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Customer service advisor jobs in Bayamn, PR
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Consultant - Customer Training - Wavemark
Cardinal Health
Customer service advisor job in San Juan, PR
As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products. **Job Summary:** This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies. **Responsibilities:** + Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals. + Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization. + Provide expert guidance on training best practices, change management, and implementation strategies. + Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training. + Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams). + Ensure training content meets the specific needs and supports the solution workflows within the hospital. + Oversee the training process from initial planning through department-level kickoff. + Ensure smooth handoff to Customer Success teams with clear documentation and transition plans. + Monitor training effectiveness and provide post-professional training services as needed. + Travel to customer sites (hospitals and healthcare systems). **Qualifications:** + Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development. + Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred. + 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred. + Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred. + Strong understanding of adult learning principles and instructional design. + Proficiency in virtual training tools and Learning Management Systems (LMS). + Excellent facilitation, presentation, and communication skills. + Ability to manage multiple projects and stakeholders simultaneously. + Familiarity with healthcare operations, compliance, and clinical workflows. + Strategic thinker with a consultative approach. + Strong interpersonal and relationship-building skills. + Adaptable, proactive, and solution-oriented. + Comfortable working in fast-paced, dynamic environments. + Ability to travel 75% to customer sites (hospitals and healthcare systems) + Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview. **Anticipated salary range:** $67,500 - $105,930 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************$67.5k-105.9k yearly 18d agoCustomer Service
Alivia Health
Customer service advisor job in Bayamn, PR
Job Description The Customer Service Associate is the face of Plaza Pharmacy - the person who assists the customer with their needs and provides friendly, courteous, and efficient service to our customers. The Customer Service Associate is also responsible for everything from cash register operations and customer service to assisting in the arrangement of shelves, merchandise, and general store maintenance. Responsibilities: • Engages with customers and patients by greeting them and offering help with products and services. Resolves customer issues and answers their questions to ensure a positive experience. • Provides customers with courteous, friendly, fast, and efficient service. • Provides customer service in the photo area, cashing checks, lottery handling, OTC programs management, UVA, etc. • Assists with exterior and interior maintenance ensuring a clean and orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. Required: • High School diploma. ***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***$14k-32k yearly est. 18d agoCustomer Solutions Associate
Brainhi
Customer service advisor job in Bayamn, PR
Job Description The Customer Solutions Associate plays a crucial role in ensuring customer satisfaction and fostering strong relationships with our clients at BrainHi. As a member of our dynamic team, you will be the first point of contact for customers seeking assistance with our software solutions. This role blends customer service and technical support, requiring you to engage with clients through various channels while delivering exceptional service. You'll be responsible for troubleshooting issues, managing inquiries, and providing insights to improve our platform, all while contributing to our goal of enriching customer experiences. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely manner. Diagnose and resolve technical issues related to BrainHi's software. Document customer interactions and create detailed reports on common issues and solutions. Maintain a knowledge base of frequently asked questions and solutions. Collaborate with the technical team to escalate and address complex issues. Gather feedback from customers to inform product improvements and enhancements. Provide training and onboarding support for new customers to ensure they are fully equipped to use our platform. Visit clients as needed to provide on-site support, training, or resolve issues that require in-person assistance Requirements Proven experience in customer service or support roles. Strong technical aptitude and experience with software troubleshooting. Excellent communication skills in both English and Spanish. Ability to work collaboratively in a fast-paced environment. Familiarity with CRM software and remote troubleshooting tools. Benefits 401k Rewards Program Medical Insurance Internet Allowance Competitive PTO Package Annual Performance Reviews BrainHi provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identification, transgender or bisexual status, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination of employment, layoffs, retirements, transfers, leaves of absence, compensation, and training.$14k-29k yearly est. 2d agoBilingual Customer Service Representative
Oriental
Customer service advisor job in San Juan, PR
Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon) or Oriental Center (San Juan) Puerto Rico. The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established. MAJOR DUTIES & RESPONSIBILITIES: Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures. Educate customers on digital channel solutions and self-service applications available for their accounts. Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions. Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards. Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member. Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance. Documents calls and service inquiries in existing bank systems and applications. Escalates and refers customer matters to next-level management or appropriate operational areas. Consistently provides the customer with a high level of quality service. Provides support and services to internal customers and colleagues as required. Performs other duties as assigned. EDUCATION AND EXPERIENCE: Associate or Bachelor's degree in Business Administration or related field required. One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered. Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written. Requires good telephone etiquette, listening, and communication skills. Understanding of banking or financial products and services preferred. Detail oriented and able to manage multiple priorities required. Computer proficiency is required. Knowledge of MS Office and other business applications required. Bilingual (English and Spanish required). Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required. WORK AUTHORIZATION & ELEGIBILITY: Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters$18k-25k yearly est. Auto-Apply 60d+ agoRepresentante de Servicio al Cliente
Insight Communications
Customer service advisor job in San Juan, PR
Job Description Department Operational Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Customer Service Representative Reports to German Muñoz Title Director of operations Position type: Full time Part time Contract In house Shift hours: 40 weekly Operating: Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any request or problem that requires attention, providing the corresponding guidance. Among the qualities of the representative, the main one is to help the client with patience in an empathic way, maintaining their ability to have control of the call and efficiently communicate the information. The objective is to guarantee quality service, respond effectively to customer inquiries and maintain high customer satisfaction. Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction. RESPONSIBILITIES AND COMPETENCES Manage a large number of incoming calls. Identify and evaluate the needs of customers to achieve their satisfaction. Provide accurate, valid and complete information. Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered. Maintain quality and productivity in accordance with the provisions of the Company. Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company. Correctly register the information in the contact system. Follow communication procedures, guidelines and policies. Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS Minimum of 6 months of demonstrable customer service experience or experience as a customer service representative. Great capacities to maintain telephone contact and for active listening. Customer orientation and ability to adapt / respond to different types of personalities. Knowledge and domain with computerized equipment. Excellent in keyboard handling and data entry. Trained to work under pressure and able to respond to high volume of work. Ability to work in a team. Excellent verbal and written communication skills. Good diction. Availability of schedules and rotating shifts. Possess high professionalism and ability to deal with clients and colleagues. Academic requirements Post-Secondary Studies (Associate Degree or equivalent, preferably in Business Administration) DEMANDS I work seated for approximately 7 to 8 hours to be able to successfully fulfill its essential functions. Exposed to use of computerized equipment at all times to perform its functions. Vision, speaking and listening are required to perform their functions and capable of being understood. Be available to work overtime in cases of operational need that may be required. APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************ Monday to Sunday, rotating hours. 40 hours per week$21k-31k yearly est. Auto-Apply 60d+ agoBilingual Customer Service Representative (Mortgage)
Oriental Bank
Customer service advisor job in Bayamn, PR
Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon) or Oriental Center (San Juan) Puerto Rico. The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established. Job Description MAJOR DUTIES & RESPONSIBILITIES: * Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures. * Educate customers on digital channel solutions and self-service applications available for their accounts. * Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions. * Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards. * Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member. * Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance. * Documents calls and service inquiries in existing bank systems and applications. * Escalates and refers customer matters to next-level management or appropriate operational areas. * Consistently provides the customer with a high level of quality service. * Provides support and services to internal customers and colleagues as required. * Performs other duties as assigned. EDUCATION AND EXPERIENCE: * Associate or Bachelor's degree in Business Administration or related field required. * One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered. * Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written. * Requires good telephone etiquette, listening, and communication skills. * Understanding of banking or financial products and services preferred. * Detail oriented and able to manage multiple priorities required. * Computer proficiency is required. Knowledge of MS Office and other business applications required. * Bilingual (English and Spanish required). * Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required. WORK AUTHORIZATION & ELEGIBILITY: * Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. * Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters$17k-23k yearly est. Auto-Apply 25d agoCustomer Service Liaison
California Closets-Puerto Rico
Customer service advisor job in San Juan, PR
Job DescriptionBenefits: Attendace Bonus Competitive salary Free uniforms Paid time off Training & development For more than three decades California Closets has built a reputation on delivering unparalleled service to our clients. The Customer Liaison is our client's first contact with our organization, and a critical component to our success in delivering an exceptional experience to each and every client. Job Responsibilities Manages showroom schedules for the Design Consultants and customers. Assists the General Manager and Sales Manager with administrative expectations. Receiving all incoming phone calls, and scheduling all Design Consultant appointments. Manage confirmations of all Design Consultations and Installation confirmations. Manages the supply inventory for the main office. Job Qualifications Excellent verbal and written communication skills in English and Spanish Communicates politely, clearly, and professionally with customers. Self motivated; able to work independently with minimal supervision. 1-2 years experience working as a customer service representative, preferably within a luxury brand environment. Comfortable working within a fast paced environment. Must have reliable transportation Our work week includes Saturday ****Contact us at: *************************$18k-27k yearly est. Easy Apply 6d agoPuerto Rico Store Customer Service
Melaleuca
Customer service advisor job in Guaynabo, PR
Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals” Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Melaleuca Store. Overview Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers. Responsibilities Essential Assembles and displays product specials and graphics in a pleasing professional presentation Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary Answers customer inquiries and questions with knowledgeable and professional assistance Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.). Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc. Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc. Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product Assists Coordinator with Cash Reconciliation, and balancing the tills each day. Follows proper opening and closing physical security routines. Additional Performs other duties as assigned or needed Qualifications Essential Thorough knowledge of company policies, procedures, and the company marketing plan. 10 key by touch. 40 wpm typing. Detailed work and organizational skills. Ability to analyze problems and create solutions. Ability to work independently and professionally and follow through on projects. Ability to prioritize and organize Ability to maintain confidentiality of sensitive areas. Written and verbal communication skills. Ability to work under stress. Standing, sitting, or walking for duration of shift. Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc. Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc. Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner. Visually read reports, computer screen, bottles, products, batch numbers, etc. Computerized accounts receivable experience. Good math skills (add, subtract, multiply, and divide). Strong customer relation skills for conflict situations. Ability to lift a minimum of 40 lbs. Pulling, stretching, bending, and lifting for duration of shift. Ability to perform the essential duties and responsibilities with efficiency and accuracy. Additional Ability to climb stairs. Word processing, graphics and spreadsheet skills. Ability to lift 40 lbs. Work overtime as needed Why Melaleuca Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.$17k-25k yearly est. Auto-Apply 3d agoCustomer Experience Specialist
Arival Pte Ltd.
Customer service advisor job in San Juan, PR
Arival Bank International Corp. is a US-based digital bank licensed and regulated by OCIF. After obtaining our US-based banking license at the beginning of 2021, we officially went live in June 2021 and have onboarded 650+ B2B customers from over 60+ countries. Equipped with forward-thinking compliance, Arival is on a mission to become the go-to digital bank for corporate and institutional clients all over the world. We're actively growing our international team with offices in Puerto Rico, Europe, and Singapore, with over 60+ employees, and building many departments from the ground up. JOB SUMMARY:The EVERYDAY TASKS:Interacts frequently across different teams to discuss complex topics and issues to improve the customer experience. Establishes periodic interactions with customers on the waiting list. Builds strong social connections, feedback mechanisms, and communication lines between customers & Arival. Partners with cross-functional stakeholders to understand customer-impacting initiatives. Identifies opportunities to improve efficiency of CX operations through processes and tools. Demonstrates excellent business analytics to perform root cause analysis activities. Utilizes social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries. Conducts studies and research to discover new techniques necessary for improving customer experience. Attends seminars, workshops, and conferences to improve on existing job knowledge. DESIRED QUALIFICATIONS:Bachelor's degree in business or related field is required. English language proficiency is required. At least 1-3 years of related experience in a similar role, preferably in a digital banking or fintech space. Excellent people skills, with an ability to partner with a dynamic leadership team. Possess personal qualities of integrity, credibility, and commitment to corporate mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems. Ability to work and make decisions independently as well as collaborate effectively as part of a wider team. BENEFITS - WHAT'S IN IT FOR YOU?Enjoy a highly diverse and international culture An opportunity to build the future and freedom to work wherever you want Fair pay, no matter where you live along with a competitive benefits package Computer setup of your choice Generous paid time off to relax and recharge$18k-37k yearly est. 10d agoService Advisor
F40 LLC
Customer service advisor job in San Juan, PR
Job Description The Service Advisor schedules customer service and communicates additional services needed. Responsible for managing relationships with the customer service department. Inspects and tests cars to determine needs and cost of repairs. Responsibilities Make an estimate of work and repair Continuously monitor the status of customer Perform service sales Requirements Valid driver's license Knowledge of CDK / ADP / Tekion Ability to estimate the cost and time of repairs, considering the client Oriented to customer service and teamwork. Knowledge in the work of mechanics to guide the client Scheduling of service appointments Education BA degree Experience Experience in the position or in the auto industry 2 or more years (preferable) Language Ability Bilingual: Spanish and English ***EEO$31k-40k yearly est. 24d agoBilingual Customer Service Representative
Telemedik
Customer service advisor job in Guaynabo, PR
Job Description Description: As a Customer Service Representative, you will be responsible for providing phone guidance to customers and/or insured individuals, according to their requests and needs, ensuring resolution on the first contact. You will be a key part of the service experience by offering professionalism, courtesy, and excellence. Essential Duties: Confers with enrollees by telephone to provide information about services of their respective healthcare insurance plan. Provides orientation, support and education services on non-clinical matters related to different plan coverage's and promotions. Manages incoming calls and refer calls to the appropriate resources according to the enrollee specific needs. Documents records transactions, recording details of inquiries, as well as actions taken. Refers unresolved customer grievances to his/her supervisor or to designated departments for further investigation. Provides support to other projects of Contact Center. Conducts phone interviews (outbound calls) to enrollees regarding services, satisfaction levels and follow up activities. Participates in trainings and development sessions. Ensures confidentiality and compliance with all state and federal regulations applicable to Health Call Centers; including HIPAA and internal policy for disposing of confidential information material. Notifies any expose of Protected Health Information to the supervisor immediately. Complies with medullar & functional trainings; and all procedures established by regulatory agencies, contractual requirements and any applicable certification standards (including but not limited to URAC, among others). Requirements: Minimum of one (1) year of Customer Service experience. High School Diploma completed and/or university credits (preferred). Advanced knowledge in computer applications and/or Microsoft Office. Customer service-oriented and committed. Excellent verbal and written communication skills. Fully Bilingual (Spanish and English) Fast documentation and internet navigation. Availability for rotating shifts (including weekends/holidays), Monday to Sunday 8am - 8pm. What are the benefits of being part of our team as a Service Representative in the Health field? Training in service, regulatory aspects, and health. 24/7 telemedicine service. Employee health and wellness programs Opportunity for growth and development. Contribute to the health and well-being of the population. Benefits of paid leave Job Type: Full-time Workplace: Onsite in Guaynabo, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER - (EEOC)$17k-23k yearly est. 20d agoCustomer Service Representative (Call Center)
Worldnet Telecommunications LLC
Customer service advisor job in Guaynabo, PR
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds. Maintain an average call monitoring percentage of no less than 85% (Satisfactory). Responsible to refer any situation to the right area/department using the operations systems provided. In charge to manage in excellence all the Customer calls following the VISION of the Company. Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department. Assist the Customer in billing, collections request, services orientation, order status. Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services. Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing. Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer. Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding. Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated. Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office. Assist in training and orientation of the new employees. Support and inform other area/departments regarding the services issues. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.$14k-21k yearly est. Auto-Apply 11d agoCustomer Service Representative Bilingual
3500 Square LLC
Customer service advisor job in Arecibo, PR
Job DescriptionCustomer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required Summary 3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential. Key Responsibilities Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish. Accurately document call details and process service requests in company systems. Meet productivity and quality metrics (call handling, accuracy, timeliness). Maintain confidentiality and adhere to all compliance and security standards. Work collaboratively with supervisors and team members to ensure excellent customer experience. Schedule Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time) Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time) Minimum Qualifications U.S. Citizen with ability to successfully pass a federal background check with fingerprinting. High School Diploma or equivalent required; Associate's degree preferred. Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages. Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook). Previous call center or customer service experience strongly preferred. Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications High School Diploma or GED required. Additional training or certifications in customer service, communications, or related areas is a plus. What We Offer Competitive hourly wage Paid holidays, vacation, and sick leave Health insurance and professional development reimbursement. Career growth opportunities in federal contracting services. How to Apply Make a difference by supporting veterans while building your career in a professional call center environment!$13k-21k yearly est. 16d agoCustomer Service
Alivia Health
Customer service advisor job in Bayamn, PR
Job Description The Customer Service Associate is the face of Plaza Pharmacy - the person who assists the customer with their needs and provides friendly, courteous, and efficient service to our customers. The Customer Service Associate is also responsible for everything from cash register operations and customer service to assisting in the arrangement of shelves, merchandise, and general store maintenance. Responsibilities: • Engages with customers and patients by greeting them and offering help with products and services. Resolves customer issues and answers their questions to ensure a positive experience. • Provides customers with courteous, friendly, fast, and efficient service. • Provides customer service in the photo area, cashing checks, lottery handling, OTC programs management, UVA, etc. • Assists with exterior and interior maintenance ensuring a clean and orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. Required: • High School diploma. ***Patrono con Igualdad de Oportunidades de Empleo M/H/V/I***$16k-25k yearly est. 18d agoBilingual Customer Service Representative
Oriental Bank
Customer service advisor job in San Juan, PR
Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon) or Oriental Center (San Juan) Puerto Rico. The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established. MAJOR DUTIES & RESPONSIBILITIES: * Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures. * Educate customers on digital channel solutions and self-service applications available for their accounts. * Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions. * Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards. * Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member. * Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance. * Documents calls and service inquiries in existing bank systems and applications. * Escalates and refers customer matters to next-level management or appropriate operational areas. * Consistently provides the customer with a high level of quality service. * Provides support and services to internal customers and colleagues as required. * Performs other duties as assigned. EDUCATION AND EXPERIENCE: * Associate or Bachelor's degree in Business Administration or related field required. * One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered. * Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written. * Requires good telephone etiquette, listening, and communication skills. * Understanding of banking or financial products and services preferred. * Detail oriented and able to manage multiple priorities required. * Computer proficiency is required. Knowledge of MS Office and other business applications required. * Bilingual (English and Spanish required). * Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required. WORK AUTHORIZATION & ELEGIBILITY: * Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. * Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters$17k-23k yearly est. Auto-Apply 60d+ agoCustomer Service Representative
Telemedik
Customer service advisor job in Guaynabo, PR
As a Customer Service Representative , you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence. Essential Duties: Communicates with members by phone to provide information about their respective health insurance plan services. Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions. Manages incoming calls and refers them to the appropriate resources based on the member's specific needs. Documents and records transactions, including details of inquiries and actions taken. Refers unresolved customer complaints to a supervisor or designated departments for further investigation. Supports other Contact Center projects. Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities. Participates in training and development sessions. Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information. Immediately reports any Protected Health Information (PHI) exposure to the supervisor. Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC). Requirements: Minimum of one (1) year of experience in Customer Service. Completed high school and/or university credits (preferred). Advanced knowledge of computer applications and/or Microsoft Office. Strong customer service orientation and commitment. Excellent verbal and written communication skills. Fast documentation and internet navigation skills. Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m. What are the benefits of joining our team as a Health Services Representative? Training in service, regulatory aspects, and healthcare. 24/7 Telemedicine service. Free employee health and wellness programs. Opportunities for growth and development. Contributing to the health and well-being of the population. Paid leave benefits. Position Type: Full-time or Part-time Work Location: On-site position in Guaynabo or Mayagüez, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)$13k-21k yearly est. Auto-Apply 24d agoCustomer Service Representative (Call Center)
Worldnet Telecommunications LLC
Customer service advisor job in Guaynabo, PR
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds. Maintain an average call monitoring percentage of no less than 85% (Satisfactory). Responsible to refer any situation to the right area/department using the operations systems provided. In charge to manage in excellence all the Customer calls following the VISION of the Company. Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department. Assist the Customer in billing, collections request, services orientation, order status. Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services. Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing. Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer. Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding. Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated. Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office. Assist in training and orientation of the new employees. Support and inform other area/departments regarding the services issues. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.$14k-21k yearly est. Auto-Apply 10d agoCustomer Service Representative Bilingual
3500 Square
Customer service advisor job in Arecibo, PR
Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required 3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential. Key Responsibilities Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish. Accurately document call details and process service requests in company systems. Meet productivity and quality metrics (call handling, accuracy, timeliness). Maintain confidentiality and adhere to all compliance and security standards. Work collaboratively with supervisors and team members to ensure excellent customer experience. Schedule Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time) Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time) Minimum Qualifications U.S. Citizen with ability to successfully pass a federal background check with fingerprinting. High School Diploma or equivalent required; Associate's degree preferred. Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages. Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook). Previous call center or customer service experience strongly preferred. Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications High School Diploma or GED required. Additional training or certifications in customer service, communications, or related areas is a plus. What We Offer Competitive hourly wage Paid holidays, vacation, and sick leave Health insurance and professional development reimbursement. Career growth opportunities in federal contracting services. How to Apply Make a difference by supporting veterans while building your career in a professional call center environment!$13k-21k yearly est. Auto-Apply 14d agoCall Center Associate (On Site)
Alivia Health
Customer service advisor job in Guaynabo, PR
Job Description The Call Center Specialist is an office-based position that plays a key role in patient and provider customer service. The Call Center Specialist is the first point of contact for Alivia Specialty Pharmacy customers. The Call Center Specialist ensure patient satisfaction through personal attention, and an efficient, transparent and simple process from end to end. Call Center Specialists answer and document In Bound calls. They must answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services. Call Center Specialists may be required to make outbound calls to follow up with patients and HCP offices. Responsibilities include, but are not limited to: Answering phones from customers professionally and responding to customer inquiries. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Researching required information using available resources. Handling and resolving customer complaints. Identifying, escalating priority issues and reporting to the high-level management. Completing detailed and specific call notes as necessary, updating them in CPR+. Obtaining documenting and reporting relevant data to handle complaints and inquiries. Managing administration, communicating and coordinating with internal departments. Meet management's production standards, whether quantitative or qualitative Other analogous duties may be assigned from time to time as needed by Alivia. Minimum requirements: Great communicator at all levels, including but not limited to physicians, office staff, patients and their caregivers; Able to work effectively in team matrixes with limited supervision; High School Diploma required, Pharmacy Technician Associate's Degree preferred; ***EEOC F/M/D/V***$17k-22k yearly est. 8d agoCustomer Service Representative
Telemedik
Customer service advisor job in Guaynabo, PR
Job Description: As a Customer Service Representative, you will be responsible for providing telephone guidance to clients and/or insured members, according to their requests and needs, ensuring first-contact resolution. You will play a key role in the service experience by offering professionalism, courtesy, and excellence. Essential Duties: Communicates with members by phone to provide information about their respective health insurance plan services. Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions. Manages incoming calls and refers them to the appropriate resources based on the member's specific needs. Documents and records transactions, including details of inquiries and actions taken. Refers unresolved customer complaints to a supervisor or designated departments for further investigation. Supports other Contact Center projects. Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities. Participates in training and development sessions. Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information. Immediately reports any Protected Health Information (PHI) exposure to the supervisor. Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC). Requirements: Minimum of one (1) year of experience in Customer Service. Completed high school and/or university credits (preferred). Advanced knowledge of computer applications and/or Microsoft Office. Strong customer service orientation and commitment. Excellent verbal and written communication skills. Fast documentation and internet navigation skills. Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m. What are the benefits of joining our team as a Health Services Representative? Training in service, regulatory aspects, and healthcare. 24/7 Telemedicine service. Free employee health and wellness programs. Opportunities for growth and development. Contributing to the health and well-being of the population. Paid leave benefits. Position Type: Full-time or Part-time Work Location: On-site position in Guaynabo or Mayagüez, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER (EEOC)$13k-21k yearly est. Auto-Apply 54d ago
Learn more about customer service advisor jobs
How much does a customer service advisor earn in Bayamn, PR?
The average customer service advisor in Bayamn, PR earns between $15,000 and $26,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.
Average customer service advisor salary in Bayamn, PR
$20,000
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