A business is nothing without its precious customers. Customers tend to go for some other options if they are not satisfied with their customer service advisor. So, companies rely heavily on them to achieve success as they are no less than the company's lifeblood.

As a customer service advisor, you will most likely be interacting with the company's customers, all the time, to address their problems. You are going to tackle their issues and satisfy the customers by providing the best possible service. Besides customer satisfaction, you also play a crucial role in generating sales, such as convincing a consumer to upgrade a product.

By dealing with customers for 40 hours per week, you can claim a salary of about $19.95 per hour. Any high school diploma, along with outstanding oral and written communication skills, will be more than enough to get a job as a customer service advisor. An additional bachelor's degree, along with the rest of the mentioned merits, will allow you to stand out from the crowd.

What Does a Customer Service Advisor Do

There are certain skills that many customer service advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Service Advisor does

How To Become a Customer Service Advisor

If you're interested in becoming a customer service advisor, one of the first things to consider is how much education you need. We've determined that 32.7% of customer service advisors have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer service advisors have master's degrees. Even though some customer service advisors have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Service Advisor

Customer Service Advisor Career Paths

Average Salary for a Customer Service Advisor

Customer Service Advisors in America make an average salary of $32,029 per year or $15 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $26,000 per year.
Average Customer Service Advisor Salary
$32,029 Yearly
$15.40 hourly
$26,000
10 %
$32,000
Median
$39,000
90 %

What Am I Worth?

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Customer Service Advisor Education

Customer Service Advisor Majors

29.7 %

Customer Service Advisor Degrees

Bachelors

32.7 %

High School Diploma

29.9 %

Associate

21.7 %

Top Skills For a Customer Service Advisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.0% of customer service advisors listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Service Advisor Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Advisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Service Advisor Resume
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Customer Service Advisor Resume

Customer Service Advisor Demographics

Customer Service Advisor Gender Distribution

Male
Male
52%
Female
Female
49%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer service advisors, 48.5% of them are women, while 51.5% are men.

  • The most common race/ethnicity among customer service advisors is White, which makes up 59.2% of all customer service advisors.

  • The most common foreign language among customer service advisors is Spanish at 66.3%.

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Best States For a Customer Service Advisor

Some places are better than others when it comes to starting a career as a customer service advisor. The best states for people in this position are Alaska, Oregon, Massachusetts, and California. Customer service advisors make the most in Alaska with an average salary of $38,296. Whereas in Oregon and Massachusetts, they would average $37,778 and $37,749, respectively. While customer service advisors would only make an average of $36,065 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Wyoming

Total Customer Service Advisor Jobs:
402
Highest 10% Earn:
$43,000
Location Quotient:
1.45

2. Montana

Total Customer Service Advisor Jobs:
647
Highest 10% Earn:
$40,000
Location Quotient:
1.21

3. Nevada

Total Customer Service Advisor Jobs:
1,050
Highest 10% Earn:
$43,000
Location Quotient:
1.08
Full List Of Best States For Customer Service Advisors

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Top Customer Service Advisor Employers

Most Common Employers For Customer Service Advisor

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Xerox$39,247$18.8753
2JPMorgan Chase & Co.$36,466$17.53177
3Apple$34,701$16.6829
4U.S. Bank$33,671$16.1965
5Stanley Steemer$32,282$15.52121
6Conduent$32,236$15.5059
7Goodyear$31,916$15.3446
8Minacs$31,834$15.3035
9Mister Car Wash$31,635$15.2184
10Pep Boys$31,381$15.0996

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