Customer service advisor jobs in Kalamazoo, MI

Work in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud. Ensure a safety mindset throughout designated area of responsibility. Maintain the highest EHS standards while at customer's site. High school diploma or GED required. May be required to obtain certifications/licenses. Minimal to no experience in manufacturing environment required. Effective written and verbal communication skills. Demonstrate intermediate reading skills. Ability to effectively present information. Demonstrate basic mathematical skills. Sufficient skills for data entry (MS excel and word) and reporting activities. Forklift truck Drivers license or ability to undertake training where appropriate Must have basic working knowledge of: Internet software, e-mail, word processing, spreadsheets and project tracking. The employee will be required to perform these functions: * May be required to lift up to 50 pounds * May be required to stand for long periods and walk great distances daily * Routinely required to use hands to finger, handle or feel and reach with hands and arms. * May be required to sit, climb, balance, stoop, kneel, crouch or crawl and talk or hear * May be required to work in small spaces and high locations

Purpose: This position exists to serve as the primary point of contact for all dealers and retail customers providing aftermarket sales and parts support. Essential Functions: * Serve as main point of contact for all parts related issues from dealers and retail customers responding and addressing all inquiries appropriately with ability to handle all escalated and complicated parts questions and issues. * Researches engineering drawings & charts, bill of materials, work orders and network documents. * Assists dealers with part number research, price quotes, shipping options, part availability, status of existing orders and change orders. * Researches and creates special make item part numbers, descriptions and build lists. * Processes special order requirements for recalls, technical bulletins, product improvements and warranty no charge orders. * Verifies accuracy and completeness of information on parts orders by having a broad understanding of all products for each brand. * Communicates internally based on dealership and customer requests; communicates externally to convey information regarding parts availability and status. Experience/ Knowledge: * Customer facing experience is required. * Prior high volume call center experience is preferred. * Manufacturing background is preferred with knowledge of RV construction, processes, parts and warranties, Lemon Laws and recalls. Necessary Skills & Abilities: * Ability to learn, grow and adapt to an ever changing product environment including a broad range of company products and programs. * Must demonstrate a desire and ability to assess problem situations and respond appropriately in professional manner. * Strong communication skills are required with ability to mediate escalated issues and upset customers. * Strong organizational skills with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude. * Proficient in Microsoft Office software including AX. Work Requirements: * This position may require sitting, standing, and working in front of a computer monitor in an office setting approximately 95% of the day. * This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other office tools and equipment; reaching with hands and arms. * Must comply with all safety procedures and protocols. * This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed). * Supervisory responsibilities: none. * Remote work: not available. This position works from a Call Center located in Middlebury, Indiana. * Regular attendance is required. * Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

This role supports the Hearth division by managing customer orders, installation scheduling, and warranty tracking. The position involves serving as the primary point of contact for fireplace installation coordination while delivering excellent customer service. The ideal candidate will maintain accurate documentation, address inquiries promptly, and build strong working relationships with customers, vendors, and internal teams. Key Responsibilities: May Include: Customer Service & Order Support Process, purchase, and manage incoming customer orders. Assist Sales Associates by placing orders and preparing presentation packages. Manage warranty administration and tracking for Hearth and Garage Door products. Contact vendors to obtain pricing, lead times, and order updates. Respond to customer inquiries and resolve issues in a timely, professional manner. Run reports and log data entries as needed. Order Entry & Scheduling Input purchase orders and customer orders into the system accurately. Schedule fireplace installations and service appointments. Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination. Track and administer product warranties and service follow-ups. Additional Responsibilities Participate in team meetings and training sessions to stay updated on internal best practices and industry trends. Cultivate strong relationships with customers to support repeat business and referrals. Perform additional tasks and special projects as assigned to meet business needs. Knowledge & Skills: Strong verbal and written communication skills, especially over the phone. Excellent time management, organizational, and problem-solving abilities. High attention to detail and accuracy in all administrative tasks. Ability to work independently with minimal supervision. Comfortable collaborating across departments in a fast-paced environment. Quick to learn new technologies, products, and systems. Skilled in managing customer expectations and building positive relationships. Experience: Minimum 1 year of experience in scheduling and coordination, preferably in a construction or building materials environment. At least 1 year of customer service experience, with a proven ability to resolve customer concerns effectively. Education/Certification: High School Diploma or GED required. People Management: None Physical Requirements / Work Environment: Ability to sit, stand, walk, or drive for extended periods throughout the workday. Occasional bending, reaching, or stair climbing in showroom, warehouse, or jobsite settings. Work is primarily performed in a combination of office, showroom, and warehouse environments. Regular use of computers, tablets, phones, and other standard office equipment. Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!

3003 Stadium Dr., Kalamazoo, MI 49008 BDC Service AssociateUp to $40,000 Income! Great Training & Benefits! Rapid Career Growth! Award-Winning Cole Nissan is hiring full-time BDC Service Associates to work in our Business Development/Call Center to help our Service Department customers and improve customer retention. You will answer inbound calls, internet requests, schedule auto repair/service appointments, make outbound calls, send text messages, and follow up with customers after service has been completed to ensure their satisfaction. BDC or customer service/telephone contact experience is preferred. We provide excellent training for qualified candidates! Enjoy a rewarding career with our family-owned, growing company! We value our employees and invest in their success! Upload your resume AND complete the assessment for immediate consideration. Cole Nissan is proud to win the Nissan Award of Excellence multiple years in a row for outstanding performance results in sales, customer satisfaction, and owner loyalty. We successfully serve customers in Kalamazoo and the surrounding areas. We Offer Excellent Benefits: Up to $40,000 Performance-Based Income! Excellent training! Rapid career advancement! We promote from within! Health and dental insurance 401(k) savings plan PTO - paid time off Employee discounts on vehicles and service State-of-the-art facilities A positive and professional team environment Responsibilities - BDC Service Associate: Answer incoming calls, internet requests, and send text messages for the service department Identify customer's needs, answer their questions in a pleasant manner, and assist them to the best of your ability Schedule appointments for auto repairs/maintenance, and reschedule missed appointments Make outbound calls for appointment reminders, recalls, surveys, etc. Make 110 calls each day Follow up on customer inquiries to ensure a satisfied experience Qualifications - BDC Service Associate: Experience is preferred. Training is provided! Must be able to work evenings and weekends if needed An energetic and friendly 'people person' that's motivated to succeed Excellent customer service and communication skills A positive attitude, good work ethic and professional appearance Valid driver's license and reliable transportation High school diploma or equivalent Must pass a pre-employment background check and drug screen. We are an Equal Opportunity Employer RequiredPreferredJob Industries Customer Service

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok. Workplace: Hybrid ( #LI-Hybrid ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews. Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs. Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met. Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support. Provides peer support through on-the-job training and knowledge sharing Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS or Dayton, OH Essential Job Functions Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review. Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions. Explains premium changes. Quotes, sells, and generates premium. Analyze, clarify and resolve complex policy and account related questions from external customers. Accesses account information and communicates while working in multiple systems across all brands. Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations. Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking. Resolves issues requiring expert support. Actively listens to customer concerns to identify trends or patterns. Recognizes opportunities for innovation and process improvement and makes recommendations to leadership. Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues. Leads implementation of process changes. Monitors performance metrics and prepares reports. Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge. Stays current with relevant product(s), which includes all specialty lines. Champions change initiatives and fosters acceptance and support for these changes within the team. Physical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel. Education Requirements High School Diploma or equivalent required. Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license. Ability to be appointed to sell insurance in all states required. Experience Requirements 2 years of experience in insurance or related field required. Experience providing advanced customer support within a high-volume, complex environment preferred. Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location. o DC/NJ/NY/OH Only: $27.04 - $45.90 The starting hourly pay for this role is $27.38-$30.29, based on location. Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “What we offer” on https://*********************************/#offer Job Location(s): US - MI - Caledonia, US - MI - Grand Rapids Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok. Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************

Why join us? At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings. Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. About this opportunity We are looking for a best-in-class Customer Experience Representative! Our representatives serve as a point of contact for managing the day-to-day requirements of DWR and Knoll web customers, including services such as returns, replacements, cancellations, and order status. DWR/Knoll's Customer Experience Representatives provide exemplary customer service to support the Retail Operation organization through these operational tasks. As a Customer Experience Representative, you will report to the Customer Service Managers. The schedules for theses positions are Monday - Friday, 10 AM - 7 PM & Sunday - Thursday, 9 AM - 6 PM Eastern Time. What you will do: You will have opportunities to grow, achieve, and build relationships every day as you... * Answer incoming phone calls and written correspondence to assess the customer's needs, solve the issue at hand, and communicate resolution in a timely, complete, and thorough manner. * Manage multi-faceted customer service inquiries professionally with information accuracy, appropriate grammar, spelling, and empathy. * Regularly rotate through different operational systems, utilizing a variety of skill sets. * Become an expert in product knowledge and DWR/Knoll policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible. * Provide connections to the Sales Organization wherever needed to ensure continuity of care for each customer, web, or studio. * Review and solve order payment issues. * Facilitate and manage customer inquiries, including returns, replacements, cancellations, and order status, ensuring adequate documentation is present and customer needs are resolved promptly. * Maintain product knowledge to respond to product inquiries and requests for information and/or parts. Does this sound like you? This might be you if you have the following skills and abilities... * 2-3 years of experience in a customer-facing service role with a focus on operational excellence. * Outstanding written and verbal communication skills. * Ability to work with a high degree of accuracy and attention to detail. * Appropriate discretion in handling confidential financial and personal information. * Ability to thoughtfully handle stressful and demanding situations. * Solid problem-solving skills, including follow-through and the ability to manage multiple competing priorities. * Ability to quickly develop rapport with both internal and external groups and individuals. * Proven organizational and time management skills; must be self-motivated and able to work independently. * Possesses high energy and a keen sense of teamwork. * Proficiency in Microsoft Office Suite; experience using CRM tools like Salesforce is a plus. * College degree preferred. As a Customer Experience Representative, you will be eligible for DWR's comprehensive benefits package, including medical, dental, and vision insurance, paid holidays, parental leave, green transit subsidy, 401k, and more. Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_********************.

Why join us? At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings. Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. About this opportunity We are looking for a best-in-class Customer Experience Representative! Our representatives serve as a point of contact for managing the day-to-day requirements of DWR and Knoll web customers, including services such as returns, replacements, cancellations, and order status. DWR/Knoll's Customer Experience Representatives provide exemplary customer service to support the Retail Operation organization through these operational tasks. As a Customer Experience Representative, you will report to the Customer Service Managers. The schedules for theses positions are Monday - Friday, 10 AM - 7 PM & Sunday - Thursday, 9 AM - 6 PM Eastern Time. What you will do: You will have opportunities to grow, achieve, and build relationships every day as you... Answer incoming phone calls and written correspondence to assess the customer's needs, solve the issue at hand, and communicate resolution in a timely, complete, and thorough manner. Manage multi-faceted customer service inquiries professionally with information accuracy, appropriate grammar, spelling, and empathy. Regularly rotate through different operational systems, utilizing a variety of skill sets. Become an expert in product knowledge and DWR/Knoll policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible. Provide connections to the Sales Organization wherever needed to ensure continuity of care for each customer, web, or studio. Review and solve order payment issues. Facilitate and manage customer inquiries, including returns, replacements, cancellations, and order status, ensuring adequate documentation is present and customer needs are resolved promptly. Maintain product knowledge to respond to product inquiries and requests for information and/or parts. Does this sound like you? This might be you if you have the following skills and abilities... 2-3 years of experience in a customer-facing service role with a focus on operational excellence. Outstanding written and verbal communication skills. Ability to work with a high degree of accuracy and attention to detail. Appropriate discretion in handling confidential financial and personal information. Ability to thoughtfully handle stressful and demanding situations. Solid problem-solving skills, including follow-through and the ability to manage multiple competing priorities. Ability to quickly develop rapport with both internal and external groups and individuals. Proven organizational and time management skills; must be self-motivated and able to work independently. Possesses high energy and a keen sense of teamwork. Proficiency in Microsoft Office Suite; experience using CRM tools like Salesforce is a plus. College degree preferred. As a Customer Experience Representative, you will be eligible for DWR's comprehensive benefits package, including medical, dental, and vision insurance, paid holidays, parental leave, green transit subsidy, 401k, and more. Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_********************.

Customer service professionals-don't pass up this opportunity for a great opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer's needs, and you have the background we're looking for, we want to talk with you! Assist customers by phone and in person at our facility Help customers get the parts they need Interact extensively with customers to clarify their needs, research, and recommend parts Meet / exceed monthly sales goals while increasing customer satisfaction Provide quotes Take orders Provide post order service Physically measure specs on a wide variety of parts REQUIREMENTS Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical. Specific qualifications for the role include: Minimum 6 months of customer service experience Mechanical and mathematical aptitude Excellent telephone skills Ability and desire to learn new systems and processes quickly Strong computer skills, particularly Excel High school diploma or equivalent Valid driver's license and clean driving record (MVR) SAP / ERP experience, preferred Knowledge of industrial distribution products and hydraulics, preferred Benefits As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. We are committed to your professional development and with ongoing training. Here is just some of what we have to offer: Base salary and bonus opportunities Health, vision, and dental coverage, 401(k) w/ company match Paid vacation, sick time, and company holidays, Tuition reimbursement Personalized training and development program Career development and advancement opportunities Build a rewarding career with a global leader in industrial distribution! Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

Join our dynamic team for an exciting customer service adventure tailored just for you! At our Family Entertainment Center, we're on the hunt for enthusiastic individuals who are ready to dive into a role packed with excitement. As part of our Attraction All-Stars, you'll be the driving force behind guest enjoyment, safety, and unforgettable experiences. Your mission? To deliver lightning-fast, friendly, and super accommodating service while keeping safety center stage. Coming Summer 2025: Sky Tour! 6 outdoor self-paced ziplines! Why You'll Love It: 🌟 Flexible Hours: School, other jobs, or life's adventures - we've got your back with weekend shifts and adaptable schedules. 🚀 Launch Your Journey: No experience? No problem! We provide top-notch training and room for your career to soar. 🌐 Embrace Diversity: Bilingual skills? You're a superhero here! We value different voices and backgrounds. 🏃 ♂️ Stay Active: Say goodbye to dull moments - expect everything from bending and climbing stairs to lifting up to 25 lbs. 📍 Prime Location: We're conveniently located, so you can focus on the good stuff. 🎓 School-Friendly: Calling all high schoolers! If you're 16 or older, this is your ticket to a rewarding adventure. Your Profile: 🌈 Positive Vibes: Your smile is your superpower, and you're all about spreading good vibes. 🌟 People Person: If customer service is your middle name, we want you on our team. 💪 Safety First: You're a safety champ, committed to ensuring everyone has a blast while staying secure. 🌍 Equal Opportunity: We celebrate individuality and are proud to be an equal opportunity employer. 💰 Compensation: Starting at $12.48/hr doing what you love. Ready to embark on a journey of fun and fulfillment? Apply now and be part of our dream team! 🎉

*PART TIME POSITION* *Customer Service/Ramp Agent (Little Rock Airport) responsibilities will include but are not limited to:* *Customer Service Responsibilities* * Ability to accept personal responsibility for resolving concerns * Excellent work ethic and demonstrate the ability to act with purpose and urgency * Safety of our customers, crew members and co-workers * Apply security measures as appropriate and protect SIDA * Preparing and issuing tickets, computing fares, issuing refunds * Checking passports and travel documents * Correctly route passengers and baggage during check-in * Working at arrival or departure gates * Ensuring the on-time departures of aircraft * Assist special need passengers including wheelchair services * Answering general travel inquiries, and successfully resolving customer issues * Prepare flight paperwork * Load and unload baggage, mail and cargo * Direct aircraft to and from gates * Perform aircraft services such as lavatory, water, and de-icing (winter operations) * Expeditious baggage delivery to baggage claim * Sort baggage in bag makeup area * Operate Jetbridge and Ground Service Equipment (GSE) * Perform accurate aircraft search * Close counter and ramp areas following flight closing and complete flight stats * Cleaning and upkeep of all work areas * Successfully complete any recurrent or required additional training * Perform other duties assigned *This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list* *CUSTOMER SERVICE QUALIFICATIONS:* * Eligibility to work in the United States without sponsorship * Minimum age 18, High school diploma or G.E.D. Additional education is a plus * Ability to read, write, speak, and understand the English language. Second language is a plus * Excellent communication skills that include speaking to large groups and individual customers * Familiarity with computers * Ability to work any available schedule to include nights, weekends, holidays, and overtime * Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather * Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces * Successful completion of post-offer pre-employment DOT drug screening * Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years * Ability to provide 10 years of employment, education, unemployment history per FAR 108.33 * Must possess a valid driver's license with 3 yr good driving record and provide a copy *Ramp Agent responsibilities will include but are not limited to* • Marshaling aircraft into parking positions • Unloading baggage and delivering it to baggage claim area • Loading luggage onto departing flights &assisting special needs passengers • Loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories • Connecting and disconnecting external power generators to the aircraft • Boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork • Coordinating with pilots, airline dispatch office, and the customer service department • Conduct other work duties as assigned *Ramp Agent Qualifications* • Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays • Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule • Must be able to work in a fast paced, deadline driven environment • Must have professional appearance (visible tattoo's must be covered) • Excellent attendance and punctuality required • Valid Driver's License (3 year driving record required with no more than 3 moving violations in 3 years. No alcohol or drug related violations) • Must be legally authorized to work in the U.S. for any employer without sponsorship • Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check *Other Requirements* • Sight: Must be able to see well enough to read reports • Hearing: Must be able to hear well enough to communicate with customers, vendors and team members. • Standing, walking, climbing. stooping, kneeling and lifting are required • Must be willing to work in outdoor environment (heat and humidity, rain etc.) • Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with assistance. • Must be able to type and use technical sources • Safety awareness and training will be provided *ADDITIONAL INFORMATION:* All your information will be kept confidential according to EEO guidelines. Interested parties may reply directly to this ad._ Principals only. Recruiters, please don't contact this job poster. do *NOT* contact us with unsolicited services or offers Qualifications Must be available to work variety of shifts including evenings, weekends and holidays Must have a valid driver's license with a good driving record/provide a 3 yr record Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI. Must pass a DOT pre-placement drug screen Must be able to lift 50 LBS repetitively up to 75 with assistance Must be able to work out doors in all types of weather as well as indoors Must be able to bend, twist and stoop to service aircraft, extremely physical position Must have basic computer and typing skills Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Grand Rapids area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)

Job Details Elkhart Office - Elkhart, IN High School $19.00 - $24.00 Hourly NegligibleDescription Overview: The Field Service Dispatcher is responsible for coordinating with sales, service, and field service teams as well as with customers to optimize work order scheduling. Their goal is to maximize scheduling efficiency by dynamically re-routing and rescheduling work orders. Reports to: Service Delivery Dispatch Center Manager Job Status: Nonexempt Responsibilities: Responsible for overseeing daily scheduled work orders for installation and service technicians Responsible for dynamic routing of installation and service technicians to improve productivity and efficiency Proactively communicate with customers to reschedule work orders as necessary Answer incoming calls related to scheduling from sales, care, and field service teams Notify customers of technician arrival times outside of scheduled time-window Coordinate and communicate scheduling of same-day installation and service work Communicate same-day work order cancellations to the field service team Reschedule jobs at customer request Coordinate with customers and technicians to reschedule missed appointments Manage the stand-by appointment queue Work with field service managers to optimize scheduling lead times for installation and service work Work with service and installation managers to optimize and fill field tech availability based on demand Qualifications 3-5 years dispatch experience preferred Ability to see a bigger picture regarding scheduling Familiarity with field service software and tools preferred Ability to work well under pressure Extensive attention to detail Excellent written and verbal communication skills Excellent interpersonal skills Ability to communicate quickly and effectively with customers and coworkers

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Regional Call Center Operator - PRN/10am-10pm The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. 1-2 years related experience and/or training preferred. Previous computer/ call center experience preferred. * Previous working knowledge of basic medical terminology * Excellent communication skills in a high volume department, working with both the public and health care professionals. * Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information. * Must have the ability to provide positive customer service, communicate in English and use good grammar. * Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department. * Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems. * Pages all service areas when necessary. * Makes changes to computerized on-call schedules for physicians and departments system wide. * Responsible for emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek. * Monitors fire alarm and medical gas system for Kalamazoo. * Responds to all emergency situations; Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek * Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system. Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 1690 Bronson Communication Services (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

ICC West, Inc. is a marketing firm that recently opened in Holland, MI and specializes in marketing programs for our client's products and services. The client base for ICC West has expanded to leaders in Satellite Television and Consumer Electronics. With the unveiling of our solidified and effective marketing program branched from our corporate office in Grand Rapids, MI. ICC West, Inc. has developed an undeniably powerful presence in some of the world's largest chain retailers in a short amount time. Job Description ENTRY LEVEL~ FILLING IMMEDIATELY!!! Degree...No Experience? Experience... No Degree? FULL PAID TRAINING PROVIDED! CUSTOMER SERVICE MARKETING CAMPAIGN DEVELOPMENT/ PR ADVERTISING MANAGEMENT / ASSISTANT MANAGEMENT We are looking for people with potential and an ambitious drive, rather than experience, to aggressively expand in the area! We have an aggressive expansion plan laid out and are looking to find a person who would love to work in a, fun, competitive, positive-minded environment. We do not do telemarketing, residential sales, door to door, B2B, or cold calling! We offer a guaranteed hourly base pay plus commission with bonuses available. Qualifications Who We're Looking For: You can be ENTRY LEVEL or experienced. You must possess people skills. You must have good work ethic. You must be confident you'll be successful, just waiting for a career opportunity where you can prove yourself. No Experience Necessary! To schedule an interview this week with our hiring manager please submit your resume to the above email address! Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionPersonal Lines Customer Service Location: Grand Rapids, MI (Onsite Full-Time) Company: Independent Insurance Agency (Partnered with Axios Professional Recruitment) Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Agent. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs. Benefits: Competitive annual salary Medical, dental, and vision insurance Retirement savings account Paid time off and paid holidays Friendly, fast-paced work environment Key Responsibilities: Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies Assist clients with policy changes, coverage questions, billing inquiries, and claims support Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards Identify opportunities to enhance coverage or improve client satisfaction through proactive service Collaborate with team members to ensure a seamless customer experience Qualifications: 2+ years of experience in personal insurance customer service Strong interpersonal and communication skills, both written and verbal Excellent organizational and problem-solving abilities Demonstrated commitment to customer satisfaction and relationship building Comfortable using modern technology and insurance management systems Able to manage multiple tasks efficiently and independently About Axios Professional Recruitment:Axios is West Michigan's largest employee-owned staffing and recruiting firm. Since 1988, we've connected more than 300,000 professionals with top employers who care about long-term success. Our mission is to help people find meaningful, lasting careers - not just jobs.

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, were more than just a financial institutionwere a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. Were looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you! Benefits Offered: Bi-weekly 401(k) Match and Profit Sharing Education reimbursement Up to $600 in wellness reimbursement annually fitness equipment, gym membership, massages, etc. Full Medical, Dental, Vision, and Prescription Insurance coverage Health Savings Account with bi-weekly Employer Contributions Employer Paid Life Insurance Employer-paid Short and Long Term Disability coverage Pet Insurance Health Advocacy Support Generous Paid Time Off 12 Paid Holidays Employee Assistance Programs Monthly commissions and incentives Employee Appreciation Events Community Volunteering Opportunities Performance and Discretionary Bonuses Employee Discount Program for travel, shopping, restaurants, etc. and more Requirements: The Vault Member Service Representative assists members and potential members with their credit union needs; explains services and opens new accounts; responds to problems, and directs members to the appropriate people. Assist the Branch Manager in ensuring daily MSR and branch operations run effectively. Effectively open and close the credit union by preparing and finalizing business operational duties in accordance with policy, procedures, and guidelines. Manages the vault expectations in accordance with guidelines and policies as determined by Management and is responsible for proper balancing and security of the vault within Credit Union guidelines, policies, and procedures. Assists with and monitors MSR operations and will be the subject matter expert for MSR operations in the branch. Assists with the training of new MSR staff and provides support through approved empowerment to make decisions. Buys and sells cash and handles more complex member account questions and transactions. Keeps management in the Branch informed of situations that arise within the MSR staff and day to day activities. Assists members with opening and closing accounts, answers questions about products and services, works the teller line as needed, and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to the next-level supervisor, along with their recommendations. Identifies cross-sell opportunities and cross-sells services to members. Refers potential loan opportunities to MSR IIs to follow up on. Responsible for advanced account maintenance as assigned. At BlueOx Credit Union, a division of Ignite Credit Union, you'll find more than just a jobyou'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If youre looking for a role where you can thrive professionally while making a difference, Ignite your future with us today! BlueOx Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws. Compensation details: 23.4-23.4 Hourly Wage PI3fe44ffa12b3-31181-39198248

Why join us? Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. We are looking for a best-in-class Customer Experience Representative! Our representatives serve as a point of contact for managing the day-to-day requirements of DWR and Knoll web customers, including services such as returns, replacements, cancellations, and order status. DWR/Knoll's Customer Experience Representatives provide exemplary customer service to support the Retail Operation organization through these operational tasks. As a Customer Experience Representative, you will report to the Customer Service Managers. The schedule for this position is Monday - Friday, 10 AM - 7 PM Eastern Time. What you will do: You will have opportunities to grow, achieve, and build relationships every day as you... Answer incoming phone calls and written correspondence to assess the customer's needs, solve the issue at hand, and communicate resolution in a timely, complete, and thorough manner. Manage multi-faceted customer service inquiries professionally with information accuracy, appropriate grammar, spelling, and empathy. Regularly rotate through different operational systems, utilizing a variety of skill sets. Become an expert in product knowledge and DWR/Knoll policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible. Provide connections to the Sales Organization wherever needed to ensure continuity of care for each customer, web, or studio. Review and solve order payment issues. Facilitate and manage customer inquiries, including returns, replacements, cancellations, and order status, ensuring adequate documentation is present and customer needs are resolved promptly. Maintain product knowledge to respond to product inquiries and requests for information and/or parts. Does this sound like you? This might be you if you have the following skills and abilities... 2-3 years of experience in a customer-facing service role with a focus on operational excellence. Outstanding written and verbal communication skills. Ability to work with a high degree of accuracy and attention to detail. Appropriate discretion in handling confidential financial and personal information. Ability to thoughtfully handle stressful and demanding situations. Solid problem-solving skills, including follow-through and the ability to manage multiple competing priorities. Ability to quickly develop rapport with both internal and external groups and individuals. Proven organizational and time management skills; must be self-motivated and able to work independently. Possesses high energy and a keen sense of teamwork. Proficiency in Microsoft Office Suite; experience using CRM tools like Salesforce is a plus. College degree preferred. As a Customer Experience Representative, you will be eligible for DWR's comprehensive benefits package, including medical, dental, and vision insurance, paid holidays, parental leave, green transit subsidy, 401k, and more. Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_********************.