Customer service advisor jobs in Montana - 414 jobs
Customer Service Coordinator
Alsco 4.5
Customer service advisor job in Billings, MT
Classification: Non-Exempt
We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customerservice. We're seeking driven professionals with ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary:
The CustomerService Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.
Our full-time employees enjoy:
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Benefits may vary for positions covered by a collective bargaining agreement.
Essential Functions:
- In a courteous and professional manner, respond to customerservice needs according to company policy and procedures.
- Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
- Ensure customer loyalty and outstanding customerservice, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
- Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
- Monitor and report competitive activity.
- Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
Additional Functions:
- Work with and support other service personnel as required by supervision.
Qualifications:
- Demonstrate excellence in telephone skills.
- Demonstrate excellence in internal/external customerservice, sales and relationship building skills.
- Good experience and skills in MS Office and basic administrative tasks.
- Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
- High School graduation or similar experience.
Travel Requirements:
- None.
Typical Environmental Conditions:
- Offices and service areas of a typical industrial laundry facility, Service Center or depot.
For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.
Alsco Uniforms is an Equal Employment Opportunity Employer.
Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law.
Revised: 04/29/2022
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$29k-37k yearly est. 5d ago
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Customer Service Rep
Waste Connections 4.1
Customer service advisor job in Kalispell, MT
We are looking for a CustomerService Representativeto join the team at our location in Kalispell, MT. Previous waste experience would be a huge
plus
!
This position is full time and the schedule is Monday - Friday 7:00AM - 4:00PM.
Starting wage is $20.00/hour. We also offer great family benefits, 401k with a company match, paid vacation, etc.
DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customerservice, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our CustomerService Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
Also, long periods spent sitting, typing, or looking at a computer screen are common.
MINIMUM JOB REQUIREMENTS:
Ability to read, write, comprehend and communicate in English.
2 years of CustomerService experience in a high call volume atmosphere.
Experience with MS Word, Excel, and Email
preferred
. Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
College degree strongly preferred.
Collections experience strongly preferred.
To be considered for any of our current openings you must complete an application at ************************ . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)
$20 hourly 4d ago
Customer Success Supervisor
Paynela
Customer service advisor job in Kalispell, MT
Why Join Paynela?
Paynela's mission is to rethink affordability, providing patient access to medications, treatment, and care by removing financial barriers. Our AI-powered products deliver innovative, transparent, and patient-centered solutions that empower individuals to manage costs confidently. By leveraging technology and deep market expertise, Paynela revolutionizes the patient experience and helps everyone maximize their healthcare resources.
We're driven by our core values:
Patient-centric
Passionate
Collaborative
Disruptive
Transparent
Join a team dedicated to rethinking affordability and revolutionizing the patient experience.
Job Summary:
The Customer Success Supervisor in partnership with management is responsible for the leadership of a team of support specialists in the pharmaceutical hub environment. They are accountable for delivering on all contractual service level agreements to support customer/client satisfaction. Works with Leadership to develop policies, procedures and the business work plan for assigned programs.
Responsibilities:
Oversee the support specialists' team responsible for the direct support of customers and clients.
Monitors and reports on service performance, including volumes, wait times, abandonment rates, and other core productivity and performance measures.
Supervises program(s) per the scope of work, program business rules and
standard operating procedures.
Day to day contact with clients and management team as needed for issue resolution.
Participates in the analysis and creation of client reports and other deliverables,
as applicable.
Partners with program management team on internal and external customer Monthly/Quarterly Business Reviews.
Works with manager to analyze the program(s)' operations and efficiency
Acts as a liaison across the organization to research and resolve client and customer issues.
Collaborates with leadership in creating SOPs, project specific procedures and training materials including maintenance of the documents/processes.
Contributes to strategic and business planning for the program(s) by participating in planning activities, identifying project initiatives and operational issues, coordinating research, and developing recommendations based on that research.
Participate in interviewing prospective employees, evaluating current employees, and mentoring and training employees as needed.
Other duties as assigned.
Skills and Qualifications:
Driven by self-motivation, proactive, and focused on details and results
Demonstrated interpersonal, customer relations, and communication skills with the ability to use discretion when discussing confidential personnel or consumer-related issues
3 -5 years' relevant experience related to healthcare or pharmaceutical support and particularly in overseeing personnel
Proficiency in Microsoft Suite programs
Ability to work cross-functionally, to proactively communicate and to resolve issues with the highest sense of urgency
Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements
Schedule:
8-hour shift
Monday to Friday
Job Type: Full-time
Work Location: In person (Kalispell Montana)
$29k-38k yearly est. 1d ago
Customer Service Agent - BZN
Southwest Airlines 4.5
Customer service advisor job in Belgrade, MT
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
* For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Montana.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the CustomerService Agent position at BZN within the last 12 months.*
Pay & Benefits:
Pay of $20.65 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings
* Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*
* Competitive health insurance for you and your eligible dependents
* Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
* Explore more benefits you'll love: *****************************************
Job Summary
Want to be the friendly face that welcomes Customers to Southwest? As a CustomerService Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a CustomerService Agent looks like: swa.is/DayWithCSA
Additional details
* This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union.
* Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
* U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
* Learn more about becoming a CustomerService Agent and check out the FAQs: careers.southwestair.com/customer-service-agents
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
* Provides friendly service to and maintains positive relationships with all internal and external Customers
* Works in a cooperative spirit to ensure the success of our Company
* Responsible for providing legendary Customerservice to people desiring to travel, use cargo or baggage service by attending to their needs
* Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
* Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
* Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
* Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
* Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
* Completes forms and reports as required by the Company
* Writes irregularity and complaint reports as required
* Duties may vary due to the size and organization of the station
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete CustomerService Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face to face and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
Education
* No education requirement
Experience
* No experience requirement
Licensing/Certification
* Must be able to obtain a SIDA badge and meet all local airport requirements
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* Foreign language skills are desirable, but not required
* The pay amount doesn't guarantee employment for any particular period.
401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
* Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.65
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
03/15/2026
$20.7 hourly 35d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service advisor job in Billings, MT
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerServiceAdvisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$30k-34k yearly est. 3d ago
Customer Service Agent - BZN
Southwest Care 3.7
Customer service advisor job in Bozeman, MT
Department:
Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Montana.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the CustomerService Agent position at BZN within the last 12 months.***
Pay & Benefits:
Pay of $20.65 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you'll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you'll love: *****************************************
Job Summary
Want to be the friendly face that welcomes Customers to Southwest? As a CustomerService Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a CustomerService Agent looks like: swa.is/DayWithCSA
Additional details
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union.
Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Learn more about becoming a CustomerService Agent and check out the FAQs: careers.southwestair.com/customer-service-agents
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Responsible for providing legendary Customerservice to people desiring to travel, use cargo or baggage service by attending to their needs
Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
Completes forms and reports as required by the Company
Writes irregularity and complaint reports as required
Duties may vary due to the size and organization of the station
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
Ability to work well with others as part of a team, meet the public, and work under stressful situations
Must be able to satisfactorily complete CustomerService Agent training program with an 80% or greater average and an evaluation period
Must be aware of hazardous situations and be able to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
Must be able to perform all job functions within a limited space
Must be able to effectively communicate verbally by telephone, face to face and on public address systems
Must possess good written and oral skills
Must be able to communicate information and instructions verbally or via radio equipment
Education
No education requirement
Experience
No experience requirement
Licensing/Certification
Must be able to obtain a SIDA badge and meet all local airport requirements
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
Must maintain the ability to wear prescribed uniforms
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Foreign language skills are desirable, but not required
*The pay amount doesn't guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.65
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
$20.7 hourly Auto-Apply 35d ago
CUSTOMER CARE EXPERT ZARA HOME BEOGRAD
Inditex
Customer service advisor job in Belgrade, MT
See description here ************ inditexcareers. com/portalweb/documents/10***********40/marca-zh-gallery-grid-top-left.
jpg/2bd84bb6-ef71-1297-ba41-149356e42134?t=***********85
$34k-65k yearly est. 41d ago
Customer Outreach Representative
Weeds Inc. 3.9
Customer service advisor job in Billings, MT
Customer Outreach Representative - Billings, MTCustomer Outreach Representative Compensation: Starting at $18/hour + commission Hours: 30-40 hours per week (flexible scheduling) Location: Billings, MT (office-based travel to local neighborhoods) Start Date: As soon as possible Training: Paid | No experience necessary
Why Join Weed Man Lawn Care? Weed Man Lawn Care is a locally owned and operated company dedicated to providing exceptional lawn care services with a commitment to amazing service, integrity, passion, and innovation. We take pride in serving the communities we live in, and we're growing fast. When you join our team, you'll work alongside passionate professionals and enjoy countless opportunities for both personal and professional development. Backed by North America's #1 franchised lawn care company with over 55 years of success, we're the perfect place to launch or advance your career.
Position Summary As a Field Marketing Representative, your primary responsibility is to generate leads for our sales team by offering local homeowners a free, no-obligation quote for our lawn care services. This is a door-to-door outreach position focused solely on lead generation-no direct selling involved. You'll help us connect with potential customers ethically, gathering permissions (like email, phone, name, and address) to provide personalized quotes while respecting federal do-not-call guidelines. Our team meets daily at the Billings office and travels together to assigned neighborhoods in a company vehicle. This role is an ideal fit for individuals interested in marketing, sales, or business who want to gain hands-on experience and grow within a successful organization. High performers will have the opportunity to advance to full-time positions.
Key Responsibilities
Engage with homeowners to offer free lawn care quotes
Represent the Weed Man Lawn Care brand with professionalism and enthusiasm
Accurately gather and report lead information (email, phone, name, address)
Collaborate with teammates to meet lead generation goals
Qualifications
Excellent verbal communication skills
Self-driven and professionally presentable
Comfortable working outdoors in all weather conditions
Results-oriented mindset
No prior lawn care experience required-training provided
Must be at least 18 years old
Valid Driver's License (preferred for team travel)
What We Offer
$18/hour base pay + commission
Opportunities for promotion to full-time with benefits
Flexible, part-time scheduling
Simple IRA contribution and benefits available upon advancement
Industry and company training to help you succeed
Supportive, team-first work environment
Weekly, monthly, and annual bonuses for top performers
Free lawn care services for employees
Weed Man Lawn Care is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
How to Apply If you're ready to turn your enthusiasm into a rewarding career and help us grow our community of happy customers, apply today! We thank all applicants for their interest. Only those who meet the qualifications will be contacted for interviews.
$18 hourly Auto-Apply 7d ago
Agent, Reservations (Bozeman, MT)
Kerzner International Holdings 3.9
Customer service advisor job in Bozeman, MT
(15951) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
* This position is based out of Bozeman, Montana*
Job Summary
The Agent, Reservations is responsible for handling all reservation inquiries efficiently while exhibiting professionalism, ethusiasm, and interest. They will generate and optimize revenue by following the selling strategies set by the Sales and Revenue Management teams. They will provide various booking and planning services, including answering guest inquiries, offering itinerary recommendations, and converting reservation inquiries to generated sales.
