Associate Retirement Services Specialist
Customer service advocate job in Atlanta, GA
Consultant - Implementation Specialist
Atlanta, GA
The role of Consultant - Implementation Specialist serves as an initial point of contact for clients transitioning Non-Qualified Deferred Compensation (NQDC) plan(s) to our VPAS BPA record keeping system. The Implementation team is responsible for partnering with our clients in Underwriting NQDC plans, assisting with responses to RFP questions, plan setup and data conversion.
Qualified candidates will have expert knowledge of NQDC plan conversions, new plan setup, and 409A. You must be a self-starter, work well both independently and within a team, and have exceptional time management skills. Strong working knowledge of 403(b), 457f), and 457(b) plans is a plus.
Responsibilities:
Read, comprehend, and extract retirement plan provisions from the plan's Legal Plan Document.
Translate plan provisions to our internal documentation template(s), used to setup the plan on VPAS BPA.
Setting up NQDC plans on VAPS BPA based on the plan provisions noted in the Legal Plan Document.
Convert and audit participant records from prior Recordkeepers to our VPAS BPA platform.
Partner with and attend weekly (or as scheduled) Underwriting calls with the client to discuss plan provisions for potential new business.
Document any plan provisions that require manual intervention or special handling for on-going plan administration.
Establish a collaborative plan handoff meeting that includes our internal admin team members and the corresponding client's team members.
Identify opportunities to streamline existing processes.
Provide consultative services on best practices to our clients and Plan Sponsors.
Adhere to agreed-upon timelines to meet go live dates, while also being flexible to changes to project timelines.
Meet and exceed client expectations (both institutional and Plan Sponsor levels).
Adhere to Service Level Agreements as they pertain to Underwriting, Plan Implementations, and Plan Conversions
.
You must be a self-starter/motivator.
Qualifications:
Basic
Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Minimum 9 years of experience related to the job description.
Preferred
Five (5) years of experience in the functional area of Implementation, underwriting, and data conversion for NQDC, 403(b), 457(f) and 457(b) plans.
Five (5) years of experience in a client-facing role, interacting with a range of contacts that include the day-to-day to senior level contacts.
Five (5) years of experience with plan processing and administration of NQDC plans. Defined Contribution plans, 403(b), 457(b), and 457(f) plans a plus.
Strong sense of ownership and accountability
Strong written and verbal communication skills
Strong analytical skills
Excellent organizational and follow through skills
High level of sensitivity to service and quality
In-depth understanding of NQDC plan processing and administration under 409A.
Must have a strong aptitude to learn the McCamish Systems VPAS BPA recordkeeping system
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
About Us
Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/
Customer Service Associate
Customer service advocate job in Conyers, GA
As a Customer Service Associate, you will lead the effort to deliver a world-class experience for our customers. For Ashworth, that means owning all of the operational aspects of delivering high quality custom embellished products accurately, on time and complete, minimizing friction points for both the sales representatives and especially the customer.
You will work closely with Customer Service, Sales and Graphic Design to ensure all orders are production ready to meet customer expectations and delivery deadlines. You love being in the trenches and working directly with the customer and Ashworth Team members to solve problems and deliver results. You bring a natural curiosity to work every day to ask the right questions to build better processes and procedures that will drive better results.
Your energy and enthusiasm are contagious and help bring the best out of the people around you. Your organizational and analytical skills enable you to effectively manage our embellished order pool and be a natural problem solver. You are collaborative and have impeccable follow through and attention to detail.
Role and Responsibilities:
Work closely with Sales and Customer Service to ensure detailed and accurate embellished orders are being entered into RepSpark and flowing to NetSuite.
Own the company embellished order pool and work to ensure all embellished orders are production ready in a timely fashion to allow the operation to begin production:
1- Identify and chase artwork needing approval
2- Order approved Heat Transfers and Appliques required to fulfill orders
3- Work closely with 3rd party embroidery partners to manage workflow, priorities and quality execution, including coloring of embroidered orders
4- Work closely with the Operations team to manage workflow, priorities and quality execution of Heat Press orders
Communicate proactively with customer service and sales representatives when problems arise and bring solutions to the table
Leverage NetSuite reporting and available Business Intelligence tools to monitor, measure, track and report on all embellished orders.
Qualifications:
BA/BS degree preferred.
Minimum of 3 years of relevant work experience; experience with Embellishment Services is highly desirable.
Possesses mid-level Microsoft Office skills (Word, Excel, PowerPoint)
Experience working within Enterprise Systems, WMS and Business Intelligence / Business Analytics solutions. NetSuite experience is preferred but not required.
Skills:
Enthusiasm and commitment to deliver high quality embellished products
Strong verbal, written and interpersonal skills
Exceptional listening skills
Ability to organize and prioritize work and meet deadlines
Proactive/Problem solving mindset
Effective team player who collaborates with others and shares ideas
Demonstrate high standards of ethical conduct
Legal International Services Specialist
Customer service advocate job in Chamblee, GA
About Us
We are the largest privately owned legal support services firm in Georgia. We have an excellent reputation in the legal community which is matched with our excellent office culture. We proudly placed in ABC's Best Places to Work for four years and placed first in the medium-sized business category in 2020. We strive to keep our quality, reputation, and culture as we grow.
Role Description
We are seeking a Paralegal / Legal Assistant for our international service of process division. You will provide overall support to our staff attorney. Our international service of process division serves process all over the world.
Responsibilities
Draft and review legal documents
Prepare letters of request for international judicial assistance
Research procedures for the taking of evidence abroad
Inform and advise US litigants on different methods of international service
Monitor and ensure compliance with local, federal, and international rules for service
Work on marketing research projects to grow the department focusing in the Latin American region.
Record and store information
Follow up communication with attorneys via phone and email
Manage incoming calls and provide quotes to potential clients
Qualifications
Associate's or bachelor's degree in legal or international relations - related field.
Previous experience as a paralegal or working in a law office
Familiarity with legal research and documents
Ability to prioritize and multitask
Deadline and detail oriented
Excellent written and verbal communication skills
Bilingual (Spanish) preferred
In-person position
Benefits
Health, dental, and vision insurance coverage.
Retirement savings plan.
Professional development opportunities.
A positive and collaborative work environment.
Work Setting:
In-Person at the Atlanta, GA (Chamblee area) Location
As an equal opportunity employer, Gallo Legal Services does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, disability or genetic information, gender identity, gender expression or any other characteristic protected by law in its employment.
Customer Accounts Advisor Plus
Customer service advocate job in Cartersville, GA
Customer Accounts Advisor
The salary range for this role is $12.75 to $13.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Relations Specialist (Part-time)
Customer service advocate job in Roswell, GA
We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.
With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
* Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
* Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customer's privacy and other proprietary information
We Offer…
* Competitive earnings starting at $18 to $25 per hour
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
Why Orkin?
* You are interested in an opportunity with career potential in a reliable, recession-resistant industry
* You have a service-oriented mindset that leads you to build loyalty and trust with customers
* You hold yourself responsible to commitments
* You value being part of a team
* You want to keep learning, improving and developing as a leader
* You want to join a company that supports the community
* You want a career with a purpose at a mission-driven company that values
* Safety
* Professionalism
* Empathy
* Integrity
* Innovation
Qualifications
What do you need to be successful?
* Previous experience in Customer Service or Sales preferred
* High School Diploma or equivalent required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow through
* Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
What do you need to be successful?
* Previous experience in Customer Service or Sales preferred
* High School Diploma or equivalent required
* Excellent interpersonal and communication skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Strong attention to detail and follow through
* Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
* Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
* Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
* Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
* Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
* Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
* Reschedule unserviced accounts within 24 hours
* Participate in quality assurance processes, programs, and initiatives
* Safeguards customer's privacy and other proprietary information
We Offer…
* Competitive earnings starting at $18 to $25 per hour
* Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Industry leading, quality, comprehensive training program
Why Orkin?
* You are interested in an opportunity with career potential in a reliable, recession-resistant industry
* You have a service-oriented mindset that leads you to build loyalty and trust with customers
* You hold yourself responsible to commitments
* You value being part of a team
* You want to keep learning, improving and developing as a leader
* You want to join a company that supports the community
* You want a career with a purpose at a mission-driven company that values
* Safety
* Professionalism
* Empathy
* Integrity
* Innovation
Invoicing Customer Service Coordinator
Customer service advocate job in Atlanta, GA
Country USA State Georgia City Atlanta Descriptions & requirements About the role: As a part of our Billing team, you will specialize in processing payments and billing customers. You will be responsible for providing unparalleled service to TQL's Sales Teams. This role will manage inbound accounting-related requests via phone, email or in person interaction with a focus on issue resolution, customer satisfaction and relationship development.
What's in it for you:
* $16.50 - $17.50/hour base pay depending on experience
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
* Certified Great Place to Work with 800+ lifetime workplace award wins
What you'll be doing:
* Process incoming paperwork for billing and accounts payable
* Review all documents for accuracy while ensuring they are filled out completely
* Make outbound calls to resolve paperwork issues
* Communicate with sales teams and customers to help resolve any billing discrepancies
* Answer incoming calls and connect them to the appropriate team
* Provide excellent customer service to TQL's internal and external customers through issue resolution regarding billing and payment concerns
* Work cross-functionally with other sales support departments to help resolve billing and payment issues
* Act as a liaison between Sales and Accounting
* Identify billing and/or process issues and escalate accordingly
What you need:
* Availability to work 8am - 5pm
* Ability to take ownership of responsibilities and see tasks through completion
* Excellent communication skills with great attention to detail
* Proficient with Microsoft Office products
* The desire to be a part of TQL while contributing to our continued growth
* Demonstrated exceptional punctuality
* Exceptional organizational skills with strong attention to detail
Where you'll be: 270 Peachtree Street NW, Atlanta, Georgia 30303
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
North Terminal Customer Service Agent
Customer service advocate job in Atlanta, GA
$19.00/hr
Full time
Benefits package available
General Responsibilities:
The role of the North Terminal Customer Service Agent is to provide the highest level of customer service to passengers, the public and employees within the North Terminal common-use areas.
Major Responsibilities and Functions:
Monitor the carousel operations and ticket counters in the North Terminal.
Responsible for day to day assignment of common-use baggage carousels and ticket counters in coordination with flight activity.
Inspect passenger luggage tags.
Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information.
Manage baggage carousels and flight data to ensure passenger baggage is on correct carousel.
Provide information and assistance to employees and passengers, as required.
Other duties as assigned.
Requirements
Qualifications:
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Skill in effective oral and written communication.
Ability to establish and maintain good working relationships with other TBI employees, airline employees, TSA and other
Physical Effort:
Majority of time will be walking the areas assisting airport, airlines and visitors with information. Ensure that pedestrian traffic is moving and unobstructed. Walking and standing for extended periods of time are required throughout the course of daily activities.
Mental Effort:
Position involves sensitive encounters with passengers and airline employees and requires a sense of responsibility to provide the most accurate information. Stress associated with responding to/solving problems with the travelling public. Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanour under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs.
Customer Success Consultant
Customer service advocate job in Atlanta, GA
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$73,805 - $98,406 in these states: CO
$77,322 - $103,089 in these states: CA, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Customer Relationship Executive
Customer service advocate job in Atlanta, GA
The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients.
Successful candidates will have a track record of sales achievement, as well as experience with: Analyzing the industry trends and competitive landscape; researching new opportunities and potential partners that align to corporate strategy; Building relationships with new clients, partners, and vendors to accelerate growth in new accounts; and, participating other government-relevant industry associations is preferred to build brand awareness and to cultivate broad relationships for future business pursuits.
Contributions
Contributions
First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships.
This focus requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities
Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline and partnerships;
Works with capture resources to develop the overall win strategy and performs associated opportunity marketing;
Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers;
Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors;
Interacts routinely with all levels of Steampunk's Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items.
Qualifications
Specific qualifications of the ideal candidate include the following:
Bachelor's Degree in Business, Marketing, Computer Science, Systems Engineering or related degree
Minimum of 6 years experience in IT, preferably in business development or sales
Demonstrated experience in navigating Federal acquisitions processes successfully
Successful track record of identifying and closing opportunities
Strong organization, presentation and planning skills and experience
Excellent written/verbal communication skills
Ability to manage multiple priorities in a fast-paced, high growth environment
Candidate will reside within the Atlanta, GA area
PERSONAL STYLE
Self-motivated, confident and entrepreneurial.
Thrive in, and enjoy a high energy, fast-paced environment. He/she will have a proven ability to present an exceptional, energetic, effervescent, engaging, and effective leadership style, which is manifested in every way through words and action.
Intellectual strength, with a disruptive thought process and a unique perspective.
High moral values, confidence, humility, integrity
Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond the day-to-day responsibilities to understand broader corporate strategy.
Hands-on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals.
About steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $175,000 to $200,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Department of State and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit *************************
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
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Auto-ApplyCustomer Service Professional
Customer service advocate job in Lawrenceville, GA
Title: Customer Support Professional "CSP" Functions: Customer Service Professional answers customer questions and resolves issues over the telephone for Fortune 500 and mid-level companies. Restricted States: California, Connecticut, Massachusetts, Maryland, Oregon, Wisconsin and New York (Due to strict work from home regulations we don't do business in these States)
Responsibilities:
Must be available to take calls, be productive, and engage in positive interactions, effectively meet the needs of the Customer while reinforcing trust and taking into consideration the Customer's time and availability.
Will create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.
Will identify our customers' needs by asking clarifying questions to effectively promote clients' products and services, and articulate the features and benefits in a competitive manner through successful negotiations.
Take action to proactively learn new information, report Customers ' impacting concerns. Think outside the box on Customer resolutions and share best practices with others.
Benefits:
Monthly bonuses.
Choose your own schedule. (15 Hours Minimum Per Week)
Work part-time or full-time.
Work remotely
No cold calling. All inbound and outbound calls
We fully train and support.
Requirements:
Experience with computers, keyboarding is required.
Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities.
Ability to work a minimum of 15 hours a week
Hardwired Internet & USB headset.
Compensation:
Hourly: $9.50 - $15.00 (Pay Is Based On Placement.)
Alpharetta, Georgia 30009
Customer Service and Sales Agent - Farmers
Customer service advocate job in Canton, GA
Job Description
$30,000 - $45,000 Starting Base
Our agency is
quickly growing
and we are looking for a confident and highly motivated individual that's interested in a great sales and earnings opportunity, willing to learn everything the industry has to offer!
We offer Home - Auto - Life - Commercial sales with strong training support.
No prospecting needed, leads are funneled into agency aggressively. Average producer makes over $1000/mo. in additional sales commissions and bonuses. Opportunities for promotion and advancement into a well paying career available depending on effort .
Sales commission and bonuses average over $1000/mo.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Career Growth Opportunities
Tuition Reimbursement
Retirement Plan
Vision Insurance
Dental Insurance
Disability Insurance
Accident Insurance
Hospital Insurance
Responsibilities
Call prospective customers by operating telephones, dialing systems, and other internet technologies.
Develop insurance quote proposals, makes sales presentations, and closes sales.
Meet new business production goals and objectives as established.
Provide exceptional customer service including commission generating cross sell solutions.
No prior experience is necessary.
Apply for the position today by submitting the form and completing the assessment.
Requirements
Confident, driven self-starter who works well independently.
Possess an upbeat, coachable, and enthusiastic attitude.
Must have the ability to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Be capable of handling customer rejection.
Licenses can be acquired within one month after hire with paid training to acquire licenses.
$500 Sign on bonus with both P&C and L&H licenses.
Customer Relations Specialist / Retail Administrator (Customer Care opportunity in Cartersville / Ca
Customer service advocate job in Canton, GA
Job Description
Are you looking for a growing, but stable company in which to build a career in the Cartersville / Canton, GA area? Do you enjoy interacting with customers by telephone and in-person? If so, Blossman Gas & Appliance seeks customer-oriented applicants looking for a professional growth opportunity to apply for the position of Customer Relations Specialist at our growing, retail location in the Cartersville / Cassville, GA area. We are America's largest, independent propane company with more than 80 locations in 12 states. Due to our culture, these positions have very little turnover.
Our Customer Relations Specialists are the primary, first line of contact for our customers. They answer the phones, coordinate the daily closeout and deposit, post payments, schedule gas deliveries and other services, and promote/sell Blossman's core line of appliances and services. The position blends customer-care, computer work, and consultative selling.
Key qualifications include:
High school diploma required; some college or earned degree helpful
Professional, friendly demeanor; enjoy helping people; comfort with recommending products and solutions
Ability to work regularly in a fast-paced, retail setting
Solid computer skills and the ability to learn new software
Reliable; solid work ethic
Desire to work M-F from 8-5 with limited overtime
Pass pre-employment background check, drug screening, and other pre-employment steps
*Our office remains busy throughout the year so someone who is friendly with solid organizational skills will be needed to help ensure success in this position. A strong commitment to safety, consistent with company policy, is also important.
Competitive pay will depend on prior experience. Excellent benefits including PTO, health insurance, 401k w match and bonus opportunities are included. Ongoing training and a solid company culture await you!
If you live locally, enjoy retail/clerical/customer-service, and want to work for a great company, then we encourage you to submit your application for consideration.
Due to the anticipated large number of responses to this ad only those with the necessary experience requirements may be contacted.
Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. Drug-free employer.
Customer Service Agent
Customer service advocate job in Atlanta, GA
Customer Service Agent - Remote Data Entry Clerk
This is your opportunity to start a long-lasting profession with unlimited opportunity. Find the freedom you've been looking for by taking a moment to complete our online application. Benefits:
Excellent weekly pay
Safe work environment
Multiple shifts are readily available from early morning to night and no experience is needed.
You will have sufficient opportunity for growth
Part-time readily available - select the days you want to work
A dedication to promote from within
Responsibilities:
Must be able to perform duties with or without sensible accommodation
Perform all other responsibilities as appointed
Assist in developing a positive, professional and safe workplace
Qualifications:
No experience, Willing to train
Ability to work within recognized turnaround times
Must have outstanding interpersonal skills and the ability to arrange simultaneous tasks
Ability to translate and apply company policies and procedures
Excellent verbal and written communication skills
Ability to work both independently and within a team environment
Ability to remain organized, regard to detail, follow directions and multi-task in a professional and efficient way
Service Professional
Customer service advocate job in Fayetteville, GA
Pest Control Service Professional
Looking for a place to GROW?
Anticimex GA Family of Brands has been providing integrated pest management services throughout Georgia and the Carolinas for over 45 years! Our commitment is to ensure the health and safety of our team members, customers, and the environment through industry leading, sustainable, integrated pest management solutions.
We are passionate about service. We are experts in our industry. We build lifelong careers. We seek out service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to assist your development by offering continued opportunities in a safety-first environment. We are dedicated to growth, and if you are too, let's take this journey together!!
#oneteamonegoal #OTOG
What You'll Get... We want to help our employees build a great career and a great future. At Anticimex Inc, you'll have access to these great benefits!
Health and Well-being:
Cigna medical, dental, and vision insurance options
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Financial Security:
Competitive hourly compensation
401(k) Savings Plans
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Work/Life Balance:
Full time, year-round employment
Paid training
A take home company vehicle for field positions with a gas card
Paid time off
A peer-to-peer employee recognition program
Opportunities for advancement
What You'll Do... As a Pest Control Technician, you'll spend your day helping other people in the community by solving their pest issues and building long-term relationships via honesty, empathy, and outstanding customer service. You'll spend your day traveling to appointments and meeting with customers to assess pest problems in and around their homes and workplaces and executing specialized treatment plans. You will look to solve existing pest problems and recommend corrective actions to prevent issues.
Who You Are... What does it take to be a successful technician at Anticimex Inc? For starters, you'll be enthusiastic and dedicated with an eye for detail and a love of customer service. You'll also have...
The ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position yourself to conduct service under/around furniture, equipment, and tight spaces
The ability to safely move items and equipment weighing up to 50 pounds
The ability to work outdoors in all regular seasonal weather conditions
Technical proficiency with computers, smart phones, etc.
A valid driver's license with an acceptable driving record
The ability to read, write, speak, and comprehend English
Good oral and written communication
Solid attention to detail
Legal eligibility to work in the U.S.
Availability to work a flexible schedule (Monday - Friday, with the occasional Saturday between the hours of 8:00 a.m. and 5:00 p.m.)
High school degree or equivalent
Who We Are... Anticimex is a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.
Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:
Application submission
Short phone interview
Interview in person
Offer call
Criminal background check, MVR & drug screening
Official start date confirmed
Welcome!
EOE/M/F/Vet/Disabled
Anticimex Inc is a Drug-Free Workplace
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekend availability
License/Certification:
Driver's License (Required)
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Auto-ApplyPsychic & Tarot professional readers
Customer service advocate job in Atlanta, GA
Psychic & Tarot professional readers needed for a professional psychic network. Customers are given the quality as all readers hired have been screened prior to hire.
Customer Service Property & Casualty Insurance Agent
Customer service advocate job in Avondale Estates, GA
Job Description
Join Chatman & Associates Inc, a vibrant company dedicated to providing top-notch customer service in the heart of Avondale Estates, Georgia. We are eager to welcome an enthusiastic Property & Casualty Insurance Agent to our dedicated team. Our company prides itself on maintaining a friendly and inviting atmosphere, ensuring our clients feel valued and understood. As an in-office role, this position offers the opportunity to interact directly with the community we serve, fostering genuine relationships and delivering personalized insurance solutions. Your role as an insurance agent will be pivotal in guiding clients through the insurance process, ensuring they receive tailored plans that best fit their needs. If you are passionate about customer service and wish to make a real impact within a positive and supportive environment, consider joining us at Chatman & Associates Inc to further your career in insurance.
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Hands on Training
Health Insurance
Retirement Plan
Mon-Fri Schedule
Responsibilities
Customer Engagement: Actively engage with clients to understand their insurance needs and provide tailored solutions. Must be proficient in Insurance Reviews
Policy Management: Keep track of client policies, ensuring updates and changes are executed efficiently.
Claims Assistance: Assist clients in navigating the claims process, ensuring timely and satisfactory resolutions.
Risk Assessment: Evaluate clients' insurance requirements, offering advice on suitable coverages based on assessed risks.
Problem Solving: Address client concerns and inquiries, providing accurate information and practical solutions.
Industry Expertise: Stay current with changes and trends in the insurance industry to offer informed guidance to clients.
Requirements
Licensing: Candidate: Must possess an active Property & Casualty Insurance License.
Experience: Prior experience in customer service and Insurance is required..
Communication Skills: Excellent verbal and written communication abilities.
Customer Service: Strong commitment to delivering exceptional service and exceeding client expectations.
Problem-Solving: Ability to analyze customer needs and provide effective solutions.
Team Collaboration: Capable of working collaboratively with colleagues in an office setting.
Tech Skills: Proficiency in using computer applications and CRM software.
Remote Customer Service Agent
Customer service advocate job in Atlanta, GA
Your Gateway to a Rewarding Career!!
Are you passionate about your clients and delivering outstanding customer service? Adventures Await is on the lookout for a Remote Customer Service Agent to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.
What We Offer:
· Multiple Training Opportunities: We believe in nurturing our team's potential with extensive training support.
· Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
· Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work
Attractive Benefits:
· Employee discounts to fuel your passion.
· Flexible schedule for a better work-life balance.
· Professional development assistance to advance your career.
Your Role:
· Deliver professional customer service via phone and/or email.
· Assist clients in planning seamless experiences.
· Prepare and manage client accounts and needs.
· Maintain meticulous records in line with government regulations and company policies.
· Organize and manage files effectively.
Who We Are Looking For:
· A responsible, self-driven individual with a strong work ethic and professional demeanor.
· Someone who thrives both independently and as a team player.
· A detail-oriented, organized professional with exceptional communication skills.
· Coachability and a keenness to learn and grow within the industry.
Embark on a journey with an established company, where your career is rewarding. Apply now and let your professional adventure begin!!
Customer Service Agent
Customer service advocate job in Atlanta, GA
Check out this new opportunity!
Doherty Staffing Solutions is currently partnering with a leading manufacturing company located in Atlanta, GA. We are seeking candidates for Customer Service Agent roles. Compensation for this contract opportunity is $17.00 per hour. Interested? Read below for more information!
What a Customer Service Agent will do:
Make outbound calls to individuals to encourage the return of their health screening kits
Represent the company with professionalism, empathy, and clarity in all communications
Handle Protected Health Information (PHI) securely and in compliance with HIPAA regulations
Utilize the company's CRM system and softphone application to manage call activity and record information accurately
Troubleshoot basic technical issues independently
Maintain a quiet, private, and distraction-free work environment to protect patient privacy
Adhere strictly to work schedules and start each shift on time
What you need to be a Customer Service Agent:
Proven digital literacy and ability to work independently with computer software and systems
Strong attention to punctuality and reliability
Ability to maintain confidentiality and meet HIPAA compliance standards
Excellent communication and interpersonal skills, with a professional and empathetic demeanor
Access to a private, quiet workspace free from noise or interruptions (no TV, pets, or background noise)
Reliable internet connection and computer equipment suitable for remote work
Commitment to upholding patient privacy and ensuring a positive patient experience
What are you waiting for? Apply now!
Click APPLY NOW to complete our mobile-friendly, online application. For questions or further information about the Customer Service Agent positions, please contact our Alexandria jobs office directly at (320) 763-3121.
Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.
Call Center Operator
Customer service advocate job in Duluth, GA
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for all Shifts including nights and weekends.
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience High school diploma or equivalent training and experience.One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred
Knowledge, Skills and Abilities: Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities: Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.Manages (inbound/outbound) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
Auto-ApplyStrategic Account Service Specialist
Customer service advocate job in Atlanta, GA
Our Story:
Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l
eading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe
under brands such as HillPhoenix and Anthony.
DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title: Strategic Account Service Specialist
Location: Remote
What we are looking for:
The Strategic Account Service Specialist represents both Anthony and Hillphoenix brands (Dover Food Retail - DFR), creating and maintaining relationships with our customers, dealers, and regional contractors. This position serves as the primary point of contact and service manager for assigned customers and/or initiatives. The leader in this role is responsible for overseeing, managing, & driving exceptional customer outcomes related to after-sales support for assigned customers. The successful candidate will possess deep commercial refrigeration expertise, project management skills, and the ability to lead & drive results in a highly matrixed organization. This is a key role in gathering information in the field to ensure rapid and complete resolution to quality issues and help identify potential design changes. This role will work closely with multiple functions in ensuring that we deliver after-sales support with a consistent focus on exceeding our customers' expectations.
What you will be responsible for in this role:
Serve as primary point of contact for assigned customers to communicate to manage communication between the field, the internal team(s) & sales team (s).
Utilize knowledge of refrigeration, mechanical, hydronic, and electrical machinery to make independent decisions about repairs, modifications, or updates to DFR equipment, by giving direction to the end user or contractor
Work with contractors and dealers on installation and maintenance of equipment; identifying broad training opportunities and relaying back to training department
Ensure DFR quality standards are being met through Customer visits and follow-ups
Works with product management, engineering, and quality to define proper maintenance schedules for DFR equipment for inclusion in technical and installation manuals
Oversee new equipment start-ups as needed to ensure successful installation and operation, especially with new products
Serves as subject matter expert for assigned customers & manages communication between the field, the internal team(s), field sales distributors and end-users.
Systematically diagnoses field issues, creating thorough field reports that include the process used to diagnose, the measurements and observations collected, and finally developing a robust conclusion with recommendations on actions to resolve; this includes scheduling and coordinating work with 3rd party service providers.
Oversees contractor engagement for assigned customers
Identify quality and performance trends and report to the appropriate organization to assure root cause problem resolutions
Develop, manage and drive critical customer KPIs as well as internal metrics
Minimum 80% travelling requirements with occasional weekend travel when necessary
What are the basic qualifications?
High School diploma/GED with ten (10) or more years of HVAC or Refrigeration experience and or (8) years in the Commercial refrigeration industry.
What are the preferred qualifications?
EPA Certification
Co2 Transcritical
Co2 Cascade
Secondary Glycol
HFC Single Units
HFC Parallel systems
BMS System - Danfoss, CPC, Carel, Copeland, Micro Thermo etc
Prior experience managing projects in an OEM service environment
Prior experience in managing projects with heavy Engineering and / or Quality participation
Superior interpersonal and communication skills
Strong communication skills. Strong MS tools skills (Word, Excel, Powerpoint etc)
To be a great fit for the role:
Ability to read, interpret & communicate documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence for various equipment support roles to obtain resolve and improve the quality of our equipment to our end user.
Ability to speak effectively before groups of 4-50 customers or employees of organization.
Ability to calculate figures and amounts such as, proportions, percentages, area, circumference, and volume.
Ability to work independently with or without direct daily supervision
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form with being able to effectively communicate to colleagues, contractor, end user and or a 3rd party when required
Comfortable / effective with managing multiple projects
Skilled in using technology / scalable methods in collecting, summarizing, and reporting information
3+ years-experience setting up and using project management tools (MS Projects, Excel smartsheet, etc.)
How We Define Our Values and Why You Should Join Our Team:
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.
Collaborative Entrepreneurial Spirit
Winning Through Customers
Respects and Values People
Expectations for Results
High Ethical Standards, Openness, and Trust
What's in it for you?
Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays
#LI-CW2
#LI-Remote
Work Arrangement : Remote
Pay Range: $69,000.00 - $124,000.00
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact *********************** for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at ************************************** To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.
Job Function : None