Customer Experience Advocate
Customer service advisor job in Orlando, FL
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
We are searching for the best talent for a Customer Experience Advocate to be in Orlando, Florida
Job Summary: We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.
Key Responsibilities:
Answer inbound calls promptly and professionally while striving for one-call resolution
Serve as the primary point of contact for inquiries and escalations from in-bound calls
Support patients, healthcare provider offices and field teams with information collection, benefit verification savings program access, specialty pharmacy triage, and shipment set up.
Assist customers with inquiries regarding products and services.
Resolve customer complaints and provide appropriate solutions.
Accurately document customer interactions in the database.
Maintain a thorough understanding of product offerings to effectively assist customers.
Adhere to company policies and procedures while providing high-quality service.
Collaborate with team members to enhance customer experience.
Meet or exceed performance metrics, including call response time and customer satisfaction scores.
Provide process feedback and suggest service delivery improvements.
Ensure customers receive accurate product and service information to make informed decisions.
Promptly resolve customer complaints and issues, escalating complex problems to management when necessary.
Required Qualifications:
High school diploma or equivalent
Minimum of 2 years' experience in healthcare setting with a focus on a customer service role
Excellent communication and interpersonal skills.
Strong problem-solving skills and ability to think on your feet.
Ability to work in multiple systems at one time
Proficient in using customer service software, databases, and tools.
Ability to work in a fast-paced environment and handle stress effectively.
Ability to work shift between 9am - 8pm EST.
Preferred Qualifications:
Experience reading a phone script
Service Desk
Customer service advisor job in Sanford, FL
Position is responsible for providing support for workstations with Windows operating systems, MACs, desktop peripherals, mobile device management, asset tracking, and troubleshooting problems with applications software. Assist users in the efficient use of applications and provide escalations on technical support issues. Focuses on providing excellent customer service, building strong relationships, safety, and best work practices with the goal of delivering exceptional results.
Essential Functions:
Troubleshoots hardware and software, installations, and support to both internal and external customers.
Planning work routines, meeting performance metrics, quality control, training, documenting, and effective communication are key elements of the position.
Perform remote and/or on-site troubleshooting through diagnostic techniques and pertinent questions. Documenting issues and resolutions properly for record keeping and posterity.
Image, configure, install, repair computer endpoints, while consistently following up with users to ensure proper function.
Install computer and endpoint Windows updates, software updates, firmware.
Responsible for Imaging systems and deploying software through SCCM.
Effectively prioritize and manage multiple incidents and requests as assigned. Working to answer, evaluate, and prioritize incoming telephone, work orders, e-mail, and in-person requests for assistances from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Contribute to developing training materials, procedures or conducting training to users in the proper use of hardware or software.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Perform desktop and endpoint data backups and disaster recovery operations.
Monitor ticket workflows in accordance with SLAs.
Support, manage, optimize, and maintain the configuration and installation of all desktops, laptops, and mobile devices to include, but not limited to, patching, configuring, upgrading hardware or software.
Provide technical support to staff utilizing Mac OS, Windows, and Office based workstations.
Provide technical support after normal business hours on an on-call rotation or whenever necessary.
Maintain accurate inventory, asset information and various other asset records in accordance with department policy and procedures.
Lead, facilitate and/or participate in IT related projects as directed.
Knowledge and competency of the following technologies:
Windows Operating Systems
Apple iOS
Microsoft System Center Configuration Manager
Microsoft Active Directory and Group Policy
Hardware imaging and configuration
Hardware/Software security and encryption
Minimum Qualifications
Associate degree in computer technology and a minimum of two (2+) years progressively responsible experience in the computer support field.
A comparable amount of education, training, or experience may be substituted for the minimum qualifications.
Microsoft and CompTIA certifications preferred.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Customer Support Consultant
Customer service advisor job in Orlando, FL
About the job:
As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.To ensure staff coverage to help all our customers across different various regions
What will you do?
Handle customer queries via telephone calls, email and web chat.
Achieve your targets for revenue and customer satisfaction.
Nurture meaningful customer relationships.
Accurately record all information in the CRM.
Deliver exceptional customer service!
What do you get in return?
Earn uncapped commission pay on top of your salary.
Career progression opportunities - our philosophy is to promote internally.
Company bonus scheme.
24/7 access to a health and well-being online centre, with private medical and dental schemes.
