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  • Applied Scientist II, Customer Experience and Business Trends

    Amazon 4.7company rating

    Customer service advisor job in Seattle, WA

    Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join its team. CXBT's mission is to create best-in-class AI agents that seamlessly integrate multimodal inputs, enabling natural, empathetic, and adaptive interactions. We leverage advanced architectures, cross-modal learning, interpretability, and responsible AI techniques to provide coherent, context-aware responses augmented by real-time knowledge retrieval. As part of CXBT, we have a vision to revolutionize how we understand, test, and optimize customer experiences at scale. Where traditional testing approaches fall short, we create AI-powered solutions that enable rapid experimentation, de-risk product launches, and generate actionable insights, -all before a single real customer is impacted. Be a part of our agentic initiative and shape how Amazon leverages artificial intelligence to run tests at scale and improve customer experiences. As an Applied Scientist, you will research state-of-the-art techniques in agent-based modeling, and lead scientific innovation by building foundational agentic simulation capabilities. If you are passionate about the intersection of AI and human behavior modeling, and want to fundamentally influence how Amazon tests and improves customer experiences, this role offers a great opportunity to make your mark. Key job responsibilities - Design and implement frameworks for creating representative, diverse agents that faithfully capture real-world characteristics - Use state-of-the-art techniques in user modeling and behavioral simulation to build robust agentic frameworks - Develop data simulation approaches that mimic real-world speech interactions. - Research and implement novel algorithms and modeling techniques. - Acquire and curate diverse datasets while ensuring user privacy. - Create robust evaluation metrics and test sets to assess language model performance. - Innovate in data representation and model training techniques. - Apply responsible AI practices throughout the development process. - Write clear, scientific documentation describing methodologies, solutions, and design choices. A day in the life Our team is dedicated to improving Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers' experiences, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Basic Qualifications - 3+ years of building models for business application experience - PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience - Experience programming in Java, C++, Python or related language - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing - Experience with Machine Learning and Large Language Model fundamentals, including architecture, training/inference lifecycles, and optimization of model execution, or experience in developing and deploying LLMs in production on GPUs, Neuron, TPU or other AI acceleration hardware Preferred Qualifications - Experience in professional software development - Experience building machine learning models or developing algorithms for business application - Have publications on top-tier conferences, such as CVPR, ICCV, ECCV or NeurIPS - Experience with large scale distributed systems such as Hadoop, Spark etc. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* . USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually
    $33k-38k yearly est. 7d ago
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  • Customer Experience Representative

    Sierra Forest Products 4.0company rating

    Customer service advisor job in Kent, WA

    Who we are: At Sierra Forest Products, we're more than a leading North American distributor of specialty wood products-we're a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we've built an organization where your contributions truly matter. Position: Customer Experience Representative (Inside Sales) Division Location: Kent, Washington Employment Type: Full-time Compensation Range: $55,000 - $75,000.00 Vacancy: This posting is for an existing, currently open position. Deliver the Difference with us: As a Customer Experience Representative at Sierra Forest Products, you will play a key role in strengthening our customer relationships while expanding your own professional skillset. In this role, you will support sales initiatives, foster exceptional customer satisfaction, and manage a portfolio of accounts. You will be expected to develop a strong understanding of our diverse product offerings and confidently communicate their value to customers. By providing knowledgeable guidance and proactive support, you will help drive growth, enhance the overall customer experience, and contribute to the success of our sales team. Your Role & Impact: Deliver exceptional, high‑quality customer service to all existing customers and clients. Manage inbound sales and general customer inquiries with accuracy and professionalism. Process and enter sales orders efficiently and in a timely manner. Troubleshoot and resolve order‑related issues, including delays, credits, and returns. Collaborate closely with cross‑functional teams-such as logistics, warehouse, and purchasing-to support smooth operations. Proactively sell to and expand an existing portfolio of accounts. Serve as a knowledgeable brand ambassador with a strong understanding of our products and their specifications. Provide comprehensive sales support to the outside sales team. What Makes You Stand Out: Highly driven, positive, and energetic individual. Strong ability to identify, address, and resolve problems and conflicts as they arise. Demonstrated experience in sales and/or within the building products industry. Genuine passion for cultivating and maintaining strong relationships. Thrives in a fast‑paced, collaborative, team‑oriented environment. Hard‑working with an entrepreneurial mindset. Why Join Sierra Forest Products? People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment. Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, Sales Incentive, Company Car, Gas Card, and programs designed to support not only you but your family as well. Growth & Innovation: Join a company that champions innovation and sustainability-where your ideas drive progress and help shape the future. Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities. AI Usage & Disclosure: This recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, or selecting candidates.
    $55k-75k yearly 2d ago
  • Client Associate

    Arthur J. Gallagher & Company 3.9company rating

    Customer service advisor job in Bellevue, WA

    You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business We will teach you about Gallaghers vast network of resources to improve efficiency and effectiveness in deliverin Client Associate, Client Service, Service Manager, Associate, Benefits, Client Relations, Business Services
    $43k-63k yearly est. 3d ago
  • Sewer Service Expert (2640)

    Harts Services 4.3company rating

    Customer service advisor job in Tacoma, WA

    SUNDAY - THURSDAY schedule Friday & Saturdays off! At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect. Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay. What You'll Do: Diagnose sewer issues and create multi-option proposals Present solutions with confidence using the Harts Service Process Complete residential sewer service work to the highest standards Meet performance goals while supporting your team Pay & Schedule: Commission-based position (earn 4%-18% per project subtotal) Expected annual earnings: $70,000-$180,000+ Full-time, SUNDAY - THURSDAY Hours between 6:30am - 6:00pm Why You'll Love Harts: Medical, dental & vision insurance 401(k) with company match Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays Company vehicle + paid life insurance Employee discounts, referral bonuses & growth opportunities A stable, year-round career where hard work = unlimited earning potential If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************. Harts - We Care More. Qualifications What You Need: Valid driver's license & clean driving record Sewer service experience preferred (we'll train the right licensed pro) Strong customer focus and team mindset
    $70k-180k yearly Easy Apply 16d ago
  • Customer Experience Representative

    Tacoma 4.3company rating

    Customer service advisor job in Tacoma, WA

    Benefits: Employee discounts Flexible schedule Free food & snacks Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company. Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Flexible scheduling Culture driven company Employee recognition programs Primary Duties and Responsibilities: Answers telephones, emails and texts and responds to inquiries in a professional manner. Conducts sales calls for prospective members. Processes student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists customers with purchases of merchandise and memberships. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms. Makes calls to resolve open account problems Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Job Qualifications and Skills Ability to work with children Excellent communication and organizational skills High energy Strong work ethic Must pass background examinations prior to training About Goldfish Swim School: Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas Our pools are disinfected with chlorine to provide the safest swimming environment Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensation: $17.50 - $20.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $17.5-20 hourly Auto-Apply 60d+ ago
  • Airline Customer Service Agent SEA - English/Mandarin Speakers

    Pacific Aviation 4.1company rating

    Customer service advisor job in Seattle, WA

    Must be fluent in Mandarin and English Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others. With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand. What You'll Do Welcome and assist passengers through check-in, boarding, and arrival processes Accurately review travel documents and issue boarding passes Offer bilingual assistance to travelers with questions or concerns Communicate clearly with passengers, coworkers, and airline staff Help maintain a smooth flow of operations in the terminal Ensure compliance with airline procedures and safety standards Contribute to a team that thrives on cooperation, respect, and high-quality service Requirements What You Bring Fluency in Mandarin and English (required) Strong interpersonal and communication skills Computer skills with accurate data entry Ability to stay calm and effective in a busy airport environment Physical ability to be on your feet and move throughout the shift Legal authorization to work in the U.S. Must pass a background check and drug test Schedule Must be available weekends and holidays Schedule Part-Time Must be available weekends and holidays Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am Benefits Hourly Rate: $ 21.00 Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) Paid Training Uniform Provided Parking Discount Referral Bonus
    $21 hourly Auto-Apply 60d+ ago
  • Enterprise Sales Specialist - Data and Customer Journeys

    Adobe 4.8company rating

    Customer service advisor job in Seattle, WA

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We are seeking an experienced Enterprise Account Executive who will be responsible for exceeding sales targets through the sale of Adobe's Data + Customer Journey Management solutions to some of Adobe's largest accounts nationally. As an Account Executive, you will drive net new revenue within an assigned account base. The ideal candidate is someone who thrives on being on the front lines, prospecting, consultative selling, and winning! The perfect candidate will achieve success through solution selling capabilities and direct, face-to-face contact with the customer. If you are passionate about what you do, have an entrepreneurial flair and are excited by leading-edge customer journey technologies, we want to hear from you. What you'll Do Develop and execute an account plan that serves as a success roadmap to exceed the quota. Perform outbound prospecting activities to generate new business within an existing Adobe customer base. Maintain an active pipeline of forecasted sales to meet and exceed monthly, quarterly, and annual quota objectives. Collaborate and work with various cross-functional groups within Adobe (Product, Marketing, Legal, Finance, Deal Desk) to successfully manage the entire sales cycle. Build strong, lasting relationships with customers by understanding their needs and business objectives and communicating how Adobe can solve them. Acquire and maintain a working knowledge of the complete capabilities of Adobe's Experience Cloud solutions. Develop account plans with key partners. What you need to succeed Ability to understand client business objectives and tell the differentiated Adobe story of the solution. A minimum of 6+ years large enterprise-level outside software sales experience. Deep understanding of enterprise sales cycle, preferably Marketing technology. Deep understanding of the competitive landscape for Adobe's solutions. Proven track record of success and a history of exceeding quota. Creative self-starter: ability to work independently. Strong skills in the following: communication, presentation, negotiation, organization, and attention to detail. Bachelors degree or equivalent practical experience. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $268,600 -- $454,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.In California, the pay range for this position is $313,800 - $454,350 In Washington, the pay range for this position is $297,200 - $430,400 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
    $76k-99k yearly est. Auto-Apply 41d ago
  • Head of Customer Success & Professional Services

    Insight Global

    Customer service advisor job in Bellevue, WA

    We're hiring for a Head of Customer Success & Professional Services role to support a global leader in Last Mile Technology space. This is a high-impact leadership role responsible for building out, clearly defining and scaling the Customer Success and Professional Services functions. You will drive customer satisfaction, retention, and expansion while ensuring seamless onboarding and implementation for enterprise clients. The role requires a unique blend of strategic leadership, operational rigor, technical expertise, and customer-centric thinking. You will partner cross-functionally with Sales, Product, Engineering, and Marketing to deliver exceptional customer outcomes and revenue growth. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 8+ years in Customer Success and Professional Services leadership roles, supporting SaaS platforms. - Proven track record of driving retention, expansion, and satisfaction in enterprise accounts. - Strong technical aptitude (APIs, integrations, data mapping) and project management skills. - Knowledge of and experience with utilizing AI and ML to enhance products, CS and PS processes, etc. - Exceptional leadership, interpersonal, and relationship-building abilities. Analytical and strategic thinker with data-driven decision-making. - Experience in logistics, Last-Mile, or supply chain operations (e.g., Expeditors, Onfleet, Route4Me, Amazon Last Mile). - Familiarity with a variety of CS and CRM platforms such as Vitally CSM, Salesforce CRM, ZoomInfo, Marketo, etc. - Understanding of logistics terminology (LTL, FTR, micro-fulfillment, route optimization).
    $45k-85k yearly est. 50d ago
  • Customer Service Advisor

    Radius Recycling

    Customer service advisor job in Lynnwood, WA

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned. Qualifications: Must work safely at all times. Must have good people skills with an outgoing friendly positive attitude. Able to work retail hours including overtime, weekends and holidays. Must have reliable means of transportation. Must be able to read, write, and speak in the English language. Bilingual in Spanish a plus, but not required. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. Vision must be sufficient to perform job functions safely as described above. Able to work on feet (stand and walk) for assigned work shift. Job Conditions: Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $31k-38k yearly est. 16d ago
  • Customer Segment Consultant

    Bank of America 4.7company rating

    Customer service advisor job in Bellevue, WA

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description: This role is accountable for designing, automating, and managing a comprehensive reporting portfolio that supports business decision-making and strengthens control processes. The analyst will lead efforts to streamline and modernize manual reporting, applying a risk-mitigation and efficiency mindset to every solution.The position requires end-to-end ownership of reporting solutions-from requirements gathering and data sourcing to development, testing, and delivery. Success in this role means creating scalable, accurate, and timely reporting that enables operational transparency and drives process improvements across Financial Center Operations & Controls.In addition to reporting responsibilities, the analyst will contribute to internal control discipline and operational excellence by supporting governance activities, monitoring key metrics, and identifying opportunities for automation and quality assurance. This includes evaluating data to detect issues, implementing remediation strategies, and ensuring adherence to enterprise-wide standards.Responsibilities: Responsible for providing business metric and program analysis, report management, and project support at several different levels. The position requires the incumbent to have diverse administrative expertise and to oversee various programs and initiatives, to be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with field management and work closely with other organizations within the LOB. Support and lead the execution of the Financial Center Operations, focusing on automation, process optimization, and data integrity. Design and implement automated solutions using enterprise-approved BI tools (e.g., Tableau, Power BI, Alteryx). The ability to work independently, multi-task, assist partners with complex items and those that require extensive research, while prioritizing his/her workload. Must demonstrate a cooperative and professional work attitude. Manage and improve existing processes to ensure consistency and continuity across the Preferred business. Ability to coordinate all essential work-streams (people/process, controls, business leads and technology) to ensure project / program delivers on time and to the business case. Develop strong working partnerships across the organization and work with various LOB partners, and other key LOB support partners to manage, develop and execute reporting on Financial Center Operations. Detailed Documentation - Procedures and Business Requirements. Must gather and document requirements, interpret business needs against data availability to develop best possible solution. Consider all possible improvement opportunities by identifying gaps and developing process improvements. Support leadership while being able to influence through sound reasoning and solid analytics. Required Qualifications: Detail oriented and possess excellent problem solving and decision-making skills Effective comprehension and listening skills Strong time management skills Proficient in Excel- Basic & Complex formulas and the ability to interpret large amounts of distinct data Excellent PC skills including (but not limited to) MS Word, MS Excel, PowerPoint, Microsoft Edge or Chrome Must be able to attend to detail in order to make comparisons based on desired outcomes and guidelines Must demonstrate multi-tasking skills to handle various task/responsibilities and alternate between differing work processes and shift priorities Must display decision making ability Must have excellent verbal and written communication skills Must display organizational skills Must be able to comprehend and follow instructions and guidelines Desired Qualifications: Project Planning/Management Leadership experience Knowledge of financial center operations and controls Minimum Education Requirements: Bachelor's Degree or equivalent work experience Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400) Pay and benefits information Pay range$73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
    $73.2k-116.9k yearly Auto-Apply 30d ago
  • Customer and Channel Partner Experience (CCPE) Consultant IV

    Kaiser Permanente 4.7company rating

    Customer service advisor job in Seattle, WA

    Overview: This is a non-clinical position. Customer and Channel Partner Experience (CCPE) is a multimillion-dollar initiative led by the National Health Plan in partnership with KPIT to improve the experience and make it easy for our business employers, brokers, general agents and consultants to do business with KP. We do this by deploying next generation digital experiences, improving our service and support models to be simple, fast, and personalized, and developing capabilities to show up as a single national health plan. As a result, this work improves brokers- willingness to sell KP and drives growth and retention for KP. Job Summary: Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: * Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. * Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. * Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences. * Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate. * Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. * Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. * Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. * Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. * Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. * Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. * Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. * Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.
    $50k-65k yearly est. 18d ago
  • Customer Service and Sales Agent

    Soutsakhone Soukphaly-Farmers Insurance Agency

    Customer service advisor job in Tacoma, WA

    Job Description Join a team that cares about our customers and you! Soutsakhone & Oudom Insurance Agency in PUYALLUP, Washington, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Agent. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule Evenings Off Career Growth Opportunities Flexible Schedule Hands on Training Responsibilities Process and manage policy change requests with accuracy and efficiency, ensuring all client updates are handled promptly in compliance with underwriting and carrier guidelines. Complete Evidence of Insurance (EOI) requests and documentation with precision, maintaining timely and professional communication with clients, mortgagees, and other third parties. Demonstrate a thorough understanding of underwriting, rating methodologies, and compliance regulations, ensuring all activities align with company policies and state/federal insurance laws. Deliver exceptional customer service and support, building strong client relationships through attentive listening, clear communication, and a proactive approach to meeting insurance needs. Conduct regular follow-ups with clients to ensure satisfaction, address inquiries, resolve issues, and identify additional insurance needs that may lead to cross-selling or up-selling opportunities. Serve as a trusted advisor, educating clients on available products, coverage options, and risk management strategies tailored to their personal or commercial needs. Collaborate with internal teams and insurance carriers to streamline processes, troubleshoot policy issues, and provide seamless customer experiences from quote to claim. Requirements Eager to Learn and Grow: Demonstrates a genuine willingness to develop professionally, with an intuitive, resourceful mindset and a coachable attitude that welcomes feedback and guidance. Positive and Energetic Attitude: Approaches each day with enthusiasm, optimism, and a can-do spirit, creating a motivating and supportive environment for both clients and team members. Highly Self-Motivated: A proactive self-starter with a strong sense of urgency and the ability to take initiative without constant direction. Excellent Communication Skills: Strong interpersonal abilities with clear, professional verbal and written communication; able to build rapport quickly and convey information effectively. Professional Phone Etiquette: Comfortable handling both inbound and outbound calls with courtesy, clarity, and professionalism, maintaining the highest standards in every interaction. Customer-Focused Mindset: Committed to delivering exceptional service by understanding client needs, offering personalized solutions, and ensuring a positive experience at every touchpoint. Effective Problem-Solving Abilities: Able to assess situations quickly, identify potential solutions, and take appropriate action to resolve client concerns confidently and efficiently. Open to Entry-Level Candidates: No prior insurance experience required, only a strong desire to learn and grow within a supportive, fast-paced environment.
    $29k-37k yearly est. 2d ago
  • Customer Service Passenger Care Agent

    Triplenet Technologies

    Customer service advisor job in Seattle, WA

    Essential duties (i.e. 50% word processing, 30% calendaring; 20% assisting with press releases): 100% Customer service via web form response. Reviewing customer requests, investigating card activity, responding to customer in professional manner. Minimum requirements (i.e. education, experience and/equivalency): Experience in Account Management, financial, Call Center, Customer Service, ORCA helpful Special requirements: Location: Working mostly remotely currently. Will be spending time both remote and in Seattle main offices. Must be able to do both. Length of Assignment: up to 3-6 months Pay: $23.56/hr.
    $23.6 hourly 60d+ ago
  • Customer Success Representative

    Bidadoo Inc. 4.2company rating

    Customer service advisor job in Seattle, WA

    Job DescriptionDescription: bidadoo auctions are the largest business and industrial online auction company on the world's largest marketplace. Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing, Boeing, Genie/Terex, Boeing, JCB, City of Seattle, John Deere Remarketing, etc. Responsibilities include: Customer / Seller Advocate in the Auction Service Center in support of Customer Success Primary liaison go-to person between Field Sales Personnel and field operations personnel other bidadoo departments in support of all Customer Services and Seller Success Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers Manage onboarding of customers and setting-up projects and customers for success - this includes customer welcome, customer engagement and reporting, Pre-auction coordination and calls, project inventory management, problem resolution, etc. Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses Assist with sales analysis/reports Establish relationships with sellers and customer to maintain on-going good communications to exceed customer expectations Assist with appraisal and valuation process: pictures, specifications, data entry, etc. Ability to learn and have intricate knowledge of the company's service offerings, processes, people, and technologies Provide proactive feedback to the team for continuous improvement of the company's seller service offerings, and competitive positioning Assist with agreement compliance: Liens, Titles, Payoffs, Invoices, etc Other duties as assigned in response to the sales team and to create repeat business. Requirements: Qualifications Include: 2+ years of experience in a B2B customer service role 1+ years of experience reviewing customer contracts Intermediate experience with Microsoft Office Suite and GSuite CRM experience- Salesforce preferred Sales support experience Collaborative, solution-based attitude Bidadoo is an equal opportunity employer.
    $38k-45k yearly est. 20d ago
  • Customer Service Building Support

    Constellis 4.8company rating

    Customer service advisor job in Seattle, WA

    The Customer Service Building Support personnel will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service either indoors or an outdoor setting of a covered loading dock. PAY TRANSPARENCY/COMPENSATION Rate of Pay: $24.00/hr RESPONSIBILITIES Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building Recognize and greet Client's senior management when they visit the building Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite Enter work orders as authorized by Client's authorized representatives Provide additional related services as requested by Client Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives, Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism) Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate Work is typically based inside, outside and around a busy multi-building environment subject to frequent interruptions. Certain shifts require being outdoors under a covered loading dock area. QUALIFICATIONS Must have a minimum of 3 years of security experience and/or a minimum of 3 years in the concierge or hospitality industry, demonstrating the capability to operate effectively within a high-level, service-oriented corporate environment while maintaining security standards. Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements. Be a U.S. Citizen with a social security card and a valid driver's license Must meet all medical and physical standards and satisfactorily complete background checks and drug screening Comply with all applicable federal, state and local security personnel registration and licensing laws including possessing a valid state guard license Current CPR/AED/1st Aid Certification Write and speak clearly and effectively in English Successfully complete all training and certification requirements Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device. Regular, in-person attendance required May be required to lift and carry awkward items weighing up to 50 lbs. Certain shifts will require prolonged standing with little breaks. BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
    $24 hourly 2d ago
  • Service Dispatcher

    Capital Heating, Cooling, Plumbing & Electric

    Customer service advisor job in Lacey, WA

    You will evaluate customer calls and match the right technician to every job. Key sub tasks • Learn the business and learn how to prioritize the most urgent customer calls. • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. • Record and report the service calls. • Participate in training so that you grow and develop as a professional. • Update customers throughout the day on the technician's progress. Skills and experience If you can achieve the above and you find it fun and challenging - you have just the right amount. What we offer • Our top performers are among the highest paid in the South Sound. • Medical Insurance -- we pay 100% of your insurance premiums for health, dental, & vision • The newest technology in the industry • 401k Plan • A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Capital. Learn more about us If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Capital Heating & Cooling by visiting ********************************* When you're ready, please follow the directions to apply for this position. Equal Opportunity Employer
    $36k-47k yearly est. 60d+ ago
  • Customer Service Agent - SEA

    Alaskaair

    Customer service advisor job in Seattle, WA

    Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The role of the Customer Service Agent is to create an airline that people love. This is accomplished by engaging guests with care and creating remarkable experiences while assisting with travel needs. As a member of the customer service team at Alaska Airlines, you will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is an individual contributor role and a union represented position. Key Duties Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment. Perform iPad, computer, and paperwork tasks. Perform boarding and gate duties (e.g., drive jetbridge for loading and unloading, make gate announcements, assign seats, rebook guests that miss flights, and assist guests with disabilities including pushing wheelchairs). Assist and de-escalate upset guests to provide a positive travel experience. Assist guests whose bags are missing or damaged (e.g., take baggage claims, provide options for repair or replacement, and help locate missing bags). At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Additional Details Must have an Enhanced ID/Driver's license or valid Passport at time of hire. Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed). Day in the Life To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started. If you are unable to view the video, click this link: *************************************** Job-Specific Experience, Education & Skills Required A minimum of 6 months of customer service or community service experience. Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening). Must be able to approach guests as they walk through the door with a smile and greeting. Typing speed of at least 25 WPM. Ability to consistently lift 50 lbs. Must be able to push/pull 50 lbs. Must be able to bend, stoop, squat, reach, and grasp. Flexibility to work varied shifts at any time in 24-hour period (e.g., weekends, holidays). Ability to participate in paid training for eight (8) consecutive days. Ability to learn and use an iPad and computerized check-in system. Ability to adapt to performing work according to set procedures. Ability to anticipate needs of others in a fast-paced environment. Ability to be flexible and able to adapt to change in a fast-paced work environment. Ability to work with large diverse groups of people. Must have an Enhanced ID/Driver's license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at time of hire. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate USD $20.58/Hr. Total Rewards Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. Apply by 7:00 PM Pacific Time on 2/7/2026 FLSA Status Non-Exempt Employment Type Full-Time Regular/Temporary Regular Requisition Type Frontline Location Seattle - Airport We can recommend jobs specifically for you! Click here to get started.
    $20.6 hourly Auto-Apply 5d ago
  • Customer Service Agent

    Albert Lee 3.8company rating

    Customer service advisor job in Kent, WA

    Job Summary: The responsibility of the Customer Service Representative is to answer emails and accept phone calls from external customers, sales staff and vendors. Apart from responding to these inquiries, our Customer Service Representative provides information that will help the customer in making decisions to resolve their appliance related concerns. Our ultimate expectation is to hire and retain individuals that enjoy a challenging, fast-paced environment with room to grow within the organization. Essential Functions of the Position: Handling customer service issues by obtaining and evaluating all relevant data. Dealing with customers by phone, email or in-person in a professional manner. Managing customer accounts, keeping detailed documentation of interactions. Providing customers with discounts, refunds, exchanges or other offers regarding their purchase. Assisting customers with complaints and service needs regarding their purchase. Qualifications Preferred Qualifications: Computer skills Phone skills Requirements: Outgoing personality Enjoy working in a fast paced, ever-changing environment. Organizational and time management skills. Verbal and written communication skills. Team player with the ability to work independently. Background Check. Benefits: Health Insurance Coverage (Medical, Dental & Vision) * PTO (Paid Time Off) program * 401K * *Eligibility requirements covered during interview
    $31k-38k yearly est. 16d ago
  • Customer Service Agent Part Time

    Perunhr

    Customer service advisor job in Seattle, WA

    What you'll do Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue. Provides for safe travel. Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Uses organizational skills to perform multiple tasks within a limited time period. Is self-motivated and requires minimal supervision. Responds and assists during security and emergency situations. Follows internal/external policies and procedures. May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers. May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions. Depending on airport location this position may work in various weather conditions. Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
    $29k-37k yearly est. 60d+ ago
  • Customer Service Agent

    Fsqa

    Customer service advisor job in Seattle, WA

    The Customer Service Agent is responsible for providing customer service to all inbound and outbound passengers. A three (3) weeks paid Customer Service Agent training is provided in Honolulu. Essential Functions: Prepare, report and account for necessary documents. Accountable for money transactions. Check and correct reports and other documents. Operate equipment necessary to perform job. Where required, record and report meteorological observations. Perform Aircraft Marshall duties as required, and other related duties as customarily performed.
    $29k-37k yearly est. 60d+ ago

Learn more about customer service advisor jobs

How much does a customer service advisor earn in Lakewood, WA?

The average customer service advisor in Lakewood, WA earns between $28,000 and $42,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.

Average customer service advisor salary in Lakewood, WA

$34,000

What are the biggest employers of Customer Service Advisors in Lakewood, WA?

The biggest employers of Customer Service Advisors in Lakewood, WA are:
  1. Ao Globe Life
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