Customer service advisor jobs in Arlington Heights, IL - 3,053 jobs
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Service Advisor
Customer Service Specialist I
Cornerstone Wireless, LLC
Customer service advisor job in Chicago, IL
Employment Type: Full-Time Responsibilities
Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
Handle customer complaints or concerns in a professional manner and provide effective solutions.
Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.
Preferred Qualifications
Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
Comfortable using company software and databases to manage communications with drivers and customers.
Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
Excellent verbal and written communication skills.
Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
A reliable team player with a collaborative and customer-first mindset.
Bilingual in Korean and English.
The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.
The Customer Relations Specialist (CRS) is responsible for ensuring timely and accurate dissemination of information to customers regarding membership, certification, continuing education programs, meetings, subscriptions and press publications via the primary channels of phone, chats and email communications. This role requires excellent communication skills along with moderate Spanish listening and speaking proficiency to support bilingual interactions.
Essential Functions:
Provide primary support for all ASCP products including electronic journals, e-commerce and electronic education.
Ensure timely and accurate responses are provided to customers via phone calls, chats and emails.
Process orders in Personify database for continuing education programs, membership dues, meetings, subscriptions and press product orders, while adhering to PCI compliance.
Process product cancellations, discounts, price adjustments and refunds when applicable and in accordance with ASCP policies.
Expeditiously resolve inquiries pertaining to outstanding customer concerns regarding but not limited to, account balances, education programs, subscriptions, product delivery times and delivery status.
Be knowledgeable of all society campaigns, products and services including BOC certification eligibility and CMP recertification requirements and procedures.
Keep Customer Relations Supervisor and Manager apprised of sudden trends causing increasing call and chat volumes, any customer issues and challenges requiring escalation, modification or adjustments to workload, information tools or for Genesys phone system canned responses.
Assist Indy warehouse to resolve book fulfillment issues, shipping discrepancies, loss and damage claims.
Participate in in-service and off-site training seminars to enhance knowledge base on standard customerservice practices.
Qualifications and Requirements:
1-3 years of experience in customerservice/call center environment
Excellent verbal and written communication skills
Proficiency and competency in Microsoft Office products, especially Word and Outlook
Physical Abilities:
Possible travel once a year for the annual meeting.
Some occasional light lifting.
* Pay is competitive and commensurate with experience
Equal Opportunity Employer: /Individuals with Disabilities/Protected Veteran
$32k-47k yearly est. 5d ago
Care Coordinator - Supervisor
Chenmed
Customer service advisor job in Chicago, IL
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Supervisor, Referrals is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides extraordinary customerservice to all internal and external customers (including patients and other Chen Medical team members) at all times.
Manages, coaches and provides training to Care Coordinators; ensures they are following company processes. Training can also include other roles as needed.
Implements new processes per Referral COE.
Conducts monthly Care Coordinator meetings and weekly visits to medical centers.
Assists Care Coordinators with solving issues pertaining to referrals.
Collaborates with Office Managers to conduct performance evaluations of Referrals Team Members.
Addresses / resolves any customer-service issues.
Works closely with the Management Team and Administrators in relation to strategic business planning.
Manages Referral Approval Process- Use Referral Approval Process Checklist.
Communicates alternative/approvals to Referral Coordinator.
Follows up with MMD/Specialist/MND if no response after 24hours.
Calls and follows up with patients regarding alternatives; uses messaging scripts to speak with patients regarding alternatives.
Processes New Patient Referral Exception from Sales Team (if applicable to your market).
Prepares and runs referral team meeting- Create agenda for meeting. Gather info from Medical Director /Network Director /Referral Manager.
Prepares Referral Team Meeting Minutes and send minutes to Operation Director, Market Medical Director, Market Network Director and Referral COE via email after meetings.
Communication with Network Director regards to PPL- Report any errors, concerns or feedback in regard to PPL providers.
Analyzes Referral Workflow Report.
Generates Weekly Analysis Report and send to Care Coordinators.
Builds and maintains effective long-term relationships and higher level of satisfaction with key specialists with support from network director or associate director.