Exclusive retail, restaurants and travel discounts.
Collaborative company culture with regular team building events.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.
Free onsite parking at Norwich office.
What do you need to apply?
Be proactive - you must be driven to succeed and hit your targets!(Essential)
Great organisation and attention to detail to manage your phone, diary and data systems.(Essential)
Excellent communication skills across all mediums.(Essential)
Resilience to bounce back from unhappy customers.(Essential)
Empathy for customers and the ability to remain calm and professional.(Essential)
What would make your application stand out:
Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite.(Desirable)
At least 1 years experience in hospitality, retail or contact centre work.(Desirable)
Why EposNow
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - its an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us? Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
Customer Success Executive-Treasury & Capital Markets
Customer service advisor job in Lake Mary, FL
Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term success. Our Customer Success Executives guide our customers through every stage of their journey, from system implementation to long-term satisfaction. As a key liaison between our organization and clients, you will play a pivotal role in ensuring successful onboarding, driving adoption, and fostering lasting relationships. Accountabilities
The successful candidate will play a pivotal role as the owner of various stages of the customer journey and co-owning the customer relationship (with the Account Executive where appropriate) on behalf of Finastra. Our Customer Success Executives take proactive and strategic approach, ensuring customer satisfaction, and driving success throughout the entire customer lifecycle. By balancing the 'Business as Usual' aspects of day-to-day management with a longer term customer success strategy that increases adoption and retention.
The CSE will be responsible for an individual portfolio of customers, spanning the TCM product portfolio. Critical to the success of the role will be achieving individual targets - such as the increase in Net Customer Growth (NCG) which focuses on the overall revenue generation at a portfolio level and Upsell, which is the increase in penetration of strategically important products.
To be successful in the role, the Customer Success Executive will need to build and maintain strong internal networks across the Sales, Support, Services and Product organizations, partnering with these teams to deliver the best possible solution(s) & service(s) to our customers. The CSE will also provide a critical conduit to the Product Development teams that ensure a continuous feedback loop is maintained to enable all perspectives to be considered as part of the product roadmap.
Establish Customer Success plans, building on value proposition(s) developed during sale, that outline the customer's business goals & priorities. Work with the customer to define & track value realization of our Treasury and Capital Market solutions against these goals to drive adoption and understanding our product portfolio.
Actively manage account to identify risks proactively. Orchestrate resolution process for escalations, working with & mediating internal teams to track, manage and resolve these in a timely and professional manner.
Strategic Goals & Deliverables:
* Our Customer Success Executives, as well as focusing on overall client satisfaction, have strategic goals of delivering value to the customer by improving retention, renewals and adoption rates in line with our success strategy.
* Drive adoption through actionable insights, customer focus, proactive engagement, experience improvement and 'customer first' culture. Balancing the importance of maintaining revenue -shape and influence the success change agenda for each customer.
* Identify and manage areas where the client has expectations that are misaligned with their contract / Finastra policy and work to gain re-alignment.
System Implementation:
Ensuring smooth setup and successful onboarding experience, working with Project Manager and Implementation teams to provide oversight for successful go-live.
* System Use and Satisfaction Post-Go live:
* Develop and execute success plans in collaboration with the Account Executive for each customer, focusing on their unique needs and goals.
* Engage proactively and frequently with customers, to build strong relationships.
* Utilize architecture and usage data to derive insights and proactively manage risks.
* Coordinate with the Customer Support team to address production escalations raised by customers.
* Manage the end-to-end process for at-risk customers, from detection to resolution.
Customer Expansion and Retention:
* Drive the customer upgrade campaigns by identifying, qualifying, and raising upgrade opportunities both internally and with the customer.
* Support the identification and creation of software leads at the customer level.
* Collaborate with Account Executive to manage all opportunities, including services, upsells, renewals, and compliance.
Qualifications and Experience:
Desired:
* Experience within the Treasury and Capital Markets sector.
* Experience with Treasury and Capital Markets software, whether at a bank, consulting company, or software vendor
* Ability to interact and demonstrate presence with all levels of stakeholders (from business users to senior levels), whether within Finastra or with the customer.
* Ability to work autonomously, take ownership & accountability, while rallying individuals, teams to support customer towards end goal.
* Technical and problem-solving skills and ability to understand or recognize root causes of issues.
* Exceptional relationship-building capabilities and effective communication, presentation, and interpersonal skills. Ability to challenge, negotiate, influence, and persuade stakeholders especially business users.
* Analytical mindset and ability to derive insights from data.
* Organizational skills, can prioritize, multi-task and demonstrate adaptability.
* Project Management skills including strong reporting capability.
Differentiators for High Performance:
* Experience developing and delivering against Customer Success plans
* Experience in Customer Success role in similar Industry and/or regional
* Experience of CRM tooling
* Expertise in Opics or Summit or Kondor, and Risk Products with detailed use-case knowledge or otherwise other similar treasury and capital market solutions. Previous exposure to support or implementation of such solutions at Financial Services organizations
* Have a commercial & business Acumen. - understand & speak to business drivers
If you are passionate about customer success, thrive in a dynamic environment, and are dedicated to fostering customer loyalty, we invite you to apply for this exciting opportunity.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
* Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
* Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
* Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
* ESG: Benefit from paid time off for volunteering and donation matching.
* DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
* Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
* Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
* Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
Auto-ApplyReservationist FT
Customer service advisor job in Orlando, FL
Summary/Objective The Reservationist position is responsible for booking education programs such as field trips, camp, homeschool, overnight, offsite, scouts, birthday parties and other educational programs. This role ensures accurate booking with ticketing systems, payment processing, schedules and confirmations. This individual provides exceptional customer service to schools, organizations, families and other guests via email, over the phone and occasionally in-person.
Essential Functions
Responsible for all reservations pertaining to all education programs including but not limited to field trips, homeschool, offsites, overnights, camps, and birthdays.
Demonstrates proficiency in the ticketing software systems, including all reservation data input, payment processing, data retrieval, and report printing.
Serves as liaison between schools, organizations, parents, churches, and all other group institutions to make reservations and answer guest questions.
Assists with the itineraries including lab, film, exhibit, and lunch scheduling for field trips.
Handles reservation confirmations on all sales.
Collects and follows up on deposits and payments received for educational programming.
Responds to email inquiries, web-sale requests, and faxes regarding educational programming.
Assists in the day-to-day operations of the Reservations Office.
Assists with other program check-ins and other duties as required.
Performs other related duties as assigned.
Minimum Qualifications
Education: High School Diploma or equivalent .
Experience & Certifications: N/A
Preferred Qualifications
Experience with ticketing systems.
Excellent written and oral communication skills.
Highly organized, attention to detail a must.
Supervisory Responsibility
N/A
Physical Demands
Ability to remain in a stationary position.
Ascends/descends stairs throughout the museum.
Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone.
Operates a computer and/or office equipment efficiently and accurately.
Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level.
Rarely works in outdoor environments.
Frequently works in indoor environments.
Coping with demands and stresses associated with job and work environment.
Kneeling and Crouching (occasionally)
Weight Levels - Lift, Push, Pull
Up to 50 pounds
Expected Hours of Work & Travel
This position is full time and primarily works Monday - Friday between 8:00am and 5pm.
This position must be able to work weekends and after hour events as needed.
Telecommuting This position is required to be onsite 100% of the time.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Auto-ApplyReservation Agent: Full Time / Part Time
Customer service advisor job in Orlando, FL
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG.
Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.
A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call.
What does a Customer Service Reservation Agent do?
Assist our guest and travel agents with their vacation needs via inbound calls
Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels
Answer inquiries pertaining to the resorts' amenities, services, and policies
Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc
Why Hospitality Solutions?
Monthly Recognition & Incentives for Top Performers
Health Benefits start on Day One (Full Time Agent)
Paid Training
5 weeks PTO (Full Time Agent)
Job Requirements
Who are we are looking for?
1+ years of related experience preferred
Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts)
HS Diploma/GED or equivalent required
Passion to provide a great customer experience
This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential!
We have opportunities available for part time and full time in Orlando, Florida
Reasonable Accommodation
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at ****************************.
Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Affirmative Action
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW
#LI-Hybrid#LI-KN1
Auto-Apply(LPN) Call Center Nurse Specialist // Orlando FL 32822
Customer service advisor job in Orlando, FL
Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Duration 3 Months contract Qualifications DESCRIPTION Essential Duties and Responsibilities · Adheres to principles as stipulated by program specific contractual agreements and UBC Service's practices which may include:
o
Patient Support:
Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
o
Resource:
Answer patient, consumer and healthcare professional questions and suggest appropriate resources.
o
Referral Source:
Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
o
Collect Data:
Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes in an electronic environment.
o
Educator:
Complete patient teaching in relation to the use of products
·
Participates in program specific customer meetings and training sessions.
·
Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
·
Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
·
Performs other related duties as assigned or requested.
Job Qualifications
Required Education and Experience:
High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment
License/Certifications
·
Ability to obtain and sustain Nursing license in required states including but not limited to: Florida
Additional Skills
·
Analyze data
·
Answer telephones
·
Develop/maintain networks on a broad cross section
·
Effective at group involvement
·
Handle multiple tasks
·
Compile data/statistics
·
Establish filing system
·
Input data into computer systems
·
Problem solving
·
Research information
·
Strong communications-written and verbal
·
Time management
·
Effective interpersonal, negotiating and communication skills required.
Computer Skills
·
Accurate Data entry
·
Windows Environment
·
Online Applications
·
Visual concentration on computer screens
·
Multi-user computer systems
·
Personal Computer
·
Microsoft Office - Word, Excel, Microsoft Outlook
Working Conditions/Physical Demands
·
Normal office environment
·
Lifting under 10 pounds
If you are available and interested then please reply me with your updated copy of resume or can call me at
**************
.
Additional Information
Thanks & Regards,
Ranadheer Murari
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
*************************
Easy ApplySubaru Service Writer
Customer service advisor job in Lakeland, FL
Job Details SBC Lakeland - Lakeland, FL AutomotiveDescription
Subaru Buick Cadillac Lakeland
is looking for a customer-focused, experienced Service Advisor to join our team!
The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to Subaru's published maintenance schedule and requirements.
Qualifications
Qualifications and Responsibilities
• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable OLP
• Strictly follow Subaru's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction at or above specified goal(s) in service for district, regional and national scores
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast-paced work environment with limited supervision
• Must have great customer service, phone, and computer skills
• Previous automotive Service Advisor experience heavily preferred (CDK)
• Must have a valid driver's license and clean driving record
• Must be able to pass pre-employment screening (background & drug test)
WHAT WE HAVE TO OFFER
Paid training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Comprehensive benefits program, including health care options (medical, dental and vision) and 401(k) retirement plan with an up to 4% company match.
Company provided basic life insurance to all full-time eligible employees up to 1x salary at no cost to you.
Up to 4 weeks of paid vacation.
Family owned, values-driven culture built on integrity, professionalism, excellence, and teamwork.
EOE/DFWP
Service Dispatcher
Customer service advisor job in Orlando, FL
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits
Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Spiffs, Rewards, & Employee Contests
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Ambrose Air, Inc. service technicians, suppliers, and service customers. Representative duties include:
Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.
Job Qualifications:
Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
Ability to serve as the Service Manager in the absence of the incumbent.
Physical ability and initiative to meet with customers on the job-site to demonstrate Ambrose Air, Inc.'s commitment to superior customer service and concern for its clients.
Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
Current (state) driver's license.
Compensation: $20.00 - $25.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Auto-ApplySwim School Poolside Customer Service
Customer service advisor job in Orlando, FL
Benefits:
Flexible schedule
Opportunity for advancement
Training & development
Deck Ambassador/ Customer Experience (Part-Time) Pay: $14/hour Hours: Up to 30 hours per week (afternoons, evenings, weekends)
About British Swim School - Lake Nona:
At British Swim School, we teach more than just swim lessons-we save lives. As we open our new Lake Nona location, we are building a team of energetic, customer-focused professionals who are passionate about children's safety and creating a positive environment for families. Our Deck Ambassador is a vital part of that mission.
Position Summary:
As a Deck Ambassador, you will act as the on-deck leader during swim lessons-supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You'll be a friendly, proactive presence who keeps communication flowing and supports the team's success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.
