Customer service advisor jobs in Ocala, FL - 1,126 jobs
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Customer Relations Representative - State Farm Agent Team Member
Chris Semans-State Farm Agent
Customer service advisor job in Lady Lake, FL
Benefits:
Simple IRA
Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Chris Semans - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customerservice preferred.
Ability to handle high-stress situations calmly.
$28k-38k yearly est. 6d ago
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Customer Service Representative
Circle K Stores, Inc. 4.3
Customer service advisor job in Ocala, FL
Store 2722051: 909 NE 28th St, Ocala, Florida 34470 Shift Availability. Days - Evenings - Overnight Job Type. Part time. CustomerService Representative. We want you to join our team as a CustomerService Representative. If you have the desire to be CustomerService Representative, CustomerService, Representative, Retail, Service
$23k-28k yearly est. 6d ago
Customer Service Lead - Part-Time
Burlington Coat Factory Corporation 4.2
Customer service advisor job in Gainesville, FL
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a CustomerService Lead !
As the Part Time CustomerService Lead, under the guidance of the Assistant Store Manager and CustomerService Supervisor, you'll be responsible for leading day-to-day customerservice initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customerservice at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customerservice remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
+ Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $15.00 per hour - $15.00 per hour
Location 00880 - Gainesville
Posting Number P1-1076488-1
Address 2643 NW 13th St
Zip Code 32609
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $15.00 - $15.00 per hour
$15-15 hourly 3d ago
Customer Service Associate
The Winn/Dixie Company 4.2
Customer service advisor job in The Villages, FL
We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.
Job Title: CustomerService Associate
Location: Retail Grocery Location
Position Overview
The customerservice associate will increase customer confidence and loyalty by providing accurate, fast and friendly customerservice desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.
Qualifications
Minimum
Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Preferred
Demonstrate strong customerservice communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customerservice expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.
Required Behaviors
Lives the Values
by embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven
showing passion for the business, delivering results consistently.
Customer-orientated
by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
People Passion
through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.
Job Tag
#WD
$23k-28k yearly est. Auto-Apply 23d ago
Sales/Customer Relations Representative
Hydradry Inc. 3.6
Customer service advisor job in Apopka, FL
Job Description????????????️ Join Our Exciting Sales Team at Hydradry Inc.! ????️????????
Established in 1974, Hydradry Inc. is a leading Water/Fire/Mold Restoration Company, and we're on the lookout for dynamic individuals to join our team as Sales Representatives. Reporting to the Sales Manager, this role is your ticket to an engaging and rewarding career in the restoration industry. If you're ready to connect with customers, drive sales, and be part of a thriving company, this is the opportunity for you!
Position: Sales/Customer Relations Representative
Position Overview: As a Sales Representative, you will be the face of our company, reaching out to prospective customers and building positive relationships. Experience in the water/fire/mold restoration sector is preferred but isn't required - what matters is your enthusiasm, drive, and willingness to learn. We provide comprehensive training, and opportunities for fast start bonuses., you'll have everything you need for success in this role. The ideal candidates will also join us once a week at our corporate office in Apopka for business collaboration and planning sessions with our sales representatives and sales manager.
Responsibilities:
Present, promote, and sell our water/fire/mold restoration services using compelling arguments.
Establish and maintain positive relationships with customers, insurance adjusters, and agents.
Reach out to leads through cold calling and canvassing (reliable transportation required).
Expedite resolution of customer problems to maximize satisfaction.
Achieve sales targets and outcomes within the schedule.
Coordinate sales efforts with team members and other departments.
Utilize company CRM to manage job flow, track sales, and update customer files and status reports.
Provide management with reports on customer needs, problems, interests, and potential for new products and services.
Stay abreast of best practices and promotional trends.
Continuously improve through feedback.
What we ask for from you:
A valid drivers license
Proven work experience as a sales representative.
Knowledge of MS Office.
Familiarity with CRM practices and the ability to build productive business relationships.
Highly motivated and target-driven.
Excellent selling, communication, and negotiation skills.
Prioritizing, time management, and organizational skills.
Ability to create and deliver presentations tailored to audience needs.
Relationship management skills and openness to feedback.
Experience in this field is preferred but not required.
Benefits:
Uncapped bonus opportunities + commission pay!
Fuel Reimbursement
Typical Hours:
Operating hours are from Monday to Friday, starting at 8:00 AM and concluding at 5:00 PM.
Weekly Benefits:
Medical
Dental
Vision
401k
PTO
Paid Holidays
Job Type: Full-time
If you're ready to embark on an exciting sales journey with Hydradry, Inc., apply now and be part of a team where your efforts are recognized and rewarded. Join us in making a difference and contribute to creating a safer and more resilient community! ????????????️
$30k-37k yearly est. 26d ago
Care Coordinator
St. Luke's Cataract & Laser Institute 3.7
Customer service advisor job in The Villages, FL
Care Coordinator St. Luke's Cataract & Laser Institute is looking to hire a full-time, Care Coordinator at The Villages location! We believe in building careers, not filling jobs, and want to help you create a future in a role that you can enjoy! About the Job The Care Coordinator is responsible for supporting the relationship between the referring physician and the treating physician. We are looking for individuals who can learn and retain medical knowledge, perform a variety of duties in a professional manner, and provide the consistent, organized work that is needed for outstanding patient care. The right candidate must be able to provide exceptional customerservice, have positive and professional verbal and written skills, and work well with co-workers, other staff, and medical staff. Basic Functions and Responsibilities (not all inclusive)
Manage inbound and outbound communication in a pleasant and courteous manner with healthcare providers
Assist referring and co-managed physicians and staff with scheduling needs and communication
Effectively gather and document information to patient records to include electronic records
Ensure confidentiality of all health information as required by HIPAA guidelines ensuring compliance
This Job Is Ideal for Someone Who has:
Prior medical office experience (preferred but not required)
Prior experience in filing, typing, computer knowledge (preferred but not required)
Previous experience in a customerservice role
Prior experience in Oculoplastic (preferred but not required)
Level head, and thrives in a fast-paced environment
Mobility in an office setting; sitting, standing, walking, and ability to exert up to 30 lbs of force
If your previous experience doesn't check all of these boxes, but you love to learn and believe you are fit, we still want to hear from you! Company Mission
“Life Changing Vision”
is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. Benefits of working for St. Luke's
Medical, Dental, Vision, and Life Insurance
401(k) with Employer Match
Paid Time Off and Holiday Pay
See more benefits at *******************************************
We are an Equal Opportunity Employer and a Drug Free Workplace We participate in the E-Verify Program
$41k-52k yearly est. 39d ago
Customer Accounts Advisor
Dev 4.2
Customer service advisor job in Chiefland, FL
Company DescriptionJobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Aarons
Job DescriptionMin Pay Rate $12.75
Max Pay Rate $13.5
We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customerservice. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
The salary range for this role is $12.75 to $13.50. This position is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customerservice experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Tuition reimbursement
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Stock purchase plans
Pay on Demand
**Benefits vary based on full- and part-time employment status.
About Aaron's
$12.8-13.5 hourly 60d+ ago
Customer Service Associate
Variety Stores LLC
Customer service advisor job in Palatka, FL
Job Description
As a Roses/Roses Express CustomerService Associate you will be responsible for providing excellent customerservice to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
$23k-31k yearly est. 20d ago
Customer Service Rep - Call Center Associate
Munn's Air Conditioning & Heating
Customer service advisor job in Fruitland Park, FL
Job Description
Are you on the lookout for an entry-level job that lets you unleash your customerservice skills to the fullest? Come join us at Munn's Air Conditioning & Heating in Fruitland Park, FL as a full-time CustomerService Rep - Call Center Associate to see not only yourself but also your career soar!
WHAT'S IN STORE FOR OUR CUSTOMERSERVICE REP - CALL CENTER ASSOCIATE?
In this entry-level customer care position, you start earning a competitive wage of $14 per hour and after 60 days you'll receive health, dental, vision, life, long- and short-term disability, critical illness, and accident insurance as well as First Stop Health, a 401(k), paid time off (PTO), 6 paid holidays per year, paid birthdays off, and bereavement pay!
WHAT'S NEEDED FROM THIS ENTRY-LEVEL CUSTOMER CARE JOB?
You're vital in maintaining our customers' happiness and satisfaction with their services! Monday through Friday from 8 AM to 5 PM, you answer phone calls with your upbeat, positive attitude and proactively solve any issues or concerns that arise. You also book appointments while educating customers on any services they might need. Finally - you have an entry-level job that you love and our clients have a representative that they can count on!
WHAT REQUIREMENTS MAKE YOU THE PERFECT FIT?
High school diploma OR equivalent
Basic computer skills
Reliable transportation
Scheduling experience is a plus but not required for this entry-level customer care position.
WHY BE EXCITED TO JOIN MUNN'S AIR CONDITIONING & HEATING?
