Customer Service Advisor Jobs in Bayamn, PR

We Offer As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers. Please consider this is a proactive application process for future vacancies we'll have available in this area. This position can be based in Panama or Dominican Republic. Key Responsibilities Customer service processes Deliver customer experience as outlined by CENCS. Read and reply to correspondence within SLAs as defined for the specific communication channel. Phone call / Chat attendance (Where applicable). Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling. Live Company values. Attend to export- or import-specific processes as assigned in the team, namely: Import-specific processes Complete import process, complying with SLAs and global process design. Execute pre-arrival and import manifest process. Facilitate completion of documentation process, closing of open export tasks. Handle dangerous goods and reefer cargo import shipments as per manuals, guidelines and policies. Work in close coordination with local country CSAs on needed follow up ensure smooth delivery of cargo to the customer as per agreed contract terms. Export-specific processes Complete exception management throughout the booking lifecycle, complying with SLAs and global process design. Handle dangerous goods and reefer cargo shipments as per manuals, guidelines and policies. Who we are looking for University graduate (Licenciatura) or bearing similar professional qualification in the same or related field. Spanish speaker. English proficiency - 80% fluency both oral and written. Ability to perform processes as per pre-identified design. Ability to work under pressure, with sense of urgency. Time Management skills Knowledge of global CS systems. Strong communication skills. Strong customer knowledge. Strong Service mindset. Go-getter, proactive. Detail oriented. Result oriented. Team player. Nice to have Experience in handling Customer Service export transactions / processes and dealing with direct customers / forwarders / brokers. Market and product knowledge. #LI-SL1 #LI-Hybrid Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Job Description Department Recursos Humanos Sales consultant Reports to German Muñoz Title Director of operations Full time Part time Contract In house Shift hours: Operating: Monday to Sunday rotating shifts Extent No extent General purpose Provide professional advice to current and potential clients, to generate effective sales and meet the sales objectives set by the company; following a process through which it prospects clients, identifies needs, designs a tailored service proposal, provides follow-up and post-sale service that guarantees customer loyalty. Make visits on behalf of the Gustazos Client to the assigned businesses. Guide customers on the services and products offered, handle objections and carry out sales efforts. Complete the surveys related to the visits made. Ensuring a satisfactory service experience for the customer. RESPONSIBILITIES AND COMPETENCES Offer advice on products and service to customers. Increase and provide follow-up to the client portfolio. Achieve effective sales. Send the visit form daily. Report any situation or anomaly that arises during the visits. Be oriented towards the fulfillment of objectives. Professional appearance and excellent diction. Follow-up and negotiation with clients. Excellence and quality in customer service. Ability to plan and organize (Efficient time management). Good verbal and written communication, interpersonal and problem solving. Possess high professionalism and ability to deal with clients. Time management, punctuality and sense of urgency. Dynamic and outgoing with excellent interpersonal skills. Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS Own vehicle in good condition Valid driver's license Cellular equipment Experience and training in sales strategies and customer service. Academic requirements University studies in Business Administration DEMANDS I work mostly on the street making visits. Sitting guiding for approximately 6 hours to be able to successfully fulfill its essential functions. Exposed to use electronic equipment at all times to perform its functions. Vision, speaking and listening are required to perform their functions and capable of being understood. APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************

Education Service Advisor Clearance Type: Have a Tier 3 background check prior to work commencement and must maintain the level of security required for the life of the task order. Summary: Promote lifelong learning opportunities through degree programs using tuition assistance (TA), testing opportunities, credentialing assistance (CA), Reserve Component-Student Loan Repayment Program (RC-SLRP) and any GI Bill Program available to Soldiers and family members. Responsible for providing support services to assist Government professionals in the delivery of adult education services at one of 14 separate USAR Education Centers across the U.S. Assist in the delivery of adult education programs such as Tuition Assistance (TA), Credentialing Assistance, Reserve Component-Student Loan Repayment Program, all GI Bill Programs, and review of Soldier's academic history. Contingent upon contract award. Job Duties: Be professional and knowledgeable of all Army Continuous Education Services Programs. Respond to inquiries within three (3) business days. Acknowledge and determine the reason for customer's visit or contact and refer to the appropriate personnel. Provide general assistance to clients enrolling in the Army approved education services portals, ArmyIgnitED 2.0. Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress. Ensure Statement of Understanding (SOU) is signed by authorized approving authority and thoroughly review enrollment procedures and withdrawal policies with each client. Ensure client completed Virtual Benefits Training and other required training prior to activating in ArmyIgnitED 2.0. Review and approve degree plan (DP) within three (3) business of notification. Provide direct assistance to clients requesting Tuition Assistance (TA). Ensure TA request meets degree requirements. Review TA request for accuracy and all required information prior to forwarding to approving authority. Contact clients via email/telephone within 24 hours of accepting case (Non-LOI or help desk cases) when additional information is required for TA request. After requesting additional information from the client to complete TA request, two (2) follow-ups attempts shall be made 24 hours apart to assist with completing packet. After two failed attempts to contact the client, the TA request will be rejected. Follow-up for all other inquiries after 48 hours of no response to first attempt to contact. Review client's previous academic history, to include but is not limited to: transcripts, certifications, and Grade Point Average (GPA), manually calculate if needed, before granting semester hour override. Apply and/or remove Stoppers to client's accounts in accordance with (IAW) Army Regulation (AR) 625-1. Initiate review, resolve or forward Help Desk cases to appropriate case manager within three (3) business days. Review all facts concerning After-the-Fact TA and Exception to Policy request, document and coordinate. Review recoupment waiver request and ensure all pertinent information is present prior to coordination. Notify COR within 24 hours of forwarding cases/issues for their review. Work closely with Unit Administrators, keeping them informed on education changes/updates. Provide guidance to Academic Institutions concerning ArmyIgnitED invoicing, grading, and student agreement procedures. Provide general information concerning Free Application for Federal Student Aid (FASFSA), scholarships and other financial opportunities. Provide information on Veteran's Education Benefits to all Soldiers separating from Army Reserve. Provide guidance to clients on the Post 9-11 Bill and Transfer of Education Benefits. Guide and assist clients with Student Loan Repayment Program (SLRP) issues. Resolve discrepancies from past fiscal years invoices by working with schools, budget analyst and V-Enabled Education Benefit System (V/EBS). Process and monitor refund/recoupment checks by recording information into V/EBS. Make budget adjustment in WEBS corresponding to the refund and forwarding check to the appropriate agent. Assist in navigating through Veteran Administration (VA), FASFSA, and other educational related websites. Assist clients in completing requirements for admission to a military school or program. Prepare and conduct Power Point Briefings for clients/units on general education information to include but not limited to: testing, ArmyIgnitED 2.0, tuition and credentialing assistance, etc. Assist/Prepare Reports/documents using Excel/Power Point/Word for ACES headquarters/units/ commanders on general education information. Ensure meticulous documentation of verbal and written communication to ArmyIgnitED record. Assist clients by providing guidance with Credentialing Assistance (CA) program applications requirements as needed. Basic Qualifications: Bachelor's degree required - from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S Department of Education An Associate's Degree from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education may be substituted for Bachelor's Degree if coupled with at least four years of relevant work experience in advising or education. At least two (2) years of relevant work experience in advising or education services. Relevant work experience may also count the time in a completed education related/advisor internship towards the two year acceptable work experience Must be able to read, write, speak, and understand the English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or e-mail) with co-workers, customers, and the general public Must be proficient knowledge and experience in Microsoft Word, PowerPoint and Excel. Work availability is between the hours of 7:00 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons. Preferred Qualifications: Experience with the USAR Education Center Support Experience with V-Enabled Education Benefit System (V/EBS). Experience with ArmyIgnitED 2.0 Experience in the planning, development, and execution, of Tuition Assistance (TA), Credentialing Assistance, Reserve Component-Student Loan Repayment Program, all GI Bill Programs, and review of Soldier's academic history Familiarity with Army Regulation 621-5, Army Continuing Education System (ACES), Army Regulation 140-111, U.S. Army Reserve Reenlistment Program, Army regulation 621-202, Army Education Incentives and Entitlements and the Department of Defense Directive (DoDD) 1322.SE, Voluntary Education Programs for Military Personnel CANDIDATE MUST BE A U.S. CITIZEN & ABLE TO PROVE U.S. CITIZENSHIP This document is not intended to cover or contain a comprehensive listing of all job-related activities, duties or responsibilities that are required of the employee. Due to the nature of the industry, job tasks may be changed as necessary to meet the needs of the customer. Hatalom Corporation is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

MONEY EXPRESS SERVICE REPRESENTATIVE BAYAMON II BRANCH Our Company At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client's expectations A Brief Overview The Service Representative provides timely and effective service to clients to satisfy their needs, orients and offers the products and services of Money Express and complies with applicable effectiveness measures and processes in all transactions. The Service Representative actively participates in the development and maintenance of the portfolio in a minimum level of delinquency. What you'll do ·Guarantees a high-level quality service to clients, satisfying their needs and expectations. ·Fills out loans applications and verifies the received information. ·Validates the identity of clients and timely notifies when exceptions and irregularities occur. ·Processes payments transactions following the applicable procedures. ·Processes loans to be disbursed based on the required documentation, also enters the transaction information in the system. ·Balances the cash register in a daily basis. ·Applies the internal control measures related to the cash quantity maintain into the register, refers to supervisor those transactions that requires authorization. ·Promotes the Money Express products and services as well as provides related orientation to clients. ·Answers and transfers incoming calls. - Performs any other related task assigned by Supervisor. -When needed: · Contact clients with delayed accounts. · Performs loan disbursement process when needed following the established procedures and policies. · Performs clerical tasks supporting the Branch operations. What You'll Need to Succeed ·A minimum of one (6) months of working experience in a sales, customer service, or collections environment. ·Twenty-four (24) credits toward an Associate or Bachelor's Degree, or Banking course. ·Basic mathematical skills. -Available to be transferred to other Branches within the geographical area. ·Computer literate in the use of MS Office (Outlook & Word). -Bilingual (English-Spanish) preferred First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our 2,000+ team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. Job Category: HORNE seeks experienced professionals to work within the Government Services practice group supporting post-disaster recovery efforts. Successful applicants should have a minimum of 2 years of experience in construction management, public administration, government services, policy, compliance, or related field. Associate will work closely with senior staff and subject matter experts to develop applicable program documents and reports and participate in client meetings. Key Functions, • Collaborate in the definition of project scopes and objectives. • Collaborate in the preparation of project plans, including workflows, detailed schedules, procedures, and any other tools necessary in the development and implementation of day-to-day project tasks. • Collaborate on the preparation of project budgets based on scopes of work and resources required. • Assist in the tracking of project schedules and costs to meet established budgets. • Assist in the management of contracts and agreements. • Prepare initial draft of program-related documentation • Perform research and analysis pertinent project/program development • Anticipate and adjust project plans for the efficient execution of project tasks. • Provide recommendations to senior staff to develop clear, straightforward plans that lead the project teams in the completion of project tasks. • Coordinate the flow of information from the subrecipient, to the team and/or to the client regarding the project. • Coordinate with support areas in the benefit of project execution. • Lead and ensure that project reporting tasks are completed and properly updated. Prepare comprehensive project status reports, as needed. • Manage and file program documentation. Maintain program documentation as per the required document management guidelines. • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. • Analyze program metrics and adjust program procedures accordingly to ensure timely completion of program tasks within the defined timeframes. Identify and evaluate potential risks to the project(s). • Provide recommendations to senior staff to measure project performance to identify areas for improvement. • Aid in the preparation and conducting program presentations and materials for the benefit of the client and the program stakeholders, this position will involve advanced use of Word and PowerPoint and will require strong written communication skills. • Spell out, implement, and enforce rules and standards of the regulatory agencies to the working team. • Interact with clients and/or program beneficiaries as necessary for project/program implementation. • Ensure that the procedures, rules, regulations, and promulgated laws governing project management are well adhered to. • Update information on the project management development, tools, regulations, and client requests. • Manage tasks to achieve the purpose of the work in a changing circumstance and fixed circumstance, and in a responsive circumstance using leadership and management expertise. • Suggest strategies of achieving the project goals to the senior manager, director, and client. • Utilize industry best practices, techniques, and standards throughout entire project execution • Assist with developing tools, procedures, and mechanisms to ensure meeting program specified goals and performance measures. • Other duties as assigned. Core Competencies • Collaboration • Excellent verbal, interpersonal, and written communication skills • Strong analytical, problem-solving, and