Service Advisor - Truck Care
Customer Service Advisor Job In Wadsworth, IL
Benefits:
* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately
Welcome to Love's!
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
FUNCTIONS:
Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
EXPERIENCE:
Experience: 6 months in customer service or sales preferred.
Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
SKILLS AND DEMANDS:
Excellent communication and interpersonal skills with a customer satisfaction focus.
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Our Culture
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
Gemini Motor Transport, one of the industry's safest trucking fleets.
Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
Customer Service Representative
Customer Service Advisor Job In West Allis, WI
At National Business Furniture (NBF), we believe in the power of inspiration, and in the power that inspiring spaces can have on people achieving big things. We have worked with hundreds of thousands of businesses across the country - from startups to Fortune 500 companies - to equip their workspaces with beautiful, comfortable and functional furniture for nearly 50 years. NBF helps customers in businesses, healthcare, education, government, residential and hospitality environments by providing individual products or total furniture and accessory solutions. However our customers define achievement, we are driven to help and inspire them.
We're presenting an exciting opportunity for a Customer Service Representative in Milwaukee, Wisconsin. The right individual will be responsible for all incoming emails and phone calls from our customers, suppliers, carriers, and internal customers. They answer phones and emails, provide solutions to customers based on their situation, issue credits and debits, and are responsible for the ledger accountability of each order they handle. Additionally, they will use a number of systems to perform their job including our order management system, our call center phone system, MS suite of products as well as other systems such as internet browser. The right individual for this role will need strong attention to detail and be able to manage multiple interruptions in a day without loss of focus. This person must be able to meet deadlines provided to customers.
What Makes This a Great Opportunity?
It's a great opportunity to work with a lot of different people and create key relationships with co-workers, customers, and external sources. You will have an exciting role where no two requests are the same. Someone who loves to work with people, have varying duties, and provide the best Customer Service would thrive in this role.
Here's a General Overview of What You'll Be Doing:
Answer phone calls and emails and provide solutions to customers.
A customer experience advocate must be able to sit at a computer for extended periods of time and be able to speak and type.
They must be able to follow up in a timely manner with customers so accountability and attendance are key to this role.
Some reporting as needed (1-2 hours per month)
Ledger refunds and adjustments (only specific reps, 1 hour per day)
Working in various software systems like our order management system, Cisco call center system, Vonage and Microsoft Office 365
What We're Looking For:
At least 3 years in a customer service role.
Must have proven experience working efficiently in Microsoft Office 365 which includes Outlook, Word and Excel
Demonstrated problem solving experience in exceeding customer's expectations
A can-do, optimistic attitude when communicating with customers and team members
Experience managing multiple projects and timely turnaround in resolution
It Would Also be Nice to Have:
Associates or Bachelor's degree in a relevant field (communications, business management)
Experience with Salesforce and/or other CRM platforms
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
If you need any assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call ************** or contact us at
**********
.
PIc2ca6075261c-26***********8
Automotive Service Advisor
Customer Service Advisor Job In Oak Creek, WI
At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certification
Saturday & Sunday weekend premium pay $2.50 per hour
Competitive base pay up to $17.75/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Responsibilities
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
Assist customers with their purchases in a customer service and sales focused environment.
Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
Explain work orders and invoices to customers.
Perform Retail Cashier Duties by obtaining and processing customer payments.
Install batteries, balance wheels, repair and install tires when required.
Perform oil changes using LOF procedures when required.
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Qualifications
Must have great communication skills
Ability to pass pre-employment drug screening and background checks
Ability to read and speak English
Ability to effectively communicate with customers and coworkers
Must be 18 years of age or older
Prior auto repair experience is preferred
Prior retail experience preferred
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
Customer Solutions Specialist
Customer Service Advisor Job In Pleasant Prairie, WI
Customer Service Representative
Responsible for maintaining sustainable customer relations and preparing all customer requests (i.e. solution selling, order entry, quotation, order status, sample requests, shipment tracking data, misc. requests, reporting and projects, daily internal and external follow-up on open items). This position will also share responsibility for managing customer projects and house accounts with the other members of the Sales Team.
Primary Duties and Responsibilities
Ability to develop and maintain relationships with assigned accounts which maintain customer satisfaction and goodwill toward SPG and its entire team members.
Work directly with our sales staff on pricing, specifications, customer follow up and various other duties.
Work closely with production, shipping and outside vendors on a daily basis to ensure the needs of our company and our customers are being fulfilled.
Administer, support and complete all incoming requests from customers via phone, email, fax or mail.
Process and acknowledge all orders received usually via phone, fax, EDI, e-mail or mail within a 24-hour period after receipt of the order.
Advise customers and sales team members of order and new project status (on-time and late deliveries) and shipment tracking.
Prepare quotations for new and existing products within 48 hours or less after receipt of an RFQ form.
Ensure that all quotes and new orders reviewed more than 3 months prior are updated/re-quoted and approved prior to any new purchase order being entered into the system.
Communicate significant problems concerning customer orders, quotes, projects or miscellaneous issues appropriately
Follow all applicable ISO procedures.
Cross train on all customers and markets.
Completes other various duties as assigned or required by management.
Job Qualifications
Excellent communication skills via telephone, e-mail and written correspondence.
Self-motivated, strong interpersonal and leadership skills.
Ability to multi-task, manage time and prioritize tasks based on customer needs.
Ability to maintain accuracy in a fast paced environment.
Analytical aptitude; excellent problem solving skills.
3-5 years of customer service experience. (Manufacturing Experience Preferred)
Computer literacy is a must (Microsoft Outlook, Excel, Word; Salesforce)
Ability to work overtime on occasion, perhaps with short notice.
College Degree Preferred
Customer Relationship Representative
Customer Service Advisor Job In Milwaukee, WI
Customer Relationship Representative - Get Revved Up with Us! 🚗
Are you a pro at navigating ERP systems and solving customer puzzles with finesse? Join our team as a Customer Relationship Representative and help top-tier dealerships stay ahead of the curve!
This isn't your typical call center job. Expect to handle a handful of daily calls, digging into order details, tracking installs, and mastering a mix of ERP tools (NetSuite experience is a bonus!). If you're organized, communicative, and thrive on making customers happy, this role's for you.
🗓 Schedule: Onsite (Good Hope): T/W/Th | Remote: M/F | 8-5
📍 Location: Good Hope (Onsite T/W/Th)
💡 Perks: Room to grow, innovate, and contribute to process improvements
Responsibilities
Be the go-to for dealership inquiries: order status, pricing, installs, and more.
Master ERP systems to manage orders from entry to delivery.
Coordinate shipments, track progress, and ensure smooth operations.
Collaborate with internal teams to find the answers clients need.
Use your creativity to improve processes and wow our customers.
Sound like your kind of gig? Bring your customer service expertise, ERP skills, and positive vibes to our team! 🚀
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
We look forward to working with you.
Beacon Hill. Employing the Future™
Customer Experience Associate
Customer Service Advisor Job In Sussex, WI
Why join AVIRE?
Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!
The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support to our customers. You will be a part of a team of Customer Services Specialist, Inside Sales Specialist, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the North America Customer Experience Manager.
What you will do:
Manage incoming requests through CRM - Salesforce and Microsoft Outlook.
Provide support for any onsite visitors. Own the experience for any customer visits.
Review order status to ensure accuracy and drive proactive customer outreach.
Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM - Salesforce.
Identify customers' needs and provide solutions when handling customer requests.
Communicate with other areas of the company with regards to customer questions and concerns.
Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class support.
Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement by using CRM data.
Performs other job duties as assigned.
We want someone who displays:
Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.
Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.
Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.
Accountability: You take responsibility for your actions, and you deliver on your commitments.
Inclusion: In all aspects of your work, you treat everyone with respect.
