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Customer Relations Representative - State Farm Agent Team Member
Andy Roethele-State Farm Agent
Customer service advocate job in Lewisville, TX
About Us: Since opening our first agency in Highland Village in 2015 and expanding to Plano in 2023, we've built a thriving team of 12 and are continuing to grow. We pride ourselves on creating a positive, dynamic work environment that fosters collaboration, personal growth, and success.
What Makes Us Different:
Team Bonding: From friendly competitions to birthday lunches and team outings, we celebrate our successes together.
Community Involvement: We actively participate in and sponsor local teams, clubs, and events, staying connected to our communities in Highland Village and Plano.
Compensation & Growth:
Competitive pay, individual bonuses, and a health reimbursement plan.
Retirement plan to help you invest in your future.
In-house marketing and a steady stream of leads to support your success.
Unmatched opportunities for growth, including our Agent Aspirant program designed to help team members develop into future business owners and State Farm agents.
ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Andy Roethele - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Dedicated to customerservice
Able to anticipate customer needs
Able to effectively relate to a customer
$28k-37k yearly est. 2d ago
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Customer Service Liaison
Alphabe Insight Inc.
Customer service advocate job in Fort Worth, TX
At Elevare Branding, we are a forward-thinking company dedicated to delivering impactful brand experiences through strategic planning and flawless execution. Our team thrives on collaboration, innovation, and precision. We believe in empowering professionals who are eager to grow, contribute, and elevate both our projects and their careers.
Job Description
We are seeking a dedicated and detail-oriented CustomerService Liaison to serve as a key point of contact between our clients and internal teams. This role is essential in ensuring seamless communication, resolving inquiries efficiently, and maintaining the high standards of service that define Elevare Branding. The ideal candidate is organized, articulate, and committed to delivering a positive customer experience at every interaction.
Responsibilities
Act as a primary liaison between clients and internal departments
Address customer inquiries and requests in a timely and professional manner
Maintain accurate records of client communications and updates
Coordinate information flow to ensure client needs are clearly understood and met
Support service processes to enhance customer satisfaction and retention
Uphold company standards and contribute to continuous service improvement
Qualifications
Strong written and verbal communication skills
Professional demeanor with a client-focused mindset
Ability to multitask and manage priorities effectively
High level of organization and attention to detail
Proficiency with basic office and communication tools
Ability to work independently as well as collaboratively
Additional Information
Competitive salary package ($47,000 - $52,000 annually)
Growth opportunities within a dynamic and expanding company
Supportive and professional work environment
Ongoing skill development and career advancement potential
Stable full-time position with long-term prospects
$47k-52k yearly 2d ago
Client Services Associate (for Monet Bank)
Beal Service Corporation
Customer service advocate job in Plano, TX
About Monet Bank Monet Bank is pioneering the future of banking and money movement-faster, cheaper, and crypto-native. At our core, we believe Monet Bank is the essential bridge to pioneering the future of banking and money movement. As a profitable, well-capitalized Texas state, FDIC-insured bank, Monet sees the fundamental inefficiency of the 2-3% card network payments and seeks to build a strong team to understand and pursue the future of money and banking.
See our open positions below if you want to work on the new frontier of banking projects like a stablecoin-based payment that would empower merchants to reclaim margins, Fintechs to operate cross-border at scale, and tech giants to embed crypto into their platforms without friction.
Summary:
The Client Services Associate for Monet Bank is the first point of contact for current and potential customers seeking assistance with both traditional banking and digital services. This role supports customers across a range of needs, including account inquiries, digital banking issues & access, account onboarding and other general product education and assistance. The ideal candidate is empathetic, detail-oriented, with strong interpersonal skills and comfortable working in a fast-paced, digitally forward environment.
Essential Job Duties & Responsibilities (Include but are not limited to):
Client Support & Communication
Provide prompt, clear, and courteous assistance to customer inquiries via phone, email, or chat related to retail products such as CDs, money market accounts, high yield savings, digital banking, and online account opening in a courteous and professional manner.
Assist customers with digital access issues including login errors, password resets, multi-factor authentication, and other digital banking administrative requests.
Guide customers though online account opening, including funding and onboarding.
Ensure remarkable customer experience in our digital and remote service channels.
Resolve customer complaints and issues promptly and communicate all customerservice- related issues/problems to management.
Coordinate closely with Digital Banking, Compliance, and Operations Services for escalations and case resolution.
Problem Solving & Escalation
Investigate and resolve issues related to account opening/closing, transactions, digital access and services through close cross-functional engagement with internal Operations and IT teams.
Accurately log customer interactions in CRM platform and follow through on any open cases.
Adhere to regulatory and operational standards, maintaining accuracy and compliance in all activities.
Product Awareness & Adaptability
Stay informed on new banking features, service updates, and future product innovations.
Participate in testing and feedback for evolving tools and systems, contributing to continuous improvement.
Assist in educating customers on how to safely and effectively engage with new technology and digital capabilities.
Qualifications (Education, Experience, Computer Skills, Certifications, Etc.):
The individual must possess good working knowledge of retail operations and regulatory compliance, as well as policies and procedures with regard to client service, new accounts and teller functions.
Key objectives include client experience, process and quality control.
This position requires the ability to work well under pressure while maintaining high standards of accuracy and meeting departmental goals of client service and compliance with laws.
3+ years relevant banking experience preferred
3+ years relevant customer support experience required
Proficient in Excel, Microsoft Word, and Internet navigation.
Knowledge of, or ability to quickly learn, banking software applications.
Analytical problem solver who can work well under pressure and time constraints while maintaining high standards of accuracy.
Outstanding listening and communication skills, both written and verbal.
Developed critical thinking and decision-making skills.
Benefits options include:
Medical, dental and vision coverage
401K with company match
10 paid holidays
Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
Applicant may be eligible for annual discretionary bonus
No relocation assistance provided.
If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you.
Monet Bank and their affiliates are Equal Opportunity Employers. Monet Bank and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws.
All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA
Notice to California Residents: Monet Bank and their affiliates may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.
$33k-56k yearly est. 4d ago
Client Services Associate
Savills North America 4.6
Customer service advocate job in Dallas, TX
ABOUT SAVILLS:
Savills is an organization full of extraordinary individuals. Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our clients, and our business forward. We are one of the preeminent commercial real estate firms with services ranging from tenant representation and project management to workplace strategy and occupant experience - showcasing the breadth and depth of our expertise.
Find your place to thrive.
No matter the role you're in, we all share one purpose: to help people thrive through places and spaces. The DNA ingrained in our business guides us on this mission, shaping the way we behave to deliver the best results. When you join Savills, our ask for you is simple:
Be extraordinary, together.
ABOUT THE ROLE:
Provide administrative, real estate transaction, marketing and documentation support to team members up to and including Executive Management; resourceful and able to anticipate the needs of team members while working on multiple assignments in a dynamic environment; ability to communicate effectively with executive level individuals internally and externally. Provide support and service to existing clients. Assist with the preparation and presentation of client materials. Provide overall support to the team's efforts to generate new business and service existing relationships. The position requires HSPD-12 security clearance. Candidates already possessing security clearance are strongly preferred; however, suitable candidates must apply for it within the first 90 days of employment.
KEY DUTIES & RESPONSIBILITIES:
Production Support and Administrative Duties
Communicate with team members or clients to keep the project aligned with their goals
Predict resources/tools needed to reach objectives and manage resources/tools in an effective and efficient manner
Perform quality control on project documents throughout development to maintain the standards expected
Communicate with all stakeholders to help manage workload and prioritize multiple deadlines
Type general correspondence, request for proposals, letters of intent, commission agreements, tour itineraries, etc.
Assist the assigned team with tasks including but not limited to maintaining monthly reports (task updates and commission), scanning and/or copying of documents, uploading documents into web-based project management system, compilation of documents for RFP's/RLP's and other project requirements
Conduct research (ownership entities, office locations of prospects, etc.)
CoStar online research
Schedule meetings, lunches/dinners, training and special events
Coordinate travel arrangements, detailed itineraries and special events
Copy, print and bind presentation and other appropriate project materials
Other tasks and responsibilities as assigned
Skills (technical or functional skills)
Highly proficient in Microsoft Office (Word, Excel, PowerPoint).
Familiar with Adobe InDesign or other graphic software experience a plus.
Familiar with Adobe Acrobat professional (create PDFs from multiple office applications, add, remove, combine PDF pages)
Extensive experience with mapping software, CRM system
Competencies
Proven ability to solve problems creatively
Experience seeing projects through the full life cycle
Excellent analytical skills
Strong interpersonal skills and extremely resourceful
Ability to interact with clients and peers with a high level of performance and professionalism
Ability to multi-task and meet deadlines in a challenging environment
Work well individually and in a collaborative team environment
Ability to seamlessly and flexibly transition between multiple business activities in an evolving work environment
QUALIFICATIONS:
Bachelor's Degree preferred and/or equivalent combination of education and experience
Minimum of five years related office experience; commercial real estate experience preferred
HSPD-12 security clearance or ability and willingness to obtain the clearance within first 90 days of employment
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
$36k-53k yearly est. 4d ago
Customer Resource Associate
Navco 3.8
Customer service advocate job in Waxahachie, TX
Who We Are:
Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities.
Position Summary:
The Customer Resource Associate is responsible for maintaining and strengthening customer relationships that promote retention, satisfaction, and long-term loyalty. This role serves as the first point of contact for customers and plays a critical role in coordinating service requests, communicating service level expectations, and ensuring customer needs are addressed accurately and efficiently. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset.
Essential Duties and Responsibilities:
Serve as the first impression of NAVCO to customers by delivering professional, courteous, and responsive service.
Maintain customer satisfaction by enforcing quality and customerservice standards and resolving service-related issues.
Monitor the processing, scheduling, and completion of NAVCO service requests.
Ensure Service Level Agreements (SLAs) are clearly communicated to field service technicians and subcontractors.
Coordinate and oversee ordering of parts and materials required for service request completion.
Accurately receive and document service requests from customers and relay details to field service teams in a timely manner.
Analyze service trends, identify recurring issues, and recommend process or system improvements.
Maintain accurate records and documentation related to customerservice activity.
Perform additional duties as assigned to support customerservice and business objectives.
*Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.
Qualifications:
High School Diploma or equivalent required.
Strong attention to detail with proficiency in Microsoft Excel and Word.
Excellent verbal, written, and phone communication skills with professional phone etiquette.
Ability to read, interpret, and follow instructions, correspondence, and operating procedures.
Strong organizational and time-management skills.
Ability to work independently while collaborating effectively with internal teams.
High level of professionalism, integrity, and accountability.
Ability to apply common sense reasoning to solve problems involving multiple variables.
Customer satisfaction and retention levels
Timely and accurate processing of service requests
Adherence to SLAs and service quality standards
Effective communication with customers and internal teams
Consistent demonstration of NAVCO's core values: teamwork, integrity, responsibility, respect, honesty, and quality
Company Benefits & Perks:
ESOP - Employee Stock Ownership Program
401(k) Retirement Plan
HSA/PPO health plans, dental, vision, and supplemental life insurance
Annual Profit-Sharing Bonus
Paid Sick & Mental Health Leave: 5 days annually
Vacation Days based on years of service
1 year to end of 4 years: 8 days
5+ years: 13 days
Recognition and Rewards Program - Assembly
Social Responsibility Day (1 paid workday annually to volunteer)
10 Paid Holidays
Personal Floating Holiday (8 hours annually)
Magellan Employee Assistance Program
AAP / EEO Statement:
NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.
$29k-41k yearly est. 4d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Customer service advocate job in Little Elm, TX
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$18k-31k yearly est. 60d+ ago
Client Transaction Services Specialist / Team Lead (Locations: Dallas and Atlanta)
Accenture 4.7
Customer service advocate job in Irving, TX
The Client Transaction Services (CTS) team consists of more than 700 Accounting and Finance professionals with pricing and commercial structuring expertise worldwide and reports to the Chief Sales Officer. The CTS team, also known as financial architects, works closely with our sales, solutions, and legal teams to help shape and price complex consulting and outsourcing arrangements. The team develops and structures business cases for client engagements, new Accenture offerings, and go-to-market opportunities with Accenture ecosystem alliance partners. Typical deal structures incorporate innovative financial solutions and sophisticated pricing and risk management concepts to address client business needs. CTS professionals act as independent business advisors to the sales team as these deal structures are being developed and are accountable for the financial quality of bids.
Client Transaction Services Specialist - prepares the financial models and analysis for complex outsourcing and consulting arrangements. Supports the creation of the pricing approach and the client value proposition. Uses accounting principles to prepare income statements, balance sheets and cash flows in compliance with US GAAP, Accenture Policy and Commercial Standards.
Additional responsibilities include:
+ Prepare and present financial statements supporting new client opportunities
+ Leveraging client cost data to develop cost baselines and client business cases in support of sales efforts
+ Identifying costs and performing the cost buildup for an individual opportunity
+ Assessing and applying various pricing methodologies to meet company and client objectives
+ Ensuring revenue recognition is US GAAP compliant and Accenture Policies are reflected accurately within the financial models
+ Responsible for acquiring and maintaining all documentation supporting the financial statements on all new opportunities
Basic Qualifications:
+ Bachelor's degree in Accounting, Finance, or Economics
+ Minimum of 3 years of experience at a large corporation performing pricing and deal structuring as a financial analyst
+ Minimum of 2 years of experience utilizing Excel and financial concepts such as NPV, IRR, and Payback
Preferred Qualifications:
+ Have knowledge in applying US GAAP
+ Hold a CPA/MBA
+ Are a PC user and know the Microsoft Office Suite
+ Experience budgeting
+ Can work on more than one project at a time
+ Like to work both independently and as part of a team
+ Feel comfortable talking with senior managers
+ Have a strong attention to detail
+ Can work creatively and analytically to solve problems
+ Easily share your ideas in person and in writing
+ Give others the information and assistance they need with a positive 'can-do' customerservice attitude
+ Have led a team - at school, at work, or in the military
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Hourly Salary Range
California $30.67 to $94.23
Cleveland $28.41 to $75.38
Colorado $30.67 to $81.39
District of Columbia $32.69 to $86.68
Illinois $28.41 to $81.39
Maryland $30.67 to $81.39
Massachusetts $30.67 to $86.68
Minnesota $30.67 to $81.39
New York/New Jersey $28.41 to $94.23
Washington $32.69 to $86.68
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$59k-83k yearly est. 2d ago
Customer Service Representative
Tata Consultancy Services 4.3
Customer service advocate job in Plano, TX
The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections.
CSAT measurement & improvement:
Run structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions.
Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership.
Stakeholder collaboration
Work hand‑in‑hand with Engagement Managers and client sales teams to align messaging and resolve customer concerns quickly.
Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences.
Compliance & documentation
Adhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record.
Outcomes & KPIs (program‑aligned)
Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on “optimal customer satisfaction.”)
First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks.
Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents.
Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards.
Qualifications:
2-4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes.
Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders.
Experience with ticketing/CRM tools and structured survey/feedback collection.
Salary Range: $40,000 - $55,000 per year
$40k-55k yearly 2d ago
Client Specialist
Barry's 3.7
Customer service advocate job in Dallas, TX
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************).
Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customerservice in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
CustomerService:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$44k-81k yearly est. 2d ago
Registered Client Service Associate | Dallas, TX
BCI-Brokerage Consultants Inc.
Customer service advocate job in Dallas, TX
A forward-thinking, technology-driven Registered Investment Advisor and Financial Planning firm dedicated to delivering innovative investment management and holistic financial planning solutions is seeking a Registered Client Service Associate. Serving individuals, families, and small businesses, to build customized financial plans and dynamic portfolios designed to manage risk and optimize returns. As a privately owned, fiduciary firm with no sales incentives or proprietary products, their focus is on creating long-term value through trusted client relationships.
The Registered Client Service Associate will play a key role in supporting senior advisors by preparing portfolio materials, coordinating client interactions, and helping to deepen and retain client relationships.
Responsibilities:
Support the advisors in servicing clients by preparing financial plans, conducting investment research, and executing trades and transactions
Coordinate and prepare for client meetings, including scheduling and confirming appointments, updating the CRM system, creating meeting agendas and summaries, greeting clients, and ensuring timely follow-up
Manage new business processing by preparing necessary forms, collecting signatures, submitting documentation to the home office, tracking applications, and coordinating rollovers
Assist with marketing efforts, including preparation and organization of marketing materials and event support
Perform general administrative responsibilities, such as trade support, answering the advisor's phone, drafting routine client correspondence, maintaining client files, and managing internal communications and alerts
Requirements:
Bachelor's degree and/or equivalent experience required
3+ years of relevant industry experience
Prior experience working with High Net Worth (HNW) clientele
Active IAR registration and Series 65 license required
Certified Financial Planner (CFP) designation preferred or willingness to obtain
Proven experience in client service or advisory environment
Excellent organizational and time management abilities
Capable of managing multiple priorities and meeting deadlines
Effective communicator across all levels of the organization
Team-oriented and process-driven approach
Proficient in Microsoft Office Suite and other relevant software systems
Previous experience with platforms such as Fidelity, Black Diamond, eMoney, Nitrogen (formerly Riskalyze), and Wealthbox is preferred
$33k-56k yearly est. 2d ago
Client Service Associate
Boutique Recruiting
Customer service advocate job in Dallas, TX
An independent wealth management and investment advisory firm is hiring a seasoned Client Service Associate to step into a critical, high-impact role supporting the firm's largest and most complex book of business. This is a true plug-and-play position for an experienced CSA who knows how to handle sophisticated clients, alternative investments, and complex entity structures without handholding. You'll own account operations end to end, manage high-volume money movement, and act as a trusted execution partner to advisors in a fast-paced, high-expectations environment. This role is built for a sharp, unflappable CSA who thrives under pressure, thinks several steps ahead, and believes no task is beneath them when client outcomes are on the line.
Client Service Associate Responsibilities:
Support two senior advisors managing a $900M book of complex client relationships
Open and maintain sophisticated accounts for individuals, trusts, LLCs, partnerships, and corporations
Process and manage alternative investment subscriptions and related documentation
Handle high-volume money movement, including wires and transfers
Enter trades and complete investment-related paperwork accurately and efficiently
Track workflows and ensure all client action items are completed on time
Coordinate with fund administrators, custodians, attorneys, and CPAs
Maintain meticulous records and documentation across systems
Proactively identify and resolve issues before they escalate
Jump in wherever needed: this is a hands-on, all-in role
Client Service Associate Requirements:
5+ years of experience as a Client Service Associate within an RIA
Proven experience with complex account openings at the custodial level
Hands-on experience with alternative investments and subscription documents
Strong client-facing communication skills
Exceptional attention to detail and follow-through
Ability to manage multiple priorities in a fast-paced, demanding environment
Experience working with custodians (Schwab, Pershing, or similar)
Thick skin, accountability, and a problem-solving mindset
Bachelor's degree preferred, but experience outweighs credentials
Benefits:
Annual performance-based bonus
Annual reviews with potential 5-10% merit increases
Medical, dental, and vision coverage is fully paid for employees
401(k) with employer match after 6 months (no employee contribution required)
PTO + 12 paid holidays aligned with NYSE schedule
Predictable daytime schedule with strong work-life balance
Family-oriented, stable firm with long-term growth opportunities
Opportunity to expand the role over time into marketing or business development support
This is not an entry-level or task-only CSA role. It's a seat for someone who takes ownership, thrives in complexity, and wants to be trusted with one of the most important books of business in the firm. If that sounds like you, we want to hear from you! Apply now! #LI-KL1
$33k-56k yearly est. 8d ago
Customer Service Representative - State Farm Agent Team Member
Adrian Valdez-State Farm Agent
Customer service advocate job in Rockwall, TX
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$26k-34k yearly est. 2d ago
Customer Success Specialist
Net2Source (N2S
Customer service advocate job in Plano, TX
Do you love developing and nurturing great relationships?
As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S
Location: Onsite from Plano,TX
Qualifications:
Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with O&G or IT MSP clients.
Strong understanding of working with VMS and MSP based accounts.
Any experience working with a Hybrid/Offshore delivery model will be a plus.
Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
Strong interpersonal and communication skills.
Excellent negotiation and problem-solving abilities.
Excellent reputation and relationship-building skills.
Ability to work in a fast-paced, target-driven environment.
Must be a self driven and highly motivated individual.
Proficiency in using applicant tracking systems (ATS) and other relevant software.
Key Responsibilities:
Be the single point of contact for our Fortune 500 clients
Build long-term client partnerships to understand their challenges and provide solution.
Maximize market share with a client to make us their trusted staffing supplier.
Qualify new job orders and work with the delivery lead for better coverage and support.
Present candidates to Hiring Managers and follow up for feedback .
Coordinate with Client to schedule candidate interviews and onboarding.
Coordinate with recruiting team including screening, orientation, and placement of candidates.
Use CRM/ATS (Job Diva) to manage activities.
Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.
Additional Requirements:
Must be open to travel across the country, especially locally, and support clients from their offices.
Availability to work outside regular office hours, if needed.
Benefits of working at N2S:
Uncapped Commissions
100% Contribution to Health/Dental/Vision
$30k-55k yearly est. 4d ago
Customs Specialist
ALS Recruiting Ltd.
Customer service advocate job in Dallas, TX
Job Title: Customs Specialist
About the Role
We are seeking a detail-oriented and experienced Customs Specialist to join our growing team. In this role, you will be responsible for preparing and filing customs entries, ensuring compliance with U.S. Customs and Border Protection (CBP) regulations, and supporting our clients with accurate, timely documentation for import shipments. The ideal candidate is proactive, knowledgeable in customs regulations, and thrives in a fast-paced logistics environment.
Key Responsibilities
Prepare and submit accurate customs entries (including ISF, ABI, FDA, USDA, etc.)
Review commercial documents for compliance with U.S. customs laws
Classify products using the Harmonized Tariff Schedule (HTS)
Communicate with CBP, carriers, freight forwarders, and clients as needed
Track and monitor the clearance process to ensure timely release of cargo
Maintain up-to-date knowledge on customs regulations, duty rates, and trade compliance
Resolve customs holds, exams, and discrepancies
Provide exceptional customerservice to internal teams and external clients
Qualifications
3+ years of experience as a Customs Entry Writer (or similar customs compliance role)
Strong understanding of U.S. import regulations and customs documentation
Experience with ACE/ABI systems
Knowledge of HTS classification and PGA requirements
Excellent communication and problem-solving skills
High attention to detail and ability to multitask
Customs Broker License is a plus, but not required
Benefits
Competitive salary based on experience
401(k) retirement plan with company match
Health, dental, and vision insurance
Paid time off (PTO) and paid holidays
Opportunities for professional development and certification support
Flexible work schedule / hybrid options (depending on experience)
Friendly, supportive team culture
$30k-55k yearly est. 3d ago
Customer Service Representative
Novax Recruitment Group
Customer service advocate job in Addison, TX
🔍 CustomerService Representative (Inside Sales)
📍 Plano, TX
💼 Full-Time
💰 Competitive Salary + Full Benefits + Career Growth
🚀 Why This Role Matters
We are partnering with a respected, long-standing manufacturer in the infrastructure and engineered products sector. This role is central to customer experience and sales execution-serving as the primary link between clients, sales teams, and operations from initial quote through final delivery.
If you excel in fast-paced, detail-focused environments and enjoy blending customer interaction with internal collaboration, this is your opportunity to grow into a key commercial role within a stable and growing organization.
🔍 What You'll Be Doing
Prepare and issue customer quotes; review purchase orders for accuracy
Be the primary point of contact for customer inquiries and sales support
Manage the full order lifecycle-scheduling, changes, and shipment notifications
Maintain customer records and log interactions in CRM/ERP systems
Track orders, resolve service issues, and support Outside Sales teams
Cross-train in order fulfilment to provide team coverage as needed
🧠 What We're Looking For
High school diploma or equivalent; Bachelor's in Business or related field preferred
3+ years in Inside Sales, CustomerService, or a similar client-facing role
Experience in infrastructure, engineered products, B2G, or project-based sales is a plus
Strong skills in quoting, pricing, and order management
Proficiency with ERP systems and Microsoft Office (NetSuite experience preferred)
📈 Career Progression
This role is designed for growth. You'll gain exposure to sales, operations, and product management, with a clear path to advance into senior inside sales, account management, or sales support leadership.
🎁 What We Offer
Competitive salary based on experience
Comprehensive health & benefits package
Hybrid/office-based flexibility depending on business needs
Ongoing training and professional development
Long-term career opportunity in a stable, essential industry
Submit resume to ****************************
$26k-34k yearly est. 3d ago
Customer Service Representative - Insurance
AAA-The Automobile Club 4.5
Customer service advocate job in Coppell, TX
CustomerService Representative - Insurance. AAA Auto Club Enterprises is hiring full-time, motivated CustomerService Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a CustomerService Representative, CustomerService, Insurance, Representative, Retail, Training
$25k-31k yearly est. 5d ago
Customer Service Representative
Alliance Aviation Services
Customer service advocate job in Fort Worth, TX
Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele-including civilian, military, and cargo operators.
With a strong reputation built on operational excellence, AAS combines world-class customerservice with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.
Position Summary:
AAS is seeking a polished, professional, and enthusiastic CustomerService Representative (CSR) to join our team in Fort Worth, TX. Reporting to the Customer Experience Manager, the CSR plays a vital role in delivering world-class customerservice while performing key administrative and operational duties. This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders. As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality.
Responsibilities:
Front Desk and Customer Engagement:
Serve as the first point of contact, creating lasting impressions through service excellence.
Greet and assist guests at the FBO with warmth and professionalism.
Provide VIP planeside greetings with carpet service, ensuring an elevated arrival experience.
Maintain clean, organized, and welcoming facilities and amenities.
Answer incoming calls and emails promptly and courteously, efficiently resolving inquiries.
Utilize creativity and attention to detail to create memorable experiences for guests.
Administrative and Logistics Coordination:
Support smooth operations with precise documentation and resource management.
Retrieve and distribute incoming mail throughout the facility.
Accurately receive, communicate and ensure completion of fuel and service requests
Communicate with use of two-way radios with team members and customers.
Input customer data and service details into systems such as TAS, FlightBridge, and Salesforce.
Organize and maintain internal documents, reports, and logs.
Accurately invoice and collect payment for services rendered in a timely manner.
Reconcile vendor billing and commissions and place orders.
Guest Services and Travel Coordination:
Facilitate seamless guest experiences and personalized travel solutions.
Maintain and clean crew cars provided for customer use.
Wash and service base customer vehicles, ensuring optimal presentation.
Manage rental vehicle reservations, contracts, and check-in processes on behalf of rental agencies.
Assist customers in placing accurate and timely catering orders.
Support travel arrangements, including hotel accommodations, ground transportation and charter coordination.
Provide proactive recommendations and assistance tailored to guest preferences.
Sales, Marketing and Event Support:
Promote services and support major aviation events with professionalism.
Contribute to marketing initiatives and promotional campaigns.
Assist with the coordination and operations of premier events such as NASCAR, philanthropic and industry events.
Represent AAS during special events with poise and attention to detail while ensuring minimal disruption to normal operations.
Cross-Functional Support:
Assist in the security of the airport, our customers, their assets and our team members.
Contribute to ongoing excellence through collaboration and continuous improvement.
Assist in training and onboarding new CustomerService Representatives.
Perform additional duties as assigned to support the FBO's operational success.
Required Skills and Abilities:
Strong command of Microsoft Office tools (Word, Excel, Outlook, PowerPoint) for document handling and communication.
Familiarity with Salesforce or comparable CRM systems to manage customer relationships and workflow.
Operational experience with VHF and two-way radios to ensure accurate, real-time communication across departments.
Exceptional verbal and written communication with a professional, customer-first attitude.
Ability to communicate clearly and calmly under pressure-whether in person, by phone, or over radio.
Demonstrated ability to multitask efficiently in a fast-paced, service-driven environment.
Excellent organizational habits with a keen eye for detail and task prioritization.
Strong time management skills and a proactive approach to getting things done.
High level of discretion and professionalism, especially when interacting with VIP clientele.
Versatile and composed when working in dynamic settings or handling last-minute requests.
Team-oriented with a self-motivated attitude and a commitment to maintaining high standards.
Education and Experience:
High school diploma or equivalent required.
Minimum of 3 years of experience in customerservice, preferably in aviation, hospitality, or luxury service environments.
Exposure to aviation operations or prior experience within a Fixed Base Operator (FBO) preferred.
Experience working in high-volume or fast-paced environments where multi-tasking and client engagement are key to success.
Familiarity with scheduling platforms, service coordination tools, or CRM systems such as Salesforce preferred.
Bilingual proficiency preferred.
EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
#AAS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$26k-34k yearly est. 2d ago
Customer Service Representative - State Farm Agent Team Member
Amado Flores-State Farm Agent
Customer service advocate job in Fort Worth, TX
Benefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Amado Flores - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
$26k-34k yearly est. 2d ago
Customer Service Representative - 1st Shift, 7:00am to 3:30pm, Mon - Fri
Allen Distribution 4.3
Customer service advocate job in Fort Worth, TX
Job Title: CustomerService Representative
Department: Operations
Reports To: Distribution Manager
Position Type: Full Time
Shift/Schedule: 1st Shift, 7:00am to 3:30pm, Mon - Fri
Salary: $20.00 + $1.00, Shift differential per hour when applicable.
Purpose of PositionAccurately process incoming and outgoing orders within designated systems. Provide customerservice to daily activities related to warehousing operations.
Values and Business Practices:
Customer First - We deliver on what we promise to our customers with a positive attitude.
We treat everybody with respect and dignity.
We operate with high business ethics.
We are a good corporate citizen.
We value our professional relationships.
We strive to have a "Continuous Improvement Culture".
We are committed to the safety of our employees and our equipment/facilities.
Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.
Flexibility:
Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability:
Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude
Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.
Willingness to learn:
Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative:
Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc... Promote teamwork and assist in all areas and processes in the operation as needed / required.
Quality of Work:
* Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once - OHIO", by completing work correctly the first time.
Follows directions:
Follows all written and verbal instructions provided by management, project leader, etc...
Communication:
Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance:
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Safety:
Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.
Position Competency:
Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers.
Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
Proficient and accurate data entry skills.
Must be able to sit for extended periods.
Must be able to twist, squat and reach above shoulder level
Position Expectations
Productivity:
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
Enter and complete all inbound and outbound orders and extra billing by end of work shift.
Review open receipts and orders daily and communicate any issues to your manager.
Assign trailers to designated dock doors to ensure efficient warehouse flow.
Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
Safety:
Follow established Dock Safety Policy.
Follow safety and security policies and SOPs.
Follow established Visitor Policy.
Follow Inbound Trailer Security and Outbound Trailer Security SOP.
Quality:
Ensure that all system entries are accurately entered.
Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
Ensure lift operators have completed all inbound and outbound paperwork correctly. Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.)
Initiative
Knowledge of multiple accounts and/or job functions within given operation.
CustomerService:
Interface directly with the customer and maintain a professional and courteous relationship with all customers.
Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including a factual response.
Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors).
These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.
Salary Description
$20.00 /Hourly
$20 hourly 6d ago
Member Service Representative (Healthcare)
Hornet Staffing, Inc., a Gee Group Company
Customer service advocate job in Irving, TX
Fulltime onsite role in Irving Texas with no nights or weekends!
Member Service Specialist/Healthcare CustomerService
Notes: 2 years of customerservice experience in healthcare insurance or related in call center environment or high volume inbound call setting.
Job description:
The Member Services Specialist serves as a frontline ambassador for the health plan, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business. As the initial point of contact, this role extends beyond basic call handling-Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution. Specialists develop working knowledge of benefit structures, assist callers with portal navigation and access, and begin interpreting claims activity to support both member and provider inquiries.
This position blends customerservice excellence with technical skill-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows. Specialists are expected to gain proficiency in core platforms used for eligibility verification, claims review, and member account management (e.g., HSP, HPS, HealthTrio). All interactions must be documented with a clear and concise recap of the call's purpose
(Must pass National and Federal background check and Education verification -HS Diploma/GED minimum)
How much does a customer service advocate earn in Allen, TX?
The average customer service advocate in Allen, TX earns between $27,000 and $40,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in Allen, TX
$33,000
What are the biggest employers of Customer Service Advocates in Allen, TX?
The biggest employers of Customer Service Advocates in Allen, TX are: