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Baggage Service Agent
G2 Secure Staff 4.6
Customer service advisor job in Boise, ID
Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
1. High School diploma or equivalent.
2. Computer experience necessary.
3. Previous customerservice experience preferred.
4. Must be 18 years of age or older.
5. Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of passengers, client representatives and employees.
3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift.
4. Must pass a pre-employment drug test.
5. Most complete a pre-employment criminal background check.
6. Must be able to read, write, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information.
2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process.
3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements.
4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means.
5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage.
6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information.
7. Assist customers with Skycap requests.
8. Monitor baggage delivery and complete baggage delivery quality checklist.
9. Must be familiar with all FAA/Airline/Company regulations.
10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs.
11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
12. Attend meetings and in-services as required.
13. Utilize appropriate communications channels and maintain records, reports and files as required.
14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.
15. Adhere to company policies and procedures and participate in achievement of company objectives.
16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
17. Perform other duties as requested.
$22k-26k yearly est. 5d ago
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Route Service Representative (4-Day Workweek)
Cintas 4.4
Customer service advisor job in Nampa, ID
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products.
Our Route Service Representatives enjoy:
- Comprehensive 10-week training program
- Solid base salary and commission potential after being assigned a route
- Majority work a 4-Day workweek
- Majority work no nights or weekends
- Monthly/Quarterly performance bonuses & incentives
Key Responsibilities Include:
- You are the face of Cintas to our customers and must work to build rapport with key decision makers
- Ensure quality standards, and proactively solve customer concerns.
- Grow our existing customer base by upselling and cross-selling additional products and services
- Negotiating service agreement renewals and control inventory while working professionally and safely
- Comply with driving and vehicle regulations.
**Skills/Qualifications**
Required
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
- Have an active driver's license
- Be at least 21 years of age
- Obtain a DOT medical certification
- Provide documentation regarding their previous employment
All successful candidates will also possess:
- The ability to meet the physical requirements of the position
- A High School diploma, GED or Military Service
- The ability to demonstrate a strong customerservice orientation
- Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
- A positive attitude, along with ambition, organization and service spirit
This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
$30k-34k yearly est. 2d ago
Commercial Lines Customer Service Representative
Brown & Brown 4.6
Customer service advisor job in Meridian, ID
Brown & Brown is seeking a Commercial Lines CustomerService Representative to join our growing team in Meridian, ID!
The Commercial Lines CustomerService Representative is responsible for servicing Agency Bill and Direct Bill accounts, including invoicing, policy changes, coverage comparisons, and compliance documentation. This role supports client retention and growth through strong relationship management, identifying coverage gaps for upsell/cross-sell opportunities, and overseeing administrative tasks such as certificates, auto ID cards, and policy processing.
How You Will Contribute:
Provide service to existing clients via inbound calls, emails, and daily tasks
Make outbound phone calls to provide customerservice
Quote and Bind insurance with various carriers for existing clients
Respond to requests for certificates of insurance or auto ID cards
Maintain a concern for timeliness and completeness on all service requests
Utilize an electronic filing manager to maintain documentation and compliance
Notate and file documents in our agency management system
Licenses and Certifications: P&C Licensed in Idaho
Skills & Experience to Be Successful:
High school diploma or equivalent required
Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
Strong oral and written communication skills
Strong typing skills
Exceptional customerservice and interpersonal skills
Demonstrated critical thinking and problem-solving skills
3+ years of Commercial Insurance experience
P&C license required or able to obtain within 90 days of hire
AMS360 experience
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits
: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits
: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness
: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits
: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
$28k-33k yearly est. 2d ago
Customer Service Associate
Rocket Express 4.1
Customer service advisor job in Meridian, ID
Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time CustomerService Associate at Rocket Express located at 1717 W. Island Green Dr., Meridian, ID, is the perfect position for you!
You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance!
Pay: $16 / hour + Commission Pay!
Rewards for YOU:
Competitive Hourly Pay
Incentive/Commission Pay
DailyPay.
Get paid daily!
Flexible Scheduling; Morning & Evening Shifts Available
Tuition Reimbursement
Free
Car Washes
Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated!
Bring JOY to YOUR Journey and apply today for our full-time CustomerService Associate position! Responsibilities
Welcome and engage with customers in a warm, friendly manner
Engage customers while selling and promoting our Unlimited Wash Club
Safely and efficiently load every vehicle with clear hand signals and a smile
Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
Maintain all aspects of the site to ensure it runs beautifully
Required Skills
18 years of age or older
Positive attitude
Ability to work flexible hours including weekends and holidays
$16 hourly 28d ago
Machine Technical Service Representative
Caterpillar 4.3
Customer service advisor job in Boise, ID
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Building Construction Products (BCP) division has an exciting opening for a Machine Technical Service Representative dedicated to supporting Western States and Harnish Group in Idaho, Washington, Oregon, Montana, Alaska, Wyoming & North Dakota. If traveling to dealer sites to be hands-on with Caterpillar machines in the field sounds appealing, apply today!
Role Summary: Working hands-on with construction equipment, customers, and dealers, this role consults on machine product problem management within an assigned territory for Caterpillar machines. This is a dealer and customer facing assignment where technical aptitude partnered with strong decision making and customerservice skills is the key to success.
What You Will Do:
Drive and support Dealer Product Problem Management process; including in proactively identifying and resolving complex technical product issues, failure analysis, identifying interim technical solutions, communicating with engineering, and goodwill decisions to maximize customer experience.
Regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensure customers receive fair value and promote additional customer touch points and future sales in concert with dealer personnel.
Provide technical guidance and counsel dealers on presentations designed to inform customers of service advantages. Mentor team members on communication, problem solving and sharing technical expertise.
Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.
Provide input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability.
What You Have:
Problem Solving Skills - Extensive experience: can analyze and synthesize information and devise alternative resolution strategies. Can resolve critical or wide-impact customer problems. Uses varying problem-solving approaches and techniques as appropriate.
Service Excellence and Customer Focus - Extensive experience: ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Can anticipate customer needs and proactively satisfy. Teaches others how to deliver excellent customerservices in a variety of settings. Recovers from a service failure in a way that enhances customer's esteem of the organization.
Product Technical Knowledge - Extensive experience: provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. Construction equipment/heavy machinery experience (hands on or job in industry).
Effective Communication - Communicates well downward, upward, and outward; Adapts documents and presentations for the intended audience and provide feedback and coaching to others' presentations. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Maintains focus on the topic at hand.
Related experience in product support, quality and/or engineering roles.
Ability to travel within territory 50-70%.
Must be willing to relocate to live in the territory if not already established in the territory.
Top Candidates Will Also Have:
Prior field based or dealer facing experience
Technical knowledge or experience troubleshooting construction equipment product issues
Demonstrated ability to work independently and on complex technical assignments
Knowledge and/or experience working with dealerships and dealer networks in service engineering capacity
Project management and consulting skills
Knowledge and understanding of how CAT machines operate
Location & Territory Details
This role travels frequently to dealer locations (50-70%) in the following states: Idaho, Washington, Oregon, Montana, Alaska, Wyoming & North Dakota.
Location: Desired location is Boise, ID with potential for alternative location in territory.
The selected candidate is required to reside in territory.
A company vehicle and cell phone stipend are provided.
This role covers two Caterpillar dealers: Western States and Harnish Group.
Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at ****************************
Posting Dates:
January 26, 2026 - February 8, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
$28k-31k yearly est. Auto-Apply 1d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer service advisor job in Boise, ID
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits,
and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assist customers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary
duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station
cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car
wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customerservice or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customerservice principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customerservice and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a
time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc....) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: ****************************************************************************************** and
***********************************************************************************************
$16 hourly 32d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service advisor job in Boise, ID
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$26k-32k yearly est. 9d ago
Test Content Services Specialist
Psi Services 4.5
Customer service advisor job in Boise, ID
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 19d ago
Customer Service & Escalations Expert
Landlord Tech Inc. 4.0
Customer service advisor job in Boise, ID
Job DescriptionDescription:
CustomerService & Escalations Specialist
Employment Type: Full-Time Compensation: $20-$22 per hour
Who we are:
Landlord Tech, Inc., doing business as Our Pet Policy, provides a compliance-focused platform that helps property managers track animals on residential properties, maintain accurate records, and comply with applicable Fair Housing laws. A core function of our service is supporting the review and verification of reasonable accommodation requests related to emotional support and service animals.
Who we want:
The CustomerService & Escalations Specialist is an entry-level, customer-facing role responsible for guiding applicants through the accommodation request process, responding to inquiries, and handling escalated situations with professionalism and accuracy. This role requires strong communication, organization, and de-escalation skills, as well as the ability to learn and apply regulatory guidelines consistently.
This is not a sales role and not a general call-center position. The work involves sensitive topics, compliance-driven processes, and frequent interaction with frustrated or confused applicants. Training is provided.
Key Responsibilities
Respond to customer inquiries via phone, email, and internal messaging platforms regarding accommodation requests and application status.
Review submitted documentation for completeness and reliability in accordance with company procedures and applicable guidelines.
Communicate clearly with applicants when documentation is incomplete, inconsistent, or requires follow-up.
De-escalate escalated or emotionally charged interactions while maintaining professionalism and neutrality.
Coordinate with property managers, applicants, and third-party providers to keep requests moving forward.
Accurately document all interactions and actions in the CRM and internal systems.
Follow established workflows, escalation protocols, and compliance requirements.
Support general administrative and office-related tasks as needed.
Work Environment
In-office position based in downtown Boise.
Business casual dress code.
Collaborative, fast-paced office environment.
Compensation and Benefits
21 days of Paid Time Off (PTO) annually.
Paid holidays.
Medical, dental, and vision insurance.
HSA/FSA options and life insurance.
401(k) plan with company match.
MacBook workstation provided.
Equal Opportunity Statement
Landlord Tech, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
In accordance with federal law, all new hires must provide proof of identity and authorization to work in the United States and complete required employment verification upon hire.
Requirements:
Required Skills and Knowledge
Strong verbal and written communication skills, with the ability to explain structured processes clearly and calmly.
Ability to remain composed and professional during difficult or high-pressure conversations.
Basic understanding of customerservice principles, including active listening and issue resolution.
High attention to detail and ability to follow documented procedures consistently.
Comfort working with multiple software systems, including CRM platforms (training provided).
Strong organizational skills and ability to manage multiple requests simultaneously.
Ability to maintain confidentiality and handle sensitive information appropriately.
Preferred Qualifications
Previous experience in customerservice, call center support, administrative support, property management, healthcare administration, or service-based roles.
Experience handling escalations, complaints, or emotionally charged interactions.
Familiarity with regulated or compliance-driven environments is a plus but not required.
$20-22 hourly 21d ago
Customer Solutions Representative
HP 4.9
Customer service advisor job in Boise, ID
Description -
Applies
developed knowledge
of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.
Responsibilities:
Gathers and assesses SMB customers' hardware, software, and technical needs.
Generates leads to specific departments based on customers' needs and segments.
Identifies related future needs for lead generation and opportunity expansion.
Identifies customer-specific parameters and constraints that impact the solution.
Investigates and optimizes a solution's fit to the requirements of the customer.
Identifies probable competition.
Solicits inputs from team members as required.
Anticipates some of the potential challenges for the proposed solution.
Assists peers in the area of expertise as needed.
Manages multiple tasks or cases simultaneously with minimal supervision.
Education and Experience Required:
High school education or equivalent. Typically requires 1- 3 years general experience or an equivalent combination of experience and college-level education.
Knowledge and Skills:
Superior communication skills both written and verbal
Experience in customer-facing role either remote or face to face
Understands internal processes and tools
Computer proficiency
Problem-solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Familiarity with computer technology
Time management skills
Oversee compliance with operating procedures and standards
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
The pay range for this position is $22 to $28 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
No
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
$22-28 hourly Auto-Apply 14d ago
Service Center Accountant
Gills Point S Tire & Auto
Customer service advisor job in Boise, ID
Full-time Description
Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers while ensuring each employee feels valued, respected, and engaged in contributing to the success. Our strong reputation for family values and operational ethics makes us eager to add more team members who want to grow with us.
The Service Center Accountant is responsible for bookkeeping-level accounting related to Point of Sale (POS) transactions and vendor receipts. This role supports retail and warehouse managers by ensuring the accuracy and proper documentation of financial transactions for assigned locations. The Service Center Accountant also validates vendor receipts, ensures accurate posting into NetSuite, and troubleshoots any bookkeeping issues that arise.
Responsibilities:
Maintain and reconcile POS transactional data and vendor receipts for assigned locations.
Assist retail and warehouse managers with financial record-keeping and bookkeeping tasks.
Validate and ensure accuracy of vendor receipt postings into NetSuite from the POS system.
Ensure proper documentation is attached to financial transactions for compliance and audit purposes.
Identify and troubleshoot discrepancies or errors in bookkeeping functions.
Collaborate with internal departments to resolve financial data inconsistencies.
Support month-end closing processes as needed.
Requirements
Qualifications & Skills:
Experience: Previous bookkeeping or accounting experience, preferably in retail or service center environments.
Technical Skills: Proficiency in accounting software, especially NetSuite, and familiarity with POS systems.
Detail-Oriented: Strong attention to detail to ensure accuracy in financial records.
Problem-Solving: Ability to troubleshoot and resolve bookkeeping-related issues efficiently.
Communication Skills: Ability to effectively work with retail and warehouse managers to support financial accuracy.
Preferred Qualifications:
Experience working with POS systems and vendor invoice processing.
Prior knowledge of NetSuite or similar ERP systems.
Strong organizational and time-management skills.
Ability to act as liaison / coach when working with service center managers
$27k-35k yearly est. 54d ago
Service Writer
AGRI-Service, LLC 3.7
Customer service advisor job in Marsing, ID
Job Description
SAFETY:
Promote the Safety Culture of Agri-Service.
Attend all safety training both in person and virtual.
Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)
Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
Maintains a clean office environment.
Ensures Service vehicles/industrial vehicles/cranes are inspected as required.
Ensures equipment under repair is in a zero-energy state after servicing (Lock out Tag Out).
Handles chemicals in accordance with the Safety Data Sheet (SDS).
Assists in Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.
Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.
Communicates with Safety Liaison to identify and address safety concerns.
ESSENTIAL FUNCTIONS:
Assist service department manager/foreman in maintaining an efficient department with a high degree of customer satisfaction.
Open and close all customer paid and internal repair orders including proofreading with a high degree of accuracy.
Open and assist with all phases of warranty work orders including proofreading with a high degree of accuracy.
Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of warrantable materials.
When necessary, estimate costs and completion times at point of sale and clearly communicate them to the customer.
Review work in progress to ensure quality and timeliness.
Become familiar and efficient with all phases of the computer system for the operation of the service department.
Work with parts employees to secure parts for the technicians in the field.
Help distribute work to the technicians and verify timecards.
Greet customers immediately in a courteous and friendly manner.
Manage telephone calls quickly and courteously.
Occasionally reach out to customers by phone to see if they have service needs.
As needed, assist with collection of payments.
Notify customers of any changes, delays, or additional work needed.
Manage customer complaints reasonably and with a positive attitude.
Maintains good working relationships with staff and other departments.
Works within and promotes corporate vision, mission, and values of the organization.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge and use of Microsoft computer products or other comparable systems required.
Proven skills in written and verbal communications, leadership and interpersonal relationship building.
Proven customerservice and conflict resolution skills.
Organized with strong planning, time management and efficiency in work completion.
Ability to set and manage priorities.
Strong attention to detail and accuracy.
Must be a self-starter and able to work without supervision.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Valid driver's license and acceptable driving record required.
Must be able to communicate in English (speak, read, comprehend).
Competent in using computer and programs such as Work, Excel, and Outlook.
Prior administrative experience required.
Knowledge of service work, dealership and/or agriculture desired but not required.
PHYSICAL CHARACTERISTICS:
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.
Must be able to lift 50 lbs.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Pay scale: $16.00 to $27.00 Hourly
Other Benefits:
Med+ HSA >Den+ Vis > 401K >PTO > Holiday Pay > Life Insurance
$16-27 hourly 17d ago
Service Writer
Total Equipment & Rental 4.2
Customer service advisor job in Nampa, ID
The Service Writer is primarily responsible for generating documentation and billing for service repairs. This includes invoicing, quoting, warranty, and other items required for the repair. The Service Writer is also responsible for answering phone calls and contacting customers on repair status.
Duties and Responsibilities
Answer phone calls and assist customers with questions about their repair.
Entering descriptions and ensuring work orders are coded properly.
Processing Work Orders and generating invoices.
Work with the parts departments to ensure technicians have what they need to complete repairs.
Checking Units In and Out of shop in accordance with company policy.
Updating Repair and Customer status in the system.
Provide customers with updates, estimates, and inspection results in a timely manner.
Assist Service Manager with warranty and other manufacturer related paperwork.
