What does a customer service advisor do?

A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.

While similarities exist, there are also some differences between customer service advisors and service agent. For instance, customer service advisor responsibilities require skills such as "taking care," "strong customer service," "standard operating procedure," and "customer care." Whereas a service agent is skilled in "regular maintenance," "quality standards," "pet," and "car washes." This is part of what separates the two careers.

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that customer service advisor responsibilities requires skills like "taking care," "strong customer service," "standard operating procedure," and "sales floor." But a customer care representative might use other skills in their typical duties, such as, "data entry," "inbound phone calls," "insurance benefits," and "ccr."

A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.

The required skills of the two careers differ considerably. For example, customer service advisors are more likely to have skills like "taking care," "strong customer service," "standard operating procedure," and "customer care." But a customer agent is more likely to have skills like "data entry," "inbound phone calls," "us customs," and "golf courses."

A service associate's role is to assist customers either through phone or in person. One of the service associate's primary responsibilities is to attain customer satisfaction by answering queries, performing troubleshooting methods, assisting in navigating through difficult tasks, handling complaints, resolving issues, and even processing payments. Furthermore, a service associate needs to be equipped with good communication skills to build rapport with clients as there are instances where they have to sell products and services.

Even though a few skill sets overlap between customer service advisors and service associates, there are some differences that are important to note. For one, a customer service advisor might have more use for skills like "taking care," "standard operating procedure," "customer care," and "strong work ethic." Meanwhile, some responsibilities of service associates require skills like "patients," "basic math," "loan payments," and "patient rooms. "