decision-making capabilities • Team player with the ability to work in a fast-paced environment. • Proficiency in MS Office Applications such as Word, PowerPoint, Outlook and Excel, as well as Adobe Acrobat. • Previous experience in housinginfrastructure, community development, mitigation, natural disaster recovery or similar projects, preferred. • Knowledge of Federal mitigation and/or disaster recovery programs and policies (CDBG, CDBG-DR, Cross-Cutting Federal Requirements etc.) and changing requirements, preferred. • Self-starter dedicated to providing quality work in timely manner Travel required 10% to 25% Required education and experience • Bachelor's degree in in Engineering, Architecture or Construction Management. • Three (3) years of experience in design, construction or construction management • Involvement in strategic and competitive project development. • Fully Bilingual: Spanish and English, advanced proficiency level. • Basic knowledge of MS Office Applications (Word, PowerPoint, Outlook, Excel) • Excellent communication and organizational skills Preferred education and experience • License and/or certification valid in Puerto Rico, is preferred. • Knowledge in project management software tools, methodologies, and best practices, is preferred • Knowledge in Visio & Smartsheet, is preferred. HORNE Values… A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams. A work environment that promotes collaboration, consistency, and community service to empower people. An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. HORNE Offers… An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.” A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference. A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability. HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.

Job DescriptionBenefits: Attendace Bonus Competitive salary Free uniforms Paid time off Training & development For more than three decades California Closets has built a reputation on delivering unparalleled service to our clients. The Customer Liaison is our client's first contact with our organization, and a critical component to our success in delivering an exceptional experience to each and every client. Job Responsibilities Manages showroom schedules for the Design Consultants and customers. Assists the General Manager and Sales Manager with administrative expectations. Receiving all incoming phone calls, and scheduling all Design Consultant appointments. Manage confirmations of all Design Consultations and Installation confirmations. Manages the supply inventory for the main office. Job Qualifications Excellent verbal and written communication skills in English and Spanish Communicates politely, clearly, and professionally with customers. Self motivated; able to work independently with minimal supervision. 1-2 years experience working as a customer service representative, preferably within a luxury brand environment. Comfortable working within a fast paced environment. Must have reliable transportation Our work week includes Saturday ****Contact us at: *************************

**Job Objectives** Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. **Job Responsibilities/Tasks** **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). **Operations** + Provides customers with courteous, friendly, fast, and efficient service. + Recommends items for sale to customer and recommends trade-up and/or companion items. + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. + Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. + Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. + Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. + Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. + Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. + Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. + Has working knowledge of store systems and store equipment. + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Training & Personal Development** + Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. + Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home. **Job ID:** 1515823BR **Title:** Pharmacy Customer Service Assoc. Cert **Company Indicator:** Walgreens **Employment Type:** Flexible hours **Job Function:** Retail **Full Store Address:** 35 CALLE JUAN C BORBON,STE 77,GUAYNABO,PR,00969 **Full District Office Address:** 35 CALLE JUAN C BORBON,STE 77,GUAYNABO,PR,00969-05375-00013-S **External Basic Qualifications:** + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours. **Preferred Qualifications:** + Prefer six months of experience in a retail environment. + Prefer to have prior work experience with Walgreens. + Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. + Prefer good computer skills. + Prefer the knowledge of store inventory control. + Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** Various **Store:** 00013-GUAYNABO PR

ASM Global the leader in privately managed public assembly facilities, has an excellent opening for an Events Services Specialist at the Puerto Rico Convention Center.The Events Specialist plans, directs and coordinates events held at the Convention Center including but not limited to conventions, tradeshows, conferences, meetings, seminars, consumer shows, special events and banquets. Assist other team members in coordinating and covering events. Essential Duties Plan and coordinate with the client all phases of the assigned events to include set ups move ins and move outs, including serve as an onsite contact for assigned events. Coordinate facility staffing needs with the appropriate divisions Coordinate with internal departments over radio, corporate cell phones or telephone to obtain or give information and directions regarding event activities. Assure that event checklist is complete and client requirements are met such as, insurance policy, inspection document, Security Company among others. Assure issues are resolved prior to move in. Ensure building policies, rules and regulations are followed during events. Assist other team members with events All other duties and responsibilities as assigned. Qualifications Strong written and verbal communication skills both in English and Spanish. Effective time management skills and strong organizational skills. Detailed oriented Knowledge building policies, city codes and fire codes as they pertain to event management. Ability to stand and walk for extended periods of time Ability to work extended hours on evenings, weekends and holidays Ability to multi task in stressful, highly active situations Education and/or Experience Bachelor's Degree or related field. A minimum of 2 years of related work experience Computer Skills Must have strong proficiency with Microsoft Excel, Word, PowerPoint and Outlook Demonstrated ability to learn new software programs

ASM Global the leader in privately managed public assembly facilities, has an excellent opening for an Events Services Specialist at the Puerto Rico Convention Center. The Events Specialist plans, directs and coordinates events held at the Convention Center including but not limited to conventions, tradeshows, conferences, meetings, seminars, consumer shows, special events and banquets. Assist other team members in coordinating and covering events. Essential Duties + Plan and coordinate with the client all phases of the assigned events to include set ups move ins and move outs, including serve as an onsite contact for assigned events. + Coordinate facility staffing needs with the appropriate divisions + Coordinate with internal departments over radio, corporate cell phones or telephone to obtain or give information and directions regarding event activities. + Assure that event checklist is complete and client requirements are met such as, insurance policy, inspection document, Security Company among others. Assure issues are resolved prior to move in. + Ensure building policies, rules and regulations are followed during events. + Assist other team members with events + All other duties and responsibilities as assigned. Qualifications + Strong written and verbal communication skills both in English and Spanish. + Effective time management skills and strong organizational skills. + Detailed oriented + Knowledge building policies, city codes and fire codes as they pertain to event management. + Ability to stand and walk for extended periods of time + Ability to work extended hours on evenings, weekends and holidays + Ability to multi task in stressful, highly active situations Education and/or Experience + Bachelor's Degree or related field. + A minimum of 2 years of related work experience Computer Skills + Must have strong proficiency with Microsoft Excel, Word, PowerPoint and Outlook + Demonstrated ability to learn new software programs

**MONEY EXPRESS** **SERVICE REPRESENTATIVE** **BAYAMON II BRANCH** **Our Company** At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client's expectations **A Brief Overview** The Service Representative provides timely and effective service to clients to satisfy their needs, orients and offers the products and services of Money Express and complies with applicable effectiveness measures and processes in all transactions. The Service Representative actively participates in the development and maintenance of the portfolio in a minimum level of delinquency. **What you'll do** ·Guarantees a high-level quality service to clients, satisfying their needs and expectations. ·Fills out loans applications and verifies the received information. ·Validates the identity of clients and timely notifies when exceptions and irregularities occur. ·Processes payments transactions following the applicable procedures. ·Processes loans to be disbursed based on the required documentation, also enters the transaction information in the system. ·Balances the cash register in a daily basis. ·Applies the internal control measures related to the cash quantity maintain into the register, refers to supervisor those transactions that requires authorization. ·Promotes the Money Express products and services as well as provides related orientation to clients. ·Answers and transfers incoming calls. - Performs any other related task assigned by Supervisor. -When needed: · Contact clients with delayed accounts. · Performs loan disbursement process when needed following the established procedures and policies. · Performs clerical tasks supporting the Branch operations. **What You'll Need to Succeed** ·A minimum of one (6) months of working experience in a sales, customer service, or collections environment. ·Twenty-four (24) credits toward an Associate or Bachelor's Degree, or Banking course. ·Basic mathematical skills. -Available to be transferred to other Branches within the geographical area. ·Computer literate in the use of MS Office (Outlook & Word). -Bilingual (English-Spanish) preferred ***First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.***

The Call Center Specialist is an office-based position that plays a key role in patient and provider customer service. The Call Center Specialist is the first point of contact for Alivia Specialty Pharmacy customers. The Call Center Specialist ensure patient satisfaction through personal attention, and an efficient, transparent and simple process from end to end.

Requirements: Associate degree in Business Administration preferred Experience in Customer Service and sales Customer oriented person. Bilingual Excellent written and oral communication skills Ability to work under pressure, meet goals and deadlines. Availability to work Monday through Friday 8AM-5PM Employer with Equal Employment Opportunity

Customer Service Representative (Call Center) page is loaded **Customer Service Representative (Call Center)** **Customer Service Representative (Call Center)** locations San Juan, Puerto Rico time type Full time posted on Posted 16 Days Ago time left to apply End Date: December 12, 2024 (17 days left to apply) job requisition id R0006471 The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established.**MAJOR DUTIES & RESPONSIBILITIES:** * Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures. * Educate customers on digital channel solutions and self-service applications available for their accounts. * Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions. * Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards. * Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member. * Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance. * Documents calls and service inquiries in existing bank systems and applications. * Escalates and refers customer matters to next-level management or appropriate operational areas. * Consistently provides the customer with a high level of quality service. * Provides support and services to internal customers and colleagues as required. * Performs other duties as assigned. **EDUCATION AND EXPERIENCE:** * Associate or Bachelor's degree in Business Administration or related field required. * One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered. * Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written. * Requires good telephone etiquette, listening, and communication skills. * Understanding of banking or financial products and services preferred. * Detail oriented and able to manage multiple priorities required. * Computer proficiency is required. Knowledge of MS Office and other business applications required. * Bilingual (English and Spanish required). * Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required. Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans ) locations San Juan, Puerto Rico time type Full time posted on Posted 30+ Days Ago This may be the opportunity to change your life and take your career to the next level. **Oriental** is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. **Oriental** es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Description:As a Customer Service Representative, you will be responsible for providing phone guidance to customers and/or insured individuals, according to their requests and needs, ensuring resolution on the first contact. You will be a key part of the service experience by offering professionalism, courtesy, and excellence. Requirements: Minimum of one (1) year of Customer Service experience. High School Diploma completed and/or university credits (preferred). Advanced knowledge in computer applications and/or Microsoft Office. Customer service-oriented and committed. Excellent verbal and written communication skills. Fast documentation and internet navigation. Availability for rotating shifts of up to 8 hours (including weekends/holidays), Monday to Sunday from 7:00 am - 7:00 pm. What are the benefits of being part of our team as a Service Representative in the Health field? Training in service, regulatory aspects, and health. 24/7 telemedicine service. 24/7 emergency assistance service. Employee assistance program for managing personal concerns. Support for quitting tobacco use. Diabetes prevention program. Health guidance program for pregnant women. Opportunity for growth and development. Contribute to the health and well-being of the population. Job Type: Full-time or Part-time Workplace: On-site job in Guaynabo or Mayagüez, PR EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER - (EEOC)

Are you ready to provide vital assistance to our nation's first responders? Fusion CX is actively recruiting dedicated Full-Time Customer Service Associates in Boca Raton, Florida, to offer essential support to our frontline heroes, providing emergency support and playing a pivotal role in upholding public safety. Our team ensures seamless access to the highest-quality private nationwide high-speed wireless broadband network for our first responder clients. This exclusive network, tailored exclusively for public safety, is intricately designed to streamline communication and ensure reliability for those safeguarding our communities. If you have a genuine passion and unwavering commitment to supporting our frontline heroes and bringing a unique blend of experience, passion, and integrity to the team, we encourage you to apply and join us in this noble endeavor as Customer Service Associates supporting emergency service providers in Florida. Job Descriptions: Roles and responsibilities of Customer Service Associate (Emergency Services) in Boca Raton, Florida: * Demonstrate excellent interpersonal and customer service skills to ensure exceptional support for our clients. * Exhibit high reliability and consistency in adhering to work schedules. * Possess the ability to multitask effectively while handling inbound calls. * Work proficiently in a secure and paperless environment. * Uphold strict confidentiality standards when dealing with sensitive information. * Demonstrate clear and articulate verbal communication skills. * Accurately and comprehensively record relevant information. * Maintain a typing speed of at least 30 words per minute (WPM). * Utilize experience in navigating CRM and billing systems to enhance workflow efficiency. Job Requirements: Essential skills, qualities, and experience required for the Emergency Support Customer Service Associates in Florida: Required Qualifications and Experience: * Completion of high school education or equivalent * Minimum one year of experience in the call center environment and one year of experience in the customer service domain. * Proficient typing skills with a minimum speed of 30 words per minute. * Experience in utilizing CRM and billing systems. Desired Qualities and Values * Commitment to Excellence: Our team is deeply committed to providing impeccable service, ensuring every interaction is handled with care and professionalism. * Unique Blend of Skills: You bring a unique blend of experience, passion, and integrity to your role, contributing to a supportive and effective team environment. * Community Impact: Be an integral part of the community, offering crucial support to individuals and families when they need it the most. * Global Support: Provide essential assistance to families around the world, demonstrating empathy and reliability as a customer service associate supporting emergency service providers. * Humanitarian Responsibility: Embrace the responsibility to care for humanity, making a meaningful impact through your work. If any of the above resonates with you, we encourage you to apply and join our team as a Customer Service Associate in Florida. We are dedicated to excellence and compassion in emergency services. Job Type: Full-time Work Remotely: No Ability to Commute/Relocate: Boca Raton, FL: Reliably commute or planning to relocate before starting work (Preferred) Work Setting: * Call center * Office Weekly day range: Monday to Friday Shift: * Day shift * Evening shift * Morning shift (We currently have shift options available - Mon-Fri 10 AM - 7 PM & Mon-Fri 11 AM - 8 PM) Benefits * Weekly Pay with Direct Deposit available * 401(k) * Dental Insurance * Health insurance * Flexible schedule * Paid time off * Vision insurance Why Join Fusion CX: Fusion CX is committed to excellence and making a positive impact. As a Customer Service Associate in Boca Raton, Florida, you will be vital in supporting our first responder network, ensuring they have the necessary resources to fulfill their critical duties. Join us and be part of a team that values integrity, passion, and making a difference in the world.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Customer Service Representative Onsite Guaynabo, PR $11/HR Great Benefits & Incentives PAID TRAINING! Summary: As a Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role you will not only be there to help customers with their account issues via telephone but also provide them with exceptional customer service. What you will be doing: Respond to all payment service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences. What you get: Full Time Employment Hourly rate of $11 Shift differential of $1.10 per hour if working hours between 6PM- 6AM AND/OR $1.00 per hour if working weekends Paid Training Overtime Available Incentive Plan Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics after training Career Growth Opportunities Full Benefit Options Great Work Environment People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training Requirements Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Must be able to speak English. Must be able to successfully pass a criminal background, credit check and security fingerprint. Must reside in Puerto Rico. Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $11.00 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our 2,000+ team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. Under the direction of the Team Lead, Associates are responsible for supporting the coordination and implementation activities throughout the project's lifecycle. Associates are responsible for supporting the development of all the applicable program documents and reports, review of deliverables, and participating in client meetings. Associates work closely with Project stakeholders, vendor, and/or subrecipients and provide support in reporting oversight needed to internal and external clients. Essential functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Develop and review Program's documents including Program Guidelines, Notice of Funding Availability (NOFA), Request for Proposals (RFP) packages, Scopes of Work (SOW), Standard Operating Procedures (SOP), Planning Frameworks, Subrecipient Agreements (SRA) exhibits, workflows, agreements, notifications, guides, presentations, and other document templates. Support the review of invoices and progress reports. Support the review of program documents produced throughout implementation. Identify and communicate project risks and opportunities. Support production of all required project reports. Participate in regular status and progress report meetings with the client. Support the organization of monthly reports supporting documents. Provide the client with engagement and outreach materials and talking points. Support and develop presentation content regarding the Programs. Support response to Monitoring and Audits process for federal and local regulatory bodies. Develop, organize, and maintain detailed Program's document files on different digital platforms. Participate in program design work sessions. Draft and keep records of every document sent to and received from the federal entities and other stakeholders. Assist in the preparation of regularly scheduled reports. Conduct data entry, maintain digital and manual filing systems. Conduct program activities within scope and meeting deadlines. Work environment Office environment / HORNE Offices Physical demands Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Travel required 5% to 10% Required education and experience Bachelor's degree or master's degree in planning, architecture, public administration, or related field required. One (1) year of relevant experience or education in one (1) or more of the following: Policy assessment and research; Policy and regulations development (such as bills, regulations, ordinances, or others); or Policy development and/or assessment in the areas of disaster recovery, risk mitigation, resilience or related fields. Fully Bilingual (English & Spanish). Basic knowledge of MS Office Applications (Word, PowerPoint, Outlook, Excel). Preferred education and experience Juris Doctor, preferred. Experience working with, or in, the governmental sector. Licensed Professional Planner (PPL), American Institute of Certified Planners (AICP) Certification, and/or Licensed Attorney (Esq). HORNE Values… A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams. A work environment that promotes collaboration, consistency, and community service to empower people. An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. HORNE Offers… An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.” A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference. A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability. We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE! HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.

+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). **Operations** + Provides customers with courteous, friendly, fast, and efficient service. + Recommends items for sale to customer and recommends trade-up and/or companion items. + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. + Implements Company asset protection procedures to identify and minimize profit loss. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. + Has working knowledge of store systems and store equipment. + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Training & Personal Development** + Attends training and completes PPLs requested by Manager or assigned by corporate. **Job ID:** 1524110BR **Title:** Customer Service Associate - Temporary **Company Indicator:** Walgreens **Employment Type:** Part-time **Job Function:** Retail **Full Store Address:** 350 CARR 830,BAYAMON,PR,00957 **Full District Office Address:** 350 CARR 830,BAYAMON,PR,00957-06836-00289-S **External Basic Qualifications:** + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours. **Preferred Qualifications:** + Prefer six months of experience in a retail environment. + Prefer to have prior work experience with Walgreens. The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** Various **Store:** 00289-BAYAMON PR

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Customer Service Representative Onsite Guaynabo, PR $11/HR Great Benefits & Incentives PAID TRAINING! Summary: As a Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role you will not only be there to help customers with their account issues via telephone but also provide them with exceptional customer service. What you will be doing: Respond to all payment service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via web-based applications. Submit research requests in a concise yet accurate manner. Maintain a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Provide support to other positions/operations in cases during heavy workloads or absences. What you get: Full Time Employment Hourly rate of $11 Shift differential of $1.10 per hour if working hours between 6PM- 6AM AND/OR $1.00 per hour if working weekends Paid Training Overtime Available Incentive Plan Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics after training Career Growth Opportunities Full Benefit Options Great Work Environment People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience. Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem solving for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three to five weeks of paid training Requirements Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Must be able to speak English. Must be able to successfully pass a criminal background, credit check and security fingerprint. Must reside in Puerto Rico. Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $11.00 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.