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Customer service advisor skills for your resume and career

Updated January 8, 2025
5 min read
Customer service advisor example skills
Below we've compiled a list of the most critical customer service advisor skills. We ranked the top skills for customer service advisors based on the percentage of resumes they appeared on. For example, 17.0% of customer service advisor resumes contained taking care as a skill. Continue reading to find out what skills a customer service advisor needs to be successful in the workplace.

15 customer service advisor skills for your resume and career

1. Taking Care

Here's how customer service advisors use taking care:
  • Provided exceptional customer service while taking care of a wide variety of animals.

2. Strong Customer Service

Here's how customer service advisors use strong customer service:
  • Generate sales through strong customer service and good product knowledge.
  • Use strong customer service to establish relationships.

3. Standard Operating Procedure

Here's how customer service advisors use standard operating procedure:
  • Monitored compliance with standard operating procedures for loss prevention, physical security, or risk management.
  • Created standard operating procedure data entry manual.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service advisors use customer service:
  • Communicated accurately with customer service manager and technicians to establish time commitments that met Sears Automotive standards & exceeded customer requirements.
  • Perform advanced functions related to customer service, conversion activities, data purification, and special assistance projects as required statewide.

5. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service advisors use customer care:
  • Prepared initial customer care service invoices for incoming vehicles and also determines the necessary up sell services each vehicle.
  • Provide superior customer care by answer routine phone calls referring patrons in need of professional assistance to administrators.

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer service advisors use sales floor:
  • Greeted customers, processed payments, balanced cash register, assisted customers, arranged merchandise on sales floor, restocked shelves.
  • Clean bathrooms and sales floor, take out all of store's trash, ensure closing duties daily.

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7. Customer Complaints

Here's how customer service advisors use customer complaints:
  • Investigated and resolved customer complaints, scheduled and coordinated appointments with technicians, trained new employees
  • Ensured regular feedback resulting in identification of areas of improvement and reduced customer complaints.

8. Strong Work Ethic

Here's how customer service advisors use strong work ethic:
  • Work from home independently with strong work ethics.
  • Provided integrity, honesty, endurance and a very strong work ethic; would work 16 hour shifts when needed.

9. Work Ethic

Here's how customer service advisors use work ethic:
  • Take high level of ownership and work ethic in all areas of Jiffy Lube
  • Promoted to Inside Sales position during company restructuring after continued success in all assigned activity and showing highly dedicated work ethic.

10. Oil Changes

An Oil Change refers to the process related to automotive vehicles, such as automobiles and busses, in which the oil from the engine is replaced. The oil change consists of emptying the engine of oil into a pan, replacing the filter which goes onto the entrance, and adding fresh oil.

Here's how customer service advisors use oil changes:
  • Assisted customers with vehicle repair needs: included tires, batteries, brake service, suspension/alignment, oil changes, etc.
  • Perform all ancillary duties; assist in oil changes, and minor detailing of the vehicle and handle payment for services.

11. Customer Issues

Here's how customer service advisors use customer issues:
  • Handled telephone inquiries and resolved customer issues to customer satisfaction.
  • Documented customer issues using automated CRM system.

12. Manufacturer Recommendations

Here's how customer service advisors use manufacturer recommendations:
  • Advised a heavy volume of customers on manufacturer recommendations for their vehicles and sold services based on preventative maintenance schedules.
  • Promote the sales of appropriate services and part by thoroughly understanding the product and associated vehicle manufacturer recommendations.

13. Automotive Services

Here's how customer service advisors use automotive services:
  • Assisted customers with online and in store orders, scheduled appointments for automotive services and answered questions concerning general product information.
  • Conducted daily operations of automotive service department generating $1 million annually.

14. CSA

Community Supported Agriculture - CSA is a direct marketing partnership between a farmer(s) and a dedicated community support/consumer network who help provide a portion of a particular farm's operating budget by purchasing shares of the harvest of the pre-growing season. CSAs provide consumers with a valuable opportunity to obtain fresh, local produce from farmers who love to grow food for people in their communities and create a symbiotic relationship between customer and producer.

Here's how customer service advisors use csa:
  • Store Ticket Average has increased by 12% since taking duties of lead CSA.
  • Reviewed CSA Daily Sales Log throughout the day monitoring performance levels were achieved.

15. Excellent Interpersonal

Here's how customer service advisors use excellent interpersonal:
  • Communicated with irate customers using excellent interpersonal-communication skills.
  • Provided individualized customer service to all retail patrons; used excellent interpersonal and communication skills to provide assistance and customer service.
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List of customer service advisor skills to add to your resume

Customer service advisor skills

The most important skills for a customer service advisor resume and required skills for a customer service advisor to have include:

  • Taking Care
  • Strong Customer Service
  • Standard Operating Procedure
  • Customer Service
  • Customer Care
  • Sales Floor
  • Customer Complaints
  • Strong Work Ethic
  • Work Ethic
  • Oil Changes
  • Customer Issues
  • Manufacturer Recommendations
  • Automotive Services
  • CSA
  • Excellent Interpersonal
  • Cleanliness
  • Cash Handling
  • Excellent Organizational
  • Inbound Calls
  • Customer Assistance
  • Maintenance Services
  • Outbound Calls
  • Customer Inquiries
  • Product Knowledge
  • Credit Card
  • Customer Satisfaction
  • Computer System
  • Telephone Calls
  • Chat Support
  • Quality Customer Service
  • Repair Orders
  • Customer Support
  • Customer Calls
  • Schedule Appointments
  • Cash Drawers
  • Customer Interaction
  • Customer Accounts
  • Call Handling
  • Upselling
  • Bank Deposits
  • Preventative Maintenance
  • Customer Queries
  • Apple
  • POS
  • Customer Vehicles
  • Customer Relations
  • Troubleshoot
  • Customer Orders

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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