Most customer service administrators list "customer service," "data entry," and "communication" as skills on their resumes. We go into more details on the most important customer service administrator responsibilities here:
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a customer service administrator. We found that 44.9% of customer service administrators have graduated with a bachelor's degree and 4.5% of people in this position have earned their master's degrees. While some customer service administrators have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five customer service administrators were not college graduates.
The customer service administrators who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of customer service administrators studied psychology and communication.
Once you're ready to become a customer service administrator, you should explore the companies that typically hire customer service administrators. According to customer service administrator resumes that we searched through, customer service administrators are hired the most by Pizza Hut, Southeastern Freight Lines, and Lowe's Companies. Currently, Pizza Hut has 17 customer service administrator job openings, while there are 13 at Southeastern Freight Lines and 10 at Lowe's Companies.
Since salary is important to some customer service administrators, it's good to note that they are figured to earn the highest salaries at Takeda Pharmaceuticals U.S.A, Oracle, and Bloomberg. If you were to take a closer look at Takeda Pharmaceuticals U.S.A, you'd find that the average customer service administrator salary is $51,964. Then at Oracle, customer service administrators receive an average salary of $41,108, while the salary at Bloomberg is $38,620.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Lowe's, Walgreens, and J. C. Penney. These three companies have hired a significant number of customer service administrators from these institutions.
In general, customer service administrators fulfill roles in the retail and manufacturing industries. While employment numbers are high in those industries, the customer service administrator annual salary is the highest in the technology industry with $34,218 as the average salary. Meanwhile, the health care and manufacturing industries pay $34,166 and $33,410 respectively. This means that customer service administrators who are employed in the technology industry make 7.9% more than customer service administrators who work in the retail Industry.