Post Job

What is a customer service advisor and how to become one

Updated January 8, 2025
4 min read
introduction image

A customer service advisor assists customers with their inquiries, complaints, and concerns. They work in various industries, including retail, hospitality, and telecommunications. Customer service advisors provide support through various communication channels such as phone, email, chat, and social media. They are responsible for resolving customer issues, answering questions about products or services, and ensuring customer satisfaction. Additionally, they maintain accurate records of customer interactions and escalate complex issues to higher-level support teams.

ScoreCustomer Service AdvisorUS Average
Salary
2.5

Avg. Salary $32,029

Avg. Salary $59,228

Stability Level
5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity
9.4
Race

American Indian and Alaska Native 0.66%

Asian 6.71%

Black or African American 12.10%

Hispanic or Latino 20.64%

Unknown 5.53%

White 54.36%

Gender

female 48.46%

male 51.54%

Age - 39
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39
Stress Level
5.9

Stress level is manageable

7.1 - high

Complexity Level
6.6

Complexity Level is challenging

7 - challenging

Work Life Balance
6.5

Work Life balance is good

6.4 - fair

What are the pros and cons of being a Customer Service Advisor?

Pros

  • Gain experience in problem-solving

  • Develop patience and empathy

  • Opportunity to learn about different industries

  • Flexible schedules

  • Job stability

Cons

  • High levels of stress

  • Low pay in some companies

  • Working weekends and holidays

  • Strict adherence to company policies and procedures

  • Difficult to meet performance targets

Customer Service Advisor career paths

Key steps to become a customer service advisor

  1. Explore customer service advisor education requirements

    Most common customer service advisor degrees

    Bachelor's

    32.7 %

    High School Diploma

    29.9 %

    Associate

    21.7 %
  2. Start to develop specific customer service advisor skills

    SkillsPercentages
    Taking Care16.95%
    Strong Customer Service12.77%
    Standard Operating Procedure9.65%
    Customer Service7.35%
    Customer Care7.31%
  3. Complete relevant customer service advisor training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service advisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service advisor based on U.S. Bureau of Labor Statistics data and data from real customer service advisor resumes.
  4. Research customer service advisor duties and responsibilities

    • Manage the largest client pool in all of Finland, and update the CRM accordingly.
    • Manage bi-weekly payroll duties and employment documentation.
    • Provide excellent customer service and maintain cleanliness of work area
    • Used all CRM systems to provide exceptional service to customers for the entire order process cycle
  5. Prepare your customer service advisor resume

    When your background is strong enough, you can start writing your customer service advisor resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service advisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Customer Service Advisor Resume templates

    Build a professional Customer Service Advisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Customer Service Advisor resume.
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
    Customer Service Advisor Resume
  6. Apply for customer service advisor jobs

    Now it's time to start searching for a customer service advisor job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Customer Service Advisor Job

Zippi

Are you a Customer Service Advisor?

Share your story for a free salary report.

Average customer service advisor salary

The average Customer Service Advisor salary in the United States is $32,029 per year or $15 per hour. Customer service advisor salaries range between $26,000 and $39,000 per year.

Average Customer Service Advisor Salary
$32,029 Yearly
$15.40 hourly

What Am I Worth?

salary-calculator

How do customer service advisors rate their job?

-/5

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

Customer Service Advisor reviews

profile
A zippia user wrote a review on Oct 2022
Pros

I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.

Cons

Sometimes I had to finish up job tasks that were assigned to others that were not completed.


profile
A zippia user wrote a review on Apr 2020
Pros

Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.


profile
A zippia user wrote a review on Dec 2019
Cons

not being able to communicate with a customer

Pros

The people and helping them solve their problems, also being first to help the customers.


Working as a Customer Service Advisor? Share your experience anonymously.
Overall Rating*
Career Growth
Work/Life balance
Pay/Salary

Customer Service Advisor jobs by state

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse office and administrative jobs