Customer Service Advisor Education Requirements And Courses

Customer service advisor education requirements

Updated January 8, 2025

2 min read

Usually, customer service advisors don't need a college education. The most common degree for customer service advisors is bachelor's degree with 33% graduates, with only 30% customer service advisor graduates earning high school diploma. Customer service advisors who decided to graduate from college often finish University of Phoenix or DeVry University. Some good skills to have in this position include taking care, strong customer service and standard operating procedure.

Popular customer service advisor certifications include Automotive Sales Professional, Associate Service Executive (ASE), or Certified Pharmacy Technician (CPhT). To improve customer service advisor qualification and skills, we prepared some online courses to help in customer service advisor education paths.

What education do you need to become a customer service advisor?

What degree do you need to be a customer service advisor?

The most common degree for customer service advisors is bachelor's degree, with 33% of customer service advisors earning that degree. The second and third most common degree levels are high school diploma degree at 30% and high school diploma degree at 22%.

Bachelor's, 33%

High School Diploma, 30%

Associate, 22%

Diploma, 8%

Other Degrees, 7%

What should I major in to become a customer service advisor?

You should major in business to become a customer service advisor. 30% of customer service advisors major in business. Other common majors for a customer service advisor include automotive technology and general studies.

Business, 30%

Automotive Technology, 8%

General Studies, 7%

Criminal Justice, 7%

Other Majors, 48%

Best majors for customer service advisors

Rank	Major	Percentages
1	Business	29.7%
2	Automotive Technology	7.9%
3	General Studies	7.3%
4	Criminal Justice	6.8%
5	Psychology	5.6%

Show more common customer service advisor majors

20 best online courses for customer service advisors

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1. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

2. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

4. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

5. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

6. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

7. Customer Service: 6 Keys To Exceptional Customer Service

4.6

(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

8. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

9. [2023] Customer Service 2.0: Learn Digital Customer Service

4.5

(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

10. Brilliant Customer Service: How to Impress your Customers!

4.7

(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

11. The Customer: Build a Customer Service Strategy (BITE SIZE)

4.5

(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

12. Customer Service: Keep 'em coming back!

4.5

(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

13. SAP Customer Service (CS/SM) - Service Management module

4.4

(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

14. Outstanding Customer Service - The Ultimate Guide!

4.5

(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

15. Fundamentals of Logistics, Supply Chain & Customer Service

4.5

(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

16. Customer Service Basics: Improve your Service now

4.5

(889)

The basic golden rules to kickstart your service...

17. Customer Service Training: Dealing with Difficult Customers

4.5

(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

18. Customer Service Success: Take Your Skills to the Next Level

4.5

(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

19. Your Customer Service Toolbox: Best Practices for Beginners

4.5

(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

20. Zendesk for Customer Service Agents Training Course

4.6

(1,065)

How to provide great customer support using Zendesk, a course for beginners...

Average customer service advisor salary by education level

Customer service advisors with a Master's degree earn more than those without, at $36,191 annually. With a Bachelor's degree, customer service advisors earn a median annual income of $35,086 compared to $32,650 for customer service advisors with an Associate degree.

Customer service advisor education level	Customer service advisor salary
Master's Degree	$36,191
High School Diploma or Less	$31,791
Bachelor's Degree	$35,086
Some College/ Associate Degree	$32,650