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Customer service administrator skills for your resume and career

Updated January 8, 2025

5 min read

Customer service administrator example skills

Below we've compiled a list of the most critical customer service administrator skills. We ranked the top skills for customer service administrators based on the percentage of resumes they appeared on. For example, 21.7% of customer service administrator resumes contained strong customer service as a skill. Continue reading to find out what skills a customer service administrator needs to be successful in the workplace.

15 customer service administrator skills for your resume and career

1. Strong Customer Service

Here's how customer service administrators use strong customer service:

Demonstrated strong Customer Service relations among subordinates and pastoral staff.
Ensured all processes were completed timely to contribute to strong customer service.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer service administrators use data entry:

Performed a variety of office administrative responsibilities including filing, data entry, reporting, typing, and transaction management.
Performed extensive data entry into internal database and filing information into company's complex filing system with no errors.

3. Post Sales

Here's how customer service administrators use post sales:

Process all sales orders, once shipped invoice and post sales orders.

4. Customer Inquiries

Here's how customer service administrators use customer inquiries:

Handled customer inquiries concerning benefits and medical claims while maintaining levels of quality and productivity.
Provide accurate and appropriate information in response to customer inquiries regarding pest control services.

5. Purchase Orders

Here's how customer service administrators use purchase orders:

Executed line-item verification and validation of IBM Maintenance Purchase Order submissions; aided in compliance with Federal Sarbanes-Oxley requirements.
Support contract managers on commercial and government purchase order using Oracle application.

6. PowerPoint

Here's how customer service administrators use powerpoint:

Prepare office correspondence and company presentations utilizing Microsoft Word, Excel and PowerPoint.
Scheduled and supported client presentations and meetings including: conference rooms, PowerPoint presentations, excel spreadsheets and compiling materials.

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7. Customer Complaints

Here's how customer service administrators use customer complaints:

Provided excellent customer support including managing customer complaints, providing accurate information on company product line, and assistance with ordering.
Handled customer calls regarding general product specifications, order processing requirements, new customer requirements in order to resolve customer complaints.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer service administrators use windows:

Maintained Local Area Network (Microsoft Windows) System Repair/Upgrades, Software Training For Staff, Customer Service
Implement upgrades on Windows 2000, Window XP systems, and Anti-virus protocol updates.

9. Customer Orders

Here's how customer service administrators use customer orders:

Generated packing lists for customer orders, confirmed shipments and provided status to Customer Representatives.
Received customer orders and verified pricing, production schedule and contract information.

10. Customer Support

Here's how customer service administrators use customer support:

Provided technical customer support to internal and external customers via e-mail and 24/7 international telephone service.
Provided digital appliances and digital media electronics customer support facilitating technical repairs and product returns.

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how customer service administrators use payroll:

Handled all Branch Reporting and performed weekly payroll for 100+ employees Consistently Maintained confidential filing system
Maintained accurate store inventory records and shipping and receiving of payroll documents.

12. Customer Accounts

Here's how customer service administrators use customer accounts:

Managed multiple customer accounts Devised and preserved office documents to ensure precise and accurate customer service
Researched and resolved internal and external inquiries related to financial transactions and customer accounts.

13. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how customer service administrators use order entry:

Order entry of customer information, resolved customer issues/complaints in a timely and efficient Manner.
Inputted alphanumeric order entry forms in a timely and proficiently manner.

14. Inbound Calls

Here's how customer service administrators use inbound calls:

Received inbound calls assisting residential and commercial customers while exhibiting excellent communication skills.
Answer inbound calls, create trouble tickets which summarizes reported trouble, and monitored proactive tickets, driving them to resolution.

15. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how customer service administrators use problem resolution:

Administered process for product code archival and retrieval required for technical support triage, improving timeliness of problem resolution.
Verified awarded government contracts for accuracy, facilitated order processing and problem resolutions with national agencies.

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What skills help Customer Service Administrators find jobs?

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List of customer service administrator skills to add to your resume

The most important skills for a customer service administrator resume and required skills for a customer service administrator to have include:

Strong Customer Service
Data Entry
Post Sales
Customer Inquiries
Purchase Orders
PowerPoint
Customer Complaints
Windows
Customer Orders
Customer Support
Payroll
Customer Accounts
Order Entry
Inbound Calls
Problem Resolution
Logistics
Office Equipment

Customer Satisfaction
Computer System
Travel Arrangements
Outbound Calls
Schedule Appointments
Credit Card
HR
Administrative Tasks
Customer Care
Troubleshoot
Front Desk
Telephone Calls
Customer Issues
Product Knowledge
AS400
Sales Orders
Clerical Support

Inventory Control
Customer Relations
Provides Administrative Support
RMA
Administrative Functions
QuickBooks
Sales Reports
Bank Deposits
Customer Interaction
Accounts Receivables
Billing Issues
ISO
Multi-Line Phone System
Process Orders
Quality Customer Service
One Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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