Customer Service Administrator Overview

There are certain skills that many customer service administrators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed writing skills, computer skills and communication skills.

When it comes to the most important skills required to be a customer service administrator, we found that a lot of resumes listed 20.1% of customer service administrators included customer service, while 7.7% of resumes included communication, and 7.1% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service administrator job title. But what industry to start with? Most customer service administrators actually find jobs in the retail and manufacturing industries.

If you're interested in becoming a customer service administrator, one of the first things to consider is how much education you need. We've determined that 35.7% of customer service administrators have a bachelor's degree. In terms of higher education levels, we found that 5.3% of customer service administrators have master's degrees. Even though some customer service administrators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service administrator. When we researched the most common majors for a customer service administrator, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service administrator resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer service administrator. In fact, many customer service administrator jobs require experience in a role such as customer service representative. Meanwhile, many customer service administrators also have previous career experience in roles such as cashier or administrative assistant.