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A customer service advisor assists customers with their inquiries, complaints, and concerns. They work in various industries, including retail, hospitality, and telecommunications. Customer service advisors provide support through various communication channels such as phone, email, chat, and social media. They are responsible for resolving customer issues, answering questions about products or services, and ensuring customer satisfaction. Additionally, they maintain accurate records of customer interactions and escalate complex issues to higher-level support teams.
Avg. Salary $32,029
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.66%
Asian 6.71%
Black or African American 12.10%
Hispanic or Latino 20.64%
Unknown 5.53%
White 54.36%
Genderfemale 48.46%
male 51.54%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Pros
Gain experience in problem-solving
Develop patience and empathy
Opportunity to learn about different industries
Flexible schedules
Job stability
Cons
High levels of stress
Low pay in some companies
Working weekends and holidays
Strict adherence to company policies and procedures
Difficult to meet performance targets
Skills | Percentages |
---|---|
Taking Care | 16.95% |
Strong Customer Service | 12.77% |
Standard Operating Procedure | 9.65% |
Customer Service | 7.35% |
Customer Care | 7.31% |
When your background is strong enough, you can start writing your customer service advisor resume.
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Now it's time to start searching for a customer service advisor job. Consider the tips below for a successful job search:
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The average Customer Service Advisor salary in the United States is $32,029 per year or $15 per hour. Customer service advisor salaries range between $26,000 and $39,000 per year.
What Am I Worth?
I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
not being able to communicate with a customer
The people and helping them solve their problems, also being first to help the customers.