Customer service advisor jobs in San Leandro, CA - 2,252 jobs

A tech startup revolutionizing freight booking in San Francisco is seeking a Customer Success team member to manage critical relationships and define success processes. You will oversee the customer lifecycle from kickoff to implementation, program manage high-stakes pilots, and collaborate with engineering on integrations. Ideal candidates have B2B customer success experience and a builder mindset, eager to work hands-on with complex requirements. This role promises top-tier compensation and substantial growth potential. #J-18808-Ljbffr

A tech company in San Francisco is seeking a Senior Customer Data Analytics Manager. This role involves overseeing the development of customer data models, building dashboards, and providing insights to support sales growth. The ideal candidate has over 7 years of experience in data analytics, is proficient in SQL, and has expertise with visualization tools such as Tableau. This position offers a competitive salary along with benefits and equity, fostering a collaborative work environment. #J-18808-Ljbffr

A leading nonprofit organization is seeking a Membership Associate to enhance the member experience at their San Francisco branch. This role involves engaging with members, managing membership accounts, and ensuring a welcoming and inclusive environment. The ideal candidate will have a high school diploma, customer service experience, and availability during various shifts. The position offers a salary range of $18.67 - $22.00 per hour and the chance to impact the community positively. #J-18808-Ljbffr

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. EXPECTATIONS AND TASKS This is a customer facing role where you will support the sales teams during the entire cycle of a Cloud deal. Following are the key tasks that this role will perform: Present in detail the RISE with SAP Private Cloud, S/4 HANA Cloud Extended Edition offering. Present the requirements and value proposition for SAP private cloud on hyperscalers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). Conduct assessment workshops with customers to define the future Cloud architecture and plan the migration roadmap together with partners, System Integrators, and or SAP Professional Services. Guide customer discussions around Business Continuity, Security & Compliance, Networks etc. Work with bid teams to generate pricing and provide ongoing deal support to sales teams. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Fluency in English is a MUST, any other language an asset. High proficiency in the SAP product portfolio, offerings, and industry solutions. Good understanding of SAP solutions (releases, platform interdependencies etc.) Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment. Good understanding of capabilities of at least one Hyperscaler (AWS, MS Azure, or GCP) Ability and willingness to be part of a global team of Cloud Architects. Willingness to undertake customer related travel on short notice. Bachelor's / Master's degree in Engineering or Computer Science, Business Administration required from an accredited university. High proficiency in customer communications and presentations is required. WORK EXPERIENCE 8 years experience with customer facing SAP Technology Consulting (e.g. Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations etc.) in large-scale customer environments. 8 years experience with solution design, enterprise architecture and/or SAP implementation. Experience in a customer facing pre-sales role is an advantage. Understanding of United States Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc.) Experience working with Aerospace and Defense customers is a plus. Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers is a big advantage. SAP HANA and S/4 HANA skills would be very helpful but not mandatory. Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP's commitment to pay equity. The targeted combined range for this position is $137,300 - $294,000 (USD). The actual amount to be offered to the successful candidate will be within that range. Equal Employment Opportunity Statement Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Disability Accommodation SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to ****************************. Requisition Information Requisition ID: 439165 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid #J-18808-Ljbffr

A leading SaaS technology company is seeking a Head of Product Management to define the product vision and lead the product organization. You'll drive execution, oversee a team of product managers, and ensure alignment with business goals. The ideal candidate will have over 10 years of product management experience and a strong understanding of SaaS ecosystems. This role offers the opportunity to impact global sales cycles and customer lifetime value. #J-18808-Ljbffr

A rapidly growing technology company is seeking an experienced Head of Customer Experience to drive go-to-market strategies and enhance customer success. This leadership role demands a strategic thinker who will develop programs to drive product launch effectiveness and team performance. Ideal candidates will have a proven track record in customer success management and strong capabilities in sales enablement and product growth. You'll be integral in shaping the company's vision and achieving business goals through collaborative efforts across departments, fostering innovation and continuous improvement. #J-18808-Ljbffr

Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision

About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate an in person schedule. The employee will come into San Jose location 4 times a week. Schedule: Monday - Friday, 7:30AM- 4:30PM Responsibilities: Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period Paid vacation days and sick leave Paid Holidays + Floating Holidays 401k Free snacks and drinks in office Employee discount Company engagement events Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

A growing fintech company in Palo Alto, CA is seeking a qualified individual for a senior position requiring extensive knowledge of US corporate tax legislation. The ideal candidate will have a master's degree in Accounting or Finance, along with a relevant CPA license. This role includes team management, direct client interaction, and active review of tax deliverables, ensuring compliance and timely submissions. #J-18808-Ljbffr

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies. The Responsibilities: Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data. Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market. Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book. Act as a Brand ambassador; an expert in product and craftsmanship. Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales. Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments. Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools. Resolve all client problems and complaints quickly and effectively. Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing. Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful. Actively participate in community/store activities. The Essentials: 5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand. Mandarin Chinese language fluency strongly preferred KPI focused, experience of driving sales to meet or exceed commercial targets. Dynamic interpersonal and communications skills, both verbal and written. Highly- motivated by driving business in a fast-paced, innovative environment. Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate. Independent work ethic, time management skills, and personal accountability. Computer skills to operate a point of sale system, experience with teamwork is a plus. Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance. Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations. Working knowledge of (list computer programs we use and spreadsheets). Salary range: $21/hr - $23/hr* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.

About the Company DTEN is a developer of enterprise collaboration solutions that is changing the way teams connect, communicate and collaborate. With highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. We pride ourselves on delivering exceptional solutions to our clients and maintaining long-term relationships built on trust and satisfaction. As we continue to grow, we are searching for a Sr leader to grow with us. About the job What you will bring The Head of Customer Success and Support will be a “Hands-On” leadership role responsible for the overall performance of DTEN's Service Desk, and Customer Support Teams. Driving retention, expansion, and World-Class customer experience across the lifecycle of our valuable clients. This role blends strategic ownership and day-to-day operations in a fast-paced Startup environment. Critical to success will be fostering a culture of role ownership, entrepreneurship, continuous improvement, and measurable results. Responsibilities Lead and scale the service desk and customer support teams to deliver responsive, high-quality support across multiple channels (ticketing, Phone, Chat, and email) Own support and success KPIs such as First Response Time, Time to Resolution, CSAT, NPS, renewal rates, and net revenue retention. Design, document and refine standard operating procedures, playbooks, and escalation paths for reactive and proactive support. This will include self-service, knowledge base, and AI-assisted support tools Partner and provide continuous support to Sales regions globally. Addressing inquiries, resolving issues, and aligning on customer outcomes with each Geo Lead and respective teams. Lead customer onboarding for DTEN Hardware and Software solutions, ensuring smooth deployment, adoption and time to value for new customers and partners Own the process for Orbit, our award winning Hardware and Software assurance platform. Take responsibility for service offerings, and partner with sales to deliver full cycle support. Act as the Senior escalation point for critical incidents, VIP accounts, and conflict resolutions. Own the coordination efforts with Product, Engineering, Operations, and Leadership to drive timely resolution and clear communication Collaborate with Product Teams to channel customer and partner feedback into the roadmap, beta programs, and launch readiness, ensuring Support and Success teams are enabled for new product releases. Hire, mentor, and develop team members, creating an environment of accountability, coaching, and career development aligned to DTEN's growth mindset culture Culture and Working Style Operate as an Owner, taking end-to-end responsibility for customer outcomes and the performance of the Support and Service Organization Embrace the Startup, entrepreneurial mindset by testing new ideas, iterating quickly, and implementing scalable processes and tools as DTEN continues to grow. Foster customer-centric, collaborative culture that works cross-functionally with Sales, Product, Engineering, and Operations stakeholders to deliver a seamless customer experience Champion continuous learning, feedback, and innovation within the team, encouraging experimentation with automation, AI, and self-service to enhance efficiency and experience Requirements Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field. 5+ years of experience in Customer support, Service Desk, Operations, or a related role at a fast-moving and high-growth technology company Proficiency in data analysis tools and techniques, such as Excel, SQL, or BI platforms (Tableau). Experience working with CRM systems, particularly Salesforce Strong analytical skills with the ability to translate data into actionable insights Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and manage upwards Detail-oriented with a focus on accuracy and precision. Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.

A leading vehicle service provider is seeking a Front Line Specialist who will be the first point of contact for customers, ensuring a positive experience. The ideal candidate should possess strong communication skills and a passion for customer service. This role offers competitive pay, opportunities for growth, and a supportive team environment. Apply now to join a AAA-Approved Repair Shop known for excellence. #J-18808-Ljbffr

Overview: Earn $19.50 - $21.00/hr. Joining our California's Great America Park Services team means you'll be ensuring the beautification and the cleanliness throughout the park. **Please note, all eligible rehires will receive further information via email regarding their application in January.** This position is guest facing, which requires guest interaction/communication while maintaining park cleanliness. You'll also... * Initiate guest interactions, answer questions, and give directions to the guests. * Sweep park grounds and restroom floors, keeping them free of debris. * Maintain eating areas, bus tables, remove trash, and clean tables and chairs. * Stock and replenish restroom dispensers with supplies. * Attend to potentially unpleasant situations including bodily functions to maintain sanitation guidelines. * Have additional opportunities to learn and expand your knowledge. Some of our amazing perks and benefits: * Paid Training! * FREE Uniforms! * FREE Admission to California's Great America! * FREE tickets for friends and family! * 25% discounts on Food and 20% discounts on Merchandise! * Employee-only RIDE nights, GAME nights and FREE FOOD events! * Work with people from here, near and from all over the world! Responsibilities: California's Great America is the top destination for thrill-seekers and families alike and premiere entertainment with 100+ acres of FUN. We want YOU to join us in making people happy! As a member of our team, you'll... * Make our guests happy by delivering amazing experiences and helping them create lifelong memories. * Interact with different people of all ages and backgrounds. * Gain skills, knowledge and experience that will benefit your future. Qualifications: * You! * Must be at least 16 years of age. * Candidates must be available to work both Saturday and Sunday for Spring and Summer operation. * We're looking for candidates who have FULL AVAILABILITY meaning they're able to work opening and/or closing shifts. * ** Ideally looking for candidates available to work up to 8 hr. shifts. * This is a seasonal position, and we're looking for candidates who can work a minimum of 3 months through the end of the season. * People who love helping others and will support the needs of our guests and associates. * Individuals with a passion and excitement about California's Great America. *

About LEOTEK: We are a leading provider of high-quality LED street, area, site, and traffic signal lighting solutions. We are committed to driving innovation and sustainability through our products, services, and customer support, serving both public and commercial sectors. We are currently transitioning into an IoT solutions and Data Management Systems (DMS) provider, leveraging street lighting technology and lighting grid infrastructure as its foundation. About The Role: The Customer Service Rep has responsibility for pre and post sales and logistics support to Independent Sales Representatives, Distributors, and Customers, and work with Production/warehouse to communicate delivery schedules to customers, answer general Inquiries, and supporting our Business Development Managers (BDMs) in the field to achieve total customer satisfaction and build customer relationships. What You'll Do: Responsible for much of the order fulfillment process including but not limited to order-related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service. Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues. Administer and enforce policies pertaining to pricing, sales orders, freight. Coordinate with the Credit Team to set up new customers and release on credit hold orders. Who You Are: Bachelor's degree or relevant experience preferred. 5+ years order fulfilment/customer service representative, and/or sales operations experience in a technical, manufacturing environment. Experience working with sales representatives in a high-volume product environment. SAP is a plus. Excellent written and oral English communication skills. LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision

About the Company DTEN is a developer of enterprise collaboration solutions that is changing the way teams connect, communicate and collaborate. With highly integrated, AI-powered technologies, DTEN helps teams bridge global organizational challenges of time and place. DTEN solutions provide high quality real-time, interactive, face to face experiences for teams to work together, from anywhere in the world, in the most creative and efficient ways. We pride ourselves on delivering exceptional solutions to our clients and maintaining long-term relationships built on trust and satisfaction. As we continue to grow, we are searching for a Sr leader to grow with us. About the job What you will bring The Head of Customer Success and Support will be a “Hands-On” leadership role responsible for the overall performance of DTEN's Service Desk, and Customer Support Teams. Driving retention, expansion, and World-Class customer experience across the lifecycle of our valuable clients. This role blends strategic ownership and day-to-day operations in a fast-paced Startup environment. Critical to success will be fostering a culture of role ownership, entrepreneurship, continuous improvement, and measurable results. Responsibilities Lead and scale the service desk and customer support teams to deliver responsive, high-quality support across multiple channels (ticketing, Phone, Chat, and email) Own support and success KPIs such as First Response Time, Time to Resolution, CSAT, NPS, renewal rates, and net revenue retention. Design, document and refine standard operating procedures, playbooks, and escalation paths for reactive and proactive support. This will include self-service, knowledge base, and AI-assisted support tools Partner and provide continuous support to Sales regions globally. Addressing inquiries, resolving issues, and aligning on customer outcomes with each Geo Lead and respective teams. Lead customer onboarding for DTEN Hardware and Software solutions, ensuring smooth deployment, adoption and time to value for new customers and partners Own the process for Orbit, our award winning Hardware and Software assurance platform. Take responsibility for service offerings, and partner with sales to deliver full cycle support. Act as the Senior escalation point for critical incidents, VIP accounts, and conflict resolutions. Own the coordination efforts with Product, Engineering, Operations, and Leadership to drive timely resolution and clear communication Collaborate with Product Teams to channel customer and partner feedback into the roadmap, beta programs, and launch readiness, ensuring Support and Success teams are enabled for new product releases. Hire, mentor, and develop team members, creating an environment of accountability, coaching, and career development aligned to DTEN's growth mindset culture Culture and Working Style Operate as an Owner, taking end-to-end responsibility for customer outcomes and the performance of the Support and Service Organization Embrace the Startup, entrepreneurial mindset by testing new ideas, iterating quickly, and implementing scalable processes and tools as DTEN continues to grow. Foster customer-centric, collaborative culture that works cross-functionally with Sales, Product, Engineering, and Operations stakeholders to deliver a seamless customer experience Champion continuous learning, feedback, and innovation within the team, encouraging experimentation with automation, AI, and self-service to enhance efficiency and experience Requirements Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or related field. 5+ years of experience in Customer support, Service Desk, Operations, or a related role at a fast-moving and high-growth technology company Proficiency in data analysis tools and techniques, such as Excel, SQL, or BI platforms (Tableau). Experience working with CRM systems, particularly Salesforce Strong analytical skills with the ability to translate data into actionable insights Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and manage upwards Detail-oriented with a focus on accuracy and precision. Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the Role: Head of Servicing and Collections Rippling is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products. As our product surface area and geographic footprint expand, the complexity of servicing accounts and recovering unpaid obligations increases materially. The Head of Servicing & Collections will define and execute Rippling's global strategy for account servicing and collections across our full product suite, including corporate cards, payroll, lending, and subscription billing. This leader will be responsible for optimizing collections and recoveries in a way that directly impacts Rippling's financial performance, while ensuring a strong customer experience and adherence to regulatory requirements across geographies. This role owns strategy, policy, and operations for servicing and collections and works closely with Product, Engineering, Finance, Risk, and Legal to ensure servicing and recovery capabilities are embedded into Rippling's products and operating model. While highly cross-functional, the Head of Servicing & Collections is expected to operate with a strong ownership mentality and be accountable for outcomes across products. What You'll Do: Design and implement collections strategies across payments, lending, and software products, spanning multiple geographies and regulatory regimes. Own policy development and execution, including treatment strategies, escalation paths, legal actions, hardship or remediation programs, and third-party vendor management where applicable. Design and enforce standard operating procedures and SLAs, overseeing day-to-day collections and servicing operations to ensure consistent execution and adherence to policy. Establish clear metrics and accountability, including recovery rates, loss curves, and operational efficiency benchmarks. Maintain a strong operational control environment to ensure compliance and optimize recoveries. Partner closely with Finance and Accounting on forecasting, provisioning, recoveries, and performance reporting. Collaborate with Risk and Legal to align on loss appetite, regulatory requirements, and contractual enforcement mechanisms. What you will need: 10+ years of experience developing and executing collections strategies across lending, payments, and subscription-based products. A proven track record of building policies and operating models that optimize financial outcomes. Experience operating in regulated environments and navigating regulatory and contractual constraints across multiple geographies. A strong ownership mentality - you personally care about driving financial results and take responsibility for recovering funds and minimizing losses. Independence and self-direction - you have high attention to details, can identify core issues, prioritize effectively, and drive immediate results while building toward a durable, long-term strategy. Strong strategic instincts paired with a willingness to go deep into operational and implementation details when required. Proficiency with data analysis and strong analytical skills, with the ability to translate data into actionable insights. Experience using SQL to extract and analyze data is desirable but not required. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here . A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 120,000 - 210,000 USD per year (US Tier 1) 120,000 - 210,000 USD per year (US San Francisco Bay Area) #J-18808-Ljbffr

Overview: Earn $19.50 - $21.00/hr. Joining our California's Great America Park Services team means you'll be ensuring the beautification and the cleanliness throughout the park. **Please note, all eligible rehires will receive further information via email regarding their application in January.** This position is guest facing, which requires guest interaction/communication while maintaining park cleanliness. You'll also... * Initiate guest interactions, answer questions, and give directions to the guests. * Sweep park grounds and restroom floors, keeping them free of debris. * Maintain eating areas, bus tables, remove trash, and clean tables and chairs. * Stock and replenish restroom dispensers with supplies. * Attend to potentially unpleasant situations including bodily functions to maintain sanitation guidelines. * Have additional opportunities to learn and expand your knowledge. Some of our amazing perks and benefits: * Paid Training! * FREE Uniforms! * FREE Admission to California's Great America! * FREE tickets for friends and family! * 25% discounts on Food and 20% discounts on Merchandise! * Employee-only RIDE nights, GAME nights and FREE FOOD events! * Work with people from here, near and from all over the world! Responsibilities: California's Great America is the top destination for thrill-seekers and families alike and premiere entertainment with 100+ acres of FUN. We want YOU to join us in making people happy! As a member of our team, you'll... * Make our guests happy by delivering amazing experiences and helping them create lifelong memories. * Interact with different people of all ages and backgrounds. * Gain skills, knowledge and experience that will benefit your future. Qualifications: * You! * Must be at least 16 years of age. * Candidates must be available to work both Saturday and Sunday for Spring and Summer operation. * We're looking for candidates who have FULL AVAILABILITY meaning they're able to work opening and/or closing shifts. * ** Ideally looking for candidates available to work up to 8 hr. shifts. * This is a seasonal position, and we're looking for candidates who can work a minimum of 3 months through the end of the season. * People who love helping others and will support the needs of our guests and associates. * Individuals with a passion and excitement about California's Great America. *

Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision