Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Customer Service Administrator Responsibilities

Here are examples of responsibilities from real customer service administrator resumes representing typical tasks they are likely to perform in their roles.

  • Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
  • Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
  • Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
  • Develop positive relations with third party freight resources and facilitate communication to ensure meeting goals for the efficiency of logistics operations.
  • Balance teller windows as well as branch daily.
  • experience in citrix, word, excell, windows.
  • Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
  • Comply with HIPAA guidelines, as well as using the utmost confidentiality with patients and staff.
  • Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
  • File individual and group policies, data entry, typing and other miscellaneous work for agents and CSR's.
Customer Service Administrator Traits
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.
Writing skills is important when it comes to clearing expressing yourself in any written document.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Customer Service Administrator Job Description

Perhaps the hardest question to answer when deciding on a career as a customer service administrator is "should I become a customer service administrator?" You might find this info to be helpful. When compared to other jobs, customer service administrator careers are projected to have a growth rate described as "decline" at -2% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a customer service administrator by 2028 is -51,600.

A customer service administrator annual salary averages $32,792, which breaks down to $15.77 an hour. However, customer service administrators can earn anywhere from upwards of $26,000 to $40,000 a year. This means that the top-earning customer service administrators make $14,000 more than the lowest-earning ones.

Once you've become a customer service administrator, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a customer associate, receptionist/customer service, associate customer service representative, and customer advisor.

Customer Service Administrator Jobs You Might Like

Customer Service Administrator Resume Examples

Customer Service Administrator Skills and Personality Traits

We calculated that 11% of Customer Service Administrators are proficient in Customer Service, Data Entry, and Communication. They’re also known for soft skills such as Organizational skills, Writing skills, and Interpersonal skills.

We break down the percentage of Customer Service Administrators that have these skills listed on their resume here:

  • Customer Service, 11%

    Hired and trained customer service representatives and administrative staff as business needs increased and greater levels of service were required.

  • Data Entry, 10%

    Performed a variety of office administrative responsibilities including filing, data entry, reporting, typing, and transaction management.

  • Communication, 9%

    Developed positive relations with third party freight resources and facilitated communication to ensure meeting goals for the efficiency of logistics operations.

  • Email, 8%

    Interacted with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.

  • New Customers, 4%

    Gather all information needed for new customers including personal information, credit card and property information.

  • Outbound Calls, 3%

    Directed inbound/outbound calls and assisted customers with general inquiries regarding electric and gas pricing.

Most customer service administrators list "customer service," "data entry," and "communication" as skills on their resumes. We go into more details on the most important customer service administrator responsibilities here:

  • Another skill that is quite popular among customer service administrators is interpersonal skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a customer service administrator resume: "representatives should be able to create positive interactions with customers." This example from a resume shows how this skill is used: "achieved a high-level of client relations and customer satisfaction based on outstanding communication and interpersonal skills. "
  • A customer service administrator responsibilities sometimes require "communication skills." The responsibilities that rely on this skills are shown by this resume excerpt: "customer service representatives must be able to provide clear information in writing, by phone, or in person." This resume example shows how this skill is used by customer service administrators: "applied excellent communication skills, and data entry. "
  • As part of the customer service administrator description, you might find that one of the skills that might be helpful to the job is "computer skills." A customer service administrator resume included this snippet: "customer service representatives must be adept at using computers.  " This skill could be useful in this scenario: "performed data entry from source document into computer-connected terminal. "
  • Another skill commonly found on customer service administrator resumes is "customer-service skills." This description of the skill was found on several customer service administrator resumes: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Here's an example from a resume of how this skill could fit into the day-to-day customer service administrator responsibilities: "supported customer service by scheduling appointments, providing documents and invoices in accordance with company policy. "
  • See the full list of customer service administrator skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a customer service administrator. We found that 44.9% of customer service administrators have graduated with a bachelor's degree and 4.5% of people in this position have earned their master's degrees. While some customer service administrators have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five customer service administrators were not college graduates.

    The customer service administrators who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of customer service administrators studied psychology and communication.

    Once you're ready to become a customer service administrator, you should explore the companies that typically hire customer service administrators. According to customer service administrator resumes that we searched through, customer service administrators are hired the most by Pizza Hut, Southeastern Freight Lines, and Lowe's Companies. Currently, Pizza Hut has 17 customer service administrator job openings, while there are 13 at Southeastern Freight Lines and 10 at Lowe's Companies.

    Since salary is important to some customer service administrators, it's good to note that they are figured to earn the highest salaries at Takeda Pharmaceuticals U.S.A, Oracle, and Bloomberg. If you were to take a closer look at Takeda Pharmaceuticals U.S.A, you'd find that the average customer service administrator salary is $51,964. Then at Oracle, customer service administrators receive an average salary of $41,108, while the salary at Bloomberg is $38,620.

    View more details on customer service administrator salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Lowe's, Walgreens, and J. C. Penney. These three companies have hired a significant number of customer service administrators from these institutions.

    In general, customer service administrators fulfill roles in the retail and manufacturing industries. While employment numbers are high in those industries, the customer service administrator annual salary is the highest in the technology industry with $34,218 as the average salary. Meanwhile, the health care and manufacturing industries pay $34,166 and $33,410 respectively. This means that customer service administrators who are employed in the technology industry make 7.9% more than customer service administrators who work in the retail Industry.

    The three companies that hire the most prestigious customer service administrators are:

      What Customer Associates Do

      A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.

      In this section, we take a look at the annual salaries of other professions. Take customer associate for example. On average, the customer associates annual salary is $555 higher than what customer service administrators make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both customer service administrators and customer associates positions are skilled in customer service, communication, and new customers.

      These skill sets are where the common ground ends though. A customer service administrator responsibility is more likely to require skills like "data entry," "email," "purchase orders," and "windows." Whereas a customer associate requires skills like "sales floor," "greeting customers," "stock shelves," and "positive attitude." Just by understanding these different skills you can see how different these careers are.

      Customer associates tend to make the most money in the finance industry by averaging a salary of $36,542. In contrast, customer service administrators make the biggest average salary of $34,218 in the technology industry.

      Customer associates tend to reach similar levels of education than customer service administrators. In fact, customer associates are 0.7% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.

      What Are The Duties Of a Receptionist/Customer Service?

      Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

      The next role we're going to look at is the receptionist/customer service profession. Typically, this position earns a lower pay. In fact, they earn a $5,458 lower salary than customer service administrators per year.

      A similarity between the two careers of customer service administrators and receptionist/customer services are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "data entry," and "communication. "

      But both careers also use different skills, according to real customer service administrator resumes. While customer service administrator responsibilities can utilize skills like "email," "purchase orders," "windows," and "external customers," some receptionist/customer services use skills like "appropriate person," "internet," "reception area," and "appropriate departments."

      On average, receptionist/customer services earn a lower salary than customer service administrators. There are industries that support higher salaries in each profession respectively. Interestingly enough, receptionist/customer services earn the most pay in the finance industry with an average salary of $26,238. Whereas, customer service administrators have higher paychecks in the technology industry where they earn an average of $34,218.

      When it comes to the differences in education between the two professions, receptionist/customer services tend to reach similar levels of education than customer service administrators. In fact, they're 4.0% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.

      How an Associate Customer Service Representative Compares

      An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

      Let's now take a look at the associate customer service representative profession. On average, these workers make lower salaries than customer service administrators with a $3,766 difference per year.

      By looking over several customer service administrators and associate customer service representatives resumes, we found that both roles utilize similar skills, such as "customer service," "communication," and "new customers." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a customer service administrator is likely to be skilled in "data entry," "email," "purchase orders," and "windows," while a typical associate customer service representative is skilled in "new merchandise," "sales floor," "internet," and "pos."

      Additionally, associate customer service representatives earn a higher salary in the insurance industry compared to other industries. In this industry, they receive an average salary of $39,782. Additionally, customer service administrators earn an average salary of $34,218 in the technology industry.

      When it comes to education, associate customer service representatives tend to earn similar education levels than customer service administrators. In fact, they're 2.2% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.

      Description Of a Customer Advisor

      A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

      The fourth career we look at typically earns higher pay than customer service administrators. On average, customer advisors earn a difference of $868 higher per year.

      While both customer service administrators and customer advisors complete day-to-day tasks using similar skills like customer service, communication, and email, the two careers also vary in other skills.

      Even though a few skill sets overlap, there are some differences that are important to note. For one, a customer service administrator might have more use for skills like "data entry," "purchase orders," "payroll," and "taking messages." Meanwhile, some customer advisors might include skills like "customer base," "customers needs," "crm," and "accurate information" on their resume.

      Customer advisors earn a higher salary in the manufacturing industry with an average of $33,467. Whereas, customer service administrators earn the highest salary in the technology industry.

      The average resume of customer advisors showed that they earn similar levels of education to customer service administrators. So much so that the likelihood of them earning a Master's Degree is 2.4% more. Additionally, they're more likely to earn a Doctoral Degree by 0.4%.