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Customer service advocate jobs in Delaware - 498 jobs

  • Scheduler/Customer Service Representative

    Always Best Care 4.1company rating

    Customer service advocate job in Wilmington, DE

    Work Schedule: operates on an alternating weekly basis Working Weekend Monday 7:00a - 3:30p Tuesday 8:30a - 5p Wednesday Off Thursday Off Friday 7:00a - 3:30p Saturday 7:30a - 4p Sunday 7:30 - 4p Weekend Off 8:30a - 5p 8:30a - 5p 8:30a - 5p 8:30a - 5p 8:30a - 5p Off Off During your probationary period, generally your first 30 - 90 days, your hours will reflect the "Weekend off" schedule Position Summary: The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints. This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively within a team environment. Essential Duties and Responsibilities: Answer phone calls in a professional and timely manner. Manage, fill and update schedules by matching caregiver skills to client needs and handling last-minute changes. Triage heavy phone volume efficiently. Review and approve schedules weekly for billing and payroll. Serve as a liaison between caregiver staff, clients, families, and other back-office employees. Learn and utilize new software to document all activities in a shared database. Maintain composure and work effectively in a fast-paced environment. Demonstrate excellent customer service skills. Able to learn new software and document ALL activities in a shared database. Utilize strong critical thinking and problem-solving abilities. Be familiar with New Castle and Kent Counties for mapping locations. Perform other duties as assigned. Qualifications: High School Diploma or GED equivalent required. Associate's degree preferred. Previous experience as a scheduler in a medical-related field is advantageous. Proven track record of providing excellent customer service. Knowledge of medical terminology and coding is necessary. Strong problem-solving skills. Proficiency in data entry and computer skills, including Microsoft Office Suite. Excellent verbal and written communication skills. Ability to maintain confidentiality. Ability to work independently with minimal supervision. Must pass background check, drug screening, a doctor's physical, and a 2-step PPD test. EXPOSURE CONTROL CATEGORY: Low Exposure Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $24k-31k yearly est. 1d ago
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  • Casual Customer Service Supervisor

    Delaware River & Bay Authority (DRBA 4.3company rating

    Customer service advocate job in Lewes, DE

    Hourly Rate: $20.00 Work schedule is primarily weekends and holidays from 10:15 a.m. to 6:15 p.m. or, 5:45 a.m. to 1:45 p.m. to cover other shifts in support of the departmental needs I. POSITION SUMMARY This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day-to-day supervision of the Customer Service Department. The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales; handling and resolving customer- related issues; and performing a variety of administrative duties. Work schedule is shift work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to 1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will be required based upon business needs.. This casual position is part-time with no guaranteed minimum number of hours, nor are there any guaranteed assignments. II. ESSENTIAL DUTIES AND RESPONSIBILITIES * Supervises a sales and customer service team training, coaching and counseling staff * Assists with setting up, promotion, selling and up-selling of all events and products offered to the public * Handling of, and resolving of, customer complaints * Tracks, monitors, measures productivity * Provides the highest level of customer service and professionalism to all internal and external customers III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Strong ability to supervise and motivate employees * Ability to handle multiple tasks, projects, and priorities * Good verbal and written communications skills * Ability to operate a variety of office and point-of-sale equipment, such as, personal computers in addition to experience with Microsoft Office products * Cash handling experience * Ability to provide superior customer service to everyone by responding in a courteous and efficient manner IV. REQUIRED EDUCATION AND EXPERIENCE * High school diploma or equivalent. * Two years of supervisory experience preferred * Two years of experience in sales, call center operations, or customer service V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS * Possession of a valid motor vehicle operator's license VI. ADDITIONAL REQUIREMENTS * Applicants will be subject to a background check * Subject to pre-employment drug testing * Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay ********************* If you are interested in applying for this position please complete the on-line application at ************* In addition, you also have the option of attaching a resume to the completed application.
    $20 hourly 2d ago
  • Crisis Engagement Specialist

    Delaware Guidance Services 2.8company rating

    Customer service advocate job in Dover, DE

    Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Generous benefits and time off policies Ability to work with children through a mission driven organization Signing Bonus Eligible Summary/objective Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist plays a crucial role in coordinating care and providing support to children and youth experiencing crises. This position is responsible for conducting outreach and follow-up to children and families who have engaged with crisis services, with a particular focus on those who decline or disengage. The role includes delivering evidence-based Caring Contacts, reconnecting former clients, coordinating care, and fostering engagement through compassionate, proactive communication. The ideal candidate will have experience working in crisis management, case management, or child/youth services, and will be adept at collaborating with multidisciplinary teams to deliver comprehensive support to at-risk youth in Delaware. Essential functions: Caring Contacts and Crisis Reconnects Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication, based on an evidence-based model designed to reduce suicide risk. Make supportive outreach to discharged clients at designated intervals post-treatment. Client Engagement and Follow-Up Conduct outreach to children and families who decline or disengage from crisis services to encourage participation and offer support. Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up. Serve as a point of contact for post-discharge engagement, ensuring continuity of care and supporting client wellness. System Engagement and Resource Coordination Collaborate with internal and external service providers to support client care plan, ensuring that all immediate and ongoing needs are addressed including appropriate follow-up and referrals for services. Coordinate services and follow-up by phone and email, ensuring accurate and timely information exchange. Assist in scheduling follow-up appointments or connecting families with ongoing mental health support. Serve as the primary point of contact and act as a liaison between the crisis program, community agencies, schools, and other relevant stakeholders to ensure that all services are integrated and coordinated effectively. Advocate for the needs of youth and families within the program and with external agencies, ensuring that services are delivered in a culturally competent and client-centered manner. Identify community resources and support services for youth and families, ensuring that they are connected with appropriate services such as mental health counseling, housing, educational support, etc. Help youth and families navigate systems, including insurance, legal, educational, and other social services, to ensure holistic support. Documentation and Reporting: Maintain accurate and up-to-date records of all client interactions and collateral follow-ups in accordance with program policies and state regulations. Prepare and submit regular case updates and reports, including documentation of progress, barriers, and recommendations for further intervention or resources. Competencies/ Capabilities: Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions. Collaboration: Strong teamwork and interpersonal skills, with the ability to work with diverse stakeholders. Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations. Communication: Excellent verbal and written communication skills, with the ability to clearly explain complex information. Empathy and Compassion: A compassionate approach to working with children and families in crisis, with an understanding of trauma and mental health issues. Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner. Supervisory responsibilities: none Work environment: Office based, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds periodically Travel required: schools, client homes, community agencies, etc. Minimum qualifications: Bachelor's degree in Social Work, Psychology, Sociology, or related field. Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs. Familiarity with Delaware's behavioral health systems, state regulations, and community resources for children and families. Preferred qualifications: Advanced degree in a related field Experience working in a 24/7 crisis response program Bilingual (Spanish-English) language skills are a plus EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $44k-65k yearly est. Auto-Apply 4d ago
  • Customer Acquisition and Marketing Platforms, Enablement Services - Product, Executive Director

    JPMC

    Customer service advocate job in Wilmington, DE

    Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director within the Customer Acquisition and Marketing Platforms (CAMP) Team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. The Applicant Services Executive Director will play a pivotal role in enhancing the applicant experience by providing innovative design, comprehensive support and guidance throughout the applicant process for all of CAMP. This position requires a strategic thinker with strong collaborative skills to drive initiatives, navigate industry changes, and maintain a competitive edge in the market. Job responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities. Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators. Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks. Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently. Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services. Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators. Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise delivering products, projects, or technology applications Extensive knowledge of the product development life cycle, technical design, and data analytics Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Possess a comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls. In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements. Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills. Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives. Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines. Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services. Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Candidate should be a significant market participant and able to represent clients in discussions and seminars A confident executive who engages effectively with all levels, secures support for initiatives, and communicates market developments engagingly Capable of managing diverse activities over time, with strong prioritization skills
    $44k-92k yearly est. Auto-Apply 60d+ ago
  • Clinical Care Oversight Professional (LPN/PTA/OTA)

    Centerwell

    Customer service advocate job in Dover, DE

    **Become a part of our caring community and help us put health first** As a Clinical Care Oversight Professional, you will provide clinical support to the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optional wellness. Your work assignments are often straightforward and of moderate complexity. As a Clinical Care Oversight Professional, you will support a member's optimal wellness state by recommending members/families toward and facilitate the interaction with resources appropriate for the care and wellbeing of patients. You understand your own work area professional concepts/standards, regulations, strategies, and operating standards. You will make decisions regarding your own work approach/priorities and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. **Use your skills to make an impact** **Required qualifications:** + Minimum required education: LPN/PTA/OTA licensed in Florida with no disciplinary action. LPN candidates with multistate compact license can also be considered. + Ability to work independently under general instructions and with a team + Ability to clinically assess, plan, and advocate for patient's health needs + Ability to speak clearly and concisely + Ability to document calls and interaction by typing on a keyboard while speaking to a patient on the phone + Deliver care that exemplifies CenterWell Home Health's commitment to achieving 5-STAR quality, improved patient outcomes, and value-based care, in alignment with our mission to provide compassionate, personalized healthcare. **Preferred qualifications:** + A minimum of 1-2 years related work experience in Home Health + Experience with HomeCare HomeBase (HCHB) and/or PointClickCare Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $41,900 - $56,600 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 01-22-2026 **About us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
    $41.9k-56.6k yearly 7d ago
  • Community Engagement Specialist

    Emergency Plumbing Heating & Air

    Customer service advocate job in Delaware City, DE

    At Emergency Plumbing, Heating & Air, we don't just fix systems-we serve people. As our Community Engagement Specialist, you'll be the heart and voice of our brand in the community. Reporting to the HR Manager, this role is all about creating meaningful connections, building trust, and amplifying our commitment to care, craftsmanship, and community. Whether you're helping restore heat to a family home, educating on septic safety, or showing up for local schools and events-you'll do it with integrity, purpose, and a whole lot of heart. Key Responsibilities 1. Be a Bridge-Builder Objective: Cultivate partnerships and represent our company in the community. Develop relationships with nonprofits, schools, churches, and realtor groups Represent EPHA at local events, sponsorships, and networking functions Organize outreach initiatives aligned with our values (e.g., thermostat giveaways, septic workshops) 2. Spread Our Story of Exceptional Service Objective: Partner with Marketing to increase visibility and share impact stories. Capture and share stories of customer experiences and employee excellence Collaborate on social media and local PR efforts Suggest campaigns that reflect our brand and mission 3. Foster Belonging Objective: Deepen community trust and generate customer loyalty. Lead customer appreciation events and promote VIP Membership programs Gather community feedback and report insights to internal teams Support resolution of public concerns with empathy and professionalism 4. Encourage the Team Objective: Inspire and train internal teams through insight and enthusiasm. Host bi-monthly 30-minute trainings for Plumbing & HVAC techs (storytelling, role-play, customer impact) Lead weekly 15-minute sessions for Customer Experience & Dispatch teams (mindset, clarity, customer delight) Who You Are A natural connector with high energy and emotional intelligence Gifted in storytelling, persuasion, and active listening Comfortable working with diverse groups-from homeowners to city officials Organized, proactive, and mission-driven Collaborative and experienced in community engagement, with an eye for strategy and impact Requirements No personnel management responsibilities Must be able to work independently with general direction from leadership Reliable transportation for community events and meetings Benefits Health, dental, and vision insurance Paid time off + holiday pay Retirement with company match Base Pay + Monthly Revenue $ earn Year-end bonus & celebration Company-sponsored family events Employee discounts Referral program Partial cell phone reimbursement Continued education & professional development Advancement opportunities Supplemental insurance options View all jobs at this company
    $36k-64k yearly est. 60d+ ago
  • AI Engagement Specialist

    Jpmorgan Chase 4.8company rating

    Customer service advocate job in Wilmington, DE

    Join our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new opportunities. As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities. Job Responsibilities + Develop and implement creative engagement strategies to promote the use of AI tools among employees. + Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications. + Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions. + Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology. + Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees. + Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements. Required Qualifications, Capabilities, and Skills + 5+ years of experience in project management, training, process engineering, or marketing. + Strong passion for new technology and a desire to share that excitement with others. + Ability to work independently and collaboratively in a fast-paced, dynamic environment. + Strong analytical skills and a data-driven approach to problem-solving. + Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences. Preferred Qualifications, Capabilities, and Skills + Experience crafting content and facilitating workshops to advance mindsets and skillsets. + Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable. + Portfolio of AI projects you are working on. + Considered a thought leader on social media or in offline communities on AI or new technologies. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $56k-85k yearly est. 60d+ ago
  • Vehicle Service Specialist (Full Time)

    Henley VIOC

    Customer service advocate job in Middletown, DE

    Text henleyjobs to 23000 to start your application today! Message and data rates may apply. Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? If you are looking for a full-time career with excellent advancement opportunities, Henley Companies , the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed. We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle. THE TOOLS WE'LL PROVIDE TO YOU Paid on-the-job training No late evenings - Most locations close by 7pm Competitive pay set at $19.50 per hour Now offering Earned Wage Access through DailyPay! Promoting from within - 95% of upper-level management started out in an entry-level position Safety Shoes, Uniforms & Personal Protective Equipment (PPE) Tuition Reimbursement Employee Discount - 50% off most services for up to 2 vehicles Medical, Dental, Vision, and 401(k) Savings plan *Terms and conditions may apply and benefits may differ depending on location Responsibilities Provide exceptional customer service and address any concerns or questions. Perform oil changes, filter replacements, and lubrication services for vehicles. Inspect vehicles for any potential issues or areas that require attention. Conduct basic maintenance tasks such as tire rotations and fluid level checks. Basic computer knowledge/aptitude Keep track of inventory and ensure all supplies are readily available. Maintain a clean and organized work environment. Follow safety protocols and guidelines to ensure a safe working environment. Requirements Attention to detail and ability to follow instructions. Excellent problem-solving skills Strong customer service and communication skills Ability to work in a fast-paced environment and handle multiple tasks. Able to learn and follow the VIOC SuperPro process for all services. Achieve SuperPro certification. Must have reliable transportation. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job Inspecting and replacing car lights and wipers. Check fluid levels and add fluids to vehicle when necessary. Inspect/replace engine air filter and cabin air filter. Add oil to engine in the proper amount based on specifications of vehicle make/model. Able to remove/rotate/lift/reinstall tires for tire rotation service. Lubricate necessary components of the chassis/driveline. Perform additional services on cooling systems and transmissions. Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly. Able to move from bay to bay to perform services on multiple vehicles. Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication) Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle. Able to move/transport items up to approximately 50 pounds. Able to work with tools to perform duties in tight sometimes hard to reach areas. Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order. Environment In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions. In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals. In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation. In this position you will be required to function in narrow aisles or passageways such as catwalks. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. We participate in the E-Verify program. #BA0026#
    $19.5 hourly 7d ago
  • Reengagement Specialist

    P.J. Fitzpatrick 3.4company rating

    Customer service advocate job in New Castle, DE

    Reports to: Call Center Manager Job Summary: Contacting customers when appointments are not sold on the initial sales presentation. The effort is to get a Revisit appointment scheduled for a Home Improvement Consultant back to the home at a time that meets the customers schedules, and our visit parameters, or to make the Rehash Sale over the phone/zoom. During all customer interactions the following expectations must be met: Obtain information which withheld the customer from buying through customer contacts. Continuously follow up with customers if unsuccessful with a one call close attempt Build customer rapport by selling company value Meet all the key performance indicators Compile trends and communicate with Sales Management For Rehash Sales, the following expectations must be met Negotiate contracts and pricing Complete all necessary paperwork and documentation to complete sale with customer. Agent - Essential Job Responsibilities: Revisit support a rate of 75 leads issued per month. Revisit support revenue at 8.5% of total net sales revenue per month. Employees must work 40 hours a week unless authorized by a manager; specific schedule will be at Managements discretion. Rehash minimum of 20 demos (presentations) per month. Rehash minimum of 7 sales per month. Other duties as assigned Experience/Education: High school diploma, two years related experience and, or equivalent combination of education and experience. Prior Call Center experience preferred and or Sales experience. Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Intermediate to advanced computer skills Sales and Customer Service experience minimum of 2 years (retail, call center) Good communications skills Organized, knowledgeable, patient, able to manage multiple tasks at one time, work under pressure, firm and courteous Reasoning Skills - Ability to apply common sense, understanding to carry out written and oral instructions. Ability to comprehend and resolve problems. PJFITZ2025
    $29k-41k yearly est. 60d+ ago
  • Home Services Appointment Center Representative

    Lawson Home Services, LLC

    Customer service advocate job in Milton, DE

    Job DescriptionSalary: 16.00 plus weekly booking bonus Lawson Home Services is looking for a highly motivated and positive individual to serve on our team in the Appointment Center. In this position you will be the "voice" of the company, guiding customers through the crucial first steps in their relationship with Lawson Home Services. This is a casual office environment, casual, neat dress code is welcomed. As a successful Appointment Center Representative, you are tactful and empathetic. You understand the emotional tie that comes with home repairs and improvement. You are reliable, punctual, and results-driven. You can multitask, and you know the importance of active listening. You have a keen eye for detail and value accuracy in your work. You must possess: strong organizational, customer service and time management skills. Extremely Proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills. You should also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound sales calls to schedule sales appointments or annual maintenance. (No cold calling) DUTIES AND RESPONSIBILITIES: Prior office experience a must, with exceptional ability to work with multicomputer screens. Cheerfully answer calls, and at all of the time being professional. Set sales appointments and schedules that make sense for the techs to drive, an understanding of the state and Eastern Shore. Make out going calls to all Homeowners Ability to package customer service concerns into thoughtful programs and features that are supplied Strong knowledge of customer service practices Strong skill in operating personal computer and programs such as Excel, Word, and database software. Skill in operating a multi-line phone system Ability to handle a variety of tasks, simultaneously Ability to perform accurate data entry and check yourself Ability to follow a script to ensure all homeowners are treated with the same care NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS: Excellent Communicator Diplomacy & Tact Customer Focused Organized Attention to detail Willingness to learn Positive & Optimistic attitude Integrity Motivated BENEFITS Better than competitive wages Weekly bonuses On-the-job paid training part-time, steady work (not seasonal) Locally owned company with respectful environment EXPERIENCE: Customer Service: 2 years (Preferred) Route Scheduling: 1 years (Preferred) Inside sales: 1 year (Preferred) Work Location: In person A background check and pre-employment drug screen are required. Pay Frequency: Weekly Bonuses Paid Weekly Job Type: part-time Pay: From $16.00 per hour Expected hours: 24-30 weekly Benefits: On-the-job training Physical setting: Office/Casual
    $16 hourly 2d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Customer service advocate job in Dover, DE

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 13d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service advocate job in Wilmington, DE

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-34k yearly est. 3d ago
  • Customer Service

    L & T Foods DBA Grocery Outlets 3.7company rating

    Customer service advocate job in Rehoboth Beach, DE

    L & T Foods in Rehoboth Beach, 18910 is looking for 2 evening customer service associates to join our 21 person strong team. We are located on 4493 Highway One. Our ideal candidate is attentive, punctual, and engaged. Benefits We offer many great benefits, including free early access to your pay through Homebase. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to reading your application.
    $32k-44k yearly est. 60d+ ago
  • AI Engagement Specialist

    JPMC

    Customer service advocate job in Wilmington, DE

    Join our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new opportunities. As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities. Job Responsibilities Develop and implement creative engagement strategies to promote the use of AI tools among employees. Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications. Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions. Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology. Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees. Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements. Required Qualifications, Capabilities, and Skills 5+ years of experience in project management, training, process engineering, or marketing. Strong passion for new technology and a desire to share that excitement with others. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Strong analytical skills and a data-driven approach to problem-solving. Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences. Preferred Qualifications, Capabilities, and Skills Experience crafting content and facilitating workshops to advance mindsets and skillsets. Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable. Portfolio of AI projects you are working on. Considered a thought leader on social media or in offline communities on AI or new technologies.
    $36k-65k yearly est. Auto-Apply 60d+ ago
  • AI Engagement Specialist

    Jpmorgan Chase & Co 4.8company rating

    Customer service advocate job in Wilmington, DE

    JobID: 210653807 JobSchedule: Full time JobShift: : Join our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new opportunities. As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities. Job Responsibilities * Develop and implement creative engagement strategies to promote the use of AI tools among employees. * Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications. * Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions. * Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology. * Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees. * Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements. Required Qualifications, Capabilities, and Skills * 5+ years of experience in project management, training, process engineering, or marketing. * Strong passion for new technology and a desire to share that excitement with others. * Ability to work independently and collaboratively in a fast-paced, dynamic environment. * Strong analytical skills and a data-driven approach to problem-solving. * Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences. Preferred Qualifications, Capabilities, and Skills * Experience crafting content and facilitating workshops to advance mindsets and skillsets. * Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable. * Portfolio of AI projects you are working on. * Considered a thought leader on social media or in offline communities on AI or new technologies.
    $56k-85k yearly est. Auto-Apply 60d+ ago
  • Home Services Appointment Center Representative

    Lawson Home Services, LLC

    Customer service advocate job in Milton, DE

    Lawson Home Services is looking for a highly motivated and positive individual to serve on our team in the Appointment Center. In this position you will be the "voice" of the company, guiding customers through the crucial first steps in their relationship with Lawson Home Services. This is a casual office environment, casual, neat dress code is welcomed. As a successful Appointment Center Representative, you are tactful and empathetic. You understand the emotional tie that comes with home repairs and improvement. You are reliable, punctual, and results-driven. You can multitask, and you know the importance of active listening. You have a keen eye for detail and value accuracy in your work. You must possess: strong organizational, customer service and time management skills. Extremely Proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills. You should also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound sales calls to schedule sales appointments or annual maintenance. (No cold calling) DUTIES AND RESPONSIBILITIES: Prior office experience a must, with exceptional ability to work with multicomputer screens. Cheerfully answer calls, and at all of the time being professional. Set sales appointments and schedules that make sense for the techs to drive, an understanding of the state and Eastern Shore. Make out going calls to all Homeowners Ability to package customer service concerns into thoughtful programs and features that are supplied Strong knowledge of customer service practices Strong skill in operating personal computer and programs such as Excel, Word, and database software. Skill in operating a multi-line phone system Ability to handle a variety of tasks, simultaneously Ability to perform accurate data entry and check yourself Ability to follow a script to ensure all homeowners are treated with the same care NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS: Excellent Communicator Diplomacy & Tact Customer Focused Organized Attention to detail Willingness to learn Positive & Optimistic attitude Integrity Motivated BENEFITS Better than competitive wages Weekly bonuses On-the-job paid training part-time, steady work (not seasonal) Locally owned company with respectful environment EXPERIENCE: Customer Service: 2 years (Preferred) Route Scheduling: 1 years (Preferred) Inside sales: 1 year (Preferred) Work Location: In person A background check and pre-employment drug screen are required. Pay Frequency: Weekly Bonuses Paid Weekly Job Type: part-time Pay: From $16.00 per hour Expected hours: 24-30 weekly Benefits: On-the-job training Physical setting: Office/Casual
    $16 hourly 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service advocate job in Dover, DE

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-33k yearly est. 3d ago
  • Vehicle Service Specialist - Full Time

    Henley VIOC

    Customer service advocate job in Millsboro, DE

    Text henleyjobs to 23000 to start your application today! Message and data rates may apply. Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? If you are looking for a full-time career with excellent advancement opportunities, Henley Companies , the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed. We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle. THE TOOLS WE'LL PROVIDE TO YOU Paid on-the-job training No late evenings - Most locations close by 7pm Competitive pay set at $19.50 per hour Now offering Earned Wage Access through DailyPay! Promoting from within - 95% of upper-level management started out in an entry-level position Safety Shoes, Uniforms & Personal Protective Equipment (PPE) Tuition Reimbursement Employee Discount - 50% off most services for up to 2 vehicles Medical, Dental, Vision, and 401(k) Savings plan *Terms and conditions may apply and benefits may differ depending on location Responsibilities Provide exceptional customer service and address any concerns or questions. Perform oil changes, filter replacements, and lubrication services for vehicles. Inspect vehicles for any potential issues or areas that require attention. Conduct basic maintenance tasks such as tire rotations and fluid level checks. Basic computer knowledge/aptitude Keep track of inventory and ensure all supplies are readily available. Maintain a clean and organized work environment. Follow safety protocols and guidelines to ensure a safe working environment. Requirements Attention to detail and ability to follow instructions. Excellent problem-solving skills Strong customer service and communication skills Ability to work in a fast-paced environment and handle multiple tasks. Able to learn and follow the VIOC SuperPro process for all services. Achieve SuperPro certification. Must have reliable transportation. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job Inspecting and replacing car lights and wipers. Check fluid levels and add fluids to vehicle when necessary. Inspect/replace engine air filter and cabin air filter. Add oil to engine in the proper amount based on specifications of vehicle make/model. Able to remove/rotate/lift/reinstall tires for tire rotation service. Lubricate necessary components of the chassis/driveline. Perform additional services on cooling systems and transmissions. Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly. Able to move from bay to bay to perform services on multiple vehicles. Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication) Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle. Able to move/transport items up to approximately 50 pounds. Able to work with tools to perform duties in tight sometimes hard to reach areas. Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order. Environment In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions. In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals. In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation. In this position you will be required to function in narrow aisles or passageways such as catwalks. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. We participate in the E-Verify program. #BA0039#
    $19.5 hourly 7d ago
  • Trading Services Specialist IV

    Jpmorgan Chase 4.8company rating

    Customer service advocate job in Newark, DE

    Join a team that supports your career growth, advancement and expanding opportunities! At JPMorgan Chase we take pride in valuing our employees' individualities, while supporting an inclusive culture of teamwork. As a Trade Support Specialist within the Loan Trading Documentation team, you will take on the responsibility of providing primary and secondary trade closing support, as well as Third Party Agency Review. Your role is a crucial part of the Wholesale Loan Middle Office, a division of Wholesale Lending Services, which primarily supports the North America Credit Trading and Syndicated Leverage Finance businesses within the Corporate and Investment Bank. **Job Responsibilities:** + Work with front office traders and sales coverage, clients, counsel and operations to settle secondary par loan trades + Establish and maintain strong working relationships with clients/counterparts + Manage heavy trade portfolio across various lines of business while maintaining a clean aging profile Review LSTA (Loan Syndications and Trading Association) standard documents and other legal documents including trade confirms, assignment agreements, proceeds letters, participation agreements, cash collateral agreements, and multilateral agreements + Review credit agreements, specifically assignability language + Identify and escalate issues to the front office trading assistants/traders/salespeople, in-house legal counsel and management, when necessary + Prepare daily/weekly MIS reporting to track the status of open items and measure risk **Required qualifications, capabilities, and skills:** + Bachelor's degree or syndicated loan experience + Proficiency with Microsoft Office Suite (Excel, Word, and PowerPoint) + Excellent oral and written communication skills + Excellent analytical and critical thinking skills + Ability to take initiative and self-motivate as well as work as part of a team **Preferred qualifications, capabilities, and skills:** + Familiarity with loan-based software (LoanIQ, ClearPar) + Experience with LSTA standard documentation, knowledge of the LSTA Standard Terms and Conditions + Knowledge of the trade lifecycle and/or experience supporting a trading business + Familiarity with syndicated loans + Prior knowledge of loan products or trading operations JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
    $77k-108k yearly est. 60d ago
  • Vehicle Service Specialist (Full Time)

    Henley VIOC

    Customer service advocate job in Dover, DE

    Text henleyjobs to 23000 to start your application today! Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? If you are looking for a full-time career with excellent advancement opportunities, Henley Companies , the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed. We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle. THE TOOLS WE'LL PROVIDE TO YOU Paid on-the-job training No late evenings - Most locations close by 7pm Competitive pay set at $19.50 per hour Now offering Earned Wage Access through DailyPay! Promoting from within - 95% of upper-level management started out in an entry-level position Safety Shoes, Uniforms & Personal Protective Equipment (PPE) Tuition Reimbursement Employee Discount - 50% off most services for up to 2 vehicles Medical, Dental, Vision, and 401(k) Savings plan *Terms and conditions may apply and benefits may differ depending on location Responsibilities Provide exceptional customer service and address any concerns or questions. Perform oil changes, filter replacements, and lubrication services for vehicles. Inspect vehicles for any potential issues or areas that require attention. Conduct basic maintenance tasks such as tire rotations and fluid level checks. Basic computer knowledge/aptitude Keep track of inventory and ensure all supplies are readily available. Maintain a clean and organized work environment. Follow safety protocols and guidelines to ensure a safe working environment. Requirements Attention to detail and ability to follow instructions. Excellent problem-solving skills Strong customer service and communication skills Ability to work in a fast-paced environment and handle multiple tasks. Able to learn and follow the VIOC SuperPro process for all services. Achieve SuperPro certification. Must have reliable transportation. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job Inspecting and replacing car lights and wipers. Check fluid levels and add fluids to vehicle when necessary. Inspect/replace engine air filter and cabin air filter. Add oil to engine in the proper amount based on specifications of vehicle make/model. Able to remove/rotate/lift/reinstall tires for tire rotation service. Lubricate necessary components of the chassis/driveline. Perform additional services on cooling systems and transmissions. Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly. Able to move from bay to bay to perform services on multiple vehicles. Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication) Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle. Able to move/transport items up to approximately 50 pounds. Able to work with tools to perform duties in tight sometimes hard to reach areas. Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order. Environment In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions. In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level. In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals. In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation. In this position you will be required to function in narrow aisles or passageways such as catwalks. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. We participate in the E-Verify program. #BA0015#
    $19.5 hourly 7d ago

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