Customer Service & E-Commerce Supervisor - Full Time
Customer service advisor job in Chappaqua, NY
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities:
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
Establishes clear expectations for balancing in-store customer service and completing online orders.
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
Seeks awareness of relevant competitors and industry trends.
Ensures an effective and efficient response to customer questions, requests, and/or concerns.
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintains Team Member safety and security standards.
Ensures compliance with relevant regulatory rules and standards.
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
Maintains cleanliness of workspaces including staging area and coolers.
Maintains security of equipment, e.g., MSRs, phones, currency counters.
Proactively identifies process improvement opportunities.
Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
Ability to perform task management, balancing dynamic customer flows.
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
Excellent interpersonal, motivational, team building and customer relationship skills.
Capable of teaching others in a positive and constructive manner.
Proficient with email, Microsoft Office, and operations-related applications.
Qualifications
12+ months retail experience
Physical Requirements/Working Conditions
Must be able to lift 50 lbs.
In an 8-hour workday: standing/walking 6-8 hours.
Hand use: Single grasping, fine manipulation, pushing and pulling.
Work requires the following motions: bending, twisting, squatting, and reaching
Exposure to FDA approved cleaning chemicals
Exposure to temperatures 90 degrees Fahrenheit
Ability to work in a wet and cold environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
The wage range for this position is $18.00-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: **********************************************
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
Customer Support Specialist
Customer service advisor job in Huntington, NY
iNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We are known for manufacturing proprietary magnetics, capacitors, resistors, filters, and more. We serve mission-critical data and power applications in the Defense, Aerospace & Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets.
iNRCORE Group currently has fourteen (14) manufacturing facilities across the globe with more than one thousand (1000+) employees - and growing! Our business entities include company names such as Bicron, Coast Magnetics, DYCO, Gowanda, iNRCORE, Passive Plus, RCD, Sentran, TTE, and Vanguard Electronics. Our organization has a world-class reputation for innovation, quality products and expertise, and outstanding leadership. Our talented staff is what makes this all possible. We are actively seeking to hire highly skilled professionals to meet our growing demand and join our expanding team(s).
We currently have an opening for a Customer Fulfillment Representative in our PPI facility, located in Huntington, NY. This position is critical to the success of PPI and will be supporting customer engagement, account management, and internal coordination to drive revenue growth. The Customer Fulfillment Representative serves as a key point of contact for customers, ensuring accurate order fulfillment, timely communication, and support throughout the sales process. This role reports directly to the Director of Program Management.
The ideal candidate for this position should be technically proficient with a strong understanding of electronic components, experienced in managing customer accounts and driving sales growth, highly organized, detail-oriented, and results-driven. The candidate should also be skilled in building relationships, collaborating with cross-functional teams, and comfortable working in a fast-paced, technical sales environment.
Details of the Role: The Customer Fulfillment Representative will be responsible for receiving & shipping product, preparing and issuing customer quotes, confirming and processing orders, rescheduling, and providing responsive customer service. This role emphasizes virtual communication and proactive outreach to maintain and grow relationships with OEMs, distributors, and contract manufacturers. You will coordinate and respond to customer requests for pricing and delivery, ensure compliance with export regulations and update CRM systems. Daily activities include direct communication with customers via phone, email, and electronic portals, coordinating with internal departments to meet customer requirements, and supporting outside sales representatives with information and leads.
Duties and Responsibilities:
Shipping:
Receive parts from manufacturers and process documentation in ERP system.
Allocate parts to orders, coordinate and adjust orders as needed to meet customer demands and requests.
Knowledge of domestic and international shipping procedures required.
Communicate with internal teams to ensure customer requirements and delivery expectations are met.
Identify and collaborate change orders to meet customer demand internally with team members.
Ensure compliance with export regulations and government/military contract requirements as instructed.
Apply high attention to detail in reviewing orders to ensure accuracy and efficiency.
Additional duties as instructed by management.
Inside Sales:
Serve as the primary point of contact for assigned customer accounts.
Coordinate and respond to customer requests for price and delivery quotations, ensuring margin targets are met.
Prepare and deliver accurate quotes and proposals and follow up to secure new orders.
Process customer orders and maintain up-to-date account information in CRM tools.
Expedite orders with suppliers when necessary.
Support outside sales representatives with information and leads.
Respond promptly to customer inquiries and resolve issues professionally both verbally and via email.
Qualifying Attributes and Skills
Bachelor's Degree in Business, or equivalent work-related experience (High School Diploma minimum; BA preferred).
Minimum of 5 years of experience in customer facing shipping position(s) & customer service, preferably in electronic components or manufacturing.
Strong understanding of electronic components and familiarity with defense, aerospace, and high-reliability markets.
Excellent communication skills (oral and written) and strong interpersonal skills.
Proficiency in shipping software, preferably Starship.
Proficiency in Microsoft Office Suite and CRM tools.
Excellent attention to detail and organizational skills, identifying issues, adjusting changes, and pivoting to different demands as they arise.
Ability to manage multiple accounts, prioritize effectively, and meet deadlines.
Positive and professional attitude with strong problem-solving skills.
Ability to work independently and as part of a team.
Some knowledge of compliance requirements for government and military contracts, including export regulations.
iNRCORE and its affiliated entities are an equal opportunity employer with a full suite of benefits offered to full-time employees.
Excellent earning potential with qualifying annual bonuses
Health, Dental, and Vision Benefits
Elective Flexible Spending and Dependent Care Accounts
Company paid and elective buy-up Life & AD&D Insurance
Company paid Short-Term Disability and Elective Long-Term Disability
Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits
401(k) Retirement Savings Plan with qualifying Company match
Company paid mental health and Employee Assistance Program (EAP)
Paid Holidays and paid time off (PTO)
Employee Discount Program (LifeMart via ADP)
iNRCORE, LLC and its affiliated entities is an Equal Opportunity Employer. All qualified applicants will be considered.
Customer Success Associate
Customer service advisor job in New Hyde Park, NY
Client Success Associate
About Us
Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions - from major ports to final destinations.
We're expanding our team and seeking a smart, organized, and client-obsessed Client Success Associate who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide.
Position Summary
As a Client Success Associate at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You'll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish.
Key Responsibilities
Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals.
Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews.
Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities.
Resolve issues and drive resolution across internal teams in a professional and proactive manner.
Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations.
Help prepare client-facing decks or Quarterly Business Reviews.
Maintain accurate records of customer interactions and shipment documentation.
Support process improvements and identify opportunities to enhance service performance.
Handle escalations and ensure customer satisfaction through prompt and clear communication.
Qualifications
1-3 years of experience in customer service, preferably in logistics, freight forwarding, or e-commerce fulfillment.
Experience managing B2B clients.
Strong communication and problem-solving skills.
Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus).
Detail-oriented, organized, and capable of managing multiple priorities.
Team player with a proactive attitude and ability to work under pressure.
Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus.
Knowledge of customs procedures or international shipping is an advantage.
Why Join AGS
Be part of a global logistics leader transforming e-commerce delivery.
Collaborative, fast-paced, and growth-oriented work culture.
Opportunities for career development and advancement.
Competitive pay, benefits, and performance incentives.
Customer Service Representative
Customer service advisor job in Farmingdale, NY
Network Adjusters is seeking a friendly, organized, and proactive individual to join our customer service team in our New York office in Farmingdale. The ideal candidate has excellent communication and customer service skills. He/she has an excellent understanding of administrative and clerical procedures/systems and the ability to multitask in a paperless environment. Your primary role will be to enter claims, address inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
COMPANY DESCRIPTION:
Network Adjusters, Inc. has been serving the insurance industry for almost seven decades and provides third-party claims administration and independent adjusting services to its clients. We offer flexible, cost-effective products tailored to the specific needs of our clients. Our services focus on achieving early claims resolution while maximizing savings on expenses and loss pay out. The company is located in Farmingdale, NY.
RESPONIBILITIES:
Communicate with clients, insureds, claimants and providers via phone and email
Provide knowledgeable answers to questions about claims status and processes
Work with internal departments to meet clients needs
Data entry in various platforms, including claims intake, claims processing, preparing files for audits
Provide claims and administrative support to Adjusters including but not limited to letters, forms, closings, filing of ISO, CIB and NICB
Perform DMV, Locate, Asset and Police Report searches
Faxing and copying, as needed
QUALIFICATIONS:
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Working knowledge of Microsoft Office Suite and other office equipment
Associate's degree or equivalent experience preferred
Ability to learn new systems and adapt
Clerical skills including data entry, record keeping, and confidentiality
Highly organized, detail-oriented, able to multitask effectively, and work independently
Experience working in an insurance or related business would be beneficial but is not required.
PHYSICAL REQUIREMENTS/ADA:
This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position as this role requires in-office presence. (This role is located in Farmingdale, NY)
BENEFITS:
• Training/Development and Growth opportunities
• 401(k) with company match
• Comprehensive health plans
• Strong work/family and employee assistance programs
• Flexible work hours
• Comprehensive health plans including dental and vision coverage
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off / company holidays
• Referral program
Starting pay for this position: $25.00 per hour
Customer Service Representative
Customer service advisor job in Jericho, NY
Basic Function:
The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners.
Principal Responsibilities:
Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner.
Assist customers with deposits, withdrawals, or payments and resolve client concerns.
Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers.
Open commercial and consumer accounts and assist customers with routine account related inquiries.
Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction.
Utilize Sales Force to track client interactions.
Assist with branch vault opening, closing and balancing procedures.
Inform customers about bank products and services.
Always maintain a professional appearance and demeanor.
Comply with all department Security, company policies, procedures, and regulations.
Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements.
Background and Experience:
High school diploma or equivalent required, and 1-3 years Teller/customer service experience.
Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees.
Excellent organizational and time management skills.
Ability to work independently with little to no supervision.
Cash handling experience preferred.
High level of accountability, efficiency, and accuracy.
Prior Customer Service experience.
Microsoft Office and Excel skills. Salesforce experience preferred.
Location: Esquire Bank, Jericho, NY (On-site)
Full time - M-F 8:30 am - 5:30 pm
Estimated Salary Range:
$40,000 - $55,000 / year
Compensation may vary based on education, skills, qualifications and/or expertise.
Client Service Associate - Social Security Disability
Customer service advisor job in Islandia, NY
Imagine a career where you change lives every day and directly impact families regaining stability, independence, and peace of mind. At Binder & Binder Social Security Disability Advocates, we fight for vulnerable clients, ensuring they receive the disability benefits they deserve. Our nationwide team blends expertise, compassion, and determination to guide clients through complex processes. If you're driven to make a difference-whether as an advocate, SSDI case manager, or support specialist-join us to transform lives and build a rewarding career with a trusted leader in disability advocacy.
We give you:
Potential for career growth
Intensive training to perform a vital role
The stability of working with a long-standing organization
Friendly management that makes you smile
A Chance to work with a close-knit team
Staff longevity, with many of us here for over 10 years
A successful company, winning thousands of cases since 1975
Primarily, you will:
Handle customer communications (calls, emails, complaints, inquiries)
Screen potential clients for benefits and gather their medical/personal information
Manage deadlines, maintain detailed records, and update account statuses
Work effectively with difficult personalities and challenging scenarios
We require:
Strong interpersonal and verbal/written communication skills
Ability to work in a fast-paced, deadline-driven environment
Excellent organizational, attention to detail and multitasking skills
Computer literacy
Starting salary: $19-21/hour.
Client Service Associate, for immediate consideration, please email a resume to: **************************.
An EOE m/f/d/v.
Part-Time Customer Service Representative
Customer service advisor job in Milford, CT
We're hiring a Customer Service Representative on a part-time basis for a growing client in Milford. This role is ideal for someone who thrives in a fast-paced, customer-driven environment and enjoys being a key player in ensuring smooth order processing and client satisfaction.
Key Responsibilities:
Serve as the primary point of contact for customers via phone, email, and online portals
Accurately enter and manage orders in the ERP system, including sending order confirmations
Provide timely updates on order status, shipping details, and general inquiries
Onboard new customers by creating accounts and collecting necessary documentation
Generate and send sales invoices upon order shipment
Assist the sales team with preparing quotes for spare parts and product configurations
Maintain detailed and accurate records of customer communications and transactions
Support general administrative tasks and other duties as assigned
Qualifications:
Previous experience in customer service or inside sales (B2B/manufacturing industry experience is a plus)
High school diploma required; some college coursework preferred
Strong communication skills-both written and verbal
Highly organized with strong attention to detail
Able to multitask and adapt in a dynamic, start-up style environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with ERP or CRM software
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Customer service advisor job in Norwalk, CT
Title: Customer Service Representative / Inside Sales
Pay Range: competitive salary, bonus opportunity
Benefits: Employee Health Benefits 100% Covered, 401K
Growth Opportunity: rapidly growing company that will have many opportunities for promotions
Our client is a leading provider of high-quality building materials, serving residential, commercial, DIY and industrial markets. Comprised of a group of 4 companies and growing, they have histories ranging between 25 and 100 years in business and a strong reputation for quality USA made products. They are well funded and building out their sales teams at all levels as they execute the roadmap for growth by the new CEO, who has a track record of successfully growing businesses.
Responsibilities:
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Perform data entry tasks to maintain up-to-date customer records and interactions.
• Conduct outbound calling to existing clients for follow up on customer feedback or promote new services.
• Collaborate with team members to resolve complex customer issues effectively.
• Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
Ideal Candidate Profile:
• Excellent verbal and written communication skills
• Strong client service orientation with the ability to empathize with customers' needs.
• Experience with order management systems and CRM software is a plus.
• Ability to communicate efficiently while engaging with customers on various platforms.
• Sales experience is beneficial for promoting products and services effectively.
• multilingual abilities are a plus
Online Customer Service Representative
Customer service advisor job in Glen Head, NY
London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Track customer inquiries through multiple websites and through entire lifecycle of customer's request
Add products and update content on London Jewelers website
Maintain Brand pages on London Jewelers website updating banners, products and information
Daily price and inventory updates on our website
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Track monthly store traffic report
Daily cash report
Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active
Provide product and service information and guidance
Maintain appointment requests for store locations
Document and update customer records based on interactions
Follow up and track with customers and the store to ensure their issues are resolved
Stay updated on product knowledge and company policies
Follow daily task check list
Maintain a positive and empathetic attitude toward customers
Qualifications/Experience:
Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using ERP software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree or equivalent
Flexibility to work in shifts if required
Good typing skills and computer literacy
Preferred Qualifications:
Degree in a relevant field
Job Type:
Full-time
In office
Salary:
$25 an hour
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) with employer matching
Employee assistance program
Employee discount
Flexible spending account
Health savings account
Life insurance
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Customer Retention Specialist, $750/week + Commission, No Weekends
Customer service advisor job in New Rochelle, NY
25 E Main St., New Rochelle, NY 10801
Customer Retention Specialist$750/week plus Commission!Monday - Friday! No Weekends!
Honda of New Rochelle's Service Retention Dept. is seeking a motivated Customer Retention Specialist to focus on maintaining and enhancing relationships with existing customers to reduce customer attrition and ensure a positive experience that encourages repeat business.
A customer retention specialist plays a crucial role in driving business success by fostering loyalty and ensuring that customers feel valued. Their efforts contribute to increased customer satisfaction, repeat business, and ultimately, higher profitability for the auto service provider.
Are you a BDC Manager that wants to work more independently or a BDC Agent who wants to move up and make more $$$? Apply now an drive your career forward with this great opportunity!
Key Responsibilities:
Focus on maintaining and enhancing relationships with existing customers to reduce customer attrition and ensure a positive experience that encourages repeat business.
Communicate with customers to understand their needs and concerns.
Proactively reach out to at-risk customers to address issues before they lead to cancellations.
Handle customer complaints and provide effective solutions.
Collaborate with service teams to ensure customer satisfaction.
Analyze customer feedback to identify trends.
Develop and implement retention strategies tailored to customer preferences.
Qualifications:
Previous experience in customer service or retention roles, particularly in the automotive sector, is beneficial.
Strong communication and interpersonal skills.
Problem-solving abilities to address customer issues effectively.
Empathy to understand customer emotions and build rapport.
We offer:
$750/week plus Commission!
Paid Training
Monday - Friday, no weekends!
Medical, dental, vision, and life insurance
401(k) plan
Paid vacation / sick time
Employee discounts on products & services & vehicle purchase plans
A clearly defined career path for advancementand promotions from within!
An enthusiastic and fun working environment
RequiredPreferredJob Industries
Customer Service
Customer Service Professional
Customer service advisor job in Stamford, CT
About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information.
Job Purpose
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.
Duties and Responsibilities
People
Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.
Operations
Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
Stakeholder Management
Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
Strategy
Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
Performs other duties as assigned.
Qualifications
Education & Experience:
High school diploma or GED required
Associate's or Bachelor's degree in Business, Communications, or a related field preferred
Familiarity with customer service principles, including active listening and empathy.
Experience using phones, email or live chat to communicate with customers.
Understanding of the company's products, services, and policies to provide accurate information.
Ability to handle customer inquiries, complaints and services.
Basic troubleshooting and problem-solving techniques.
Strong written and verbal communication skills.
Knowledge & Skills:
Previous experience in customer-facing roles such as retail, hospitality, or call centers.
Ability to handle customer inquiries professionally and resolve issues effectively.
Ability to meet or exceed performance goals in a customer service setting.
Strong communication skills with a focus on clarity and professionalism.
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
Office environment. Noise level is moderate.
Work is primarily performed at a desk using a computer and other standard office equipment
Occasional walking to meetings or shared office equipment may be required.
Ability to work after normal business hours as needed.
Waste Harmonics Keter Comprehensive Benefits Package
Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
7 Paid Holidays
At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
Auto-ApplyParts and Service Technical Advisor- Oyster Bay, NY
Customer service advisor job in Oyster Bay, NY
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks)
CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
Parts and Service Technical Advisor- Oyster Bay, NY
Customer service advisor job in Oyster Bay, NY
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty. Key job responsibilities include but are not limited to:
Provide phone and in-dealership technical assistance
Troubleshoot and solve final repair attempt situations
Represent Stellantis as subject matter expert (litigation/buybacks)
CAIR updates needed for each involvement
Manage dealership technical training requirements
Provide support for C.A.G. / Engineering / proving grounds requests
Recall and Rapid Response (RRT) follow up and reduction
Act as quality feedback liaison
Provide dealership consultation on the following:
Repair Service Agreements and facilities inspections
Tools/equipment/facility
Customer experience and improved Fixed First Visit
Repair shop process improvements and proactive business planning with a focus on the customer
Customer Relations Specialist (Internet Sales)
Customer service advisor job in Saint James, NY
This is an outstanding opportunity to become a member of our rapidly expanding Retail Customer Experience Center. Our department answers inbound inquiries, sends the proper information and follows up with friendly phone calls and emails. We are looking for the right person with the following skills - Very process oriented and organized, Very friendly - Goal oriented - work for hourly rate and commission/bonus, Persistent you know how to get things done. This is a commission based job and an employee in this position would earn a weekly salary and commission. Pay plans are determined by a multitude of factors including but not limited to, prior experience and education.
***Willing to train****
Other Duties Include:
- Answering incoming phone calls
- Answer internet leads by a timely matter
- communicate with our customers via phone, text and email
- Logging Customer details and comments in our CRM.
-Maintaining contact with our customers to make sure they are being taken care of
- Consistently going through all customer base to follow up with all customers
- Scheduling and following up with any no show customers
-Multitasking, constantly taking leads and answering the phones
-Maintain and communicate with all customer bases
-Work closely with the sales team
- Friendly, enthusiastic and reliable team player, positive attitude
No previous automotive experience is necessary. However, the right person with customer service skills, hospitality, bartender, barista, telephone sales, call center or similar experience is preferred.
Hourly rate and performance bonus. Based on experience. Some evening and weekend hours - full time position.
We offer:
Free College Tuition for all Chrysler employees and their family members, including textbooks!
401K Retirement Plan!
Top-of-the-Line Health Plan!
Dental and Vision Insurance Plans!
Flexible Work Schedule for most departments.
Above market pay plans!
Direct Deposit!
Newly Refurbished State-of-the-Art Facilities!
Upward Career Mobility! Multiple examples in the company of employees moving up the ranks! From Lot Person to General Sales Manager!
Paid vacation and sick/personal time for all full time employees!
Credit for Volunteer Work!
Paid on-the-job training!
Pleasant, professional work atmosphere!
Sales employees receive 6 full weekends off per year, in addition to any sick or vacation time!
Employee feedback encouraged by management! Yearly employee feedback surveys!
Yearly reviews for most positions.
Big corporation level of HR Department, in a small company! Full employee handbook, etc.
Growing company! Constantly adding employees! Great opportunities!
Company donates to various charities and the local Long Island community!
Generator on Premises! Always operational!
Rigorous vetting process, drug testing, personality assessments, etc. To make sure all employees are the Best-of-the-Best!
Huge advertising budgets and campaigns. Huge opportunities for a constant stream of business! Bustling stores!
Monthly management meetings in each department to ensure all problems are quickly identified and deal with efficiently.
Requirements
Strong communication skills via phone and email
Effectively manage assigned leads according to our process
Set and confirm appointments that show
Work with sales staff to coordinate follow up and appointments
Strong sense of urgency
Ability to engage with our customers in a friendly manner
Efficiently complete phone calls and emails
Strong written and verbal communication skills
Ability to handle rejection
Time management and organization skills
Salary Description Salary plus commission
Customer Service Advisor
Customer service advisor job in Bedford Hills, NY
Job DescriptionBenefits, and Perks- Commissions are paid every pay period- Medical, Dental, and Vision Insurance- Flexible scheduling- Paid Time Off (PTO)- Career Growth based on Performance and not Seniority - 75% of employees were promoted within Summit Wash Holdings- Referral Bonus up to $800.00 per qualified hire, dependent on position- Free Car Wash Membership
Who are we?
Summit Wash Holdings is a premier group of car wash brands growing throughout the Northeast, Midwest, and Southeast regions. At Summit Wash Holdings, all teammates produce speedy service in a fun and mutually respectful manner with gold-standard integrity, quality, and hospitality, all while maintaining a work-life balance. Our Mission is to provide a fast, quality car wash with friendly-spirited engagement and integrity.
What do we want?
We seek high-energy personalities that thrive in a fast-paced environment to provide a welcoming atmosphere for our Unlimited Wash Pass Members and a memorable first impression on our new car wash guests. A successful candidate would love working outdoors in all conditions and will be excited to roll up their sleeves to get the job done! You must be highly motivated and have an outgoing, friendly personality. All we ask is for you to share our passion for washing cars, creating memorable moments, and our obsession with exceptional guest service!
Location: Russell Speeders Car Wash527 N Bedford Rd, Bedford Hills, NY 10507General Requirements
Authorized to work in the U.S.
40 Hour Work Week (Including Evenings and Weekends)
Basic Computer Skills
Highly developed communication skills - bilingual a plus!
Carwash experience to understand industry-specific challenges and opportunities preferred
8th Grade Proficiency or Above
Physical Requirements
Able to lift at least 50lbs.
Ability to be on your feet for at least 8 hours at a time.
Mobility to work in areas that require kneeling, crouching, or crawling.
Capable of working in both extreme weather elements - hot and cold
Responsibilities
Consistently meets sales and quality metrics
A keen eye for detail
Answer questions regarding car wash services and plans
Process payment transactions
Maintain a safe and clean work area; keep alert for potential hazards
Other duties as assigned
Hourly Rate + Unlimited CommissionCompany Core Values
S.E.L.F.Safety in Every Action: We prioritize the safety of our teammates and customers by embedding it in our culture and operations.Execution: With a focus on creating exceptional car wash experiences, we are committed to operational excellence in every aspect.Leadership: We believe in mentoring and empowering our teams to lead with integrity and achieve their best.Fun: A positive, spirited atmosphere is key to our success, making work enjoyable and fulfilling.
At Summit Wash Holdings, success starts with the S.E.L.F., ensuring our teams feel supported, valued, and empowered to grow. We foster a culture of mutual respect, collaboration, and work-life balance while delivering on our promise to customers. Join us as we redefine the car wash industry through passion, integrity, and innovation!
Summit Wash Holdings brands consist of Waters Car Wash, Russell Speeders Car Wash, Speeders Car Wash, and Fred's Car Wash.
Reservationist
Customer service advisor job in Garden City, NY
Hiring Immediately Reservationist Hourly rate $20.86 Transdev is proud to offer Hourly rate range $20.86-$20.86 Benefits include: * Vacation, Sick time, Floating Holidays and paid time off for 9 observed holidays * Medical, dental & vision after 30 calendar days of employment for full-time employees, life insurance, 401k retirement benefits
OVERVIEW:
Reservationists are responsible for booking trips for ADA paratransit service for the handicap and disable community. Providing clients with timely, accurate, and courteous customer assistance and information to the general public daily. Work requires reservationists to exercise judgement to ensure compliance with established policies, procedures, and guidelines. Reservationists are required to maintain sensitivity and patience to a diverse group of individuals including the elderly and persons of disability in a demanding call center environment. Work involves a large amount of verbal communication, by telephone; attention to detail to prevent errors; good problem-solving skills, and the use of various computer software applications and phone system.
Position is under the direct supervision the Call Center Manager. All telephone calls are recorded and monitored for quality assurance & training purposes and will be used in employee evaluation sessions.
RESPONSIBILITIES:
+ Receive inbound client calls.
+ Book reservations for paratransit service.
+ Provide prompt and courteous customer service to inquiries from the general public.
+ Work closely with the dispatchers to ensure on-time performance and efficiency of service.
+ Verify and update passenger information, locations, addresses, and special comments using system software.
+ Advise potential applicants of the eligibility requirements and assist them as instructed.
+ Prepare applications to be sent out to perspective applicants.
+ Maintain sensitivity and patience to a diverse group of individuals.
+ Email/fax client's certification information for visitor requests to other transit agencies within the nation.
+ Intake customer complaints and document to appropriate department personnel for resolution.
+ Must be reliable and maintain regular attendance to assure efficient and effective performance of job duties.
+ Maintains various logs and produces reports as assigned.
+ Perform other job-related duties assigned by management.
Requirements:
+ Ability to acquire a working knowledge of Nassau Inter-County Express service area.
+ Ability to communicate clearly and concisely both verbally and in written form.
+ Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
+ Ability to operator standard office machines including, but not limited to, fax, copy machine, printers, scanner, computer, telephone and label makers.
+ High School diploma or GED required.
+ Typing speed of at least 35 wpm required; Excellent speed and accuracy preferred.
+ You must be able to pass a drug test and a criminal background check.
+ Must be able to work a flexible schedule, work hours may include a nonstandard workweek, overtime, with various shifts and weekend work.
PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
+ 100 % of work is accomplished indoors and in air conditioned or well-ventilated facilities.
+ Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
* Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
* Successfully pass a pre-employment drug screen and Background check.
With over a decade of experience managing the contract for Nassau Inter-County Express (NICE Bus), Transdev has consistently demonstrated its commitment to excellence. Our dedicated team at NICE Bus has achieved significant milestones, continuously striving to enhance the customer experience. Through innovative practices, a focus on safety, and a customer-first approach, we are setting new standards in public transportation.
For more information, please visit our website at *******************
About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 6569
Pay Group: QSN
Cost Center: 517
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
Customer Service Dispatcher
Customer service advisor job in Hauppauge, NY
Customer Service Dispatcher 1-3 years experience
Customer Service Dispatcher requires:
Proficient with computers
Windows applications
Oracle experience a plus
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the system.
Take service calls, communicate
Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
Reassign work as needed, making judgments based on current workloads & priorities.
Service Dispatcher
Customer service advisor job in Islandia, NY
Job Title: Service Dispatcher
Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Essential Duties
Implements and maintains an effective dispatch system.
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
Maintains timely and professional contact with service customers.
Maintains an organized and up-to-date repair log.
Prepares estimates when required.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Opens and closes repair orders.
Checks customer credit status.
Ensures that technicians follow warranty material disposition procedures.
Communicates job status with the next shift supervisor.
Schedules maintenance for service department vehicles and equipment.
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
Maintains high customer satisfaction ratings.
Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
Maintains a clean work area.
Maintains a professional appearance.
Other tasks as assigned.
Marginal Duties
[If applicable.]
Supervisory Responsibilities
[If applicable.]
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Certificates, Licenses, Registrations
Valid Driver's License
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Title: Service Dispatcher
Department:
Reports To:
FLSA Status:
Prepared By:
Prepared Date:
Approved By:
Approved Date:
Revised Date:
Auto-ApplyCall Center Customer Service / Dispatcher
Customer service advisor job in New Hyde Park, NY
LOGISTICS COORDINATOR / CALL CENTER CUSTOMER SERVICE/ DISPATCHER
We are seeking a Call Center Customer Service / Dispatcher for our fast-paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality. Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background.
Key Responsibilities:
Communicate with customers via phone, email, chat or text
Enter new service requests and assign them to appropriate technicians
Coordinate with internal departments to ensure successful completion of tasks
Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization
Schedule parts jobs in advance confirming appointments with customers utilizing analytics
Partner with Business Units to schedule and complete recurring Preventive Maintenances
Requirements:
Prior dispatch and direct customer experience or related work history
Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text
Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service
Advanced computer skills and familiarity with Microsoft Office products
Neat & organized work habits including ability to multi-task
Ability to use analytics to direct activity and make decisions based on data
Experience in HVAC industry, a plus
Benefits:
Health insurance with generous company contribution
Dental, Life Insurance, Disability, and Vision
401K plan with employer match
Vacation and sick days
Paid holidays
Training & Development programs
Shifts:
Monday - Friday
Full Time & Part Time shift available
On site - In office only
Auto-ApplyAutomotive Service Dispatcher
Customer service advisor job in Inwood, NY
At South Shore Chrysler Dodge Jeep Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & consistency. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Saturday Lunches
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services
Above average industry pay
Responsibilities
Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call.
Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls.Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
Qualifications
Service Dispatch experience preferred
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-Apply