Customer service advisor jobs in Virginia - 3,159 jobs
Dispatcher of Moving Services
Alchemy Global Talent Solutions 3.6
Customer service advisor job in Woodbridge, VA
Dispatcher - Woodbridge, VA
Alchemy is looking for a highly organized and detail-oriented Dispatcher to join a well-known moving and relocating firm in Woodbridge, VA. This function is critical for assuring efficient scheduling and coordination of moving personnel, maximizing efficiency, and providing excellent service. If you have experience dispatching in the moving, logistics, or transportation industries and thrive in a fast-paced atmosphere, this is an excellent opportunity to advance your career.
What You'll Be Doing:
Schedule and dispatch moving personnel, drivers, and equipment based on customer requests and job specifications.
Communicate with personnel every day to provide updates, resolve difficulties, and assure timely service.
Monitor daily schedules and alter routes or assignments as needed to improve efficiency.
Maintain clear communication with clients about service times, delays, and any necessary changes.
Dispatch software allows you to track and document task details, personnel assignments, and service status.
Resolve schedule difficulties and last-minute modifications while maintaining high client satisfaction.
Collaborate with the operations and sales departments to align dispatch schedules with business requirements.
Ensure adherence to safety requirements, company policies, and industry standards.
Keep precise records of mileage, fuel consumption, and task completion reports.
Provide great customerservice by responding to requests and resolving any service concerns.
Collaborate with management to improve dispatch operations and overall productivity.
Assist with other administrative chores such as scheduling and logistics as needed.
What We're Looking For:
Experience in dispatching within the HHG or moving industry is preferred.
Strong organizational and multitasking skills are required to effectively handle different schedules and personnel.
Excellent communication skills for working with drivers, personnel, and customers.
Ability to address problems and adjust to schedule changes or unforeseen delays.
Proficient with dispatch software, CRM systems, and Microsoft Office Suite.
Availability to work flexible hours, including early mornings and weekends, depending on company requirements.
Interested? Reach out to Alchemy Global Talent Solutions today!
$28k-35k yearly est. 3d ago
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Collision Estimator / Service Advisor
Caliber Collision 3.7
Customer service advisor job in Colonial Heights, VA
2+ years of collision estimating experience; sales experience preferred
Must be 21 years of age or older
Must have a valid driver's license and be eligible for coverage under our company insurance policy
ABILITIES/SKILLS/KNOWLEDGE
Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs
Must have prior experience with CCC1 or similar estimating software
You have an advance understanding and knowledge of the repair process/procedures
Strong sales orientation
Be able to understand instructions - written and verbal
Can prioritize competing tasks and adapt easily to a fast-paced environment
$30k-45k yearly est. 1d ago
Transportation Rep
Adecco Us, Inc. 4.3
Customer service advisor job in Smithfield, VA
**Job Title:** Transportation Representative
**Company:** Adecco Staffing
Adecco Staffing is seeking a **Transportation Representative** to support our clients operations. This role plays a key part in ensuring timely, cost-effective product delivery by coordinating with carriers, sales teams, brokers, and customerservice.
**Key Responsibilities:**
+ Serve as the primary point of contact between transportation carriers and sales teams
+ Track shipments in real time using FourKites and provide status updates
+ Identify, communicate, and help resolve delivery and service issues
+ Enter and manage delivery data; support decisions on missed appointments
+ Coordinate and reschedule delivery appointments as needed
+ Monitor high-profile accounts and provide enhanced follow-up on service issues
**Qualifications:**
+ High school diploma or GED required; Bachelor's degree preferred
+ 2+ years of experience in transportation, logistics, or customerservice
+ Strong written and verbal communication skills
+ Proficiency with Microsoft Office (Excel, Word) and order processing systems
+ Ability to multitask, analyze situations, and solve problems in a fast-paced environment
+ Team-oriented mindset with strong collaboration skills
**Apply today** to join Adecco Staffing and support a leading manufacturing company's transportation and logistics operations.
**Pay Details:** $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$24 hourly 2d ago
Customer Service Representative
Acoustical Solutions 3.7
Customer service advisor job in Richmond, VA
Are you passionate about providing exceptional service? Do you thrive in a fast-paced, environment? Do you love to solve problems? Look no further! We're seeking a CustomerService Representative to join our team.
About us: We are a growing acoustical product manufacturer who is forward thinking, believes in continuous improvement that values integrity and innovation.
Brief Summary: The CSR or CustomerService Representative serves as the first point of contact for customers who have questions or issues related to a company's products or services.
ACTIVITES/TASKS
Manage a high volume of incoming phone calls.
Answers / manages phone calls, voice mails, emails, and other communications. Fields all customer inquiries and responds to / manages same. Directs customers to other staff when additional technical assistance is needed.
Generate sales leads or upsell opportunities if possible
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships with customer accounts through open and interactive communication
Troubleshoot and investigate customer inquiries or complaints.
Ensure excellent service standards and maintain high customer satisfaction.
Participates in the daily management process every day. As for all team members, this role also tracks / plots data as assigned, and leads problem solving initiatives as assigned.
Supports and fully participates in the company's continuous improvement processes. “Follows and Lives” the company's stated values.
Flexibility to work extended hours and overtime as required to support inquiries Nationwide
Uses customer complaints and review feedback to improve website design, service offerings, and customer satisfaction. Assists with responses and resolution of customer issues and complaints.
Oversees corrections and improvements to product offerings to ensure accurate, competitive product positioning.
Regularly evaluates competitors with respect to pricing, delivery, service, quality, etc. and works with required production, sourcing, and web developers to offer best value in the industry.
Other duties and projects as may be assigned.
PHYSICAL REQUIREMENTS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Extensive time spent sitting at a desk typing and speaking on phone
Ability to work in a high stress, face paced environment
Periodically subject to construction or warehouse environments
PROFESSIONAL COMPETENCIES DESIRED
AS degree in related field or relevant work experience in manufacturing / ERP environment. BS degree preferred but not required.
APICS or similar certifications preferred. (Company supports earning or continuing relevant certifications)
A minimum of 3 years' work experience in a customerservice role required.
High proficiency in Microsoft Office suite required. ERP data entry experience preferred.
Self-motivated, high-energy level and a “willingness to go the extra mile”.
Excellent writing and verbal communication skills.
Strong follow-through skills to complete tasks “on time” and accurately.
Knowledge of Bill of Materials and Production Routers.
Excellent communication skills and a positive attitude
Strong problem-solving abilities
Patience and empathy
Ability to multitask and prioritize effectively
Quick learner who pays attention to detail
SAFETY REQUIREMENTS
Adheres to Acoustical Solutions Health & Safety manual
Attends all company safety meetings.
Ability to lift 25 pounds.
Wears appropriate PPE when required.
PERKS:
Competitive salary and benefits package
Opportunities for growth and advancement
Fun supportive team culture
$24k-32k yearly est. 5d ago
Client Service Specialist
Harrison Gray Search
Customer service advisor job in McLean, VA
Harrison Gray Search has partnered with a premier insurance and financial services firm to find a dedicated Client Service Specialist. This is a client-focused agency that prides itself on providing a superior customer experience and maintaining the highest standards of integrity.
Role Overview
As a Client Service Specialist, you will provide exceptional support to the account management team by handling daily client requests related to claims, billing, and eligibility. This role is essential for maintaining smooth agency operations and ensuring clients receive timely, high-quality service.
Key Responsibilities
Customer Advocacy: Communicate and follow up with clients and insurance carriers to resolve inquiries quickly.
Claims Management: Manage the full claims process, including reporting, documentation, and tracking status with carriers.
Account Support: Assist account managers with client activities, including enrollment and eligibility requests.
Billing & Data Entry: Resolve billing errors and maintain accurate client policy information within the Epic management system.
Records Management: Organize and update client files to ensure all documentation is current.
Requirements
Licensing: Must hold an active Life & Health Insurance license.
Experience: At least 2 years of customerservice experience in an office setting.
Specialized Knowledge: Prior experience with claims resolution and eligibility is required.
Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with agency management systems (Epic preferred).
Soft Skills: Strong communication skills and the ability to prioritize tasks in a fast-paced environment.
Languages: Proficiency in additional languages is a plus.
Why Join the Team?
You will work in a supportive, collaborative environment that values innovation and excellence. This position offers opportunities for professional growth and the flexibility of a hybrid work environment.
$28k-47k yearly est. 4d ago
Member Services Specialist
The Richmond Group USA 3.6
Customer service advisor job in Richmond, VA
Are you a real people person who loves helping others and solving problems?
We're looking for a Client Liaison / Customer Support Pro (CSR-style role) who can be the friendly go-to for clients when they need answers, support, and quick solutions.
✅ What you'll love:
🏡 WFH 3 days/week (hybrid!)
⏰ Never any overtime (seriously - ever)
💰 Competitive pay
🙌 A role where being kind + proactive matters
✨ You'll be great if you:
Love talking to people (phone/email/chat)
Stay calm under pressure
Enjoy being the “fixer” + making someone's day easier
Have customerservice/client support experience
Medial office/insurance industry experience is a HUGE PLUS!
If you are interested in this or future opportunities in your area, please send a Word-Formatted resume to us and we will contact you when opportunities arise that match your geography and experience. All inquiries are kept confidential, and your information will not be shared without your prior approval.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
$34k-48k yearly est. 2d ago
HVAC Service Expert
Miller's Services 3.9
Customer service advisor job in Gloucester Point, VA
Job Description Love the HVAC industry? Thrive on solving problems and helping customers stay comfortable year-round? If you're a skilled troubleshooter with a passion for service, we want to meet you! Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions.
What We Offer
Competitive pay, benefits, and opportunities to grow with us
Incentive pay through bonus and spiff program
The chance to make a big impact in a growing, family-owned business
A supportive team that values safety, kindness, ownership, family and community
Many advancement opportunities
Retirement Plan with a company match
Training and development
Paid time off, Holiday pay & paid birthdays!
What You'll Do
Complete all general HVAC in-home service calls
Establish customer rapport to sell the right products and services
Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
Educate and assist customers in choosing the best finance options and maintenance plans
Explain replacement opportunities for aging, inefficient or underperforming systems
Understand your service criteria and hold yourself accountable for exceeding revenue goals
Show yourself as professional and knowledgeable to win new referrals and repeat business
Work alongside customerservice and dispatch to ensure overall success of the business
Maintain a clean, organized job site and well inventoried truck
Participate actively in all training exercises, morning meetings, and events
Train and mentor apprentices to ensure quick, accurate repairs and installations
Be accurate and timely with invoices, timecards, curbside feedback and option sheets
What We're Looking For
3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems
Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams
Strong verbal and written communication skills
High integrity with advanced social skills and ability to make solid connections
Highly organized with exceptional follow-through abilities
Competitive individual contributor who also loves to win as a team
A valid driver's license with a clean, safe driving record
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We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform.
Who We Are
Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it.
Job Description
What You'll Do
On a daily basis you will:
Maintain positive customer satisfaction for a number of dedicated accounts
Help drive adoption of new features and expand customer usage of existing tools
Assist customers in setting up new messaging campaigns
Train users on how to use the platform and answer day-to-day questions
Perform other customer success or support tasks as required
Qualifications
Who You Are
First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have:
Experience working with technology products and platforms
Interest in technical topics or learning to code is a plus
Additionally, you must have/be:
Obsessive about getting all the details right
Internal drive to meet deadlines and to bring others along with you
Effective time management and organizational skills
Excellent analytical, verbal and written communication skills
Integrity, high character and ability to maintain the confidentiality of customer data
Desire to work in an early stage company with "can do" start-up attitude
Additional Information
What Else You Should Know
Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers.
Competitive salary with individual commission structure
Medical (employer paid), dental, and vision insurance plans
401(k) plan with company match
Generous paid time-off and holiday schedule with additional floating holidays
Casual office attire and pet-friendly office
What Now?
Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.
$84k-138k yearly est. 60d+ ago
HVAC Service Expert
Hunter Recruitment Advisors
Customer service advisor job in Gloucester Point, VA
Job Description
Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions.
What You'll Do
Complete all general HVAC in-home service calls
Establish customer rapport to sell the right products and services
Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
Educate and assist customers in choosing the best finance options and maintenance plans
Explain replacement opportunities for aging, inefficient or underperforming systems
Understand your service criteria and hold yourself accountable for exceeding revenue goals
Show yourself as professional and knowledgeable to win new referrals and repeat business
Work alongside customerservice and dispatch to ensure overall success of the business
Maintain a clean, organized job site and well inventoried truck
Participate actively in all training exercises, morning meetings, and events
Train and mentor apprentices to ensure quick, accurate repairs and installations
Be accurate and timely with invoices, timecards, curbside feedback and option sheets
Requirements
What We're Looking For
3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems
Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams
Strong verbal and written communication skills
High integrity with advanced social skills and ability to make solid connections
Highly organized with exceptional follow-through abilities
Competitive individual contributor who also loves to win as a team
A valid driver's license with a clean, safe driving record
Benefits
Competitive pay, benefits, and opportunities to grow with us
Incentive pay through bonus and spiff program
The chance to make a big impact in a growing, family-owned business
A supportive team that values safety, kindness, ownership, family and community
Many advancement opportunities
Retirement Plan with a company match
Training and development
Paid time off, Holiday pay & paid birthdays!
$53k-116k yearly est. 13d ago
Customer Service Advisor
QGR Jiffy Lube
Customer service advisor job in Centreville, VA
Job DescriptionDescription:
What can you expect as an Automotive CustomerServiceAdvisor?
As an Automotive CustomerServiceAdvisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehcile's needs. Our best will inquire about the customer and the vehcile's complaints and work with our technicians to find a correction. Our CustomerServiceAdvisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:
Efficient teams delivering timely inspections
The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehciles' manufacturer reccomendations
Thorough technicians that deliver quality inspection reports
Steady flow of customers
What you will do:
Greet the customer and acknowledge their request
Check-In the customer and verify information
Be an expert on all sales processes and initiatives
Process phone calls in a professional manner. Encourage the customer to come in for service work.
Be comfortable selling to our customers our product offerings
Document, verbally communicate and sell the recommendations
Write estimates and order parts for services as needed.
Be able to create and bill out all sales orders.
Work towards achieving any company-set goals or objectives, including individual sales goals.
Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
Build relationships with customers by communicating the status of their vehicle, promise time.
Benefits include:
Competitive pay (based on experience)
Matching 401K
On-the-job training with Award Winning Online Training Platform: Jiffy Lube University
We promote from within a commitment we are passionate about
No late evenings
Tuition reimbursement
Paid vacation and holidays
Medical insurance
Requirements:
What are the Job Qualifications?
Driver's License
Ability to Stand on your feet for 10+ hours
Ability to speak English
Bi-lingual is a plus!
Previous sales experience is a plus - automotive is preferred
$26k-33k yearly est. 20d ago
Customer Service Advisor
Virginia Lube/Jiffy Lube
Customer service advisor job in Lynchburg, VA
Job Description
A CustomerServiceAdvisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information, offering the customer recommendations for their vehicles, and communicating orders for repairs to be done. Customerservice skills also play an important part in this role, since you will be communicating with customers to understand the issues/recommendations with their automobile.
Advisor Job Responsibilities and Duties:
· Listen to customers' account of issues and symptoms to better understand what the problem is for MultiCare Techs
· Calculate and provide customer with an estimate of work to be performed
· Explain process to clients so they understand what to expect and when their automotive will be repaired in time
· Record information gathered from each visit in our customer system
· Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for customers
· Consistent training on new services and products to offer customers
· Computer based training required, followed by one on one role play training and customer interaction training
· Professional appearance is always a must for this position
$25k-32k yearly est. 11d ago
Customer Service Advisor - 3969
Tupeloms
Customer service advisor job in Virginia Beach, VA
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customerservice skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring CustomerServiceAdvisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customerservice/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
**
Job Summary
The CustomerServiceAdvisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customerservice or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customerservice and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
*
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
$25k-32k yearly est. 3d ago
Customer Service Representative / Store Associate (Closer)
E E Wine Inc. 3.8
Customer service advisor job in Bealeton, VA
Description:
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The CustomerService Representative / Store Associate (Closer) provides prompt, courteous customerservice. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customerservice
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements:
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customerservice skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability
$30k-43k yearly est. 26d ago
Associate Customer Service Representative Everyday Banking
Wells Fargo 4.6
Customer service advisor job in Roanoke, VA
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
**About this role:**
Wells Fargo is seeking an Associate CustomerService Representative Everyday Banking in **Roanoke** . Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
**In this role you will:**
+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
+ Regularly receive direction from supervisor and escalate questions and issues to more senior employees
+ Interact with team on basic information, plus internal or external customers
**Required Qualifications:**
+ 6+ months of CustomerService, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Ability to provide strong customerservice while listening, eliciting information efficiently, comprehending, and resolving customer issues
+ Ability to execute in a fast paced, high demand, metric driven call center environment
+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
+ Knowledge, understanding and experience of internet, mobile, and social media technology
**Job Expectations:**
+ Must be able to attend full duration of required training period
+ This position is not eligible for Visa sponsorship
+ Ability to work additional hours as needed
+ Schedule may be eligible for a shift differential under the terms of the shift differential policy
+ Must work on-site at the location posted
**Training and Schedule:**
+ You will receive in-depth classroom training, continue on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
+ Training class starts on 02/02 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
+ We're open from Sunday - Saturday, 6:00 am - 12:00 am (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
+ Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
**Compensation:**
+ Starting rate $20.00 per hour
**Posting Location(s):**
+ 7711 Plantation Rd Roanoke VA 24019
@RWF22
**Posting End Date:**
18 Jan 2026
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-510300
$20 hourly 39d ago
Associate Customer Service Representative Credit Cards
W.F. Young 3.5
Customer service advisor job in Roanoke, VA
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate CustomerService Representative in Roanoke. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of CustomerService, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to provide strong customerservice while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Training Schedule:
Training class will be for 8 weeks, 8:00am - 4:30pm Monday-Friday. Work schedule after training will be provided prior to start date.
We're open from Sunday - Saturday, 7:00 am - 8:00pm (EST).
Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
Job Location:
7711 Plantation Rd Roanoke VA 24019
@RWF22
Posting End Date:
11 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$29k-34k yearly est. Auto-Apply 12d ago
Reservation Agent - FULL TIME
Suntex Marina Investors, LLC
Customer service advisor job in Gloucester Point, VA
JOB Posting
JOB TITLE: Reservation Agent
DEPARTMENT: Rental Boats
REPORTS TO: Circle of Boating Manager/ General Manager
The Reservation Agent is responsible for carrying out reservation operations for the marina, with a primary focus on customerservice and their rental requirements. This role involves engaging with customers both over the phone and in person at the marina, always prioritizing exceptional service. The Reservation Agent is expected to maintain a professional company image in all forms of communication. Given the fast-paced nature of the environment, the ability to work under pressure is essential.
DUTIES AND RESPONSIBILITIES:
Schedule reservations, inputting all check-in and check-out dates and times into the company reservations system.
Provide the highest level of customer and guest service by promptly addressing all requests from customers and their rental needs
Answer online inquires and responds to these inquires in a timely manner
Performs opening and closing job duties
EDUCATION AND EXPERIENCE:
Excellent customerservice skills - known as someone who goes above and beyond
Ability to answer phones in a professional manner
Must have a positive attitude
Must have highly effective communication skills and time management skills
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
Must be able to swim or be willing to wear a personal flotation device in instances of emergency
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.
STATEMENT OF PURPOSE
This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.
Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.
$25k-32k yearly est. Auto-Apply 60d+ ago
Practice Call Center Operator
Carilion Clinic Foundation 4.6
Customer service advisor job in Roanoke, VA
Employment Status:Full time Shift:Day (United States of America) Facility:2301 Brambleton Ave SW - RoanokeRequisition Number:R157277 Practice Call Center Operator (Open) How You'll Help Transform Healthcare:Days, Shift and Hours may determine on the needs the determined an discussed established during the interviewing process.
The Communication Specialist is one of the first points of contact for patients and prospective patients with Carilion Clinic. Working in a call center environment, the Contact Center Specialist serves as a central link of communication between Carilion Clinic, patients, medical staff, and the general public.
The Communication Specialist is one of the first points of contact for patients and prospective patients with Carilion Clinic. Working in a call center environment, the Contact Center Specialist serves as a central link of communication between Carilion Clinic, patients, medical staff, and the general public.
Effectively communicates and demonstrates patient focused telephone etiquette to ensure an easy, empathetic, solution-oriented experience while answering and facilitating calls across the Carilion Clinic service area. Calls are received, screened, and routed quickly and appropriately based on the facility called and the callers need. Expedites customer inquiries, requests, and/or complaints using excellent public relations skills.
Answers after-hours calls for physician practices, paging on call providers using a secure messaging platform.
Receives and processes clinical codes and hospital emergencies by notifying appropriate personnel, following established protocols and procedures. Prioritizes calls and notifications correctly and promptly while rendering good judgment. Recognizes, reports and records emergency events. Follows up on all events to ensure that the necessary individuals and teams responded.
Confirms appointments and provides basic appointment information after properly authenticating patients to ensure the protection of private health information.
Demonstrates proficiency and skill in responding to multi-channel communications. Maintains acceptable call metrics including average speed of answer, average handle time, and AUX ratio.
Work is performed in a busy call center environment. To provide exceptional service, the Contact Center Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. Average incoming call volumes can exceed 100 calls per hour during peak call-time. Position may be eligible for and/or required to telework based on work team and business need. Work may be stressful at times and can directly impact patient care. Hours may vary and additional time or overtime may be required to meet workload requirements.
What We Require:
Education: High school diploma or equivalent required.
Experience: Three years customerservice experience preferred.
Other Minimum Qualifications: A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication is required. Must have strong keyboarding and computer skills.
This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Recruiter:
EVA LIPSCOMB
Recruiter Email:
*****************************
For more information, contact the HR Service Center at **************.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at ************, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: *******************************************************************
Benefits, Pay and Well-being at Carilion Clinic
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.
When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Virgin Pulse
Discounts on childcare
Continued education and training
$23k-28k yearly est. Auto-Apply 11d ago
Customer Success Consultant
Signal Vine 3.9
Customer service advisor job in Alexandria, VA
We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team,
Signal Vine
is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the
Signal Vine
platform.
Who We Are
Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it.
Job Description
What You'll Do
On a daily basis you will:
Maintain positive customer satisfaction for a number of dedicated accounts
Help drive adoption of new features and expand customer usage of existing tools
Assist customers in setting up new messaging campaigns
Train users on how to use the platform and answer day-to-day questions
Perform other customer success or support tasks as required
Qualifications
Who You Are
First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have:
Experience working with technology products and platforms
Interest in technical topics or learning to code is a plus
Additionally, you must have/be:
Obsessive about getting all the details right
Internal drive to meet deadlines and to bring others along with you
Effective time management and organizational skills
Excellent analytical, verbal and written communication skills
Integrity, high character and ability to maintain the confidentiality of customer data
Desire to work in an early stage company with "can do" start-up attitude
Additional Information
What Else You Should Know
Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers.
Competitive salary with individual commission structure
Medical (employer paid), dental, and vision insurance plans
401(k) plan with company match
Generous paid time-off and holiday schedule with additional floating holidays
Casual office attire and pet-friendly office
What Now?
Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.
$84k-138k yearly est. 10h ago
Customer Service Representative / Store Associate (Closer)
E E Wine 3.8
Customer service advisor job in Bealeton, VA
Full-time, Part-time Description
A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs.
The CustomerService Representative / Store Associate (Closer) provides prompt, courteous customerservice. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold.
The typical shift for this position is 4pm - midnight. Reliable transportation is a must.
Essential Duties and Responsibilities
· Provides prompt, courteous customerservice
· Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold.
· Performs multi-function operation of the fuel console.
· Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store.
· Assists in maintaining proper inventory levels and shift audits.
· Controls merchandise, cash shortages, and other selling expenses.
· Performs all duties with minimum supervision and works irregular hours as needed.
· Stand and/or walk up to eight hours per day.
· Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels)
· Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer.
· Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day).
· Other duties as assigned.
Requirements
· High School graduate or equivalent.
· Perform the four basic arithmetic operations.
· Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed.
· Excellent verbal communication skills.
· Excellent customerservice skills.
· Ability to understand and follow instructions as given.
· Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc.
· Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc.
· Ability to perform the essential duties and to work under the conditions described.
EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity.
EOE/Veteran/Disability