Conducts site visits to service providers, resolves issues, educates staff/providers on policies and certifies specialists with support of network director or associate director.
Establishes consistent and strong relationships with specialists' provider offices.
Collaborates with network leaders to identify network gaps.
Identifies root cause of problems and trends; participates in developing solutions.
Works with provider's and organization staff to resolve the issue and monitor recurrence.
Ensures all elective procedures are entered into HITS prospectively.
Works with tier2/tier 3 specialist to make sure our patients are seen working with the Network Director when necessary.
Looks for trends and referral patterns -work with Network Director- Example: overutilization and dissatisfaction.
Manages Specialist Schedules- Open, close and blocks schedules when advised by Network Director to do so.
Covers for Care Coordinator as needed.
When needed meet with specialist office and Network Director.
Manages time for Care Coordinators with Center Managers.
Maintains PPL in conjunction with Network Director.
Other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Understanding of the communities served by ChenMed, including the complexities of Medicare programs to patients in the healthcare marketplace
Ability to determine proper resolution of problems based on defined alternatives
Able to use Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook
Ability and willingness to travel locally and regionally up to 50% of the time
Spoken and written fluency in English
*
* EDUCATION AND EXPERIENCE CRITERIA:
High School diploma or GED required
One (1) to three (3) years of healthcare experience such as care coordinator, referral coordinator in a clinical setting, preferably within the Medicare HMO population
PAY RANGE:
$49,871 - $71,243 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
PAY RANGE:
$49,871 - $71,243 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
$49.9k-71.2k yearly 5d ago
Customer Service Officer
Alphabe Insight Inc.
Customer service advisor job in Chicago, IL
Beloform Craft is a forward-thinking organization dedicated to developing future leaders through structured training, hands-on experience, and strategic exposure to core business operations. We believe in cultivating talent from within, empowering individuals with the tools, mentorship, and professional environment needed to grow into confident and capable management professionals.
Job Description
We are seeking a dedicated and professional CustomerService Officer to serve as a primary point of contact for our clients. This role focuses on ensuring clear communication, efficient issue resolution, and a consistently high standard of service. The ideal candidate will contribute to building long-term client relationships while supporting internal operations with accuracy and professionalism.
Responsibilities
Serve as the main liaison between the company and its clients
Respond to inquiries and provide accurate information regarding services and processes
Handle customer requests and concerns with professionalism and discretion
Maintain organized records of interactions and follow-ups
Coordinate with internal teams to ensure timely and effective solutions
Uphold company standards for service quality and communication
Qualifications
Strong verbal and written communication skills
Professional demeanor with a client-focused mindset
Ability to manage multiple tasks efficiently in a fast-paced environment
High level of organization and attention to detail
Proficiency in basic computer systems and office tools
Strong problem-solving and decision-making abilities
Additional Information
Competitive salary ($45,000 - $48,000 per year)
Growth opportunities within a structured and supportive environment
Skill development and ongoing professional training
Stable and professional workplace culture
Full-time position with consistent schedule
$45k-48k yearly 5d ago
Customer Success Coordinator
Contrast Ai, Inc.
Customer service advisor job in Chicago, IL
About Contrast Contrast is building the future of healthcare - where artificial intelligence, automation technology, and electronic healthcare records converge to revolutionize patient care, streamline processes, and create a lasting impact on the well-being of society. Our team believes the following qualities, combined with a relentless drive, will propel us towards our goal of building industry-changing solutions. If this resonates with you, we're eager to meet.
Passion for Healthcare
A deep-seated commitment to revolutionizing healthcare through technology, and an understanding of the unique challenges and nuances of the industry.
Technical Excellence
While specific skills vary by role, a foundational understanding of technology's potential in healthcare is crucial. We seek those who are eager to expand upon this knowledge.
Resilience & Adaptability
The startup journey is filled with highs and lows. We seek individuals who can navigate these fluctuations, adapt quickly, and remain undeterred by setbacks.
Collaborative Spirit
The belief that the best results arise from team efforts. Candidates should possess the ability to communicate effectively and work with diverse groups.
Ethical Integrity
Upholding the highest standards of ethical behavior and understanding the profound responsibility we have in the healthcare sector.
About the role
Are you a healthcare professional with a passion for improving processes and efficiency? As a Customer Success Coordinator, you will bridge the gap between healthcare expertise and technology. We are looking for a dedicated individual with a strong medical background, especially in medical documentation. You will collaborate closely with our fully in-person technology and development teams, gaining hands-on experience in EHR systems and automation tools. This is a unique opportunity to transition from a traditional healthcare role into a technology-focused position with ample room for professional growth. We are willing to provide training in specific technologies for the right candidate.
What You'll Do:
Leverage your healthcare knowledge to create automations within our Electronic Health Records (EHR) system.
Collaborate with our team to understand current processes and design solutions.
Learn and develop RPA (Robotic Process Automation) solutions with support and training provided.
Provide feedback and suggest improvements to enhance processes.
Understand the workings of the ContrastAI Platform product and provide support to customers and partners.
Requirements:
Strong background in healthcare with experience working with EHR systems.
Keen interest in learning about new technologies, especially RPA and UiPath.
Excellent problem-solving skills and a proactive approach to process improvement.
Ability to work collaboratively with both healthcare professionals and technology teams.
Strong communication skills and a willingness to embrace new challenges.
A passion for healthcare technology and a desire to contribute to a mission-driven organization.
Preferred Qualifications:
Prior experience with process improvement or workflow optimization in a healthcare setting.
Basic understanding of programming or technology-related concepts (beneficial but not required).
Compensation:
The base compensation range for the role is: $75,000-$100,000 based on leveling and desired cash/equity split. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create.
Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.
Why Work at Contrast:
4 remote weeks per year - work from anywhere.
Daily meals in our downtown Chicago office.
Work with cutting-edge AI technology that improves the quality of life for healthcare providers and patient care.
Dedicated time and budget for personal development, including access to world-class mentors and advisors.
Collaborate with a world-class, diverse team that is deeply mission-aligned.
Ownership over your success with the ability to significantly impact company growth.
Our supporters include top-tier Silicon Valley venture firms, leading minds in AI, and healthcare industry leaders.
Join the Contrast team as a Customer Success Coordinator and leverage your expertise to make a lasting impact in the rapidly evolving world of AI and healthcare.
For more information about our company and culture, visit our website.
$29k-42k yearly est. 5d ago
Customer Success Coordinator (PRIME Division)
Alphabroder 4.4
Customer service advisor job in Chicago, IL
JOIN US AND "CREATE YOUR VISION"
PRIME LINE - POWERED BY S&S ACTIVEWEAR
Prime Line, the hard goods division of S&S, brings promotional product distributors top products in the best-selling categories. Backed by high achieving commercial groups, Prime Line is here to service every need a customer may have.
ABOUT US
S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the "critical link" that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customerservice focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.
Our success has compounded since the Company's humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes.
Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability.
ABOUT THE ROLE
The CustomerService/Success Coordinator serves as a strategic and supportive partner to key accounts throughout every stage of the order process. This role primarily engages clients via phone and electronic communication, fostering loyalty and ensuring long-term customer retention within the Promotional Products Industry.
The ideal candidate will possess exceptional communication skills and a strong commitment to delivering outstanding customerservice and support. Responsibilities include providing accurate quotes, verifying inventory levels, estimating shipping timelines, and responding promptly to customer inquiries.
SCHEDULE
Monday-Friday, Full-time, Non-Exempt
Remote Available
Starting rate - $18.00 per hour
BENEFITS
We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0-90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You'll also enjoy discounts on brand‐name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.
WHAT YOU WILL DO
Cultivate strong customer relationships and ensure satisfaction by delivering professional and responsive support.
Address all customer inquiries promptly and professionally, including requests for information, order confirmations, order status updates, expedited requests, acknowledgments, periodic reporting, complaints, and returns for all accounts within the assigned territory.
Serve as the voice of the customer by collaborating closely with internal departments-including Order Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, and Warehouse-to ensure timely shipments and fulfillment of customer expectations across approximately 900-1,000 accounts.
Monitor order flow using system searches and dashboards to ensure seamless processing and timely movement of orders through the pipeline.
Provide alternative product suggestions for out-of-stock items to maintain customer satisfaction and order continuity.
Document, report, and escalate system-related issues and functionality concerns. Administer the issue tracking process and compile customer feedback for continuous improvement.
Assist customers with quotes, freight estimates, product recommendations, shipment dates, and reporting to keep them informed of their order status.
Comply with individual and departmental service level agreements (SLAs) as defined by Deco Upper Management
WHAT WE'RE LOOKING FOR
Bachelor's degree in business, Business Administration, or equivalent industry-related experience.
Minimum of 2 years of experience in customerservice or sales, with direct interaction with the public.
Excellent written and verbal communication skills in English, with a strong customerservice orientation.
Results-driven and able to thrive in a fast-paced environment with multiple competing priorities and deadlines.
Demonstrates a positive, proactive approach to task completion.
Proficient in utilizing multiple software programs and platforms; strong technical aptitude.
Creative problem-solving abilities and a customer-focused mindset with empathy.
Exceptional attention to detail and strong analytical skills.
Capable of managing time effectively and working independently with minimal supervision.
Strong interpersonal skills and the ability to collaborate effectively with internal departments.
Physical Demand
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.
Working Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.
Equal Opportunity Employer
S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.
$18 hourly 5d ago
CUSTOMER SERVICE
Bruske Products
Customer service advisor job in Tinley Park, IL
About the Role: The CustomerService role is pivotal in ensuring a positive and seamless experience for our clients by addressing their inquiries, resolving issues, and providing accurate information about products and services. This position requires a dedicated professional who can effectively communicate with customers through various channels, including phone, email, and live chat, to maintain high satisfaction levels. The successful candidate will act as a liaison between the company and its customers, fostering trust and loyalty by delivering timely and empathetic support. Additionally, this role involves collaborating with internal teams to escalate and resolve complex concerns, contributing to continuous improvement in service delivery. Ultimately, the goal is to enhance customer retention and promote a customer-centric culture within the organization.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customerservice role or related field.
Strong verbal and written communication skills.
Basic computer proficiency, including familiarity with CRM software and Microsoft Office.
Ability to handle multiple tasks and work in a fast-paced environment.
Preferred Qualifications:
Experience with customerservice software such as Zendesk, Salesforce, or similar platforms.
Conflict resolution and problem-solving training or certification.
Previous experience in a call center or remote customerservice environment.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Identify and resolve customer issues by providing accurate information and appropriate solutions.
Document customer interactions and maintain detailed records in the customer relationship management (CRM) system.
Collaborate with other departments to escalate and resolve complex problems efficiently.
Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.
Provide feedback to management regarding recurring customer concerns and potential service improvements.
Maintain up-to-date knowledge of company products, services, policies, and procedures.
Skills:
The required communication skills are essential for clearly understanding customer needs and conveying solutions effectively, ensuring a positive interaction every time. Proficiency with CRM and other customerservice software enables efficient tracking and management of customer cases, which helps maintain organized records and follow-ups. Multitasking and time management skills are critical to handle multiple customer requests simultaneously without compromising service quality. Together, these skills empower the customerservice representative to deliver exceptional support that drives customer satisfaction and loyalty.
$33k-45k yearly est. 5d ago
FACILITIES SERVICES SPECIALIST
Cara Collective 3.1
Customer service advisor job in Chicago, IL
Cara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty. Through our three entities - Cara, Cleanslate, and Cara Plus - we engage job seekers, employers, and other organizations across the country to break the cycle of poverty through the power and purpose of employment.
At present, we produce 1,000 jobs each year; however, our results don't just end with employment. Today, we take the insights gained over the past 30+ years to equip other organizations and employers with practices to help build a more inclusive economy. Learn more at ***********************
About the Cara Collective Operations Team
The Facilities, Administration and Operations Team is responsible for proactively creating a clean, safe and welcoming environment for staff, participants, volunteers and guests, and in providing support to other departments and participants in their functions to provide a unified approach to Facilities and Administration management. This is achieved through effective communication, collaboration, resourcefulness, and willingness to provide support wherever required.
About the Role
The Facilities Services Specialist ensures smoothly-run day-to-day operations and assists in completing & coordinating custodial activities in compliance with the standards established by Cara Collective and regulatory agencies. The Facilities Services Specialist is responsible for maintaining the cleanliness and safety of our downtown campus location by performing janitorial work, minor maintenance, painting, and by operating equipment, products, and techniques, including but not limited to vacuums, buffers, sweepers, chemicals, methods, and other duties as assigned.
Qualifications
We are excited to offer this opportunity for a mission-aligned, hands-on professional to join our team. This role is ideal for someone who takes pride in maintaining clean, safe, and welcoming environments and enjoys supporting the day-to-day operations that keep an organization running smoothly.
The ideal candidate is dependable, detail-oriented, and thrives in a fast-paced, people-centered environment. They bring a proactive attitude to problem-solving and a collaborative spirit to teamwork-contributing not just to a tidy space, but to a culture of care and community.
Requirements
Minimum of one year of custodial, janitorial, or facilities-related experience, or an equivalent facilities maintenance certificate or training program.
Proven experience in janitorial or maintenance services, ideally in a professional or institutional setting.
Ability to stand for prolonged hours and perform physical tasks such as lifting up to 50 lbs, stooping, climbing ladders, and using cleaning equipment.
Strong organizational and communication skills.
Fire safety and OSHA certifications preferred.
Basic familiarity with Microsoft Office; knowledge of Salesforce or coaching/mentoring skills a plus.
A positive, solution-focused mindset and the ability to work independently as well as collaboratively.
This is an exciting opportunity to help create and maintain the kind of space where Cara Collective's mission-to break the cycle of poverty through the power and purpose of employment-can truly thrive.
If you or someone you know is passionate about making sure people feel welcome, safe, and supported in their environment every day, we invite you to apply.
Key Responsibilities
Custodial (75%)
Provide cleaning services for the downtown campus Monday through Friday of each week.
Daily duties include: trash collection, vacuuming, mopping of tiled floors, dusting, cleaning of cafeterias, cleaning and deodorizing of restrooms, refilling restroom dispensers, cleaning of glass doors and partitions.
Weekly and monthly duties include: washing walls and equipment, cleaning inside of windows, vacuuming upholstered furniture and wiping down furniture, computers and desk surfaces.
Lead set up and breakdown of special events and room reservation need and returning common areas to normal setup post-event, including relocation of furniture.
Act as a support for internal moves, special guest workers and new hires, including coordinating the reset of workstations after departures.
Use and maintain assigned power equipment and hand tools; such as vacuums, brooms, mops, and squeegees.
Move furniture, equipment, supplies and tools when applicable.
Maintenance (20%)
Maintenance projects not limited to but including tightening of doorknobs/locks, troubleshooting basic plumbing issues in bathrooms, lighting, painting and touch up painting.
Building new furniture and troubleshoot issues with office furniture/fixtures and escalate to Manager or external vendors when needed.
Additional basic office repairs as assigned.
Administrative & Supervisory (5%)
Serve as a backup liaison with building engineers, maintenance vendors and suppliers for facility-related services, filing work orders and following up on outstanding requests as requested by manager.
Support and informally coach Transitional Workers to be successful in their work.
Delivery of large mail items to teams.
Assist with Salesforce Helpdesk Tickets by providing reports on open and closed tickets and check status with the appropriate employee, technician or vendor in a timely manner.
Assist Manager with administrative projects.
Responsible for Facility Cleaning Supplies inventory
Serve as backup for Front Desk coverage as needed.
Other special projects as assigned.
Reports To
Manager of Office Operations
Direct Report(s)
N/A
Workplace Type & Team Culture
Cara Collective has a strong team culture that values collaboration, communication, and camaraderie. We believe in the power of working together in person, which is why we expect our employees to be onsite at one of our Chicago-based locations multiple days each week. The exact number of onsite days per week may vary by role, employee tenure, and other factors. This commitment to in-person collaboration fosters a sense of belonging and teamwork among our employees, creating a supportive and dynamic work environment.
We consistently measure staff satisfaction through employee surveys and have found that year over year, the vast majority of staff agree that Cara Collective is a great place to work and grow. This high level of employee satisfaction reflects our dedication to creating a positive and fulfilling workplace for all members of our team.
Starting Pay Range
We take budget and starting salary very seriously. We market our roles and are using a salary analysis tool called Payscale and offer competitive, market-based compensation to all employees.
This position's expected starting pay range is $41,000 - $44,000 annually.
Benefits
Our comprehensive benefit package includes:
Medical, Dental, Vision Plans
Basic Life Insurance
Long Term Disability
Personal Technology Reimbursement
Starting with 17 Vacation Days, 8 Sick Days,
14 Paid Holidays
Employee Paid Benefits
Pre-Tax Medical Flexible Spending Account
Pre-Tax Dependent Care Account
Pre-Tax Transit & Parking Options
Supplemental Life and AD&D Insurance
Short-Term Disability Insurance
401(k) Retirement Plan (employer match up to 4% upon hire & immediately vested)
As of this posting, we annually review our benefit offerings to meet our employees needs and be competitive in the market. All listed benefits offerings a at the discretion of the employer.
Equal Opportunity Employer
Cara Collective is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Cara Collective does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please email us at ************************* if you require reasonable accommodation to complete this application.
$41k-44k yearly 1d ago
Customer Service (China Southern Airlines)
Alliance Ground International, LLC 4.3
Customer service advisor job in Chicago, IL
Convey shipping instructions to the customerservices counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept CustomerService, Airline, Security, Service, Retail, Health
$30k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Adam Garcia-State Farm Agent
Customer service advisor job in Chicago, IL
Benefits:
Simple IRA
Hiring bonus
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community since October 2017. We currently have four full-time team members and are excited to welcome a fifth. We believe in creating a positive and balanced workplace where people feel supported and appreciated.
We offer two office outings each year (summer and holiday), 8 paid holidays, and 15 days of PTO/sick time with some rollover options. Team members also benefit from a Pre-Tax Health Expense Reimbursement program and a Simple IRA with employer match after two years. Plus, we keep the office stocked with snacks and drinks tailored to everyone's preferences. Conveniently located in Lincoln Square and Albany Park, we're steps away from the Western bus stop and Brown Line for an easy commute.
I'm a graduate of the University of Iowa and have been with State Farm for over 11 years. As a longtime Chicago resident and proud dad of two boys, I love being part of this community. We partner with local organizations like Waters Elementary, the Lincoln Square Ravenswood Chamber of Commerce, and the North River Commission to give back and stay connected.
If you're looking to join a team that values community, work-life balance, and a supportive environment, this could be the perfect place for you.
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Adam Garcia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$29k-38k yearly est. 5d ago
Customer Equipment Services Representative
Ardagh Group S.A
Customer service advisor job in Chicago, IL
Provide Ardaghs customers with an expert, professional resource for resolution of mechanical problems related to can double seam equipment - Ensure customers, as a double seam authority, run Ardaghs products within established guidelines for optima Equipment, Representative, Customer, Mechanical, Metal, Packaging, Manufacturing, Retail
$29k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Andrea Aslanides-State Farm Agent
Customer service advisor job in Chicago, IL
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$29k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Chris Hoskinson-State Farm Agent
Customer service advisor job in Chicago, IL
Benefits:
Bonus based on performance
Company parties
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Health insurance
Company Overview: Chris Hoskinson - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as CustomerService Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.
Job Description: As a CustomerService Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:
Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
Providing exceptional customerservice through phone, email, and other communication channels.
Translating documents and correspondence between English and Spanish.
Collaborating with team members to ensure accurate and timely resolution of customer issues.
Educating clients on insurance products and helping them make informed decisions.
Qualifications:
Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
Previous customerservice experience in the insurance industry is a plus.
Strong organizational and multitasking abilities.
Empathetic and patient, with a commitment to resolving customer concerns.
Familiarity with insurance terminology and policies.
Requirements:
High school diploma or equivalent; college degree is a plus.
Relevant state insurance license preferred.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Ability to work flexible hours to accommodate client needs.
How to Apply:
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you!
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Chris Hoskinson - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
$29k-38k yearly est. 5d ago
Customer Service Representative
Accede Solutions Inc.
Customer service advisor job in Chicago, IL
The CustomerService Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers customer calls and inputs all customer information using acomputerized scheduling system; enters new customer information or changes into the system
Receives customer complaints
Answers questions, and provides information about services
Resolves customer inquiries relating to transportation
Communicates resolution to customers
Clearly and accurately documents issues
Maintains a clean and well-organized work area
Represents Mobility Options in a professional manner to our service partners, and the community
Other duties as required/assigned
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or equivalent, such as GED, required
One or more years of CustomerService experience preferred
Must be able to work shifts, or flexible work schedules as needed
Ability to read, understand, interpret, and explain transit system operating rules,regulations, policies, phases and routes
Ability to communicate via telephone with clear speech and a pleasant phone manner.
Must possess excellent verbal communication skills
Ability to work as a member of a team
Must be computer literate and proficient in the use of Microsoft Office
Must be able to interact and communicate with diverse clients
Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills to handle sensitive and confidential situations
Must undergo a pre-employment drug test once offered a position
Must be willing to undergo a criminal and employment background check once offered a position
Travel requirement (as a percent):
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work shifts or flexible work schedules as needed.
85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
Work is accomplished in an office or in a cubicle space equipped with a
telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, orlooking at a computer screen.
Employee may periodically need to travel locally.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to sit for long periods;use hands and fingers to type, manipulate, handle or feel; and talk and hear. The employee is frequently required to reach with hands and arms. The employee isoccasionally required to stand, walk, balance, and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally list and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to focus; long periods are spent looking at a computer. 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
#IND123
$29k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Charles Cathey-State Farm Agent
Customer service advisor job in Chicago, IL
Benefits:
Simple IRA
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Flexible schedule
Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 2007 and is home to a team of six. We offer a Simple IRA, major medical insurance, disability insurance, PTO, sick time, and competitive bonuses throughout the year to reward great work.
We look for individuals with strong sales or customerservice experience, excellent communication skills, adaptability, integrity, and a positive attitude.
What makes our agency a great place to work is simple: we invest in our team. We provide strong training, proven systems, and a supportive culture where collaboration and professional growth thrive. With meaningful marketing support and clear processes in place, our team has the tools to succeed and build lasting careers.
We're also proud to be deeply involved in our community through partnerships with the Southeast Chicago Chamber of Commerce, Chatham Business Association, and several local initiatives including leadership roles in housing and education programs. If you're looking to grow with a team that values both people and performance, this could be a great fit for you.
ROLE DESCRIPTION:
Charles Cathey - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our CustomerService Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency.
If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career.
RESPONSIBILITIES:
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with the agent to establish and meet sales and service goals.
Maintain a strong work ethic with a total commitment to success each and every day.
Work alongside your agency's team to ensure successful, long-lasting customer relations.
QUALIFICATIONS:
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Ability to effectively relate to a customer
Property & Casualty license
Life/Health license or ability to attain
Bilingual Spanish preferred.
$29k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Chris Scavo-State Farm Agent
Customer service advisor job in Chicago, IL
Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a CustomerService Representative - State Farm Agent Team Member with Chris Scavo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$29k-38k yearly est. 5d ago
Customer Service Representative
Bradyplus, Inc.
Customer service advisor job in Glenview, IL
Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests. Answer customer calls regarding orders, inquiries, and problems/complaints. Place and process customer orders received by phone, fax, CustomerService Representative, CustomerService, Sales Representative, Manufacturing, Retail, Representative
$29k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Chris Collins-State Farm Agent
Customer service advisor job in Glenview, IL
Benefits:
License Reimbursement
Hourly Plus Commission
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Join the Chris Collins State Farm Team in Park Ridge, IL!
Since opening our doors in 2004, the Chris Collins State Farm Agency has proudly served Park Ridge and the greater Chicago area with exceptional Insurance and Financial Services. Chris, a devoted father of four and active youth basketball and flag football coach, brings the same passion and teamwork from the court and field into the office by helping customers protect what matters most.
At the Chris Collins State Farm Agency, success is built on trust, integrity, and collaboration. When you join our team, you're stepping into a culture that supports your growth, values your contributions, and encourages you to make a real impact in people's lives.
This isn't just a job- it's an opportunity to build meaningful relationships, develop your skills, and advance your career alongside a team that treats customers and colleagues like family.
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Chris Collins - State Farm Agent, you will be the frontline resource for customers seeking help with their insurance policies. Your focus will be answering questions about policies, assisting with changes, billing inquiries, and claims support. Your professionalism, patience, and clear communication ensure customers feel valued and well-informed.
This role is ideal for someone who enjoys problem-solving, helping people understand their coverage, and delivering excellent customerservice. Growth opportunities exist for motivated individuals eager to advance their career within the agency.
RESPONSIBILITIES:
Respond promptly and professionally to customer questions about policies, billing, and claims
Assist customers with policy changes, renewals, cancellations, and updates
Help resolve billing inquiries, payments, and account issues
Coordinate with agents and internal teams to address customer needs
Maintain detailed and accurate customer records and documentation
QUALIFICATIONS:
Strong communication and interpersonal skills
Detail-oriented and organized with good multitasking abilities
Customerservice experience, preferably in insurance or financial services
Ability to learn and navigate insurance software and systems
$29k-38k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Alejandro Pizarro-State Farm Agent
Customer service advisor job in Gurnee, IL
Benefits:
Competitive salary
Opportunity for advancement
Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Requirements
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Self-motivated
Bilingual - Spanish required
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
$29k-38k yearly est. 5d ago
Facility Care Operator, North Center
Cloudkitchens 3.6
Customer service advisor job in Chicago, IL
Join CloudKitchens as a Facility Care Operator! About the Role: As a Facility Care Operator (Janitorial) - you will play a pivotal role in ensuring the cleanliness, functionality, and overall satisfaction of our customers within our tech-enabled facility. .
What You'll Do:
Cleaning and Sanitation: Perform routine cleaning and sanitation tasks using advanced cleaning equipment and methods to maintain high cleanliness standards throughout the facility. This includes weekly cleaning of commercial hood filters, oil caddies/tanks, and regular cleaning of restrooms, common areas, and other designated spaces.
CustomerService: Provide friendly, professional, and responsive customerservice to facility patrons, addressing inquiries, concerns, and feedback in a timely and courteous manner.
Safety and Compliance: Adhere to all safety protocols and procedures while performing cleaning and maintenance tasks, ensuring the safety of yourself, colleagues, and facility patrons. Follow established cleaning guidelines and regulations to maintain compliance with health and safety standards.
Qualifications:
Previous experience in cleaning, sanitation, or customerservice roles, preferably in a commercial kitchen or hospitality environment.
Basic knowledge of cleaning equipment and techniques, as well as familiarity with health and safety regulations.
Demonstrated ability to work independently and maintain a high level of self-motivation.
About CloudKitchens: We're an ambitious tech startup revolutionizing food delivery - you can watch a quick video about what we do below. Join us and shape the future of food delivery!
Follow us on our Instagram to learn more about what we're doing, hear from customers & stay connected!
Apply Now
Job Type: both Part-time and FTE
Locations: Rockwell Food Center
Experience: None required
Shift Availability: We operate 7 days a week, from morning to night - share your availability, and we'll match you with the right facility/shift.
Work Location: In person
Expected Hours: from 15h/week to FTE (40h/week)
Benefits: Flexible schedule, Paid sick time, growth opportunity
Physical Setting: Quick service & fast-food restaurant
How much does a customer service advisor earn in Arlington Heights, IL?
The average customer service advisor in Arlington Heights, IL earns between $25,000 and $38,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.
Average customer service advisor salary in Arlington Heights, IL