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Become A Customer Service Administrator

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Working As A Customer Service Administrator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Customer Service Administrator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Administrator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Service Administrator?

Customer Service Administrator Jobs

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Customer Service Administrator Career Paths

Customer Service Administrator
Account Executive Office Manager
Administrative Manager
6 Yearsyrs
Specialist Operations Manager General Manager
Area Manager
7 Yearsyrs
Account Executive Sales Consultant Service Advisor
Assistant Service Manager
5 Yearsyrs
Specialist Account Manager Operations Manager
Branch Manager
6 Yearsyrs
Accounts Receivable Specialist Accountant
Business Manager
7 Yearsyrs
Accounting Clerk Accounts Payable Clerk Billing Specialist
Business Office Manager
8 Yearsyrs
Project Coordinator Program Manager General Manager
Center Manager
6 Yearsyrs
Accounts Receivable Specialist Finance Analyst Operations Manager
Chief Operating Officer
12 Yearsyrs
Accounting Clerk Accountant Account Manager
Client Services Manager
7 Yearsyrs
Human Resources Coordinator Home Health Aid Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Account Manager Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Office Manager Operations Manager General Manager
District Manager
7 Yearsyrs
Office Administrator Accounts Payable Clerk Accountant
Finance Manager
7 Yearsyrs
Human Resources Coordinator Specialist Operation Supervisor
Logistics Manager
7 Yearsyrs
Call Center Representative Call Center Manager Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Project Coordinator Marketing Manager Sales Consultant
Sales Account Manager
6 Yearsyrs
Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Office Administrator Project Coordinator Program Manager
Senior Manager
10 Yearsyrs
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Do you work as a Customer Service Administrator?

Help others decide if this is a good career for them

Average Length of Employment
Customer Liaison 3.0 years
Top Employers Before
Teller 7.2%
Cashier 5.5%
Internship 2.6%
Manager 2.6%
Secretary 2.0%
Top Employers After
Teller 6.7%
Cashier 3.0%
Specialist 2.5%
Internship 2.5%
Owner 2.4%

Do you work as a Customer Service Administrator?

Customer Service Administrator Demographics

Gender

Female

78.6%

Male

19.6%

Unknown

1.8%
Ethnicity

White

60.5%

Hispanic or Latino

18.0%

Black or African American

10.9%

Asian

7.1%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

63.7%

French

7.8%

Korean

3.9%

German

3.4%

Carrier

2.8%

Portuguese

2.8%

Hindi

2.2%

Chinese

2.2%

Gujarati

1.7%

Tagalog

1.7%

Dutch

1.1%

Russian

1.1%

Italian

1.1%

Japanese

1.1%

Vietnamese

0.6%

Romanian

0.6%

Mandarin

0.6%

Bengali

0.6%

Afrikaans

0.6%

Armenian

0.6%
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Customer Service Administrator Education

Schools

University of Phoenix

32.0%

Kaplan University

5.4%

Strayer University

5.1%

Ashford University

4.4%

Northern Virginia Community College

4.1%

San Jose State University

3.7%

Southern New Hampshire University

3.7%

Liberty University

3.7%

Cerritos College

3.7%

Middlesex County College

3.4%

University of Memphis

3.4%

Northeastern University

3.4%

Glendale Community College

3.1%

Temple University

3.1%

Kirkwood Community College

3.1%

University of Central Florida

3.1%

Pennsylvania State University

3.1%

Houston Community College

3.1%

Nassau Community College

2.7%

Bergen Community College

2.7%
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Majors

Business

38.0%

Accounting

6.6%

Health Care Administration

5.7%

Psychology

5.2%

Criminal Justice

4.0%

Management

3.9%

Communication

3.7%

General Studies

3.3%

Education

3.0%

Marketing

3.0%

Computer Science

2.8%

Liberal Arts

2.7%

Medical Assisting Services

2.5%

Finance

2.4%

English

2.4%

Human Resources Management

2.4%

Legal Support Services

2.3%

Sociology

2.1%

Information Technology

2.0%

Graphic Design

2.0%
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Degrees

Other

34.5%

Bachelors

31.9%

Associate

15.3%

Masters

8.5%

Certificate

6.6%

Diploma

2.0%

License

0.7%

Doctorate

0.6%
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How Would You Rate The Salary Of a Customer Service Administrator?

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Top Skills for A Customer Service Administrator

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  1. Customer Service Representatives
  2. Data Entry
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided training to other Customer Service Representatives for the assigned geographical area during the Customer Service Representative's absence.
  • Performed all data entry functions to reflect member or provider activities/transactions.
  • Served as Interim Customer Service Supervisor with responsibilities that included monitoring phone calls to guarantee quality assurance and managing work schedules.
  • Converted requisitions into purchase orders based on weekly production schedule.
  • Handled all Branch Reporting and performed weekly payroll for 100+ employees Consistently Maintained confidential filing system

How Would You Rate Working As a Customer Service Administrator?

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Top Customer Service Administrator Employers

Jobs From Top Customer Service Administrator Employers

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