Whether homeowners are dealing with cold or sweltering temperatures, they know to call Munn's. Established in 1964, our premier heating and air conditioning company delivers fantastic service at a fair price. Our commitment to properly training employees, investing in state-of-the-art technology, and producing only quality work has led us to become the leading HVAC service company in the area. We are proud to help local homeowners with all of their heating/cooling needs, living up to our motto of "Consider It Done".
We owe our decades of success to the talented team members who have supported our business along the way. All our employees receive on-going training and participate in employee development programs to grow their skills. On top of a friendly work environment, we also offer our team competitive compensation and excellent benefits. Don't just blow hot air; join us and build a career you can be proud of as part of a family-owned business for 60+ years.
We hope you join us and become our essential CustomerService Rep - Call Center Associate!
Location: 34731
$14 hourly 14d ago
Service Advisor!!
Cumberland Companies 4.9
Customer service advisor job in Ocala, FL
Cumberland International Trucks, Inc. is seeking a bright and mechanically apt ServiceAdvisor to join our service team in Ocala, FL. ServiceAdvisor responsibilities include intake of customers, communicating repair needs and costs, handling all incoming work write ups, opening/closing repair orders and relaying info to Service Techs, while keeping customer up to date on their vehicle's repair status. We're in the business of developing people. We offer a Career Path with steps to earn more, learn more, and grow as a LEADER.
* 2 years of customerservice experience & ideally, dealership experience desired.
As a family and veteran-owned International Truck dealer group, we pride ourselves on offering a fun, empowering, customer-first culture with huge growth opportunities! If you're looking to start a Career, Cumberland offers a Career Path- not just a job, we provide a SAFE and positive work environment per our core values: HONOR, READINESS, VICTORY, LOYALTY and TEAMWORK.
RESPONSIBILITIES:
* Responsible for the receipt and flow of all incoming work, communication with customers and all other internal departments.
* Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing. Specific vehicle information includes total miles, engine hours, and any noticeable damage to the vehicle.
* Write up customers' vehicle issues and concerns or maintenance requirements accurately and clearly.
* Use the OEM questionnaires and attach documents to the Repair Order (RO).
* Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
* Answering customer questions about service outcomes and consulting with technicians when necessary
* Informing customers about potential cost savings and warranty protections
* Assist customer with deciding to fix their car through the dealership's shop or trading the vehicle in
* Oversee and manage the service center's scheduling and workflow
* Inform customers of changes in service or when their vehicle is ready to be picked up.
* Close ROs.
* Obtain customer signature on the repair order and provide customer a copy of the repair order.
* Must be able to understand, communicate, and evaluate all vendors and International. Warranty guidelines, approval processes and policies during the write up and repair process. Ability to open repair orders under warranty or customer pay status.
QUALIFICATIONS:
* Minimum 2 years of CustomerService experience
* ServiceAdvisor experience in a dealership environment is a plus
* Mechanical aptitude & ability to understand technical knowledge
* Conducts oneself in a professional manner
* Team player with a strong sense of commitment to the customer
* Self motivated with good written & verbal communication skills
BENEFITS WE OFFER OUR EMPLOYEES:
* Work-life Balance / Mentorship Programs / Internship Programs
* 8 Paid Holidays / Paid Time Off (PTO) / Vacation / Paid Birthday Off
* Paid Training / Certification Reimbursement / $500 Employee Referral
* 401-K with Employer Match thru Fidelity / Medical / Voluntary Vision & Dental
* Life and AD&D Benefits & supplemental Life / Short-Term Disability / Voluntary Long-Term Disability
* Access to Teladoc - 24/7/365 digital access to doctors
CORE BRAND PROMISE:
Access to Technology - Along with an unwavering commitment to provide the highest level of service possible, we must make technology available to our customers that enhances and personalizes their experience and makes them want to come back. This includes simplifying self-service elements as well as automated processes.
Continuous Improvement - Today's customers expect their brands to constantly strive to make their decisions and daily lives less complicated than before. By constantly refining processes and customer interaction, we are more likely to foster a closer and deeper working relationship with customers, increasing our chances of winning their appreciation and dedication.
Flawless Execution - From answering the phone to closing a deal, the smoother and more seamless everything feels to the customer, the more they become attached. Flawless execution is more than just responding to customer needs; it's also about anticipating and addressing needs they don't know they have. Flawless execution builds value in the brand and confidence in the hearts and minds of customers.
THE JOURNEY BEGINS HERE:
Proudly, Cumberland International Trucks was named the 2017 and 2018 Dealer of the Year by Navistar, as well as 2020 and 2022 Top Company for Women to Work For in Transportation by Women In Trucking Association.