Key Responsibilities:
🏊 ♂️ Pool Deck Operations
Greet and check in swimmers and families with a positive attitude
Maintain safety and flow of student transitions on the deck
Provide support to families when needed
Ensure all pool safety procedures are followed at all times
📣 Communication & Customer Engagement
Act as the liaison between parents, instructors, and the front desk
Deliver lesson progress notes or updates to families as directed
Answer basic questions about schedules, levels, or program policies
Help manage on-deck challenges, such as nervous swimmers or late arrivals
🧼 Cleanliness & Facility Upkeep
Perform routine cleaning and stocking of bathrooms and showers throughout shift
Monitor cleanliness and safety of parent viewing areas and pool deck
Refill soap, paper towels, and toilet paper as needed
Take out trash and report any maintenance concerns to management
Ensure all public areas are neat and presentable at all times
Qualifications:
Friendly, professional, and enthusiastic-especially around children and families
Able to stand, walk, and remain on deck in a warm, humid environment for extended periods
Detail-oriented and able to manage multiple tasks at once
Comfortable cleaning and restocking restrooms/showers as part of shift
Previous customer service or early childhood experience preferred
CPR/First Aid certified or willing to become certified (training provided)
Must be available for weekday evenings and at least one weekend shift
What We Offer:
$14/hour pay
Up to 30 hours/week with flexible scheduling
Supportive, mission-driven team culture
Paid training and growth opportunities
How to Apply:
Submit your resume and a quick note about why you'd be a great fit as a Deck Ambassador at British Swim School Lake Nona! Compensation: $14.00 per hour
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Auto-ApplyAuto Customer Service Reps
Customer service advisor job in Orlando, FL
4237 Millenia Blvd., Orlando, FL 32839
AUTOMOTIVE BILLING CLERKCompetitive Pay Plan + Great Benefits!Top Pay for Qualified Candidates! Experience Required
Orlando INFINITIis looking to hire aBilling Clerkto post car deals to the general ledger, register warranties, and ancillary aftermarket products, and book inventory into our system. Its a process-oriented position that requires good inter-office communication skills, someone with a strong background in accounting, and keen attention to detail. This person needs to be comfortable with structure and following guidelines.
What we offer:
Competitive Pay Plan!
Medical, Dental and Vision insurance
401(k) retirement plan
Paid vacation
Great opportunity for career advancement!
Responsibilities - Billing Clerk:
Processes automotive billing deals for the accounting office
Verifies deal contents and issues payoff checks for trade-ins
Posts all sale transactions to accounting in the dealership's DMS
Verifies accuracy of posting through reporting systems in place and
a Finance & Insurance log
Other duties may be assigned.
Qualifications - Billing Clerk:
Billing/accounting experience is required
Proficient in Microsoft Excel and Word
Ability to analyze and research information is required
Detail oriented and organized
DealerTrack experience is a plus
A positive attitude and professional appearance
Team participant
Valid driver's license
High school diploma or equivalent
Please upload your resume and complete the online assessment
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.
RequiredPreferredJob Industries
Customer Service
Passenger Service Dispatcher
Customer service advisor job in Orlando, FL
Job Description
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient.
Responsibilities
The Passenger Service Dispatcher oversees the operation and assures Wheelchair Assistants are directed to the flights in the most efficient manner.
This position must work as part of the team to assure the proper information is communicated from the clients and passengers to assure timeliness of the agents in arriving for the flights. Continuous planning and timely communication are essential in assuring an effective operation.
Receives and prepares tickets at the start of the day and process them for the wheelchair crew.
Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status.
Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
Relay work orders, messages, and information to or from work crews using telephones or two-way radios.
Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles
Responsible for filling in for Wheelchair Assistants as necessary
Qualifications
High school diploma/GED or equivalent work experience
Must be at least 18 years old
Available to work various shifts
Ability to obtain an Airport Badge is required
Operations experience is preferred
Ability to multi-task is required
Customer service experience preferred
Experienced in dispatching and/or coordinating transportation routes for groups of people
Skill in communicating using two-way radio and telephone equipment
Computer skills, also Microsoft Office, internet, e-mail, etc. Excel experience preferred.
Ability to meet attendance schedule with dependability and consistency. (flexible to work overtime as required)
Dispatcher and computer experience preferred
Ability to work with private information in a confidential and professional manner
Ability to stand for long periods of time
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift
Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
Reservations Agent
Customer service advisor job in Orlando, FL
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Summary
The Reservations Agent is responsible for accurately processing inbound tour reservations, with or without transportation, and supporting prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience.
Essential Duties and Responsibilities
* Accurately input all inbound reservations, with and without transportation.
* Professionally answer and route inbound phone calls.
* Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes.
* Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings.
* Communicate flow or qualification changes to OPCs at designated locations.
* Handle inbound phone program inquiries and solicit prospective customers.
* Provide accurate directions to all resort properties.
* Check in and out outside solicitors at specified locations.
* Monitor flows, coverage, and production during each shift; provide the Manager on Duty (MOD) with pertinent updates.
* Conduct location verifications each shift to confirm staffing; notify Field Managers of "open" locations and maintain records for accurate assessment of penalties.
* Package brochures for departmental Fun Packs distributed at hotel Guest Services locations.
* Verify daily "no show" tours and contact guests to rebook, maximizing resort bookings.
* Book room nights for Westgate Resorts properties, including Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree Resorts.
* Perform light clerical duties as assigned.
Job Requirements
To perform this role successfully, the Reservations Agent must be able to complete each essential duty with accuracy and professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Qualifications
* Proficiency in word processing and spreadsheet applications.
* Strong communication skills.
* Self-starter with minimal need for supervision.
* Ability to work collaboratively with others.
* Highly organized and detail-oriented.
* Accuracy-focused with the ability to meet deadlines.
Education & Experience
* High school diploma or GED required.
* One to three months of related experience and/or training preferred.
* Equivalent combination of education and experience may be considered.
Additional Information
Additional Information
This job description outlines the primary responsibilities and qualifications for the Reservations Agent role. It is not intended to serve as an employment contract or to encompass all duties that may be assigned. Employees are expected to perform tasks as directed, regardless of job title or routine responsibilities.
Why Westgate?
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Wellness Programs
* Fun, family culture
* Employee Assistance Program (EAP)
* Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Agent VIP Reservations
Customer service advisor job in Orlando, FL
As a VIP Reservations Specialist at Hilton Grand Vacations, you will handle inbound reservation requests from our valued VIP members. This role is key in crafting memorable experiences for our guests by arranging accommodations and tours at our outstanding property locations. You will be responsible for activation, welcome, and confirmation calls, while also resolving any customer service issues that may arise. Working closely with your Supervisor, you will aim to provide a seamless experience for our VIP guests.
Why do Team Members like working for us:
Competitive base pay plus commission
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
Employee stock purchase program.
Tuition reimbursement programs.
Numerous learning and advancement opportunities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Qualifications:
Minimum of 2 years of previous Call Center experience.
Knowledge of VOICE system/RCC system required.
Excellent written, verbal, and interpersonal skills.
Ability to interact effectively with team members and management at all levels.
Proficiency in MS Office, particularly Word and Outlook.
Professional, positive, and upbeat demeanor.
Strong sense of customer service with enthusiastic, professional, and upbeat behavior.
Good organizational skills and diligent.
Ability to work a variable schedule, including evenings and weekends, based on call center needs.
Background in timeshare/hospitality preferred.
Join us at Hilton Grand Vacations and become part of a group that values collaboration, diversity, and the pursuit of excellence. This is your opportunity to contribute to a dynamic environment where your skills and dedication will be recognized and rewarded. Apply today and help us continue to deliver world-class service to our VIP guests!
Key Responsibilities:
Receive and service inbound reservation calls.
Make and service activation calls.
Assist guests with inquiries related to their purchased packages and upcoming vacations.
Provide complete and accurate information to guests on every call, especially regarding tour presentations and accommodations.
Handle situations with dissatisfied guests.
Assist management with special projects.
Ensure privacy and security of confidential guest information.
Complete tour and room drop requests.
Process monthly payments.
Perform any other reasonable requests by management.
Auto-ApplyService Dispatcher
Customer service advisor job in Winter Garden, FL
Benefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits
Paid Training
Paid Time Off
Health, Dental, Vision, Life and AFLAC Benefits Available
Year-Round Work
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Armstrong Air & Heating, Inc. service technicians, suppliers, and service customers. Representative duties include:
Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.
Job Qualifications:
Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
Ability to serve as the Service Manager in the absence of the incumbent.
Physical ability and initiative to meet with customers on the job-site to demonstrate Armstrong Air & Heating, Inc.'s commitment to superior customer service and concern for its clients.
Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
Current (state) driver's license.
Compensation: $16.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Auto-ApplyService Dispatcher
Customer service advisor job in Orlando, FL
Benefits:
Competitive salary
Dental insurance
Health insurance
Tuition assistance
Vision insurance
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits
Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Spiffs, Rewards, & Employee Contests
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with 4 Seasons Air Conditioning and Heating service technicians, suppliers, and service customers. Representative duties include:
Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.
Job Qualifications:
Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
Ability to serve as the Service Manager in the absence of the incumbent.