Key Duties and Responsibilities
* Provides the highest level of guest service (verbal & written), always demonstrating One&Only's service standards
* Executes reservation sales from initial inquiry to conversion to confirmation
* Maintains updated knowledge of selling strategies, accommodation rates, packages, facilities, products, and inventory
* Identifies and anticipates guest needs by asking open-ended questions to obtain all necessary information
* Ensures the accurate input of reservations details in the reservations management system
* Secures financial payment information in a timely, accurate, and confidential manner
* Exercises proper selling, up-selling, cross-selling and suggestive selling techniques to maximize property revenue
* Records and processes reservations via all channels , ensuring a response is provided within 24 hours of receipt
* Maintains the confidentiality of VIP guests
* Competently uses property technology, such as OPERA PMS, SynXis, and Microsoft Office applications to manage reservations
* Efficiently processes prior-to-arrival guest confirmation correspondence with all required information accurately daily, while duly entering all guest information, including all requests in the system
* Ensures every caller directed to the department receives an optimum level of service
* Treats internal and external customers fairly with respect, while developing effective customer networks
* Provides accurate, appropriate, and relevant information about the resort, along with area attractions
* Develops a strong knowledge of and relationships with our local area partners, such as Big Sky Resorts and Yellowstone National Park
* Achieves performance targets (Key Performance Indicators) to support the organization's goals
* Follows the IFH call processing standard, achieving a minimum 85% LQA Reservation Mystery Shop score
* Participates in Reservations self-audits that are conducted weekly to surmise training opportunities
* Liaises with the Sales Department regarding the booking of group rooms
* Inputs group reservations as directed
* Maintains a comprehensive filing system in the Reservations Department
* Provides the Team Leader and Manager with all relevant correspondence for late cancellation and no-show bookings to support the penalty charges
* Attends briefings and meetings as required
* Attends all training programs as required
* Demonstrates adaptability and flexibility according to the work demand
* Complies with the resort and department cost-saving plans
* Performs additional duties as assigned by the Manager, Reservations, or other members of Management
Skills, Experience & Educational Requirements
* A minimum of 1 year of experience with Reservations or significant experience working in contact center
* Must be fluent in verbal and written English
* Excellent communication skills
* Strong organizational skills
* Must be proficient in applications including Opera and Microsoft Office (Word, Excel, PowerPoint)
* Must be willing to work flexible hours, including weekends and holidays
Benefits
* Medical insurance - 80% of premium paid by employer
* Health Savings Account with $50 employer contribution per pay period
* Dental, vision & life insurance - 100% of premium paid by employer
* 5 weeks of PTO (Paid Time Off)
* 8 paid holidays
* Uniform provided & complimentary laundering
* Complimentary transportation to/from resort
* Complimentary meal per shift
* Discounts at F&B outlets on property
* 14 nights per year at $100/night* at Kerzner Properties worldwide
* Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
* Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
* Frequent bending, twisting, stooping, reaching, and pulling
* Lifting and carrying of loads weighing up to 30 pounds
* Remaining in a stationary position for long periods
* Constantly operating a computer and other office productivity machinery
* Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
$31k-37k yearly est. 60d+ ago
Treatment Service Specialist - School-Based Services (Butte, MT)
Aware 4.3
Customer service advisor job in Butte-Silver Bow, MT
Requirements
Talents, skills, and abilities:
A BS/BA Degree in a Human Services Related Field is preferred; an equivalency can be used based on documented work history, education, and volunteer experience.
Requires computer literacy skills, including the ability to navigate, record, and overall basic computer skills needed for performance-based software as well as an electronic medical records system.
The Specialist must have the interpersonal oral and written communications skills to work as a team member, to make observations and to report them accurately, to learn resident care methods, and to follow oral and written instructions.
High School Diploma or HSE is required, along with past employment experience.
Must have, or be willing to obtain, a valid Montana Driver's License and have an acceptable driving record.
Must have an acceptable criminal and protective services background check.
Benefits:
AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE's benefits include:
Annual Raises
Tuition Reimbursement
Health Insurance
Dental/Vision Insurance
401(k) with company match
Life Insurance
Wellness programs
Generous paid time off
We are proud to be an equal opportunity employer.
$61k-73k yearly est. 11d ago
Ramp & Customer Service Agent - FULL TIME
Horizon Air 4.1
Customer service advisor job in Belgrade, MT
Company: Horizon Air The Team:
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary:
The Ramp & CustomerService Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties:
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
Performs aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
Loads and offloads luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Performs other duties as assigned.
Day in the Life:
To preview of a Day in the Life of a Horizon Air CustomerService Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills:
Required:
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Depending on work location, ability to obtain USPS Mail Handling Certification.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred:
A minimum of 1 year of customerservice or community service experience.
Job-Specific Leadership Expectations:
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate: USD $20.60/Hr. Pay Details:
Starting wage: $20.60 per hour (non-negotiable)
Schedule: 15 to 30 hours per week
Availability: Weekend and holiday availability is required
Split-shift differential: When working a split shift, employees receive a $2.00 per hour differential.
A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift.
Total Rewards:
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements:
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information:
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
FLSA Status: Non-Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Bozeman, MT - Airport Featured Job: 0 A:: Y - T3 L:: #LI-B
$20.6 hourly Auto-Apply 1d ago
Self-Pay Collections and Customer Service (Full-time)
Billings Clinic 4.5
Customer service advisor job in Billings, MT
You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.
And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
Self-Pay Collections and CustomerService (Full-time)
PATIENT FINANCIAL SERVICES - 120.8855 (ROCKY MOUNTAIN PROFESSIONAL BUILDING)
req11061
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: 15.00
The Self-Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customerservice within the Patient Financial Services Call Center. The Self-Pay Collections Call Center Specialist will respond to a variety of questions from patients for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible, providing education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of Billings Clinic as it relates to the self-pay billing and collection processes. The Self-Pay Collections Call Center Specialist is responsible for appropriate initial call outs and follow up calls until account balance is resolved. The Self-Pay Collections Call Center Specialist is responsible for supporting consumer requests, including processing one-time and reoccurring payments. They work to identify additional contact information. A majority of their time will be spent on the auto-dialer handling calls and account management.
Essential Job Functions
* Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. Provides lasting impression of Billings Clinic Patient Financial Services Department to patients and family members. Focus on patient service is first and foremost. Empowered to initiate service recovery as appropriate.
* Answers multi-line phone system and responds to a variety of questions from patients, reconciliation of account balances and complaints regarding services received, provides assistance in resolving concerns as quickly and efficiently as possible, provides education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of our facility as it relates to the patient self-pay balance and payment arrangements. Responsible for callbacks to patient/guarantor within one business day with resolution and/or status.
* Verifies and/or obtains all payments on self-pay balances following Billings Clinic Policies and Procedures.
* Interviews patients or family members regarding finances on past due accounts. Locates and telephones patients or guarantors and works with patients or guarantor to establish mutually payment arrangements. Inputs all collection activity to meet state and federal guidelines in patient notes on computer system.
* Responsible to ensure that all regulatory collection practices including FDCPA (Federal Debt Collection Practices Act) regulations as well as TCPA (Telephone Collections Practice Act) are followed and maintained within the Billings Clinic collection practices.
* Work in conjunction with insurance call center to ensure that claims have appropriate information on them for submission to insurance companies or agencies by reviewing errors and other prebilling insurance reports/worklists.
* Utilizes performance improvement principles to assess and improve quality.
* Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
* Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
* Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications
Education
* High School or GED
Experience
* One year of previous office experience
* Previous collection experience beneficial
* Patient accounts or insurance billing experience beneficial
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ******************************
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
$30k-33k yearly est. 6d ago
Service Response Specialist (Registry)
Benefis Health System 4.5
Customer service advisor job in Great Falls, MT
Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!
Responsible for providing ambulation, transfer/transport, and accommodating lift needs for the patient. Available via dispatch to transport patient care items and equipment. Communicates in a timely manner with the patient, family, and healthcare team as needed and documents care according to hospital policy/procedure.
Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures.
Education/License/Experience Requirements:
Current Nursing Assistant, EMT- Basic, or Surgical Tech Certification in the State of Montana required.
Prior CNA/ EMT experience preferred.
Current BLS certification by American Heart Association, preferred (able to acquire upon hiring)
Current/ Valid driver's license preferred
$28k-33k yearly est. Auto-Apply 60d+ ago
Service Dispatcher
Williams Plumbing/Williams Civil Construction 4.2
Customer service advisor job in Belgrade, MT
Williams is hiring a Plumbing Service Dispatcher to join our team. This office position plays a crucial role in coordinating and dispatching our team of skilled plumbers to various service calls, ensuring that our customers receive prompt and exceptional service.
About Williams:
Williams Plumbing is the best plumbing and HVAC service team in the Gallatin Valley. Specializing in home service and repair, we ensure every customer's plumbing, heating, and cooling systems do what they should do: provide comfort and peace of mind. With over 40 years of experience, we know this community better than anyone - and our expertise outmatches anyone in the industry. We prioritize knowledge and training. We take pride in strong customer relationships. And we never tire of delivering quality, timely, and honest work.
What You'll Do:
Relay work orders, messages, or information to or from work crews, supervisors, and customers.
Ensure integrity of Technicians Debrief Workflow.
Project transition from acceptance to materials ordering when estimate is signed to lead tech.
Job detail and clean up.
Monitor and track orders on “hold” and in field quotes.
Coordinate service and schedules. Dispatch workers to appropriate locations.
Monitor personnel or equipment locations and utilization to coordinate helper allocation and schedules.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Follow up and track order of materials. Confirm and update estimated time of material deliveries.
Work closely with team to provide feedback and training opportunities to leadership.
Assist with overflow of incoming calls and/or making client confirmation calls.
Data entry and database management.
Route job orders and material requests to appropriate locations.
Perform follow-up calls for customers and technicians.
Assist with scheduling and allocation of job requests.
What You Bring:
Ability to deal courteously with customers, technicians, and the public.
Communicating with supervisors and peers. Providing information to supervisors and co-workers, by telephone, in written form, e-mail, or in person.
Active listening. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, retaining and applying guidance and directions.
Speaking to others to convey information efficiently and effectively.
Some knowledge of dispatching methods, techniques, and practices.
Some knowledge of the practices, methods, materials, and equipment of the plumbing trade.
Getting information. Observing, receiving, and otherwise obtaining information from all relevant sources.
Coordination, monitoring and assessing of personnel and service calls.
Proficient with software and company platforms, adhering and adapting to company processes.
Making decisions and solving problems. Analyzing information and evaluating results to choose the best solution and solve problems.
Ability to work both independently and cooperatively.
Attention to detail, accurate and thoroughness in completing tasks
Productive time management awareness, eliminating deviations from priorities.
What We Offer:
Competitive Wage ($22 - $24/hr DOE)
Medical Insurance
3 affordable plans with HSA and FSA options available
HSA Employer Contribution of $600/$1,200 (Individual/Family) if selecting the HDHP HSA plan
Telemedicine
Dental & Vision
Employer 401(k) match up to 8% (based on company profitability)
Paid Time Off and 6 Paid Holidays
Company Paid Life Insurance and Employee Assistance Program
Accident, Short Term Disability, Long Term Disability
Pet Insurance
Referral Bonuses
Williams Academy: In-person training events, access to over 60 online courses, ongoing professional development opportunities
Co-workers committed to teamwork, individual responsibility, and success
Company Events (Archery Tournament, Golf Tournament, and more!)
Opportunity to live and play in the “Last Best Place”
Perks include discounted gym memberships and savings on dog daycare and boarding
Want to learn more about Williams? Check us out online:
Company Website
Instagram
YouTube
Facebook
LinkedIn
$22-24 hourly 10d ago
Reservationist
Swan Mountain Outfitters
Customer service advisor job in West Glacier, MT
Reservation staff assist clients in booking a variety of Swan Mountain trips, including: horseback rides in Glacier National Park and the Swan Valley, fishing trips, pack trips, hunting trips, llama treks, snowmobiling, and wilderness guide school courses.
Reservationists respond primarily to web-based and phone call inquiries, but also handle walk-in guests. Reservationists document guest contact information, reserve trips, receive and compute billing information, send follow up confirmation emails via our reservation management system and communicate reservation information to operating locations. They may also assist management in administrative tasks and the maintenance of company records.
The reservationist is expected to have good people and organization skills, excellent phone etiquette, the ability to multi-task, and be familiar with Microsoft office and Google suite products.
