Customer service administrator job description
Customer service administrators ensure that customers are satisfied with company products and services. They resolve customer complaints, address inquiries, follow through on promises to customers, and build rapport with customers. They may do their work virtually or face-to-face, depending on the account assigned to them.
Example customer service administrator requirements on a job description
- High school diploma or equivalent
- Minimum of 2 years of customer service experience
- Proficiency in Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to work flexible hours, including weekends and holidays
- Strong problem-solving skills
- Ability to work well in a team environment
- Demonstrated ability to multitask and prioritize
- Positive attitude and customer-focused approach
- Excellent time management and organizational skills
Customer service administrator job description example 1
KFC customer service administrator job description
• Able to lift up to 25 lbs and carry up to 30 feet
• Able to push/pull up to 90 lbs up to 30 feet
• Able to stand and walk for a majority of work shift
• Follows restaurant cash handling safety and security procedures
• Adheres to restaurant and City/State/United States safety requirements
• Knowledge of and compliance with restaurant's Human Resources policies and processes
We’ve got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!
Company Introduction
For over 40 years, Alice Schleicher has been a KFC Franchise owner. She started AJS Inc. with owning one franchise in 1977. Today, AJS Inc. has 13 locations.For Schleicher, this has always been a family business. In fact, it was her son that gave her the idea to buy her first franchise in Sellersburg, IN. When he heard that the store where he worked was about to be for sale, he told his mother that he was interested in owning it. Schleicher then had an interview with corporate, and as they say; “the rest was history.”
Throughout the years, Schleicher would go on to own franchises in Indiana, Kentucky, Tennessee, and even Alabama. Though Alabama and Kentucky are no longer on the list of franchises owned, Schleicher has made quite the name for herself within the corporate realm of KFC. She has served on numerous committees throughout the years, and has even received the “Hard Way Award,” which is the highest award given within KFC, and is also known as the Colonel’s Award.
In fact, it is Colonel Sanders himself that has taught Schleicher some of her most valuable lessons. One of the most important was that Sanders truly cared for people. Schleicher tries to do just that in her everyday life, along with demonstrating hospitality, quality, and cleanliness. “They all go hand in hand” says Schleicher.
Customer service administrator job description example 2
Stevens Transport customer service administrator job description
Stevens Transport Corporate offices as well as it's many departments and family of companies, reside on a massive 75-acre campus just East of Dallas. As a debt free, multimodal logistics conglomerate, Stevens Transport injects unmatched integrity into a corporate business model that reflects a track record of consistent growth and success. As “America's Trucking Family” and one of the nation's premier employers, we understand that our biggest “assets” are our people that support the continuous growth.
If you are looking to continue with a rewarding career in Transportation & Logistics, come join the over 750 corporate family members with an exciting opportunity waiting for you!!
THE ROLE: We are looking to hire an administrative professional to be responsible for the clerical and reporting functions of Safety and Compliance as well as maintenance of employee files. This role is critical to the clearance of drivers from the Dallas yard in order for them to return to over the road driving.
QUALIFICATIONS:Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines High degree of initiative and independent execution Extremely organized and attentive to detail
ESSENTIAL FUNCTIONS:Maintaining DQ files for all driver applicants and current drivers Regularly updating driver records with pertinent documentation such as payroll issues and/or corrections, driving violations, annual reviews, etc.Documenting routine and random drug test results Maintain files for chain of custody forms, positive results, MRO follow up, return to duty and reasonable suspicion Responding to employment verification requests Updating CDL Medical Certifications on state websites
REQUIRED QUALIFICATIONS:High school diploma or GED equivalent required Basic computer and typing skills
HIGHLY BENEFICIAL QUALIFICATIONS:Familiarity with DOT regulations Drug Screen Collector certification (will train and certify after hired if needed)
Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.
#LI-MA2 #ZR
Customer service administrator job description example 3
Ace Hardware customer service administrator job description
- Commitment to being ACE Helpful – the most important job we have to do today.
- Must be proficient in basic computer and software skills such as Windows XP, etc.
- Basic general knowledge about electrical, plumbing and paint.
- Proficient in cutting keys, cutting glass and determining pricing.
- Proficient as a backup cashier, as needed.
- Assist customers with sales and service within all departments.
- Knowledge of inventory and pricing structure.
- Print bin tags, maintain and arrange signage as needed.
- Proficient in processing overstock storewide.
- Proficient in stocking and fronting merchandise as per company guidelines.
- Able to assemble and display merchandise.
- Proficient with equipment, products and assisting customers/staff within lumber and paint departments.
- Must be physically able to safely lift up to 95 lbs.
- Obtain certification for operation of forklift and as required, other materials handling equipment ( must be over 18 years of age ).
- Respond and answer customer service calls as directed.
- Ability to work with limited supervision – ability to stay focused on tasks and be project oriented for the purpose of their completion.
- Proficient in refilling CO2 cylinders and handling of propane cylinders.
- Respond and assist incoming customer telephone calls. While at the paint desk, incoming phone calls must be answered if not with a customer.
- Proficient operation of a two-way a radio, with headset for internal communication purposes, such as staff and/or customer service request(s), response to and for assistance with service requests as directed.
- Proficient in maintaining assigned aisle(s) and area(s) as outlined within the store’s policy on Aisle Maintenance & Guidelines.
- Contribute to an environment that is safe, positively stimulating, motivating and encourages harmony.
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Updated March 14, 2024
