Customer service advisor demographics and statistics in the US
Customer service advisor demographics research summary. Zippia estimates customer service advisor demographics and statistics in the United States by using a database of 30 million profiles. Our customer service advisor estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service advisors after extensive research and analysis:
- There are over 681,893 customer service advisors currently employed in the United States.
- 48.5% of all customer service advisors are women, while 51.5% are men.
- The average customer service advisor age is 40 years old.
- The most common ethnicity of customer service advisors is White (54.4%), followed by Hispanic or Latino (20.6%), Black or African American (12.1%) and Asian (6.7%).
- Customer service advisors are most in-demand in Columbus, OH.
- The insurance industry is the highest-paying for customer service advisors.
- Boston, MA pays an annual average wage of $37,776, the highest in the US.
- In 2022, women customer service advisors earned 97% of what men earned.
- 7% of all customer service advisors are LGBT.
- Wyoming is the best state for customer service advisors to live.
- Customer service advisors are 58% more likely to work at private companies in comparison to public companies.
On this page
Customer service advisor demographics by:
Customer service advisor gender statistics
48.5% of customer service advisors are women and 51.5% of customer service advisors are men.
- Male, 51.5%
- Female, 48.5%
Customer service advisor gender ratio
| Gender | Percentages |
|---|---|
| Male | 51.5% |
| Female | 48.5% |
Customer service advisor gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,359
Female income
$32,446
Customer service advisor gender ratio over time
This data breaks down the percentage of men and women in customer service advisor positions over time. Currently, 48.5% of customer service advisors are female.
Customer service advisor gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 49.58% | 50.42% |
| 2011 | 49.41% | 50.59% |
| 2012 | 51.14% | 48.86% |
| 2013 | 51.65% | 48.35% |
| 2014 | 52.22% | 47.78% |
| 2015 | 52.09% | 47.91% |
| 2016 | 52.72% | 47.28% |
| 2017 | 53.21% | 46.79% |
| 2018 | 51.74% | 48.26% |
| 2019 | 51.24% | 48.76% |
| 2020 | 51.97% | 48.03% |
| 2021 | 51.54% | 48.46% |
Customer service advisor related jobs gender ratio
We compared customer service advisors with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Advisor | 52% | 48% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service advisor demographics by race
The most common ethnicity among customer service advisors is White, which makes up 54.4% of all customer service advisors. Comparatively, 20.6% of customer service advisors are Hispanic or Latino and 12.1% of customer service advisors are Black or African American.
- White, 54.4%
- Hispanic or Latino, 20.6%
- Black or African American, 12.1%
- Asian, 6.7%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.7%
Customer service advisor race
| Customer service advisor race | Percentages |
|---|---|
| White | 54.4% |
| Hispanic or Latino | 20.6% |
| Black or African American | 12.1% |
| Asian | 6.7% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.7% |
Customer service advisor race and ethnicity over time
See how customer service advisor racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service advisor race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.76% | 12.36% | 6.00% | 16.69% |
| 2011 | 61.48% | 12.65% | 6.14% | 16.56% |
| 2012 | 60.68% | 12.53% | 5.95% | 17.41% |
| 2013 | 61.03% | 12.36% | 6.11% | 17.09% |
| 2014 | 60.40% | 12.31% | 6.43% | 17.27% |
| 2015 | 59.79% | 12.05% | 6.21% | 18.39% |
| 2016 | 58.90% | 12.54% | 6.45% | 18.28% |
| 2017 | 59.82% | 11.96% | 6.42% | 18.11% |
| 2018 | 59.63% | 11.54% | 6.59% | 18.49% |
| 2019 | 59.23% | 11.73% | 6.39% | 19.00% |
| 2020 | 56.67% | 11.14% | 6.54% | 19.61% |
| 2021 | 54.36% | 12.10% | 6.71% | 20.64% |
Customer service advisor wage gap by race
According to our data, asian customer service advisors have the highest average salary compared to other ethnicities. Black or african american customer service advisors have the lowest average salary at $33,084.
| Ethnicity | Salary |
|---|---|
| Unknown | $33,121 |
| White | $33,406 |
| Black or African American | $33,084 |
| Asian | $33,861 |
| Hispanic or Latino | $33,331 |
Average customer service advisor age
See how the average age of customer service advisors varies based on ethnicity and gender.
Male
Female
Customer service advisor age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service advisor age breakdown
The average age of customer service advisors is 40+ years years old, representing 49% of the customer service advisor population.
Customer service advisor age breakdown
| Customer Service Advisor Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service advisor educational attainment
The most common degree for customer service advisors is bachelor's degree, with 33% of customer service advisors earning that degree. The second and third most common degree levels are high school diploma degree at 30% and high school diploma degree at 22%.
- Bachelor's, 33%
- High School Diploma, 30%
- Associate, 22%
- Diploma, 8%
- Other Degrees, 7%
Customer service advisors by degree level
| Customer service advisor degree | Percentages |
|---|---|
| Bachelor's | 33% |
| High School Diploma | 30% |
| Associate | 22% |
| Diploma | 8% |
| Other Degrees | 7% |
Customer service advisor jobs you might like
Customer service advisor wage gap by degree level
According to the data, customer service advisors with a Master's degree earn more than those without, at $36,191 annually. With a Bachelor's degree, customer service advisors earn a median annual income of $35,086 compared to $32,650 for customer service advisors with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $36,191 |
| High School Diploma or Less | $31,791 |
| Bachelor's Degree | $35,086 |
| Some College/ Associate Degree | $32,650 |
Customer service advisor employment statistics
Most customer service advisors work for a private in the retail industry.
Company size where customer service advisors work
Below, you can see the size of companies where customer service advisors work.
Customer service advisor jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 40% |
Customer service advisor jobs by company type
Employees with the customer service advisor job title have their preferences when it comes to working for a company. For instance, most customer service advisors prefer to work at private companies over public companies.
Customer service advisor jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 40% |
| Private | 58% |
| Government | 0% |
Customer service advisor jobs by industry
The most common industries for customer service advisors are retail, professional and automotive.
Customer service advisor industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Retail | 13% |
| Automotive | 9% |
| Professional | 9% |
| Finance | 8% |
| Manufacturing | 6% |
| Technology | 6% |
| Insurance | 5% |
| Telecommunication | 4% |
| Media | 3% |
| Transportation | 3% |
| Health Care | 3% |
| Hospitality | 2% |
| Utilities | 2% |
| Real Estate | 2% |
| Energy | 2% |
| Internet | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Education | 1% |
| Agriculture | 1% |
Customer service advisor turnover and employment statistics
Customer service advisor unemployment rate over time
The unemployment rate for customer service advisors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service advisor unemployment rate by year
| Year | Customer service advisor unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service advisor tenure
The average customer service advisor stays at their job for 1-2 years, based on the 7,588 customer service advisors resumes in Zippia's database.
Customer service advisor tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 36% |
| 3-4 years | 13% |
| 5-7 years | 13% |
| 8-10 years | 4% |
| 11+ years | 4% |
Customer service advisor LGBT ratio compared to similar jobs
Review the percent of customer service advisors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Office Correspondent | 5.53% | 31,093 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Customer Service Advisor | 7.19% | - |
| Document Scanner | 8.60% | 3,124 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Cataloging Library Technical Assistant | 11.16% | 68,360 |
| Human Resources Internship | 15.31% | 88,826 |
Similar customer service advisor jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Office Correspondent | 5.53% | 31,093 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Document Scanner | 8.60% | 3,124 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Cataloging Library Technical Assistant | 11.16% | 68,360 |
| Human Resources Internship | 15.31% | 88,826 |
Foreign languages spoken by customer service advisors
The most common foreign language among customer service advisors is Spanish at 66.3%. The second-most popular foreign language spoken is French at 5.4% and Chinese is the third-most popular at 3.4%.
- Spanish, 66.3%
- French, 5.4%
- Chinese, 3.4%
- Mandarin, 3.4%
- Russian, 2.9%
- Other, 18.6%
Customer service advisor languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 66.3% |
| French | 5.4% |
| Chinese | 3.4% |
| Mandarin | 3.4% |
| Russian | 2.9% |
| Other | 18.6% |