EOE: Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.
$42k-63k yearly est. 54d ago
Service Advisor
Myers Auto Group 4.3
Customer service advisor job in Brooksville, FL
Chrysler Dodge Jeep Ram of Brooksville
is looking for a customer-focused, experienced ServiceAdvisor to join our team!
The ServiceAdvisor is the face of the dealership for servicecustomers. It is the ServiceAdvisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to CDJR's published maintenance schedule and requirements.
Qualifications
Qualifications and Responsibilities
• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
• Strictly follow CDJR's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction at or above specified goal(s) in service for district, regional and national scores
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast-paced work environment with limited supervision
• Must have great customerservice, phone, and computer skills
• Previous automotive ServiceAdvisor experience heavily preferred (CDK)
• Must have a valid driver's license and clean driving record
• Must be able to pass pre-employment screening (background & drug test)
EOE/DFWP
$30k-48k yearly est. 15d ago
PARK SERVICES SPECIALIST - 37002128
State of Florida 4.3
Customer service advisor job in Alachua, FL
Working Title: PARK SERVICES SPECIALIST - 37002128 Pay Plan: Career Service 37002128 Salary: $3,176.43/monthly $38,117.16/annually Total Compensation Estimator Tool
Park Services Specialist (37002128)
State of Florida
Department of Environmental Protection
ANTICIPATED VACANCY
This position is located in Live Oak, FL
Position Overview and Responsibilities:
"Compliance with the processing requirements of Chapter 215.422, F.S. is mandatory. Persistent failure to comply with this section by any agency of the state shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply."
This is moderately independent specialized work providing Visitor Services, Resource Management, Maintenance, Administration and Protection of Wes Skiles Peacock Springs State Park.
Visitor Services: Explains facilities and services provided for public use, enjoyment, and education; meets visitors, answers questions, provides information and directions and enforces FPS dive policies. Attempts to resolve visitor complaints while maintaining good public relations. Provides natural and cultural history interpretive programs and services via tours, walks, and other means.
Administration: Conducts revenue collection and reporting. Prepares forms and reports on a wide range of subjects including visitor use, visitor contacts, patrols, wildlife sighting and population counts, accidents, incidents, vehicle and equipment operations, property records, p-cards, purchase orders and requisitions, etc. Answers telephone, operates radio equipment, personal computer and maintains logs. Answers correspondence and maintains park files. Assists with volunteer and citizen support organization coordination. Acts as liaison between park and District Park Programs Development Specialist.
Maintenance: Construct, maintain and repair small buildings, fences, trails, service roads, fire lanes, boardwalks, picnic sites, tools and equipment and all other necessary facilities. Maintain cleanliness of grounds and facilities. Performs routine inspections to ensure proper maintenance standards are met.
Resource Management: Participates in the execution of all facets of prescribed fire. Understands issues with non-native species and implements vegetation and wildfire management plans; recognizes communities and maintains optimum species control via natural, mechanical, and chemical means. Implements site restoration projects such as reforestation and erosion control. Implements water resource management plans. Collects and records resource management data.
Protection: Performs routine patrols and ensures visitors safety and enjoyment by enforcing park rules pertaining to all natural, historical, and archaeological facilities and resources. Opens and/or secures park facilities as appropriate. The duties of this position require the incumbent to reside on the property.
Perform other related duties as required.
Required Knowledge, Skills, and Abilities:
KNOWLEDGE OF:
Methods and techniques used in repair and/or maintenance of park maintenance of park facilities, equipment, and grounds maintenance
Administrative practices to include but not limited to daily and monthly reports, collection of park fees and purchasing policies and understanding of the principles of natural resource management and its application
FPS diving policies
SKILL IN:
Using a variety of hand and power tools/equipment
Maintenance of facilities and grounds
The operation and use of various kinds of equipment including tractors, zero radius mower, etc.
Using a state computer and associated software programs, e-mail, internet, cash register and calculator
ABILITY TO:
Successfully meet position-specific DRP Burn Standards
Work independently while balancing a wide variety of responsibilities
Perform a variety of skilled trade functions
Communicate effectively verbally and in writing
Establish and maintain effective working relationships with others
Perform physical labor using assorted power/gas tools and equipment
Participate in resource management tasks, including but not limited to, prescribed fire activities, non-native plant removal which may include application of herbicide
Train and coordinate volunteer & staff projects
Accurately prepare reports
Collect fees
Understand and apply rules and regulations
Identify and investigate problems
Successfully complete ranger academy
Minimum Qualifications:
Valid Driver's License
Reside on park property
Work rotating shifts including evenings, weekends and holidays
Successful completion of annual moderate pack test
Position of Special Trust Requirement:
This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.
Pay:
$3,176.43/monthly
$38,117.16/annually
3 bed/2 bath mobile home available
Our Organization and Mission:
The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.
Where You Will Work:
Wes Skiles Peacock Springs State Park
18532 180th St
Live Oak, FL 32060
Renamed to honor the late world-class explorer, diver, cinematographer and photographer Wes Skiles, Peacock Springs has two major springs, a spring run and six sinkholes, all in near pristine condition. Cave divers travel from all over the world to explore nearly 33,000 feet of surveyed underwater passages. The park features one of the longest underwater cave systems in the continental United States.
Around the springs, four major plant communities are represented in the mature forest stands. An award-winning nature trail leads visitors on a path tracing the twisting tunnels of the caves far below their feet, educating hikers along the way.
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
* Annual and Sick Leave benefits;
* Nine paid holidays and one Personal Holiday each year;
* State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
* Retirement plan options, including employer contributions (For more information, please click ***************
* Tuition waivers;
* Total Compensation Estimator Tool
* And more!
For a complete list of benefits, visit ****************************
Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:
HR_**********************************
HR_**************************
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
$38.1k yearly Easy Apply 13d ago
Service Writer
Leppo Rents
Customer service advisor job in Ocala, FL
When you join Leppo Rents, you're not just starting a job - you're joining a family. Be part of a team that values hard work, problem-solving, and giving our customers the best service in the industry. We're looking for a motivated individual to join our Service team. If you've got a great attitude, strong work ethic, and a desire to learn, we'll provide the training and tools you need to thrive!
Why You'll Love This Role:
Monday - Friday schedule | 6:00 AM - 5:00 PM -
Your weekends are yours!
Work with equipment and a supportive, fun team.
Be part of a company that invests in your growth with paid training and career development.
Join a company recognized as one of the Top Workplaces year after year.
What You'll Do:
Serve as the main point of contact for customers bringing in equipment for service or repairs, ensuring clear and professional communication.
Create and manage service work orders, entering accurate details into the system for tracking and billing purposes.
Schedule and prioritize service jobs, coordinating with technicians to keep repairs moving efficiently.
Review and verify equipment status before and after repairs to ensure quality and safety standards are met.
Communicate repair estimates and timelines to customers, providing updates throughout the service process.
Support the service department with parts ordering and tracking, ensuring needed parts are available for upcoming jobs.
Maintain organized records and documentation, including service history, warranty claims, and customer communications.
Partner with the rental team to coordinate equipment availability, minimizing downtime for customers.
Handle billing inquiries and warranty submissions, assisting customers with questions and follow-up needs.
Promote a safety-first culture, ensuring all repairs and shop activities align with company and OSHA standards.
What We're Looking For:
Previous industry experience is a plus, but not required.
Strong communication and customerservice skills.
A team player who thrives in a fast-paced, hands-on environment.
Reliable, safety-focused, and eager to learn.
Why Join Leppo?:
At Leppo Rents, we've been building careers since 1945. Here's what you can expect when you join our team:
Competitive Pay
Quarterly & Annual Performance-Based Bonuses
Medical, Dental, Vision, HSA & FSA Insurance
Company-Paid Life, Disability, & Employee Assistance Program
401(k) with Match
Paid Time Off + Holidays + Parental Leave + Community Time Off
Clothing Allowance, Discounts, & Wellness Bonus
Celebrations, Luncheons, and Milestone Recognition
Ongoing Training & Career Growth Opportunities
Our Culture:
The Leppo Way:
We're more than a workplace-we're a team. At Leppo, we live by four simple commitments:
We Will Meet Our Commitments
We Will Be Thorough
We Will Make Good Decisions
We Will Ask Questions
Working Conditions & Physical Requirements
This position requires the ability to perform essential job functions with or without reasonable accommodation, including maintaining regular and punctual attendance. Duties may involve physical activities such as lifting, bending, twisting, pulling, pushing, and effective communication with others, in accordance with ADA, FMLA, and applicable federal, state, and local standards.
Leppo Rents is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.
$32k-51k yearly est. Auto-Apply 34d ago
Customer Service Associate FT
Segrocers
Customer service advisor job in Dunnellon, FL
We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.
Job Title: CustomerService Associate FT
Location: Retail Grocery Location
Position Overview
The customerservice associate will increase customer confidence and loyalty by providing accurate, fast and friendly customerservice desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.
Qualifications
Minimum
Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Preferred
Demonstrate strong customerservice communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customerservice expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.
Required Behaviors
Lives the Values
by embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven
showing passion for the business, delivering results consistently.
Customer-orientated
by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
People Passion
through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.
Job Tag
#WD
$23k-32k yearly est. Auto-Apply 2d ago
Customer Experience Representative
Centric Fiber Op Co, LLC 4.0
Customer service advisor job in The Villages, FL
Centric Services (“Centric”) delivers industry-leading high-speed internet through Centric Fiber and natural gas services through its UniGas division. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. As the only integrated telecom and natural gas provider currently in the market, Centric is rapidly expanding into new regions due to its advantageous dual-model approach. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.
We are seeking a motivated and results-driven Customer Experience Representative to join our team. This role is responsible for building strong relationships with all new homeowners in Centric Fiber residential communities, while promoting Centric's services to achieve and exceed sales targets. The Sales Representative will serve as a key representative of Centric in the community, ensuring an exceptional customer experience from first contact through service activation. This position also plays a key role in maintaining sales and call KPIs, gathering sales projections from builders, and identifying opportunities to improve capture rates across assigned communities.
Responsibilities:
Provide customer assistance, education and information on services, customer equipment and products.
Generate leads, manage sales funnels, and upsell products & services.
Promote marketing and sales efforts during each customer and potential customer contact.
Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
Make outbound and receive inbound phone calls each day (averaging 40+ per day).
Assist with overflow calls for Billing and Tech Support.
Achieve daily/weekly/monthly metrics (appointments, qualified leads, etc.)
Gain business knowledge through researching how our competitors operate, incentives they are offering, and pain points and challenges our subscribers want solved.
Execute creative outbound prospecting within your assigned territory.
Conduct high level conversations with all homeowners or potential homeowners, explaining the value proposition of Centric Fiber services.
Leverage sales tools to network with potential subscribers
From time-to-time report back to operations on the status of community development activities - e.g., home build inventory, construction starts, closings, etc.
Participate in community and company social media outlets - monitor company commentary, respond to complaints and accolades, monitor community happenings.
Providing new homeowners with products and solutions which help to simplify and organize their lives.
Creating personal connections to make our technology look and feel simple.
Generating sales by using your passion for Centric Fiber's services.
Assist with store opening and closing duties and maintain sales floor coverage during assigned retail store hours when scheduled.
Other duties as assigned.
Stay up to date on competitor offerings and market trends to position Centric's services effectively.
Requirements
High School Diploma / GED
Previous experience in sales, customerservice, or a related field
Strong communication and interpersonal skills with a customer-first mindset
Ability to work evenings and weekends as needed to support community events and closings
Proficiency in CRM and sales tracking tools such as HubSpot and Salesforce
Reliable transportation to visit communities and attend events
Preferred Requirements:
Associates or College-level degree
Experience in telecommunications, utilities, or real estate sales
Established relationships with builders, realtors, or community organizations
Benefits
Competitive base pay + commission
Medical, dental, vision, and more
Generous PTO policy
10 company-paid holidays
401(k) plan with 5% company match
$26k-37k yearly est. 4d ago
Customer Service Clerk / Greeter
Ad-Vance Talent Solutions
Customer service advisor job in Wildwood, FL
Temp CustomerService Clerk / Greeter
Temp-to-Hire
Schedule: Monday-Friday, 7:55 a.m.-5 p.m. Pay: Starting at $15.21 (Based on experience)
IMPORTANT - PLEASE READ BEFORE APPLYING
Must be able to work at ALL three locations listed above. No exceptions.
This is a public-facing role with standing, walking, and customer interaction throughout the day.
Job Summary
This position supports the Sumter County Tax Collector's Office by providing front-line customerservice, phone support, clerical assistance, and road test administration. You will be the first point of contact for the public and play a key role in ensuring efficient, courteous service.
Essential Job Duties
Greet customers, determine the purpose of their visit, and direct or escort them appropriately
Resolve routine customer questions and complaints professionally
Physically verify vehicle identification numbers (VINs)
Answer and route phone calls; provide information and take messages
Enter and retrieve data using computer-based systems
Perform general clerical duties, including record retrieval and research
Prepare and verify receipts, forms, and payment-related documents
Process incoming and outgoing mail
Administer and monitor road tests
Operate office equipment such as copiers and standard office machines
Maintain regular and reliable attendance
Stand and walk for extended periods throughout the workday
Minimum Qualifications
High school diploma or GED
At least one (1) year of clerical and/or customerservice experience
Valid Florida driver's license with a driving record acceptable to the insurance provider
Ability to work in Wildwood, Bushnell, and The Villages
Strong customerservice skills and attention to detail
County Policy Requirements (Mandatory)
No visible tattoos above the T-shirt line or on the hands
Physical Requirements
Fairly physical role
Requires frequent standing and walking for long periods
$15.2 hourly 8d ago
Customer Service at Down Home Properties, LLC
Stacey Gottdenker
Customer service advisor job in Wildwood, FL
Job Description
Down Home Properties in Wildwood, FL is looking for a full time customerservice representative to join our team. Our ideal candidate is someone with strong phone skills, has the ability to multi-task and keep organized.
Responsibilities
Handle complaints and provide appropriate solutions in a timely manor
Schedule annual maintenance and repairs with local vendors
Work with property owners via phone and email to obtain permission for needed repairs
Follow up with guests and owners to ensure positive outcome for all
Scheduling field representatives daily work load
Qualifications
Friendly attitude even when dealing with disgruntled customers
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly
Good communication skills
Follow through
Multi-task
Time management
We are looking forward to receiving your resume. Thank you.
$27k-36k yearly est. 22d ago
Vegetation Services Specialist
Seco Energy
Customer service advisor job in Wildwood, FL
Energize your Career at SECO Energy! General Purpose of Job This position is responsible for planning, quality assessing, and auditing vegetation clearance work needed on SECO's transmission and distribution system. This includes cycle and non-cycle maintenance trimming/removals, mowing and herbicide application, and debris hauling. This position must ensure that all line-clearing and work planning is performed in accordance with SECO Line Clearance Specifications, Florida Public Service Commission (FPSC) guidelines and adheres to all federal, state, and local laws and regulations. The overall goal of this position is to passionately pursue the elimination of "tree caused" electrical outages in a safe, member focused, efficient, and environmentally responsible way. This position must demonstrate a firm commitment to customerservice as they will frequently interact with both internal and external customers.
Minimum Required Qualifications and Competencies
The following includes the minimum job requirements and essential duties for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Education
* Minimum: Two (2) year associate degree in horticulture, arboriculture, forestry, or related field of study.
* A high school diploma or GED with four (4) years of vegetation management experience in the electric utility industry or six (6) years of related experience in the electric utility industry may be considered in lieu of an associate degree with two (2) years of vegetation management experience in the electric utility industry or four (4) years of related experience in the electric utility industry.
Experience
* Minimum: Two (2) years of vegetation management experience in the electric utility industry or four (4) years of related experience in the electric utility industry.
* Preferred: ISA certified Arborist Certification or ability to obtain within 18 months of employment.
* Preferred: ISA certified Utility Specialist or ability to obtain within 30-months of employment.
* Preferred: Possess a "Commercial Applicator License" issued by the Florida Department of Agriculture and Consumer Services, Pesticide Certification Office, or ability to obtain within one (1) year of employment.
Other Requirements
* Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone.
* Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
* Normal work hours will either be eight (8) or ten (10) hours between 7:00 am and 6:00 pm, Monday through Friday.
* Successful completion of pre-employment background check, physical and drug screen.
$28k-50k yearly est. 60d+ ago
Customer Service Representative
Tower Hill Insurance Group 4.7
Customer service advisor job in Gainesville, FL
Full-time Description
Candidates must reside within 50 miles of our Gainesville, FL office and be willing to work on-site.
A minimum of two (2) to three (3) years of customerservice or call center work experience is required. Previous work experience in insurance services or related service industry is a plus.
Tower Hill Insurance Group has an exciting opportunity for a talented CustomerService Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.
The CustomerService Representative is the intermediate professional level responsible for providing excellent customerservice support to Insureds, Agents, and related businesses via telephone, emails, or mail correspondence. The role may also perform processing work as assigned when not providing customerservice via phone or email. Incumbents in this role may also aid leadership with special projects, daily audits, and other customerservice tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Handle inbound/outbound phone and email inquiries about policy changes, renewals, billing information, cancellations, initial claim reporting, claims status, policy guidelines and procedures, policy quoting, and ability to discuss the policy declarations page in detail.
· Service the following contact center queues (Policy Inquiry, Claims, Agency Service, Commercial and TH Specialty Policy and Agency Service) other queues may be assigned as needed.
· Achieve a monthly production score of 87% or above for the following categories: Call Performance, Policy Audits, Aux Reporting, Schedule adherence, and Attendance for six consecutive months.
· Discuss and provide detailed explanation of our Policy Declarations Page which lists each coverage associated with premium amounts.
· Discuss detailed information of endorsement changes made to the policy.
· Provide detailed breakdown of Tower Hill Insurance Exchange.
· Document summary of each customer contact via our system applications.
· Rely on instructions and pre-established guidelines to perform the functions of the job.
· Provide professional and correct information in a business-like and friendly manner with the goal of ensuring customer satisfaction.
· Strive for first-call resolution, including providing options and alternatives to best assist the customer.
· Maintain full knowledge of department FAQs documents.
· Work extended hours to meet Call Center demands and during catastrophes events as needed.
· Prepare faxes, emails, receipts, and other correspondence as requested.
· Conform to proper business etiquette and company guidelines including THIG core values with a positive attitude.
· Assist leadership with special projects and other assigned tasks.
ADDITIONAL DUTIES
This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
High School Diploma or GED required.
EXPERIENCE
Minimum of two (2) to three (3) years of customerservice or call center work experience required. Previous work experience in insurance services or related service industry is a plus.
CERTIFICATIONS
Professional Insurance Designations preferred.
LICENSES
Valid Driver's License required.
Florida 4-40 CustomerService License preferred.
BENEFITS
Medical
Dental
Vision
Life & Disability Insurance
401(k)
Health Savings Account
Accident, Critical Illness and Hospital Indemnity
Pet insurance
Paid time off & Holiday pay
We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)
Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ********************* and let us know the nature of your request and your contact information.
All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.
$32k-38k yearly est. 3d ago
Heavy Equipment Service Writer
National Equipment Dealers 3.5
Customer service advisor job in Apopka, FL
NED, LLC. is a large heavy equipment dealership with over 30 years of industry experience in equipment sales, rentals, and customer support. Through mergers and acquisitions, NED, LLC. has grown through multiple acquisitions of independent heavy equipment dealerships, including Four Seasons Equipment, MAY-RHI, Earthmovers Construction Equipment, Richardson Service 1991, Inc., Grove River Machinery, and L & N Supply Company Inc. Today the company is re-branded under one unified name, NED - National Equipment Dealers.
Work Schedule: Full time, Monday - Friday 7am - 4pm
Pay: $35,000 to $42,000/ annually
Additional Incentives: Tuition Assistance Program, Boot Allowance, Prescription Safety Glasses Benefits program.
401K: 60% Employer match up to 10%
Benefits: Medical, Dental, and Vision Insurance, company-paid long term & short-term disability, company paid life insurance, and many other programs available
Referral Program: You can earn up to $2,000 by participating in our employee referral program.
Time Off Policies: Personal/Sick/Discretionary, Vacation, Holiday Pay, Bereavement Pay, Jury Duty Pay.
Qualifications
1-3 years of prior Heavy Equipment Service Writer or related automotive service writer experience is preferred.
Ideal candidate will need to be able to perform general office administrative duties to include scanning documents, database work, email correspondence, invoicing and general customerservice.
**Previous experience or knowledge of the construction equipment industry is a plus.**
• Someone who is highly organized and capable of working in a fast-paced environment
• Must be a team player and able to keep a good attitude under pressure
• Must be a good communicator and be proficient in using a computer
• Proficient in Microsoft Office, Word, Excel, and Outlook - Keyboard/Typing
• Excellent attention to detail
• Strong written and verbal communication skills
• Ability to work independently and learn quickly
We represent some of the top brands in the industry including, Hyundai, Construction Equipment, Bell Off-Road Trucks, Manitou, Sakai, Dynapac and other products.
KEY JOB RESPONSIBILITIES:
Work with Operations & Service Managers in writing/entering repair descriptions
Invoicing and maintaining historical files on equipment electronically
Organize, multitask, fax, scan and meet deadlines
ADDITIONAL INFORMATION:
Any offer of employment is conditioned upon the successful completion of a drug screen, MVR and background check.
EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
*** VETERAN FRIENDLY COMPANY ***
If you're ready to advance your career and help us, be "First Choice", fill out our application form by pressing "Apply" below.
How much does a customer service advisor earn in Ocala, FL?
The average customer service advisor in Ocala, FL earns between $22,000 and $38,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.
Average customer service advisor salary in Ocala, FL
$29,000
What are the biggest employers of Customer Service Advisors in Ocala, FL?
The biggest employers of Customer Service Advisors in Ocala, FL are: