Customer service advisor jobs in Novi, MI - 1,889 jobs

Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!! We want to train you to become a Successful Customer Service Specialist! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills. This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce! Skills and duties you will learn and develop: · You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes · We will teach you how to research issues using available resources. · You will become proficient in maintaining detailed records and documentation for each customer interaction · You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments · You will learn how to handle a variety of scenarios with the ability to think decisively What you will bring to the table: · Must be 16 years of age · Excellent attendance and the ability to work Monday through Friday · Superior communication skills · Strong attention to detail and sense of urgency · Ability to maintain a professional demeanor · Experience with Microsoft office (Outlook), and willingness to learn company specific systems · Ability for detailed note taking · Upbeat personality/positive outlook What's in it for you? · Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!) · Ability to promote and grow within the organization! · Paying up to $20.00 per hour after full training · 401(k) · Shift Premium after 6:00 pm · For Full-time employees: · Health, dental, vision, and life insurance · Paid Time off Job Type: Full-time Pay: From $18.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Shift: 8 hour shift Day shift Evening shift Morning shift No nights Split shift Work Location: In person

*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.

About Our Agency: Established in 2003, our agency has built a reputation for excellent customer service and a welcoming, family-oriented culture. With a current team of five and plans to expand, we're a laid-back yet competitive group that loves to celebrate wins and support each other. We're actively involved in our community, sponsoring events like the Westland Blues, Brews & BBQ and the American Craft Beer & Wine Festival, and we proudly participate in State Farm's Good Neighbor Crew initiatives throughout Metro Detroit. Team fun is part of the package too-with quarterly outings to spots like Escape the Room and Top Golf, plus an annual holiday dinner and gift exchange. We offer a competitive base salary with unlimited commission, quarterly performance bonuses, and a team-based annual bonus when we hit our goals. With mentorship, team-selling opportunities, and ongoing training, this is a great place for someone driven to grow their career. If you're motivated, eager to learn, and love being part of a supportive, fun team, we'd love to hear from you. Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Benefits: Bonus based on performance Opportunity for advancement Paid time off Training & development Crosby & Branch State Farm Agency Job Description Now Hiring: Insurance Account Managers Crosby & Branch State Farm Insurance is looking to train the next high quality team member for our expanding team. An Account Manager will work with customers to provide solutions for their auto, home, and life insurance needs. This is a great opportunity to start a career with a Fortune 50 insurance provider in State Farm. We are seeking individuals committed to teamwork, providing remarkable customer service, demonstrating a willingness to learn, and a daily commitment to success! Account Managers may be promoted to Agency owners after 18 months. Requirements Sales Telemarketing (outbound phone calls) Customer Service Meeting Minimum expectations Customer relationship management and retention State Insurance License Requirement Account associates will be required to pass a Michigan Property and Casualty Exam as well as, a Life and Health Exam. An account associate will not be paid to study for the exam. Studying is done online at home. Cost for the state exam and study materials are the responsibility of the employee. We will Reimburse any employee who passes the insurance exam within 3 attempts. Training · Account associates will complete paid training. Base Compensation $30,000 - $35,000 First year Account Associates earn between $50,000 and $70,000 with commissions and bonus Benefits: Advancement to potentially become a State Farm Agent Paid time off Access to support network of other sales professionals Health Insurance Commission Structure Commissions paid out on a per policy bases to all licensed employees. Bonus Monthly and year end bonuses available Hours · 9am- 5pm M-F

Key Responsibilities Act as a customer advocate within the organization, ensuring high satisfaction levels. Respond to phone, email, and fax inquiries within a set timeframe. Process and manage sales orders accurately, adhering to established procedures. Follow customer service best practices to enhance efficiency and satisfaction. Monitor and ensure timely order entry, shipment processing, and invoicing. Build and maintain strong relationships with customers, sales representatives, and internal teams. Analyze customer inventory reports to manage stock levels and optimize order fulfillment. Oversee custom stock programs, blanket purchase orders, and consignment inventory to prevent stock shortages or excess. Collaborate with sales teams to enhance freight consolidation efforts and cost-saving strategies. Handle return requests and process necessary adjustments efficiently. Manage shipping documentation, including bills of lading, to meet processing deadlines. Provide support to fellow team members in their absence, covering various administrative and customer service duties. Participate in continuous improvement initiatives, training programs, and performance evaluations to enhance service quality. Contribute to process improvement discussions, training sessions, and team development activities. Document and escalate customer concerns regarding products or services to management. Develop a thorough understanding of company products and account-specific details. Engage in operational efficiency meetings and contribute to process optimization discussions. Travel as needed for on-site customer engagement and account management support. Qualifications & Skills Minimum of two years of customer service experience, preferably in a related industry. Strong ethical standards and professionalism in daily interactions. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher). Excellent organizational and multitasking skills with the ability to manage multiple projects. Ability to work independently, take initiative, and execute tasks effectively. Strong written and verbal communication skills for diverse audiences. Ability to interpret and follow written and verbal instructions, including process guidelines. Competency in basic mathematical functions, including arithmetic and unit conversions.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

The Customer Service Coordinator position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks. Job Responsibilities Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers. Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner. Call and process electronic or telephone orders/requests. Phones/Customer Service Check Market Center general email box Prepare ship route for processing (printing, posting) Service call back Service Dispatch Place work order for service calls Process refunds At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications 3-5 years of work experience preferred. High School Diploma required. Associates Degree preferred. MS Office Experience with proficiency in Excel required. Strong communication skills. Excellent customer service and administrative skills required. Ability to develop and maintain a positive working relationship with others. Detail oriented, ability to multi-task, with strong organizational skills are required Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Livonia Nearest Secondary Market: Detroit

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting. Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment. Key Responsibilities Access Control & Compliance Monitor gates, turnstiles, and access points to ensure only authorized personnel enter. Verify worker credentials, badges, and compliance documentation. Issue and manage temporary badges and visitor passes. Report irregularities or noncompliance to site supervisors. Worker Onboarding & Assistance Guide workers and subcontractors through the digital onboarding process. Assist with account setup, documentation upload, and system login. Provide clear instructions on mobile check-ins, digital badges, and QR codes. Support multilingual onboarding as needed (tools/resources provided). First-Line Technical Support Serve as the first point of contact for access or credentialing issues. Troubleshoot basic technical problems (e.g., badge not scanning, login errors). Escalate more complex issues to centralized support following standard procedures. Maintain accurate records of support requests and resolutions. Customer Service & Communication Deliver professional, courteous assistance to workers and site staff. Communicate clearly and calmly when resolving issues. Relay feedback to supervisors to support process improvements. Performance Expectations Ensure smooth and timely worker access. Minimize delays by resolving issues efficiently. Maintain accuracy in compliance and credential checks. Provide a consistently positive support experience on site. Key Qualifications High school diploma or equivalent (some college or technical training preferred). Prior experience in field support, help desk, IT support, or site operations is a plus. Basic technical troubleshooting skills (hardware/software). Strong attention to detail and ability to follow structured protocols. Excellent communication and interpersonal skills. Ability to stand/walk for extended periods and work outdoors at site access points.

Job Title: Client Services Representative Another Job Location:- Memphis, TN Job Duration: 6 months contract Duties: Local candidates only to Southfield, MI. Hybrid role onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire. Strictly temporary for now but opportunity for extension or conversion may occur (not guaranteed) Laptop provided Work Schedule 9 AM ET- 6 PM ET with 1 hour lunch (must be in their seat logged in at 9 AM) Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period. The Client Services Representative (not to be confused with Client Service Associates) will be responsible for supporting the Client Services team located at the Southfield, MI office. The Client Services department is considered the 'main point of contact' for (internal and external) clients who have questions or general inquiries that need resolution. The client base consists branch associates, Financial Advisors, or the clients of Financial Advisors. In addition, this particular team manages client access websites, where clients can access their accounts, online trade, etc. These 4 Client Service Reps will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc. The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day. Training will last 1-2 weeks. The CSR's will practice doing mock calls with other associates. The Client Services team does not read off scripts while on the phone. Instead, they will have access to a SharePoint site which houses 'go-to' guides on how to handle various customer scenarios. Performance Monitoring Management will randomly listen in on calls in order to evaluate performance. They will primarily be measuring call quality, compliance (ensuring all of the necessary steps were taken i.e. verifying the caller's identify before proceeding, etc.), documentation / accuracy, call time, etc. Manager stated that their department focuses more on quality rather than quantity. Job Duties:Responsible for answering inbound calls from clients, while providing exceptional customer service Resolve general inquiries such as username / password resets, address changes, phone number changes, etc. Document call activity using Clients' proprietary system (they will be expected to document while on the phone with the customer) Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Skills:Must possess 2-3 years of recent customer service experience, ideally from a call center. Must have the ability to type and be on the phone at the same time. Ability to navigate through numerous systems at once Experience using dual monitors Proficient user with Microsoft Word, Outlook, and basic Excel Ability to type at least 40 WPM Exceptional customer service skills; easy to understand Excellent verbal and written communication skills; ability to use proper grammar and spelling Experience within the banking or financial services industry is preferred but not required Education: Minimum of a High School Diploma or equivalent

Job Description Customer Relations Specialist Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism Experience: • 3-5 years of customer service experience • A proven track record in customer relations is a MUST • Experience in home improvement or related industries is a plus, but not required Essential Duties & Responsibilities: • Handle 100% warm inbound/outbound leads - no cold calling • Contact homeowners to schedule estimate appointments for roofing and home improvement services • Accurately maintain CRM records and follow up on leads • Collaborate with a supportive, high-performing support team Position Offers: • Competitive compensation with uncapped bonuses - top performers earn $90K+ • Real career growth opportunities - we promote from within • A professional, team-focused environment - modern office with strong culture • Join a family-owned company, not a corporate call center To Apply: All applicants must submit their updated resume along with a contact phone number. #hc218580

Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, pleas e visit our website at ***************** Job Title: P2P Customer Service Agent RESPONSIBILITIES: * Supports a high volume of inbound customer calls/E-mails for Our Client's Procurement to Payment (P2P) operation * Answers all internal and external customer order status inquiries and/or complaints (telephone, mail, web) as well as invoice payment status requests * Quickly analyzes customer concerns and needs while resolving a customer's issues * Researches and resolves issues * Provides service in support of Our Client's P2P operations * Provides guidance to customers on the use of eProcurement * Full working knowledge of Our Client's P2P departmental procedures, processing, and system's operating processes * Demonstrated commitment to customer service by ensuring superior results This role will support and will be responsible for handling all inbound inquires including, but not limited to: * Backorders, overnight orders, order status, RTVs (Returns), invoice payment, and payment request status * This position will work closely with Procurement and Accounts Payable teams and leadership to achieve the expected high levels of customer service. Essential Duties and Responsibilities: * All incoming calls must follow the department call tracking policies and all call information is logged in the call center tracking system * Demonstrates established standards of commitment to customer service by following up on calls and ensuring superior results * Counsels customers regarding the appropriate use of eProcurement Requisitioning or invoice submission * Analyzes customer needs and refers to appropriate external resources (P2P Job Aids) to ensure orders and invoices are accurate within the prescribed processes of P2P * Facilitates triaging of incoming requests to P2P Operations staff if unable to resolve within prescribed timeframe * Identifies, researches, analyzes, and resolves complex customer complaints * Maintains a working knowledge of Our Client's P2P and Supply Chain Management Operations * Consults with management to proactively resolve customer problems * Identifies discrepancies and recommends resolutions regarding P2P operations which impact customers * Committed to continued professional development Skills: * Must possess working knowledge of customer service practices as normally obtained through at least two years of experience in a Customer Service environment, preferably within the health care industry, or an equivalent combination of education and experience * Two years of experience in healthcare Procurement or Accounts Payable is desired. * Minimum 1 year of experience in a similar role or customer service field * Excellent communication skills, verbal and written * Strong problem solving skills with ability to research problems and present findings * High level of attention to detail * Ability to identify, investigate, analyze and resolve complex customer service issues * Strong organizational skills with a high level of self-motivation * Must have demonstrated knowledge and use of appropriate applications: Excel, MS Office, Email, Fax, multi-line phone system and use of the web applications * Must be able to manage multiple work assignments under stress * Ability to work independently * Strong communication skills * Candidates who have a food service or call center background usually do very well in this position Preferred: * Call Center experience preferred * Knowledge of medical supply and commodity terminology is preferred. * ERP application knowledge is preferred. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS: * Must be able to adapt to frequently changing work priorities * Must be able to travel to the various Client sites ( * Must be able to work overtime when deemed necessary by management Education: * Minimum High School Diploma OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. *************************************************

Customer Relations Specialist Required Skills: • Strong and effective customer relation service skills • Excellent verbal communication and customer service abilities • Ability to build rapport quickly and maintain professionalism Experience: • 3-5 years of customer service experience • A proven track record in customer relations is a MUST • Experience in home improvement or related industries is a plus, but not required Essential Duties & Responsibilities: • Handle 100% warm inbound/outbound leads - no cold calling • Contact homeowners to schedule estimate appointments for roofing and home improvement services • Accurately maintain CRM records and follow up on leads • Collaborate with a supportive, high-performing support team Position Offers: • Competitive compensation with uncapped bonuses - top performers earn $90K+ • Real career growth opportunities - we promote from within • A professional, team-focused environment - modern office with strong culture • Join a family-owned company, not a corporate call center To Apply: All applicants must submit their updated resume along with a contact phone number.

