Customer Service at Anchorage, AK
Customer service advocate job in Anchorage, AK
Job Description
Keystone Restorations & Builders, Inc. in Anchorage, AK is looking for one customer service to join our team. Our ideal candidate is a self-starter, ambitious, and engaged.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to receiving your application. Thank you.
Customer Service Rep: Anchorage Animal Care and Control
Customer service advocate job in Anchorage, AK
Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC). The employee works with the general public on a daily basis in a variety of different situations.
REQUIRED QUALIFICATIONS
* Minimum age 18
* High School Diploma or GED
* Able to proficiently speak, read, understand and write English
* Minimum one year customer service experience
* Minimum six months cash handling experience
* Minimum six months experience in a professional office setting; greeting customers, answering phones, transferring calls, documenting information
* Good computer skills, as well as oral and written communications skills
DESIRED QUALIFICATIONS
* Experience working in an animal-oriented organization
* Ability to type at least 35 wpm
* Knowledge of basic care for common pets
ESSENTIAL FUNCTIONS
* In a timely manner, greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or location
* Answer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the center
* Assist public with animal claims and relinquishments, initial handling/restraint of animals, including leashing and walking a dog or putting cats into a carrier
* Provide general information to the public regarding humane animal care and ownership responsibilities
* Provide information to the public regarding the AACC's policies and the laws set forth by the Municipality of Anchorage Health Department
* Use the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents
* Process and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services provided
* Responsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basis
* Complete opening and closing procedures for customer service counter
* Keep the customer service area neat and clean to maintain a professional public appearance
WORKING ENVIRONMENT
The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities. The work requires interaction with the public.
EQUAL OPPORTUNITY EMPLOYER
Customer Service Sales Specialist I (Future Opening)
Customer service advocate job in Anchorage, AK
GCI's Customer Service Sales Specialist I will with your support and our GCI's products and solutions, turn our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work, and play. Provide high quality service and promote GCI's value by proactively acquiring, up selling, cross selling, and retaining customers across applicable product lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Customer Focus and Sales:
Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows us to build trust, educate customers, and offer a variety of options and solutions. Will assist customers in a professional manner by providing the ultimate customer experience.
Meet and exceed all performance and sales goals/metrics.
Identify and act upon opportunities to upsell additional products and services to new and existing customers.
Create a first-class customer service experience.
Handle all customer service issues in a timely and professional manner.
Be enthusiastic and professional with your peers and our customers.
Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments.
Consult with customers to determine their needs.
Training:
Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing.
Attend on-going training on GCI products, services, and applications.
Maintain knowledge of competitor's offers and provide feedback to management about the newest competitor pricing and offers.
Cross-train within other sub-groups to strengthen network and computer-related technical skills.
Remain current regarding latest data/entertainment technology and devices.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Must be able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Excellent command of the English language required. Multi-language speakers encouraged.
Demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by GCI for customers and/or interaction with service personnel.
Demonstrated ability to accurately log verbally received information in written and electronic format.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
Adhere to GCI policies, compliance, and procedures regarding proprietary and customer account information, customer service, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases, as provided and recommended.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Ability to use independent decision making to prioritize and handle multiple tasks, and to appropriately solve or escalate problems with a successful resolution.
Knowledge of telecommunications industry, products, services, and customer service activities.
Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot.
Demonstrated knowledge of basic math and accounting with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information.
Ability to use a keyboard and 10-key calculator proficiently.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Access) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Level Definition
Position Title: Customer Service Sales Specialist I
Grade: A03
Additional Job Requirements:
This is an entry level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals. Ability to recognize deviation from procedures and confirm with senior staff appropriate next steps. Performs routine work with detailed instructions on assignments. Resolves simple, least sensitive issues concerning customer service/account maintenance. Meets sales goals. Directs more complex problems to senior team.
Minimum Qualifications:
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent. **
Minimum of six (6) months general work experience. **
Preferred:
Previous experience in customer service and sales.
Telecommunications experience.
Other telecom industry or job specific certifications.
**
Alaska Arctic Region
- identified as the towns of Utqiaġvik (Barrow), Bethel, Dillingham, Kotzebue, Nome, Dutch Harbor, and similar towns in the region.
High School diploma or equivalent preferred.
Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment.
Previous work experience preferred.
Required at ALL Levels
DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring long periods using telephones, computer terminals or the equivalent.
Work in a standard retail store setting and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Position requires working a rotating flexible scheduled work schedule up to and including overtime, on-call, and/or additional time on weekends, holidays, evenings, and/or additional time before or after core shift hours and at other GCI retail locations when necessary.
Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged.
Work in a team environment with a diverse group of people and customers.
A neat, clean, professional appearance required; must have consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude required.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Auto-ApplyCustomer Service / Winner's Circle
Customer service advocate job in Anchorage, AK
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
13
-
17.84
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyGreenDrop Customer Service Attendant
Customer service advocate job in Anchorage, AK
Description Job Title: GreenDrop Attendant Pay: $17.25 per hour Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.
GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com.
[Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.]
What you can expect:
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
What you get: Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
Bundled health plans such as medical, Rx, dental and vision.
Company-paid life insurance for extra protection and peace of mind.
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.
What you'll be working on:
The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day.
The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions: Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.
This includes but is not limited to the following:
Always greet donors in a friendly manner, in full GreenDrop uniform.
Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
Assist donors with their donations and help to unload their vehicles.
Wear a tablet holder while recording donor information on the company iPad.
Assist truck driver during donation pick-ups.
Organize donations in the stock room.
Maintain the cleanliness of the site, both inside and outside.
Fill out supply orders to keep the site stocked with the necessary tools for job completion.
Other duties assigned by the manager.
Must be able to be on-site during working hours.
Must be able to perform essential job functions with or without reasonable accommodations.
What you have:
Ability to work independently without continuous supervision.
Have an outstanding ability to interact with people.
Strong desire to provide magnificent service.
Able and willing to lift up to 50lbs continuously throughout the day.
Ability to work in outside conditions within the different seasons.
Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties.
Must possess a strong ability to positively communicate and interact with donors, co-workers, and management.
Minimum Age Requirements:
Must be at least 18 years of age.
FLSA: Hourly
Travel: No travel required.
Work Type/Location: 2550 E 88th Ave., Anchorage, AK 99507
Savers/GreenDrop is an E-Verify employer
Auto-ApplyCustomer Service
Customer service advocate job in Anchorage, AK
Tudor Bingo in Anchorage, AK is looking for a Gaming Attendant to join our 43 person strong team. We are located on 1436 East Tudor Road. Our ideal candidate is customer service oriented, motivated, and enthusiastic.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Clean work area as needed to maintain a tidy work environment
Respond to all comments/concerns in a friendly and professional manner
Qualifications
Must be at least 19 years of age
Must be able to work nights and weekends
Friendly and professional attitude even when dealing with difficult customers
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Knowledge of basic math and cash handling procedures
Benefits
Paid Vacation
Incentives/Bonuses
Tipping industry (never guaranteed, but always appreciated)
Medical/Dental
Simple IRA
We are looking forward to reading your application.
Credit Card Support Representative
Customer service advocate job in Anchorage, AK
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. We are seeking a Customer Service Professional to Join our Credit Card Support Team! Our Product Support Technicians are the Customer Support Representatives that act as liaisons between our customers, software staff and vendors to support customer needs and processing systems.
We are now hiring representatives. It is very customer service focused; if you have customer service experience, enjoy it, and an ability to understand technology this could be the role for you.
Salary: Product Support Technician I - $19.50/hour minimum
Salary: Product Support Technician II - $23.25/hour minimum
Job/salary offer would be commensurate with experience.
Schedule: Monday-Friday, 8:00am-5:00pm
GENERAL PURPOSE SUMMARY
Acts as liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; provides technical support by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Provides technical support for purchased and internally developed bank processing systems.
* Acts as liaison between bank's end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions and finds solutions for users' needs.
* Reviews documentation on assigned systems, determines effect on bank users, and recommends procedural improvements to supervisor.
* Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications.
* Performs other work-related duties as assigned by supervisor.
COMPLIANCE EXPECTATIONS
* Stay up to date on relevant laws and regulations and complete all compliance training on time.
* Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
* Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Product Support Technician I Minimum: Two years banking or customer service. Familiarity with banking data and processes.
Preferred: Familiarity with banking (FNBA) products and processing environment.
Product Support Technician II Minimum: Bachelor's degree in business, technology or related field and one year banking experience relevant to the functions of the assigned unit; or three years' banking experience relevant to the functions of the assigned unit; or equivalent combination of education/training and experience. Familiarity with banking data and processes.
Preferred: Customer service experience.
SKILLS and ABILITIES:
Ability to keyboard 45 wpm and operate a 10-key calculator by sight required; word processing and spreadsheet software experience required, database software experience preferred. Must have good written and oral communication and interpersonal skills.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, employees of the organization, and vendors.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
REASONING SKILLS:
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Customer Relations Specialist
Customer service advocate job in Fairbanks, AK
Job DescriptionJob Title: Customer Relations/Membership Development Coordinator Wage: Annual salary $54,080-$58,000 DOE Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional events before/after hours or on weekends TDL Staffing is seeking a motivated and professional Membership Development Coordinator to join a dynamic local organization.In this role, you'll build and strengthen relationships with members, support new member onboarding, and lead efforts to grow and retain participation. If you enjoy connecting with people, planning events, and supporting community-driven initiatives, this could be an excellent opportunity for you.The ideal candidate is detail-oriented, enthusiastic, and enjoys working both independently and collaboratively in a dynamic environment..Key Responsibilities:
Develop and implement strategies to recruit and retain members
Maintain consistent communication with current and prospective members through calls, emails, and visits
Coordinate and execute new member onboarding and outreach activities
Organize member events, including special ceremonies and receptions
Track and report on engagement and renewal activities
Collaborate with leadership to enhance member value and engagement
Provide information and support to members regarding programs, events, and benefits
Minimum Requirements:
Bachelor's degree preferred
At least 1 year of relevant experience (sales, fundraising, or membership-type work preferred)
Strong written and verbal communication skills
Proficiency with Microsoft Office; experience with QuickBooks, Constant Contact, or CRM systems a plus
Excellent organizational skills and the ability to manage multiple priorities
Valid driver's license, reliable transportation, and proof of insurance
Pre-employment drug screening is a part of the hiring process
Work Environment & Physical Demands:
This position operates primarily in a professional office setting, with occasional outdoor or off-site event work. The role requires sitting or standing for long periods, regular computer use, and some bending or lifting. Travel outside the Fairbanks North Star Borough is limited (10% or less).
Apply Today:
Applicants never pay fees when applying with or working for TDL Staffing.
Begin your application online: APPLY NOW
Have questions? Call our office at (907) 455-8300
TDL Staffing is an Equal Opportunity Employer (EOE)
#FOC123
Customer Service Coordinator
Customer service advocate job in Fairbanks, AK
Do you enjoy being the go-to for all maintenance and operation functions on campus, we have an opportunity for you! As a part of Facilities Services Customer Service, you will be the primary point of contact for all campus operations. Your responsibilities will include answering phone calls, entering work orders, and performing other duties. If you believe that you can excel in this role, we encourage you to apply!
Facilities Services seeks a dynamic individual interested in a position working in a challenging environment on all aspects related to Customer Service and Work Management. The right person will possess a positive, can-do attitude, and be a self-starter with strong attention to detail, excellent organizational skills, and the ability to work and communicate well with a diverse population.
To excel in this role, you must have exceptional customer service skills and the ability to work well under pressure. Dealing with frequent disruptions, it is crucial to be able to pick up where you left off
Minimum Qualifications:
High School graduation and three years progressively responsible office/administrative experience, or an equivalent combination of training and experience.
Must have and maintain a valid driver's license and clean driving record in compliance with UA Safe Driving Criteria for expediting purposes.
High School graduation or equivalent.
Position Details:
This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.
Applications will be reviewed on a rolling basis until a successful candidate is identified.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at ************.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: *********************************
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Facilities Services HR, at ******************* or **************.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
*
Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: ******************************************* Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: ************ or ********************* / ************ or uaa_*************************.
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: ***************************************** Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: ************ or *******************.
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: ********************************************************************** Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: ************ or emailing ********************.
Easy ApplyICWA Tribal Representative
Customer service advocate job in Kenai, AK
ICWA Tribal Representative
Department: Family and Social Services
Program: Family Services
Reports to: Family and Social Services Director
Employment Status: Full-Time
FLSA: Exempt
Schedule: 40 Hours/52 Weeks
Preference: TERO Ordinance 2017-01, P.L. 93-638
Job Summary
The ICWA Tribal Representative is responsible for the effective and efficient administration of the Indian Child Welfare Act. This administration ultimately leads to the adequate protection of the Kenaitze Indian Tribe's at-risk children. The ICWA Tribal Representative is responsible for representing the Tribe and other Alaskan Native/American Indian children in State Court and with the Office of Children's Services (or State equivalent). Other judicial jurisdictions may be applicable and case specific. The ICWA Tribal Representative is responsible for coordinating with the Family Services case management team, as well as requesting orders from Tribal Court for the transfer of jurisdiction of State Court cases. The ICWA Tribal Representative monitors and reports on State of Alaska primarily, but also other State's compliance with the Indian Child Welfare Act. The ICWA Tribal Representative will be expected to respond to ICWA notifications in a timely manner and participate in investigations, discovery, and planning for Kenaitze children as well as other Alaska Native and American Indian children for whom a tribal resolution to provide ICWA services has been obtained. The ICWA Tribal Representative will serve as ICWA liaison between agencies or committees, governing or judicial bodies, the Tribe and other tribes.
Essential Functions
Obtain enrollment/eligibility documentation for Kenaitze children or enrollment/eligibility documentation and a tribal resolution for other Alaska Native/American Indian families for whom Kenaitze ICWA services are being requested.
Participate in team decision making meetings, case conferences, case planning meetings, reviews and State Court hearings where Kenaitze Tribal children have been removed or may be removed; as well as represent the child's best interest to prevent unnecessary removal, placement or adoption.
Serve as the Tribe's non-attorney representative in State Court proceedings by researching and interpreting law, reviewing discovery, preparing motions and other court filings, making opening and closing statements and questioning witnesses at trials and other court hearings.
Monitor State compliance with active efforts and the provision of culturally relevant services
Assist with identifying the child's family members or other ICWA compliant placements and advocate for the placement that is in the child's best interest.
Responsible for assessing allegations of child abuse or neglect and taking necessary steps to protect children.
Be willing to remove a child from a dangerous situation is highly challenging circumstances.
Maintain regular and professional contact with the child and the placement family.
Provide assistance and advocacy to other Alaska Native/American Indian families residing within our service area by offering the option of the Kenaitze Tribal Court in children's proceedings through a resolution form the child's tribe.
Testify in State and Tribal Court proceedings
Prepare monthly and annual ICWA reports to the Family Services Manager, Tribal Court, BIA & other funding sources.
Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance
It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.
Working Conditions
Lifting Requirements
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Physical Requirements
Stand or Sit (Stationary position)
Walk (Move, Traverse)
Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
Stoop, kneel, crouch or crawl (Position self (to), Move)
Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Taste/Smell (Detect, Distinguish, Determine)
Pushing or Pulling
Repetitive Motion
Hazards and Atmospheric Conditions
Other: Dangerous situations, unsafe environments, hostile and threatening people
OSHA
Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid
Equipment and Tools
Drives KIT or Personal Vehicle: Both
Travel
Local
In State
Out of State
Qualifications
Education
Bachelor's Degree in Social Work, Human Services related field preferred or a combination of education and experience in a related field may be substituted for a degree
Experience
At least 3 years of experience in case management, court proceedings and at-risk child investigations.
Knowledge, skill, experience, training, or education to conduct an independent, thorough, and impartial investigation, and to advocate effectively for the best interests of the child.
Experience in the Alaska Native community and culture
Preferred
Knowledge and experience working with cultural diversities
License/Certification
Current and valid Alaska Driver's License, and must be insurable under Kenaitze Indian Tribes policies.
Pediatric CPR & First Aid certification and a Food Handler's Card must be obtained within 30 days of employment.
Certification in the Indian Child Welfare Act is required within 3 months of employment
Special Skills
Understanding of and ability to research State statutes, rules, and Supreme Court decisions related to Child Welfare proceedings.
Knowledge of drug and alcohol abuse and treatment options.
Knowledge of family dynamics.
Knowledge of mental illness, FASD, and mental and physical disabilities affecting customers.
Understanding of the impact of domestic violence, child abuse, and neglect on the child.
Understanding of child development from infancy through adolescence.
Understanding of the impact on the child of Child Welfare proceedings, out-of-home placement and termination of parental rights.
Ability to research resources available to the child in the community in which they reside that would meet their unique needs.
Demonstrated ability to investigate, research, draft and submit highly professional court reports and documents specific to the administration of ICWA.
Demonstrated ability to serve as a strong voice for at-risk children in judicial proceedings.
Ability to research and develop special areas of knowledge as appropriate for each investigation and court case.
Ability to use critical thinking skills.
Ability to maintain objectivity, respectfulness, and composure when working with people who are hostile or threatening.
Ability to foster community relationships.
Ability to work independently and serve as a member of a multidisciplinary team.
Strong organizational skills, attention to detail, and timeliness.
Strong oral and written communication skills.
Dedicated commitment to the intent of the Indian Child Welfare Act. (ICWA)
Working knowledge of Microsoft 10, including but not limited to Outlook, Word and Excel.
Ability to work flexible hours, which could include occasional weekend, early morning or evening hours.
Ability to travel for case specific child welfare and investigative efforts.
Knowledge and experience working with Alaska Native/American Indian people Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
Ability to work independently as well as collaboratively
This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position
Job Posted by ApplicantPro
Representative II, Customer Service Ops
Customer service advocate job in Juneau, AK
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory
+ Provide problem resolution for order issues in a timely manner including delays
+ Process non-routine orders such as product samples that have special requirements
+ Multitask in a fast paced environment
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems
+ Team-oriented mindset
+ Strong organizational skills and attention to detail
+ Excellent communication skills
+ A passion for healthcare
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Other duties as assigned.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service Agent
Customer service advocate job in Emmonak, AK
Job Description
Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.
We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.
Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.
POSITION: Customer Service Agent
Are you interested in:
Booking reservations for passengers' baggage, and cargo.
Resolving customer service issues.
Processing payments in varying forms.
Processing various reports and perform data input.
Interacting with customers in person, by email and/or over the phone.
Performing additional duties as assigned.
Preferably you:
Have a High School Diploma or equivalent (required)
Have one (1) year of customer service experience
Are able to lift approximately 20 pounds
Live on the road system near our location
Your Perks:
Medical, dental, and vision.
Company-paid life insurance and AD&D.
PTO and paid holidays.
Flight benefits.
401(k) program.
Employee assistance program.
HSA for qualified plans.
Voluntary life insurance and AD&D.
Voluntary short- and long-term disability.
Voluntary accident, critical illness, and hospital indemnity.
Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: ***************************.
If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible!
Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.
Virtual Customer Service Professional( work frrom home)
Customer service advocate job in Tanacross, AK
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Representative, Transportation Services
Customer service advocate job in Kenai, AK
Department
Logistics
Employment Type
Seasonal - Full Time
Location
Denali Transportation and Logistics
Workplace type
Onsite
Responsibilities Requirements Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.
HAP is committed to a diverse, equitable, and inclusive work environment.
The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Captain - Customer Service
Customer service advocate job in Anchorage, AK
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $11.73 - $14.75 per hour
Salary Range:
11.73
-
14.75
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyGreenDrop Customer Service Attendant
Customer service advocate job in Palmer, AK
Description Job Title: GreenDrop Attedant Pay: $17.25 per hour Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.
GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com.
[Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.]
What you can expect:
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
What you get: Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
Bundled health plans such as medical, Rx, dental and vision.
Company-paid life insurance for extra protection and peace of mind.
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.
What you'll be working on:
The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day.
The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions: Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.
This includes but is not limited to the following:
Always greet donors in a friendly manner, in full GreenDrop uniform.
Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
Assist donors with their donations and help to unload their vehicles.
Wear a tablet holder while recording donor information on the company iPad.
Assist truck driver during donation pick-ups.
Organize donations in the stock room.
Maintain the cleanliness of the site, both inside and outside.
Fill out supply orders to keep the site stocked with the necessary tools for job completion.
Other duties assigned by the manager.
Must be able to be on-site during working hours.
Must be able to perform essential job functions with or without reasonable accommodations.
What you have:
Ability to work independently without continuous supervision.
Have an outstanding ability to interact with people.
Strong desire to provide magnificent service.
Able and willing to lift up to 50lbs continuously throughout the day.
Ability to work in outside conditions within the different seasons.
Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties.
Must possess a strong ability to positively communicate and interact with donors, co-workers, and management.
Minimum Age Requirements:
Must be at least 18 years of age.
FLSA: Hourly
Travel: No travel required.
Work Type/Location: 8151 E Palmer-Wasilla Hwy, Palmer, AK 99645
Savers/GreenDrop is an E-Verify employer
Auto-ApplyCustomer Service Sales Specialist I - (Wasilla, AK)
Customer service advocate job in Wasilla, AK
GCI's Customer Service Sales Specialist I will support our GCI's products and solutions, turn our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work, and play. Provide high quality service and promote GCI's value by proactively acquiring, up selling, cross selling, and retaining customers across applicable product lines. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Customer Focus and Sales:
Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows us to build trust, educate customers, and offer a variety of options and solutions. Will assist customers in a professional manner by providing the ultimate customer experience.
* Meet and exceed all performance and sales goals/metrics.
* Identify and act upon opportunities to upsell additional products and services to new and existing customers.
* Create a first-class customer service experience.
* Handle all customer service issues in a timely and professional manner.
* Be enthusiastic and professional with your peers and our customers.
* Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments.
* Consult with customers to determine their needs.
Training:
* Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing.
* Attend on-going training on GCI products, services, and applications.
* Maintain knowledge of competitor's offers and provide feedback to management about the newest competitor pricing and offers.
* Cross-train within other sub-groups to strengthen network and computer-related technical skills.
* Remain current regarding latest data/entertainment technology and devices.
COMPETENCIES:
* ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
* BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
* COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
* Must be able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers.
* COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
* Excellent command of the English language required. Multi-language speakers encouraged.
* Demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by GCI for customers and/or interaction with service personnel.
* Demonstrated ability to accurately log verbally received information in written and electronic format.
* COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
* Adhere to GCI policies, compliance, and procedures regarding proprietary and customer account information, customer service, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases, as provided and recommended.
* CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
* RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
* RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
* Ability to use independent decision making to prioritize and handle multiple tasks, and to appropriately solve or escalate problems with a successful resolution.
* Knowledge of telecommunications industry, products, services, and customer service activities.
* Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot.
* Demonstrated knowledge of basic math and accounting with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information.
* Ability to use a keyboard and 10-key calculator proficiently.
* SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
* Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Access) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Additional Job Requirements:
This is an entry level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals. Ability to recognize deviation from procedures and confirm with senior staff appropriate next steps. Performs routine work with detailed instructions on assignments. Resolves simple, least sensitive issues concerning customer service/account maintenance. Meets sales goals. Directs more complex problems to senior team.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
* High School diploma or equivalent.
* Minimum of six (6) months general work experience.
Preferred:
* Previous experience in customer service and sales.
* Telecommunications experience.
* Other telecom industry or job specific certifications.
Alaska Arctic Region - identified as the towns of Utqiaġvik (Barrow), Bethel, Dillingham, Kotzebue, Nome, Dutch Harbor, and similar towns in the region.
* High School diploma or equivalent preferred.
* Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment.
* Previous work experience preferred.
DRIVING REQUIREMENTS:
* This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
* Work is primarily sedentary, requiring long periods using telephones, computer terminals or the equivalent.
* Work in a standard retail store setting and operate standard office equipment.
* Ability to accurately communicate information and ideas to others effectively.
* Physical agility and effort sufficient to perform job duties safely and effectively.
* Ability to make valid judgments and decisions.
* Position requires working a rotating flexible scheduled work schedule up to and including overtime, on-call, and/or additional time on weekends, holidays, evenings, and/or additional time before or after core shift hours and at other GCI retail locations when necessary.
* Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged.
* Work in a team environment with a diverse group of people and customers.
* A neat, clean, professional appearance required; must have consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude required.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Representative II, Customer Service Operations
Customer service advocate job in Juneau, AK
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service Agent
Customer service advocate job in Emmonak, AK
Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.
We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.
Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.
POSITION: Customer Service Agent
Are you interested in:
Booking reservations for passengers' baggage, and cargo.
Resolving customer service issues.
Processing payments in varying forms.
Processing various reports and perform data input.
Interacting with customers in person, by email and/or over the phone.
Performing additional duties as assigned.
Preferably you:
Have a High School Diploma or equivalent (required)
Have one (1) year of customer service experience
Are able to lift approximately 20 pounds
Live on the road system near our location
Your Perks:
Medical, dental, and vision.
Company-paid life insurance and AD&D.
PTO and paid holidays.
Flight benefits.
401(k) program.
Employee assistance program.
HSA for qualified plans.
Voluntary life insurance and AD&D.
Voluntary short- and long-term disability.
Voluntary accident, critical illness, and hospital indemnity.
Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: ***************************.
If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible!
Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.
Virtual Customer Service Professional( work frrom home)
Customer service advocate job in Tanacross, AK
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10