Customer service advisor jobs in Tallahassee, FL - 241 jobs

Department Information Technology Services (ITS) - Northwest Regional Data Center (NWRDC) - Florida Virtual Campus (FLVC) Responsibilities This position will serve as a department representative responsible for the operations and coordination of Human Resources related transactional functions for the Information Technology Services (ITS) departments. Responsibilities include coordinating, submitting, tracking, and completing various human resource transactions. The position duties include: * Responsible for processing personnel for transactions for the following ITS departments: ITS, ERP, ITAPP/ITS Campus, NWRDC, NWRDS-SDC, and FLVC. * Responsibilities include recruiting, hiring, and new employee on-boarding paperwork, I-9 submissions, job opening packets, position description changes/updates, terminations, performance evaluations, FMLA, assistance with preparation and classification of job descriptions, FACET, and workers' compensation. Ensures all supporting documents are submitted and in place in a timely manner. Serves as backup for department, Courtesy, and Internship appointments. Ensures policies and procedures related to human resource actions for the departments are in compliance with University, State, and Federal regulations and standards. Coordinates appropriate background checks, including special checks for Criminal Justice Information Services (CJIS) and Security Awareness Certifications. Maintains employee in-house personnel files, departmental job opening packets, and HR Department Records. Submits personnel documents to FSU Human Resources for retention purposes. Position engages in regular communications with the Office of Human Resources to carry out assigned tasks. * Serves as a resource providing guidance, understanding, and assistance to ITS, ERP, ITAPP/ITS Campus, NWRDC, NWRDC-SDC, and FLVC hiring managers and employees regarding human resources policies and procedures. Guides and instructs hiring managers through the recruiting process. Ensures the tracking system is updated daily with clear, concise data for upper management meetings. Assists with regular workflow status updates and proactively advises leadership and supervisors regarding the status of human resource transactions. With direction from the Office of Human Resources, counsels employees and management on HR issues, including FMLA and Workers' Compensation. * Monitors weekly time entry status and assists with the facilitation of corresponding employee-supervisor time entry, review, and approval process to ensure accuracy and compliance with University standards. Responsible for researching and initiating processes required to correct errors and ensure proper payroll payments. Assists in managing the active appointment reports, cost center spreadsheets, and payroll cost center reports, ensuring accurate and timely data. Prepares payroll certification report for management's approval and signature. * Assists with monitoring internal administrative policies and procedures and, as necessary, recommending guidelines for improved effectiveness. * Maintains knowledge of federal and state laws, university regulations, and ITS policies to ensure the department is effective and consistent in HR matters. Qualifications High school diploma or equivalent and four years' experience or a combination of post high school education and experience equal to four years. Preferred Qualifications * Previous experience in human resource action transactions and/or processing. * Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations. * Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices. * Previous experience in a Florida State University OMNI system or Peoplesoft. Other Information Information Technology Services (ITS) serves as Florida State University's unified, central technology organization. We support a community of over 50,000 students, faculty, staff, alumni, and retirees, providing the core digital foundation that enables the university to teach, learn, research, and operate at scale. Our department delivers secure, reliable, and user-centered technology services across all academic, administrative, and research environments. Following FSU's technology alignment initiative, ITS now encompasses technology teams across colleges, departments, and specialized units, creating a more consistent, efficient, and collaborative technology ecosystem for the entire university. Together, we are building a modern, people-first technology organization that supports FSU's long-term goals in innovation, research growth, and student success. Helpful Who is an ideal candidate for this position? You're known as a problem-solver and a go-to person for sound advice. You work well under pressure and think quickly on your feet - remaining calm and professional. You're able to see the big picture and the small details without much effort. Discretion comes naturally to you and going "above and beyond" is not just a catch phrase - it's what you do. You're able to connect with people. You can balance compliance and customer service. You can easily engage with others while being assertive and diplomatic at the same time. This position takes a unique skill set. Good communication skills are a must. What is a typical day in this position? No two days are the same. One day, you may be assisting a supervisor with their job posting. Next, you may be assisting with reviewing timesheets or helping an employee complete the time sheet accurately. Let's be honest - this role is challenging. But along with the challenges comes the reward of resolving conflicts and fostering a positive, productive work environment. What can I expect in the first 60-90 days? Your first few weeks will be spent getting up to speed on all things FSU HR - our policies, procedures, and expectations. You'll also spend time shadowing other Program Associates on processes, so you have a good understanding of how to manage and process assignments. There's on-the-job training, but you'll need to bring your previous experience and skills to the table; we're definitely not starting at entry-level. Previous experience in human resource processing is very helpful, and we'll spend time transferring those previous skills to this role. University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news! Learn more about our university and campuses. Anticipated Salary Range Anticipated starting salary of upper $30,000's to mid $40,000's, commensurate with education, skill and experience. FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at ********************* If you are a current FSU employee, apply via my FSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Veterans' Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only. IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for eligibility information and required documentation, or call FSU Human Resources at **************. Considerations This is an USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.