Customer service administrators assist and support customers of various industries. They deal directly with the customers through the telephone, electronically or physically. They receive customers' inquiries and resolve them promptly. Likewise, they handle and resolve customers' complaints and oversee customer verifications, including processing orders, applications, forms, and requests. Moreover, they keep a record of customer interactions and transactions, including queries, comments, and complaints. Furthermore, they communicate and work with several internal departments and promote discounts and sales to reach sales targets.

The minimum academic requirement for this role is a high school diploma or its equivalent. Applicants must have previous experience in a customer service or administrative role. You must be conversant with basic office software. Skills like customer service, salesmanship, leadership, problem-solving, communication, decision-making, and teamwork are required for this role. These experts earn an average salary of $40,517 yearly. It ranges from $29,000 to $57,000.

What Does a Customer Service Administrator Do

There are certain skills that many customer service administrators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed organizational skills, writing skills and interpersonal skills.

Learn more about what a Customer Service Administrator does

How To Become a Customer Service Administrator

If you're interested in becoming a customer service administrator, one of the first things to consider is how much education you need. We've determined that 44.9% of customer service administrators have a bachelor's degree. In terms of higher education levels, we found that 4.5% of customer service administrators have master's degrees. Even though some customer service administrators have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Service Administrator
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Customer Service Administrator Career Paths

Average Salary for a Customer Service Administrator

Customer Service Administrators in America make an average salary of $35,824 per year or $17 per hour. The top 10 percent makes over $45,000 per year, while the bottom 10 percent under $28,000 per year.
Average Customer Service Administrator Salary
$35,824 Yearly
$17.22 hourly
$28,000
10 %
$35,000
Median
$45,000
90 %

What Am I Worth?

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How To Become a Customer Service Administrator
How To Become a Customer Service Administrator Career Overview

States With The Most Customer Service Administrator Jobs

Mouse over a state to see the number of active customer service administrator jobs in each state. The darker areas on the map show where customer service administrators earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Service Administrator Jobs By State

RankStateNumber of JobsAverage Salary
1California10,309$41,109
2Texas9,652$35,228
3Florida8,980$30,987
4Illinois6,152$33,777
5Ohio5,433$34,472
6New York5,360$38,748
7Pennsylvania5,155$34,335
8North Carolina5,068$33,962
9Georgia4,761$28,682
10Michigan4,027$35,570
11Massachusetts3,711$38,091
12Arizona3,575$33,517
13New Jersey3,486$41,019
14Minnesota3,456$37,736
15Indiana3,392$30,217
16Virginia3,186$30,717
17Missouri2,987$35,490
18Colorado2,964$35,933
19Tennessee2,806$31,741
20Washington2,554$37,865
21Wisconsin2,457$34,961
22Kentucky2,259$27,533
23Alabama2,256$27,788
24South Carolina2,242$28,094
25Maryland2,206$37,105
26Iowa2,105$30,962
27Louisiana1,835$27,397
28Oklahoma1,700$36,043
29Kansas1,605$29,480
30Oregon1,555$34,780
31Connecticut1,443$38,533
32Utah1,393$32,735
33Mississippi1,359$30,371
34Maine1,185$30,981
35New Mexico1,166$26,562
36Nebraska1,144$29,362
37Nevada1,109$37,748
38Arkansas1,090$29,922
39New Hampshire901$37,789
40Idaho854$26,304
41Montana732$36,051
42North Dakota605$33,111
43West Virginia579$29,411
44Delaware576$34,549
45South Dakota531$27,712
46Rhode Island492$34,713
47Wyoming378$38,261
48Hawaii334$36,234
49Vermont328$40,543
50Alaska327$41,999

Customer Service Administrator Education

Customer Service Administrator Majors

37.6 %

Customer Service Administrator Degrees

Bachelors

44.9 %

Associate

24.8 %

High School Diploma

17.7 %

Top Skills For a Customer Service Administrator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.7% of customer service administrators listed strong customer service on their resume, but soft skills such as organizational skills and writing skills are important as well.

Choose From 10+ Customizable Customer Service Administrator Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Administrator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Administrator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Service Administrator Demographics

Customer Service Administrator Gender Distribution

Female
Female
80%
Male
Male
20%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer service administrators, 79.7% of them are women, while 20.3% are men.

  • The most common race/ethnicity among customer service administrators is White, which makes up 59.4% of all customer service administrators.

  • The most common foreign language among customer service administrators is Spanish at 63.6%.

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Best States For a Customer Service Administrator

Some places are better than others when it comes to starting a career as a customer service administrator. The best states for people in this position are Alaska, California, New Jersey, and Vermont. Customer service administrators make the most in Alaska with an average salary of $41,999. Whereas in California and New Jersey, they would average $41,109 and $41,019, respectively. While customer service administrators would only make an average of $40,543 in Vermont, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Wyoming

Total Customer Service Administrator Jobs:
378
Highest 10% Earn:
$48,000
Location Quotient:
1.35

2. Nevada

Total Customer Service Administrator Jobs:
1,109
Highest 10% Earn:
$49,000
Location Quotient:
1.13

3. New Hampshire

Total Customer Service Administrator Jobs:
901
Highest 10% Earn:
$48,000
Location Quotient:
1.1
Full List Of Best States For Customer Service Administrators

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Top Customer Service Administrator Employers

Most Common Employers For Customer Service Administrator

RankCompanyAverage SalaryHourly RateJob Openings
1IBM$50,539$24.3013
2Oracle$46,422$22.3214
3AT&T$39,522$19.0026
4Pearson$39,217$18.8514
5Allstate$39,179$18.8417
6State Farm Insurance Agency$39,128$18.8117
7UPS$38,672$18.5912
8Verizon Communications$38,536$18.5325
9Best Buy$37,053$17.8154
10Comerica$35,801$17.2114