Customer service advisor jobs in Billings, MT - 87 jobs
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Member Service Representative Rover
Company36
Customer service advisor job in Billings, MT
Valley Credit Union is growing! If you are looking for a fun work environment with great company benefits, Valley is the place for you. Valley Credit Union maintains a strong culture built around our Vision and Mission. We expect all employees to live by and hold others accountable to our Cultural Beliefs.
VISION STATEMENTBuilding relationships with people in our communities.
MISSION STATEMENTUniting to achieve your dreams.
Position SummaryThe Member Service Representative I provides the highest quality of service to our members, along with building relationships with members and determining member's financial needs. This position is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The Member Service Representative I maintains current knowledge of products, services, and current promotions and is responsible for the sales and servicing of all bank products and services. This position works with the team to achieve personal goals in the areas of deposit growth, business relationship growth, and consumer relationship growth. The Member Service Representative I is also responsible for providing operational support and exceptional customerservice while maintaining essential controls and safeguards. This position answers questions to resolve issues and offers solutions, products and services to improve member's financial lives.
Requirements
ESSENTIAL DUTIES
Promote the improvement of Valley through quality member service, promotion of products, professionalism in conduct and work ethic.
Maintain a thorough knowledge on all related policies and procedures, rules and regulations, and security procedures for the teller area, including robbery procedures.
Develop and maintain an in-depth knowledge of Valley's products and services to determine member's financial needs and suggest the appropriate solutions. Understand each departments' function in order to answer member questions and determine solutions.
Generate profitable new business for the Credit Union by developing deposit and borrowing relationships. Identify new account cross sell opportunities.
Respond to member questions, obtain member information through asking probing questions, listening and determine the appropriate product or services to cross sell.
Resolve member issues or complaints to the member's satisfaction. Research required information using all available resources needed and make the determination as to when it is necessary to involve other resources.
Receive checks and cash for deposit to accounts. Cash checks within check cashing limits and process withdrawals. Receive mortgage, consumer loan, and other payments.
Strictly follow cash drawer and check cashing limit procedures. Regularly balance cash drawer during the day. Research and resolve discrepancies. Report any discrepancies to the supervisor, as necessary.
Learn and effectively handle the vault and ATM responsibilities. Order daily supply of cash and count incoming cash.
Assist members with opening accounts, answer questions about products and services and resolve member problems; refer problems that are beyond their authority to a more senior representative.
Input and load loan applications into the system and ensure all loans booked are complete and accurate according to policy.
Assist with the security report. Assist with weekly and monthly internal branch audits.
Assist in balancing procedures and recovering offages.
Assist with night drop and mail transaction following dual control procedures.
Assist with balancing checkbooks, opening accounts, and issuing ATM/debit cards, if assigned.
Answer basic lending questions.
Train new tellers on computer system, procedures and department operations. Approve checks for tellers with lower limits.
Perform any additional duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIESAbility to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Knowledge of word processing, spreadsheet, email software and use of the Internet. Must be proficient in Microsoft Office programs including Word and Excel.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to demonstrate high levels of accuracy and attention to detail.
Good listening skills and problem-solving skills required. Ability to research member's accounts, ask probing questions, analyze and suggest products to meet needs and ask for the business.
Ability to read and carry out various written instructions and follow oral instructions. Speak clearly and deliver information in a logical and understandable sequence.
Ability to deal calmly and professionally with diverse personalities and cultures at various levels within and outside of the organization.
Ability to communicate with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving and obtaining information, as well as advising or referring.
Ability to establish priorities, set goals and meet deadlines in an accurate and efficient manner. Ability to effectively handle multiple, simultaneous, and changing priorities.
Ability to exercise courtesy, tact, and diplomacy. Ability to demonstrate highest levels of customerservice and discretion when dealing with the public.
$24k-31k yearly est. 6d ago
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Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service advisor job in Billings, MT
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$30k-34k yearly est. 8d ago
Customer Sales & Service Representative
DTS Fluid Power 3.6
Customer service advisor job in Billings, MT
Applied Industrial Technologies is hiring a full-time Customer Sales & Service Representative at our Billings, MTservice center. In this role, you'll provide professional and timely support to our sales team and customers.