Compensation
$16/hour
Full-time preferred, part-time considered
Housing not provided
$16 hourly Auto-Apply 9d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service advisor job in Missoula, MT
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerServiceAdvisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerServiceAdvisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$30k-35k yearly est. 3d ago
Treatment Service Specialist - School-Based Services (Billings, MT)
Aware 4.3
Customer service advisor job in Billings, MT
Requirements
Talents, skills, and abilities:
A BS/BA Degree in a Human Services Related Field is preferred; an equivalency can be used based on documented work history, education, and volunteer experience.
Requires computer literacy skills, including the ability to navigate, record, and overall basic computer skills needed for performance-based software as well as an electronic medical records system.
The Specialist must have the interpersonal oral and written communications skills to work as a team member, to make observations and to report them accurately, to learn resident care methods, and to follow oral and written instructions.
High School Diploma or HSE is required, along with past employment experience.
Must have, or be willing to obtain, a valid Montana Driver's License and have an acceptable driving record.
Must have an acceptable criminal and protective services background check.
Benefits:
AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.
AWARE's benefits include:
Annual raises
Tuition Advancement
Health Insurance
Dental/Vision Insurance
401(k) with company match
Life Insurance
Wellness programs
Generous paid time off
We are proud to be an equal opportunity employer.
$62k-75k yearly est. 6d ago
Self-Pay Collections and Customer Service (Full-time)
Billings Clinic 4.5
Customer service advisor job in Billings, MT
You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.
And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
Self-Pay Collections and CustomerService (Full-time)
PATIENT FINANCIAL SERVICES - 120.8855 (ROCKY MOUNTAIN PROFESSIONAL BUILDING)
req11060
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: 15.00
The Self-Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customerservice within the Patient Financial Services Call Center. The Self-Pay Collections Call Center Specialist will respond to a variety of questions from patients for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible, providing education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of Billings Clinic as it relates to the self-pay billing and collection processes. The Self-Pay Collections Call Center Specialist is responsible for appropriate initial call outs and follow up calls until account balance is resolved. The Self-Pay Collections Call Center Specialist is responsible for supporting consumer requests, including processing one-time and reoccurring payments. They work to identify additional contact information. A majority of their time will be spent on the auto-dialer handling calls and account management.
Essential Job Functions
* Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. Provides lasting impression of Billings Clinic Patient Financial Services Department to patients and family members. Focus on patient service is first and foremost. Empowered to initiate service recovery as appropriate.
* Answers multi-line phone system and responds to a variety of questions from patients, reconciliation of account balances and complaints regarding services received, provides assistance in resolving concerns as quickly and efficiently as possible, provides education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of our facility as it relates to the patient self-pay balance and payment arrangements. Responsible for callbacks to patient/guarantor within one business day with resolution and/or status.
* Verifies and/or obtains all payments on self-pay balances following Billings Clinic Policies and Procedures.
* Interviews patients or family members regarding finances on past due accounts. Locates and telephones patients or guarantors and works with patients or guarantor to establish mutually payment arrangements. Inputs all collection activity to meet state and federal guidelines in patient notes on computer system.
* Responsible to ensure that all regulatory collection practices including FDCPA (Federal Debt Collection Practices Act) regulations as well as TCPA (Telephone Collections Practice Act) are followed and maintained within the Billings Clinic collection practices.
* Work in conjunction with insurance call center to ensure that claims have appropriate information on them for submission to insurance companies or agencies by reviewing errors and other prebilling insurance reports/worklists.
* Utilizes performance improvement principles to assess and improve quality.
* Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
* Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
* Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications
Education
* High School or GED
Experience
* One year of previous office experience
* Previous collection experience beneficial
* Patient accounts or insurance billing experience beneficial
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at ******************************
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
$30k-33k yearly est. 16d ago
Service Dispatcher
Williams Plumbing/Williams Civil Construction 4.2
Customer service advisor job in Belgrade, MT
Job DescriptionSalary: $22 - $24/hr DOE
Williamsis hiring a Plumbing Service Dispatcher to join our team. This office position plays a crucial role in coordinating and dispatching our team of skilled plumbers to various service calls, ensuring that our customers receive prompt and exceptional service.
About Williams:
Williams Plumbingis the best plumbing and HVAC service team in the Gallatin Valley. Specializing in home service and repair, we ensure every customers plumbing, heating, and cooling systems do what they should do: provide comfort and peace of mind. With over 40 years of experience, we know this community better than anyone andour expertise outmatches anyone in the industry. We prioritize knowledge and training. We take pride in strong customer relationships. And we never tire of delivering quality, timely, and honest work.
What You'll Do:
Relay work orders, messages, or information to or from work crews, supervisors, and customers.
Ensure integrity of TechniciansDebriefWorkflow.
Project transition from acceptance to materials ordering when estimate is signed to lead tech.
Job detail and clean up.
Monitor and track orders on hold and in field quotes.
Coordinate service and schedules. Dispatch workers toappropriate locations.
Monitor personnel or equipment locations andutilizationto coordinatehelper allocation andschedules.
Record andmaintainfiles or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Follow up and track order of materials. Confirm and update estimated time of material deliveries.
Work closely with team toprovidefeedback and training opportunities to leadership.
Assist with overflow of incoming calls and/or making client confirmation calls.
Data entry and database management.
Route job orders and material requests toappropriate locations.
Performfollow-upcalls for customers and technicians.
Assistwith scheduling and allocation of job requests.
What You Bring:
Ability to deal courteously with customers, technicians, and thepublic.
Communicating with supervisorsandpeers.Providinginformation to supervisorsandco-workers, by telephone, in written form, e-mail, or in person.
Active listening. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions asappropriate,retainingand applying guidance and directions.
Speaking to others to convey information efficiently and effectively.
Some knowledge of dispatching methods, techniques, and practices.
Some knowledge of the practices, methods, materials, and equipment of the plumbing trade.
Getting information. Observing, receiving, and otherwise obtaining information from all relevant sources.
Coordination, monitoring and assessingof personnel and service calls.
Proficient withsoftware and company platforms, adheringand adaptingto company processes.
Making decisions and solving problems. Analyzing information and evaluating results to choose the best solution and solve problems.
Ability to work both independently and cooperatively.
Attention to detail,accurateand thoroughness in completing tasks
Productive time management awareness,eliminatingdeviations from priorities.
What We Offer:
Competitive Wage ($22 - $24/hr DOE)
Medical Insurance
3 affordable plans with HSA and FSA options available
HSA Employer Contribution of $600/$1,200 (Individual/Family) if selecting the HDHP HSA plan
Telemedicine
Dental & Vision
Employer 401(k) match up to 8%(based on company profitability)
Paid Time Off and 6 Paid Holidays
Company Paid Life Insurance and Employee Assistance Program
Accident, Short Term Disability, Long Term Disability
Pet Insurance
Referral Bonuses
Williams Academy:In-person training events, access to over 60 online courses, ongoing professional development opportunities
Co-workers committed to teamwork, individual responsibility, and success
Company Events (Archery Tournament,Golf Tournament,and more!)
Opportunity to live and play in the Last Best Place
Perks include discounted gym memberships and savings on dog daycare and boarding
Want to learn more about Williams? Check us out online:
Company Website
Instagram
YouTube
Facebook
LinkedIn
$22-24 hourly 11d ago
Reservationist
Swan Mountain Outfitters
Customer service advisor job in West Glacier, MT
Job Description
Reservation staff assist clients in booking a variety of Swan Mountain trips, including: horseback rides in Glacier National Park and the Swan Valley, fishing trips, pack trips, hunting trips, llama treks, snowmobiling, and wilderness guide school courses.
Reservationists respond primarily to web-based and phone call inquiries, but also handle walk-in guests. Reservationists document guest contact information, reserve trips, receive and compute billing information, send follow up confirmation emails via our reservation management system and communicate reservation information to operating locations. They may also assist management in administrative tasks and the maintenance of company records.
The reservationist is expected to have good people and organization skills, excellent phone etiquette, the ability to multi-task, and be familiar with Microsoft office and Google suite products.
Compensation
$16/hour
Full-time preferred, part-time considered
Housing not provided
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