Performance Objectives
Achieve a high level of customer satisfaction by creating service level agreements
Manage case load and ability to multi-task incoming emails and requests
Maintain accurate customer records and transactions within Salesforce
Resolve customer issues by working with internal departments and escalating issues based on CRM data
Ensure that all onsite visitors receive the best experience
Support with process improvements based on customer feedback
Job Skills
Excellent written, verbal, and interpersonal communication skills to work effectively with diverse groups of people both within and outside of the organization
Strong passion for continuous learning and professional development
Proven ability to problem-solve
Strong active listening and empathy skills
Patience and composure under pressure
Strong ability to build relationships with customers
Ability to use Outlook and Microsoft based programs
Qualifications
Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor's degree is preferred.
A minimum of 1 year service or hospitality experience.
Fluent in English and primary language used in area of responsibility and/or location
Who is AVIRE?
AVIRE combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally. AVIRE is committed to fostering a diverse and inclusive workplace, where all individual's unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.
AVIRE is part of the Halma group (*************** Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.
Benefits
Competitive base salary
Participation in the company bonus plan
Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
Paid time off
Professional Development training opportunities
Hybrid schedule with flexibility
Customer Service Specialist
Customer Service Advisor Job In Germantown, WI
The primary responsibility for this position will be to provide customer support for certain website generated activities and respond to inquiries via the telephone and email. This role is responsible for providing superior customer service support and exceeding the expectations of customers incorporating professional verbal and written communications, prompt resolution of all customer issues, and proactively follow up.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues.
Respond to general customer service inquiries received via email or telephone.
Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary.
Vet new user registrations for fraud and process requests in a timely manner.
Process and input cases/leads through Salesforce for tracking purposes.
Process orders through Shopify for Airgas Outlet
Provide order status and tracking details to customers; advise customers of shipping date revisions.
Resolve customer complaints and issues in a timely manner.
Research product and application requests; identify discontinued items and proactively offer alternates.
Engage supervisor with a plan of resolution on complex issues.
Maintain reports for statistical information; daily, weekly, monthly.
Manage, organize and prioritize workload to maximize completion of daily responsibilities.
Represent Airgas in a professional, congenial manner in all aspects of communication.
Perform all other position related duties as assigned or requested.
EDUCATION AND EXPERIENCE:
High School Diploma / GED
Understanding of eBusiness/eCommerce.
Three years of Customer Service experience preferred.
Experience working for a diversified distributor a plus.
Strong customer focus and customer service orientation.
Knowledge of SAP preferred.
Motivated, proactive individual who can work both independently and within a team.
Skilled with Google Kite platform is a plus
Excellent communication and organization skills required.
Ability to work in a fast paced environment and multitask.
Customer Support Specialist
Customer Service Advisor Job In Waukesha, WI
A leading manufacturing client in Waukesha, Wisconsin is looking for a direct hire, Customer Support Specialist to join their team! This person will act as an account manager for current clients, via email and incoming calls, in the aftermarket parts department. If you are technically savvy and have a passion for maintaining current client relationships, please apply! This onsite position is Monday - Friday, normal business hours but does require someone who can be on call via a rotation every couple of weeks. This is a customer service role that does not require any cold calling or outside sales!
Duties of Role:
Receives calls from current customers seeking aftermarket parts and rebuilds
Conduct technical research on part numbers for sales orders
Identify components of parts for special kits; group of parts that make up sub-assemblies
Verify part pricing with Customer Support Supervisor or Manager
Identify needed machine manual updates and communicate to documentation
Occasionally enters new part numbers into Finesse system
Help to identify whether customer requests are under warranty and Engineering Change Requests and communicate with Engineering or other Groups
May do parts look up and pull drawings to support purchasing
Skills Needed:
Five years of experience in customer service or parts sales for a mechanical equipment company
Passion for customer support and account manager
Strong communication skills via email and phone
Interest in supply chain, manufacturing and operations
This role is paying $56,000 to $64,000 annually + PTO and full health benefits, depending on skills and education level
Customer Service Advisor
Customer Service Advisor Job In Cudahy, WI
Geared for the Driven
At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other??s backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
What you'll do
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.
Deliver a positive first impression to each guest with a warm, friendly greeting
Present oil change options and additional services based on manufacturer recommendations
Build trust and win repeat, loyal customers
Evaluate customers' needs, working quickly and efficiently
Provide hands-on assistance under the hood as needed
Master products, services, and company knowledge
How you'll succeed
Have effective interpersonal, oral communication skills
You enjoy interacting with people face-to-face
You are friendly and ready to work as part of a customer-focused team
Have an eagerness to learn and grow
You can occasionally lift up to 50 pounds
Have full mobility and the ability to work with your hands above your head
Can stand for extended periods of time and climb stairs
Benefits include:
Competitive pay & flexible work schedule
On-the-job training
Paid biweekly
Company provided uniforms and tools
We promote from within - a commitment we are passionate about
No late evenings
Paid time off and holidays*
Medical, dental, vision, and 401(k) savings plans*
*Terms and conditions apply, and benefits may differ depending on location
Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email
****************************
to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Customer Service Representative
Customer Service Advisor Job In Menomonee Falls, WI
The Customer Service Representative functions as the liaison between customers, manufacturing and the outside sales team. As a member of the Customer Service Department, this position will provide training and mentoring to other customer service representatives as needed for backup and/or best practices. The Customer Service Representative will have the authority to approve certain MRA's, freight costs, as well as MOQ changes as noted in the job description.
Essential Duties and Responsibilities:
· Responsible for monitoring customer portals, EDI systems, emails, and websites to ensure orders are accurately captured and any changes adjusted.
· Review customer forecasts to identify trends and communicate to management team.
· Develop processes and procedures to stream-line job function and optimize department and company work loads and information flow.
· Authority to approve MOQ's changes after review of internal BIS costs to ensure no significant loss to the company.
· Work with manufacturing, purchasing, engineering, and quality to ensure timeliness of production to meet customer requirements.
· Facilitate customer complaints / material returns as needed - Authority to approve MRA's up to $500.
· Support contract review process to ensure compliance with Blachford's quality management system.
· Act as the first responder to escalation issues in the department and facilitate timely responses.
· Work with outside sales team to facilitate customer requirements; ensuring pricing, order quantities, part revisions, etc. are validated - for pilot, end of demand, and/or service.
· Ensure proper account management of all customers and determine actions/attention as needed with manager or sales management.
· Work with Inside Support staff to support customer quote requests, pricing additions, etc.
· Monitor inventory and warehouse shipments from distribution locations as needed.
· Input Customer orders and Invoice as needed.
· Communicate with customers regularly via email and phone.
· Special projects as needed for VP of Sales, Operations Management, and COO.
· Other customer service duties as assigned.
Qualifications/Skills/Experience Required:
· Bachelor degree preferred.
· Computer literate (Word/Excel) and ability to quickly learn custom system
· Proficient in data entry
· Strong communication skills, both phone and email (English required)
· Ability to work with a variety of personalities and maintain professional demeanor
· 3-10 years business experience, preferably in a customer related field
· Ability to make independent decisions
Customer Service Representative
Customer Service Advisor Job In Menomonee Falls, WI
When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.
With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S.
At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:
Competitive Compensation
Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
401K (generous retirement benefits) with a Company Match
Paid Holidays and Paid Time Off
BakeMark has an immediate job opening for a Customer Service Representative.
SUMMARY:
Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Download PSP orders into NDS system after review and correction of ROE Edit List.
When necessary, manually enter orders into NDS or PSP system.
Reviews and corrects Order File Status Report. Transfers order file for routing.
Notify customers or sales reps. of customer item “outs”.
Ensures COAs, and Spec Sheets are provided to Customers as necessary.
Daily invoicing of credit memos.
Credit and Collections Answers telephone and direct calls to appropriate person.
Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
Back up to Will-Call and other positions as directed by Supervisor.
Provide Sales Representative vacation relief.
Files documents as directed.
Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
Treat all customers both external and internal with dignity and respect.
Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
Other duties will be assigned as needed to meet company goals and objectives.
BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.
Customer Service Representative Fueler/Washer
Customer Service Advisor Job In Waukesha, WI
1270 Hickory St, Pewaukee, WI 53072 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
• Competitive starting salary
• Shift Premiums: 2nd shift ($2.50), 3rd shift ($3.50)
• Career stability
• Opportunity for growth
• Excellent benefits, including lots of time off
• Strong, well-rounded training programs
• Advanced vehicle maintenance technology
• Location and schedule flexibility
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 1270 Hickory St
Primary Location: US-WI-Pewaukee
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2415781
Bilingual Customer Service Specialist (Spanish)
Customer Service Advisor Job In Waukesha, WI
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have a valid, unrestricted Driver's License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Vac Sales and Service Rep I
Customer Service Advisor Job In Waukesha, WI
Safety-Kleen in Waukesha, WI is seeking a Class B Vacuum Truck Route Driver (Vacuum Sales and Service Representative) to manage a route and operate a Vacuum Truck to pick up industrial waste from customers such as automotive repair shops and quick oil change businesses and transport to disposal sites.
Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
Why work for Clean Harbors?
Health and Safety is our #1 priority and we live it 3-6-5!
Focus on maintaining sustainability and cleaning the Earth
Offering $25/hr DOE + OT + Perks
Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
Own part of the company with our Employee Stock Purchase Plan
Opportunities for growth and development for all the stages of your career
Company paid training and tuition reimbursement
Key Requirements:
Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
May visit 10-12 customer sites per day
Manual labor on sites to completely fulfill customer needs
Complete daily scheduled services, deliveries, and pickups in a timely manner
Complete all required documentation and labeling
Generate / collect leads from customers for new products and services
Sell additional products and services into existing accounts
Actively prospect for new accounts in assigned route
Primary account ownership in assigned route
Ensure customer satisfaction at time of service
Follow all local, state (provincial) and federal compliance regulations and rules
Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
Safely observe all corporate operating guidelines and procedures
Observe all company environmental health and safety operating guidelines
Perform other duties as assigned
Required Qualifications:
Valid Class B CDL
Obtain Hazmat and Tanker endorsements within 90 days of employment
Use of various mobile devices
Work indoors and outdoors in all weather conditions
Perform physical functions per job requirements
Successfully complete a background check, drug test, and physical, by position
Per OSHA's Respiratory Protection standard, 29 CFR 1910.34, employees in positions requiring respirators are required to meet facial hair standards.
Preferred Qualifications:
Commercial driver experience
Hazmat and Tanker endorsement
Previous Hazmat experience
Previous route driving experience
Operate a manual transmission
Business to business sales experience
Strong customer service background
Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial, or local protected class.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ******************** or **************.
Clean Harbors is a Military & Veteran friendly company. *SK
Automotive Service Advisor
Customer Service Advisor Job In Oak Creek, WI
At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
Profit Sharing
401(K) with company match
Paid ASE testing and certification
Saturday & Sunday weekend premium pay $2.50 per hour
Competitive base pay up to $17.75/hr with annual performance-based merit raises*
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Responsibilities
The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status.
Assist customers with their purchases in a customer service and sales focused environment.
Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
Explain work orders and invoices to customers.
Perform Retail Cashier Duties by obtaining and processing customer payments.
Install batteries, balance wheels, repair and install tires when required.
Perform oil changes using LOF procedures when required.
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Qualifications
Must have great communication skills
Ability to pass pre-employment drug screening and background checks
Ability to read and speak English
Ability to effectively communicate with customers and coworkers
Must be 18 years of age or older
Prior auto repair experience is preferred
Prior retail experience preferred
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.
Customer Service Specialist
Customer Service Advisor Job In Genesee, WI
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub commitments:
Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done and we do it fast.
Role Specifics:
Manage incoming customer calls and all aspects of inbound order management
Completes outbound phone calls/campaigns as assigned
Elevate unresolved customer issues to designated departments
Own follow up to customers related to inbound calls and customer requests/issues
Drive customer adoption to self-service tools through helpful communication and support
Drive communication between Sales and Operations related to customer service
Provide B2B and AR support as needed
Completes outbound phone calls/campaigns as assigned
Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested*
Competencies:
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Resourcefulness: Securing and deploying resources effectively and efficiently
Drives Results: Consistently achieving results, even under tough circumstances
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Experience:
2 years minimum previous sales or customer-facing experience preferred
Demonstrated success with over-the-phone communication
Product & Industry sales knowledge preferred
Knowledge, Skills, and Abilities:
Excellent written, interpersonal, and verbal communication skills
Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
Microsoft Office experience
This position is based out of TireHub's location at:1240 Forest Pkwy West Deptford, NJ 08066, USA
Customer Consultant - Inbound - Part Time
Customer Service Advisor Job In Pewaukee, WI
Customer Consultant - Inbound - Part Time Customer Consultant - Inbound - Part Time Pewaukee , WI Job Description We Energies, a subsidiary of WEC Energy Group, is seeking Part Time Customer Consultants at our DowntownMilwaukee campus and Pewaukee Care Center.
Job Summary
If so, a career in a WEC Energy Group Care Center may be a fit for you!
We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Part-Time) in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.
This position has a direct impact on the energy that people in our communities use every day.
Job Responsibilities
**The Part -Time Customer Consultant is responsible for:**
* Receiving all incoming gas, electric, and steam contacts from customers.
* Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements.
* Processing on and off orders, reconnections, trouble calls, and gas emergency calls.
* Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary.
* Perform special assignments as needed.
* The Care Centers operate 24/7 to ensure customers have energy related solutions.
* We offer a competitive salary, starting at $24.18/hour.
* Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends.
* Part time hours may vary, with a minimum of 20 hours per week, with the opportunity to work additional hours.
**Tentative Start Date: 01/13/2025**
Preferred Qualifications
* One year customer contact or call center experience preferred.
* Computer experience is preferred.
Testing requirements
**Selection System for Customer Service (SACS):** This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate's ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).Suggested Preparation: None.
**Customer Care Center Structured Interview (CARECTR):** Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills. Suggested Preparation: Review of the competencies and associated definitions (obtained from the posting or the HR Consultant listed on the posting). Practice answering questions about your experiences relating to the competencies.
**End Date:** 11/12/2024
**Minimum Posting Range:** $24.18
**Maximum Posting Range:** $30.64
**The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.**
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
EEO/AA policies and statements
We Energies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Job Summary Company Start Date As soon as possible Employment Term and Type Regular, Part Time Required Experience 1+ years
Customer Service Advisor - Jiffy Lube Multicare
Customer Service Advisor Job In Muskego, WI
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances, and we plan to launch a 401k retirement plan in the future. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
Customer Service Advisor
Customer Service Advisor Job In Fox Lake, IL
Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
What you'll do
As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.
* Deliver a positive first impression to each guest with a warm, friendly greeting
* Present oil change options and additional services based on manufacturer recommendations
* Build trust and win repeat, loyal customers
* Evaluate customers' needs, working quickly and efficiently
* Provide hands-on assistance under the hood as needed
* Master products, services, and company knowledge
How you'll succeed
* Have effective interpersonal, oral communication skills
* You enjoy interacting with people face-to-face
* You are friendly and ready to work as part of a customer-focused team
* Have an eagerness to learn and grow
* You can occasionally lift up to 50 pounds
* Have full mobility and the ability to work with your hands above your head
* Can stand for extended periods of time and climb stairs
Benefits include:
* Competitive pay & flexible work schedule
* On-the-job training
* Paid biweekly
* Company provided uniforms and tools
* We promote from within - a commitment we are passionate about
* No late evenings
* Paid time off and holidays*
* Medical, dental, vision, and 401(k) savings plans*
* Terms and conditions apply, and benefits may differ depending on location
Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email **************************** to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Customer Service Representative Fueler/Washer
Customer Service Advisor Job In Richfield, WI
1270 Hickory St, Pewaukee, WI 53072 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
• Competitive starting salary
• Shift Premiums: 2nd shift ($2.50), 3rd shift ($3.50)
• Career stability
• Opportunity for growth
• Excellent benefits, including lots of time off
• Strong, well-rounded training programs
• Advanced vehicle maintenance technology
• Location and schedule flexibility
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 1270 Hickory St
Primary Location: US-WI-Pewaukee
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2415781