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Working as a Customer Service Advisor

A business is nothing without its precious customers. Customers tend to go for some other options if they are not satisfied with their customer service advisor. So, companies rely heavily on them to achieve success as they are no less than the company's lifeblood.

As a customer service advisor, you will most likely be interacting with the company's customers, all the time, to address their problems. You are going to tackle their issues and satisfy the customers by providing the best possible service. Besides customer satisfaction, you also play a crucial role in generating sales, such as convincing a consumer to upgrade a product.

By dealing with customers for 40 hours per week, you can claim a salary of about $19.95 per hour. Any high school diploma, along with outstanding oral and written communication skills, will be more than enough to get a job as a customer service advisor. An additional bachelor's degree, along with the rest of the mentioned merits, will allow you to stand out from the crowd.

There is more than meets the eye when it comes to being a customer service advisor. For example, did you know that they make an average of $14.88 an hour? That's $30,960 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Advisor Do

There are certain skills that many customer service advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a customer service advisor, we found that a lot of resumes listed 13.8% of customer service advisors included communication, while 13.6% of resumes included customer service, and 11.0% of resumes included customers needs. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service advisor job title. But what industry to start with? Most customer service advisors actually find jobs in the retail and technology industries.

How To Become a Customer Service Advisor

If you're interested in becoming a customer service advisor, one of the first things to consider is how much education you need. We've determined that 26.8% of customer service advisors have a bachelor's degree. In terms of higher education levels, we found that 4.2% of customer service advisors have master's degrees. Even though some customer service advisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service advisor. When we researched the most common majors for a customer service advisor, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service advisor resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service advisor. In fact, many customer service advisor jobs require experience in a role such as customer service representative. Meanwhile, many customer service advisors also have previous career experience in roles such as cashier or sales associate.

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Average Salary$30,960
Job Growth Rate-2%

Customer Service Advisor Jobs

Customer Service Advisor Career Paths

Top Careers Before Customer Service Advisor

Cashier
15.1 %

Top Careers After Customer Service Advisor

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Advisor

Customer Service Advisors in America make an average salary of $30,960 per year or $15 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$30,960

Best Paying Cities

City
Average Salary
Rochester, NY
Salary Range29k - 43k$36k$35,906
Springfield, MA
Salary Range28k - 41k$35k$34,716
Chicago, IL
Salary Range28k - 41k$34k$34,324
Minneapolis, MN
Salary Range28k - 39k$34k$33,625
Fresno, CA
Salary Range27k - 39k$33k$32,650
Des Moines, IA
Salary Range27k - 38k$32k$32,415
$20k
$43k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Service Case Advisor
Customer Service Case Advisor
Lendingtree
Lendingtree
11/30/2020
11/30/2020
$33,14211/30/2020
$33,142
Customer Service Advisor
Customer Service Advisor
Manpowergroup
Manpowergroup
11/25/2020
11/25/2020
$35,47911/25/2020
$35,479
Customer Service Advisor
Customer Service Advisor
The Hertz Corporation
The Hertz Corporation
11/23/2020
11/23/2020
$26,08811/23/2020
$26,088
Automotive Technician/Customer Service Advisor
Automotive Technician/Customer Service Advisor
Valvoline Instant Oil Change
Valvoline Instant Oil Change
11/18/2020
11/18/2020
$35,47911/18/2020
$35,479
Customer Service Case Advisor
Customer Service Case Advisor
Lendingtree, LLC.
Lendingtree, LLC.
11/18/2020
11/18/2020
$33,14211/18/2020
$33,142
See More Recent Salaries

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Customer Service Advisor Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Advisor. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Advisor Resume

At Zippia, we went through countless Customer Service Advisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Advisor Demographics

Gender

female

47.8 %

male

47.2 %

unknown

5.0 %

Ethnicity

White

59.6 %

Hispanic or Latino

18.5 %

Black or African American

11.5 %

Foreign Languages Spoken

Spanish

64.3 %

German

7.1 %

Tagalog

7.1 %
See More Demographics

Customer Service Advisor Education

Majors

Business
29.0 %

Degrees

High School Diploma

34.1 %

Bachelors

26.8 %

Associate

18.7 %

Entry Level Jobs For Becoming A Customer Service Advisor

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Advisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.8% of customer service advisors listed communication on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Customer Service Advisor

Some places are better than others when it comes to starting a career as a customer service advisor. The best states for people in this position are New York, Massachusetts, Maine, and Illinois. Customer service advisors make the most in New York with an average salary of $35,953. Whereas in Massachusetts and Maine, they would average $35,207 and $35,058, respectively. While customer service advisors would only make an average of $34,295 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Service Advisor Jobs:
573
Highest 10% Earn:
$45,000
Location Quotient:
1.56
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Customer Service Advisor Jobs:
2,236
Highest 10% Earn:
$44,000
Location Quotient:
1.06
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Oklahoma

Total Customer Service Advisor Jobs:
1,068
Highest 10% Earn:
$44,000
Location Quotient:
1.32
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Advisor Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer service advisors and discovered their number of customer service advisor opportunities and average salary. Through our research, we concluded that Jiffy Lube was the best, especially with an average salary of $32,568. Sears Holdings follows up with an average salary of $37,252, and then comes Walgreens with an average of $39,118. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer service advisor. The employers include Stanley Steemer, Drivetime Automotive Group, and CONDUENT

1. Jiffy Lube
3.5
Avg. Salary: 
$32,568
Customer Service Advisors Hired: 
1,104+
2. Sears Holdings
3.8
Avg. Salary: 
$37,252
Customer Service Advisors Hired: 
782+
3. Walgreens
4.8
Avg. Salary: 
$39,118
Customer Service Advisors Hired: 
273+
4. JPMorgan Chase
4.9
Avg. Salary: 
$61,216
Customer Service Advisors Hired: 
173+
5. Valvoline
4.3
Avg. Salary: 
$51,100
Customer Service Advisors Hired: 
167+
6. Petco Holdings Inc
4.4
Avg. Salary: 
$31,771
Customer Service Advisors Hired: 
129+

Customer Service Advisor Videos

Recently Added Customer Service Advisor Jobs

Updated October 2, 2020