Customer service administrative assistant demographics and statistics in the US
Customer service administrative assistant demographics research summary. Zippia estimates customer service administrative assistant demographics and statistics in the United States by using a database of 30 million profiles. Our customer service administrative assistant estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service administrative assistants after extensive research and analysis:
- There are over 900,779 customer service administrative assistants currently employed in the United States.
- 89.3% of all customer service administrative assistants are women, while 10.7% are men.
- The average customer service administrative assistant age is 50 years old.
- The most common ethnicity of customer service administrative assistants is White (66.4%), followed by Hispanic or Latino (16.0%), Black or African American (9.2%) and Unknown (3.9%).
- In 2022, women earned 96% of what men earned.
- 6% of all customer service administrative assistants are LGBT.
- Customer service administrative assistants are 57% more likely to work at private companies in comparison to public companies.
On this page
Customer service administrative assistant demographics by:
Customer service administrative assistant gender statistics
89.3% of customer service administrative assistants are women and 10.7% of customer service administrative assistants are men.
- Female, 89.3%
- Male, 10.7%
Customer service administrative assistant gender ratio
| Gender | Percentages |
|---|---|
| Female | 89.3% |
| Male | 10.7% |
Customer service administrative assistant gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$35,532
Female income
$34,169
Customer service administrative assistant gender ratio over time
This data breaks down the percentage of men and women in customer service administrative assistant positions over time. Currently, 89.3% of customer service administrative assistants are female.
Customer service administrative assistant gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 6.49% | 93.51% |
| 2011 | 6.23% | 93.77% |
| 2012 | 6.85% | 93.15% |
| 2013 | 6.72% | 93.28% |
| 2014 | 7.03% | 92.97% |
| 2015 | 7.72% | 92.28% |
| 2016 | 7.64% | 92.36% |
| 2017 | 8.36% | 91.64% |
| 2018 | 8.93% | 91.07% |
| 2019 | 9.35% | 90.65% |
| 2020 | 9.86% | 90.14% |
| 2021 | 10.69% | 89.31% |
Customer service administrative assistant related jobs gender ratio
We compared customer service administrative assistants with similar job titles to see how gender ratios vary. As you can see, administrative assistant engineering and assistant operator have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Escrow Secretary | 3% | 97% |
| Placement Secretary | 3% | 97% |
| Administrative Assistant/Secretary/Receptionist | 4% | 96% |
| Customer Service Administrative Assistant | 11% | 89% |
| Information Technology Assistant | 67% | 33% |
| Assistant Operator | 77% | 23% |
| Administrative Assistant Engineering | 78% | 22% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service administrative assistant demographics by race
The most common ethnicity among customer service administrative assistants is White, which makes up 66.4% of all customer service administrative assistants. Comparatively, 16.0% of customer service administrative assistants are Hispanic or Latino and 9.2% of customer service administrative assistants are Black or African American.
- White, 66.4%
- Hispanic or Latino, 16.0%
- Black or African American, 9.2%
- Unknown, 3.9%
- Asian, 3.8%
- American Indian and Alaska Native, 0.7%
Customer service administrative assistant race
| Customer service administrative assistant race | Percentages |
|---|---|
| White | 66.4% |
| Hispanic or Latino | 16.0% |
| Black or African American | 9.2% |
| Unknown | 3.9% |
| Asian | 3.8% |
| American Indian and Alaska Native | 0.7% |
Customer service administrative assistant race and ethnicity over time
See how customer service administrative assistant racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service administrative assistant race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 72.10% | 9.67% | 3.12% | 13.01% |
| 2011 | 71.91% | 9.94% | 3.01% | 12.99% |
| 2012 | 71.61% | 9.94% | 3.09% | 13.07% |
| 2013 | 71.66% | 9.56% | 3.29% | 13.25% |
| 2014 | 71.32% | 9.68% | 3.26% | 13.56% |
| 2015 | 70.79% | 9.68% | 3.27% | 14.03% |
| 2016 | 70.09% | 9.55% | 3.61% | 14.37% |
| 2017 | 70.16% | 9.29% | 3.38% | 14.77% |
| 2018 | 70.20% | 9.02% | 3.42% | 15.07% |
| 2019 | 70.67% | 8.74% | 3.47% | 14.86% |
| 2020 | 68.84% | 8.48% | 3.56% | 14.67% |
| 2021 | 66.38% | 9.16% | 3.81% | 16.05% |
Customer service administrative assistant wage gap by race
According to our data, asian customer service administrative assistants have the highest average salary compared to other ethnicities. White customer service administrative assistants have the lowest average salary at $35,199.
| Ethnicity | Salary |
|---|---|
| Unknown | $35,218 |
| White | $35,199 |
| Black or African American | $35,423 |
| Asian | $36,320 |
| Hispanic or Latino | $35,514 |
Average customer service administrative assistant age
See how the average age of customer service administrative assistants varies based on ethnicity and gender.
Male
Female
Customer service administrative assistant age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 47 | 52 |
| Unknown | 36 | 49 |
| Asian | 43 | 47 |
| Hispanic or Latino | 38 | 45 |
| White | 45 | 54 |
| American Indian and Alaska Native | 51 |
Customer service administrative assistant age breakdown
The average age of customer service administrative assistants is 40+ years years old, representing 78% of the customer service administrative assistant population.
Customer service administrative assistant age breakdown
| Customer Service Administrative Assistant Years | Percentages |
|---|---|
| 40+ years | 78% |
| 30-40 years | 16% |
| 20-30 years | 6% |
Customer service administrative assistant educational attainment
The most common degree for customer service administrative assistants is bachelor's degree, with 38% of customer service administrative assistants earning that degree. The second and third most common degree levels are associate degree degree at 28% and associate degree degree at 21%.
- Bachelor's, 38%
- Associate, 28%
- High School Diploma, 21%
- Diploma, 6%
- Other Degrees, 7%
Customer service administrative assistants by degree level
| Customer service administrative assistant degree | Percentages |
|---|---|
| Bachelor's | 38% |
| Associate | 28% |
| High School Diploma | 21% |
| Diploma | 6% |
| Other Degrees | 7% |
Customer service administrative assistant jobs you might like
Customer service administrative assistant wage gap by degree level
According to the data, customer service administrative assistants with a Master's degree earn more than those without, at $37,031 annually. With a Bachelor's degree, customer service administrative assistants earn a median annual income of $36,145 compared to $35,148 for customer service administrative assistants with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $37,031 |
| High School Diploma or Less | $34,870 |
| Bachelor's Degree | $36,145 |
| Some College/ Associate Degree | $35,148 |
Customer service administrative assistant employment statistics
Most customer service administrative assistants work for a private in the professional industry.
Company size where customer service administrative assistants work
Below, you can see the size of companies where customer service administrative assistants work.
Customer service administrative assistant jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 39% |
Customer service administrative assistant jobs by company type
Employees with the customer service administrative assistant job title have their preferences when it comes to working for a company. For instance, most customer service administrative assistants prefer to work at private companies over public companies.
Customer service administrative assistant jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 37% |
| Private | 57% |
| Government | 4% |
Customer service administrative assistant jobs by industry
The most common industries for customer service administrative assistants are professional, retail and finance.
Customer service administrative assistant industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Professional | 15% |
| Retail | 10% |
| Finance | 8% |
| Manufacturing | 7% |
| Health Care | 5% |
| Insurance | 5% |
| Technology | 5% |
| Transportation | 3% |
| Telecommunication | 3% |
| Government | 3% |
| Media | 2% |
| Automotive | 2% |
| Construction | 2% |
| Hospitality | 2% |
| Non Profits | 2% |
| Education | 2% |
| Energy | 2% |
| Start-up | 1% |
| Real Estate | 1% |
Customer service administrative assistant turnover and employment statistics
Customer service administrative assistant unemployment rate over time
The unemployment rate for customer service administrative assistants between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service administrative assistant unemployment rate by year
| Year | Customer service administrative assistant unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 7.01% |
| 2012 | 5.80% |
| 2013 | 5.28% |
| 2014 | 4.11% |
| 2015 | 3.32% |
| 2016 | 2.98% |
| 2017 | 2.93% |
| 2018 | 2.79% |
| 2019 | 2.48% |
| 2020 | 3.48% |
| 2021 | 4.29% |
Average customer service administrative assistant tenure
The average customer service administrative assistant stays at their job for 1-2 years, based on the 15,414 customer service administrative assistants resumes in Zippia's database.
Customer service administrative assistant tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 18% |
| 1-2 years | 35% |
| 3-4 years | 17% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 10% |
Customer service administrative assistant LGBT ratio compared to similar jobs
Review the percent of customer service administrative assistants that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Customer Service Administrative Assistant | 5.70% | - |
| Medical Support Assistant | 9.17% | 190,633 |
| Executive Secretary, Administrative Assistant | 10.06% | 109,416 |
| Paralegal/Office Manager | 14.76% | 37,871 |
Similar customer service administrative assistant jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Medical Support Assistant | 9.17% | 190,633 |
| Executive Secretary, Administrative Assistant | 10.06% | 109,416 |
| Paralegal/Office Manager | 14.76% | 37,871 |
Foreign languages spoken by customer service administrative assistants
The most common foreign language among customer service administrative assistants is Spanish at 73.1%. The second-most popular foreign language spoken is French at 6.6% and Portuguese is the third-most popular at 3.1%.
- Spanish, 73.1%
- French, 6.6%
- Portuguese, 3.1%
- German, 2.0%
- Japanese, 2.0%
- Other, 13.2%
Customer service administrative assistant languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 73.1% |
| French | 6.6% |
| Portuguese | 3.1% |
| German | 2.0% |
| Japanese | 2.0% |
| Other | 13.2% |