This is for the afternoon shift with typical hours 12pm-6pm, but we're flexible! This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September! Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!

This professional is an advocate for the consumer, offering assistance, providing information and resolving issues. The Customer Service representative acts as the face of the organization and works directly with and for the consumer to answer their questions and provide support regarding their treatment needs. This is an entry-level position that doesn't require formal education. Candidates who work well with people while employing excellent interpersonal communication skills. Our customer service representative works regular office hours, but NPRC provides around-the-clock customer support through the organizations 1-800 number. Customer service representative responds to all inquiries within 24 hours.

Job Description MARTIN Technologies (MARTIN) is a full-service, global engineering and manufacturing company supporting OEM and Tier customers in the automotive industries. We are leaders in the mobility industry and excel with innovative methods and best practices in support of the world's best customers. Our global experience and broad capabilities provide an exciting and diverse environment for the continuing growth of our team. Responsibilities: Customer Interaction: Greet customers courteously and listen to their vehicle concerns. Clearly explain the repair and maintenance process, providing estimates and timeframes for completion. Service Recommendations: Consult with technicians to determine necessary repairs and maintenance. Present recommended services and obtain customer approval before initiating work. Service Documentation: Accurately document customer information, vehicle details, service history, and repairs in our computerized system. Maintain organized and up-to-date records. Scheduling: Schedule appointments for vehicle repairs and maintenance, considering technician availability and customer preferences. Communication: Keep customers informed about the progress of their vehicle's service. Notify them promptly of any unexpected delays or additional work needed. Quality Control: Inspect completed work to ensure it meets quality standards and matches customer expectations. Billing and Payment: Prepare and explain invoices to customers, process payments, and maintain financial records. Customer Satisfaction: Address and resolve customer concerns or complaints professionally and promptly. Ensure a high level of customer satisfaction throughout the service process. Qualifications: Proven experience as an Automotive Service Writer or a related role in the automotive industry. Strong knowledge of automotive systems, repair procedures, and maintenance. Excellent communication and interpersonal skills. Exceptional customer service abilities. Proficiency in computer software and automotive service management systems. Organized and detail-oriented with the ability to multitask effectively. Problem-solving skills and the ability to work well under pressure. Powered by JazzHR z6PTSiF21A

As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities. Position can be based in Detroit, MI or Pittsburgh, PA In this role you will: * Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing. * Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc. * Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities. * Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials. * Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate. * Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities. * Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints. * Adhere to and model the IDEXX Purpose & Guiding Principles. * Perform other duties as assigned. What you will need to succeed: * DVM degree or equivalent. * Advanced degree or board certification preferred. * Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice * Licensed to practice in at least one state a plus. * Solid knowledge of current topics and issues in clinical veterinary medicine. * Strong business acumen, including specific knowledge of products and services sold. * Seasoned business and medical professional. * Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately. * Strong facilitator, able to resolve conflict through mutual understanding and respect. * Excellent customer service and business relationship-building skills required. * Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns. * Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment. * High integrity and honesty to keep commitments to Employees, Customers, and the Company. * Goal oriented, with drive, initiative and passion for business and team excellence. * Ability to organize and prioritize. * Have a service-oriented attitude. * Computer proficiency in Microsoft PowerPoint, Excel, and Word * Able to accommodate extensive travel up to 75% (four days in the field, one day work from home) * Company vehicle provided * Hold a valid driver's license * Extended hours may be required. * Position can be based in Detroit, MI or Pittsburgh, PA What you can expect from us: * Annual Salary $140,000-160,000 based on experience * Opportunity for annual cash bonus * Health / Dental / Vision Benefits Day-One * 5% matching 401k * Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. No unsolicited Employment Agency resumes are accepted. #LI-CFO #LI-REMOTE

Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers. - Maintains required departmental records, reports, and files in accordance Customer Service Coordinator, Customer Service, Coordinator, Retail, Service

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.