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Job outlook for customer service advisors in the United States
Customer service advisor job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service advisor job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service advisors are projected over the next decade.
Customer service advisor salaries have increased 11% for customer service advisors in the last 5 years.
There are over 681,893 customer service advisors currently employed in the United States.
There are 235,256 active customer service advisor job openings in the US.
The average customer service advisor salary is $32,029.
Are customer service advisor jobs in demand?
No, customer service advisor jobs are not in demand. Customer service advisor demand is projected to decline -4% from 2018 to 2028.
Customer service advisor job and salary trends over time
Compare the number of customer service advisor jobs and the average customer service advisor salary over time.
Customer service advisor jobs over time
Customer service advisor job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 681,893 | 0.20% |
| 2020 | 693,192 | 0.21% |
| 2019 | 714,228 | 0.21% |
| 2018 | 702,526 | 0.21% |
| 2017 | 677,176 | 0.21% |
Average customer service advisor salary over time
Customer service advisor salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $32,029 | $15.40 | +3.2% |
| 2025 | $31,028 | $14.92 | +2.8% |
| 2024 | $30,170 | $14.50 | +2.6% |
| 2023 | $29,401 | $14.14 | +1.8% |
| 2022 | $28,874 | $13.88 | +1.8% |
Customer service advisor jobs by state
The map below shows you the number of customer service advisor job openings in each state. The darker areas on the map show where customer service advisors earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for customer service advisors
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,164 | 87% |
| 2 | North Dakota | 755,393 | 627 | 83% |
| 3 | Wyoming | 579,315 | 402 | 69% |
| 4 | Iowa | 3,145,711 | 2,030 | 65% |
| 5 | South Dakota | 869,666 | 562 | 65% |
| 6 | New Hampshire | 1,342,795 | 856 | 64% |
| 7 | Montana | 1,050,493 | 647 | 62% |
| 8 | Minnesota | 5,576,606 | 3,360 | 60% |
| 9 | Delaware | 961,939 | 566 | 59% |
| 10 | District of Columbia | 693,972 | 392 | 56% |
| 11 | Nebraska | 1,920,076 | 1,062 | 55% |
| 12 | Vermont | 623,657 | 346 | 55% |
| 13 | Rhode Island | 1,059,639 | 559 | 53% |
| 14 | Indiana | 6,666,818 | 3,374 | 51% |
| 15 | New Mexico | 2,088,070 | 1,074 | 51% |
| 16 | West Virginia | 1,815,857 | 922 | 51% |
| 17 | Utah | 3,101,833 | 1,554 | 50% |
| 18 | Massachusetts | 6,859,819 | 3,365 | 49% |
| 19 | Missouri | 6,113,532 | 2,970 | 49% |
| 20 | Kentucky | 4,454,189 | 2,180 | 49% |
Most common cities for customer service advisors
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Mechanicsville | 4 | 11% | $28,981 |
| 2 | Inver Grove Heights | 3 | 9% | $34,338 |
| 3 | Cottage Grove | 3 | 8% | $34,348 |
| 4 | Maplewood | 3 | 7% | $34,404 |
| 5 | Andover | 2 | 6% | $34,456 |
| 6 | Decatur | 3 | 5% | $28,415 |
| 7 | Brooklyn Park | 3 | 4% | $34,398 |
| 8 | Maple Grove | 3 | 4% | $34,391 |
| 9 | Grand Rapids | 3 | 2% | $31,290 |
| 10 | San Antonio | 8 | 1% | $31,396 |
| 11 | Tampa | 5 | 1% | $30,018 |
| 12 | Colorado Springs | 4 | 1% | $32,592 |
| 13 | Miami | 4 | 1% | $30,138 |
| 14 | Minneapolis | 4 | 1% | $34,369 |
| 15 | Chandler | 3 | 1% | $32,494 |
| 16 | Saint Paul | 3 | 1% | $34,375 |
| 17 | Phoenix | 3 | 0% | $32,568 |