Customer Service Rep
Customer Service Advisor Job 49 miles from Pullman
We are North Idaho's premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.
Top reasons to join our team:
Our employees are mission - minded
We are passionate about providing excellent patient care
Community-focused
Committed to a fun and supportive team environment
We offer high-quality competitive employee benefits
Summary:
Provides quality customer service to all Heritage Health patients in the check in and check out process. Works closely with medical assistants and providers to ensure patient visits are processed in timely manner. Implements policies and protocols for Heritage Health.
Requirements:
Minimum qualifications:
Minimum of two years of office experience; medical preferred. Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check if position is for Family Support Services.
Knowledge, Skills, and Abilities Required:
General office duties, proper phone etiquette, problem solving and organizational skills, insurance knowledge and customer service skills.
Duties and Responsibilities:
Checks in patients and updates demographics at each visit including insurances if applicable.
Backs up Call Center on multi-line phone system for clinic, takes accurate messages, and delivers promptly to Providers.
Schedules appointments as needed for new and established patients using electronic practice management system.
Makes reminder calls for all scheduled patients.
Makes sure each account has a DMS screen, verifies homeless condition (current status) and migrant/seasonal status.
Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
Collects co-pays for self-pay and third-party payers from each patient at each visit.
If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
Checks out Patients if needed.
Creates and organizes charts.
Keeps track of No Shows. Follows No Show protocol.
All self-pay patients on schedule will be processed through the Medicaid System to check for coverage.
Straightens Waiting Room area when needed throughout the day.
Assists Medical Records if needed.
Assists Clinic Coordinator if needed
General office duties such as copying, faxing, scanning and handling mail.
Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
Regular and predictable attendance is an essential function of this position.
Other duties as assigned.
Safety:
Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.
Physical/Mental Requirements:
Required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occur less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 - 40 pounds. Rarely is there a need to lift more than 41 pounds. Must be able to manage efficient keyboard use, hear, see, speak and read.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to solve complex practical problems
Positive interpersonal, communication & persuasion skills over the phone, computer & in person
Must be able to simultaneously manage several objectives and assign priorities
Deal with a wide variety of variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written or oral form
Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues
Ability to work overtime as needed, maintain alertness & meet the controlled substance policy.
Good judgment and sound decision making and conflict management skills to inspire confidence from the customer
Manage complex analysis and use deductive reasoning
Working Conditions:
Work is normally performed in a typical interior/office work environment in a clinic. Work may be demanding and chaotic at times. Exposed to patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind.
Customer Service Associate (nomnom Moscow | Part-Time) (5185)
Customer Service Advisor Job In Pullman, WA
Salary Range:
$16.80-$20.50 Hourly
$3.00 shift differential eligibility
The Opportunity:
Be part of the multi-state team that keeps America moving. Our local retail brand, nomnom, represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
Give your neighbors friendly, smiling service and make their lives a little easier. You'll help members of your community fuel their cars and satisfy their hunger.
Enjoy great compensation and a collaborative culture. We welcome and encourage input from all employees and you'll become part of a team that includes hardworking and creative professionals who love to win.
Pursue career opportunities in Retail, Marketing, Oil Refining, Logistics and other areas of a growing company across multiple states.
Primary Job Responsibilities:
Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump
Accurately ring up all sales on POS system, complies with all cash handling procedures including other payment types for products sold
Responsible for all cash, and other forms of tender, (i.e coupons)
Comply with company policies and store procedures, including all safety and environmental policies and procedures
Responsible for receiving, stocking and organizing merchandise
Assist in maintaining proper inventory levels and shift audits
Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meeting/trainings as needed
Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems and report as needed
Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment
Perform all duties with minimal supervision and may be required to work flexible hours, attend job-related meetings and other duties as assigned
Obtain and maintain all required food and age restricted product certifications within 2 weeks of employment
Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.
Physical Demands:
Ability to stand and/or walk for an entire shift
Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
Ability to follow safety procedures (eg. respond to safety alarms, contact 911 for emergencies)
Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping
Frequent squatting and kneeling required for obtaining and/or replenishing items
Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)
Frequent lifting of 20 pounds or less from floor to waist, overhead and carry a short distance
Sometimes required to lift in excess of stated conditions up to 50 pounds
Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs
Note: There may be exposure to gas fumes and solvents, and occasional noise.
Qualifications:
To meet the basic qualifications for this role you will be at least 19 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
Additional qualifications include:
High School Diploma or GED preferred
Experience in retail sales and handling cash preferred
Perform basic math accurately
Ability to communicate in English (orally and in writing), including proficient telephone communication skills
Ability to work various shifts as scheduled, and arrive on time
Ability to work with equipment, tools and materials as required
Ability to perform essential duties and work in the conditions as described
Benefits
Part-time employees working at least 20 hour per week are offered our Employee Assistance Program, can enroll in our company's 401k plan and are able to purchase company stock at discounted prices. Part time employees are also granted 29 hours vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service.
Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, and an Employee Assistance Program. Employees can enroll in our company's 401k plan and are able to purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service. Employees have seven paid holidays throughout the calendar year.
About us
We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our nomnom convenience stores, is a great place to set out on a career path in our organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
Our Retail Operations
We own and operate 30+ retail locations in Washington and Idaho under the nomnom brand, as well as 90+ retail locations in Hawaii under the Hele brand.
Our Headquarters
Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado. Our common stock is publicly traded on the NYSE under the trading symbol "PARR".
Our Refineries and Logistics Operations
We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 218 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity and related multimodal logistics systems.
Par Pacific is an Equal Opportunity Employer
Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.
Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.
Community Engagement Specialist
Customer Service Advisor Job In Pullman, WA
Required Qualifications A Bachelor's degree in a field relevant to area of specialization and three (3) years of experience directly related to the specialty area. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
Experience with photography using a D- SLR camera and related equipment. Ability to use Adobe design programs to create basic graphic designs. Familiarity with basic principles of graphic design. Experience working in a college/university setting. Master's degree in related field.
WELLNESS SERVICES SPECIALIST (FILL-IN)
Customer Service Advisor Job 43 miles from Pullman
Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening. Start Over with Job Search Returning Applicant? Login Now WELLNESS SERVICES SPECIALIST (FILL-IN) Job Code:2025-WC-001 Location:WELLNESS CENTER Preferred Experience:Entry Level Minimum Experience:Entry Level Job Category:Fill In
Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020!
Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!
Your employer paid benefits include:
* Medical, Dental, Prescription, and Vision for employee and all legal dependents.
* 401(k) plan with 10% employer match after 1 year of employment.
* Employer paid life insurance.
* Short and long term disability.
* Generous PTO with the ability to earn additional personal days.
Please note that this position is in Plummer, ID. Carpool opportunities are available.
QUALIFICATIONS: High school diploma or GED required. Preference will be given to applicants with current lifeguard certification, previous instructor experience, current CPR certification and/or Fitness Certification. Required training must be completed within six months of hire. Must have basic computer proficiency and demonstrated attendance history. Must be able to work flexible hours, including nights, weekends and holidays.
ADA ESSENTIAL FUNCTIONS:
* Hearing: within normal limits with or without use of corrective hearing devices.
* Vision: adequate to read 12-point type with or without use of corrective lenses.
* Must be able to verbally interact with staff, clients, and public.
* Manual dexterity of hands/fingers for writing and data entry.
* Able to lift up to 100 lbs.
* Standing >25% of the day.
* Walking >50% of the day.
* Pushing up to 60 lbs.
* Pulling up to 60 lbs.
* Rescue assist up to 300 lbs.
RESPONSIBILITIES:
* Maintains a positive peer relationship and performs as a team player.
* Plans and prioritizes to maintain a time and attendance record which complies with company policy.
* Provides excellent internal and external customer service assistance, providing knowledgeable and appropriate information to customers.
* Works independently in a very detail oriented manner and meets deadlines.
* Employee reports to work in a timely manner.
* Employee utilizes breaks and meal periods to care for personal business outside of the work area.
* Employee completes work assignments in a timely manner and appropriately exits the work area in a timely manner.
* Employee appropriately utilizes Time and Attendance for clocking in and out and schedules absences in advance when possible.
* Employee is regularly available for scheduled work shifts regularly and communicates absence to supervisor in a timely manner.
* Be a positive role model to all members/patients.
* Ability to answer the telephone with demonstrated professional phone etiquette, accepting coaching on needed skills to perform task.
* Be a positive team member with an ability to actively rotate in assignment to monitor the pool deck/fitness floor/gym/front desk coverage assignment.
* Ensures recreation facilities are safe, clean, and equipment operates correctly.
* Monitors activities to ensure facility policy and regulations are followed and enforced, while being consistent and fair at all times.
* Completed daily checklists to ensure all opening/mid-day/closing tasks have been done with a focus on ensuring member safety.
* Monitors the use of equipment within the Wellness/Coeur Center, supporting and re-directing usage as needed to ensure safety.
* Communicates directly with members to determine needs and interests, seeking support as needed
* Campaigns to promote fitness, aquatics, recreation, youth and cultural programs.
* Handles point-of sale transactions, billing payment drop-offs, and collects and records fees for snack/juice bar and pro shop.
* Other duties as assigned.
PM22
Customer Service Associate
Customer Service Advisor Job 23 miles from Pullman
Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications * Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with Walgreens.
* Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range $15 - $17.5 / Hourly
Customer Service Representative - Lewiston, ID
Customer Service Advisor Job 23 miles from Pullman
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Service Advisor 2
Customer Service Advisor Job 23 miles from Pullman
Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.
Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. A Service Advisor 2 must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.
RESPONSIBILITIES to include, but are not limited to:
Perform All Duties and skills of a Service Advisor I
Understand the skills and processes of Service Technician II (Retail & Commercial)
Conducting a in depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
Documenting the customer's concerns and collecting relevant information.
Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
Providing clear explanations of recommended tires and/or services, including costs and timeframes.
Providing customers with accurate cost estimates for proposed tires and/or basic services.
Scheduling of tires and basic mechanical service
Higher level communication with service technicians and customers.
Suggesting preventive maintenance services and upselling additional services when appropriate.
Educating customers about the importance of routine maintenance.
Ordering necessary Tires for customers.
Understanding inventory and ensuring the availability of required tires.
Educating customers on tire and basic service best practices and answering questions.
Requirements
High School Diploma or Equivalent
Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
Willingness to pursue TIA certification with company support and assistance
Valid driver's license and acceptable driving record required
Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
Experience in or knowledge of the automotive industry, including understanding of basic automotive maintenance and repair procedures.
Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
The ability to upsell services and products based on vehicle condition and customer needs.
We offer:
Paid time off
Stable working hours
Excellent Training - with opportunities for training and career advancement
Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
Competitive wages
401(k) savings plan with company match
Customer Service/Sales
Customer Service Advisor Job 8 miles from Pullman
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Service Advisor
Customer Service Advisor Job 23 miles from Pullman
Rogers Motors in Lewiston Idaho has full-time openings for Automotive Service Advisors across our Toyota, Subaru, and Chrysler/Dodge/Jeep/Ram dealerships. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital.
Rogers Motors has been a family-owned business supporting our local community for over 50 years. We provide training, mentoring, coaching, and full support to help you succeed. All full-time positions include medical and dental coverage, paid vacation, 401(k) & more. Rogers Motors is a drug-free, equal opportunity employer. Applicants must pass a background check and drug test while possessing a valid driver's license with an acceptable safe driving record. If you want to join a winning team and continue to drive home the culture of success that we've built over the last 50 years, we want to speak with you!
OVERVIEW
The primary mission of the Service Advisor is to ensure that our customers are driving safe and reliable vehicles. Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requested. Verifies warranty and service contract coverage, performs walk around inspections, develops estimates, writes repair orders, and maintains customer rapport and records. A successful candidate for the Automotive Service Advisor position will have auto dealership or customer service experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet customers in a timely, friendly manner.
Schedule appointments with customers.
Maintain Customer Satisfaction Index rating.
Maintain a dealership-prescribed standard for hours per customer repair order written and effective labor rate.
Ensure all open repair orders or work in process be kept up to date and closed within 30 days.
Ensure all documentation is provided on the repair orders for warranty purposes.
Accomplish the forecast that has been established by the general manager and service manager.
Make every effort to ensure that technicians completely repair all vehicles on the first visit.
Maintain follow-up on additional items found in need of repair.
EDUCATION AND EXPERIENCE
High school diploma or the equivalent.
Valid driver's license and good driving record.
Experience with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making and problem-solving skills.
Ability to communicate with technicians, customers, and management.
Ability to read and comprehend instructions and information.
General knowledge of vehicle mechanical operations.
PREFERRED QUALIFICATIONS
Dealertrack DMS knowledge helpful.
Experience with industry-specific software.
Two years of experience in a dealership position.
WORKING CONDITIONS
The Service Advisor works in the service area, which is in an open area of the showroom. Position requires stooping, bending and moving throughout the service department. Works with service customers for most of the shift. They will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road-testing of vehicles also may be required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The working conditions described above are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BDC Representative
Customer Service Advisor Job 23 miles from Pullman
Lewiston Motor Company is looking for accomplished Automotive Sales BDC Representatives to join our growing Dealership!
The BDC Representative will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.
As we grow, we are looking to add exceptional talent and leadership to our team. Lewiston Motor Company is seeking self-motivated and high-performing individuals fit for the position of Business Development Representative.
At Lewiston Motor Company all decisions are made with integrity. Leadership is setting good examples for others to follow, expecting as much from yourself as from others. We believe in not accepting the status quo, in constant improvement & in the value of ongoing education in any form. We believe there is no place for mediocrity & half-hearted efforts. We accept personal responsibility for over-coming obstacles and being the very best. We actively choose, to excel in every aspect of our personal & professional lives.
Do you have experience in Hospitality, Customer Service, Call Centers and Restaurants? We will train you with our Paid Training Program!
Growth Opportunities – With our promote-from-within-first philosophy, our employees can grow with us, as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
WHAT WE OFFER
Extensive Paid Sales Training Program that starts with a certified mentor
Internal Growth
401k Plan with Match
Health, Dental, and Vision Insurance
Paid training
Competitive Wages
Paid time-off
Family owned and operated
Heavily involved in giving back to the community
Growth Opportunities
Responsibilities:
Promote and seek out opportunities to deliver a top-notch customer experience
Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
Complete phone calls as assigned by the BDC Manager
Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
Conduct sales department service tours
Stay informed about new products, features, accessories, etc., and their benefits to customers
Attend product and sales training as requested by BDC
Attend sales meetings
Requirements:
High school diploma or general education degree (GED)
Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
Clean driving record & valid driver’s license
Lewiston Motor Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Customer Service Associate (nomnom Moscow | Part-Time)
Customer Service Advisor Job 8 miles from Pullman
Job Function: Retail Salary Range: $16.80-$20.50 Hourly $3.00 shift differential eligibility The Opportunity: * Be part of the multi-state team that keeps America moving. Our local retail brand, nomnom, represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
* Give your neighbors friendly, smiling service and make their lives a little easier. You'll help members of your community fuel their cars and satisfy their hunger.
* Enjoy great compensation and a collaborative culture. We welcome and encourage input from all employees and you'll become part of a team that includes hardworking and creative professionals who love to win.
* Pursue career opportunities in Retail, Marketing, Oil Refining, Logistics and other areas of a growing company across multiple states.
Primary Job Responsibilities:
* Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump
* Accurately ring up all sales on POS system, complies with all cash handling procedures including other payment types for products sold
* Responsible for all cash, and other forms of tender, (i.e coupons)
* Comply with company policies and store procedures, including all safety and environmental policies and procedures
* Responsible for receiving, stocking and organizing merchandise
* Assist in maintaining proper inventory levels and shift audits
* Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meeting/trainings as needed
* Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems and report as needed
* Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment
* Perform all duties with minimal supervision and may be required to work flexible hours, attend job-related meetings and other duties as assigned
* Obtain and maintain all required food and age restricted product certifications within 2 weeks of employment
Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.
Physical Demands:
* Ability to stand and/or walk for an entire shift
* Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
* Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
* Ability to follow safety procedures (eg. respond to safety alarms, contact 911 for emergencies)
* Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping
* Frequent squatting and kneeling required for obtaining and/or replenishing items
* Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)
* Frequent lifting of 20 pounds or less from floor to waist, overhead and carry a short distance
* Sometimes required to lift in excess of stated conditions up to 50 pounds
* Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs
Note: There may be exposure to gas fumes and solvents, and occasional noise.
Qualifications:
To meet the basic qualifications for this role you will be at least 19 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
Additional qualifications include:
* High School Diploma or GED preferred
* Experience in retail sales and handling cash preferred
* Perform basic math accurately
* Ability to communicate in English (orally and in writing), including proficient telephone communication skills
* Ability to work various shifts as scheduled, and arrive on time
* Ability to work with equipment, tools and materials as required
* Ability to perform essential duties and work in the conditions as described
Benefits
Part-time employees working at least 20 hour per week are offered our Employee Assistance Program, can enroll in our company's 401k plan and are able to purchase company stock at discounted prices. Part time employees are also granted 29 hours vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service.
Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, and an Employee Assistance Program. Employees can enroll in our company's 401k plan and are able to purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service. Employees have seven paid holidays throughout the calendar year.
About us
We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our nomnom convenience stores, is a great place to set out on a career path in our organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
Our Retail Operations
We own and operate 30+ retail locations in Washington and Idaho under the nomnom brand, as well as 90+ retail locations in Hawaii under the Hele brand.
Our Headquarters
Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado. Our common stock is publicly traded on the NYSE under the trading symbol "PARR".
Our Refineries and Logistics Operations
We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 218 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity and related multimodal logistics systems.
Par Pacific is an Equal Opportunity Employer
Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.
Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.
Nearest Major Market: Lewiston
Job Segment: Customer Service
WELLNESS SERVICES SPECIALIST I (PART-TIME)
Customer Service Advisor Job 43 miles from Pullman
Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening. Start Over with Job Search Returning Applicant? Login Now WELLNESS SERVICES SPECIALIST I (PART-TIME) Job Code:2024-MH-060 Location:WELLNESS CENTER Preferred Experience:Entry Level Minimum Experience:Entry Level Job Category:Regular Part Time
Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020!
Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!
Your employer paid benefits include:
* Medical, Dental, Prescription, and Vision for employee and all legal dependents.
* 401(k) plan with 10% employer match after 1 year of employment.
* Employer paid life insurance.
* Short and long term disability.
* Generous PTO with the ability to earn additional personal days.
Please note that this position is in Plummer, ID. Carpool opportunities are available.
QUALIFICATIONS: High school diploma or GED required. Preference will be given to applicants with current lifeguard certification, previous instructor experience, current CPR certification and/or Fitness Certification. Required training must be completed within six months of hire. Must have basic computer proficiency and demonstrated attendance history. Must be able to work flexible hours, including nights, weekends and holidays.
ADA ESSENTIAL FUNCTIONS:
* Hearing: within normal limits with or without use of corrective hearing devices.
* Vision: adequate to read 12-point type with or without use of corrective lenses.
* Must be able to verbally interact with staff, clients, and public.
* Manual dexterity of hands/fingers for writing and data entry.
* Able to lift up to 100 lbs.
* Standing >25% of the day.
* Walking >50% of the day.
* Pushing up to 60 lbs.
* Pulling up to 60 lbs.
* Rescue assist up to 300 lbs.
RESPONSIBILITIES:
* Maintains a positive peer relationship and performs as a team player.
* Plans and prioritizes to maintain a time and attendance record which complies with company policy.
* Provides excellent internal and external customer service assistance, providing knowledgeable and appropriate information to customers.
* Works independently in a very detail oriented manner and meets deadlines.
* Employee reports to work in a timely manner.
* Employee utilizes breaks and meal periods to care for personal business outside of the work area.
* Employee completes work assignments in a timely manner and appropriately exits the work area in a timely manner.
* Employee appropriately utilizes Time and Attendance for clocking in and out and schedules absences in advance when possible.
* Employee is regularly available for scheduled work shifts regularly and communicates absence to supervisor in a timely manner.
* Be a positive role model to all members/patients.
* Ability to answer the telephone with demonstrated professional phone etiquette, accepting coaching on needed skills to perform task.
* Be a positive team member with an ability to actively rotate in assignment to monitor the pool deck/fitness floor/gym/front desk coverage assignment.
* Ensures recreation facilities are safe, clean, and equipment operates correctly.
* Monitors activities to ensure facility policy and regulations are followed and enforced, while being consistent and fair at all times.
* Completed daily checklists to ensure all opening/mid-day/closing tasks have been done with a focus on ensuring member safety.
* Monitors the use of equipment within the Wellness/Coeur Center, supporting and re-directing usage as needed to ensure safety.
* Communicates directly with members to determine needs and interests, seeking support as needed
* Campaigns to promote fitness, aquatics, recreation, youth and cultural programs.
* Handles point-of sale transactions, billing payment drop-offs, and collects and records fees for snack/juice bar and pro shop.
* Other duties as assigned.
Customer Service Representative - Lewiston, ID
Customer Service Advisor Job 23 miles from Pullman
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Associate
Customer Service Advisor Job 23 miles from Pullman
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1568167BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Flexible hours
**Job Function:** Retail
**Full Store Address:** 2102 NEZ PERCE DR,LEWISTON,ID,83501
**Full District Office Address:** 2102 NEZ PERCE DR,LEWISTON,ID,83501-04116-02679-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:** Various
**Store:** 02679-LEWISTON ID
Customer Service/Sales
Customer Service Advisor Job 23 miles from Pullman
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Service Advisor
Customer Service Advisor Job 23 miles from Pullman
Rogers Motors in Lewiston Idaho has full-time openings for Automotive Service Advisors across our Toyota, Subaru, and Chrysler/Dodge/Jeep/Ram dealerships. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital.
Rogers Motors has been a family-owned business supporting our local community for over 50 years. We provide training, mentoring, coaching, and full support to help you succeed. All full-time positions include medical and dental coverage, paid vacation, 401(k) & more. Rogers Motors is a drug-free, equal opportunity employer. Applicants must pass a background check and drug test while possessing a valid driver's license with an acceptable safe driving record. If you want to join a winning team and continue to drive home the culture of success that we've built over the last 50 years, we want to speak with you!
OVERVIEW
The primary mission of the Service Advisor is to ensure that our customers are driving safe and reliable vehicles. Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requested. Verifies warranty and service contract coverage, performs walk around inspections, develops estimates, writes repair orders, and maintains customer rapport and records. A successful candidate for the Automotive Service Advisor position will have auto dealership or customer service experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet customers in a timely, friendly manner.
Schedule appointments with customers.
Maintain Customer Satisfaction Index rating.
Maintain a dealership-prescribed standard for hours per customer repair order written and effective labor rate.
Ensure all open repair orders or work in process be kept up to date and closed within 30 days.
Ensure all documentation is provided on the repair orders for warranty purposes.
Accomplish the forecast that has been established by the general manager and service manager.
Make every effort to ensure that technicians completely repair all vehicles on the first visit.
Maintain follow-up on additional items found in need of repair.
EDUCATION AND EXPERIENCE
High school diploma or the equivalent.
Valid driver's license and good driving record.
Experience with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making and problem-solving skills.
Ability to communicate with technicians, customers, and management.
Ability to read and comprehend instructions and information.
General knowledge of vehicle mechanical operations.
PREFERRED QUALIFICATIONS
Dealertrack DMS knowledge helpful.
Experience with industry-specific software.
Two years of experience in a dealership position.
WORKING CONDITIONS
The Service Advisor works in the service area, which is in an open area of the showroom. Position requires stooping, bending and moving throughout the service department. Works with service customers for most of the shift. They will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road-testing of vehicles also may be required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The working conditions described above are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service Associate (nomnom Moscow | Part-Time)
Customer Service Advisor Job 8 miles from Pullman
Job Function: Retail Salary Range: $16.80-$20.50 Hourly $3.00 shift differential eligibility The Opportunity: * Be part of the multi-state team that keeps America moving. Our local retail brand, nomnom, represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
* Give your neighbors friendly, smiling service and make their lives a little easier. You'll help members of your community fuel their cars and satisfy their hunger.
* Enjoy great compensation and a collaborative culture. We welcome and encourage input from all employees and you'll become part of a team that includes hardworking and creative professionals who love to win.
* Pursue career opportunities in Retail, Marketing, Oil Refining, Logistics and other areas of a growing company across multiple states.
Primary Job Responsibilities:
* Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump
* Accurately ring up all sales on POS system, complies with all cash handling procedures including other payment types for products sold
* Responsible for all cash, and other forms of tender, (i.e coupons)
* Comply with company policies and store procedures, including all safety and environmental policies and procedures
* Responsible for receiving, stocking and organizing merchandise
* Assist in maintaining proper inventory levels and shift audits
* Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meeting/trainings as needed
* Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems and report as needed
* Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment
* Perform all duties with minimal supervision and may be required to work flexible hours, attend job-related meetings and other duties as assigned
* Obtain and maintain all required food and age restricted product certifications within 2 weeks of employment
Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.
Physical Demands:
* Ability to stand and/or walk for an entire shift
* Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
* Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
* Ability to follow safety procedures (eg. respond to safety alarms, contact 911 for emergencies)
* Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping
* Frequent squatting and kneeling required for obtaining and/or replenishing items
* Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)
* Frequent lifting of 20 pounds or less from floor to waist, overhead and carry a short distance
* Sometimes required to lift in excess of stated conditions up to 50 pounds
* Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs
Note: There may be exposure to gas fumes and solvents, and occasional noise.
Qualifications:
To meet the basic qualifications for this role you will be at least 19 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
Additional qualifications include:
* High School Diploma or GED preferred
* Experience in retail sales and handling cash preferred
* Perform basic math accurately
* Ability to communicate in English (orally and in writing), including proficient telephone communication skills
* Ability to work various shifts as scheduled, and arrive on time
* Ability to work with equipment, tools and materials as required
* Ability to perform essential duties and work in the conditions as described
Benefits
Part-time employees working at least 20 hour per week are offered our Employee Assistance Program, can enroll in our company's 401k plan and are able to purchase company stock at discounted prices. Part time employees are also granted 29 hours vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service.
Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, and an Employee Assistance Program. Employees can enroll in our company's 401k plan and are able to purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service. Employees have seven paid holidays throughout the calendar year.
About us
We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our nomnom convenience stores, is a great place to set out on a career path in our organization that could lead to Senior CSA, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
Our Retail Operations
We own and operate 30+ retail locations in Washington and Idaho under the nomnom brand, as well as 90+ retail locations in Hawaii under the Hele brand.
Our Headquarters
Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado. Our common stock is publicly traded on the NYSE under the trading symbol "PARR".
Our Refineries and Logistics Operations
We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 218 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity and related multimodal logistics systems.
Par Pacific is an Equal Opportunity Employer
Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.
Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.
Nearest Major Market: Spokane
Job Segment: Customer Service
Pharmacy Customer Service Associate
Customer Service Advisor Job 23 miles from Pullman
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. + In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
+ Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
+ Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
+ Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
+ Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
+ Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
**Job ID:** 1573110BR
**Title:** Pharmacy Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 2102 NEZ PERCE DR,LEWISTON,ID,83501
**Full District Office Address:** 2102 NEZ PERCE DR,LEWISTON,ID,83501-04116-02679-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
+ Prefer good computer skills.
+ Prefer the knowledge of store inventory control.
+ Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:** Various
**Store:** 02679-LEWISTON ID
WELLNESS SERVICES SPECIALIST (COEUR CENTER)
Customer Service Advisor Job 47 miles from Pullman
Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening. Start Over with Job Search Returning Applicant? Login Now WELLNESS SERVICES SPECIALIST (COEUR CENTER) Job Code:2024-CC-026 Location:WELLNESS CENTER Preferred Experience:Entry Level Minimum Experience:Entry Level Job Category:Regular Full Time
Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020!
Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!
Your employer paid benefits include:
* Medical, Dental, Prescription, and Vision for employee and all legal dependents.
* 401(k) plan with 10% employer match after 1 year of employment.
* Employer paid life insurance.
* Short and long term disability.
* Generous PTO with the ability to earn additional personal days.
Please note that this position is in Plummer, ID. Carpool opportunities are available.
QUALIFICATIONS: High school diploma or GED required. Preference will be given to applicants with current lifeguard certification, previous instructor experience, current CPR certification and/or Fitness Certification. Required training must be completed within six months of hire. Must have basic computer proficiency and demonstrated attendance history. Must be able to work flexible hours, including nights, weekends and holidays.
ADA ESSENTIAL FUNCTIONS:
* Hearing: within normal limits with or without use of corrective hearing devices.
* Vision: adequate to read 12-point type with or without use of corrective lenses.
* Must be able to verbally interact with staff, clients, and public.
* Manual dexterity of hands/fingers for writing and data entry.
* Able to lift up to 100 lbs.
* Standing >25% of the day.
* Walking >50% of the day.
* Pushing up to 60 lbs.
* Pulling up to 60 lbs.
* Rescue assist up to 300 lbs.
RESPONSIBILITIES:
* Maintains a positive peer relationship and performs as a team player.
* Plans and prioritizes to maintain a time and attendance record which complies with company policy.
* Provides excellent internal and external customer service assistance, providing knowledgeable and appropriate information to customers.
* Works independently in a very detail oriented manner and meets deadlines.
* Employee reports to work in a timely manner.
* Employee utilizes breaks and meal periods to care for personal business outside of the work area.
* Employee completes work assignments in a timely manner and appropriately exits the work area in a timely manner.
* Employee appropriately utilizes Time and Attendance for clocking in and out and schedules absences in advance when possible.
* Employee is regularly available for scheduled work shifts regularly and communicates absence to supervisor in a timely manner.
* Be a positive role model to all members/patients.
* Ability to answer the telephone with demonstrated professional phone etiquette, accepting coaching on needed skills to perform task.
* Be a positive team member with an ability to actively rotate in assignment to monitor the pool deck/fitness floor/gym/front desk coverage assignment.
* Ensures recreation facilities are safe, clean, and equipment operates correctly.
* Monitors activities to ensure facility policy and regulations are followed and enforced, while being consistent and fair at all times.
* Completed daily checklists to ensure all opening/mid-day/closing tasks have been done with a focus on ensuring member safety.
* Monitors the use of equipment within the Wellness/Coeur Center, supporting and re-directing usage as needed to ensure safety.
* Communicates directly with members to determine needs and interests, seeking support as needed
* Campaigns to promote fitness, aquatics, recreation, youth and cultural programs.
* Handles point-of sale transactions, billing payment drop-offs, and collects and records fees for snack/juice bar and pro shop.
* Other duties as assigned.
Customer Service/Sales
Customer Service Advisor Job 23 miles from Pullman
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.