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Customer service advocate jobs in Baton Rouge, LA

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  • Customer Service Quality Policy Analyst I

    ASM Research, An Accenture Federal Services Company

    Customer service advocate job in Baton Rouge, LA

    Responsible for the administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers. Creates, reviews, and finalizes quality documentation and guidance materials. Aids in the training of new resources. Implements quality monitoring process, solicits client feedback, reviews metrics, and discovers opportunities for process and quality improvement. + Uses discretion in resolution of quality assurance escalations from the client or internal personnel. + Reviews, provides feedback, and contributes to policy documentation and guidance materials based on experiential knowledge and understanding of client requirements and Business Process Outsourcing (BPO) operations. + Identifies opportunities for improvement based on client feedback. + Identifies when behavioral guidelines are breached, provides corrective guidance to BPO, tracks issue to ensure it is remedied, and ensures project leadership is aware. + Analyzes client surveys, creates reports, and delivers survey feedback and analysis to BPO. + Reviews, approves, and delivers quality-related training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. + Supports deployments by drafting and implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing professional resources and benchmarking best practices. May be required to participate in educational workshops and information sessions. + Provides guidance in interpreting policies and quality standards. **Minimum Qualifications** + Bachelor's Degree or equivalent relevant experience. + 2-5 years of relevant experience in quality monitoring in a Service Delivery/Contact Center environment. **Other Job Specific Skills** + Strong written and verbal communication skills + Ability to tailor communications to multiple audiences/entities + Excellent analytical, organizational, time-management, and multi-tasking skills + Reporting analytics experience + Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization and time management skills + Experience with quality management program or training team + Experience with customer service applications + Experience with metrics reporting **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $64,900 - $80k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $64.9k-80k yearly 30d ago
  • CSA

    Brown & Root Industrial Services 4.9company rating

    Customer service advocate job in Addis, LA

    Perform tasks involving physical labor at project sites. Under direct supervision of Site Manager, performs support to field efforts on general construction labor and maintenance tasks. RESPONSIBILITIES - Clean and prepare project sites to eliminate possible hazards. - Operate small hand and power tools, decontamination of equipment. - May be asked to operate on road and off road haul and water trucks. - Handling of hazardous and non hazardous materials. - Firewatch
    $21k-28k yearly est. 13h ago
  • Customer Service Product Specialist

    Gerry Lane Enterprises 3.9company rating

    Customer service advocate job in Baton Rouge, LA

    Customer Care Specialist (In Our Service Department) This position involves providing outstanding customer service by answering phone calls in the service department, returning customer calls, and providing updates to customers with vehicles in service. Communication with Customers, Service Writers, and Managers to ensure customers are informed. Responsibilities: Answer incoming phone calls in the service department Return customer calls promptly Provide updates to customers with vehicles in service Communicate effectively with service writers, customers, and managers to keep customers informed Requirements: Excellent communication skills Ability to multitask Strong attention to detail Previous customer service experience is a plus Benefits: Competitive compensation Opportunity for growth Health insurance 401k plan About the Company: Gerry Lane Buick is located in Baton Rouge, LA and is committed to providing excellent customer service and quality vehicles to our customers. Join our team and be a part of our success! At Gerry Lane Enterprises, we strive to make every customer a customer for life. Our Louisiana dealerships have been proudly serving the Baton Rouge areas for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years. Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you. NO EXPERIENCE REQUIRED - ON-THE-JOB PAID TRAINING WILL BE PROVIDED. Join our service team today! What We Offer: Competitive Compensation Flexible Schedules 401K With Company Match Vision / Dental / Health Insurance Paid Training Great Culture Promote From Within! Responsibilities Build relationships & create customers for life. Assist them in staying updated when their vehicle is in our service department for repairs. Know the in's & the out's of service offerings Direct report to the Service Manager regarding status of customer vehicle. Bring your ‘A game' & positive attitude with you every day 7:00 Am to 4:00 PM Monday through Friday Qualifications Be ready to hit the ground running Fantastic communication skills with your customers Professional, well-groomed personal appearance. Willing to submit to a pre-employment background check & drug screen We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $24k-30k yearly est. Auto-Apply 46d ago
  • Customer Coordinator - III (Senior)

    Camin Cargo Control Inc. 4.5company rating

    Customer service advocate job in Gonzales, LA

    Corporate Job Title Customer Coordinator Reporting Relationships Operations / Branch Manager This position is based in the branch office and functions as primary liaison between the Inspector Coordinator and the Customer and coordinates day to day customer relations with customers. Responsible for ensuring that Company personnel and resources meet the job requirements as communicated by the customer. Has the authority and responsibility for front filling for an Operations Manager in their absence. Minimum Requirements Requires a H.S. Degree (or equivalent) and a minimum of three years Relevant and increasingly responsible experience in field inspection services and/or knowledge of various product specifications in the petroleum industry. Must demonstrate strong evidence of judgment and effective managerial and inter-personal skills. Fitness for Duty - Physical Demands Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty - Physical Demands for this position. The ability to perform all tasks listed is a requirement for this job description Responsibilities Functions as Point Of Contact and the Company's representative to customers to ensure their satisfaction with Camin Cargo's performance. Communicate with customers regarding information relating to field measurements, lab testing and providing job progress updates. Developing and recommending solutions to unusual customer demands and requirements that advance the Company's business interest and at the same time satisfy the customer. Reviews and evaluates the customer's nomination (purchase order) for completeness and accuracy and for the Company's ability to meet customer requirements. Reviews customer's job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer's requirements are properly addressed on time. May communicate directly to the Inspector or Laboratory Technician as necessary. Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing, and prepares or supervises the preparation of the applicable reports for the customer to ensure that the customer nomination and guidelines have been performed and completed. Has authority and discretion to resolve, in fiscally responsible manner, customer complaints using superior negotiating and customer relations skills, under minimal supervision. Interprets, administers, and applies policies of the Company to resolve disputes or customer dissatisfaction. Using advanced knowledge gained in the field and / or the laboratory, identifies the root causes of quality system problems (customer, terminal or company system) in respective areas of responsibility and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions to the problems. Performs or shares scheduling and job assignment duties during non-working hours, weekends and holidays. Attends and participates in branch management meeting
    $28k-40k yearly est. 3d ago
  • Consultant - Customer Training - Wavemark

    Cardinal Health 4.4company rating

    Customer service advocate job in Baton Rouge, LA

    As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products. **Job Summary:** This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies. **Responsibilities:** + Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals. + Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization. + Provide expert guidance on training best practices, change management, and implementation strategies. + Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training. + Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams). + Ensure training content meets the specific needs and supports the solution workflows within the hospital. + Oversee the training process from initial planning through department-level kickoff. + Ensure smooth handoff to Customer Success teams with clear documentation and transition plans. + Monitor training effectiveness and provide post-professional training services as needed. + Travel to customer sites (hospitals and healthcare systems). **Qualifications:** + Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development. + Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred. + 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred. + Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred. + Strong understanding of adult learning principles and instructional design. + Proficiency in virtual training tools and Learning Management Systems (LMS). + Excellent facilitation, presentation, and communication skills. + Ability to manage multiple projects and stakeholders simultaneously. + Familiarity with healthcare operations, compliance, and clinical workflows. + Strategic thinker with a consultative approach. + Strong interpersonal and relationship-building skills. + Adaptable, proactive, and solution-oriented. + Comfortable working in fast-paced, dynamic environments. + Ability to travel 75% to customer sites (hospitals and healthcare systems) + Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview. **Anticipated salary range:** $67,500 - $105,930 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $67.5k-105.9k yearly 9d ago
  • Customer Support Representative

    Culligan 155La

    Customer service advocate job in Baton Rouge, LA

    Benefits: Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Benefits/Perks Medical insurance Dental insurance Vision insurance Vacation, paid time off Company-paid training Employee discounts for Culligan in-home products Eligibility for annual recognition and training meetings/events Job SummaryCulligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Coordinate schedules with the service/operations team Contact customers for purposes of scheduling additional services or offering maintenance plans Refer unresolved customer grievances to designated departments for further investigation Qualifications High school diploma or GED College degree Minimum of two years of customer service experience required Strong time management and project management skills Proficient in Microsoft Office (word, excel, outlook) Excellent communication skills, both written and verbal About CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $15.00 - $20.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
    $15-20 hourly Auto-Apply 60d+ ago
  • Licensed Insurance Customer Service - P&C license required

    R K Mehrotra-State Farm Agency

    Customer service advocate job in Baton Rouge, LA

    Job Description State Farm Agency, located in Baton Rouge, LA is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Please read the requirements below before applying as only candidate that meet the following criteria will be considered: 1. Must have an active Property and Casualty Insurance license and/or Life and Health Insurance license. 2. Must have some insurance agency experience. 2. Must have the ability to commute to our Baton Rouge, LA office location, this is an in-office position. If you must the above criteria and have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not limited to: Answer phones and greet clients Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options As an Agent Team Member, you will receive... Salary plus Bonus Paid Holidays Paid Time Off Health Insurance Retirement Plan Valuable experience Requirements Property & Casualty and/or Life and Health insurance license Insurance office experience Must be able to work in office 8:30 - 5:00 a.m. Monday through Friday Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-38k yearly est. 15d ago
  • Community Engagement Specialist

    Wider Circle

    Customer service advocate job in Baton Rouge, LA

    At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect For Life(R) program brings communities and healthcare together in-person and on-line for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hands-on approach is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities. Job Overview: Wider Circle is seeking a passionate and dedicated Member Engagement Lead to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between one-on-one and group interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person/virtual group events, home visits, and telephone outreach. As a Member Engagement Lead, they will be seen as a mentor to others in the organization, supporting and leading peer groups as needed. Join us in our battle against healthcare inequity. Responsibilities Build relationships with individuals and communities to promote health and wellness. Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles. Advocate for member and community needs within healthcare systems and social services. Establish partnerships with community-based organizations to broaden the range of support services available to our members. Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care. Support individuals in understanding and navigating the healthcare system. Organize workshops and informational sessions on healthcare topics. Assist individuals in accessing medical care, insurance programs, and social services. Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans. Identify barriers to healthcare (SDoH) and provide resources. Connect individuals with social services, such as housing, food assistance, and employment support. Document interactions in Wider Circle's digital systems in a timely manner. Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance. Ability to support membership and meet required standards with little supervision. As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps. Physical Demands Safely and consistently drive to public places up to 30 miles away from your home. Frequently carry up to 30 pounds of supplies. Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces. Sit, stand, and walk routinely during events to interact effectively with members. Ability to sit for extended periods while conducting member outreach by phone. See and hear well enough to interact with members in-person or by phone and respond to member questions. Use a computer to view, enter, and update information in different systems. Effectively communicate with members in-person or virtually. Requirements A strong passion for helping and serving others. Outgoing personality and unwavering, positive attitude, with the ability to engage with others in-person and via phone or video conferencing. A genuine interest in working with Medicare/DSNP/Medicaid populations and a commitment to building strong, supportive relationships. Strong verbal and written communication skills to effectively engage with diverse community members. Proactive approach to outreach, with the ability to take lead on community engagement initiatives. Adaptability to a dynamic work environment and a willingness to learn and grow in the role. You have experience working in a remote environment and excel at working autonomously. You have flexible availability (outside of business hours) and reliable transportation when necessary. 3-5 years relevant experience. Preferred Requirements Associate or Bachelor Degree 3+ years of relevant community outreach, facilitation, or volunteer experience. Healthcare experience. Care Management experience. Experience leading and supporting peers as needed. Benefits Compensation As a venture-backed company, Wider Circle offers competitive compensation including: Performance-based incentive bonuses Opportunity to grow with the company Comprehensive health coverage including medical, dental, and vision 401(k) Plan Paid Time Off Employee Assistance Program Health Care FSA Dependent Care FSA Health Savings Account Voluntary Disability Benefits Basic Life and AD&D Insurance Adoption Assistance Program Training and Development Starting salary: $18.25-$19.25 And most importantly, an opportunity to LOVE, LEARN, and GROW with us! Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
    $18.3-19.3 hourly Auto-Apply 60d+ ago
  • Customer Support Representative

    Supreme Hydrations

    Customer service advocate job in Baton Rouge, LA

    Here at SUPREME HYDRATIONS LLC, we are one of the newest companies in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, SUPREME HYDRATIONS LLC is an excellent place to grow your career. Don't hesitate to apply. Requirements Communicate with current and potential clients via telephone, email, online chat, or social media Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines Maintain a courteous and calm manner at all times to de\-escalate stressful situations Document personal information to create, update, or adjust customer accounts Prepare call\-related information for purposes of auditing and reporting Provide and respond to feedback about any aspect of the job or its duties Suggest products and services to clients based on their requests and needs Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders Qualifications Undergraduate degree in business, sales, or related field of study preferred Prior experience working in call centers or as an at\-home customer service agent Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel Bilingual language skills a plus, especially Spanish, Mandarin, and French Excellent verbal and written communication skills Ability to remain calm and composed in a fast\-paced, high\-pressure environment Good empathy and listening skills to de\-escalate situations and identify the underlying issues of a problem Ability to stand or sit for extended periods of time Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto\-dialing systems. Candidates Applying For The Customer Support Professional Position Are Required To Pass A Background Check And Drug Screen. Assessments Are Also Given Before You Are Allowed To Enroll In A Certification Course. PC Requirements • A desktop\/tower computer with a separate monitor is recommended. • Dual boot machines, Netbooks, and Tablets are prohibited from use. • All\-in\-One computers are not currently compatible with any client programs. • Depending on what client program an agent chooses to service, the use of the Arise Secure Desktop (ASD) may be required. CPU Speed Dual\-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted Hard Drive 20 GB or more of available space 60 GB or more of total space Memory 4 GB of RAM or better Operating System Windows 10 Windows 8\/8.1 not supported by some clients Standard Connection and Speed Hard\-wired connection (no wireless) Minimum 10 mbps download \/ Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Mac Requirements • Macs must have an Ethernet port • MacBook Air and Mac USB\-C ports will not be supported • Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and\/or Windows or any questions related to it. CPU Speed Intel Core i5 2.7 GHz processor or better Hard Drive 20 GB or more of available space 60 GB or more of total space Memory 4 GB of RAM or better Operating System MAC OS X 10.10 Yosemite or higher See page 2 for acceptable Windows operating systems Standard Connection and Speed Hard\-wired connection (no wireless) Minimum 10 mbps download \/ Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all Opportunity Announcements carefully for details regarding such requirements. Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued. Accessories, Software and Internet\/Phone Service Providers USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended. Suggestions: • Plantronics PLNAUDIO478 USB • Logitech USB H570e • Jabra UC VOICE 150 Hard\-wired Telephone and headset (required for Production\/Servicing) Plantronics S12 or similar recommended SOFTWARE Internet Explorer 11 on Windows 8 or 10 (Optional) Mozilla Firefox or Chrome for Windows Certain client programs may require specific versions of Windows. Windows 8\/8.1 are not supported by some clients. Please see the Client Opportunity Announcement for details. Windows Defender for Windows 8 or 10 Other security software may be incompatible and should be avoided. Technical support may be refused if your software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software. Service Partners and their agents are responsible for maintaining the security and reliability of their equipment. The following items are considered security risks to the Arise Platform and, upon detection, may subject your business to the suspension or termination of its MSA or SOW: ▪ Malware infected software ▪ Virtualized Operating Systems (i.e.: VMWare, Parallels, etc.) ▪ Non\-Arise provided VPN software or Proxy settings ▪ TOR or other privacy software Accessories, Software and Internet\/Phone Service Providers (continued Hard\-wired broadband Internet service via DSL, Cable, or Fiber Optic connection The use of wireless internet connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported. Hard\-wired land line telephone service Unless stated otherwise in the Opportunity Announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or VoIP through a physical hard phone, i.e. a tangible device that sits on your desktop. The service should be connected directly from the wall to your telephone. Softphones (an application that is installed on your computer) and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary – please see page 7 for details ASD (Arise Secure Desktop) The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a “servicing station” for the client program a business will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the Arise Platform to service a client program. Not all client programs require the use of an ASD so it is recommended that an agent review the review the Opportunity Announce in detail to see if an ASD will be needed. • If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent. • Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD. The ASD is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC. AVG (Arise Virtual Gateway AVG, the Arise Virtual Gateway, is a system that helps improve consistency and efficiency while centrally and seamlessly managing call routing. Service Partners and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony – please see page 5 for details) to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number. • Service Partners and agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long\-distance service plans are recommended and available from most carriers to avoid per\-minute charges. • A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG. Please be sure to review the Opportunity Announcement in detail to see if AVG is required on the client program you select. ​ "}}],"is Mobile":false,"iframe":"true","job Type":"Contract","apply Name":"Apply Now","zsoid":"709080203","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"Work Experience","uitype":2,"value":"0\-1 year"},{"field Label":"Salary","uitype":1,"value":"$9 \- $16 per hour"},{"field Label":"City","uitype":1,"value":"BATON ROUGE"},{"field Label":"State\/Province","uitype":1,"value":"Louisiana"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"70816"}],"header Name":"Customer Support Representative","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00284007","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********00300059","FontSize":"12","google IndexUrl":"https:\/\/supremehydrations.zohorecruit.com\/recruit\/ViewJob.na?digest=n.GE@5cT274I6.B1QB1e4gH@EVGua5kUEuyp0r@36l0\-&embedsource=Google","location":"BATON ROUGE","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}
    $16 hourly 60d+ ago
  • Pest Control Service Specialist

    Cleardefensepest

    Customer service advocate job in Baton Rouge, LA

    Apply Description Job: Pest Control Service Specialist Rate: $18-24/hr ++ New-employee Bonus Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly expanding. Come join our team and start your career with a company with great growth opportunity! We are hiring and willing to train inexperienced applicants (paid training) High-commission opportunities Large biweekly bonuses, seasonal bonuses, and annual bonuses Up to 17 PTO days per year Paid holidays Health and Retirement benefits offered iPad provided Qualified technicians may drive work vehicles to and from work Advancement in operations and sales management are available to qualified employees. Ongoing development through continual training 40-hour work weeks, Monday through Saturday Opportunity The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest populations while maintaining the utmost in customer service. The technician will work synergistically with the sales team in timely treatments as well as bringing on new accounts. Requirements and Qualities Ambitious and hard working Excellent communication skills Good character and work ethic Growth minded High degree of attention to detail Excellent customer-service skills Ability to lift and carry up to 50 pounds Ability to pass background check and drug screen Valid driver's license and clean driving record Certifications are a plus! Must be 18 years of age Benefits Up to 17 PTO Days Paid Holidays Health Benefits Retirement Benefits: 401K Financial Wellness Program Tuition reimbursement for qualified candidates ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ***Contact office to identify ACTIVE or PASSIVE hiring state*** ***PLEASE FORWARD YOUR RESUME VIA EMAIL***
    $18-24 hourly 60d+ ago
  • Customer Success Representative

    FF Inc.

    Customer service advocate job in Baton Rouge, LA

    Job DescriptionLocated in Baton Rouge, LA Are you passionate about helping customers succeed while driving growth and expanding revenue? We're looking for a& Customer Success Associate who thrives at the intersection of relationship management and sales. In this role, you'll be the primary point of contact for a portfolio of clients, helping them unlock the full value of our product while identifying new opportunities for upsell, renewal, and long-term retention. This is more than support-it's about driving client outcomes and growing revenue through strategic conversations, strong rapport, and a deep understanding of customer goals. What You'll Do Own and manage a book of business, serving as the trusted advisor and point of contact for each client Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close Lead renewal conversations with a focus on long-term value and retention Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early Deliver onboarding, product training, and strategic check-ins to drive client success Collaborate cross-functionally with Product, Support, and Marketing to surface feedback and advocate for client needs Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot What We're Looking For Early career talent wanted: 0-3 years experience in a customer centric role Strong relationship-building and communication skills, comfortable speaking with decision-makers A consultative, value-driven mindset with an ability to spot growth opportunities Driven, goal-oriented, and energized by KPIs tied to retention and revenue Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot Experience in SaaS, tech, or a subscription-based model is a plus What We Offer Competitive base salary plus commission or performance bonuses Opportunities for advancement into senior customer success or account executive roles Comprehensive onboarding, training, and career development support Collaborative, fast-paced team culture with plenty of recognition Health benefits, paid time off, and flexibility including remote or hybrid work options
    $29k-47k yearly est. 6d ago
  • Customer Sales and Service Representative

    LGG Industrial

    Customer service advocate job in Baton Rouge, LA

    **LGG** **INDUSTRIAL** LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* **ABOUT THIS OPPORTUNITY** Role Profile Position: Customer Sales & Service Representative Job Location: Baton Rouge Job Type: Full-Time Status: Non-Exempt **Summary of the Role** The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets. **Responsibilities** + Must maintain 100% commitment to safety policies and procedures. + Partners with Sales Representatives to provide sales quotes + Processes incoming inquiries into company sales system + Quotes customers using working knowledge of product + Successfully achieves budgeted Branch sales goals + Assists A/R personnel in creating and establishing new accounts and follows up on collections + Coordinates with Sales Representatives and Branch management to keep account activities updated + Monitors delivery date commitments and expedites where appropriate + Monitors customer specific inventory for sales order fulfillment + Builds and maintains strong internal and external relationships + Provides technical/service support to account management, branch management and internal and external customers + Perform other duties as trained and qualified for **Skills and Abilities** + Possess excellent customer service skills + Ability to interact with customers and team-members in a professional manner + Ability to work independently and prioritize responsibilities + Must have excellent communication skills, both oral and written + Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure + Must be able to perform calculations using whole numbers, fractions and decimals. + Moderate computer skills including MS Word, Excel, internet, customer portals and email + Must be able to successfully utilize the company software **Minimum Qualifications:** + 18 years of age or older + Minimum of 1 year Business to Business Customer Service Experience + High School Diploma or Equivalent + Intermediate computer skills including MS Word, Excel, internet, customer portals and email + Ability to perform basic math + Reliable transportation is a must + Ability to work overtime, as required + Ability to work call out schedule (nights and weekends), as required **Preferred Qualifications:** + 1-3 years of customer service experience in industrial distribution + Previous experience utilizing an ERP system + Product knowledge in hose, gasket and conveyor systems a plus **Total Rewards** + Competitive compensation plan, with a bonus potential + Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire + 401k with company match + Paid vacation, holidays and sick time **Equal Opportunity Employer** It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. **We will be accepting applications for this role through October 9, 2025.**
    $31k-45k yearly est. 36d ago
  • Customer Service

    Fashion Stop II

    Customer service advocate job in Baton Rouge, LA

    Fashion Stop Llc in Baton Rouge, LA is looking for one customer service to join our 12 person strong team. We are located on 8143 Florida Boulevard. Our ideal candidate is a self-starter, punctual, and reliable. Benefits We offer many great benefits, including free early access to your pay through Homebase. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you.
    $23k-31k yearly est. 60d+ ago
  • Card Services Specialist I

    Essential Credit Union 3.6company rating

    Customer service advocate job in Baton Rouge, LA

    Card Services Specialist I The Debit Card Specialist is responsible for supporting daily operations related to debit card services, including processing card orders, monitoring card stock inventory, dispute resolution, fraud monitoring, and resolving member inquiries. The role requires meticulous attention to detail, exceptional member service skills, and knowledge of payment processing regulations such as Regulation E. Supports the management of the debit card portfolio through reporting, and day-to-day activities of the Card Services department. Performs a variety of duties to provide members with the use of their debit cards in a trouble-free environment. Ensure all critical department deadlines are met and maintained. Assists with monitoring ATM fleet daily for optimal performance. _________________________________________________________________________ ESSENTIAL FUNCTIONS: Process daily exceptions and related transactions, settlements and posting files along with periodic reconciliations Investigate and resolve cardholder disputes in compliance with Regulation E and internal policies Assist members with card issues, including lost/stolen cards, transaction inquiries, and fraud claims Monitor card activity for suspicious transactions and escalate fraud cases as appropriate Perform maintenance on member accounts including reissues, limit updates, and escalations Coordinate with card networks, processors, and vendors to resolve processing issues Maintain detailed and accurate documentation of cardholder interactions and dispute cases Educate members and staff on card features, setup of services, and card safety tips Stay current with industry changes, fraud trends, and compliance requirements Participate in projects, system upgrades, and ongoing training related to debit card services Ensure compliance with internal policies and procedures, federal regulations, and audit requirements Monitor and maintain card stock inventory Maintain knowledge of each phase of the dispute and chargeback process Act as an advocate for members and identify all viable solutions to remedy claims in the member's favor with minimal losses to the Credit Union Responsible for ensuring all service requests are handled within expected SLA Maintain a thorough knowledge of current rules and regulations relating to banking and payment card industry and credit union compliance including BSA/AML Support daily operations with ad hoc requests for research and analysis Assist with maintaining department manuals and procedures Maintain comprehensive and in-depth knowledge of Credit Union policies and procedures Identify areas that need improvement and make recommendations for enhancements _________________________________________________________________________ EDUCATION and EXPERIENCE: College degree in a business, or related field 1-3 years experience in banking or Credit Union Knowledge of Regulation E and dispute resolution Proficiency in Microsoft Office Suite (Excel, Outlook, and Word) Ability to navigate multiple computer service applications simultaneously Strong analytical, organizational, and problem-solving skills Familiarity with card processing platforms and banking systems KEY COMPETENCIES: Delivery of timely and accurate information Ability to work in an open office environment with interruptions Analytical and critical thinking skills needed to resolve issues Strong presentation, verbal, and written communication skills Ability to work independently, and in a team environment with many different levels of organization Ability to work in an open office environment with interruptions Highly organized and detail oriented Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. __________________________________________________________________________________ WORK ENVIRONMENT: May require occasional overtime or weekend availability during fraud spikes, audits, or to ensure dispute regulation timelines are met. PHYSICAL REQUIREMENTS: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable, and timely attendance. OTHER REQUIREMENTS: Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
    $28k-34k yearly est. 60d+ ago
  • Call Center Customer Service Rep (Technical Support) 142439

    Cox Enterprises 4.4company rating

    Customer service advocate job in Baton Rouge, LA

    As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply at: ************************************************************************************* Expanded=true&organization=2**********1&portal=**********1 then search for job number 142439 At Cox, we connect people to the things they love. Now we'd like to connect you to a career opportunity you'll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell. We offer... • If hired for this position between August 31, 2015 through December 31, 2015, you will be eligible to receive a $1,000 sign-on bonus (paid in accordance with established program guidelines.) • Competitive wages with potential for additional financial incentives for motivated team members! • FREE Internet and other Cox discounted services • Medical, Dental, and Vision Benefits first day! • Casual, yet energetic and engaging work environment • Retirement Benefits including 401(K) and Pension • Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays • Tuition Assistance provided • High degree of commitment to our communities including volunteer opportunities • Career Advancement Opportunities across the Cox family of companies A Technical Support Representative is part of a supportive, service-oriented team that: • Exceeds our customer's expectations by providing top notch customer service. • Engages in real-time troubleshooting with customers to resolve technical issues. • Educates residential Cox customers about the use of products and additional service opportunities. • Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience. Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company: • Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values. • People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success. • Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people. • Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers. • Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability. Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity Cox Ranked in Top 10 for Diversity Councils Keep reading to learn more about the role and to apply to join the Cox Communications team NOW! Primary Responsibilities and Essential Functions • Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products. • Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary. • Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company. • Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. • Keep customer informed about progress by checking the status of work orders in customer record system. • Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments. • Other duties as assigned. Qualifications Qualifications Minimum • High school graduate or GED or equivalent work experience. • 6 months work experience providing service directly to customers. • 6 months experience using a computer in a work or non-work setting. • Eligibility to work in the United States. Preferred • 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues. • 6 or more months experience working in a position that requires meeting sales goals. • Keen aptitude for helping customers and a customer experience focus. • 1 to 2 years of work experience in a customer service role, not specific to just Call Center. • Enthusiastic and personable, with the ability to adapt and thrive in constant change. • Previous telecommunications experience. • Strong computer skills and be able to navigate through multiple screens. Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ************ Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
    $23k-28k yearly est. 2d ago
  • Customer Service Agent

    The Cormier Group

    Customer service advocate job in Port Allen, LA

    Job DescriptionOur dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Compensation: $40,000 - $75,000 yearly Responsibilities: Make accurate modifications to consumer policies depending on the information supplied Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies Validate client insurance coverage and present policyholders with proof of insurance documents We believe in having a work-life balance and freedom for you and your family! Own your own schedule and your own time! We equip agents with cutting-edge technology and a comprehensive product portfolio that makes closing the sale simple and easy We offer five different income streams, including stock shares to reward your enterprising efforts (your income is not limited) We provide a health benefit plan for you and your family We will train, mentor, and coach you the entire way. We use one-on-one mentorship We have leads sent directly to your phone No cold calling, No door knocking, No relying on referrals only Qualifications: Must have high school diploma or GED equivalent Previous customer service experience required for this position Must have knowledge of Microsoft Office and customer relationship management software Knowledge of insurance products and policy schedules is preferred Excellent active listening, interpersonal, and communication skills Strong communication skills, you can work anywhere in the country, but you have to be plugged into your mentor (your mentor does not succeed unless you do) No felonies Willing to get an insurance license Be motivated! This is a commission-based position, and you can earn it if you put in the work Trainable Coachable Applicants must have a strong work ethic, be driven to succeed, and be willing to go above and beyond to achieve above-average results. Must be willing to work for the income you expect to make in your first year. About Company We help people by providing affordable final expense, whole life, term, and IUL policies. We work with thousands of agents to reach as many people as possible across the country. We are focused on the things that matter. We never spend time or energy worrying about things that don't either get us closer to our goals or help us accomplish our objectives. Our objectives are to help people by offering affordable final-expense products and to build up agents to be as successful as possible. We believe that just because something has always been done a certain way doesn't mean it's the best way. As a company, we are always looking for new ways to innovate and solve problems to continue working towards our desired results. As a company and as individuals, we strive to operate at the highest moral standards. In the business, we work hard to do right by the people we serve.
    $19k-25k yearly est. 11d ago
  • Customer Service

    Songy's Home and Appliance Repair

    Customer service advocate job in Denham Springs, LA

    Songy's Home And Appliance Repair in Denham Springs, LA is looking for one customer service to join our 8 person strong team. We are located on 716 Florida Ave Sw. Our ideal candidate is attentive, ambitious, and engaged. Benefits We offer many great benefits, including free early access to your pay through Homebase. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work area Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you.
    $23k-30k yearly est. 60d+ ago
  • Operations Staff - Raising Cane's River Center

    Asmglobal

    Customer service advocate job in Baton Rouge, LA

    ASM Global has immediate openings for Part-Time Operations Staff at the Raising Cane's River Center. This labor-intensive role is a great opportunity for anyone looking for a part-time work with non-standard hours. The successful candidate is someone who can be a team player and is willing to contribute to the effort it takes for a large facility to host major entertainment events. The operations team plays a critical role in preparing the facility for various types of events, which may include concerts, trade shows, ceremonies, or banquets. The main responsibility of this position involves heavy labor and various duties designed to ensure the day-to-day operations of the facility are met. Other Responsibilities May Include: Setting-up and removing event layouts, which may include moving chairs, walls, barricades, staging, tables, other furnishings and equipment. Performs physical labor including carrying, lifting, and assembly event items. Loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies. Perform light maintenance repairs to event setup and cleaning equipment using hand and power tools. Operate forklifts, scissor, vertical, and boom lifts, and other motorized vehicles properly. May operate specialized facility tools with training at the directions of a supervisor. Minor housekeeping or cleaning duties when necessary Other duties as assigned Requirements: Must be at least 18 years old Must have high school diploma or GED Must be able to pass a background check Maintains a professional appearance Ability to work flexible hours, including nights, weekends and holidays. Ability to lift up to 50 to 75 lbs. Walk long distances / stand for extended periods of time. Climb Stairs and push/pull heavy objects. ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor
    $23k-33k yearly est. Auto-Apply 60d+ ago
  • Service Execution Specialist

    Emerson 4.5company rating

    Customer service advocate job in Gonzales, LA

    If you are an energetic Customer Service Professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in Gonzales, LA, you will be responsible for facilitating and coordinating of all service projects and ensure customer satisfaction from request of quotation to delivery by being involved in each step of the process from start to finish. **IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:** + Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities + Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates + Transacts basic buying and planning responsibilities using AXIOM and Oracle systems + Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders + Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames + Source, procure and expedite parts and materials needed and forecast needs for peak periods + Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc. + Issue Purchase Orders and Work Orders while properly adhering to policy guidelines + Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital + Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays + Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees + Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards **WHO YOU ARE:** You build and deliver solutions that meet customer expectations, effectively communicate in various settings, and stayed productive and aligned with your goals. You align words and actions to model reliability. You understand the importance and interdependence of internal customer relationships. You stay aligned with your goals and stay productive. **FOR THIS ROLE, YOU WILL NEED:** + High School Graduate/GED + Excellent written and verbal communication skills + Strong customer service, time management, problem solving, organizational, interpersonal and multi-tasking abilities + Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.) + Legal authorization to work in the United States **PREFERRED QUALIFICATIONS THAT SET YOU APART:** + Associate's or Bachelor's Degree in a related field + Prior experience with process controls, technical, industrial, mechanical, manufacturing or related industries + Experience with a Relational Database Management System (such as Oracle) **OUR OFFER TO YOU:** We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson. Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together. **Work Authorization** Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go! **No calls or agencies please.** **Requisition ID** : 25027673 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
    $25k-32k yearly est. 15d ago
  • Customer Service Coordinator

    Marshalls of Ma

    Customer service advocate job in Gonzales, LA

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 115 South Airline Highway Location: USA Marshalls Store 1464 Gonzales LAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 19d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Baton Rouge, LA?

The average customer service advocate in Baton Rouge, LA earns between $23,000 and $35,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Baton Rouge, LA

$28,000
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