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What is a customer service administrator and how to become one
A customer service administrator is responsible for overseeing the customer service operations of a company, ensuring that customers receive high-quality service and support. They manage customer inquiries, complaints, and feedback. They also work to improve customer satisfaction by identifying areas for improvement in products or services. Customer service administrators train and supervise customer service representatives, ensure that all customer interactions are recorded, and analyze data to identify trends and patterns in customer behavior.
Avg. Salary $35,824
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.72%
Asian 6.85%
Black or African American 11.07%
Hispanic or Latino 21.47%
Unknown 5.35%
White 54.55%
Genderfemale 79.74%
male 20.26%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a customer service administrator?
Pros
Potential for career advancement
Regular hours and consistent workload
Stable job with benefits and job security
Opportunity to work remotely or with flexible schedules
Potential for bonuses or incentives based on performance metrics
Cons
Dealing with difficult or irate customers can be stressful and emotionally taxing
Limited autonomy and decision-making power
High expectations for meeting performance metrics
Shift work or weekend/holiday hours may be required
Training may be insufficient for handling complex or challenging customer issues.
Customer service administrator career paths
Key steps to become a customer service administrator
Explore customer service administrator education requirements
Start to develop specific customer service administrator skills
Skills Percentages Strong Customer Service 21.74% Data Entry 11.19% Post Sales 4.95% Customer Inquiries 4.71% Purchase Orders 3.00% Complete relevant customer service administrator training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service administrators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service administrator based on U.S. Bureau of Labor Statistics data and data from real customer service administrator resumes.Research customer service administrator duties and responsibilities
- Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
- Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
- Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
- Manage cleanliness and organization of work area and equipment.
Prepare your customer service administrator resume
When your background is strong enough, you can start writing your customer service administrator resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service administrator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer service administrator resume templates
Build a professional customer service administrator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service administrator resume.
Apply for customer service administrator jobs
Now it's time to start searching for a customer service administrator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer service administrator job
Are you a customer service administrator?
Share your story for a free salary report.
Average customer service administrator salary
The average customer service administrator salary in the United States is $35,824 per year or $17 per hour. Customer service administrator salaries range between $28,000 and $45,000 per year.
What am I worth?
How do customer service administrators rate their job?
Customer service administrator reviews
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
I like building relations with other companies, keeping customers satisfied and growing in all areas,
Non caring employer's , standing on my feet all day, working weekends, low pay
Updated January 8, 2025
