The Relief CustomerService Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful Relief CSR m CSR, Driver, CustomerService, Manufacturing
$30k-36k yearly est. 4d ago
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Customer Service/Service Advisor
Pump & Pantry Sales Associate/Customer Service In Kearney, Nebraska
Customer service advisor job in Jerome, ID
The ServiceAdvisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customerservice.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the ServiceAdvisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customerservice.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the ServiceAdvisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
$16-25 hourly Auto-Apply 8d ago
Customer Service Advisor
Copy & Print
Customer service advisor job in Hailey, ID
Job Description
We're seeking a positive, personable customerservice representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.
Compensation:
$40,000 - $45,000 yearly
Responsibilities:
Communicate frequent customer suggestions to the team to troubleshoot
Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
Regularly meet with sales lead to receive the newest service and product knowledge
Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
Maintain customer accounts and update with new account information as needed
Customer Interaction: Serve as the first point of contact for customers, both in person and via phone, email, and chat. Build and maintain positive customer relationships.
Order Processing: Accurately process customer orders, ensuring all specifications are met and deadlines are upheld.
Product Knowledge: Develop a deep understanding of our signage products, materials, and services to assist customers in making informed decisions.
Problem Solving: Resolve customer issues, complaints, and concerns in a professional and efficient manner, ensuring customer satisfaction.
Team Collaboration: Work closely with our design and production teams to ensure orders are fulfilled according to customer expectations.
Administrative Duties: Maintain accurate records of customer interactions, orders, and inquiries. Assist in various administrative tasks to support the sales and production process.
Qualifications:
Must possess exemplary interpersonal skills, communication skills, and active listening skills
Strong knowledge of customer interface and interaction
Must have graduated high school, received a G.E.D. or equivalent
Excellent communication skills, both written and verbal.
Strong interpersonal skills and a friendly, customer-centric approach.
Detail-oriented with the ability to manage multiple tasks simultaneously.
Proficiency in using computer software and customerservice systems.
Prior customerservice or retail experience is preferred.
Passion for design and signage is a bonus.
About Company
Our mission is to provide businesses with innovative and effective signage solutions that elevate their brand and visibility. We are dedicated to excellence in craftsmanship, customerservice, and design, and ensure that every project we undertake meets the highest standards.
As part of the team, you will design and produce eloquent signage and print materials to help shape the look and feel of the Wood River Valley.
We are a small team dedicated to exceptional work while working in a fast-paced, fun, and effective environment.
$40k-45k yearly 12d ago
Customer Service/Service Advisor
Bosselman 3.9
Customer service advisor job in Jerome, ID
The ServiceAdvisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customerservice.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the ServiceAdvisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customerservice.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the ServiceAdvisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
$16-25 hourly Auto-Apply 7d ago
Customer Service Associate
Rocket Express 4.1
Customer service advisor job in Meridian, ID
Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time CustomerService Associate at Rocket Express located at 1717 W. Island Green Dr., Meridian, ID, is the perfect position for you!
You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance!
Pay: $16 / hour + Commission Pay!
Rewards for YOU:
Competitive Hourly Pay
Incentive/Commission Pay
DailyPay.
Get paid daily!
Flexible Scheduling; Morning & Evening Shifts Available
Tuition Reimbursement
Free
Car Washes
Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated!
Bring JOY to YOUR Journey and apply today for our full-time CustomerService Associate position! Responsibilities
Welcome and engage with customers in a warm, friendly manner
Engage customers while selling and promoting our Unlimited Wash Club
Safely and efficiently load every vehicle with clear hand signals and a smile
Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
Maintain all aspects of the site to ensure it runs beautifully
Required Skills
18 years of age or older
Positive attitude
Ability to work flexible hours including weekends and holidays
$16 hourly 21d ago
Customer Solutions Representative
HP 4.9
Customer service advisor job in Boise, ID
Description -
Applies
developed knowledge
of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.
Responsibilities:
Gathers and assesses SMB customers' hardware, software, and technical needs.
Generates leads to specific departments based on customers' needs and segments.
Identifies related future needs for lead generation and opportunity expansion.
Identifies customer-specific parameters and constraints that impact the solution.
Investigates and optimizes a solution's fit to the requirements of the customer.
Identifies probable competition.
Solicits inputs from team members as required.
Anticipates some of the potential challenges for the proposed solution.
Assists peers in the area of expertise as needed.
Manages multiple tasks or cases simultaneously with minimal supervision.
Education and Experience Required:
High school education or equivalent. Typically requires 1- 3 years general experience or an equivalent combination of experience and college-level education.
Knowledge and Skills:
Superior communication skills both written and verbal
Experience in customer-facing role either remote or face to face
Understands internal processes and tools
Computer proficiency
Problem-solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Familiarity with computer technology
Time management skills
Oversee compliance with operating procedures and standards
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
The pay range for this position is $22 to $28 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
No
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
$22-28 hourly Auto-Apply 7d ago
Customer Service Advisor (Part-Time)
Cobblestone Auto Spa
Customer service advisor job in Boise, ID
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits,
and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assist customers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary
duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station
cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car
wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customerservice or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customerservice principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customerservice and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a
time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc....) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: ****************************************************************************************** and
***********************************************************************************************
$16 hourly 1d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service advisor job in Boise, ID
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerServiceAdvisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$26k-32k yearly est. 1d ago
Customer Service & Escalations Expert
Landlord Tech Inc. 4.0
Customer service advisor job in Boise, ID
Job DescriptionDescription:
Downtown Boise | Full-Time | In-Office | $20/hr-$22/hr
At OurPetPolicy, we provide property managers with a streamlined platform to track animals on the premises, maintain organized records, and ensure compliance with Fair Housing laws. A key part of our work is verifying reasonable accommodation requests for emotional support and service animals-protecting the rights of those with disabilities while preventing misuse of this benefit by people who do not qualify.
This is not a typical customerservice role. When it comes to emotional support and service animals, misconceptions are common. Your job is to provide clarity and guide applicants through the accommodation request process in line with state and federal guidelines. Strong de-escalation skills are essential when applicants are frustrated or confused about the requirements. You'll gain the knowledge and expertise essential for handling and communicating these sensitive and often complex topics.
What You'll Do:
Review and verify accommodation requests - Collect, review, and verify documentation with healthcare providers, and notify tenants when their documentation is not reliable.
Stay organized and coordinate with precision - Collaborate with applicants and residents, property managers, and healthcare professionals to keep requests progressing smoothly.
Communicate with clarity and composure - Whether de-escalating a tense call or answering a quick question, you'll listen actively and guide applicants toward solutions.
Work efficiently with technology - Use a CRM (HubSpot) and our proprietary software to manage applications and track correspondence.
Why Join OurPetPolicy?
Great environment - Work in a beautiful downtown Boise office with floor-to-ceiling windows and views of the city and foothills. Business casual dress code.
Supportive culture - We've built a fun, respectful, and collaborative environment in our Boise office. If you enjoy a light-hearted atmosphere and a team that values hard work, you'll fit right in.
Career growth - Clear path to leadership within the customer experience team.
Meaningful work - Protect fair housing rights while ensuring integrity in the accommodation process.
Perks and Benefits:
21 days of Paid Time Off (PTO) annually.
Paid holidays.
Comprehensive benefits, including Medical, Dental, Vision, HSA/FSA, and Life Insurance.
401(k) plan with company match.
MacBook workstation.
Landlord Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Note: In accordance with federal law, all new hires must provide proof of identity and eligibility to work in the United States and complete the necessary employment verification process upon hire.
Requirements:
Who You Are:
A strong communicator - Skilled at explaining complex policies with clarity and professionalism, while remaining empathetic and understanding.
Experienced in high-pressure interactions - Background in customerservice, collections, service industry, property management, or a similar field.
Tech-savvy and detail-oriented - Comfortable learning new software and maintaining accuracy in documentation.
Team-oriented - Thrive in a collaborative, upbeat office environment.
$20 hourly 14d ago
Customer Service Consultant
Yellow Stone Dental
Customer service advisor job in Pocatello, ID
Job Description
Stoneyellow Dental Care is seeking a CustomerService Consultant to join our team. As a CustomerService Consultant, you will be responsible for providing exceptional customerservice to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice.
Responsibilities:
Respond to patient inquiries via phone, email, and in-person
Schedule appointments and manage the appointment calendar
Assist patients with billing and insurance questions
Handle patient feedback and resolve any issues in a timely manner
Maintain patient records and ensure accuracy of information
Must be able to provide personable, friendly "World Class" customerservice to internal and external customers
Coach and provide valuable feedback to team members, fostering their professional growth
Formulate, articulate, and prioritize project activities, ensuring clarity and alignment
Develop well-founded conclusions and recommendations based on thorough analysis
Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization
Qualifications:
High school diploma or equivalent
1-2 years of customerservice experience
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to work in a fast-paced environment
If you are a customerservice professional looking to make a difference in the healthcare industry, we encourage you to apply for the CustomerService Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!
$26k-36k yearly est. 22d ago
Test Content Services Specialist
Psi Services 4.5
Customer service advisor job in Boise, ID
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 11d ago
Hospital Services Specialist I - Southern Idaho (Pocatello and Twin Falls)
Intermountain Donor Services 4.6
Customer service advisor job in Twin Falls, ID
DonorConnect is seeking a full-time Hospital Services Specialist I - Southern Idaho (Pocatello and Twin Falls). In this position, you will play a vital role in developing and implementing strategies and action plans to maximize organ and tissue donation. If you are familiar with the healthcare space, have strong communication and people skills, and are comfortable conducting presentations on organ and tissue donation, apply today!
This position will require frequent travel and driving your own personal vehicle. You will be covering two geographic locations: Pocatello and Twin Falls. The two hospitals you will mostly travel to are Portneuf Medical Center in Pocatello and St. Luke's Magic Valley Medical Center in Twin Falls and other small facilities in the area.
DonorConnect is a federally designated nonprofit community service organization dedicated to recovering organs and tissues used for life-saving transplants. Our employees help save and heal lives!
As the Hospital Services Specialist I, you will be responsible for implementing strategic efforts in assigned hospitals for maximizing organ and tissue donation. Through the ongoing assessment of hospital performance data, the Hospital Services Specialist (HSS) will build a knowledge base of each hospital's donor potential, people, functions, and processes. The HSS will develop strong working relationships with key hospital partners, determine client needs relative to the donor process, and develop and implement strategies and action plans to maximize donations. The HSS will also conduct professional and public education presentations on organ and tissue donation and assist with the development of educational materials as needed.
We at DonorConnect expect our employees to embody our I CARE+ values of integrity, collaboration, accountability, respect, expertise, and commit to diversity, equity, inclusion, and belonging.
MINIMUM QUALIFICATIONS
Training/Education/Certification:
* Bachelor's degree in Public Relations, Health Sciences, Marketing, Business, or related field required, and/or an equivalent combination of education and relevant work experience
* Preference will be given to those with a Bachelor's degree in Nursing
Experience Required:
* Minimum two years of experience in medical or pharmaceutical sales, healthcare marketing, or education
* Experience with physician-relations
* Experience in education or marketing
* Understanding of organ and tissue recovery
* Medical terminology
Knowledge/Skills/Abilities:
* Knowledge or experience in the medical field
* Understanding of professional education functions and methods
* Familiarity with hospital organizations and organ procurement issues and functions
* Understanding of public relations
* Demonstrated planning, negotiating, creative problem-solving, and analytical skills
* Superior verbal and written communication skills
* Ability to build relationships with clients of diverse backgrounds in all areas of a healthcare organization
* Customerservice-orientated self-starter who can work with or without direct supervision. Must be capable of quickly assessing the organization's needs and providing support
* Able to work well with all levels of personnel in hospital settings and within the differing guidelines of each institution
* Proficient user of computers, all Microsoft applications, and the internet
* A valid driver's license must be maintained and possession of their own reliable insured automobile
* Prolonged periods sitting at a desk and working on a computer
* Must be able to move up to 10 pounds at times with or without reasonable accommodation
* Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing
DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!
Must be able to pass a comprehensive background check and drug screen.
$29k-38k yearly est. 29d ago
Customer Support Agent
Squeeze Media Group LLC
Customer service advisor job in Rexburg, ID
Job DescriptionDescription:
We're Squeeze, one of the fastest-growing companies in Utah and the leading Sales Experience company. We have been recently recognized with the Utah Top 100, UV 50, and Inc 500 awards. We offer sales support for companies in a variety of industries including financial services, tech, healthcare, mortgage, solar, and much more. With offices located in Orem UT, Logan UT, and Rexburg ID, we are currently looking to fill more sales support positions in your city as we continue to grow! Our hope is to help a driven, ambitious person, like yourself, earn a great income and give you the perfect jumpstart to your long-term career-whether that's with us (we are ALL about investing in our team members and providing growth opportunities) or stepping into another position within an industry you love.
What will you do?
Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying questions for the product or service they expressed interest in
Making fast-paced calls for the duration of your shift (Phone calls last between 2-4 minutes)
Using sales tactics, like rebutting, to assist customers in staying on the phone for the product or service they are interested in
Become trained in high-demand industries such as Debt consolidation, Mortgage, Solar, Healthcare, Insurance, Tech, and/or other fields and express the benefits of these services to customers - and don't worry, in our organization, we teach you all you need to know through our training process
“What's in it for me?”
$12/hr base + uncapped commissions. The average pay is between $18-$20. Top earners make $25+
Great staff, dynamic work environment, team-oriented work, and growth opportunities within one of Utah's fastest growing companies
Flexible scheduling
PTO available
401(k)
Daily, weekly, and quarterly spiffs and bonuses
6 major holidays off
Health insurance/HSA option, Dental, and Vision for full-time employees
Gain real-world experience and grow your career with us
Internal leadership opportunities due to our massive growth
Are you a fit?
We are a performance-based company and strive to support each individual with the tools they need to be successful. Here are some qualities we are looking for in our ideal candidate to contribute to our culture:
Minimum Qualifications:
High school diploma or equivalent completed
Must complete a successful background check
Must be available to work at least 22 hours per week minimum (22 hrs-40 hrs/week)
Hour of operation: Monday through Friday, 8am-6pm MST
Must work 4-hour shifts at minimum, and be able to work 5 days a week
Ability to answer inbound/outbound calls for duration of scheduled shift outside of designated breaks
Ability to meet consistent attendance requirements
Preferred Qualifications:
Previous experience in any sales/support setting
The desire to be part of a fast-growing company
Positive attitude and outlook - be a force for good in our culture
Hard-working, self-motivated, eager to learn
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Apply to learn more about this amazing opportunity at Squeeze!
Requirements:
$18-20 hourly 20d ago
Service Writer
AGRI-Service, LLC 3.7
Customer service advisor job in Marsing, ID
Job Description
SAFETY:
Promote the Safety Culture of Agri-Service.
Attend all safety training both in person and virtual.
Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)
Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
Maintains a clean office environment.
Ensures Service vehicles/industrial vehicles/cranes are inspected as required.
Ensures equipment under repair is in a zero-energy state after servicing (Lock out Tag Out).
Handles chemicals in accordance with the Safety Data Sheet (SDS).
Assists in Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.
Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.
Communicates with Safety Liaison to identify and address safety concerns.
ESSENTIAL FUNCTIONS:
Assist service department manager/foreman in maintaining an efficient department with a high degree of customer satisfaction.
Open and close all customer paid and internal repair orders including proofreading with a high degree of accuracy.
Open and assist with all phases of warranty work orders including proofreading with a high degree of accuracy.
Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of warrantable materials.
When necessary, estimate costs and completion times at point of sale and clearly communicate them to the customer.
Review work in progress to ensure quality and timeliness.
Become familiar and efficient with all phases of the computer system for the operation of the service department.
Work with parts employees to secure parts for the technicians in the field.
Help distribute work to the technicians and verify timecards.
Greet customers immediately in a courteous and friendly manner.
Manage telephone calls quickly and courteously.
Occasionally reach out to customers by phone to see if they have service needs.
As needed, assist with collection of payments.
Notify customers of any changes, delays, or additional work needed.
Manage customer complaints reasonably and with a positive attitude.
Maintains good working relationships with staff and other departments.
Works within and promotes corporate vision, mission, and values of the organization.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge and use of Microsoft computer products or other comparable systems required.
Proven skills in written and verbal communications, leadership and interpersonal relationship building.
Proven customerservice and conflict resolution skills.
Organized with strong planning, time management and efficiency in work completion.
Ability to set and manage priorities.
Strong attention to detail and accuracy.
Must be a self-starter and able to work without supervision.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Valid driver's license and acceptable driving record required.
Must be able to communicate in English (speak, read, comprehend).
Competent in using computer and programs such as Work, Excel, and Outlook.
Prior administrative experience required.
Knowledge of service work, dealership and/or agriculture desired but not required.
PHYSICAL CHARACTERISTICS:
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.
Must be able to lift 50 lbs.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Pay scale: $16.00 to $27.00 Hourly
Other Benefits:
Med+ HSA >Den+ Vis > 401K >PTO > Holiday Pay > Life Insurance
Onboard business members with Merchant Services and provide outstanding service and support for existing merchant members. Ensure merchant accounts are set up properly and functioning as intended. Provide support via phone and email for merchant services questions from team members and business members.
Duties and Responsibilities:
Sell merchant services to business members from incoming leads and phone calls as needed.
Answer team member questions on merchant services or existing merchant accounts.
Respond to tickets created for Risk Analyst review on merchant accounts and work with the member to obtain any requested information for review.
Assist members with questions or issues they have with their Merchant Services account, as well as any requested changes to the account.
Assist Merchant Services team with preparation of merchant proposal packages for prospective accounts.
Assist with updating policies and procedures.
Assist with merchant account review and periodic follow up with merchant members.
Maintain in-depth product knowledge on all aspects of Merchant Services including products, Software as a Service (SaaS) plans, payment gateways, monthly fees, product cost, First Data Meta Bank Credit Policy/Unqualified Business, statement analysis and rate review.
Maintain a basic understanding of new business account requirements and products and services.
Complete reports on overall productivity for the Merchant Services department
Provide support for projects or changes that will impact the Credit Union's business members.
Other duties as assigned.
Qualifications:
Bachelor's Degree or equivalent experience. 0-5 years' relevant experience. Ability to effectively work and communication within the organization and with business members. Ability to always maintain the confidentiality of the Credit Union and member records.
Performance Standard:
Must take pride in department, always meeting and exceeding business member's expectations. Must be professional and courteous in communication. Ability to work under pressure and organize tasks for optimal performance. Excellent communication, relationship building and sales skills.
Physical Requirements:
Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
Sit for extended periods of time.
Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
Repetitive motion using wrists, hands, and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
This role offers benefits, including:
Competitive Pay
Medical, Dental, & Vision Insurance
Generous Paid Time Off
Paid Holidays
Matching 401K AND Pension
Tuition Reimbursement
Employee Assistance Program
Employee Wellness Program
Paid Group Life and Disability Insurance
Awesome Culture
And More
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
$26k-34k yearly est. 3d ago
Biller - Patient Financial Services
Bingham Memorial Hospital 4.7
Customer service advisor job in Blackfoot, ID
We are looking for highly motivated individuals to join our ever growing team here at Bingham. You must be willing and able to learn new skills and adapt to change often, as the medical field is ever changing. You must have good communication skills and be detail oriented. We have multiple providers of all specialties. If you are looking for a rewarding and fulfilling career and enjoy fast paced environments this will be a good fit for you.
JOB REQUIREMENTS
Minimum Education: High School Diploma or equivalent.
Minimum Work Experience: 1 year experience in a related field or equivalent education.
Required Skills, Knowledge, and Abilities: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.
BASIC JOB PURPOSE
Responsible for compiling itemized hospital bills, verifying patient insurance coverage and computing patient insurance benefits. Works closely with the Admitting Office, Medical Records and physicians' office staff.
ESSENTIAL FUNCTIONS
Assumes responsibility for all accounts within one or more pay classes. Researches all information to complete the billing process. Follows up accounts until zero balance or turned over for collection. Answers all inquiries regarding accounts. Processes and distributes copies of billings as required. Maintains department records, reports, and files as required. Participates in educational programs and inservice meetings. Maintains a high level of CustomerService at all times in interactions with internal and external customers. Provides guidance to patients in regards to the processes of insurance companies. Cross trains in one or more pay classes to provide back ups for absent employees. Cross trains with the Admission staff to provide back up for absent employees. Responsible to post payments and balance their receipts daily. Answers inquiries from patients or responsible parties in regards to their bills. Accepts other duties as assigned by Supervisor, Manager, Division Head or Administration.
$24k-31k yearly est. Auto-Apply 60d+ ago
Service Writer / Service Manager
Nelson's Automotive
Customer service advisor job in Sandpoint, ID
Nelson's Automotive - Sandpoint, IN
Nelson's Automotive, a trusted local shop known for integrity, craftsmanship, and outstanding customer care, is looking for an experienced Service Writer / Service Manager to join our team. If you thrive in a fast-paced automotive environment, enjoy working with people, and take pride in keeping a shop running smoothly, we want to hear from you.
What You'll Do:
Lead and support a talented team of technicians
Write service orders, communicate clearly with customers, and ensure an exceptional experience
Manage daily workflow, scheduling, and follow-through
Help maintain the strong reputation Nelson's Automotive is known for
What We're Looking For:
Minimum of 5 years of experience in automotive service writing
Proven ability to manage people and shop operations
Strong communication, organizational, and customer-service skills
Someone dependable, motivated, and ready to grow with us
What We Offer:
Above-competitive pay, based on experience and ability
Bonus potential
Retirement plan with company matching
Paid vacation
Paid holidays
A respected, stable, and customer-focused workplace
If you're ready to take the next step in your automotive career with a shop that values quality and teamwork, Nelson's Automotive would love to meet you.
$26k-39k yearly est. 44d ago
Service Dispatcher
Dillon Toyota Lift
Customer service advisor job in Nampa, ID
Dillon Toyota Lift is a Toyota forklift dealer in Utah and Idaho. Recognized as an industry leader, we consistently raise the standard in the material handling services offered, in the teams we build, and in the customers we serve. We have an immediate opening for a Service Dispatcher for our Nampa, ID location.
This role will work in a team environment and is responsible for daily dispatching and administrative support duties in the Service department. Are you looking for the right opportunity to work with a fun and dynamic team?! We are a growing company looking to hire the best, to be the best! Learn more about what we do and visit *************************
Job Duties:
Answer customer calls, communicate effectively with customers to understand their needs.
Coordinate service work orders and schedule technician appointments.
Update customers throughout the day on the technicians' progress.
Maintain records of work performed, including the closing and invoicing of service work orders.
Establish and maintain exceptional customerservice internally and externally.
Must Haves:
High school diploma required.
Minimum three years of experience as a dispatcher or related customerservice field.
Strong problem-solving skills, detail-oriented with a high level of accuracy.
Strong interpersonal communication skills
Proficient in computer skills and prefer experience with multi-line phones.
Dillon Toyota Lift offers competitive pay and a comprehensive benefits package that includes health insurance benefits, paid time off, 401(k) retirement plan, and career development opportunities.
Dillon Toyota Lift is an Equal Opportunity Employer
$29k-38k yearly est. Auto-Apply 60d+ ago
Sports School Reservations Agent
Tamarack Resort
Customer service advisor job in Donnelly, ID
The primary function of the Sports School Reservations Agent is to aid the Director of Skiing and the Sports School Manager, by selling ski and snowboard school products and providing daily reports. The Reservations Agent will work at the sports school sales office and will be responsible for overall daily management of the sports school in cooperation with the Sports School Manager and Reservations Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide exceptional guest service to all members of the resort and its guests.
Provide sales function of sports school products.
Be able to manipulate products in our sales software
Assign staff to various lessons based on experience and PSIA/AASI certification in conjunction with the Sports School Manager.
Provide sales of sports school products.
Support frontline operations as needed.
Review and oversee timesheets, incentive pay, etc. for snow sport school.
Sales and fulfillment of all ticket, passes, express cards associated with the sports school.
Support retail, rental and ticket sales staff.
Work with Group Sales Coordinator to provide group sales experiences.
Recognize that service is our product and helping guests have great experiences is our primary goal.
Review web-site pages, snow sports, and programs.
Evaluate and modify department policies & procedures to the benefit of the Sports school, Tamarack Resort and guests.
Interact with guests and customers of the Resort in a friendly and accommodating manner.
Maintain compliance with the Tamarack Resort Handbook, as well as, Resort procedures.
Appreciate that teamwork is essential for the success of the guest, the Snowsports Learning Center and the Resort.
Cooperate with all Resort departments, employees & coworkers in the performance of their duties.
Perform other duties assigned by the Senior Director or as appropriate to meet goals of the department and company.
QUALIFICATIONS
To perform this job satisfactorily, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Exceptional organizational skills including high level of comfort with multiple software systems. Must demonstrate strong management and leadership skills with the ability to work in a team environment. Must be skilled in providing outstanding customerservice.
CERTIFICATES, LICENSES, REGISTRATIONS
Requires possession of a valid Driver's license with a driving record meeting the minimum standards needed by the Resort's insurance carrier.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
$22k-28k yearly est. 9d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer service advisor job in Boise, ID
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits,
and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assist customers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary
duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station
cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car
wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customerservice or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customerservice principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customerservice and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a
time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc....) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: ****************************************************************************************** and
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