As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill - and that's where you come in.
Why join AIT?
In addition to competitive hourly pay, bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A lasting career - career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work/life balance
Team oriented company culture
What you'll do:
In our fast-paced team environment, you will partner with our customers and outside sales team to find products and services, solve customer needs, and build ongoing positive business relationships.
Solve customer inquiries, prepare quotes, process/expedite orders & returns
Source parts from suppliers nationwide
Assist in generating sales by upselling, adding on, & educating customers
Assemble hoses for walk-in customers
Help in the stockroom & deliver orders to customers as needed
Qualifications & Skills:
1+ year customerservice, inside sales, mechanical or maintenance experience required. Hydraulic experience preferred
High school diploma, GED or equivalent required
Must be able to lift up to 50 lbs.
Proficient in Microsoft Office & data entry software
Attention to detail, time management, organization, & communication
Valid driver's license & clean driving record (MVR)
Come for the job. Stay for the career. Apply for immediate consideration!
#LI-AV1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$41k-52k yearly est. Auto-Apply 60d+ ago
AUTOMOTIVE CUSTOMER SERVICE SPECIALIST/SERVICE ADVISOR IN BILLINGS MT; COMPETITIVE WAGE; DEALER HAS
Bob Smith Motors
Customer service advisor job in Billings, MT
Job Description
We are seeking an enthusiastic individual that excels in customerservice. Job duties would include:
Greeting clients at the service department write up area.
Checking in clients at the service department write up area
Answering phones in the service department at peak call times
Portering cars around the service department
Additional duties could include:
Writing customer repair orders
Performing service and parts follow up calls
Scheduling service department appointments
Our dealership is open Monday through Saturday. Wages and schedule are flexible. We are primarily seeking to fill a part time position; however, full time could be discussed based on applicants desire and ability.
$27k-35k yearly est. 11d ago
Service (Maintenance) Specialist
“Centerspace
Customer service advisor job in Billings, MT
Castlerock - Billings, MT Work Schedule: Monday - Friday | 8:00AM - 5:00PM
On call pay and Quarterly Renewal Bonuses
Competitive PTO
Generous time off - 10 paid holidays, plus diversity day and your birthday
Paid Caregiver and Paid Parental Leave
20% Rent, Parking, and Storage Discount for Centerspace rents
32 Paid Hours of Volunteer Time Off
Medical/Dental/Vision Benefits - 1st of Month Following Start Date
Centerspace Stock Purchase Plan
401(k) match up to 5% per paycheck
Tuition Reimbursement & Scholarship Program
Centerspace was founded in Minot, North Dakota, in 1970. You can find our corporate support offices located in Minneapolis, Minnesota and in Minot North Dakota, along with onsite operations in eight states. From Denver, CO to Minneapolis, MN, our company continues to grow throughout the Midwest, proudly providing apartment homes to thousands of residents, extending our vision to be the premier provider of apartment homes in vibrant communities by focusing on integrity and serving others. Centerspace is built around our employees. Our Mission and Vision unites our employees as one team.
Position Summary
Responsible for repairs of mechanical or aesthetic issues; general building preventative maintenance; maintaining the environmental conditions of spaces; maintaining accurate levels of inventory related to the building's mechanical systems; know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual.
Expectations
Expected to follow instructions, understand established procedures and comply with deadlines. Generally given guidance, but expected to be self-directed once trained. May need assistance in prioritizing duties, and setting deadlines.
Essential Duties & Responsibilities include the following. Other duties may be assigned.
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintenance:
Complete minor and major repairs of mechanical or aesthetic issues to ensure the property is optimally functional, presentable, and safe.
Perform minor and major HVAC maintenance, such as replacing motors and bearings.
Change light bulbs, service flush valves, clean mechanical rooms, and plunge toilets.
Paint and/or wallpaper assigned areas and perform minor repairs to applicable areas.
Perform minor carpet repairs.
Demonstrate proficiency and respond appropriately to the building automation and security (including card access if applicable), fire, life, and safety systems.
Select and monitor service providers to ensure services delivered are the most effective and efficient for the property.
Perform general building preventative maintenance to ensure equipment is safe and effective for use, and down time with equipment meets or exceeds established specifications.
Service and monitor the HVAC equipment.
Maintain the environmental conditions of spaces to ensure the tenant and common space environments are acceptable for optimum use.
Perform preventative maintenance on:
HVAC
Electrical
Plumbing
Lighting
Doors, locks, and hardware
Wall treatments
Provide assistance to the Community Leader to ensure that tenant improvements are accurate and address concerns with appropriate contact, such as construction or tenant.
Monitor and maintain tools.
Perform assigned duties as prescribed in safety manuals.
Respond to test situations accurately.
Maintain sufficient technical and industry contacts and knowledge.
Participate in after hours on-call programs.
Assist outside contractors with major inspections.
Serve as a key contact between community leaders, operations managers, general managers, and tenants.
Apply current knowledge or devise creative solutions to proactively resolve issues.
Utilize any tools and/or processes implemented by the organization to assure adherence to quality standards.
Participate in capital improvements.
Administrative:
Maintain operating logs and record temperatures, pressures, and chemical level of heavy equipment such as chillers and boilers.
Complete reports and perform various administrative duties to positively support completion of activities and projects.
Maintain accurate levels of inventory related to the building's mechanical systems to ensure optimum levels of inventory are on hand and readily accessible when needed.
Purchase parts and supplies from vendors; review pricing for competitive rates for parts, services, and supplies.
Stock items when received.
Cleaning:
Clean up vacant areas.
Remove debris from the building and grounds.
Provide backup for Community Porter.
Emergency Situations:
Know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual and the safety manual to ensure that actions promote the safety and security of the employees, occupants, and structures, and correct actions are demonstrated in test situations and actual emergencies.
Promptly respond to all emergency situations, fire alarms, and natural catastrophes.
Study and know the site-specific emergency manual(s).
Assist tenant and emergency personnel in swift and careful evacuations when appropriate.
Other:
Communicates regularly with management, vendors, equipment repair, maintenance, and tenants for day-to-day operational issues.
Participate in continuous improvement/quality initiatives and identify improvements to, and/or develop new, products, services, or processes to result in the discovery of more efficient and effective methods and/or new offerings.
May assist with groundskeeping duties such as mowing, weed control, tree/shrub trimming, depending on the property and need.
May be responsible for snow removal such as shoveling snow and de-icing walkways, etc, depending on the property and need.
Assist and/or back up coworkers.
Equipment Issued
If expected to carry a mobile phone, eligible for a monthly reimbursement or Centerspace issued phone, according to company policy. May have access to a shared company vehicle. Eligible for mileage reimbursement, according to company policy, when no Centerspace owned vehicle is available.
Education & Experience
Required: 2+ years of previous maintenance experience.
Preferred: Trade school education.
Certifications and/or Licenses: Have or willing to attain EPA, CPO.
Knowledge, Skills, & Abilities
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, MSDS sheets, and procedural manuals. Ability to communicate effectively with supervisor, tenants and vendors.
Mathematical Skills - Ability to add, subtract, multiply and divide. Calculate figures and amounts such as proportions, percentages, area, ratios, circumference, and volume.
Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills - To perform this job successfully, an individual must be able to efficiently use and navigate on the internet and use web based timekeeping software. Experience with work order systems beneficial.
Physical Requirements
While performing the duties of this job, the employee is required:
Constantly (66-100% of the time) - to be on feet, stand, walk; bend, stoop, squat, kneel; use hands and fingers to grasp, grip, turn and feel; reach above shoulders, push, pull, lift and carry; operate equipment and tools; climb stairs and ladders; balance; and talk and hear or effectively and safely communicate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Lift or move up to 25 pounds.
Frequently (33-66% of the time) - lift and/or move up to 75 pounds, write reports and drive vehicles.
Occasionally (1-33% of the time) - sit; lift and/or move more than 75 pounds, although usually with the assistance of another employee and/or equipment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Additional details regarding competencies and other duties are available upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.
“Centerspace is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Centerspace is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Centerspace are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Centerspace will not tolerate discrimination or harassment based on char
acteristics. Centerspace encourages applicants of all ages.”
$28k-38k yearly est. 60d+ ago
Customer Service Representative
Weeds Inc. 3.9
Customer service advisor job in Billings, MT
Full-Time| $18/hr + Commission Monday-Friday Some Saturdays
Weed Man Billings is a locally owned company serving our community with pride. We're looking for a friendly, motivated CustomerService Representative to join our fast-paced, positive team.
What You'll Do:
Answer phones, emails, texts, and walk-in inquiries
Assist customers with lawn care, mosquito control services, and snow removal
Provide accurate quotes and maintain customer accounts
Deliver exceptional service with a positive, team-first attitude
What We're Looking For:
6+ months of customerservice experience
Strong communication and multitasking skills
Basic Microsoft Office knowledge
Sales experience is a plus (not required)
Positive attitude and willingness to learn
Pay & Perks:
$18/hour + commission & bonuses
Medical insurance (employer contribution)
Dental & vision insurance (100% employer paid)
SIMPLE IRA with company match
Paid time off & major holidays
Free lawn care & mosquito services
Join a local company that values great service, teamwork, and growth. Apply today!
$18 hourly Auto-Apply 12d ago
Customer Service Representative
DXP Enterprises 4.4
Customer service advisor job in Billings, MT
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customerservice through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! *************************************
Summary:
Worker from an agency - Temporary.
Responsibilities of the CustomerService Representative include, but are not limited to:
* Responding to customer inquiries regarding company products and services
* Processing customer phone orders
* Checking availability of stock and shipping dates
* Quoting prices, filling orders to customer specifications and processing sales data via computer
* Assisting the outside sales team by preparing price quotes and sourcing products
Qualifications of the CustomerService Representative include, but are not limited to:
* Excellent communication skills
* Should be enthusiastic and able to work independently
* Must have experience performing a majority of the functions
* Prior inside sales/customerservice experience
* Data entry skills, organization, multi-tasking and customer focus is required
* Regular in-person attendance required
* Must be a fast learner
* Must have great customerservice skills
* A valid driver's license with a clean driving record is required
Additional Information:
* Physical Demand: N/A
* Working Conditions: Office - Front Counter Sales
* Training/Certifications: NA
* Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am-5:00pm
* Travel: NA
* Education: High School Diploma
Location: USA:MT:Billings
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V
$29k-35k yearly est. Auto-Apply 4d ago
Customer Service Rep
Carsonvalleyhealth
Customer service advisor job in Billings, MT
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$27k-35k yearly est. 3d ago
Customer Service Rep
TCH Group, LLC 2.9
Customer service advisor job in Billings, MT
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$28k-35k yearly est. 3d ago
Customer Service Rep(07015) - 2750 Old Hardin Rd
Domino's Franchise
Customer service advisor job in Billings, MT
Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties.
Must be 16 yrs of age
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Be no less than Sixteen (16) years of age.
Ability to pass applicable Company background checks.
Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
Superb ability to multi-task
Ability to function in a dynamic, fasted paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Additional Information
Looking for energetic happy customerservice oriented team members.
$27k-35k yearly est. 14d ago
Customer Service Representative - Billings, MT
Kedia Corporation
Customer service advisor job in Billings, MT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Karen Smith-State Farm Agent
Customer service advisor job in Billings, MT
Job DescriptionBenefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
ROLE DESCRIPTION: As a CustomerService Representative - State Farm Agent Team Member with Karen Smith - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$27k-35k yearly est. 8d ago
Treatment Service Specialist - School-Based Services (Billings, MT)
Aware 4.3
Customer service advisor job in Billings, MT
Requirements
Talents, skills, and abilities:
A BS/BA Degree in a Human Services Related Field is preferred; an equivalency can be used based on documented work history, education, and volunteer experience.
Requires computer literacy skills, including the ability to navigate, record, and overall basic computer skills needed for performance-based software as well as an electronic medical records system.
The Specialist must have the interpersonal oral and written communications skills to work as a team member, to make observations and to report them accurately, to learn resident care methods, and to follow oral and written instructions.
High School Diploma or HSE is required, along with past employment experience.
Must have, or be willing to obtain, a valid Montana Driver's License and have an acceptable driving record.
Must have an acceptable criminal and protective services background check.
Benefits:
AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.
AWARE's benefits include:
Annual raises
Tuition Advancement
Health Insurance
Dental/Vision Insurance
401(k) with company match
Life Insurance
Wellness programs
Generous paid time off
We are proud to be an equal opportunity employer.
$62k-75k yearly est. 13d ago
Self-Pay Collections and Customer Service (Full-time)
Billings Clinic 4.5
Customer service advisor job in Billings, MT
You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.
And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
Self-Pay Collections and CustomerService (Full-time)
PATIENT FINANCIAL SERVICES - 120.8855 (ROCKY MOUNTAIN PROFESSIONAL BUILDING)
req11061
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: 15.00
The Self-Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customerservice within the Patient Financial Services Call Center. The Self-Pay Collections Call Center Specialist will respond to a variety of questions from patients for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible, providing education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of Billings Clinic as it relates to the self-pay billing and collection processes. The Self-Pay Collections Call Center Specialist is responsible for appropriate initial call outs and follow up calls until account balance is resolved. The Self-Pay Collections Call Center Specialist is responsible for supporting consumer requests, including processing one-time and reoccurring payments. They work to identify additional contact information. A majority of their time will be spent on the auto-dialer handling calls and account management.
Essential Job Functions
* Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. Provides lasting impression of Billings Clinic Patient Financial Services Department to patients and family members. Focus on patient service is first and foremost. Empowered to initiate service recovery as appropriate.
* Answers multi-line phone system and responds to a variety of questions from patients, reconciliation of account balances and complaints regarding services received, provides assistance in resolving concerns as quickly and efficiently as possible, provides education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of our facility as it relates to the patient self-pay balance and payment arrangements. Responsible for callbacks to patient/guarantor within one business day with resolution and/or status.
* Verifies and/or obtains all payments on self-pay balances following Billings Clinic Policies and Procedures.
* Interviews patients or family members regarding finances on past due accounts. Locates and telephones patients or guarantors and works with patients or guarantor to establish mutually payment arrangements. Inputs all collection activity to meet state and federal guidelines in patient notes on computer system.
* Responsible to ensure that all regulatory collection practices including FDCPA (Federal Debt Collection Practices Act) regulations as well as TCPA (Telephone Collections Practice Act) are followed and maintained within the Billings Clinic collection practices.
* Work in conjunction with insurance call center to ensure that claims have appropriate information on them for submission to insurance companies or agencies by reviewing errors and other prebilling insurance reports/worklists.
* Utilizes performance improvement principles to assess and improve quality.
* Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
* Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
* Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications
Education
* High School or GED
Experience
* One year of previous office experience
* Previous collection experience beneficial
* Patient accounts or insurance billing experience beneficial
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ******************************
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
$30k-33k yearly est. 13d ago
AUTOMOTIVE CUSTOMER SERVICE SPECIALIST/SERVICE ADVISOR IN BILLINGS MT; COMPETITIVE WAGE; DEALER HAS GREAT REPUTATION
Bob Smith Motors
Customer service advisor job in Billings, MT
We are seeking an enthusiastic individual that excels in customerservice. Job duties would include:
Greeting clients at the service department write up area.
Checking in clients at the service department write up area
Answering phones in the service department at peak call times
Portering cars around the service department
Additional duties could include:
Writing customer repair orders
Performing service and parts follow up calls
Scheduling service department appointments
Our dealership is open Monday through Saturday. Wages and schedule are flexible. We are primarily seeking to fill a part time position; however, full time could be discussed based on applicants desire and ability.