Physical ability and initiative to meet with customers on the job-site to demonstrate 4 Seasons Air Conditioning and Heating's commitment to superior customer service and concern for its clients.
Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
Current (state) driver's license.
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Auto-ApplyClinical Call Center Specialist
Customer service advisor job in Orlando, FL
Job DescriptionResponsibilities:
Call patients regarding their biopsy results
Appropriately schedule the patient if follow up treatment/procedures are needed
Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries
Receive incoming calls through our surgical phone line and appropriately assist the patient
Answer telephone promptly and in a polite and professional manner
Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly
Work effectively and efficiently with your team
Work as a team member
Qualifications:
Minimum one year of dermatology medical assistant experience
Experience scheduling patients
Experience calling patients regarding biopsy results
Excellent verbal and written communication skills in a customer service environment
Proficient in use of computers and software programs
Ability to handle confidential and sensitive information
Must be detailed oriented and able to handle multi-tasks
Extremely outgoing with a good phone presence
Service Dispatcher/Automotive
Customer service advisor job in Orlando, FL
Service Dispatcher
Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Implements and maintains an effective dispatch system.
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
Maintains timely and professional contact with service customers.
Maintains an organized and up-to-date repair log.
Prepares estimates when required.
Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Opens and closes repair orders.
Checks customer credit status.
Ensures that technicians follow warranty material disposition procedures.
Communicates job status with the next shift supervisor.
Schedules maintenance for service department vehicles and equipment.
Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
Maintains high customer satisfaction ratings.
Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
Maintains a clean work area.
Maintains a professional appearance.
Other tasks as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Certificates, Licenses, Registrations
Valid Driver's License
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Public Safety Command Center Operator (Varying Shifts)
Customer service advisor job in Orlando, FL
Nemours is seeking a Public Safety Command Center Operator (Full-Time), to join our Nemours Children's Health team in Orlando, Florida.
This position monitors the operations of building systems including mechanical, electrical, fire safety, emergency generators, medical gas alarms, security, medical and environmental systems. The Public Safety Command Center Operator will adjust systems or contact appropriate resources to correct variations to established parameters. The position receives work requests and dispatches work, makes emergency announcements, enters work orders, receives and relays call information to staff and in general assists with the flow of information to ensure the effective operation of key procedural and control systems. The Public Safety Command Center Operator will receive calls for service and dispatch Public Safety Officers as appropriate. The position will page out alarms, codes, and alerts as necessary.
Monitor security technology including cameras, access control, duress alarms, emergency call box alarms and infant abduction system.
Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems. Assist with testing of these systems, as required. Monitors and responds to electrical systems, generators and related alarms.
Maintains radio contact and accountability for all Public Safety staff and monitors news sources and situations with potential impact to Nemours Children's Health.
Maintain equipment and alarm status and enter service tickets as appropriate.
Proactively dispatch Public Safety Officers to areas of potential need based off observations from camera and/or access control systems and pages out alarms, codes and alerts.
Maintains appropriate log books, post orders, daily activities and other associated Public Safety materials.
Other duties as assigned.
Job Requirements
High School Diploma required.
Minimum of three (3) to six (6) months experience required.
Possesses and maintains Florida Class D Security license required.
Proficient in all computer and technology applications utilized by Public Safety Department.
Working knowledge of security policies, procedures and practices.
Able to work varying shift assignments including nights, weekends and holidays.
#LI-EP1
Auto-ApplyReservation Agent: Full Time / Part Time
Customer service advisor job in Orlando, FL
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
_NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG._
Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.
A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call.
What does a Customer Service Reservation Agent do?
+ Assist our guest and travel agents with their vacation needs via inbound calls
+ Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels
+ Answer inquiries pertaining to the resorts' amenities, services, and policies
+ Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc
Why Hospitality Solutions?
+ Monthly Recognition & Incentives for Top Performers
+ Health Benefits start on Day One (Full Time Agent)
+ Paid Training
+ 5 weeks PTO (Full Time Agent)
Job Requirements
Who are we are looking for?
+ 1+ years of related experience preferred
+ Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts)
+ HS Diploma/GED or equivalent required
+ Passion to provide a great customer experience
This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential!
We have opportunities available for part time and full time in Orlando, Florida
Reasonable Accommodation
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at ***************************
Affirmative Action
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW
Stay connected with Sabre Careers