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Become A Customer Service Administrator

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Working As A Customer Service Administrator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,000

    Average Salary

What Does A Customer Service Administrator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Administrator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Administrator Jobs

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Customer Service Administrator Career Paths

Customer Service Administrator
Office Assistant Executive Assistant Office Manager
Account Manager
5 Yearsyrs
Office Assistant Accounts Payable Clerk Accountant
Controller
9 Yearsyrs
Office Assistant Bookkeeper Accountant
Accounting Manager
7 Yearsyrs
Office Administrator Executive Assistant Office Manager
Business Manager
6 Yearsyrs
Office Administrator Executive Assistant Assistant Manager
Branch Manager
6 Yearsyrs
Office Administrator Accounts Payable Clerk Accountant
Finance Manager
7 Yearsyrs
Administrator Office Manager General Manager
District Manager
7 Yearsyrs
Administrator Manager
Senior Manager
9 Yearsyrs
Administrator Manager Account Manager
Senior Account Manager
7 Yearsyrs
Medical Assistant Specialist Account Executive
Relationship Manager
6 Yearsyrs
Medical Assistant Coordinator Buyer
Purchasing Manager
9 Yearsyrs
Medical Assistant Account Representative Account Executive
Area Manager
7 Yearsyrs
Specialist Team Leader Owner
Co-Owner
6 Yearsyrs
Specialist Team Leader Assistant Manager
Warehouse Manager
5 Yearsyrs
Accounts Payable Clerk Finance Analyst Manager
Business Owner
6 Yearsyrs
Buyer Store Manager Account Manager
Client Services Manager
7 Yearsyrs
Buyer Supervisor Warehouse Manager
Logistics Manager
7 Yearsyrs
Human Resources Coordinator Team Leader Customer Service Manager
Call Center Manager
6 Yearsyrs
Human Resources Coordinator Account Executive Customer Service Manager
Administrative Manager
6 Yearsyrs
Human Resources Coordinator Consultant Accounting Manager
Business Office Manager
7 Yearsyrs
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Do you work as a Customer Service Administrator?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Customer Service Administrator
Cashier 12.0%
Internship 2.5%
Manager 2.4%
Secretary 1.9%
Server 1.9%
Top Careers After Customer Service Administrator
Cashier 10.0%
Manager 2.3%
Internship 1.9%
Specialist 1.8%

Do you work as a Customer Service Administrator?

Customer Service Administrator Demographics

Gender

Female

69.9%

Male

18.3%

Unknown

11.8%
Ethnicity

White

60.6%

Hispanic or Latino

18.1%

Black or African American

11.3%

Asian

6.6%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

63.6%

French

7.3%

German

3.5%

Portuguese

3.1%

Korean

2.8%

Hindi

2.4%

Chinese

2.1%

Japanese

2.1%

Gujarati

1.7%

Russian

1.7%

Carrier

1.7%

Tagalog

1.4%

Polish

1.0%

Arabic

1.0%

Swedish

0.7%

Dutch

0.7%

Mandarin

0.7%

Greek

0.7%

Italian

0.7%

Urdu

0.7%
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Customer Service Administrator Education

Schools

University of Phoenix

34.3%

Kaplan University

6.1%

Strayer University

5.6%

Ashford University

5.2%

Miami Dade College

4.4%

American InterContinental University

4.2%

Northern Virginia Community College

4.1%

San Jose State University

3.4%

College of DuPage

3.0%

Northeastern University

3.0%

Southern New Hampshire University

2.9%

University of Texas at Arlington

2.9%

University of Houston

2.7%

Florida International University

2.7%

Liberty University

2.7%

Pennsylvania State University

2.7%

Houston Community College

2.5%

Florida Atlantic University

2.5%

The Academy

2.5%

Middlesex County College

2.5%
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Majors

Business

37.4%

Accounting

6.5%

Health Care Administration

6.4%

Psychology

5.2%

Criminal Justice

4.0%

Communication

3.9%

Management

3.6%

Marketing

3.5%

General Studies

3.2%

Liberal Arts

3.1%

Medical Assisting Services

3.0%

Education

2.8%

English

2.7%

Computer Science

2.6%

Human Resources Management

2.3%

Legal Support Services

2.2%

Nursing

2.1%

Finance

2.0%

Information Technology

1.8%

Sociology

1.8%
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Degrees

Other

33.8%

Bachelors

32.8%

Associate

16.1%

Masters

7.8%

Certificate

6.3%

Diploma

2.2%

License

0.7%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$33,000
View Detailed Salary Report
$22,000
Min 10%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$49,000
Max 90%
Best Paying Company
Bloomberg
Highest Paying City
New York, NY
Highest Paying State
Delaware
Avg Experience Level
3.5 years
How much does a Customer Service Administrator make at top companies?
The national average salary for a Customer Service Administrator in the United States is $33,578 per year or $16 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $49,000.

How Would You Rate The Salary Of a Customer Service Administrator?

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Top Skills for A Customer Service Administrator

  1. Customer Service
  2. Purchase Orders
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Hired and trained customer service representatives and administrative staff as business needs increased and greater levels of service were required.
  • Attend weekly meetings with managers and customers to analyze progress of purchase orders and recommend solutions to customer issues.
  • Monitor ambassador telephone calls, and evaluate performance.
  • Managed general office responsibilities including filing, faxing, customer service and data entry.
  • Utilized Microsoft Outlook for calendar and email correspondence.

How Would You Rate Working As a Customer Service Administrator?

Are you working as a Customer Service Administrator? Help us rate Customer Service Administrator as a Career.

Top Customer Service Administrator Employers

Jobs From Top Customer Service Administrator Employers

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