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Customer Service Advisor resume examples for 2025

Updated January 8, 2025
8 min read

Customer service advisor resume research summary. We analyzed 2,061 customer service advisor resumes to determine which ones land the most jobs. Below you'll find example customer service advisor resumes that can help you get an interview (and a job offer) from companies like Jiffy Lube and Sears Holdings. Here are the key facts about customer service advisor resumes to help you get the job:

  • The average customer service advisor resume is 316 words long
  • The average customer service advisor resume is 0.7 pages long based on 450 words per page.
  • Taking care is the most common skill found on resume samples for customer service advisors. It appears on 17.0% of customer service advisor resumes.

After learning about how to write a professional resume for a customer service advisor, make sure your resume checks all the boxes with our AI resume builder.

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Customer Service Advisor resume example

Choose from 10+ customizable customer service advisor resume templates

Choose from a variety of easy-to-use customer service advisor resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer service advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume
Customer Service Advisor Resume

Customer Service Advisor resume format and sections

  1. 1

    1. Add contact information to your customer service advisor resume

    Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

    Customer Service Advisor Resume Contact Information Example #1

    Dhruv Johnson

    d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

    Do you want to know more?
    How To Write The Perfect Resume Header
  2. 2

    2. Add relevant education to your customer service advisor resume

    Your resume's education section should include:

    • The name of your school
    • The date you graduated (Month, Year or Year are both appropriate)
    • The name of your degree

    If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

    Optional subsections for your education section include:

    • Academic awards (Dean's List, Latin honors, etc. )
    • GPA (if you're a recent graduate and your GPA was 3.5+)
    • Extra certifications
    • Academic projects (thesis, dissertation, etc. )

    Other tips to consider when writing your education section include:

    • If you're a recent graduate, you might opt to place your education section above your experience section
    • The more work experience you get, the shorter your education section should be
    • List your education in reverse chronological order, with your most recent and high-ranking degrees first
    • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

    Check More About Customer Service Advisor Education

    Customer Service Advisor Resume Relevant Education Example #1

    High School Diploma 2007 - 2009

    Customer Service Advisor Resume Relevant Education Example #2

    High School Diploma 2002 - 2004

  3. 3

    3. Next, create a customer service advisor skills section on your resume

    Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

    Here are some tips to keep in mind when writing your resume's skills section:

    • Include 6-12 skills, in bullet point form
    • List mostly hard skills; soft skills are hard to test
    • Emphasize the skills that are most important for the job

    Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

    Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

    Example of skills to include on an customer service advisor resume

    • Customer Service Skills.
       

      Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

    • Customer Care Skills.
       

      Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

    • Sales Floor Skills.
       

      The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

    • Oil Changes Skills.
       

      An Oil Change refers to the process related to automotive vehicles, such as automobiles and busses, in which the oil from the engine is replaced. The oil change consists of emptying the engine of oil into a pan, replacing the filter which goes onto the entrance, and adding fresh oil.

    • CSA Skills.
       

      Community Supported Agriculture - CSA is a direct marketing partnership between a farmer(s) and a dedicated community support/consumer network who help provide a portion of a particular farm's operating budget by purchasing shares of the harvest of the pre-growing season. CSAs provide consumers with a valuable opportunity to obtain fresh, local produce from farmers who love to grow food for people in their communities and create a symbiotic relationship between customer and producer.

    Top Skills for a Customer Service Advisor

    • Taking Care, 17.0%
    • Strong Customer Service, 12.8%
    • Standard Operating Procedure, 9.6%
    • Customer Service, 7.3%
    • Other Skills, 53.3%
    Not sure which skills are really important?
    3 Big Tips For Listing Skills On Your Resume
  4. 4

    4. List your customer service advisor experience

    The most important part of any resume for a customer service advisor is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

    Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

    It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer service advisors" and "Managed a team of 6 customer service advisors over a 9-month project. "

    Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

    Don't have any experience?
    How To Show Your Experience On a Resume... Even When You Don't Have Any
    Work History Example # 1
    Telemarketing Service Representative
    AT&T
    • Helped Trouble Shoot Devices/WAN Amazing Phone Communications
    • Complied and exceeding Federal Communication Commission (FCC) regulations while assisting customers with online billing concerns and website navigation.
    • Managed the full range of technical support for telecommunication and technology services.
    • Installed and repaired basic telephone and Internet service for businesses and residential consumers.
    • Assisted current and prospective customers with DSL and Internet trouble-shooting security software and firewall issues, wireless networking features and routers.
    Work History Example # 2
    Customer Service Advisor
    Walmart
    • Worked in automotive division scheduling customers for service while recommending additional service as required.
    • Worked as an electronics sales associate and internet pickup associate.
    • Assisted customers and bettered heir shopping experience through excellent customer service.
    • Maintained communication throughout the check-out process.
    • Used assertive yet sensitive communication techniques when dealing with customers.
    Work History Example # 3
    Customer Service Advisor
    The Home Depot
    • Applied active listening and personalized professional communications to focus on a First Contact Resolution.
    • Replaced damaged, exposed aggregate concrete control expansion joints at Heating/Refrigeration Plants.
    • Created and administered PowerPoint presentation for newly formed Paces Trading/10 Crescent Lane.
    • Handled Customer and CSR phone calls with accuracy, clarity and correctness with emphasis placed on quality customer service.
    • Side-saddled, Completed QA observations, and coached associates on performance improvement.
    Work History Example # 4
    Accountant Assistant
    Ernst & Young
    • Gained a working knowledge of audit objectives and procedures in compliance with GAAP and GAAS.
    • Led company-wide strategic team to design, develop and launch the first online consulting platform among big 4 public accounting firms.
    • Coordinated and managed US GAAP and HGB (German GAAP) financial audits for US and US/ German clients.
    • Gathered and summarized data for reports utilizing all available resources including the internet.
    • Prepared quarterly and year end payroll calculations for compensation.
  5. 5

    5. Highlight customer service advisor certifications on your resume

    Specific customer service advisor certifications can be a powerful tool to show employers you've developed the appropriate skills.

    If you have any of these certifications, make sure to put them on your customer service advisor resume:

    1. Automotive Sales Professional
    2. Associate Service Executive (ASE)
    3. Certified Pharmacy Technician (CPhT)
    4. Advanced First Aid & CPR
    5. Certified Information Technology Professional (CITP)
    6. Nationally Certified Medical Office Assistant (NCMOA)
    7. International Accredited Business Accountant (IABA)
  6. 6

    6. Finally, add an customer service advisor resume summary or objective statement

    A resume summary statement consists of 1-3 sentences at the top of your customer service advisor resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

    Remember to emphasize skills and experiences that feature in the job description.

    Are you a recent grad?
    Read our guide on how to write a resume summary statement

Common customer service advisor resume skills

  • Taking Care
  • Strong Customer Service
  • Standard Operating Procedure
  • Customer Service
  • Customer Care
  • Sales Floor
  • Customer Complaints
  • Strong Work Ethic
  • Work Ethic
  • Oil Changes
  • Customer Issues
  • Manufacturer Recommendations
  • Automotive Services
  • CSA
  • Excellent Interpersonal
  • Cleanliness
  • Cash Handling
  • Excellent Organizational
  • Inbound Calls
  • Customer Assistance
  • Maintenance Services
  • Outbound Calls
  • Customer Inquiries
  • Product Knowledge
  • Credit Card
  • Customer Satisfaction
  • Computer System
  • Telephone Calls
  • Chat Support
  • Quality Customer Service
  • Repair Orders
  • Customer Support
  • Customer Calls
  • Schedule Appointments
  • Cash Drawers
  • Customer Interaction
  • Customer Accounts
  • Call Handling
  • Upselling
  • Bank Deposits
  • Preventative Maintenance
  • Customer Queries
  • Apple
  • POS
  • Customer Vehicles
  • Customer Relations
  • Troubleshoot
  • Customer Orders

Customer Service Advisor Jobs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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