$27k-35k yearly est. Auto-Apply 60d+ ago
Service (Maintenance) Specialist
Centerspace
Customer service advisor job in Billings, MT
Castlerock - Billings, MT Work Schedule: Monday - Friday | 8:00AM - 5:00PM * On call pay and Quarterly Renewal Bonuses * Competitive PTO * Generous time off - 10 paid holidays, plus diversity day and your birthday * Paid Caregiver and Paid Parental Leave
* 20% Rent, Parking, and Storage Discount for Centerspace rents
* 32 Paid Hours of Volunteer Time Off
* Medical/Dental/Vision Benefits - 1st of Month Following Start Date
* Centerspace Stock Purchase Plan
* 401(k) match up to 5% per paycheck
* Tuition Reimbursement & Scholarship Program
Centerspace was founded in Minot, North Dakota, in 1970. You can find our corporate support offices located in Minneapolis, Minnesota and in Minot North Dakota, along with onsite operations in eight states. From Denver, CO to Minneapolis, MN, our company continues to grow throughout the Midwest, proudly providing apartment homes to thousands of residents, extending our vision to be the premier provider of apartment homes in vibrant communities by focusing on integrity and serving others. Centerspace is built around our employees. Our Mission and Vision unites our employees as one team.
Position Summary
Responsible for repairs of mechanical or aesthetic issues; general building preventative maintenance; maintaining the environmental conditions of spaces; maintaining accurate levels of inventory related to the building's mechanical systems; know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual.
Expectations
Expected to follow instructions, understand established procedures and comply with deadlines. Generally given guidance, but expected to be self-directed once trained. May need assistance in prioritizing duties, and setting deadlines.
Essential Duties & Responsibilities include the following. Other duties may be assigned.
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintenance:
* Complete minor and major repairs of mechanical or aesthetic issues to ensure the property is optimally functional, presentable, and safe.
* Perform minor and major HVAC maintenance, such as replacing motors and bearings.
* Change light bulbs, service flush valves, clean mechanical rooms, and plunge toilets.
* Paint and/or wallpaper assigned areas and perform minor repairs to applicable areas.
* Perform minor carpet repairs.
* Demonstrate proficiency and respond appropriately to the building automation and security (including card access if applicable), fire, life, and safety systems.
* Select and monitor service providers to ensure services delivered are the most effective and efficient for the property.
* Perform general building preventative maintenance to ensure equipment is safe and effective for use, and down time with equipment meets or exceeds established specifications.
* Service and monitor the HVAC equipment.
* Maintain the environmental conditions of spaces to ensure the tenant and common space environments are acceptable for optimum use.
* Perform preventative maintenance on:
* HVAC
* Electrical
* Plumbing
* Lighting
* Doors, locks, and hardware
* Wall treatments
* Provide assistance to the Community Leader to ensure that tenant improvements are accurate and address concerns with appropriate contact, such as construction or tenant.
* Monitor and maintain tools.
* Perform assigned duties as prescribed in safety manuals.
* Respond to test situations accurately.
* Maintain sufficient technical and industry contacts and knowledge.
* Participate in after hours on-call programs.
* Assist outside contractors with major inspections.
* Serve as a key contact between community leaders, operations managers, general managers, and tenants.
* Apply current knowledge or devise creative solutions to proactively resolve issues.
* Utilize any tools and/or processes implemented by the organization to assure adherence to quality standards.
* Participate in capital improvements.
Administrative:
* Maintain operating logs and record temperatures, pressures, and chemical level of heavy equipment such as chillers and boilers.
* Complete reports and perform various administrative duties to positively support completion of activities and projects.
* Maintain accurate levels of inventory related to the building's mechanical systems to ensure optimum levels of inventory are on hand and readily accessible when needed.
* Purchase parts and supplies from vendors; review pricing for competitive rates for parts, services, and supplies.
* Stock items when received.
Cleaning:
* Clean up vacant areas.
* Remove debris from the building and grounds.
* Provide backup for Community Porter.
Emergency Situations:
* Know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual and the safety manual to ensure that actions promote the safety and security of the employees, occupants, and structures, and correct actions are demonstrated in test situations and actual emergencies.
* Promptly respond to all emergency situations, fire alarms, and natural catastrophes.
* Study and know the site-specific emergency manual(s).
* Assist tenant and emergency personnel in swift and careful evacuations when appropriate.
Other:
* Communicates regularly with management, vendors, equipment repair, maintenance, and tenants for day-to-day operational issues.
* Participate in continuous improvement/quality initiatives and identify improvements to, and/or develop new, products, services, or processes to result in the discovery of more efficient and effective methods and/or new offerings.
* May assist with groundskeeping duties such as mowing, weed control, tree/shrub trimming, depending on the property and need.
* May be responsible for snow removal such as shoveling snow and de-icing walkways, etc, depending on the property and need.
* Assist and/or back up coworkers.
Equipment Issued
If expected to carry a mobile phone, eligible for a monthly reimbursement or Centerspace issued phone, according to company policy. May have access to a shared company vehicle. Eligible for mileage reimbursement, according to company policy, when no Centerspace owned vehicle is available.
Education & Experience
* Required: 2+ years of previous maintenance experience.
* Preferred: Trade school education.
* Certifications and/or Licenses: Have or willing to attain EPA, CPO.
Knowledge, Skills, & Abilities
* Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, MSDS sheets, and procedural manuals. Ability to communicate effectively with supervisor, tenants and vendors.
* Mathematical Skills - Ability to add, subtract, multiply and divide. Calculate figures and amounts such as proportions, percentages, area, ratios, circumference, and volume.
* Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
* Computer Skills - To perform this job successfully, an individual must be able to efficiently use and navigate on the internet and use web based timekeeping software. Experience with work order systems beneficial.
Physical Requirements
While performing the duties of this job, the employee is required:
* Constantly (66-100% of the time) - to be on feet, stand, walk; bend, stoop, squat, kneel; use hands and fingers to grasp, grip, turn and feel; reach above shoulders, push, pull, lift and carry; operate equipment and tools; climb stairs and ladders; balance; and talk and hear or effectively and safely communicate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Lift or move up to 25 pounds.
* Frequently (33-66% of the time) - lift and/or move up to 75 pounds, write reports and drive vehicles.
* Occasionally (1-33% of the time) - sit; lift and/or move more than 75 pounds, although usually with the assistance of another employee and/or equipment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Additional details regarding competencies and other duties are available upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.
"Centerspace is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Centerspace is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Centerspace are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Centerspace will not tolerate discrimination or harassment based on characteristics. Centerspace encourages applicants of all ages."
$28k-38k yearly est. 60d+ ago
Customer Service Representative
Weed Man Billings, Mt 3.9
Customer service advisor job in Billings, MT
Job Description
CustomerService Representative Full-Time| $18/hr + Commission Monday-Friday Some Saturdays
Weed Man Billings is a locally owned company serving our community with pride. We're looking for a friendly, motivated CustomerService Representative to join our fast-paced, positive team.
What You'll Do:
Answer phones, emails, texts, and walk-in inquiries
Assist customers with lawn care, mosquito control services, and snow removal
Provide accurate quotes and maintain customer accounts
Deliver exceptional service with a positive, team-first attitude
What We're Looking For:
6+ months of customerservice experience
Strong communication and multitasking skills
Basic Microsoft Office knowledge
Sales experience is a plus (not required)
Positive attitude and willingness to learn
Pay & Perks:
$18/hour + commission & bonuses
Medical insurance (employer contribution)
Dental & vision insurance (100% employer paid)
SIMPLE IRA with company match
Paid time off & major holidays
Free lawn care & mosquito services
Join a local company that values great service, teamwork, and growth. Apply today!
$18 hourly 12d ago
Customer Service Representative - Billings, MT
Kedia Corporation
Customer service advisor job in Billings, MT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 6h ago
Treatment Service Specialist - School-Based Services (Billings, MT)
Aware 4.3
Customer service advisor job in Billings, MT
If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.
AWARE is looking for the right person to join the team as a treatment service specialist.
The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.
We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.
Responsibilities:
Provide direct services to children with special needs in the school setting.
Collaborate with parents, teachers, and school personnel to develop and implement individualized plans.
Communicate behavioral and emotional observations to the treatment team and participate in team building meetings and activities.
Utilize a wrap-around approach to ensure the child's success in both the school and home setting.
Assist youth in developing coping skills, social/recreational skills, independent living skills, mediation and conflict resolution skills, and problem-solving skills.
Excited to join our organization?AWARE treatment service specialists earn $19.75 - $21.92 per hour. Requirements
Talents, skills, and abilities:
A BS/BA Degree in a Human Services Related Field is preferred; an equivalency can be used based on documented work history, education, and volunteer experience.
Requires computer literacy skills, including the ability to navigate, record, and overall basic computer skills needed for performance-based software as well as an electronic medical records system.
The Specialist must have the interpersonal oral and written communications skills to work as a team member, to make observations and to report them accurately, to learn resident care methods, and to follow oral and written instructions.
High School Diploma or HSE is required, along with past employment experience.
Must have, or be willing to obtain, a valid Montana Driver's License and have an acceptable driving record.
Must have an acceptable criminal and protective services background check.
Benefits:
AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.
AWARE's benefits include:
Annual raises
Tuition Advancement
Health Insurance
Dental/Vision Insurance
401(k) with company match
Life Insurance
Wellness programs
Generous paid time off
We are proud to be an equal opportunity employer.
$19.8-21.9 hourly 37d ago
Self-Pay Collections and Customer Service (Full-time)
Billings Clinic 4.5
Customer service advisor job in Billings, MT
You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.
And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
Self-Pay Collections and CustomerService (Full-time)
PATIENT FINANCIAL SERVICES - 120.8855 (ROCKY MOUNTAIN PROFESSIONAL BUILDING)
req11060
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: 15.00
The Self-Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customerservice within the Patient Financial Services Call Center. The Self-Pay Collections Call Center Specialist will respond to a variety of questions from patients for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible, providing education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of Billings Clinic as it relates to the self-pay billing and collection processes. The Self-Pay Collections Call Center Specialist is responsible for appropriate initial call outs and follow up calls until account balance is resolved. The Self-Pay Collections Call Center Specialist is responsible for supporting consumer requests, including processing one-time and reoccurring payments. They work to identify additional contact information. A majority of their time will be spent on the auto-dialer handling calls and account management.
Essential Job Functions
* Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. Provides lasting impression of Billings Clinic Patient Financial Services Department to patients and family members. Focus on patient service is first and foremost. Empowered to initiate service recovery as appropriate.
* Answers multi-line phone system and responds to a variety of questions from patients, reconciliation of account balances and complaints regarding services received, provides assistance in resolving concerns as quickly and efficiently as possible, provides education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of our facility as it relates to the patient self-pay balance and payment arrangements. Responsible for callbacks to patient/guarantor within one business day with resolution and/or status.
* Verifies and/or obtains all payments on self-pay balances following Billings Clinic Policies and Procedures.
* Interviews patients or family members regarding finances on past due accounts. Locates and telephones patients or guarantors and works with patients or guarantor to establish mutually payment arrangements. Inputs all collection activity to meet state and federal guidelines in patient notes on computer system.
* Responsible to ensure that all regulatory collection practices including FDCPA (Federal Debt Collection Practices Act) regulations as well as TCPA (Telephone Collections Practice Act) are followed and maintained within the Billings Clinic collection practices.
* Work in conjunction with insurance call center to ensure that claims have appropriate information on them for submission to insurance companies or agencies by reviewing errors and other prebilling insurance reports/worklists.
* Utilizes performance improvement principles to assess and improve quality.
* Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
* Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
* Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications
Education
* High School or GED
Experience
* One year of previous office experience
* Previous collection experience beneficial
* Patient accounts or insurance billing experience beneficial
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ******************************
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
How much does a customer service advisor earn in Billings, MT?
The average customer service advisor in Billings, MT earns between $27,000 and $40,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.
Average customer service advisor salary in Billings, MT
$33,000
What are the biggest employers of Customer Service Advisors in Billings, MT?
The biggest employers of Customer Service Advisors in Billings, MT are: