Post job

Customer service advisor jobs in Great Falls, MT

- 53 jobs
All
Customer Service Advisor
Customer Service Representative
Service Advisor
Service Specialist
Service Representative
Sales Associate And Customer Service
Call Agent
Customer Care Coordinator
Customer Solutions Specialist
  • Bishs RV - Customer Solutions Specialist, application via RippleMatch

    Ripplematch Internships 3.9company rating

    Customer service advisor job in Great Falls, MT

    This role is with ABB. ABB uses RippleMatch to find top talent. We are seeking a customer-focused, sales-minded Service Outfitter to join our team at Bish's RV. As the first point of contact for service guests, this position involves accurately identifying service needs, educating customers about their RV systems, recommending additional services when appropriate, and maintaining clear communication between customers and technicians. Acting as both a customer advocate and trusted advisor, you'll help deliver exceptional service while fostering long-term loyalty. Target compensation ranges from $60,000 to $80,000+, based on performance. Key Objectives: Deliver a consistently exceptional, customer-first experience from check-in to final delivery Provide customer education through upselling and service recommendations that enhance safety, value, and enjoyment Maintain high-quality scores through accurate documentation, professional communication, and attention to detail Responsibilities: Welcome and assist service customers in person and over the phone with professionalism and courtesy Educate customers on needed repairs, maintenance intervals, and RV safety enhancements Proactively recommend and upsell value-added services, accessories, or upgrades based on customer needs and coach feedback Listen to customer concerns and clearly document service requests and recommended solutions Communicate regularly with customers regarding service progress, costs, and any delays Finalize service visits by walking customers through completed work, ensuring understanding and satisfaction Close repair orders accurately, process invoices, and collect payments Track and maintain service documentation and customer records in the system Follow up after service to ensure satisfaction, address concerns, and generate repeat business Competencies and Skills: Neat, clean, and professional appearance Ability to pass a background check and drug test Excellent communication skills Passion for delivering a superior customer experience Strong organizational and time management skills High attention to detail and quality control Basic understanding of RV systems and repair terminology (training provided) Computer proficiency with service management software and scheduling tools A trainable mindset - eager to grow, coachable, and committed to continuous improvement Expected Results: High customer satisfaction and repeat business through personal connection and education Increased average repair order (ARO) through effective service sales and upselling Accurate and efficient work order creation and repair documentation Clear, consistent communication with customers and internal teams High-quality and accuracy scores in service performance metrics Resources: On-the-job training and mentorship from experienced team members Access to service management software and customer database tools Uniforms Access to RV product training, service guides and technical manuals A supportive and collaborative work environment focused on growth Who We Are: Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results. Perks: Comprehensive benefits package including medical, vision, dental, and other supplemental coverages 401K with 5% match Employee discounts Company-paid life insurance Gym membership reimbursement Opportunities for advancement Annual Incentive Trip for Top Performers RV Borrowing Program Incredible Team Culture We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
    $60k-80k yearly Auto-Apply 60d+ ago
  • Care Coordinator

    Many Rivers Whole Health

    Customer service advisor job in Great Falls, MT

    Job Description Care Coordinator Full-Time/Non-Exempt Great Falls, Helena, Havre Care Coordinator ending September 29th, 2027. Ensures client care is coordinated between the client and all healthcare providers, continuous collaboration with local agencies to establish continuity of care for the clients Ensures client's access to needed services during transitions from different levels of care Must manage a client caseload with 24 billable client service hours/week of client time. Provides education, reinforcement, and frequent communication with clients about their physical and behavioral health status Administers screening tools to assist with provider evaluation of client's status, to include completion of triage process for clients coming into services. Available during primary health appointments for consultation and coordination efforts Assists with both internal and external warm hand-offs Enters CCBHC data specific information into electronic health record and other databases Develop strategies and treatment plan goals with clients so they can reach their health care goals Communicates effectively with clients and treatment team to include both oral and written communication Provides encouragement and support to clients to assist them in solving difficulties they have managing and improving their health Develop strategies to remove barriers, allowing clients to achieve optimal health status Tracking and reporting client outcomes based on various measurements and screening tools Completes documentation as required and appropriately maintain all required paperwork in accordance with Many Rivers policies Communicate effectively with supervisors, therapists, medical providers, and other team members to provide quality continuity of care for the clients Must have a Montana valid driver's license, personal vehicle and current vehicle insurance, travel required and may transport clients Participate in in-service trainings & attend required meetings as directed by immediate Supervisor or Director Minimum Qualifications: Minimum qualifications are a bachelor's degree in human services field and considerable knowledge of the principles, methods, and skills needed to effectively perform case management duties. Other education and experience may be considered equivalent to four years. Must have excellent computer skills such as Excel, Internet, Teams, Outlook, and Word. Familiar with medical diagnoses and medications is preferred. Travel required. Must have vehicle, valid driver's license, and may transport clients. Hourly Wage: $20.63 + DOE Benefits: 401K Matching Contributions Health Insurance Dental Insurance Flexible Spending Account Health Savings Account Flexible Work Schedule Paid Holidays Paid Birthday Pet Insurance All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Check. About Us: Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress - such as family and relationship problems, serious health problems, or workplace, school place and financial stressors - alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice. We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 13 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment. Mission: Many Rivers Whole Health partners with people and communities to serve the whole person - body, mind, and spirit - by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach. Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services; offering compassionate, client-focused, professional support. Beliefs/Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In. EQUAL OPPORTUNITY EMPLOYER: Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.
    $20.6 hourly 3d ago
  • Montana Gastroenterology Opportunity Flexible Options (from Inpatient to No Call!)

    Benefis Health System 4.5company rating

    Customer service advisor job in Great Falls, MT

    Benefis Health System in Great Falls, Montana has multiple gastroenterology options based on your practice desires at an established, financially stable, not-for-profit community tertiary center. Endoscopy Information: Brand new 22,000 sq ft endoscopy suite located in our main hospital with 8 endoscopy rooms, and 24 pre op/post op bays, Olympus equipment and experienced, helpful RNs and techs with anesthesia in every room. This area is designed as an ambulatory surgical center and all patients are managed within the unit with occasional procedures in the OR (based on BMI). Opportunities based on your desires: Inpatient GI Hospitalist ERCP skills required Full time- 146 shifts/year will also consider per diem and part time Emergent/Urgent Procedures including ERCP Experienced PA to help with rounding and consults Dedicated endoscopy suite with anesthesia Traditional Outpatient Proceduralist 4- or 5-day work week Heavy procedural volume No call 8 week paid time off Advanced Gastroenterologist ERCP and EUS skills required 4- or 5-day work week Opportunity to take over EUS program No call 8 week paid time off Outpatient Gastroenterologist clinic only 3-, 4- or 5-day work week full time, part time or per diem options Outpatient only, no procedures Work in clinic with 2-3 experienced APPs No call Pay and Benefits: Each position has a competitive shift or salary-based models with additional opportunities for bonuses. Benefits include generous sign-on / relocation bonus, annual $5,000 CME / $1,000 licensure/dues fund,5-7% retirement match + 457b program, paid malpractice + tail, physician wellness programs focused on personal and professional development, monthly meetings with highest-level physician and administrative leadership to bring ideas forward and solve issues, J1 waiver sponsorships for specific specialties with established immigration council and experience and more! Community Information: Great Falls is known as Montanas base camp for art and adventure with a city population of 70,000, and a draw of over 275,000 people in north central Montana. We have four genuine seasons, experience mild winters and enjoy blue skies over 300 days per year. Great Falls is a wonderful and safe place to raise a family, with nationally ranked public schools, endless activities, two accredited colleges, a brand-new nursing school, a biomedical rural health research institute, and a new not-for-profit medical school, TouroCOM Montana. Additionally, the Missouri River, a blue-ribbon fly-fishing destination, runs through the middle of our community with over 60 miles of paved recreational trails. Our local outdoor activities include camping, backpacking, hiking, biking, horseback riding, water and snow skiing, rock and ice climbing, boating, paddle boarding, kayaking, off-road motor sports, and hunting making our quality of life unrivaled in the Rocky Mountain West. Additionally, in 2023, Montana was named #1 state in the nation to practice medicine by WalletHub and in 2020, Great Falls ranked #10 for best cities to practice in after the pandemic by Business Insider.Community airport has direct flights to MSP, SEA, SLC, DEN, ORD, PHX and LAS. Benefis Health System is one of Montanas largest tertiary centers holding a level II trauma designation. We are proud to be a standalone, financially stable community health system with strong, dedicated leadership focused on providing the best patient care in Montana, in addition to being awarded Beckers Best Places To Work in Healthcare for 7 years. Benefis covers of the states land mass, an area comparable in size to Kansas and can provide advanced care for everything except for burns and organ transplants. We offer great specialty support including neurosurgery, cardiothoracic and vascular, advanced gastroenterology, a regional cancer institute and a state-of-the-art emergency trauma department with a dedicated air ambulance program, including fixed and rotor wing. Visit our website *********************** for more information Submit your CV today to learn more, *********************** or *************************** RequiredPreferredJob Industries Other
    $29k-34k yearly est. 10d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Customer service advisor job in Great Falls, MT

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $28k-36k yearly est. 19h ago
  • Customer Service Representative - State Farm Agent Team Member

    Austin Collins-State Farm Agent

    Customer service advisor job in Great Falls, MT

    Job DescriptionBenefits: Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative with Ausitn Collins State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $28k-36k yearly est. 25d ago
  • Customer Service Representative - Great Falls, MT

    Kedia Corporation

    Customer service advisor job in Great Falls, MT

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $28k-36k yearly est. 60d+ ago
  • Customer Service Rep(07008) - 4109 2nd Ave N

    Domino's Franchise

    Customer service advisor job in Great Falls, MT

    Taking orders over phone and over counter face to face. Working in store to restock inventory and help with product preparation. Light cleaning duties. Must be 16 yrs of age Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be no less than Sixteen (16) years of age. Ability to pass applicable Company background checks. Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders. Superb ability to multi-task Ability to function in a dynamic, fasted paced environment. Ability to adjust to changing priorities. Ability to enter orders using a computer keyboard or touch screen. Ability to take orders over the counter or phone. Ability to work independently and as part of a team. Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Additional Information Looking for energetic happy customer service oriented team members.
    $28k-36k yearly est. 60d+ ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Customer service advisor job in Great Falls, MT

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $28k-35k yearly est. 19h ago
  • Service Advisor 1

    Gills Point S Tire & Auto

    Customer service advisor job in Great Falls, MT

    Full-time Description Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. Our Service Advisors must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, & Medium Truck. RESPONSIBILITIES to include, but are not limited to: Perform and understand all knowledge of a Service Technician I (Retail & Commercial) Greeting customers and addressing their inquiries and concerns. Providing a positive and professional customer service experience. Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and entry level mechanical issues. Documenting the customer's concerns and collecting relevant information. Recommending tires based on the vehicle's condition and the customer's concerns. Providing clear explanations of recommended tires, including costs and timeframes. Providing customers with accurate cost estimates for proposed tires. Obtaining approval from customers before proceeding with work. Creating detailed work orders for service technicians, including a description of customer concerns, recommended services, and any additional notes. Coordinating and scheduling service appointments for customers. Managing the service department's schedule to optimize workflow. Communicating customer concerns and vehicle issues to service technicians. Providing technicians with relevant information to aid in diagnosis and repair. Following up with customers to provide updates on the status of their vehicles. Communicating any additional findings or recommended services as needed. Ordering necessary Tires for customers. Understanding inventory and ensuring the availability of required tires. Coordinating billing and invoicing processes. Providing customers with detailed invoices and explaining charges. Educating customers on tire best practices and answering questions about tires. Addressing and resolving customer concerns or complaints in a professional and effective manner. Maintaining accurate records of customer interactions, service recommendations, and work performed. Requirements High School Diploma or Equivalent Technical or vocational training courses in automotive repair, tire technology, or a related field a plus Willingness to pursue TIA certification with company support and assistance Valid driver's license and acceptable driving record required Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively. Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures. Excellent verbal and written communication skills to interact with customers and relay information clearly and effectively between customers and technicians. Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience. Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules. Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office). The ability to upsell services and products based on vehicle condition and customer needs. We offer: Paid time off Stable working hours Excellent Training - with opportunities for training and career advancement Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days Competitive wages 401(k) savings plan with company match Salary Description $18.00 to $23.00 per hr, dependent upon experience
    $18-23 hourly 60d+ ago
  • Inside Sales/ Customer Service Representative

    Glass Doctor

    Customer service advisor job in Great Falls, MT

    We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience. As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Specific Responsibilities: Meet or exceed monthly sales goals Receive incoming calls in professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Job Requirements: Prior experience in the auto and/or flat glass industry is a plus Computer literate, with working knowledge of work processing, business software and spreadsheet applications Proficiency to navigate tablet based technology Excellent communication skills Good organizational and time management skills Professional appearance and personality Benefits: Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up! Compensation: $14 - $16 per hour Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own. Notice Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
    $14-16 hourly Auto-Apply 60d+ ago
  • Service Advisor-Internal

    Bishs RV Inc.

    Customer service advisor job in Great Falls, MT

    Job Description We are seeking a charismatic and organized Internal Service Advisor to join our RV team. In this key role, you'll bridge the gap between sales and service, ensuring sold units are prepped accurately and efficiently. Key Objectives: Deliver Exceptional Customer Experience Coordinate Seamless Service Operations Support Cross-Departmental Collaboration Responsibilities: Review and assess internal service work orders for accuracy and completeness Coordinate workflow and timelines with dispatch, technicians, and the sales team Ensure units are prepped and ready for delivery according to dealership standards Track the status of internal jobs and follow up to ensure on-time completion Assist with documentation, parts coordination, and warranty-related process Support Inventory tracking and maintain accurate service records Communicate effectively across departments to align priorities and avoid delays What you'll bring: Exceptional skills in customer service and communication Ability to use a variety of computer-based systems Excellent verbal and written communication skills Flexibility with work schedules: including Saturdays (we are always closed on Sundays) Problem-solver who takes initiative Ability to pass a background and drug test Neat, clean, and professional appearance Demonstrate alignment with the Company's vision, mission, and core values in all interactions Eager to contribute to a smooth and efficient service operation Expected Results: Internal units are serviced and delivered on time and to standard Improved communication and coordination between service and sales Reduction in errors or delays due to incomplete work orders or miscommunication Increased efficiency in internal prep and warranty processes Strong support for a positive customer experience through behind-the-scenes accuracy and care A reliable, proactive presence that contributes to team success and dealership performance Resources: On-the-job training and mentorship from experienced service and sales staff Access to industry-leading service management software and scheduling tools Use of internal checklists, work order templates, and warranty documents Collaboration with a supportive, team-oriented environment focused on success Uniforms and safety gear provided for on-site responsibilities Who we are: Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results. Perks: Comprehensive benefits package including medical, vision, dental, and other supplemental coverages 401K with 5% match Employee discounts Company-paid life insurance Gym membership reimbursement Opportunities for advancement Annual Incentive Trip for Top Performers RV Borrowing Program Incredible Team Culture We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
    $27k-43k yearly est. 11d ago
  • Service Advisor-Internal

    Bish's RV

    Customer service advisor job in Great Falls, MT

    We are seeking a charismatic and organized Internal Service Advisor to join our RV team. In this key role, you'll bridge the gap between sales and service, ensuring sold units are prepped accurately and efficiently. Key Objectives: Deliver Exceptional Customer Experience Coordinate Seamless Service Operations Support Cross-Departmental Collaboration Responsibilities: Review and assess internal service work orders for accuracy and completeness Coordinate workflow and timelines with dispatch, technicians, and the sales team Ensure units are prepped and ready for delivery according to dealership standards Track the status of internal jobs and follow up to ensure on-time completion Assist with documentation, parts coordination, and warranty-related process Support Inventory tracking and maintain accurate service records Communicate effectively across departments to align priorities and avoid delays What you'll bring: Exceptional skills in customer service and communication Ability to use a variety of computer-based systems Excellent verbal and written communication skills Flexibility with work schedules: including Saturdays (we are always closed on Sundays) Problem-solver who takes initiative Ability to pass a background and drug test Neat, clean, and professional appearance Demonstrate alignment with the Company's vision, mission, and core values in all interactions Eager to contribute to a smooth and efficient service operation Expected Results: Internal units are serviced and delivered on time and to standard Improved communication and coordination between service and sales Reduction in errors or delays due to incomplete work orders or miscommunication Increased efficiency in internal prep and warranty processes Strong support for a positive customer experience through behind-the-scenes accuracy and care A reliable, proactive presence that contributes to team success and dealership performance Resources: On-the-job training and mentorship from experienced service and sales staff Access to industry-leading service management software and scheduling tools Use of internal checklists, work order templates, and warranty documents Collaboration with a supportive, team-oriented environment focused on success Uniforms and safety gear provided for on-site responsibilities Who we are: Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results. Perks: Comprehensive benefits package including medical, vision, dental, and other supplemental coverages 401K with 5% match Employee discounts Company-paid life insurance Gym membership reimbursement Opportunities for advancement Annual Incentive Trip for Top Performers RV Borrowing Program Incredible Team Culture We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations. 
    $27k-43k yearly est. 11d ago
  • FitLife Service Representative

    One and Only Fitness Consulting

    Customer service advisor job in Great Falls, MT

    Job DescriptionWelcome to FitLife in Great Falls, MT! Customer Service and the overall care of our members are always top priority at FitLife! We are a family oriented facility and strive to know all members. The Service Representative is an exciting position that pays you to talk to people about fitness! This is a full-time position with competitive pay and commission. There's no limit to how much you can make! Daily, you will work on the membership team, have a primary focus on obtaining new leads, organize events to spread fitness into the community, and help create a positive environment for our members and staff! So, who are we looking for? Someone that is comfortable being outgoing, selling, and meeting new people. Previous sales and customer experience is a plus! Someone that gets excited about knocking things off a checklist. Someone that races toward the finish line first. You strive for growth and success. Someone that enjoys an environment where they can be creative and think critically. Compensation is base pay, commission, and frequent bonus opportunities. This is the perfect opportunity for someone that is looking to challenge themselves and jumpstart a career path in fitness, management, business, ownership, and more! We look forward to getting to know you. Good luck!
    $29k-37k yearly est. 19d ago
  • Service Advisor

    Interstate Companies, Inc. 4.0company rating

    Customer service advisor job in Great Falls, MT

    Job Title Service Advisor Falls Montana Company I State Truck Centers Were growing and looking for an energetic customer focused Service Advisor to join our Great Falls team If you love solving problems building relationships and keeping heavy duty trucks rolling this is your opportunity Service Advisors fulfill a critical role in our operations They are responsible for building strong customer relationships by consulting with customers regarding their service needs Together with the technicians a Service Advisor ascertains the cause of the issues that prompted a given customers visit works to address and resolve those issues Were looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry If you are a person with a commitment to quality and excellence then we want to hear from you Interstate Companies Inc is a dynamic organization that provides rewarding careers for more than 1700 employees in its corporate office and five operating units Interstate Assembly Systems Interstate Bearing Systems Interstate Energy Systems Interstate Power Systems and I State Truck Center Interstate is also a leader in Heavy Diesel Construction Equipment Off Highway Equipment and Agriculture Equipment At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction every single day Service Advisor Responsibilities Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards All aspects of transaction from taking appointment to completing invoice and collecting from customer Assist fellow service office employees with managing schedule and workload Manage technician time and monitor repair progress for maximum efficiency Work with parts department by gathering information to complete repair estimates before updating customer for approval Work with outside vendors for sublet work needed on customer units Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors Service Advisor Requirements Basic computer skills and knowledge High school diploma or equivalent Excellent communication and time management skills Strong problem solver with the ability to think outside of the box3 Years of Truck or Automotive Service Writing Experience RequiredService Advisor Qualities Positive attitude Solid written and verbal communication skills including excellent customer service and phone skills Organized and able to manage time wisely The desire to succeed in a day to day challenging position Mechanical ExperienceComputer Skills Excel Word Excede OSEmployee Benefits Competitive Wages Be paid your worth Tool program available Tuition assistance for educational and ongoing career growth Health dental and vision coverage begins on the first day of the following month Paid Time Off PTO starts accruing day one of your full time employment Holidays 6 Holidays and 2 Floating Holidays per year 401K with company matching Long Term Disability SuppliedShort Term Disability SuppliedLife Insurance SuppliedHealthiest You Virtual Health Care paid by InterstatePPE Reimbursement Safety Glasses and Safety Boot ReimbursementPet Insurance We care about our furry friends Employee Discounts available on products and services Paid Employee Assistance Program Free 247 Access to a guidance consultant regarding life challenges you or family member may face Paid Health and Well being screening for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration IPSRT
    $27k-33k yearly est. 19d ago
  • Service Advisor

    I-State Truck Center 3.8company rating

    Customer service advisor job in Great Falls, MT

    Job Title: Service Advisor Company: I-State Truck Centers We re growing and looking for an energetic, customer-focused Service Advisor to join our Great Falls team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity! Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We re looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you. Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment. At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day! Service Advisor Responsibilities: Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer. Assist fellow service office employees with managing schedule and workload. Manage technician time and monitor repair progress for maximum efficiency. Work with parts department by gathering information to complete repair estimates before updating customer for approval. Work with outside vendors for sublet work needed on customer units. Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors. Service Advisor Requirements: Basic computer skills and knowledge High school diploma or equivalent Excellent communication and time management skills Strong problem solver with the ability to think outside of the box. 3 Years of Truck or Automotive Service Writing Experience Required Service Advisor Qualities: Positive attitude Solid written and verbal communication skills including excellent customer service and phone skills. Organized and able to manage time wisely. The desire to succeed in a day-to-day challenging position. Mechanical Experience Computer Skills (Excel, Word, Excede OS) Employee Benefits Competitive Wages Be paid your worth! Tool program - available Tuition assistance - for educational and ongoing career growth Health, dental and vision coverage - begins on the first day of the following month. Paid Time Off - (PTO) starts accruing day one of your full-time employment. Holidays - 6 Holidays and 2 Floating Holidays per year 401(K) - with company matching. Long Term Disability - Supplied Short Term Disability - Supplied Life Insurance - Supplied Healthiest You - Virtual Health Care paid by Interstate. PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement Pet Insurance We care about our furry friends! Employee Discounts - available on products and services Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face. Paid Health and Well-being screening - for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #IPSRT
    $27k-33k yearly est. 19d ago
  • Treatment Service Specialist - School-Based Services (Great Falls, MT)

    Aware 4.3company rating

    Customer service advisor job in Great Falls, MT

    If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE. AWARE is looking for the right person to join the team as a treatment service specialist. The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need. We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE. Responsibilities: Provide direct services to children with special needs in the school setting. Collaborate with parents, teachers, and school personnel to develop and implement individualized plans. Communicate behavioral and emotional observations to the treatment team and participate in team building meetings and activities. Utilize a wrap-around approach to ensure the child's success in both the school and home setting. Assist youth in developing coping skills, social/recreational skills, independent living skills, mediation and conflict resolution skills, and problem-solving skills. Excited to join our organization? AWARE treatment service specialists earn $19.75 - $21.92 per hour. Requirements Talents, skills, and abilities: A BS/BA Degree in a Human Services Related Field is preferred; an equivalency can be used based on documented work history, education, and volunteer experience. Requires computer literacy skills, including the ability to navigate, record, and overall basic computer skills needed for performance-based software as well as an electronic medical records system. The Specialist must have the interpersonal oral and written communications skills to work as a team member, to make observations and to report them accurately, to learn resident care methods, and to follow oral and written instructions. High School Diploma or HSE is required, along with past employment experience. Must have, or be willing to obtain, a valid Montana Driver's License and have an acceptable driving record. Must have an acceptable criminal and protective services background check. Benefits: AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE's benefits include: Annual raises Tuition Reimbursement Health Insurance Dental/Vision Insurance 401(k) with company match Life Insurance Wellness programs Generous paid time off We are proud to be an equal opportunity employer.
    $19.8-21.9 hourly 60d+ ago
  • Pro Customer Service Sales

    Home Depot 4.6company rating

    Customer service advisor job in Great Falls, MT

    The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.
    $24k-29k yearly est. 7d ago
  • Service Response Specialist (Registry)

    Benefis Health System 4.5company rating

    Customer service advisor job in Great Falls, MT

    Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you! Responsible for providing ambulation, transfer/transport, and accommodating lift needs for the patient. Available via dispatch to transport patient care items and equipment. Communicates in a timely manner with the patient, family, and healthcare team as needed and documents care according to hospital policy/procedure. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures. Education/License/Experience Requirements: Current Nursing Assistant, EMT- Basic, or Surgical Tech Certification in the State of Montana required. Prior CNA/ EMT experience preferred. Current BLS certification by American Heart Association, preferred (able to acquire upon hiring) Current/ Valid driver's license preferred
    $28k-33k yearly est. Auto-Apply 58d ago
  • Customer Service Representative - Great Falls, MT

    Kedia Corporation

    Customer service advisor job in Great Falls, MT

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $28k-36k yearly est. 11h ago
  • Service Advisor 1

    Gills Point S Tire & Auto

    Customer service advisor job in Great Falls, MT

    Job DescriptionDescription: Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us. Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. Our Service Advisors must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, & Medium Truck. RESPONSIBILITIES to include, but are not limited to: Perform and understand all knowledge of a Service Technician I (Retail & Commercial) Greeting customers and addressing their inquiries and concerns. Providing a positive and professional customer service experience. Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and entry level mechanical issues. Documenting the customer's concerns and collecting relevant information. Recommending tires based on the vehicle's condition and the customer's concerns. Providing clear explanations of recommended tires, including costs and timeframes. Providing customers with accurate cost estimates for proposed tires. Obtaining approval from customers before proceeding with work. Creating detailed work orders for service technicians, including a description of customer concerns, recommended services, and any additional notes. Coordinating and scheduling service appointments for customers. Managing the service department's schedule to optimize workflow. Communicating customer concerns and vehicle issues to service technicians. Providing technicians with relevant information to aid in diagnosis and repair. Following up with customers to provide updates on the status of their vehicles. Communicating any additional findings or recommended services as needed. Ordering necessary Tires for customers. Understanding inventory and ensuring the availability of required tires. Coordinating billing and invoicing processes. Providing customers with detailed invoices and explaining charges. Educating customers on tire best practices and answering questions about tires. Addressing and resolving customer concerns or complaints in a professional and effective manner. Maintaining accurate records of customer interactions, service recommendations, and work performed. Requirements: High School Diploma or Equivalent Technical or vocational training courses in automotive repair, tire technology, or a related field a plus Willingness to pursue TIA certification with company support and assistance Valid driver's license and acceptable driving record required Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively. Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures. Excellent verbal and written communication skills to interact with customers and relay information clearly and effectively between customers and technicians. Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience. Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules. Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office). The ability to upsell services and products based on vehicle condition and customer needs. We offer: Paid time off Stable working hours Excellent Training - with opportunities for training and career advancement Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days Competitive wages 401(k) savings plan with company match
    $27k-43k yearly est. 5d ago

Learn more about customer service advisor jobs

How much does a customer service advisor earn in Great Falls, MT?

The average customer service advisor in Great Falls, MT earns between $28,000 and $40,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.

Average customer service advisor salary in Great Falls, MT

$33,000
Job type you want
Full Time
Part Time
Internship
Temporary