Completion and filing of Bobcat Arrival Condition Reports.
Assist in collecting and processing customer payments.
Perform other duties and tasks as assigned by the service manager.
Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.
Qualifications
Required Skills and Abilities
Perform certain computer skills and operate standard office equipment.
Provide excellent customerservice by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns.
Able to work with a wide range of personalities in a courteous, effective, and professional manner.
Able to work with minimal supervision.
Competent skills regarding the operation of compact industrial equipment.
Accommodating and analytical, while producing highly precise and accurate work.
Education and Experience
High school degree or equivalent experience.
Prior work experience with customerservice, answering phones, and filing paperwork preferred.
Physical Requirements
Must be able to bend, stretch, kneel, stand, lie, and squat to perform inspections.
Must be able to lift and pull 40 lbs. regularly and up to 75 lbs. occasionally.
Must have visual acuity to inspect equipment and identify defects.
Must be able to hear well enough to test sounds and identify functioning level of equipment.
Must be able to work safely in a noisy area with many odors present.
Must be able to perform the physical duties of the job.
$27k-36k yearly est. 2d ago
Reservationist
Cascade Raft and Kayak
Customer service advisor job in Horseshoe Bend, ID
Since 1985, Cascade Raft & Kayak has offered the best of Idaho's whitewater rafting. Each summer we look for enthusiastic, hard-working individuals to contribute to our core belief of excellence. Ready to join our team? Gain experience in the outdoor recreation industry through a summer job, or just have an epic summer working with Idaho's largest whitewater rafting outfitter. Learn software programs for staff scheduling, and reservations management, interface with a diverse group of customers, and complete administrative tasks to support the rafting and kayaking operations.
Duties of the position include answering phone calls, providing accurate information, making reservations, data management, and customerservice. All training for these functions will be provided. Applicants should have organizational and time-management skills, be thorough and detail-oriented, and enjoy helping guests plan an inspiring adventure. Bonus points if you also love office supplies.
In addition to building experience in tourism and recreation, this position offers a fun and fast-paced environment as part of a cohesive and encouraging team of coworkers. A staff campground and meal plan are provided, as are opportunities for personal rafting and kayaking. The Cascade Raft & Kayak work experience offers opportunities for leadership, teamwork, confidence, fulfillment and fun found in few other workplaces.
Timeframe: June, July, August
Work commitment: full time (30-40 hours/week)
Starting pay rate: $12-$15 per hour
Prior industry experience: preferred but not required
Cascade Raft & Kayak offers exciting job opportunities and an unforgettable work experience. Our staff campground on the banks of the North Fork of the Payette River encourages community-building and allows you to explore the rivers and mountains in your free time. Long summer days and continuously flowing rivers mean you can work a full day and still go kayaking afterwards.
$12-15 hourly 15d ago
Service Dispatcher
Dillon Toyota Lift
Customer service advisor job in Nampa, ID
Dillon Toyota Lift is a Toyota forklift dealer in Utah and Idaho. Recognized as an industry leader, we consistently raise the standard in the material handling services offered, in the teams we build, and in the customers we serve. We have an immediate opening for a Service Dispatcher for our Nampa, ID location.
This role will work in a team environment and is responsible for daily dispatching and administrative support duties in the Service department. Are you looking for the right opportunity to work with a fun and dynamic team?! We are a growing company looking to hire the best, to be the best! Learn more about what we do and visit *************************
Job Duties:
Answer customer calls, communicate effectively with customers to understand their needs.
Coordinate service work orders and schedule technician appointments.
Update customers throughout the day on the technicians' progress.
Maintain records of work performed, including the closing and invoicing of service work orders.
Establish and maintain exceptional customerservice internally and externally.
Must Haves:
High school diploma required.
Minimum three years of experience as a dispatcher or related customerservice field.
Strong problem-solving skills, detail-oriented with a high level of accuracy.
Strong interpersonal communication skills
Proficient in computer skills and prefer experience with multi-line phones.
Dillon Toyota Lift offers competitive pay and a comprehensive benefits package that includes health insurance benefits, paid time off, 401(k) retirement plan, and career development opportunities.
Dillon Toyota Lift is an Equal Opportunity Employer
$29k-38k yearly est. Auto-Apply 60d+ ago
Service Writer
Grow With Us
Customer service advisor job in Marsing, ID
SAFETY:
Promote the Safety Culture of Agri-Service.
Attend all safety training both in person and virtual.
Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)
Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
Maintains a clean office environment.
Ensures Service vehicles/industrial vehicles/cranes are inspected as required.
Ensures equipment under repair is in a zero-energy state before servicing (Lock out Tag Out).
Handles chemicals in accordance with the Safety Data Sheet (SDS).
Assists in Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.
Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.
Communicates with Safety Liaison to identify and address safety concerns.
ESSENTIAL FUNCTIONS:
Assist service department manager/foreman in maintaining an efficient department with a high degree of customer satisfaction.
Open and close all customer paid and internal repair orders including proofreading with a high degree of accuracy.
Open and assist with all phases of warranty work orders including proofreading with a high degree of accuracy.
Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of warrantable materials.
When necessary, estimate costs and completion times at point of sale and clearly communicate them to the customer.
Review work in progress to ensure quality and timeliness.
Become familiar and efficient with all phases of the computer system for the operation of the service department.
Work with parts employees to secure parts for the technicians in the field.
Help distribute work to the technicians and verify timecards.
Greet customers immediately in a courteous and friendly manner.
Manage telephone calls quickly and courteously.
Occasionally reach out to customers by phone to see if they have service needs.
As needed, assist with collection of payments.
Notify customers of any changes, delays, or additional work needed.
Manage customer complaints reasonably and with a positive attitude.
Maintains good working relationships with staff and other departments.
Works within and promotes corporate vision, mission, and values of the organization.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge and use of Microsoft computer products or other comparable systems required.
Proven skills in written and verbal communications, leadership and interpersonal relationship building.
Proven customerservice and conflict resolution skills.
Organized with strong planning, time management and efficiency in work completion.
Ability to set and manage priorities.
Strong attention to detail and accuracy.
Must be a self-starter and able to work without supervision.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Valid driver's license and acceptable driving record required.
Must be able to communicate in English (speak, read, comprehend).
Competent in using computer and programs such as Work, Excel, and Outlook.
Prior administrative experience required.
Knowledge of service work, dealership and/or agriculture desired but not required.
PHYSICAL CHARACTERISTICS:
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.
Must be able to lift 50 lbs.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Pay scale: $16.00 to $27.00 Hourly
Other Benefits:
Med+ HSA >Den+ Vis > 401K >PTO > Holiday Pay > Life Insurance
$16-27 hourly 60d+ ago
Route Service Representative (4-Day Workweek)
Cintas Corporation 4.4
Customer service advisor job in Nampa, ID
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$30k-34k yearly est. 2d ago
Customer Service Associate
Rocket Express 4.1
Customer service advisor job in Boise, ID
Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time CustomerService Associate at Rocket Express located at 12345 W. Fairview Ave., Boise, ID, is the perfect position for you!
You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance!
Pay: $16 / hour + Commission Pay!
Rewards for YOU:
Competitive Hourly Pay
Incentive/Commission Pay
DailyPay.
Get paid daily!
Flexible Scheduling; Morning & Evening Shifts Available
Tuition Reimbursement
Free
Car Washes
Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated!
Bring JOY to YOUR Journey and apply today for our full-time CustomerService Associate position! Responsibilities
Welcome and engage with customers in a warm, friendly manner
Engage customers while selling and promoting our Unlimited Wash Club
Safely and efficiently load every vehicle with clear hand signals and a smile
Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
Maintain all aspects of the site to ensure it runs beautifully
Required Skills
18 years of age or older
Positive attitude
Ability to work flexible hours including weekends and holidays
$16 hourly 7d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer service advisor job in Caldwell, ID
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits,
and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assist customers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary
duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station
cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car
wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customerservice or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customerservice principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customerservice and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a
time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc....) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: ****************************************************************************************** and
***********************************************************************************************
$16 hourly 12d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer service advisor job in Nampa, ID
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits,
and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assist customers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary
duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station
cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car
wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customerservice or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customerservice principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customerservice and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a
time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc....) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: ****************************************************************************************** and
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How much does a customer service advisor earn in Boise, ID?
The average customer service advisor in Boise, ID earns between $24,000 and $37,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.
Average customer service advisor salary in Boise, ID
$30,000
What are the biggest employers of Customer Service Advisors in Boise, ID?
The biggest employers of Customer Service Advisors in Boise, ID are: