Customer service administrative assistant resume examples from 2026

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Updated March 26, 2025

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Customer service administrative assistant resume

Judy Bell

(690) 555-4326 | jbell@example.com

Chicago, IL | 82976 E. Maple Ln. - 31449

Work experience

2018 - Present
Customer Service Administrative Assistant, Kelly Services - Chicago, IL
- Maintained Spec and Document Control.
- Performed all administrative functions as requested including management of all incoming and outgoing correspondences, routing them in a timely manner.
- Maintain supplies for our department and constantly scheduling and rescheduling meetings on a very busy and consistent basis.
- Create Purchase Orders for needed supplies and services.
2008 - 2018
Clerical/Administrative Assistant, ManpowerGroup - Fort Wayne, IN
- Prepared and distributed agendas and related meeting materials.
- Provided cross-functional office communication between Sales Team and front office.
- Process supply purchase orders for Customer Service, Digital Services, Human Resources, and Operations Departments.
2006 - 2008
Billing Assistant, Waste Management - Windsor, CT
- Verified that information in the computer system was up-to-date and accurate.
- Assisted accounting to identify billing errors that impacted monthly close by reviewing customer accounts.
- Research and reconcile A/R balances when needed along with participating in special projects when assigned.
- Coordinated with insurance companies related to loss type (collision, life, disability) to determine insurance benefits for customers.

Skills

Internet
Product Information
Sales Goals
Large Amounts
Accurate Messages
Banquet Functions
Hippa
Purchase Orders
Patient Accounts
Administrative Tasks

Education

Some College Courses, Health Care Administration (2006 - 2006)
Monroe College
Bronxville,

Customer service administrative assistant resume

Helen Young

(550) 555-1529 | hyoung@example.com

Saint Louis, MO | 10776 W. Elm Rd. - 23497

Work experience

2011 - Present
Customer Service Administrative Assistant, Washington University in St. Louis - Saint Louis, MO
- Manage office inventory, arrange business meetings and travel arrangements.
- Maintained a word processing manual for the audit department that contained all firm policies on word processing matters.
- Served as panel interview lead in hiring new CSRs.
- Provide proactive communication regarding updates.
2009 - 2011
Sales Administrator/Administrative Assistant, Hyatt - Saint Louis, MO
- Managed accounts payable, receivable, and payroll.
- Handled daily tasks such as mailing, scheduling appointments, taking customer orders, and tracking invoices.
2004 - 2009
Sales Administrator/Administrative Assistant, AT&T - Saint Louis, MO
- Assisted with overseas, emergency and directory assistance calls.
- Coordinated meetings inside and outside of the office, training classes, teleconferences and travel arrangements and processed employee's badges.
- Maintained visitor logs Updated office procedures.

Skills

Customer Service
Real Estate
Sales Goals
Administrative Assistance
Powerpoint
Banquet Functions
Travel Arrangements
Word Processing
Office Machines
Payroll

Education

Associate's Degree, Business (2002 - 2004)
Central State University
Wilberforce,

Customer service administrative assistant resume

Karen Peterson

(270) 555-3243 | kpeterson@example.com

Cincinnati, OH | 17408 E. Evergreen Ave. - 73103

Work experience

2017 - Present
Customer Service Administrative Assistant, Adecco Staffing, USA - Cincinnati, OH
- Process all purchase orders and receive details of the sale transactions made by the organization and accordingly prepare invoices.
- Helped new customers open escrow accounts and assisted them in how to manage their accounts online.
- Coded plastic surgery operative reports to include elective plastic surgery as well as emergency plastic surgery claims.
- Assisted office manager in managing client service representatives and support personnel.
2016 - 2017
Office Management Assistant, Allstate - Northbrook, IL
- Schedule and coordinate meetings, interviews, appointments, and office events, which also includes travel arrangements.
- General office procedures, answereing phones, relaying message to other agents and the owner of the agency.
- Staff Support to Human Resources Staff.
2016 - 2016
Sales Administrator/Administrative Assistant (Part-Time), AT&T - Orlando, FL
- Coordinated meetings inside and outside of the office, training classes, teleconferences and travel arrangements and processed employee's badges.
- Managed Boardroom: Maintenance, scheduling, meeting materials, videoconferences, WebEx and telephone conferences.
- Process travel requests and maintain travel arrangements as well as coordination of meetings and mail.
- Preformed a variety of administrative tasks in support of ITS organization.
- Input payroll information for new hires and existing employees.
- Worked with a group of 10 Account Executives in the development of a wide range of sales proposals.

Skills

Word Processing
Taking Messages
Medical Supplies
Travel Arrangements
Human Resources
Sales Data
Greeting Customers
Internet
Database
Stock Room

Education

Some College Courses, Business (2016 - 2016)
University of Central Florida
Orlando,

Customer service administrative assistant resume

Theresa Cole

(530) 555-5784 | tcole@example.com

Chicago, IL | 95511 N. Evergreen Rd. - 12172

Work experience

2020 - Present
Customer Service Administrative Assistant, Bank of America - Chicago, IL
- Worked efficiently to practice problem resolution.
- Managed quality communication, customer support and product representation for each client.
- Maintained proactive communication with customers.
- Review and process timesheets for submission to Payroll department.
- Maintained high customer service by being proactive in communication with customers, realtors, attorneys, insurance agents and personal bankers.
- Conduct weekly payroll processing and payroll audits.
2018 - 2020
Administrative Assistant-Technical Support, Northwestern Medicine - Chicago, IL
- Monitored and maintained personnel files, and general ledger details; created purchase orders and processes invoices.
- Provided technical and administrative assistance to support the mission and functions of Navy and Marine Corps field units.
- Make travel arrangements and prepare expense reports.
- Assist in communication with all suppliers to ensure the completeness of shipments.
2016 - 2018
Front Desk Administrative Assistant, AT&T - Chicago, IL
- Maintained a precise well-structured technical library that provided both in-depth details references and trouble-shooting procedures.
- Maintained visitor logs Updated office procedures.
- Organized stock of merchandise Processed merchandise and organized purchase orders.

Skills

Database
Medical Records
Hardware
Powerpoint
Front Desk Operations
Human Resources
Customer Orders
Data Entry
Ensure Accuracy
Purchase Orders

Education

Associate's Degree, Medical Assisting Services (2014 - 2016)
Bryant and Stratton College - Milwaukee West Campus
Wauwatosa,

Customer service administrative assistant resume

Kevin Reed

(840) 555-0379 | kreed@example.com

Milwaukee, WI | 99008 N. First Rd. - 51881

Work experience

2020 - Present
Customer Service Administrative Assistant, BMO Harris Bank - Milwaukee, WI
- Navigate and troubleshoot within various commercial and consumer banking software via phone and email.
- Point of contact for communication with customers and closing team during the loan closing process Ability to manage large pipelines.
- Assisted in training of new employees for the client services department.
- Established new business development database and tracking system of over 700 contacts.
2019 - 2020
Customer Service Advisor, FIS - Milwaukee, WI
- Provide high volume customer support to consumers via telephone or Internet (instant messaging or email).
- Answered incoming telephone calls and direct calls to appropriate resource for resolution.
- Create, implement, and refine service desk processes and instructions for start-up service desk.
- Open New Accounts, Open Loans & Lines, Account Maintenance, Customer Service, Bank Compliance
- Train new CSRs and monitor their progress.
- Help store management team with customer care incidents and general questions.
2016 - 2019
Clerk's Assistant/Administrative Assistant, ManpowerGroup - Milwaukee, WI
- Create purchase orders using SAP.
- Prepare PowerPoint and Excel presentations for the executives.
- Put names into the database for social workers.
- Assigned to the Word Processing Department of the Firm.

Skills

Communication
Administrative Functions
Interview Process
Company Website
Personal Computers
Journal Entries
Hardware
Sales Support
Manufacturer Recommendations
Product Knowledge

Education

Associate's Degree, Liberal Arts (2014 - 2016)
University of Iowa
Iowa City,

How to write a customer service administrative assistant resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the customer service administrative assistant role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in customer service administrative assistant-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some customer service administrative assistant interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some customer service administrative assistant interviews.

Here are example skills to include in your “Area of Expertise” on a customer service administrative assistant resume:

Data Entry
Purchase Orders
Payroll
Scheduling Appointments
Front Desk
Travel Arrangements
Credit Card
Administrative Tasks
Customer Inquiries
Office Equipment

Inbound Calls
Customer Complaints
Customer Orders
Outbound Calls
Telephone Calls
Customer Accounts
Order Entry
PowerPoint
Computer System
QuickBooks

Expense Reports
Customer Issues
Bank Deposits
Sales Reps
Multi-Line Phone System
HR
Sales Orders
Accounts Receivables
Google Drive
Sales Reports

Zippia’s AI can customize your resume for you.

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(File formats: .pdf, .doc, .docx)

How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write customer service administrative assistant experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are examples from great customer service administrative assistant resumes:

Work history example #1

Administrative Assistant & Marketing Assistant

Northwestern Mutual

Prepared PowerPoint exposition of long term care insurance for use by agents.
Created and updated PowerPoint presentations utilizing extensive charts and graphics.
Handled all paperwork and communication when branch was audited.
Designed, implemented and managed annual marketing goals and strategy.
Utilized software packages such as Microsoft Word, Excel, Access, and PowerPoint.

Work history example #2

Front Desk Administration

YMCA

Assisted other administrative staff with overflow work, including word processing, data entry and Internet research tasks.
Managed daily office operations and maintenance ofequipment.
Checked Grounds, Check Dorms, Office, Activity Logs, Staff Helper, PowerPoint, Computer/Mac and PC
Demonstrated strong interpersonal communication through collaborative work with coworkers and parents of students.
Maintained various data bases through general data entry activities.

Work history example #3

Volunteer Administrative Assistant

IBM

Assisted with personnel issues, communications, and input to executives.
Trained and mentored new employees on CSR processes and procedures.
Processed W2C's, FICA exemptions, cash reimbursements, check requests & manual payroll checks.
Developed reception desk and telephone techniques for enhanced customer relationships and positive office "first impression."
Prepared frequent PowerPoint presentation decks, Excel spreadsheets and Word documents, often incorporating own suggested content.

Work history example #4

Customer Account Representative

General Dynamics

Assisted beneficiaries with their Medicare Insurance Plans Answering calls / cold calls Using multiple screens to pull up customer information throughout Microsoft
Answered phones * Guide consumers through Insurance Marketplace applications * Assist in troubleshooting
Performed written and telephone communication to members.
Managed several teams -one on one coaching with CSR's
Escalated claims to Medicare Administrative Contractor or to Benefit Integrity Unit and applications to Health Insurance Caseworkers when needed.

Zippia’s AI can customize your resume for you.

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(File formats: .pdf, .doc, .docx)

Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Some College Courses in health care administration

Monroe College, Bronxville, NY

2006 - 2006

Associate's Degree in business

Central State University, Wilberforce, OH

2002 - 2004

Highlight your customer service administrative assistant certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your customer service administrative assistant resume:

Medical Assistant
Certified Nurse Assistant (CNA)
Certified Medical Administrative Assistant (CMAA)
Certified Pharmacy Technician (CPhT)
Dental Assistant (RDA)
Certified Medical Office Manager (CMOM)
International Accredited Business Accountant (IABA)
Microsoft Office Specialist Master Certification (MOS)
Certified Customer Service Representative (CCSR)

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Customer Service Administrative Assistant Resume

Updated March 26, 2025

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