Customer service administrators assist and support customers of various industries. They deal directly with the customers through the telephone, electronically or physically. They receive customers' inquiries and resolve them promptly. Likewise, they handle and resolve customers' complaints and oversee customer verifications, including processing orders, applications, forms, and requests. Moreover, they keep a record of customer interactions and transactions, including queries, comments, and complaints. Furthermore, they communicate and work with several internal departments and promote discounts and sales to reach sales targets.
The minimum academic requirement for this role is a high school diploma or its equivalent. Applicants must have previous experience in a customer service or administrative role. You must be conversant with basic office software. Skills like customer service, salesmanship, leadership, problem-solving, communication, decision-making, and teamwork are required for this role. These experts earn an average salary of $40,517 yearly. It ranges from $29,000 to $57,000.
What is a Customer Service Administrator?
What Does a Customer Service Administrator Do
There are certain skills that many customer service administrators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed organizational skills, writing skills and interpersonal skills.
How To Become a Customer Service Administrator
If you're interested in becoming a customer service administrator, one of the first things to consider is how much education you need. We've determined that 44.9% of customer service administrators have a bachelor's degree. In terms of higher education levels, we found that 4.5% of customer service administrators have master's degrees. Even though some customer service administrators have a college degree, it's possible to become one with only a high school degree or GED.
Customer Service Administrator Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of office assistant you might progress to a role such as executive assistant eventually. Later on in your career, you could end up with the title account manager.
Average Salary for a Customer Service Administrator
What Am I Worth?
States With The Most Customer Service Administrator Jobs
Mouse over a state to see the number of active customer service administrator jobs in each state. The darker areas on the map show where customer service administrators earn the highest salaries across all 50 states.
Number Of Customer Service Administrator Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | California | 10,309 | $41,109 |
| 2 | Texas | 9,652 | $35,228 |
| 3 | Florida | 8,980 | $30,987 |
| 4 | Illinois | 6,152 | $33,777 |
| 5 | Ohio | 5,433 | $34,472 |
| 6 | New York | 5,360 | $38,748 |
| 7 | Pennsylvania | 5,155 | $34,335 |
| 8 | North Carolina | 5,068 | $33,962 |
| 9 | Georgia | 4,761 | $28,682 |
| 10 | Michigan | 4,027 | $35,570 |
| 11 | Massachusetts | 3,711 | $38,091 |
| 12 | Arizona | 3,575 | $33,517 |
| 13 | New Jersey | 3,486 | $41,019 |
| 14 | Minnesota | 3,456 | $37,736 |
| 15 | Indiana | 3,392 | $30,217 |
| 16 | Virginia | 3,186 | $30,717 |
| 17 | Missouri | 2,987 | $35,490 |
| 18 | Colorado | 2,964 | $35,933 |
| 19 | Tennessee | 2,806 | $31,741 |
| 20 | Washington | 2,554 | $37,865 |
| 21 | Wisconsin | 2,457 | $34,961 |
| 22 | Kentucky | 2,259 | $27,533 |
| 23 | Alabama | 2,256 | $27,788 |
| 24 | South Carolina | 2,242 | $28,094 |
| 25 | Maryland | 2,206 | $37,105 |
| 26 | Iowa | 2,105 | $30,962 |
| 27 | Louisiana | 1,835 | $27,397 |
| 28 | Oklahoma | 1,700 | $36,043 |
| 29 | Kansas | 1,605 | $29,480 |
| 30 | Oregon | 1,555 | $34,780 |
| 31 | Connecticut | 1,443 | $38,533 |
| 32 | Utah | 1,393 | $32,735 |
| 33 | Mississippi | 1,359 | $30,371 |
| 34 | Maine | 1,185 | $30,981 |
| 35 | New Mexico | 1,166 | $26,562 |
| 36 | Nebraska | 1,144 | $29,362 |
| 37 | Nevada | 1,109 | $37,748 |
| 38 | Arkansas | 1,090 | $29,922 |
| 39 | New Hampshire | 901 | $37,789 |
| 40 | Idaho | 854 | $26,304 |
| 41 | Montana | 732 | $36,051 |
| 42 | North Dakota | 605 | $33,111 |
| 43 | West Virginia | 579 | $29,411 |
| 44 | Delaware | 576 | $34,549 |
| 45 | South Dakota | 531 | $27,712 |
| 46 | Rhode Island | 492 | $34,713 |
| 47 | Wyoming | 378 | $38,261 |
| 48 | Hawaii | 334 | $36,234 |
| 49 | Vermont | 328 | $40,543 |
| 50 | Alaska | 327 | $41,999 |
Top Skills For a Customer Service Administrator
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.7% of customer service administrators listed strong customer service on their resume, but soft skills such as organizational skills and writing skills are important as well.
Choose From 10+ Customizable Customer Service Administrator Resume templates
Zippia allows you to choose from different easy-to-use Customer Service Administrator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Administrator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Customer Service Administrator Demographics
Customer Service Administrator Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among customer service administrators, 79.7% of them are women, while 20.3% are men.
- The most common race/ethnicity among customer service administrators is White, which makes up 59.4% of all customer service administrators.
- The most common foreign language among customer service administrators is Spanish at 63.6%.
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Best States For a Customer Service Administrator
Some places are better than others when it comes to starting a career as a customer service administrator. The best states for people in this position are Alaska, California, New Jersey, and Vermont. Customer service administrators make the most in Alaska with an average salary of $41,999. Whereas in California and New Jersey, they would average $41,109 and $41,019, respectively. While customer service administrators would only make an average of $40,543 in Vermont, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Wyoming
$38,261
Avg. Salary
2. Nevada
$37,748
Avg. Salary
3. New Hampshire
$37,789
Avg. Salary
How Do Customer Service Administrator Rate Their Jobs?
Top Customer Service Administrator Employers
Most Common Employers For Customer Service Administrator
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | IBM | $50,539 | $24.30 | 13 |
| 2 | Oracle | $46,422 | $22.32 | 14 |
| 3 | AT&T | $39,522 | $19.00 | 26 |
| 4 | Pearson | $39,217 | $18.85 | 14 |
| 5 | Allstate | $39,179 | $18.84 | 17 |
| 6 | State Farm Insurance Agency | $39,128 | $18.81 | 17 |
| 7 | UPS | $38,672 | $18.59 | 12 |
| 8 | Verizon Communications | $38,536 | $18.53 | 25 |
| 9 | Best Buy | $37,053 | $17.81 | 54 |
| 10 | Comerica | $35,801 | $17.21 | 14 |