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Become A Customer Service Advisor

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Working As A Customer Service Advisor

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Customer Service Advisor Do At Sears Holdings

* Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to SHC product protection plans including requests to cancel agreements
* Analyzes the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions
* Escalates customer issue as needed based on established guidelines
* Responds to requests for cancellations and determines root cause for request and provides alternative solutions to canceling the protection agreement
* Utilizes multiple applications/formats enabling access to customer information and enter updates
* Maintains a high level of business/product knowledge via onsite and online training
* Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines

What Does A Customer Service Advisor Do At Cummins Inc.

* Initiates contact with the customer either in person or over the telephone.
* Schedules customer work for In Shop or Mobile.
* Interviews customer to understand full scope of customer problem.
* Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes and ensures that all applicable SRTs are built in the job plan.
* Conveys parts needs by name or P/N to the Parts Professional on the shop floor.
* Use Cummins resources, such as Quickserve Online, service and warranty manuals, power generation and parts catalogs, to assist customers and other stakeholders.
* Actively involved in service center marketing and upselling.
* Complies with all safety policies and procedures at all times
* Performs other service or parts front counter-related duties as may be assigned.
* Coordinates engine order and delivery flows for assigned accounts.
* Works directly with customers to understand needs and keep the customer informed during the repair and delivery process.
* Coordinates and schedules technician work schedules
* Communicates repair plans to Technicians aligned with customer quotes
* Assist Service Supervisor with monitoring technician productivity and repair quality

What Does A Customer Service Advisor Do At Manpower Group

* Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
* Responsible for scheduling appointments, building trust, communicating processes and timelines, and selling parts and service that make the customers car run at peak efficiency.
* Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
* Follow all policies and procedure related to cash, credit, check, refund, and return policies.
* Effectively communicate with all associates, management, and customers.
* Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, oil changes, filter and bulb replacement, lubrications, battery installation, starting and charging system testing, and thorough vehicle inspection.
* Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws

What Does A Customer Service Advisor Do At Option Care

* Resolves routine, general questions and problems submitted by customers via phone with limited variety following established guidelines and standard scripts and procedures.
* Utilizes all available information to choose the best solution and resolve customer concerns.
* Directs complex questions and problems to more senior staff level.
* Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties.
* Documents customer interactions, records details, complaints, comments and actions taken.
* Coordinates with other functional areas as necessary.
* Refers unresolved customer grievances as designated by the departments for further investigation.
* Contacts customers to respond to inquiries or to notify them of investigation results and planned adjustments.
* Handles inquiries on one or more product lines.
* Supervisory Responsibilities: i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.
* No

What Does A Customer Service Advisor Do At Valvoline Instant Oil Change

* Being the face of a service center
* Greeting and listening to customers upon entrance
* Giving advice on oil change options to help customers identify their needs
* Explaining mechanical recommendations to customers
* Interact in a friendly manner to gain customer trust
* Turn first time customers into repeat customers
* Answering customer questions and satisfying customer needs
* Perform top-side basic services by adhering to VIOC procedures

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How To Become A Customer Service Advisor

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Advisor jobs

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Customer Service Advisor Career Paths

Customer Service Advisor
Service Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Office Manager Operations Manager General Manager
Area Manager
7 Yearsyrs
Security Officer Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Technician Service Manager Operations Manager
Branch Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Business Development Manager
9 Yearsyrs
Lube Technician Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Security Officer Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Service Manager General Manager
District Manager
7 Yearsyrs
Service Advisor Service Manager
General Manager
7 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Service Technician General Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Delivery Driver Service Technician Service Manager
Office Manager
5 Yearsyrs
Sales Consultant Senior Sales Representative Account Manager
Product Manager
7 Yearsyrs
Service Technician Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Sales Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Lube Technician Service Advisor Customer Care Representative
Senior Representative
5 Yearsyrs
Service Advisor Assistant Service Manager
Service Manager
7 Yearsyrs
Delivery Driver Maintenance Technician Operations Manager
Site Manager
7 Yearsyrs
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Customer Service Advisor Demographics

Gender

  • Female

    50.2%
  • Male

    47.7%
  • Unknown

    2.2%

Ethnicity

  • White

    77.0%
  • Hispanic or Latino

    12.7%
  • Asian

    7.7%
  • Unknown

    2.0%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    67.4%
  • French

    5.9%
  • Mandarin

    3.0%
  • Russian

    3.0%
  • Chinese

    3.0%
  • Hmong

    2.2%
  • Portuguese

    2.2%
  • Cantonese

    2.2%
  • Swedish

    1.5%
  • German

    1.5%
  • Arabic

    1.5%
  • Vietnamese

    0.7%
  • Hindi

    0.7%
  • Bulgarian

    0.7%
  • Ukrainian

    0.7%
  • Bosnian

    0.7%
  • Yoruba

    0.7%
  • Bengali

    0.7%
  • Afrikaans

    0.7%
  • Finnish

    0.7%
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Customer Service Advisor

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Customer Service Advisor Education

Customer Service Advisor

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Top Skills for A Customer Service Advisor

CustomerServiceSkillsEnsureCustomerSatisfactionCreditCardInboundCallsCustomerInquiriesPhoneCallsCustomerComplaintsDataEntryOilChangesJiffyLubeAutomotiveServicesAppleTechnicalSupportInternetRepairOrdersWindowsCommunicationSkillsHighVolumeSalesGoalsComputerSystem

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Top Customer Service Advisor Skills

  1. Customer Service Skills
  2. Ensure Customer Satisfaction
  3. Credit Card
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrated excellent customer service skills.
  • Surveyed customers to ensure customer satisfaction.
  • Opened up store credit cards to give customers a flexible way to pay for products and services.
  • Receive inbound calls, assisting with adding/changing features, upgrades, billing, processed payments, and trouble shooting as needed.
  • Executed timely and accurate processing of sales - Processed orders for customers - Completed customer inquiries

Top Customer Service Advisor Employers

Customer Service Advisor Videos

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