Customer service administrator demographics and statistics in the US
Customer service administrator demographics research summary. Zippia estimates customer service administrator demographics and statistics in the United States by using a database of 30 million profiles. Our customer service administrator estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service administrators after extensive research and analysis:
- There are over 369,027 customer service administrators currently employed in the United States.
- 79.7% of all customer service administrators are women, while 20.3% are men.
- The average customer service administrator age is 40 years old.
- The most common ethnicity of customer service administrators is White (54.5%), followed by Hispanic or Latino (21.5%), Black or African American (11.1%) and Asian (6.8%).
- Customer service administrators are most in-demand in San Diego, CA.
- The technology industry is the highest-paying for customer service administrators.
- Fremont, CA pays an annual average wage of $41,735, the highest in the US.
- In 2022, women customer service administrators earned 97% of what men earned.
- 7% of all customer service administrators are LGBT.
- Wyoming is the best state for customer service administrators to live.
- Customer service administrators are 52% more likely to work at private companies in comparison to public companies.
On this page
Customer service administrator demographics by:
Customer service administrator gender statistics
79.7% of customer service administrators are women and 20.3% of customer service administrators are men.
- Female, 79.7%
- Male, 20.3%
Customer service administrator gender ratio
| Gender | Percentages |
|---|---|
| Female | 79.7% |
| Male | 20.3% |
Customer service administrator gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$37,569
Female income
$36,369
Customer service administrator gender ratio over time
This data breaks down the percentage of men and women in customer service administrator positions over time. Currently, 79.7% of customer service administrators are female.
Customer service administrator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 19.03% | 80.97% |
| 2011 | 18.93% | 81.07% |
| 2012 | 20.01% | 79.99% |
| 2013 | 20.33% | 79.67% |
| 2014 | 20.71% | 79.29% |
| 2015 | 20.63% | 79.37% |
| 2016 | 21.04% | 78.96% |
| 2017 | 21.37% | 78.63% |
| 2018 | 20.39% | 79.61% |
| 2019 | 20.08% | 79.92% |
| 2020 | 20.55% | 79.45% |
| 2021 | 20.26% | 79.74% |
Customer service administrator related jobs gender ratio
We compared customer service administrators with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Administrator | 20% | 80% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service administrator demographics by race
The most common ethnicity among customer service administrators is White, which makes up 54.5% of all customer service administrators. Comparatively, 21.5% of customer service administrators are Hispanic or Latino and 11.1% of customer service administrators are Black or African American.
- White, 54.5%
- Hispanic or Latino, 21.5%
- Black or African American, 11.1%
- Asian, 6.8%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Customer service administrator race
| Customer service administrator race | Percentages |
|---|---|
| White | 54.5% |
| Hispanic or Latino | 21.5% |
| Black or African American | 11.1% |
| Asian | 6.8% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Customer service administrator race and ethnicity over time
See how customer service administrator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service administrator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.95% | 11.32% | 6.14% | 17.52% |
| 2011 | 61.67% | 11.61% | 6.27% | 17.39% |
| 2012 | 60.87% | 11.49% | 6.08% | 18.24% |
| 2013 | 61.22% | 11.33% | 6.25% | 17.92% |
| 2014 | 60.60% | 11.27% | 6.56% | 18.10% |
| 2015 | 59.98% | 11.01% | 6.35% | 19.22% |
| 2016 | 59.09% | 11.50% | 6.59% | 19.11% |
| 2017 | 60.01% | 10.92% | 6.55% | 18.94% |
| 2018 | 59.83% | 10.50% | 6.73% | 19.32% |
| 2019 | 59.42% | 10.70% | 6.53% | 19.83% |
| 2020 | 56.86% | 10.10% | 6.68% | 20.44% |
| 2021 | 54.55% | 11.07% | 6.85% | 21.47% |
Customer service administrator wage gap by race
According to our data, asian customer service administrators have the highest average salary compared to other ethnicities. Black or african american customer service administrators have the lowest average salary at $37,207.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,255 |
| White | $37,631 |
| Black or African American | $37,207 |
| Asian | $38,231 |
| Hispanic or Latino | $37,532 |
Average customer service administrator age
See how the average age of customer service administrators varies based on ethnicity and gender.
Male
Female
Customer service administrator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service administrator age breakdown
The average age of customer service administrators is 40+ years years old, representing 49% of the customer service administrator population.
Customer service administrator age breakdown
| Customer Service Administrator Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service administrator educational attainment
- Bachelor's, 45%
- Associate, 25%
- High School Diploma, 18%
- Master's, 4%
- Other Degrees, 8%
Customer service administrators by degree level
| Customer service administrator degree | Percentages |
|---|---|
| Bachelor's | 45% |
| Associate | 25% |
| High School Diploma | 18% |
| Master's | 4% |
| Other Degrees | 8% |
Customer service administrator jobs you might like
Customer service administrator wage gap by degree level
According to the data, customer service administrators with a Master's degree earn more than those without, at $41,324 annually. With a Bachelor's degree, customer service administrators earn a median annual income of $39,853 compared to $36,637 for customer service administrators with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $41,324 |
| High School Diploma or Less | $35,512 |
| Bachelor's Degree | $39,853 |
| Some College/ Associate Degree | $36,637 |
Customer service administrator employment statistics
Most customer service administrators work for a private in the professional industry.
Company size where customer service administrators work
Below, you can see the size of companies where customer service administrators work.
Customer service administrator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 41% |
Customer service administrator jobs by company type
Employees with the customer service administrator job title have their preferences when it comes to working for a company. For instance, most customer service administrators prefer to work at private companies over public companies.
Customer service administrator jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 42% |
| Private | 52% |
| Government | 4% |
Customer service administrator jobs by industry
The most common industries for customer service administrators are professional, manufacturing and retail.
Customer service administrator industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Professional | 12% |
| Manufacturing | 11% |
| Retail | 8% |
| Technology | 7% |
| Finance | 6% |
| Transportation | 4% |
| Telecommunication | 4% |
| Government | 4% |
| Health Care | 4% |
| Media | 3% |
| Construction | 3% |
| Insurance | 3% |
| Hospitality | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Real Estate | 1% |
| Education | 1% |
| Start-up | 1% |
Customer service administrator turnover and employment statistics
Customer service administrator unemployment rate over time
The unemployment rate for customer service administrators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service administrator unemployment rate by year
| Year | Customer service administrator unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service administrator tenure
The average customer service administrator stays at their job for 1-2 years, based on the 8,741 customer service administrators resumes in Zippia's database.
Customer service administrator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 18% |
| 1-2 years | 35% |
| 3-4 years | 16% |
| 5-7 years | 15% |
| 8-10 years | 6% |
| 11+ years | 11% |
Customer service administrator LGBT ratio compared to similar jobs
Review the percent of customer service administrators that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Clerk | 5.53% | 82,089 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Customer Service Administrator | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Cataloging Library Technical Assistant | 11.16% | 68,360 |
| Personnel Aide | 15.31% | 42,920 |
Similar customer service administrator jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Clerk | 5.53% | 82,089 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| File Keeper | 8.60% | 3,419 |
| Credit Rating Inspector | 8.99% | 21,641 |
| Cataloging Library Technical Assistant | 11.16% | 68,360 |
| Personnel Aide | 15.31% | 42,920 |
Foreign languages spoken by customer service administrators
The most common foreign language among customer service administrators is Spanish at 63.6%. The second-most popular foreign language spoken is French at 7.3% and German is the third-most popular at 3.5%.
- Spanish, 63.6%
- French, 7.3%
- German, 3.5%
- Portuguese, 3.1%
- Korean, 2.8%
- Other, 19.7%
Customer service administrator languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 63.6% |
| French | 7.3% |
| German | 3.5% |
| Portuguese | 3.1% |
| Korean | 2.8% |
| Other | 19.7% |
