12 Customer Service Advisor Resume Examples

Five Key Resume Tips For Writing A Customer Service Advisor Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Customer Service Advisor Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Advisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Margaret Harris
Customer Service Advisor
Contact Information
Charlotte, NC
(830) 555-2594
mharris@example.com
Skills
  • Communication
  • New Tellers
  • Legal Requirements
  • Store Policies
  • Customer Returns
  • Customer Deposits
  • Retail Sales
  • Offering Assistance
  • Customer Complaints
  • Company Policies
 
 
Employment History
Customer Service Advisor2019 - Present
Bank of America
Charlotte, NC
  • Responded to incoming phone inquiries pertaining to customer accounts, services, and products.
  • Exceeded sales goals consecutively providing solutions such as Identity theft protection, credit protection, and balance transfers.
  • Conducted troubleshooting and problem resolution over the phone with satellite TV customers.
Customer Service Clerk2017 - 2019
Lowe's
Mooresville, NC
  • Input data into the computer, Cash Register Operations, Greet Customers, Bag items etc, Answer the telephones
  • Assist customers with Internet orders.
Head Teller2007 - 2017
JPMorgan Chase
Newark, DE
  • Provided excellent customer service by addressing or referring financial analyses to financial advisors.
  • Assisted customers with banking issues Increased knowledge of bank products and services through independent research
  • Deliver outstanding client service by recording all transactions promptly, accurately and in compliance with bank procedures.
  • Provide excellent customer service while assisting customers with various financial transactions.
  • Processed a range of financial transactions to ensure the validity and accuracy of all cash collections and disbursements.
  • Processed loan payments, account transfers, issued official checks, money orders, and redeemed savings bonds.
Education
High School Diploma of null2007 - 2007
 
 
Heather Allen
Customer Service Advisor
Contact Info
Houston, TX
(210) 555-5242
hallen@example.com
Skills
Communication
Food Service
Customer Complaints
Computer System
Mcdonalds
Product Knowledge
Customer Service
Manufacturer Recommendations
Technical Support
Positive Attitude
Employment History
Customer Service Advisor2019 - Present
Best BuyHouston, TX
  • Processed store pick-ups and returns/exchanges in accordance with company policies to minimize theft.
  • Direct client communication; cross-selling of protection plans, credit cards, and magazines.
  • Opened and maintained customer accounts by updating and recording account information.
  • Handle and resolve all customer relation issues in a professional manner and in accordance with company policies while prioritizing customer satisfaction.
  • Cleaned up and disposed of hazardous materials according to OSHA and company policies.
Customer Service Trainer2012 - 2019
Pizza HutDallas, TX
  • Provide 5 Star customer service to every customer.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Provided customer service to clients both in the store and over the phone.
  • Clean Dinning Area Provided Counter Customer Service to internal/external customers Preparation of Menu Items
  • Retail Sales, Customer Service and Order Delivery
  • Cashier for the lobby guests as well as the Drive-thru.
Food Service/Cashier2002 - 2012
Pizza HutDallas, TX
  • Maintained clear communication with my co-workers in order to ensure a productive work environment.
  • Deliver Pizza, Answer Phones/Customer Service, Cash Register.
  • Clean,cashier,prep,greet customers, anything asked
  • Prepare and cook food -Maintaining a clean work area -Providing excellent customer service
  • Greet customers with proper verbiage and probing for their food orders.
Education
High School Diploma of null2002 - 2002
 
 
Laura Jones
Customer Service Advisor
Greenwood, SC
(430) 555-7783
ljones@example.com
Experience
Customer Service Advisor2019 - Present
Sykes EnterprisesGreenwood, SC
  • Build sustainable relationships of trust through open and interactive communication.
  • Provided problem resolution and customer satisfaction while averaging low handle times.
  • Answer telephone calls for clients calling in with information or in need of information.
  • Provided support for a number of internet DSL accounts and billing accounts.
  • Managed over 60 customer accounts, which spanned across New England and Asia Pacific territories.
Service Agent2018 - 2019
Sykes EnterprisesGreenwood, SC
  • Diagnosed and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Worded with multiple computer systems to accurately assist customers.
  • answer calls and respond to emails handle customer inquiries by telephone research required information using available resources manage and resolve customer complaints
  • Research products, pricing, and billing options of various well known commodities via inbound phones and internet.
  • Provided Technical and Customer Service support for several computer manufacturers and internet providers.
Nail Technician2008 - 2018
RegisMiami, FL
  • Started as a hairstylist where I did haircuts, color, and waxing.
  • Full cosmetology services and retail sales.
Skills
CommunicationOil ChangesVehicle ExteriorClient ServiceBeauty ServicesPositive AttitudeRetail SalesCar WashesScheduling AppointmentsPatient Care
Education
High School Diploma In null2008 - 2008
 
 
Philip Thomas
Customer Service Advisor
Employment History
Customer Service Advisor2019 - Present
Jewel-OscoChicago, IL
  • Assisted customers by handling complaints at the service desk and by observing self-checkout transactions.
  • stock shelves, face merchandise and put awayMerchandise reshop.References are available on request
  • Worked with returned checks, gift-wrap, gift certificates and bank deposits.
  • Paint Department Special Order Desk Customer Service Desk Night Shift Stocker Inventory Control Loss Prevention Officer
  • Service desk: returns, exchanges,money order, money gram, bill pay
  • Work in a highly team oriented environment where interpersonal communication is essential.
Customer Service Officer2016 - 2019
Carson Pirie Scott & CoChicago, IL
  • Put new inventory in designated areas to be put out on the sales floor.
  • Provide customer service assistance to shoppers on the sales floor.
  • Provided excellent customer service in gas station setting Stock shelves Count Inventory Cash handling on cash register
  • Assist and maintain constant communication with both clients and associate.
Customer Service Retail Associate2011 - 2016
WalmartChicago, IL
  • Processed customer returns and exchanges, while following all company policies.
  • Merchandised product on the floor in sporting goods department to increase sales and provide great customer service to guests.
  • Operated POS cash register for store.
  • Serviced customers with repair and warranty authorizations Restocked jewelry and shoes to ensure no open spaces or gaps.
  • Worked dressing room and sales floor.
Education
High School Diploma In null2011 - 2011
 
 
Contact Information
Chicago, IL
(630) 555-0868
pthomas@example.com
Skills
Service Contract Coverage
Loan Applications
Oil Changes
Customer Orders
Company Policies
Positive Attitude
Communication
Order Entry
ATM
Bank Products
 
 
Gloria Bell
Customer Service Advisor
Webster, NY
(270) 555-1938
gbell@example.com
Skills
Positive AttitudeStore CleanlinessPowerpointCustomer ComplaintsFront EndProcess ShipmentHRCommunicationCRMCustomer Relationships
 
 
Employment History
Customer Service Advisor2020 - Present
XeroxWebster, NY
  • Analyze data and resolve any problems or errors to provide accurate information and support to customer to company satisfactory.
  • Offer open and supportive communication to team, offering leadership and guidance within the team sharing, real-time system.
  • Receive and respond to inquiries from both internal and external customers.
Customer Service Assistant2018 - 2020
VerizonNew York, NY
  • Promoted all telecommunication products and services; consistently met or exceeded sales goals.
  • Meet or exceed personal sales goals on a monthly basis.
Sales/Stock Associate2016 - 2018
The Home DepotChicago, IL
  • Answered customer questions about products, assisted in sales, and provided high-quality customer service.
  • Retail sales that involved product recommendation and product alternative.
  • Gained experience in warehouse environment such as inventory management and logistics while providing customer service and product expertise.
Education
High School Diploma of null2016 - 2016
 
 
Margaret Harris
Customer Service Advisor
Contact Information
Charlotte, NC
(830) 555-2594
mharris@example.com
Skills
  • Communication
  • New Tellers
  • Legal Requirements
  • Store Policies
  • Customer Returns
  • Customer Deposits
  • Retail Sales
  • Offering Assistance
  • Customer Complaints
  • Company Policies
 
 
Employment History
Customer Service Advisor2019 - Present
Bank of America
Charlotte, NC
  • Responded to incoming phone inquiries pertaining to customer accounts, services, and products.
  • Exceeded sales goals consecutively providing solutions such as Identity theft protection, credit protection, and balance transfers.
  • Conducted troubleshooting and problem resolution over the phone with satellite TV customers.
Customer Service Clerk2017 - 2019
Lowe's
Mooresville, NC
  • Input data into the computer, Cash Register Operations, Greet Customers, Bag items etc, Answer the telephones
  • Assist customers with Internet orders.
Head Teller2007 - 2017
JPMorgan Chase
Newark, DE
  • Provided excellent customer service by addressing or referring financial analyses to financial advisors.
  • Assisted customers with banking issues Increased knowledge of bank products and services through independent research
  • Deliver outstanding client service by recording all transactions promptly, accurately and in compliance with bank procedures.
  • Provide excellent customer service while assisting customers with various financial transactions.
  • Processed a range of financial transactions to ensure the validity and accuracy of all cash collections and disbursements.
  • Processed loan payments, account transfers, issued official checks, money orders, and redeemed savings bonds.
Education
High School Diploma of null2007 - 2007
 
 
Heather Allen
Customer Service Advisor
Contact Info
Houston, TX
(210) 555-5242
hallen@example.com
Skills
Communication
Food Service
Customer Complaints
Computer System
Mcdonalds
Product Knowledge
Customer Service
Manufacturer Recommendations
Technical Support
Positive Attitude
Employment History
Customer Service Advisor2019 - Present
Best BuyHouston, TX
  • Processed store pick-ups and returns/exchanges in accordance with company policies to minimize theft.
  • Direct client communication; cross-selling of protection plans, credit cards, and magazines.
  • Opened and maintained customer accounts by updating and recording account information.
  • Handle and resolve all customer relation issues in a professional manner and in accordance with company policies while prioritizing customer satisfaction.
  • Cleaned up and disposed of hazardous materials according to OSHA and company policies.
Customer Service Trainer2012 - 2019
Pizza HutDallas, TX
  • Provide 5 Star customer service to every customer.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Provided customer service to clients both in the store and over the phone.
  • Clean Dinning Area Provided Counter Customer Service to internal/external customers Preparation of Menu Items
  • Retail Sales, Customer Service and Order Delivery
  • Cashier for the lobby guests as well as the Drive-thru.
Food Service/Cashier2002 - 2012
Pizza HutDallas, TX
  • Maintained clear communication with my co-workers in order to ensure a productive work environment.
  • Deliver Pizza, Answer Phones/Customer Service, Cash Register.
  • Clean,cashier,prep,greet customers, anything asked
  • Prepare and cook food -Maintaining a clean work area -Providing excellent customer service
  • Greet customers with proper verbiage and probing for their food orders.
Education
High School Diploma of null2002 - 2002
 

What Should Be Included In A Customer Service Advisor Resume

1

1. Add Contact Information To Your Customer Service Advisor Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Advisor Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Advisor Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Service Advisor Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Customer Service Advisor Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Service Advisor
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Customer Service Advisor Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Assistant
Bank of America
  • Performed huddles and provided feedback to peers to ensure accuracy throughout the company
  • Provided superior and professional customer service to clients by enrolling personal deposit and credit card accounts into online banking.
  • Provided financial assistance and support in the short-sale department for banking institution via telecommunications.
  • Coordinated and facilitated departmental up training and communications to ensure consistency.
  • Provided technical support to customers regarding Online Banking Participated in community and departmental events.

Work History Example # 2
Lead Customer Service Representative
J. C. Penney
  • Utililized Windows on a daily basis.
  • Placed orders in store or via the internet.
  • Implemented standard operating procedures for air freight forwarders, consolidators and ocean carriers.
  • Obtained referral orders from customer from internet service and catalog departments.
  • Documented all client communications for internal review and assessment by relevant departments.

Work History Example # 3
Operations Clerk
ManpowerGroup
  • Assisted other administrative staff and sales coordinators with typing forms, distributing mailings, gathering/distributing departmental mail, and shredding documents.
  • Audited and processed GTE National Yellow Pages advertising orders on PC/Windows Environment
  • Assisted credit/marketing department entering customer billing information in AS4000 system.
  • Created department policy documents such as a Corporate Services Guideline document and Conference Room Setup Guidelines.
  • Processed incoming USPS mail and Packages.Window customer support.

Work History Example # 4
Services Clerk
Meijer
  • Trained to be a cashier, retail clerk, and food clerk of every department at Meijer.
  • Worked for Meijer as a grocery stocker.
  • Worked as a food clerk / inventory coordinator for the North Muskegon Meijer location.
  • Desired to meet, greet and help our Meijer guests on a consistent basis.
  • Stocked merchandise, assisted customers with deli requests, kept department cleanly to meet food service standards

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5

5. Highlight Your Customer Service Advisor Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service advisor resume:

  1. Automotive Sales Professional
  2. Associate Service Executive (ASE)
  3. Certified Pharmacy Technician (CPhT)
  4. Advanced First Aid & CPR
  5. Certified Information Technology Professional (CITP)
  6. Nationally Certified Medical Office Assistant (NCMOA)
  7. International Accredited Business Accountant (IABA)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021