How to hire a customer service administrator

How to hire a customer service administrator, step by step

Here's a step-by-step customer service administrator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service administrator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service administrator
• Step 8: Go through the hiring process checklist

What does a customer service administrator do?

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1. Identify your hiring needs

   Before you start hiring a customer service administrator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect customer service administrator also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of customer service administrators and their corresponding salaries.

   Type of Customer Service Administrator	Description	Hourly rate
   Customer Service Administrator	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$13-21
   Receptionist/Customer Service	Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization... Show more	$12-17
   Customer Advisor	A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits... Show more	$9-24

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Strong Customer Service
   • Data Entry
   • Post Sales
   • Customer Inquiries
   • Purchase Orders
   • PowerPoint
   • Customer Complaints
   • Windows
   • Customer Orders
   • Customer Support
   • Payroll
   • Customer Accounts
   • Order Entry
   • Inbound Calls

   Check all skills

   Responsibilities:

   • Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
   • Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
   • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
   • Manage cleanliness and organization of work area and equipment.
   • Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
   • Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.

   More customer service administrator duties

3. Make a budget

   Including a salary range in your customer service administrator job description is one of the best ways to attract top talent. A customer service administrator can vary based on:

   • Location. For example, customer service administrators' average salary in idaho is 47% less than in district of columbia.
   • Seniority. Entry-level customer service administrators 38% less than senior-level customer service administrators.
   • Certifications. A customer service administrator with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a customer service administrator's salary.

   Average customer service administrator salary

   $35,824yearly

   $17.22 hourly rate

   ---

   Entry-level customer service administrator salary

   $28,000 yearly salary

   Updated December 29, 2025

   Average customer service administrator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$41,735	$20
   2	New York	$38,742	$19
   3	Massachusetts	$38,122	$18
   4	Washington	$37,992	$18
   5	Minnesota	$37,797	$18
   6	Maryland	$37,112	$18
   7	Colorado	$36,099	$17
   8	Texas	$35,378	$17
   9	Wisconsin	$34,871	$17
   10	Michigan	$34,768	$17
   11	Delaware	$34,728	$17
   12	Oregon	$34,483	$17
   13	North Carolina	$34,189	$16
   14	Ohio	$34,077	$16
   15	Illinois	$33,872	$16
   16	Arizona	$33,539	$16
   17	Utah	$32,453	$16
   18	Florida	$31,259	$15
   19	Mississippi	$30,769	$15
   20	Virginia	$30,536	$15

   Average customer service administrator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Westinghouse Appliances Australia	$51,415	$24.72	4
   2	Oracle	$46,422	$22.32	349
   3	Milliman	$43,296	$20.82
   4	Uline	$42,941	$20.64	28
   5	Thermo Fisher Scientific	$42,625	$20.49	7
   6	Bloomberg	$41,738	$20.07	9
   7	Thor Motor Coach Inc	$41,379	$19.89	3
   8	AbbVie	$41,099	$19.76	4
   9	Amcor	$40,967	$19.70	29
   10	Raytheon Technologies	$40,941	$19.68	23
   11	TechLink Services	$40,843	$19.64
   12	Better Business Bureau	$40,746	$19.59
   13	Fidelity Investments	$40,721	$19.58	27
   14	Precision Castparts	$40,358	$19.40	5
   15	Rich Products	$40,153	$19.30
   16	World Bank	$40,042	$19.25
   17	Zeiders Enterprises	$39,861	$19.16	9
   18	Sonoco	$39,853	$19.16	2
   19	Softpath System	$39,847	$19.16	2
   20	Planit	$39,844	$19.16

4. Writing a customer service administrator job description

   A customer service administrator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer service administrator job description:

   Customer service administrator job description example

   • Able to lift up to 25 lbs and carry up to 30 feet

   • Able to push/pull up to 90 lbs up to 30 feet

   • Able to stand and walk for a majority of work shift

   • Follows restaurant cash handling safety and security procedures

   • Adheres to restaurant and City/State/United States safety requirements

   • Knowledge of and compliance with restaurant's Human Resources policies and processes

   
   

   We’ve got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!

   Company Introduction

   For over 40 years, Alice Schleicher has been a KFC Franchise owner. She started AJS Inc. with owning one franchise in 1977. Today, AJS Inc. has 13 locations.For Schleicher, this has always been a family business. In fact, it was her son that gave her the idea to buy her first franchise in Sellersburg, IN. When he heard that the store where he worked was about to be for sale, he told his mother that he was interested in owning it. Schleicher then had an interview with corporate, and as they say; “the rest was history.”
   Throughout the years, Schleicher would go on to own franchises in Indiana, Kentucky, Tennessee, and even Alabama. Though Alabama and Kentucky are no longer on the list of franchises owned, Schleicher has made quite the name for herself within the corporate realm of KFC. She has served on numerous committees throughout the years, and has even received the “Hard Way Award,” which is the highest award given within KFC, and is also known as the Colonel’s Award.
   In fact, it is Colonel Sanders himself that has taught Schleicher some of her most valuable lessons. One of the most important was that Sanders truly cared for people. Schleicher tries to do just that in her everyday life, along with demonstrating hospitality, quality, and cleanliness. “They all go hand in hand” says Schleicher.

   Copy this example

   

5. Post your job

   To find the right customer service administrator for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer service administrators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit customer service administrators who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your customer service administrator job on Zippia to find and recruit customer service administrator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer service administrators requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service administrator

   Once you've selected the best customer service administrator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new customer service administrator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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