Customer service advisor jobs in Cleveland, OH

Manager Notes: it's an Admin/CSR/Shipping support role. Strong ERP/SAP and strong Excel a must. Bilingual big plus!!- English and Spanish. Summary / Primary Role: The position of Account representative/Shipping and receiving Clerk will have primary responsibility to work directly with customers and carriers on daily order requirements. Responsibilities also include monitoring product and communication flow between warehouse and office, which includes maintaining 100% inventory, resolving problems, monitoring the quality of our service while adhering to all policies and procedures. Principal Duties and Responsibilities: Review daily inbound and outbound requirements. *Some office experience preferred Process inbound and outbound orders in systems. Maintain and monitor Customer Order Screens and White Board. Track orders [ with Warehouse Supervisor ] in and out of warehouse. Track needs for daily orders with customer. Make BOLs for shipments. Monitor any issues with inventory locations and correct immediately. Transmit BOLs and COAs to customers as required. Adhere to enforce policies and procedures. Monitor product flow with Warehouse Supervisor. Resolve problems. Monitor quality of our services. Develop excellent, professional communication skills.* Admins are encouraged to learn and master Spanish and English.* Customer Information Systems as required* Abecas/Insight - Grand Warehouse Management System* Bar Coding Scanning where required* Maintain all data in Abecas and Customer Information Systems [ SAP, JDE, Other ] ALL OTHER DUTIES AND PROJECTS AS ASSIGNED. Qualifications and Key Skills: Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to work with simple mathematical concepts such as addition, subtraction, multiplications, and divisions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. \ Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of operational instructions. Computer Skills: To perform this job successfully, an individual should have a knowledge of Grand Worldwide Logistics Corporation Warehouse Management Systems and, where required, customer and carrier information systems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee isregularly exposed towork near movingmechanical parts. The employee is occasionally exposed to fumes or airborne particles; outdoor weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision.

Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). Communicate clearly and professionally in both verbal and written formats. Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution. Follow all established workflows and work instructions to ensure consistency and compliance. Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy. Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit). Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries. Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time. Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support. Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis. Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers. Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook. Non-Essential Job Functions: Other duties as assigned Training: On the job Qualifications: Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work. Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

The salary range for this role is $12.75 to $13.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest ratewe in good faith believe we would pay for this role at the time of this posting. We may ultimately paymore or less than the posted range, and the range may be modifiedin the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remainsin the Company's sole discretion unless and until paid and may be modifiedat the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Salary and Benefits: starts at $21 per hour. At Lifeworks, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include: Comprehensive health and Rx plans, including a zero-cost option Wellness program including free preventative care Generous paid time off and holidays 50% tuition reduction at Case Western Reserve University for the MNO and MSW programs Defined benefit pension plan 403(b) retirement plan Pet insurance Employer paid life insurance and long-term disability Employee Assistance Program Support for continuing education and credential renewal Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness Flexible Spending Account for Health and Dependent Care Qualifications: Bachelor's or Master's degree in psychology, social work or related human service field preferred. Experience working with individuals with autism spectrum disorder Maintain an valid driver's license and driving record Sensitivity in relating to persons of varying backgrounds and demonstrate ability to work with diverse groups of people possessing various strengths, aptitudes and abilities. Ability to perform job responsibilities with a high degree of initiative and independent judgment Must be at least 20 years old in order to apply Agency Summary: Lifeworks is a nonprofit organization dedicated to ensuring that individuals with autism lead healthy and enriched lives by providing essential clinical services across the lifespan. Founded in 2013, Lifeworks provides residential, vocational, and educational opportunities for adults throughout Northeast Ohio with a diagnosis of autism. Among its array of services, the agency offers behavioral health and Applied Behavior Analytic services for individuals of all ages who are on the spectrum. Position Summary: Lifeworks is currently hiring a TBS Specialist to be a part of our growing and dynamic team! As TBS Specialist, you will provides Therapeutic Behavioral Services to clients, their families, and/or significant others as needed. You will transition clients in community settings and work to provide support to individuals with co-occurring autism spectrum disorder and mental health diagnosis - including education and consultation - for parents and/or caregivers, case coordination, and symptom management and monitoring. The TBS Specialist is expected to meet the program's productivity target for billable service each week. Services take place in the home, the school, and in the community. Some evening and weekend hours may apply. Responsibilities Include: Accept assignment of cases from the supervisor to provide Therapeutic Behavioral Services for clients, their families, and significant others as needed, including: community organizations, schools, other health and social service professionals, the justice system, and other agencies involved with the client. Accept case assignments from the clinical supervisor and jointly develop tasks and interventions that implement treatment goals. Provide Therapeutic Behavioral Services including, but not limited to: development/review of the client's treatment plan crisis work - providing assistance and support in crisis situations support, including education and consultation for families and/or significant others regarding the client's mental illness individual interventions symptom monitoring and self-management of symptoms assistance in increasing social support skills and networks coordination of necessary evaluations and assessments, including referral and linkage to other healthcare, behavioral health care, and non-health care services to avoid more restrictive levels of treatment. coordination of all services identified on the client's treatment plan necessary follow-up to determine if services are adequately meeting the needs of the client access to resources in the community Provide services to each client in accordance with medical necessity and as outlined in the client's treatment plan. Recognize the significance of the parent and/or caregiver in the client's life and demonstrate the skills to engage the client, primary family, and other supportive adults in the treatment planning process. Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards. Work a schedule that includes evenings and weekends. Schedule: This position is Tuesday-Saturday with evening hours

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development This is an entry level position therefore our team members provide all of the necessary training to ensure success in this role. There is unlimited growth potential for individuals seeking management and leadership roles in the future. We prioritize a collaborative work environment filled with like minded, young professionals ready to take the next steps in their career. About us: Pinnacle Strategy Group has been providing quality customer consulting to greater Cleveland Ohio for almost 2 years! Pinnacle is a leading company that specializes in communications, marketing, client acquisition, and consulting. We are committed to the highest level of innovation and overall customer satisfaction. As we continue to expand our reach, we are looking for talented, outgoing individuals who share our vision for excellence. We are looking for individuals to join our fast paced and upbeat team as a Customer Consultant. Your Role: As a Customer Consultant, you will be responsible for providing our customers with the highest level of customer service as you will be representing our company. Our company, clients, and customers expect the highest level of professionalism, integrity, and satisfaction in every interaction. Customer Consultant responsibilities include but are not limited to: Provide exceptional customer support Working directly with our customers Inform customers of new promotions Collaborate with team to meet goals and metrics Must be able to work both independently and within a team Gather reports for our management team Qualifications include: At least 18 years old Eager to learn and grow within a company Strong interpersonal and communication skills Strong communication skills and a passion for customer satisfaction Ability to thrive in a dynamic, fast-paced environment High school diploma or equivalent Benefits Include: Training and Development Leadership and Management opportunities Competitive compensation packages Travel opportunities If you have a strong desire for success and feel like you would make a great addition to our team, we encourage you to apply. Our HR team is eager to reach out if we would like to move forward. Be on the look out for any missed calls or text messages as our HR team will be reaching out promptly!

About Us Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health. Why Join Our Team * Innovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale. * Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. * Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA's NVentures, Premji Invest, SV Angel, and six health systems. * World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes. For more information, visit ********************** About the Role We are seeking a Customer Success Executive with health systems experience to join our team. You will ensure that our clients achieve measurable outcomes through Hippocratic AI's innovative solutions. You will have the opportunity to partner and report to the Chief Customer Officer. This role will sit remotely in the Cleveland, OH, area and serve local and surrounding clients as needed. It will be required to travel onsite to the client's location regularly. Responsibilities * Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource. * Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. * Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success. * Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations. * Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. * Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences. * Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies. * Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto. * Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing. Qualifications Must-Have: * A minimum of 5 years of health systems experience. * Proven experience in customer success, account management, or project management. * Ability to build relationships across an organization, from front-line staff to executives. * Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements. * Experience working with cross-functional teams in a fast-paced startup environment. * Strong background in project management. Nice-to-Have: * Experience with AI or technology adoption in healthcare. * Advanced knowledge of healthcare workflows and compliance standards. * Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come *********************** email addresses. We will never request payment or sensitive personal information during the hiring process. If anything appears suspicious, stop engaging immediately and report the incident.

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Opportunity for advancement Training & development Benefits: Performance-based bonuses Competitive Salary Ongoing training and career development Fast-track promotion opportunities We believe that with the right guidance and support, anyone can thrive. Thats why we provide hands-on training and mentorship from day one to help you build a strong foundation. Whether you're just getting started or looking to grow into a leadership role, there's plenty of room for advancement in our rapidly growing company. Who We Are: At Triple Threat Consulting , weve proudly served the Akron, Ohio area for the past three years, providing top-tier customer consulting solutions to a wide range of clients. As a rising name in marketing, communications, and client engagement, were driven by innovation, professionalism, and real results. Our mission is simple: create strong, lasting connections between brands and their customers. Were expanding and on the lookout for motivated, outgoing individuals to join our dynamic team. What Youll Be Doing: As a Customer Consultant, youll represent both our company and our clients while providing outstanding customer experiences. This role is ideal for someone who enjoys working with people, problem-solving, and making a positive impact. Your Responsibilities: Deliver exceptional customer service and support Communicate directly with customers Work collaboratively with your team to meet performance goals Share insights and feedback with management Maintain a positive and professional attitude in all interactions What Were Looking For: Must be 18 years or older Strong interpersonal and communication skills Eagerness to learn and take on new challenges A positive mindset and ability to work both independently and as part of a team High school diploma or equivalent No experience necessary we provide full training Why Join Triple Threat Consulting? Comprehensive training and mentorship Clear growth path with leadership opportunities Competitive pay and incentive structure Team-oriented culture with travel and networking opportunities If you're ready to start a rewarding career with a supportive and fast-paced team, we want to hear from you! After applying, be sure to keep an eye on your phone our HR team may reach out via call or text to schedule your interview.

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to: Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Provide dealership consultation on the following: Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer

The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to: Provide phone and in-dealership technical assistance Troubleshoot and solve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks) CAIR updates needed for each involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Provide dealership consultation on the following: Repair Service Agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! ** Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: * Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Service Dispatcher - Stanley Access Technologies, Cleveland, OH Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Service Dispatcher The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations What You Will Do: * Receive incoming telephone calls. Assess and dispatch service calls * Provide feedback to the call center for call loading improvements and customer concerns * Provide field team with parts support to help minimize return trips * Assist the field team with call overloads and direction * Prioritize and determine best available technician to complete job * Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems * Ensure proper communication with customer to gather all pertinent information for service call * Consistently follow-up with customer to ensure completion and satisfaction * Track all service calls and provide service call reporting and metrics to management * Maintain service call logs and service manuals * Perform monthly technician's rides to better understand team support requirements and business needs * Promote the sale and implementation of service agreements to customers * Coordinate with National Accounts service dispatch * Provide administrative/back-up assistance to Service Supervisor * Performs duties and responsibilities as described in the quality system * Perform work according to the Field Operations Policy and Procedures Manual. * Perform other assignments as directed by manager in support of service operations * Work with Installation coordinator on manpower sharing opportunities to increase productivity What You Need To Succeed: * A valid state driver's license, without restrictions, is required for this position. * 1+ year of customer service or dispatching experience * High School Diploma or GED Additional Preferred Skills and Knowledge: * Associate degree * 2+ years of service management/call center/field service experience desirable * 2+ years field service experience * Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office) * Excellent written and verbal communication skills required * Self-motivated, requires minimal supervision. * Knowledge of security hardware industry required * Time management and organizational skills required. * Customer service orientated * Ability to handle multiple priorities * Proven knowledge of team development preferred * Ability to work in a deadline driven environment Why Work for Us? Allegion is a Great Place to Grow your Career if: * You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it". * You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. * You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! * You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You'll Get from Us: * Health, dental and vision insurance coverage, helping you "be safe, be healthy" * A commitment to your future with a 401K plan, offering a 6% company match and no vesting period * Tuition Reimbursement * Employee Discounts through Perks at Work * Community involvement and opportunities to give back so you can "serve others, not yourself" * Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

**Creating Peace of Mind by Pioneering Safety and Security** _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._ **Service Dispatcher - Stanley Access Technologies, Cleveland, OH** Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. **Service Dispatcher** The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations **What You Will Do:** + Receive incoming telephone calls. Assess and dispatch service calls + Provide feedback to the call center for call loading improvements and customer concerns + Provide field team with parts support to help minimize return trips + Assist the field team with call overloads and direction + Prioritize and determine best available technician to complete job + Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems + Ensure proper communication with customer to gather all pertinent information for service call + Consistently follow-up with customer to ensure completion and satisfaction + Track all service calls and provide service call reporting and metrics to management + Maintain service call logs and service manuals + Perform monthly technician's rides to better understand team support requirements and business needs + Promote the sale and implementation of service agreements to customers + Coordinate with National Accounts service dispatch + Provide administrative/back-up assistance to Service Supervisor + Performs duties and responsibilities as described in the quality system + Perform work according to the Field Operations Policy and Procedures Manual. + Perform other assignments as directed by manager in support of service operations + Work with Installation coordinator on manpower sharing opportunities to increase productivity **What You Need** **To** **Succeed:** + A valid state driver's license, without restrictions, is required for this position. + 1+ year of customer service or dispatching experience + High School Diploma or GED **Additional Preferred Skills and Knowledge:** + Associate degree + 2+ years of service management/call center/field service experience desirable + 2+ years field service experience + Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office) + Excellent written and verbal communication skills required + Self-motivated, requires minimal supervision. + Knowledge of security hardware industry required + Time management and organizational skills required. + Customer service orientated + Ability to handle multiple priorities + Proven knowledge of team development preferred + Ability to work in a deadline driven environment **Why Work for Us?** **Allegion is a Great Place to Grow your Career if:** + You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it". + You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. + You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! + You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. **What** **You'll** **Get from Us:** + Health, dental and vision insurance coverage, helping you "be safe, be healthy" (************************************************************ + A commitment to your future with a 401K plan, offering a 6% company match and no vesting period + Tuition Reimbursement + Employee Discounts through _Perks at Work_ + Community involvement and opportunities to give back so you can "serve others, not yourself" (************************************************************ + Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching **Apply Today!** Join our team of experts today and help us make tomorrow's world a safer place! _Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply_ _to_ _jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._ **We Celebrate Who We Are!** Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (********************) . © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer (**************************************************************** Privacy Policy **We are Allegion.** A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. **We are Allegion.**

Intralot, Inc . is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Employee Assistance Program Maternity/Paternity Leave Discount Programs RESPONSIBILITES Track technician location to determine most efficient trouble and installation assignment Analyze, evaluate, and report traffic and performance data. Provide technical support to customers and call center personnel Dispatch FST based on retailer service requests Prioritize calls according to urgency and importance Use phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about requests, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information REQUIREMENTS High School diploma required. Associate's degree desired. 1-3 years relevant working experience Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position In tralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability veteran's status, or any other status protected by applicable law.

Job Description Service Dispatcher Stack Heating, Cooling, Plumbing, and Electrical is a family owned business proudly serving the Cleveland area for over 48 years. We consider our technicians to be more than just employees; they are integral members of our family. We deeply value their expertise, dedication, and alignment with our vision. Ensuring our team is always on top of industry trends, our facility includes a state-of-the-art, hands-on training room equipped with the latest technology. With this, we take pride in being the trusted specialists for home comfort and continue to be a friendly presence in our community. Are you a detail-oriented, organized individual with a passion for keeping things running smoothly? We are looking for a motivated HVAC Service Dispatcher to be the heart of our operations. As the first point of contact for our customers and technicians, you'll play a key role in ensuring seamless service delivery and customer satisfaction. If you thrive in a fast-paced environment, have strong communication skills, and are ready to help our team operate at its best, we want to hear from you! What do we bring to the table? Comprehensive Benefits Package: Medical and Dental coverage (75% covered for employee, 50% covered for dependents) Long Term Disability insurance (100% covered by employer) Paid vacation, holidays and time off Your BIRTHDAY is a PAID a holiday! Paid leave for Bereavement and Jury Duty 401(k) with 4% company match Optional supplemental insurance Career Advancement: We're committed to your professional growth and career development Join a Trusted Team: Be part of a company with a strong reputation and loyal customer base Team Spirit: Enjoy events and team-building activities designed to foster camaraderie and fun! Company sponsored outings Breakfast snacks in the winter Hot Dog Fridays in the summer Primary Job Function: Maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees, and company customers, including keeping customers apprised of company schedules and requested lead times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians. Required Qualifications: 2 years administrative, process or project management experience, preferably in the HVAC or similar trade industry Able to communicate clearly in English both verbally and in writing Proficient in Word, Excel, and Outlook Geographical knowledge of service area or map reading skills Prior dispatching experience in HVAC, plumbing, electrical, or pool trades Experience using a dispatching software such as Service Titan Well organized and ability to work independently Professional phone presence and strong interpersonal skills Creative thinker with an energetic personality

Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations including effective route control, appointment arrangements with customers / providers, Spare parts management, debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e. g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: * Medical, Dental & Vision Insurance * 6% 401k Match * Paid Holidays & Vacation * Paid Sick, Short/Long Term Disability * Tuition Reimbursement * Employee Assistance Program * Maternity/Paternity Leave * Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join Intralot as a Call Center Operator! (based in Strongsville, Ohio) Your Role: As a Call Center Technician, you will be part of our technical support team, providing first-level assistance to our clients in the U.S. gaming industry. You will handle incoming calls, diagnose and troubleshoot hardware and software issues, and ensure timely resolution in line with our service level agreements. Working in a fast-paced and regulated environment, you will contribute to maintaining high system availability and exceptional customer service standards. Primary Duties and Responsibilities: Serve as the second level of escalation for technical issues not resolved by Tier 1 support agents. Troubleshoot and resolve advanced technical problems related to VLTs, and cash devices, both hardware and software related. Assist Tier 1 agents in real time with technical guidance and coaching during customer interactions. Analyze and document incident patterns to identify trends and recommend process or product improvements. Collaborate with field service teams, vendors, and third-level support to resolve complex or persistent issues. Maintain accurate and detailed logs of all troubleshooting steps and resolutions within the ticketing system. Develop and update internal documentation, troubleshooting guides, and FAQs for Tier 1 support. Participate in the onboarding and ongoing training of Tier 1 agents to improve team capability. Provide feedback to the Technical Support Lead on recurring issues, performance gaps, or process bottlenecks. Assist with system testing, validation, or incident response as needed. Job requirements What you bring: Education & Experience Requirements: Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Why Join Us: 🏥Medical, Dental & Vision Insurance 💰6% 401k Match 🌴Paid Holidays & Vacation 🏥Paid Sick, Short/Long Term Disability 👩 ⚕️Employee Assistance Program 👶Maternity/Paternity Leave 🌎 Global Prospects for professional growth. Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. All done! Your application has been successfully submitted! Other jobs