Customer service advisor jobs in Lansing, MI - 614 jobs
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Customer Service Representative (Part Time)
Auto-Owners Insurance Group 4.3
Customer service advisor job in Lansing, MI
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated part-time CustomerService Representative to join our team. The position requires the person to:Communicate and work with customers and associates at all levels. Learn how t CustomerService Representative, CustomerService, Part Time, Representative, Retail
$34k-39k yearly est. 3d ago
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Customer Service Representative
RMR Solutions LLC 3.9
Customer service advisor job in Howell, MI
RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few.
RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well.
The CustomerService Representative Position
The CustomerService Representative provides exceptional customerservice by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The CustomerService Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds.
Preferred Experience, Skills & Abilities of the CustomerService Representative Position
At least 2 years of experience in a CustomerService setting
Strong business communication and presentation skills, both verbal and written
Organizational skills, multitasking, and a strong self-motivation as a must!
Knowledge in shipping and warehousing is preferred, but not required
Compensation, Benefits & Structure of the CustomerService Representative Position
This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm.
The Recruitment Process for the CustomerService Representative Position
The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values.
RMR Solutions, LLC is an Equal Opportunity Employer!
$28k-35k yearly est. 20h ago
Technical Service Representative - Packaging Coatings
Ppg Architectural Finishes 4.4
Customer service advisor job in Flint, MI
As a Technical Service Representative (TSR), you will support the Packaging Coatings segment focusing on Mid- West accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and Service Representative Manager.
Key Responsibilities
Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements.
Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window.
Handle pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers.
May be asked to lead projects, assist with process improvements, and look for cost savings for the customer.
Coordinate, investigate, and recommend new business tools for users as requested.
Qualifications
High School Diploma with a technical background in Chemistry and/or Engineering with 5+ years of proven experience in the can making industry.
Experience with customer quality systems and processes.
May travel extensively in support of key customer programs.
#LI-REMOTE
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLDâ„¢
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$28k-32k yearly est. Auto-Apply 16d ago
Customer Service, Sales, & Renewal Expert
Kyle Campbell Farmers Insurance
Customer service advisor job in Lansing, MI
Job Description
This role combines relationship management, proactive renewal outreach, and light sales to ensure clients stay protected, informed, and satisfied. Youll be the voice clients trust for guidance, coverage questions, billing assistance, and policy improvements.
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
-Manage customer interactions by phone, text, and email with professionalism and empathy
-Handle policy renewals, coverage changes, and billing inquiries
-Identify opportunities for cross-sells, upsells, or bundling (Auto/Home/Life)
-Retain existing customers through excellent service and timely follow-up
-Support producers and the agency owner with lead management and quoting
-Maintain accurate client files and activity logs in our CRM system
-Collaborate with the team to improve processes and client experience
Requirements
-Strong communication skills both verbal and written
-Detail-oriented and able to manage multiple priorities efficiently
-A problem-solver with a positive, team-focused attitude
-Comfortable working with computers, CRM tools, and carrier systems
-Prior insurance experience (preferred but not required)
-Active Property & Casualty license (or willingness to obtain one)
$39k-87k yearly est. 3d ago
Customer Service Advisor
Centennial Group
Customer service advisor job in Lansing, MI
Job Description
We're looking for an enthusiastic, highly-motivated customerservice representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Compensation:
$37,185 - $45,000 yearly
Responsibilities:
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
Ensure customer account information is up-to-date
Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
Interact with the sales lead to maintain and improve service and product knowledge
Find patterns in customer complaints and bring them to the team for improvement
Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately
Prepare educational material for open enrollment or educational meetings
Qualifications:
Proven success working in a fast-paced environment, with the ability to handle multiple projects and responsibilities
Ability to provide raving fan service to existing accounts and prospective clients
High level of attention to detail; able to follow processes, utilize systems, and meet/exceed deadlines
Strong writing and computer skills are a must; experience in Outlook and Excel is required
Employee benefits experience preferred, but not required
Marketing and sales experience are a plus
College education preferred, but not required
About Company
We are a respected employee benefits consulting firm with over 55 years of experience. Our proven track record of providing comprehensive solutions to small-to-medium-sized business owners is a hallmark of our success. With a strong infrastructure, back-office support, and industry expertise, we help clients meet their goals of attracting and retaining key talent.
Advanced Technology: State-of-the-art tools and systems assist our benefit consultants in streamlining their clients' benefit processes and employee education to maximize their benefit costs.
Broad Product Offerings: As a non-proprietary firm, we offer a diverse portfolio of healthcare, group life, disability, dental, and vision insurance plans from traditional carriers in the marketplace. This ensures our ability to meet clients' needs.
$37.2k-45k yearly 10d ago
Customer Service Consultant & Direct Sales - Full Time
Optimum Retail Dynamics
Customer service advisor job in Flint, MI
Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms.
Job Description
Optimum Retail Dynamics
is a marketing firm hired by Fortune 500 clients in the local OH region to broaden brand recognition and enhance profitability.
Optimum Retail Dynamics
is actively seeking an energetic professional to fill a full time, entry level customerservice opening. This position involves direct, face to face interaction with existing and prospective business clients. Our current client base is extremely diverse and in need of customerservice professionals who can work on-site, providing direct customer and client support through promotional and marketing techniques.
No prior experience required, as comprehensive training is provided. The training period prepares the individual for a broad range of experiences across many business settings and strengthens the individual's overall competency in customerservice, sales, marketing, leadership, and management.
Committed candidates will be provided exciting opportunities to advance within the organization, and increase their earning potential based on individual performance.
Qualifications
Job Requirements
Desire for an entry-level position with great opportunity for future advancement.
Ability to thrive in a high-energy, fast-paced environment
Desire to advance and continuously improve as a professional
Exceptional interpersonal skills and social competency
Internal drive to succeed - as compensation is based largely on performance
For Immediate consideration apply and we will reach out to you in the next 48 hours if we feel you are a top candidate. Thank you!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Send in your resume today!
$37k-80k yearly est. 1d ago
Test Content Services Specialist
Psi Services 4.5
Customer service advisor job in Lansing, MI
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
â–ª Bachelor's degree level preferred
â–ª 1+ years' experience exam publication, item bank management and/or database management.
â–ª Strong communication skills required.
â–ª Ability to approach problems with creative problem solving.
â–ª Proficiency with Microsoft Office applications.
â–ª Experience with Jira a plus.
â–ª Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 21d ago
Sales Service Specialist I
Freudenberg 4.3
Customer service advisor job in Howell, MI
Working at Freudenberg: We will wow your world!
Responsibilities:
Entry of customer and distributor purchase and sample orders accurately and efficiently.
Maintain customer and distributor pricing in the ERP system.
Interface with all Chem-Trend departments that support the COFP.
Coordination of information to respond to customer requests, i.e. SDS's, Product Data Sheets, C of A's, Pricing and Samples.
Coordination of Material Return Authorizations, Customer Concerns, price increase notification to customers and distributors.
Liaison between customers, distributors, and Chem-Trend internal departments. for the purpose of order fulfillment, shipping requirements, customerservice and technical support.
Qualifications:
High School diploma required; Associates Degree preferred.
Minimum of three years office experience.
Familiarity of ERP and CRM systems.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Chem-Trend Limited Partnership
$37k-60k yearly est. Auto-Apply 8d ago
Cookie Baker and Customer Service Afternoon Shift
Crumbl Cookies
Customer service advisor job in Fenton, MI
This is for the afternoon shift with typical hours 12pm-6pm, but we're flexible!
This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September!
Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important.
Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with
customers and make their day!
Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!
$28k-35k yearly est. 60d+ ago
Entry Level Sales Representative / Full Time Customer Service
Innovative Client Connections
Customer service advisor job in Lansing, MI
ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kentwood, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.
Job Description
Base Pay Included with opportunities for Bonuses and Incentives!
With our paid training program and supportive team you'll start your new career by learning and executing these responsibilities:
- Sales and marketing
- Team leadership and development of sales personnel
- Campaign marketing and sales strategies for clients
- Sales Management
- Account Management
- Administrative responsibilities
- Customer Sales
Qualifications
Immediate Growth. We only Promote from within. No outside or inorganic growth.
We conduct Sales and Marketing for our Fortune 100 and Fortune 500 client base and train the Nation's future Executives, CEO's and Employers.
No Business to Business, Door to Door or telemarketing sales involved.
Requirements
- Ability to learn and have a great student mentality
- Competitive and team oriented
- Driven to achieve success in an industry that is already growing
- Able to Motivate others
- Enjoys a fun environment
- Displays great attitude
- Sales experience wanted, not required
- Maintains great work ethic
- Highly Accountable
- Demonstrates a high level of integrity
- Socially adaptable
- Sports minded
No prior experience is necessary! We'll train you! Apply today to start your new career tomorrow!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$30k-41k yearly est. 60d+ ago
Winner's Circle - Customer Service
Daveandbusters
Customer service advisor job in Lansing, MI
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $12.48 - $16 per hour
Salary Range:
12.48
-
16
We are an equal opportunity employer and participate in E-Verify in states where required.
$12.5-16 hourly Auto-Apply 60d+ ago
Book & Gift Shop Customer Service - Part Time
Catholic Diocese of Lansing 4.1
Customer service advisor job in Brighton, MI
Holy Spirit, Brighton is seeking a part-time CustomerService Representative in the Book & Gift shop. The position is every Monday and every 3rd Sunday for a total of 8-12 hours per week. This is an non-exempt position that reports to the Business Manager. General Summary: Provide prompt and courteous customerservice with a welcoming & Christian spirit, assisting all visitors seeking book and gift items to help themselves and others grow in their Catholic faith. Principal Duties and Responsibilities:
Assist customers with product selection
Utilize cash register for sales transactions, giving accurate change, using credit card machine as needed
Answer telephone inquiries to assist customers with information and orders
Be attentive to customer needs, cognizant that they may be going through a difficult time and desire to share
Promote Catholic teaching and devotions while interacting with customers
Help Customer with special orders, sometimes spending a significant amount of time locating requested items and document Special Orders on appropriate worksheets
Notify customers when special order items are received from vendors and update the Special Order worksheet appropriately
Follow Bookshop procedures to document and manage customer orders and daily tasks
Work as part of a cohesive team to ensure co-workers know the status of tasks in progress
Receive orders of packaged books and gift items, verifying quantity received against packing slip and updating order worksheets accordingly
Scan books received from vendors into the Libib book inventory app, via phone app or manually by PC
Scan books sold to customers with handheld scanner for Libib app updating
Update Libib app based on books sold using scanner to PC, note and modify inventory manually
Price incoming stock based on criteria provided by Manager
Maintain a clean environment
Assist with filing of invoices, statements, special orders forms and other documentation
Periodically organize storage areas for out-of-season stock, regular stock, and boxes
Clean and repair damaged items as necessary based on individual ability
Restock books/gift items as they are sold
Identify items to be re-ordered and update Reorder Worksheet
Pack and store out of season items, creating new displays with seasonal changes
Assist in ordering books and other items, as requested by Manager
Knowledge, Skills and Abilities: Education: Bachelor's degree or equivalent preferred, minimum: High school graduate Experience: Cashier or Sales experience preferred Requirements: Competency in computer desktop software, Windows, Gmail, Google Docs/Sheets, and/or Microsoft Word and Excel. Must be a practicing Catholic active in his/her parish. Must have a valid driver's license. Must pass background check and attend Virtus Child and Youth Protection Training. Some weekend work is required. Physical Demands: While performing duties, employee has to stand for long periods of time, use hands in repetitive motion tasks, and answer telephone calls. The position also requires some stooping and bending while restocking . Employee is expected to work onsite, Sunday and Monday. Employee must be able to lift 40 lbs. The above statements describe the general nature and level of work of the position. They are not an exhaustive list of all responsibilities, duties, and skills. To apply for the position, please submit a cover letter and resume to the online application.
$26k-33k yearly est. 49d ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Customer service advisor job in Conway, MI
Virtual CustomerService Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customerservice , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
$9-14 hourly 1d ago
Call Center Telecommunications Position
Michigan Orthopedic Center P C 3.6
Customer service advisor job in Lansing, MI
Job DescriptionThis position is physically located in Lansing, Michigan. Applicant must be willing to relocate to greater Lansing, Michigan area.
Michigan Orthopedic Center is seeking a highly organized, professional Telecommunication CustomerService Representative (full-time). Applicants must have previous experience in this field. Within 90 days from hire, a telecommunication representative is responsible for:
- Answering 100-125 inbound calls with a friendly and problem-solving attitude per day
- Managing outbound tasks as assigned, including referrals, MRIs, etc.
- Exceeding patient expectations on every interaction with an average call time of 1.5 to 2.5 minutes
In general, duties include (but not limited to) promptly answering phones, routing calls to other staff, scheduling appointments, routing faxes, processing referrals, verifying insurance, and serving as back-up to the front office/receptionist. Prior experience with multi-line phone system, scheduling software and electronic health records in a medical office is preferred. Applicants must have stellar customerservice skills, ability to multi-task, and enjoy working in a collaborative team environment. The ideal candidate represents the practice in a professional, service oriented manner that supports the overall mission of the practice. Must be passionate about communicating via the telephone.
Michigan Orthopedic Center is a multi-physician surgical practice serving mid-Michigan since 1990. We are committed to providing state-of-the art, high quality orthopedic care and a professional, compassionate patient experience. Our subspecialty fellowship trained surgeons treat complex orthopedic surgical issues including joint replacement of the hip, knee and shoulder, foot and ankle surgery, fracture surgery, spinal surgery and sports medicine.
To express your interest in this position, please submit a cover letter, resume and your salary requirements for consideration.
ESSENTIAL JOB FUNCTIONS:
Exhibit exemplary customerservice skills when interacting with patients, staff, and/or other individuals.
Promptly answer the telephone, route calls, and create messages.
Schedule and register patients.
Process referrals and intake new patients.
Create and mail new patient welcome letters; send electronic invites for patient portal.
Monitor, file and/or electronically distribute incoming faxes.
Scan and index various documents including patient records.
Place reminder calls to patients regarding their upcoming appointment.
Conduct insurance verifications.
Serve as back-up for front office staff.
Maintain and ensure confidentiality of patient information and patients' right to privacy.
Assist patients regarding billing inquiries.
Perform other related duties as assigned.
Ability to commute/relocate:
Lansing, MI 48911: Reliably commute or planning to relocate before starting work (Required)
Work Location: In Person
Applicants who do not have previous experience in this field will not be considered.
Monday through Friday, 8 a.m. to 5 p.m.
40 hour week
$29k-36k yearly est. 24d ago
Service Writer
Mersino Dewatering LLC 4.1
Customer service advisor job in Flint, MI
Job Description
Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customerservice. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service.
We move water.
Location: Havelock, NCJob Summary:
The primary responsibility of the Service Writer is to assist with the organization of the Service Department as well as managing, evaluating and executing the daily administrative functions for Branch and Corporate Service teams. In addition, the Service Writer will serve as a working team member and individual contributor to the overall team's success.
Typical Duties and Responsibilities:
Assist the Service Manager with opening and closing of service orders
Ensure all required documentation, including appropriate check in/out form, is completed properly and uploaded to MDI
Provide estimates to customers for repairs and billable charges
Work directly with the Sales team and notify Sales of any potential billable charges
Ensure all billable charges are included on service orders and are invoiced accordingly
Verify all information in MDI is current and correct for all units'
Maintain fleet folders to include service documentation, correct component information as applicable, and current photos of units
Maintain organization of part information in MDI, including creation of bar codes as required
Complete and submit appropriate warranty claim forms as required for processing
Prioritize and organize repairs to fleet rental equipment, vehicles, rigs, and tractors as directed by Service Manager
Ensure all vehicle inspections are current, and inspection results are uploaded to MDI
Organize and track all field failure reports for accuracy and completion, review with Service Manager as appropriate
Work directly with the Purchasing team to ensure all parts are ordered against the proper service order/fleet number
Adhere to applicable company and regulatory agency environmental, health and safety standards
Ensure that The Mersino Way is a guiding document in all daily activities
Qualifications:
1-2 years' experience as diesel or heavy-duty mechanic
Degree or certificate in diesel or heavy-duty repairs or related field preferred
Planning and organizational skills in handling multiple projects
Specific Expectations:
Excellent internal and external customerservice skills
Ability to work effectively with others
Ability to multi-task in a changing environment
Excellent written and verbal communication skills
Strongly self-motivated, ability to perform tasks with little or no direction
Ability to work a flexible schedule to meet job requirements
Strong time management and organizational skills
Required intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Mersino is an Equal Opportunity Employer/Veterans/Disabled
$30k-38k yearly est. 21d ago
Customer Service The UPS Store Brighton Full time
The UPS Store
Customer service advisor job in Brighton, MI
Steady retail job! Our sales are growing, come join our team! We are looking for counter help / customerservice person for The UPS Store of Brighton, MI. The position involves shipping UPS packages, packaging items, printing, sorting mail, and generally taking good care of our customers. We are one of the busiest of The UPS Stores in Michigan, and we have a fully redesigned store that will take us even further!
This is a full-time position, with the hours of 11am-7pm Monday through Thursday, and Saturday 9am-4pm.
The person applying should have great communication and interpersonal skills, be a team player, personable, dedicated, on-time, reliable, and have a willingness to learn. Must have the ability to lift 40 pounds, and reliable transportation.
Oh, and we like to have fun here!
$15/hr. Compensation: $15.00 per hour
$15 hourly Auto-Apply 60d+ ago
Customer Service
Fitzpatrick Acquisitions LLC 3.3
Customer service advisor job in Jackson, MI
Job Description
Build a strong
Foundation
both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!
We offer the following:
A commitment to promote from within
Training and mentorship programs
Tuition reimbursement and scholarship opportunities
Reward and recognition culture
Competitive Pay
Flexible schedules- day, night and evening shifts
Free meal each shift
Eligibility to accrue paid vacation time
Career advancement and professional development opportunities
Medical benefits
Health and Wellness programs
401K plan with 6% match
PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The responsibilities of the team member will include:
Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
Preparation of products.
Maintaining quality of product.
Monitoring all service equipment.
Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
Champions recognition and motivation efforts
Requirements
The ideal candidates must want to have fun serving great food to our customers!
Must be at least 16 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills.
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
Attendance and Punctuality a must
Operating of cash register as needed and making change for other cashiers.
Basic Math skills
Complete training certification
Enthusiasm and willingness to learn
Team player
Commitment to customer satisfaction
Strong work ethic
$27k-33k yearly est. 23d ago
Service Writer and Parts Consultant
Unique Ground and Supply
Customer service advisor job in Dimondale, MI
Position Type: Full-Time Compensation: $18-$22 per hour
Outdoor Equipment Co. is a family-owned, Michigan-grown business known for delivering high-quality outdoor equipment and outstanding customerservice. We offer a broad selection of zero-turn mowers, tractors, motorcycles, ATVs, side-by-sides, boats, jet skis, and more. As our company continues to expand, we are looking for a motivated team member who enjoys helping customers get the most out of their outdoor experience.
We are currently seeking a Service Writer and parts consultant who will serve as the primary point of contact between our customers and our service department. In this role, you will assist customers in identifying necessary parts and service needs, provide expert support with troubleshooting equipment issues, and ensure work orders are efficiently managed from start to finish. This includes writing repair orders, coordinating technician workloads, scheduling service appointments and deliveries, and maintaining communication throughout the repair process to ensure customer satisfaction. You will be responsible for organizing and maintaining detailed service records, warranty claims, and product information, while also helping customers understand equipment maintenance and repair recommendations.
Success in this position requires strong knowledge of outdoor power equipment-including lawn mowers, chainsaws, generators, and similar machinery-along with excellent communication and organizational skills. You must be capable of working in a fast-paced environment, collaborating closely with technicians, and using computer systems and parts lookup software to keep workflow accurate and efficient. Prior experience in parts consulting, service writing, or a related mechanical support role is preferred, and familiarity with Lightspeed EVO is a bonus. A high school diploma or equivalent is required, while technical training or certifications are considered an advantage.
At Outdoor Equipment Co., you'll enjoy competitive benefits including 401(k) participation, health, dental, and vision insurance, employee product discounts, and opportunities for career growth within a supportive, team-focused environment.
If you're passionate about helping customers and thrive in a hands-on, customer-service-driven role, we'd love to meet you.
$18-22 hourly 57d ago
Customer Service Representative Part Time
Auto-Owners Insurance Group 4.3
Customer service advisor job in Lansing, MI
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carri CustomerService Representative, CustomerService, Part Time, Representative, Retail
$34k-39k yearly est. 2d ago
Sales Service Specialist I
Freudenberg Group 4.3
Customer service advisor job in Howell, MI
* Entry of customer and distributor purchase and sample orders accurately and efficiently. * Maintain customer and distributor pricing in the ERP system. * Interface with all Chem-Trend departments that support the COFP. * Coordination of information to respond to customer requests, i.e. SDS's, Product Data Sheets, C of A's, Pricing and Samples.
* Coordination of Material Return Authorizations, Customer Concerns, price increase notification to customers and distributors.
* Liaison between customers, distributors, and Chem-Trend internal departments. for the purpose of order fulfillment, shipping requirements, customerservice and technical support.
Qualificationsarrow_right
* High School diploma required; Associates Degree preferred.
* Minimum of three years office experience.
* Familiarity of ERP and CRM systems.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
How much does a customer service advisor earn in Lansing, MI?
The average customer service advisor in Lansing, MI earns between $25,000 and $38,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.
Average customer service advisor salary in Lansing, MI
$31,000
What are the biggest employers of Customer Service Advisors in Lansing, MI?
The biggest employers of Customer Service Advisors in Lansing, MI are: