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Working as a Customer Service Administrator

There is more than meets the eye when it comes to being a customer service administrator. For example, did you know that they make an average of $15.63 an hour? That's $32,515 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Administrator Do

There are certain skills that many customer service administrators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed writing skills, computer skills and communication skills.

When it comes to the most important skills required to be a customer service administrator, we found that a lot of resumes listed 20.1% of customer service administrators included customer service, while 7.7% of resumes included communication, and 7.1% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service administrator job title. But what industry to start with? Most customer service administrators actually find jobs in the retail and manufacturing industries.

How To Become a Customer Service Administrator

If you're interested in becoming a customer service administrator, one of the first things to consider is how much education you need. We've determined that 35.7% of customer service administrators have a bachelor's degree. In terms of higher education levels, we found that 5.3% of customer service administrators have master's degrees. Even though some customer service administrators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service administrator. When we researched the most common majors for a customer service administrator, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service administrator resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer service administrator. In fact, many customer service administrator jobs require experience in a role such as customer service representative. Meanwhile, many customer service administrators also have previous career experience in roles such as cashier or administrative assistant.

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Average Salary$32,515
Job Growth Rate-2%

Customer Service Administrator Jobs

Customer Service Administrator Career Paths

Top Careers Before Customer Service Administrator

Cashier
14.8 %

Top Careers After Customer Service Administrator

Cashier
7.7 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Administrator

Customer Service Administrators in America make an average salary of $32,515 per year or $16 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $26,000 per year.
Average Salary
$32,515

Best Paying Cities

City
Average Salary
New York, NY
Salary Range31k - 48k$39k$39,214
Jersey City, NJ
Salary Range31k - 48k$39k$38,998
Menlo Park, CA
Salary Range30k - 43k$36k$36,419
Eden Prairie, MN
Salary Range31k - 42k$36k$36,295
Colorado Springs, CO
Salary Range29k - 42k$35k$35,203
Kent, WA
Salary Range29k - 39k$34k$34,307
$21k
$48k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Account Representative II/Customer Service/Administrator
Account Representative II/Customer Service/Administrator
Butler Technical Group
Butler Technical Group
11/19/2020
11/19/2020
$31,30511/19/2020
$31,305
Customer Service Administration
Customer Service Administration
Spherion
Spherion
11/19/2020
11/19/2020
$35,47911/19/2020
$35,479
Customer Service Admin
Customer Service Admin
Randstad
Randstad
11/19/2020
11/19/2020
$33,39211/19/2020
$33,392
Customer Service Admin
Customer Service Admin
Randstad
Randstad
11/19/2020
11/19/2020
$35,47911/19/2020
$35,479
Customer Service and Office Administration
Customer Service and Office Administration
Johnsonville Sausage LLC
Johnsonville Sausage LLC
11/14/2020
11/14/2020
$33,39211/14/2020
$33,392
See More Recent Salaries

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Customer Service Administrator Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Administrator. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Administrator Resume

At Zippia, we went through countless Customer Service Administrator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Administrator Demographics

Gender

female

73.2 %

male

20.8 %

unknown

6.0 %

Ethnicity

White

59.8 %

Hispanic or Latino

19.3 %

Black or African American

10.5 %

Foreign Languages Spoken

Spanish

56.7 %

Korean

13.3 %

French

10.0 %
See More Demographics

Customer Service Administrator Education

Majors

Business
34.7 %

Degrees

Bachelors

35.7 %

High School Diploma

23.3 %

Associate

21.4 %

Entry Level Jobs For Becoming A Customer Service Administrator

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Administrator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.1% of customer service administrators listed customer service on their resume, but soft skills such as writing skills and computer skills are important as well.

Best States For a Customer Service Administrator

Some places are better than others when it comes to starting a career as a customer service administrator. The best states for people in this position are New York, New Jersey, Missouri, and Minnesota. Customer service administrators make the most in New York with an average salary of $39,061. Whereas in New Jersey and Missouri, they would average $38,932 and $36,708, respectively. While customer service administrators would only make an average of $36,206 in Minnesota, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Idaho

Total Customer Service Administrator Jobs:
572
Highest 10% Earn:
$46,000
Location Quotient:
1.57
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Customer Service Administrator Jobs:
591
Highest 10% Earn:
$42,000
Location Quotient:
1.6
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Customer Service Administrator Jobs:
2,769
Highest 10% Earn:
$58,000
Location Quotient:
0.96
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Administrator Employers

1. Lowe's
4.5
Avg. Salary: 
$37,114
Customer Service Administrators Hired: 
136+
2. Verizon Communications
4.7
Avg. Salary: 
$46,888
Customer Service Administrators Hired: 
89+
3. Randstad USA
4.1
Avg. Salary: 
$33,677
Customer Service Administrators Hired: 
73+
4. Best Buy
4.8
Avg. Salary: 
$41,853
Customer Service Administrators Hired: 
55+
5. Kelly Services
4.5
Avg. Salary: 
$31,147
Customer Service Administrators Hired: 
54+
6. Adecco
4.3
Avg. Salary: 
$30,013
Customer Service Administrators Hired: 
43+

Recently Added Customer Service Administrator Jobs

Updated October 2, 2020