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Customer service advocate jobs in Fort Collins, CO

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  • Commercial Services Specialist

    LHH 4.3company rating

    Customer service advocate job in Boulder, CO

    LHH is looking for an energetic team member to support the commercial services department of a rapidly growing solar manufacturing company at their local office in Boulder, CO. This position will sit on the Commercial Services team, where you will be responsible for reviewing, summarizing, and responding to requests for information and pricing daily. The role will require daily customer engagement, as well as coordination between engineering, project management, logistics, outside sales, and operations teams. The ideal candidate will be proactive, a strong communicator, have strong attention to detail, and be passionate about providing outstanding customer support to a variety of clients. Prior experience in project sales development, commercial bidding, or solar experience, will all be a plus. If you are looking for an exciting opportunity to challenge yourself as you support a remarkable team and company, apply today! Location: HYBRID role in Boulder. Onsite 2-3 days per week after training. Work Type: Contract-to-hire Compensation: $25-$31/hr, depending on relevant experience Responsibilities: Responsible for reviewing RFI/RFPs and responding to clients Connecting with clients (via phone and email) as needed to ensure accuracy and proper understanding of requests Communicating summarized RFI/RFP information to various departments for review and providing a complete response package to clients Entering and updating project information in the CRM Providing design and installation assistance by generating detailed layouts and pricing proposals Reviewing submitted project requests - analyzing them and providing feedback Leading conference calls with installers, clients, outside sales, and other departments as needed Assisting in developing and improving sales and operational processes Communicating product feedback to support continuous improvement goals Qualifications: Associate or Bachelor's degree, preferred At least five years of experience in a customer-facing environment Demonstrable experience with organizing information and meeting deadlines Strong MS Office skills, and Salesforce experience Strong professional written and verbal communication skills Extremely well organized with strong attention to detail Ability to problem-solve and resolve customer issues with proactive communication Curiosity to understand customer needs A strong team player with a desire to win and grow business Solar sales, design experience, or commercial bidding experience, all a plus Benefit offerings during contract period include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
    $25-31 hourly 4d ago
  • Customer Service Representative

    Octagon Consulting, LLC

    Customer service advocate job in Broomfield, CO

    About the Role Were are seeking dedicated Customer Service Representatives to join our Toll Road Call Center team in Broomfield, Colorado. This role involves delivering high-quality customer support in a professional, fast-paced environment while navigating multiple computer systems and handling sensitive information. Schedule Regular Shift: Mon-Thu: 11:00 AM - 8:00 PM Fri: 9:00 AM - 6:00 PM Rotating Saturday once every 4 weeks Training Schedule (First 2 Weeks): Mon-Fri: 8:00 AM - 5:00 PM What We're Looking For An ideal candidate is someone who brings professionalism, strong communication skills, and the ability to maintain composure under pressure. Successful Representatives excel at multitasking, resolving escalated calls, and upholding the standards of both the client and the Firm. Key Qualifications Basic computer skills and ability to move between multiple systems Strong listening and clear communication abilities Ability to compute basic math calculations Capable of handling escalated or difficult calls professionally Resourceful, competitive, and goal-driven mindset Strong work ethic, punctuality, and consistent attendance Ability to stay organized while processing payments and documenting interactions Stress tolerance and ability to maintain a professional demeanor Ability to multitask effectively in a structured environment Team-oriented and dependable
    $29k-37k yearly est. 1d ago
  • Access Support Representative

    Cornerstone Technology Talent Services 3.2company rating

    Customer service advocate job in Cheyenne, WY

    Job Posting: Access Support Representative Contract: Long Term We're looking for a friendly, service-driven professional to support daily workforce access at a busy construction site. In this role, you'll be the first point of contact for workers arriving on site-helping them check in, guiding them through onboarding, and ensuring they have a smooth, positive experience. No construction or platform experience is required-full training is provided. If you enjoy helping people, staying organized, and keeping operations running smoothly, this role is for you. What You'll Do Welcome workers as they arrive and provide helpful, courteous assistance throughout the check-in process Support digital badge scanning, QR code check-ins, and other access tools Verify credentials and required documents, ensuring workers meet site-entry requirements Guide workers and subcontractors through onboarding steps, such as account setup and document uploads Assist with mobile check-ins, digital badges, and basic system navigation Help resolve simple access or login issues and escalate when needed Issue temporary badges and visitor passes with a calm, professional demeanor Communicate clearly with workers, supervisors, and subcontractor teams Monitor access points to ensure safe, authorized entry Document and report irregularities or recurring issues What Makes You a Great Fit Strong customer service background in any industry (hospitality, retail, call centers, healthcare support, etc.) Friendly, patient, and confident when assisting individuals with varying levels of technical comfort Quick learner who is comfortable navigating new technology Professional and composed in fast-paced or outdoor environments Dependable, detail-oriented, and able to follow established procedures Comfortable standing or walking for extended periods and working outdoors Bonus: Experience in help desk, dispatch, tech support, administrative roles, or site operations Work Environment Full-time, onsite presence at an active construction site Fast-paced environment with steady interaction and customer-facing support PPE required (provided as needed) OSHA training reimbursement available Comprehensive training on all tools, processes, and workflows
    $35k-41k yearly est. 3d ago
  • Community Engagement Specialist

    Girl Scouts of Colorado 4.1company rating

    Customer service advocate job in Longmont, CO

    Community Engagement Specialist ________________________________________________________________________________________ Job Title: Community Engagement Specialist Department: Mission Delivery Occupational Job Group: Specialist 2 Pay Range: $20.67-$23.56 per hour. Reports To: Community Engagement Manager Date: February 2025 FLSA Status: Non-Exempt Terms: Regular, Year-Round, Full-Time, Hybrid Supervisory Responsibility: None ________________________________________________________________________________ GENERAL PURPOSE: The Community Engagement Specialist is a results-driven go-getter who thrives on building connections and hitting ambitious goals. In this dynamic role, they serve as the face of Girl Scouts - sparking interest, forging partnerships, and growing membership by recruiting girls and adult volunteers. They engage directly with the community through school visits, local events, and presentations, using strong communication skills and positive persistence to inspire involvement. With a sharp eye on data and a passion for impact, they strategize, follow up on leads, and drive outreach in their assigned area. This isn't a 9-5 desk job (though it does involve computer work) - it's people-focused, often fast-paced, and deeply rewarding. Success requires flexibility to work evenings and weekends, when families and communities are most engaged. Those who thrive on challenge, enjoy meaningful conversations, and feel energized by watching their numbers climb will excel in this role: making a real impact and helping shape ESSENTIAL DUTIES & RESPONSIBILITIES *** (Employees are held accountable for all duties of this job) Achieve girl and adult membership goals by implementing recruitment and lead generation strategies aligned with the council recruitment methodology with a focus on volunteer recruitment and member conversion; cultivates relationships with service unit and troop volunteers in assigned areas to support new member engagement, troop placement, and community visibility Plan, prioritize, and manage recruitment activities independently, demonstrating strong organizational and time-management skills in a fast-paced environment. Represents GSCO at community events and school functions, often during evenings and weekends, to maximize visibility and connect with prospective members. Responsible for the accurate and timely maintenance and communication of recruitment events, such as flyer distribution, school website and social media posts, and other advertising options Responsible for timely follow-up with new leads and referrals resulting from field activity Cultivates relationships with schools and appropriate community leaders, organizations and businesses to increase visibility of Girl Scouts in the community Study and become proficient in girl and adult related trends, multi-cultural data and demographics, marketing and sales techniques, effective communication and knowledge of communities and organizations to effectively implement the council membership recruitment plan Work independently in the field within assigned geographic areas, while maintaining regular communication with team and leadership. Facilitates workshops and events for groups of caregivers and children, using public speaking skills to engage the group and drive membership conversion. Provides professional, superior customer service to all internal and external customers, members, volunteers, staff, and other community contacts. Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude. Respects the confidential nature of all information pertaining to staff, volunteers, and Girl Scouts both current and prospective. Performs other duties as assigned. PRIMARY CROSS-FUNCTIONAL RESPONSIBILITIES Collaborate with other members of the recruitment team to ensure consistent delivery of the council recruitment methodology; relies on Recruitment Resources team for back-office participation insights, pre-event preparation, and solutions support Works with the Volunteer Success team to connect first year volunteers and troops with ongoing support and training Collaborate with the Girl Experience teams to drive participation in council and partner-led program opportunities for youth members awaiting placement. Collaborate with the Customer Care and Volunteer Administration teams to ensure prompt response to customer inquiries and accuracy of membership data. In accordance with the philosophy of Girl Scouts of Colorado, the person filling this position may occasionally be required to carry out or assist with other tasks in addition to the duties listed on this job description. Support the efforts and commitments of Girl Scouts of Colorado in pluralism and diversity throughout the organization and within each community served. Embrace diversity and inclusiveness by contributing to positive relationships between diverse racial, ethnic, and social groups in the Council as a whole and between employees and volunteers. JOB QUALIFICATIONS Education and/or Formal Training No formal education or training requirements. Experience Experienced in sales process and management of leads. Proven experience in setting ambitious goals with energy and confidence to drive to achieve those goals. Experience with in-person or telephone sales and utilizing guided prompts to develop customer relationships and convert members. Experience in membership development, recruitment and/or retention Experienced in data management using sales/customer management software (Salesforce) preferred. Knowledge, Skills, and Abilities Strong written, oral, and interpersonal communication skills, including public speaking and networking skills required. Knowledge of basic principles of marketing (for example, market identification and segmentation, interpretation, and use of market data) Ability to create and deliver presentations tailored to audience needs. Excellent independent decision-making skills and strong resourcefulness. Must be flexible, adaptable, and willing to thrive in an ever-changing/fast-paced environment. Proficient in Microsoft Suite of programs. Ability to quickly learn and adapt to changing technologies. Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. Bilingual and bicultural skills desired but not required. Additional Requirements Must be able to pass a criminal background check acceptable to GSCO standards. Access to registered transportation with insurance at required state levels to conduct business statewide. Valid driver's license and driving record acceptable to the Girl Scout insurance company standards. MATERIAL AND EQUIPMENT DIRECTLY USED Computer and related software, telephone, e-mail, fax machines, copiers and equipment commonly found in an office environment. WORKING ENVIRONMENT & PHYSICAL ACTIVITIES Prolonged periods of sitting at a desk and working on a computer. Variable working schedule including regular evenings and weekends and some overnight stays. Regular travel throughout council jurisdiction may be required. Ability to communicate effectively with employees, volunteers, customers and vendors. Access to transportation with insurance at required state levels to conduct business statewide. Valid driver's license and driving record acceptable to the Girl Scout insurance company. Required to transport Girl Scout materials weighing up to 30 pounds from a vehicle to a building as well as preparing facilities for meetings without assistance. GSCO will make reasonable accommodation for qualified individuals with known disabilities and employees whose work requirements interfere with a religious belief, unless doing so would result in an undue hardship or a direct threat to the Girl Scouts of Colorado. If you need such accommodation, contact your supervisor or Human Resources immediately to begin the interactive accommodation process. Powered by JazzHR 9s2Qje44bc
    $20.7-23.6 hourly 9d ago
  • Professional Services Veterinarian

    URUS Group LP

    Customer service advocate job in Fort Collins, CO

    Are you passionate about advancing bovine genetics and reproductive success? Do you thrive in a hands-on, fast-paced environment where your expertise directly contributes to client success? Trans Ova Genetics is seeking a skilled and motivated Professional Services Veterinarian to support and multiply the success of our clients' breeding programs through exceptional advanced reproductive technologies. In this role, you will represent Trans Ova Genetics on-farm by delivering advanced reproductive services such as embryo transfer (ET), ovum pickup (OPU), and ultrasonography. As a key member of our team, you will work closely with clients and collaborate across departments within Trans Ova to support the ongoing growth and success of our clients' genetic goals. Trans Ova Genetics provides in-depth training that provides a solid foundation prior to supporting client production and would require time dedicated to our training facility in Sioux Center, IA, which is critical to the success of this role. This position requires regular travel across eastern Colorado, with potential of increased travel across the state in the future. This candidate would be a member of our Plains Region team and may be asked to provide relief coverage to surrounding states. Our ideal candidate would be located in northeast Colorado or willing to relocate; however, we welcome those in southeast Wyoming, southwest Nebraska, and northwest Kansas to apply. Key Responsibilities: * Perform bovine embryo flushing and transfer procedures in on-farm settings. * Conduct ultrasound-guided transvaginal ovum pickup (OPU) procedures for in vitro fertilization (IVF) embryo production. * Design, implement, and review superovulation and synchronization protocols for both donor and recipient cows. * Use ultrasonography to: * Determine pregnancy status in recipient cows. * Evaluate fetal gender in ET and IVF pregnancies. * Assess fetal number and viability in cows implanted with cloned or research embryos. * Perform rectal palpations to evaluate the reproductive condition of incoming or backgrounded recipient cows. * Ensure rigorous biosecurity compliance and help develop strategies to minimize disease transmission across all environments. * Build strong relationship by providing excellent communication to our clients to ensure trust, transparency, and alignment. * Provide regulatory oversight and compliance. Other Skills and Valued Experience: * Deep passion for bovine reproduction and a drive for continuous improvement in reproductive technologies. * Demonstrated hands-on experience in bovine embryo transfer, IVF procedures, and reproductive evaluation strongly preferred. * High level of professionalism with excellent verbal and written communication skills. * Must possess strong physical stamina and the ability to perform repeated manipulations of the bovine reproductive tract. * Excellent hand-eye coordination, manual dexterity, and tactile sensitivity required for delicate procedures. Professional Services Veterinarian Education & Certification Requirements: * Doctor of Veterinary Medicine (DVM) degree or equivalent from a US accredited institution. * Full current accreditation with the USDA - APHIS. * Licensure to practice veterinary medicine in applicable states, or the ability to obtain licensure in a timely manner. * Certification with the American Embryo Transfer Association (AETA), or the ability and willingness to obtain certification. Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd's genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive "tools" available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies. Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement. TOG has deep roots in the industry through its origin within the URUS family of companies. As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry - Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.
    $26k-48k yearly est. Auto-Apply 60d+ ago
  • Juvenile Services Professional Hourly/On-Call

    Boulder County, Co 4.0company rating

    Customer service advocate job in Boulder, CO

    Boulder County Community Services Department is seeking to hire 2 (two) Juvenile Services Professionals Hourly/On-Call.The Boulder Juvenile Assessment Center (JAC), a 24/7 facility, is the County's short-term detention and assessment center housing male and female detainees under the age of 18. This is a great opportunity to work directly with at-risk youth and to learn about the Juvenile Justice System in Boulder County including community partners such as law enforcement, probation department, social services, etc. and the juvenile court. The JAC embraces a strength-based and harm reduction practice to juvenile detention. The ideal candidate will enjoy working in a progressive detention setting and have experience or studies in corrections, social work, residential treatment, child advocacy, education, or working with underserved populations. The ideal candidate is also someone who can work in a team-oriented, fast paced, and trauma-informed environment. These arehourly, non-benefitedpositions that will work 8-32 hoursper week in a varied/flexible schedule. As these are hourly positions, no set hours are guaranteed to applicants. Weekly minimum time commitment of one 8-hour shift with maximum time commitment up to five shifts a week depending on the needs of the facility and the availability of the applicant. These positions are intended to offer shift coverage and support for full-time employees. Applicants must be available and willing to work evenings, overnights, weekends and holidays.These positions will work out of1777 6th Street,Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, these positions are non-exempt(eligible for overtime). Boulder County requires its employees to reside in the state of Colorado as of the first day of work. Hiring Salary Range: $25 - $28Hourly Tentative Hiring Timeline: * Phone Screening: Week of December 15th * First Round Interviews: December 17th * Reference Check: Week of December 15th Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information. Examples of Duties * Provide a safe and secure facility * Attend court and act as representative of facility * Complete detailed individual and family assessments and submit detailed reports to the court * Conduct court appointed bond commissioner functions * Conduct intakes * Provide verbal and physical crisis intervention/de-escalation * Conduct secure transports * Oversee and provide structure programming for youth in custody * Conduct perimeter/security checks * Administer medications * Assist in maintaining interagency/community relationships * Performs related work, as required * May be reassigned during emergency situations Required Qualifications PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications andwill not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team. EDUCATION & EXPERIENCE: Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of: A high school diploma or equivalentand 1 (one) year of experience, either paid or volunteered, working directly with youth or an underserved population OR 1 (one) year of college coursework pursuant to a degree in psychology, sociology, social work, human services, law, criminology or a closely related field DRIVER'S LICENSE: * Applicants must have a valid driver's license and a clean driving record * For more information regarding a clean driving record, please clickhere. BACKGROUND CHECK& FINGERPRINTING: * A job offer is contingent on passing a background investigation with fingerprinting; a CBI/FBI background check, and a Child Welfare/Trails check of the Child Abuse Registry SPECIAL REQUIREMENTS: * Applicants must be able to obtain Crisis Prevention and CPR/First Aid certifications within one year of hire and annually thereafter. *Training will be provided and paid for by the County Supplemental Information PREFERRED QUALIFICATIONS: * Bilingual in English and Spanish * Additional compensation will be provided based on the use of bilingual skills. * One year of experience, either paid or volunteered, working directly with youth * Twoyears of college coursework in psychology, sociology, social work, human services, law, criminology or a closely related field KNOWLEDGE, SKILLS, & ABILITIES: * Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things they see as challenging; not fearful of having to act with a minimum of planning * Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting * Compassion: Genuinely cares about people; is available and ready to help; is sympathetic to the plight of others maybe not as fortunate; demonstrates real empathy with the joys and pains of others * Cross Cultural Sensitivity: Understands and can empathize with differences in people and cultures; is not judgmental about differences; respects differences; respects different value sets; handles and is comfortable with diversity * Communication: Is able to communicate clearly and succinctly in a variety of settings and styles; can get messages across and have the desire effect * Positive Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent their own interest and yet be fair to other groups; can solve problems with peers with minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employeeson the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
    $25-28 hourly 4d ago
  • Junior Customer Service Agent

    Price Solutions 4.0company rating

    Customer service advocate job in Boulder, CO

    At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director. RESPONSIBILITIES: • TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly. • CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors. • PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively. • CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties. • DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers. QUALIFICATIONS: Bachelor's degree or 2 years of related experience Proven ability to lead, train, and develop others Strong communication and interpersonal skills Demonstrated success in achieving sales targets and driving revenue growth Ability to travel to retail sites as needed Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • Customer Support Representative

    Validity 4.5company rating

    Customer service advocate job in Broomfield, CO

    About the Role As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help, ranging from administrative assistance to product concerns. You are excellent at communicating with people of all levels and backgrounds, can empathize with even the most unhappy customer, and enjoy the relentless pursuit of knowledge. We currently offer support via email-to-case, phone, and chat. So, you must be a flawless, speedy, and empathetic written communicator. This Support Tier I position will enable you to learn best practices in customer service, case management, product expertise, and industry knowledge with a growing global company. Validity's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity's continued growth. Position Duties and Responsibilities Triage Support inquiries and respond to incoming requests from customers, prospects, and colleagues through our support channels. Educate requesters about best practices and product questions by recommending Help Center content and/or providing status updates. Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request. Become an expert on how Validity products work to help requesters understand the features and benefits pertaining to their specific needs. Reproduce customer issues in a development environment to resolve basic troubleshooting issues. Complete preliminary troubleshooting steps in reviewing customer nuances to determine cause of results in the products. Understand what the requester needs and why they are asking, in order to troubleshoot before escalating to responsible internal parties. Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine root cause. Consistently maintain excellent customer satisfaction ratings. Provide prompt and accurate feedback to requesters. Ensure the support SLA is met on all assigned Support cases. Prioritize and manage several open issues at one time. Create and/or maintain internal training documentation. Participate in holiday on-call rotation as required. Required Experience, Skills, and Education Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity. 2 years experience in a technical role. Experienced in providing SaaS support. Ability to work independently with little supervision and to seek assistance proactively to meet role-specific KPIs. Proven ability to work in a fast-paced, iterative department with rapidly changing conditions. Write and speak to customers in a clear, concise manner appropriate for the audience. Ability to learn quickly, both about businesses and technologies. Preferred Experience, Skills, and Education One year of experience in answering support cases (i.e., Salesforce or Zendesk). Experience working in a customer service environment and/or email deliverability. Salesforce administration experience. Hands-on experience with Validity products. Salary range $45,000 - $50,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
    $45k-50k yearly Auto-Apply 60d+ ago
  • Customer Service & Install Coordinator (HVAC)

    Meyers Heating & Air Conditioning

    Customer service advocate job in Boulder, CO

    Job DescriptionSalary: $20-$29 Love juggling details while keeping customers smiling? If youre the type of person who thrives on organization, enjoys talking to people, and takes pride in making sure things go off without a hitch, we want you on our team! As our Customer Service & Install Coordinator, youll be the voice clients hear when they call in and the organizer behind the scenes making sure every HVAC installation is scheduled, inspected, and completed smoothly. Youll work closely with both our Customer Service Manager and Install Manager to deliver an outstanding experience for our clients from the first phone call through final follow-up. What Youll Do: Answer inbound calls and make outbound calls to schedule service appointments, helping to ensure our service board is full. Place outbound calls to confirm installs, schedule inspections, and follow up with clients. Coordinate installs and build work orders ensure all details are listed to help set our install teams up for success; including navigating local inspection requirements (Boulder, Louisville, Longmont, Boulder County). Check in with clients after installations to ensure a top-notch experience. What Were Looking For: Detail-oriented, organized, and proactive. Strong communicator who isnt shy about picking up the phone. HVAC experience or knowledge of local inspections is a big plus. Someone who thrives in a fast-moving role where no two days are the same. Why Youll Love It Here: A supportive, team-focused environment. The chance to be at the center of both our client experience and installation process. Opportunities to grow within a trusted, local company. Essential Job Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: High School diploma or equivalent 2 years of customer service experience incall center experience or similar Preferred Qualifications: Associate degree or higher Experience with Field Edge, Service Titan or similar scheduling software. Previous experience in HVAC or similar trade. Previous experience with HVAC inspection & scheduling process highly preferred. Experience with position that is 70% phone time, anticipated 50 - 60 calls per day. Must have excellent phone etiquette and have the ability to manage multiple telephone lines in a professional and positive manner Must be able to effectively prioritize and organize daily job duties Must be able to accurately enter order information, including updating of customer accounts, telephone, and contact numbers Extremely high attention to detail is required Computer Skills: Must be proficient in Microsoft Excel and Microsoft Word; experience with Field Edge software preferred Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization; Must be able to read, write, speak, and comprehend English Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations Compensation & Hours Starting wage of $24.00 - $29.00 per hour (DOE) Hours: 8:00 a.m. 4:30 p.m. or 8:30 - 5:00 p.m. Days: Monday Friday Benefits: Medical, Dental, Vision + 401k It is the policy of Meyers Heating and Air Conditioning not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.
    $24-29 hourly 14d ago
  • Customer Care Specialist

    Serenity Mental Health Centers 3.7company rating

    Customer service advocate job in Loveland, CO

    Job Description Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step.
    $33k-38k yearly est. 26d ago
  • Custom Cabinet Sales Rep.

    Kitchen Refresh

    Customer service advocate job in Fort Collins, CO

    We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Fort Collins area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)
    $33k-45k yearly est. 60d+ ago
  • Customer Liaison

    California Closet Company, Inc.

    Customer service advocate job in Boulder, CO

    Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. ***The pay for this position is $21-$23/hr*** ***The typical work schedule will be Tuesday-Saturday 8:45a-5:15p*** What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance - Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match 40 hours/week with overtime potential Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Duties and Responsibilities: Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. Based on business size may handle accounts receivable tasks Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment Associates Degree related to business administration / accounting from an accredited college or university preferred Calendar management / regional scheduling experience preferred Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment Detail oriented, organized and time management skills Ability to provide an exceptional client experience aligned to the company values Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook , YouTube , and Instagram We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines. #CO013
    $21-23 hourly 21h ago
  • Customer Liaison

    California Closets CCO

    Customer service advocate job in Boulder, CO

    Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. ***The pay for this position is $21-$23/hr*** ***The typical work schedule will be Tuesday-Saturday 8:45a-5:15p*** What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance - Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match 40 hours/week with overtime potential Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Duties and Responsibilities: Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. Based on business size may handle accounts receivable tasks Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment Associates Degree related to business administration / accounting from an accredited college or university preferred Calendar management / regional scheduling experience preferred Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment Detail oriented, organized and time management skills Ability to provide an exceptional client experience aligned to the company values Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook, YouTube, and Instagram We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines. #CO013
    $21-23 hourly 7d ago
  • Customer Support Associate I

    Stickergiant.com, Inc.

    Customer service advocate job in Longmont, CO

    StickerGiant is an essential business that provides high-quality stickers and labels, fast turnaround, and excellent customer service. Our mission is to create a good company to work for which leads to happy, healthy Giants. We are guided by our values; All In, Grow & Learn, Positive Energy. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently which allows our employees to see, experience, and take ownership of our shared success together. The Customer Support Associate (CSA) I is a supportive resource that elevates the experiences of all StickerGiant customers providing moments of delight throughout their journey. You're a resourceful individual, driven to solve problems, no matter the size, while building customer relationships, trust and brand loyalty. You're an expert at understanding the immediate needs of our customers and predicting future ones, while developing a sustainable environment that allows you to successfully navigate multiple tasks and deadlines. You're passionate about creating positive interactions and experiences with customers, your teammates and other departments. ESSENTIAL DUTIES & RESPONSIBILITIES You make it your mission to foster exceptional customer experience while serving as first point of contact for all support communications - primarily via email, chat and phone - to answer questions, provide assistance, troubleshoot issues, and route feedback appropriately You take ownership to resolve challenging customer issues and escalate when necessary You are empathetic and understanding of our customers' unique experiences. You must be passionate about delighting our customers every single day! You have a proven ability to successfully multitask; this role will involve navigating and diagnosing product issues while maintaining focus on the customer and their immediate needs You quickly pick up a variety of software applications with ease. Experience with Zendesk would be a bonus! KNOWLEDGE, SKILLS, AND ABILITY Passion for incredible customer service, exceptional communication (verbal and written) including top notch grammar and spelling, and excellent people skills Are a master on breaking down complex concepts into day to day terminology to help customers of all proficiencies Attention to detail that helps you meticulously troubleshoot and evaluate issues quickly, efficiently and accurately Resourceful and not afraid to tackle difficult cases on your own; driven to work hard with minimum supervision An expert with your keyboard providing fast and accurate typing and have unparalleled phone skills Master multi-tasker nailing the art of juggling multiple chats at once, while handling emails, and supporting your peers Empathic and composed. You really enjoy learning from and talking to our customers. You have amazing composure are very patient A team player, adaptable and has an amazing work ethic. You can identify where help is needed and are motivated to pitch in, coach, and train your peers Great Teammate - You contribute ideas to elevate your greater team and help them succeed Being a Giant - You consistently demonstrate StickerGiant' core values: All In, Grow & Learn, and Positive Energy Excitement for Growth - Interest and ability to grow professionally with support from StickerGiant EDUCATION AND FORMAL TRAINING 1-3+ years of experience in a customer facing role Proficient with Google Suite, ZenDesk (preferred), Slack and Macs Bonus: You are able to connect with a broad customer base and can communicate effectively in both English and Spanish PHYSICAL REQUIREMENTS Occasional standing, lifting, carrying, climbing, stooping, bending and overhead reaching of weight 10-30 lbs. Frequent walking, grasping and gripping Ability to sit/stand at a desk for extended periods of time Use of computer, keyboard, mouse throughout each scheduled shift POSITION SCHEDULE DETAILS Full-time, non-exempt position Monday - Friday (8 hours/day) Customer Support is available to customers from 6:00 am - 6:00 pm MST. Schedules will reflect the current need of the team within these operating hours. Overtime is NOT required but is available upon request BENEFITS & PERKS Core Benefits: Health, dental, vision offered at reduced rates. Options for PPO or High Deductible for health coverage. High-deductible health plan enrollees will receive an annual company contribution towards your HSA: $600 per employee, and an additional $400 for enrolled dependent(s) Life insurance and short-term disability insurance covered at 100% Voluntary benefits include accident & critical illness, long-term disability, identity theft insurance Paid Time Off: 2 weeks vacation + holidays + floating holidays + 6 sick days Paid Leave: Paid maternity leave for employees who qualify for FMLA, as well as parental leave 401(k): StickerGiant contributes 5% as follows: a guaranteed 3% contribution + additional match up to 2% of your contribution Bonus Program: Bonuses are provided based on achievement of annual financial goals for the company Professional Development: We provide opportunities for attending conferences, obtaining and/or renewing certifications, and participating in workshops and will tailor-make your career development plan with you STICKERGIANT WORKING CONDITIONS - COVID19 StickerGiant is considered an essential business and we are committed to providing a happy, healthy, and safe working environment for our Giants (i.e. employees) We have addressed risks proactively which includes: prioritizing critical operations, communicating with employees and customers regarding all business changes, adhering to proper/recurring cleaning procedures, enforcing social distancing and the proper use of protective clothing and equipment (provided to all employees by StickerGiant), implementing teleworking where possible, and keep informed status locally We care a great deal about creating an environment where all Giants can bring their whole selves to work and to provide all candidates with an equitable, inclusive and accessible recruitment process in alignment with our values. At StickerGiant, we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all conditions of employment including recruitment, hiring, promotion, termination, leaves of absence, compensation, and training. If you prefer accommodation during the recruiting process, or you have feedback about your candidate experience at StickerGiant, please contact the Director of People+Culture.
    $28k-38k yearly est. Auto-Apply 60d+ ago
  • Parts Expert - Call Center

    Transwest 4.5company rating

    Customer service advocate job in Brighton, CO

    Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: * Medical, Dental, and Vision Insurance * Life (Voluntary and Employer Paid) and Disability Insurance * 401(K) with company match beginning with your first contribution. * HSA and/or FSA, as applicable * Paid Time Off, Sick Time, and Company Paid Holidays * Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: * Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. * Listen, exhibit energy and project a genuine willingness to assist. * Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. * Drive sales growth by cross-selling, add on sales and exceptional customer service. * Provide prompt, courteous and accurate service to customers. * Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. * Being processed focused on recording departmental data; i.e. lost sales. * Answer telephones professionally and pleasantly. * Follow-up on customer orders and resolve problems with the customer's satisfaction. * Communicate often and timely with customers and associates. * Resolve problems, handle conflict and make effective decisions. * Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. * Maintain familiarity with all inventory products and merchandising programs and ordering systems. * Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed. * Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. * Utilize company information systems to process orders timely and accurately. * Understand dealership credit policies. * Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. * Other duties as assigned by the manager. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: * Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. * The position may require standing, balancing, bending or stooping for prolonged periods of time. * The position requires vision and hearing within normal range. * Requires the ability to work under stressful conditions or irregular hours. * Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. * Ability to communicate by providing verbal feedback in a professional manner. * Ability to receive and analyze data and input into the computer. * Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: * High school diploma or equivalent. * Valid Driver's License and MVR in good standing. * Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. * Knowledge of computers is a must. * Knowledge of diesel engines, gas engines, drive train, and suspensions. * Excellent verbal and communication skills. * Provide outstanding customer service. * Detail oriented. * Ability to understand vague and implicit instructions and react favorably in all work situations. * They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. * Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. * Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. * They must be able to understand people and be able to communicate effectively with them. * Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: * Type: Hourly * Compensation Range: $26.00 - $34.00 * Bonus Eligibility: Yes * Reports To: Parts Call Center Supervisor * Closing Date: Open until filled
    $26-34 hourly 25d ago
  • Parts Expert - Call Center

    Mammoth Graphics

    Customer service advocate job in Brighton, CO

    Full-time Description Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. Listen, exhibit energy and project a genuine willingness to assist. Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. Drive sales growth by cross-selling, add on sales and exceptional customer service. Provide prompt, courteous and accurate service to customers. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Being processed focused on recording departmental data; i.e. lost sales. Answer telephones professionally and pleasantly. Follow-up on customer orders and resolve problems with the customer's satisfaction. Communicate often and timely with customers and associates. Resolve problems, handle conflict and make effective decisions. Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. Maintain familiarity with all inventory products and merchandising programs and ordering systems. Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed. Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. Utilize company information systems to process orders timely and accurately. Understand dealership credit policies. Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. Other duties as assigned by the manager. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. The position may require standing, balancing, bending or stooping for prolonged periods of time. The position requires vision and hearing within normal range. Requires the ability to work under stressful conditions or irregular hours. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Ability to communicate by providing verbal feedback in a professional manner. Ability to receive and analyze data and input into the computer. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High school diploma or equivalent. Valid Driver's License and MVR in good standing. Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. Knowledge of computers is a must. Knowledge of diesel engines, gas engines, drive train, and suspensions. Excellent verbal and communication skills. Provide outstanding customer service. Detail oriented. Ability to understand vague and implicit instructions and react favorably in all work situations. They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. They must be able to understand people and be able to communicate effectively with them. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: Type: Hourly Compensation Range: $26.00 - $34.00 Bonus Eligibility: Yes Reports To: Parts Call Center Supervisor Closing Date: Open until filled
    $26-34 hourly 22d ago
  • Parts Expert - Call Center

    All Open Positions

    Customer service advocate job in Brighton, CO

    Job DescriptionDescription: Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. Listen, exhibit energy and project a genuine willingness to assist. Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. Drive sales growth by cross-selling, add on sales and exceptional customer service. Provide prompt, courteous and accurate service to customers. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Being processed focused on recording departmental data; i.e. lost sales. Answer telephones professionally and pleasantly. Follow-up on customer orders and resolve problems with the customer's satisfaction. Communicate often and timely with customers and associates. Resolve problems, handle conflict and make effective decisions. Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. Maintain familiarity with all inventory products and merchandising programs and ordering systems. Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed. Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. Utilize company information systems to process orders timely and accurately. Understand dealership credit policies. Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. Other duties as assigned by the manager. Requirements: WORK ENVIRONMENT & PHYSICAL ABILITIES: Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. The position may require standing, balancing, bending or stooping for prolonged periods of time. The position requires vision and hearing within normal range. Requires the ability to work under stressful conditions or irregular hours. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Ability to communicate by providing verbal feedback in a professional manner. Ability to receive and analyze data and input into the computer. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High school diploma or equivalent. Valid Driver's License and MVR in good standing. Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. Knowledge of computers is a must. Knowledge of diesel engines, gas engines, drive train, and suspensions. Excellent verbal and communication skills. Provide outstanding customer service. Detail oriented. Ability to understand vague and implicit instructions and react favorably in all work situations. They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. They must be able to understand people and be able to communicate effectively with them. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: Type: Hourly Compensation Range: $26.00 - $34.00 Bonus Eligibility: Yes Reports To: Parts Call Center Supervisor Closing Date: Open until filled
    $26-34 hourly 22d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer service advocate job in Northglenn, CO

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $29k-35k yearly est. Auto-Apply 60d+ ago
  • Reservation Specialist for Adventure Tour Company Estes Park

    Wild Side 4 X 4 Tours LLC

    Customer service advocate job in Boulder, CO

    Job DescriptionBenefits: Company parties Competitive salary Employee discounts Want to be a part of Trip advisors #1 activity to do in Estes Park? Give Wildside 4x4 tours a try. We are looking for someone fun, detail oriented and has the ability to make people smile. As a reservation specialist you will be the first point of contact for guests interested in riding with us. You will be the face and heart of the company. You will be the first impression for guests and staff as they enter the storefront. It can be fast paced that requires someone to be a highly efficient detail-oriented multitasker, who has good computer and phone skills, and is organized and clean. Most importantly the perfect candidate will light up the room with positivity, where guests will remember the moment they walked into the storefront. If this excites you to be a part of our team contact us, we are hiring right away! Hours per week: 30-45 Work Remotely No This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- would rather focus on the details of work than the bigger picture Achievement-oriented -- enjoys taking on challenges, even if they might fail High stress tolerance -- thrives in a high-pressure environment Job Types: Part-time, Full-time Salary: $15.00 - $20.00 per hour Benefits: Employee discount Flexible schedule Paid time off Schedule: 10 hour shift 8 hour shift Monday to Friday Weekend availability Ability to commute/relocate: Estes Park, CO 80517: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Preferred) Experience: Customer service: 1 year (Preferred) Work Location: In person
    $15-20 hourly 28d ago
  • Customer Care Specialist

    Serenity Mental Health Centers 3.7company rating

    Customer service advocate job in Superior, CO

    Job Description Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step.
    $33k-38k yearly est. 7d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Fort Collins, CO?

The average customer service advocate in Fort Collins, CO earns between $28,000 and $39,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Fort Collins, CO

$33,000
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