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Customer service advocate jobs in Fremont, CA

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  • Care Specialist - Justice-Involved ECM

    Upward Health

    Customer service advocate job in San Mateo, CA

    Care Specialist - Justice-Involved ECM Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Care Specialist - ECM is responsible for coordinating care for high-complexity patients, mainly working in the field to provide chronic care coordination and support. This role involves direct outreach to patients through phone calls, home visits, and community interactions. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual or telephonic support (10% of the time) The Care Specialist will assess patient needs, help set health goals, and ensure that patients receive the appropriate care and resources, with a focus on increasing access to preventative care, reducing emergency room visits, and enhancing self-management. The role requires excellent communication skills, critical thinking, and the ability to work independently and adapt to evolving challenges. Skills Required: At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or in a similar role. High school diploma or GED required. A valid drivers license and auto liability insurance. Reliable transportation and the ability to travel within assigned territory or as needed. Experience in care coordination for individuals with chronic conditions, behavioral health conditions, or with patients experiencing housing insecurities including homelessness. Strong interpersonal and motivational interviewing skills to build trust and rapport with patients. Familiarity with trauma-informed care, care coordination, and patient education. Proficiency in the use of electronic medical records (EMR) systems and basic computer skills. Technologically savvy and able to manage documentation and data entry effectively. Ability to work independently in a field-based environment and as part of a team. Multi-lingual capabilities preferred but not required. Prior home care or Enhanced Care Management experience a plus. Community Health Worker certification is a plus. Key Behaviors: Adaptability: Ability to work in dynamic, unstructured environments, pivoting quickly to meet the needs of patients and the organization. Critical Thinking & Problem Solving: Demonstrates strong problem-solving skills when assessing patient needs and determining the best course of action. Motivational Interviewing & Empathy: Uses motivational interviewing techniques to build rapport, set health goals, and empower patients to take charge of their care. Relationship Building: Skilled in establishing trust and fostering strong relationships with patients, families, and team members. Self-Starter: Takes initiative to perform outreach, complete assessments, and follow through with care coordination independently. Organizational Skills: Excellent at managing time, tasks, and schedules, ensuring that all patient needs are addressed in a timely manner. Resilience: Demonstrates resilience in challenging situations and remains focused on the goal of improving patient outcomes despite setbacks. Cultural Competence: Demonstrates sensitivity to and understanding of diverse cultural backgrounds, ensuring that care is provided in a culturally inclusive manner. Commitment to Quality Care: Shows passion for delivering high-quality care and support to patients, ensuring their well-being and satisfaction. Competencies: Care Coordination: Ability to assess patient needs, coordinate care with interdisciplinary teams, and ensure patients are receiving the appropriate services. Patient Advocacy: Supports patients by navigating healthcare systems, advocating for needed resources, and ensuring timely access to care. Health Education & Communication: Educates patients about their health conditions, treatments, and the healthcare system in a clear and empathetic manner. Data Management & Reporting: Proficient in documenting patient interactions and maintaining accurate, up-to-date records in EMR systems. Patient Outreach & Engagement: Proactively reaches out to patients through multiple communication channels, including phone, in-person visits, and community outreach. Goal Setting & Self-Management: Works with patients to develop self-care plans, emphasizing shared decision-making and increasing the patients ability to manage their own health. Collaboration & Teamwork: Works effectively as part of an interdisciplinary care team to achieve organizational goals and improve patient outcomes. Crisis Management & Flexibility: Demonstrates flexibility and adaptability in managing unforeseen challenges, providing support where it is needed most. Technical Proficiency: Skilled in using healthcare software applications and systems for accurate data entry and patient management. Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. California pay range $24-$27 USD Upward Health Benefits Upward Health Core Values Upward Health YouTube Channel PIbb260fff456d-37***********2
    $24-27 hourly 2d ago
  • Customer Service Rep

    Ultimate Staffing 3.6company rating

    Customer service advocate job in Mountain View, CA

    Ultimate Staffing Services is excited to announce an opening for a dedicated Customer Service Representative in California. This position requires an individual who is committed to providing outstanding customer service and possesses the ability to manage multiple tasks efficiently. This role is perfect for someone who enjoys working in a fast-paced environment and is eager to contribute to a dynamic team. Responsibilities Major Duties and Responsibilities: Prepare sales orders, packing lists, thank you notes, and invoices for revenue orders. Take orders on the telephone and process them. Process orders received by email. Process demo requirements by the Sales REPs and ensure timely shipment. Maintain records on demo equipment and issue RMAs when returned. Ensure that all SOX/auditing and company rules and regulations are followed for revenue recognition and working with the auditors by providing all details. Provide weekly/monthly reports showing the status of revenue sales in the field. Provide monthly reports showing the shipment of EndoProbes. Provide field sales representatives with the current status of their revenue orders and shipments. Record in the instrument history the status of equipment sold or returned for credit. Prepare the necessary paperwork to ensure that the transaction is processed and accurately recorded. Maintain a working rapport with customers and provide professional customer support. Work with Marketing and Domestic Sales in contacting existing customers to renew or establish warranty programs. Assist in the preparation of price quotations. Assist in preparation of orders and shipping documents for demonstration/trade show equipment. Determine caller's interest and needs. If appropriate, enter caller's name into the database, forward calls to the correct representative, and follow up the lead. Note: The duties listed above reflect general responsibilities necessary for the performance of the job and may not include all of the specific job activities. Qualifications Education/Experience Requirements: Bachelor's degree in business administration or at least three (3) to five (5) years' experience in sales or administrative functions related to working in a domestic arena. Initiative to locate answers to inquiries in a relatively unstructured environment. Team player and ability to work independently and shoulder responsibility. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Ability to use tracking/reporting databases. Knowledge of Business Central ERP SYSTEM will be preferable. Computer experience, including Microsoft EXCEL and WORD, is a must. Required Work Hours Monday - Friday, 8:00 AM - 5:00 PM Benefits Department: Customer Service Reports to: Sr. Director, Customer Service & Logistics FLSA Status: Non-Exempt Hourly Rate: $27 - $30 (DoE) Work Location: 100% onsite in Mountain View, CA All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $27-30 hourly 1d ago
  • Customer Service Representative

    TEC Group, Inc. 4.3company rating

    Customer service advocate job in Pleasanton, CA

    We are seeking a dependable and personable Customer Service / Dispatch Coordinator to support a busy residential plumbing team. This role is ideal for someone who enjoys fast-paced coordination, strong communication, and delivering an excellent customer experience from the first call to job completion. Key Responsibilities Answer inbound calls, schedule appointments, and dispatch technicians efficiently based on skill set and location. Communicate with homeowners to confirm appointments, provide updates, and ensure a positive experience. Coordinate with field technicians and the warehouse to align scheduling, materials, and workflow. Manage the service calendar and daily job board to optimize productivity. Enter accurate notes and updates in the service system. Assist with follow-up calls, estimates, and warranty documentation when needed. Qualifications 2+ years of customer service or dispatch experience (preferably in residential services such as plumbing, HVAC, or electrical). Excellent communication, organization, and multitasking skills. Strong computer proficiency; comfortable using scheduling and CRM systems. A positive, team-oriented mindset with a focus on customer satisfaction. Ability to stay calm and professional in a fast-paced environment.
    $33k-41k yearly est. 3d ago
  • Costco Free Sample Representative

    CDS (Club Demonstration Services 3.9company rating

    Customer service advocate job in Richmond, CA

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We're especially looking for team members who are available to work weekends, when customer engagement is at its peak! In this position, you'll: Drive sales by engaging customers and bringing brands to life through live events and product sampling. Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest. What we offer: Competitive wages: $ 19.00 per hour Growth opportunities - We promote from within No experience needed - we provide full training and team support Weekend shifts on Friday, Saturday, Sunday Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks Now, about you: Are friendly, enthusiastic, and comfortable interacting with customers and store management Are 18 years or older Available to work 2+ shifts per weekend, Friday through Sunday. Available to work minimum 3 weekends per month. Can lift up to 50 lbs. and stand for up to 6 hours Are comfortable preparing, cooking, and cleaning work areas and equipment Have reliable transportation Demonstrate excellent customer service and teamwork Are a motivated self-starter who works well independently and with others Always put safety first in a retail environment If you're ready to make weekends work for you, we can't wait to meet you. Apply now and start making a difference where it matters most!
    $19 hourly 2d ago
  • AT&T Sales & Customer Service Associate

    Offshore Management 4.1company rating

    Customer service advocate job in San Jose, CA

    Our company is the lead provider in AT&T products and services, specializing in their sales and customer experience department. We are expanding our customer acquisition in the local area, providing tailor-fitted solutions to AT&T new and existing customers. We are looking to add valuable, enthusiastic individuals with a strong aptitude for sales to join our team as an AT&T Sales & Customer Service Associate. We are looking for customer-first individuals to join our team as an AT&T Sales & Customer Service Associate. In this role, you'll be the primary point of contact, helping customers stay connected with the latest technology while providing unmatched service and support. In this full-time position, we are fully committed to helping you find success by providing hands-on product knowledge and sales training to ensure you are able to tackle any customer needs or acquisitions as an AT&T Sales & Customer Service Associate. AT&T Sales & Customer Service Associate Responsibilities: Engage with customers to identify their needs and provide tailored AT&T product and service recommendations AT&T Sales & Customer Service Associate will provide caring, courteous, trustworthy, and professional service to AT&T customers directly Confidently troubleshoot and resolve customer service issues while demonstrating empathy and attention to detail Process customers' sales orders on the new internet and wireless services Track all sales orders from start to finish to create a seamless customer experience Proactively stay informed on the newest devices, service offerings, and sales promotions to provide accurate and relevant information to better serve the customers' needs AT&T Sales & Customer Service Associate Qualifications: Customer service or sales experience (preferred) Confident in guiding customers toward the best solutions while naturally upselling products that enhance their experience Experienced in building trust with customers and delivering high-quality service that exceeds expectations Technically adept with hands-on experience using smartphones, tablets, and endpoint-of-sale systems
    $28k-38k yearly est. 1d ago
  • Expert Procurement Services Master Data

    PG&E Corporation 4.8company rating

    Customer service advocate job in Oakland, CA

    Requisition ID # 164329 Job Category: Information Technology Job Level: Individual Contributor Business Unit: Engineering, Planning & Strategy Work Type: Hybrid The Procurement Organization includes a staff of more than two hundred sourcing managers, buyers and analysts. Our mission is to deliver cost effective and valued procurement services through strategic, diverse, and sustainable business solutions. Our work requires close integration with all lines of business, finance, and our suppliers. The Procurement Excellence Center (PEC) is a strategic function dedicated to driving procurement transformation, operational efficiency, and value creation across the organization. Within the Procurement organization, the PEC establishes best practices, standardizes processes, and leverages advanced analytics and market intelligence to enable data-driven decision-making. The PEC collaborates with all Procurement teams to enhance capabilities, improve performance, and optimize costs. Key focus areas include market intelligence and analytics, digital procurement transformation, risk management, supplier relationship management, governance, and capability development. Position Summary The Expert Procurement Services Master Data role plays a key role in ensuring the integrity, accuracy, and governance of procurement-related master data. This individual contributor is responsible for maintaining and improving data quality, supporting the optimization of data processes, and supporting procurement transformation initiatives through effective data management. This individual collaborates with cross-functional teams, including Procurement, IT, and Supply Chain, to support development of and enforce data governance policies, support automation, and enhance reporting capabilities. This role requires expertise in data management, strong analytical skills, and the ability to translate business needs into data solutions that support procurement efficiency and decision-making. Key responsibilities include creation, maintenance, and governance of procurement master data while ensuring data accuracy, completeness, and compliance. The ideal candidate has a strong background in data management, and experience in data governance frameworks, data quality management, and process automation. This position is hybrid, working from your remote office and your assigned work headquarters. PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E's discretionary incentive compensation programs. Pay Range display: Bay Area - $114,000 to $162,000 Reporting Relationship The Procurement Services Master Data, Expert role will report to the Manager of Procurement Services Master Data. Job Responsibilities * Supports the creation, maintenance, and governance of procurement master data, including vendor, material, contract, and pricing data. * Acts as the primary contact for questions, issues, and problems for multiple datasets. * Communicates the business value of data management maturity efforts and how data management maturity activities support them. * Develop a deep understanding of current and future needs of business SMEs. * Leads efforts that drive continuous improvement and monitoring of data management maturity. * Maintains and shares in-depth knowledge of how data is collected, maintained, and interpreted in the organization. * Develops and refines data quality, metadata, and management maturity standards and policies. * Leads both processes and cultural change for data management and governance functions. * Facilitates governance discussions, provides guidance, and best practices, documents agreed upon data policies and standards, and enforces activities. * Partners with data owners, data architects, data scientists, and engineering teams to meet the data needs of the business. Background Qualifications Minimum * Bachelor's degree or equivalent combination of education and experience with an emphasis in Business, Finance, Computer Science, Engineering or MIS. * 6 years of experience in data management, data governance, data quality, reference (master) data management, and/or designing and implementing functional systems and data in a structured process. Desired * Knowledge of data management best practices, compliance requirements, and regulatory standards (e.g., SOX). * Experience in working with complex, cross-functional teams. * Experienced in supporting enterprise-wide initiatives to drive awareness and improvements around data quality and data management maturity. * Experience with coaching and mentoring others. * Excellent verbal and written communication skills to drive engagement, adoption, and inform the business. * Proven ability to establish and cultivate relationships with vendors and business SMEs. * Excellent analytical skills, organizational skills, and attention to detail. * Proficiency in data governance landscape, processes, and design principles. * Proficiency in business process mapping and design. * Ability to translate between data management and Procurement principles * Prior experience working with ERP systems (i.e., SAP) and procurement platforms (i.e., Ariba) #featuredjob
    $114k-162k yearly 8d ago
  • Principal, Industry Advisor - Professional Services

    Workday, Inc. 4.8company rating

    Customer service advocate job in Pleasanton, CA

    Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team The Industry GTM team is responsible for developing strategies that support the maximization of value, growth, and profitability. The team is tasked with implementing strategic and scalable Go-to-Market activities in collaboration with key stakeholders globally, with the primary remit of credentializing Workday in strategic sales opportunities, communicating our industry strengths to key constituents, and investing in key stakeholder groups to accelerate growth. About the Role This role supports our professional services business in North America, to build industry credibility, grow the sales pipeline and engage with our customers to increase revenue. The Industry Advisor will personally participate in sales cycles, and drive programs resulting in increased pipeline and revenue. In partnership with regional sales leadership, you will work to elevate Workday's market position in professional services. You will have the opportunity to help craft and drive the long-term strategy and vision of our industry go-to-market. You will serve as a trusted advisor and inspiring leader for account executives, customers, and partners as you tell the Workday story and assist in transformation. Job Responsibilities include: * Complete GTM Strategy by crafting an action plan on areas with the highest revenue potential to support ACV & pipeline growth. * Design and run industry packages by working with internal teams to build a faster GTM approach with customers. * Lead customer presentations to key decision makers. * Provide demand generation support by working closely with business development and sales teams. * Provide industry credibility and references in sales pursuits; preparation with sales, presales, value management and extended teams to unify messages to prospects. * Partner closely with sales leadership to support and promote adoption of industry strategy amongst key GTM internal stakeholders. * Travel 25-50% of the time for client meetings, relevant industry conferences, etc. Key Capabilities * Deep industry knowledge: A detailed understanding of professional services business processes and challenges. * Strategic Approach: Capable of translating large data into consumable insights to define outcomes and drive action. * Collaborator: Proven track record to work closely with cross functional collaborators to define clear and measurable outcomes. * Ambitious approach: Comfort with ambiguity with the ability to solve new challenges and responsibilities. * Build External Profile: Build credibility within the organization, challenge previous processes and content and lead change. About You Basic Qualifications * 10+ years of Enterprise Technology experience (8+ years of professional work experience with professional services) * 10+ years of experience delivering results in a matrixed organization or cross functional environment * 5+ years of relevant industry ecosystems and software solutions to support CFO, COO and CIO business processes within professional services markets Other Qualifications * Understanding of customer and prospect buying cycles and procurement processes * Track record of successful delivery of strategic, cross-functional initiatives at-scale and proven business impact * Outstanding problem solving and analytical skills; strong interest in structuring sophisticated problems and presenting well-supported solutions Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $193,600 USD - $290,400 USD Additional US Location(s) Base Pay Range: $193,600 USD - $290,400 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
    $193.6k-290.4k yearly Auto-Apply 36d ago
  • Care Coordinator

    Lifelong Medical Care 4.0company rating

    Customer service advocate job in Richmond, CA

    LifeLong Medical Care has an exciting opportunity for a Care Coordinator at our Family Medical Residency Program in Richmond, California. The Care Coordinator will provide short term resource coordination and occasional longer term case management to patients in a busy primary care clinic serving a diverse and vulnerable population. This is a full time, benefit eligible position. Bilingual English/Spanish a must. This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA. LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. Benefits Compensation: $22 - $23/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan. Responsibilities Clinical: Direct Service Assesses patients' psychosocial needs, assists in developing a patient-centered plan of care, and arranges for service delivery as needed. Meets with clients in clinic or community as safe and appropriate. Documents visits appropriately in EHR. Develops relationships with community agencies and service providers and links clients to these services as needed. Coordinates with behavioral health team to act as an advocate for the client and liaison with outside agencies. Assist and support patients in following through with medical care plans (e.g., attending specialist visits, obtaining labs or imaging, etc.) Communicate with providers and RN (Registered Nurse) team regarding outcomes. Provides care coordination services, including referrals to community resources, advocacy for school-based interventions (IEP, 504 Plans, school-based counseling), coordination with medical and mental health providers, troubleshooting around insurance, medication, or transportation issues. Areas of assistance include Legal aid Paratransit and other Transportation programs Applications for financial benefits (SSI, SDI, GA, etc.) Supportive housing services (Section-8, HUD (Housing and Urban Development), etc.) Perform ongoing assessment of food insecurity and link patients to Jenkins-based and community-based resources for nutrition support (meals on wheels, WIC (Women with Infants and Children), Wellness Center, etc.). In consultation with medical providers, provide ongoing assessments of in-home support (IHSS (InHome Supportive Services), Home Health, etc.). Patient medication compliance and need for additional support (i.e., bubble packs). Support medical team and families with discussions around end-of-life care and documentation (DNR/DNI, POLST, etc.) Provides some clinical case management to individual clients. Refers patients to eligibility team for assistance with insurance and other entitlement programs (Medi-Cal, Contra Costa CARES, CalFresh, etc.) Clinical: Team Participation Participates constructively in both behavioral health team and interdisciplinary team to address the clinical and psychosocial needs of individual clients. Be available for in-person warm-hand-offs for on-site consultation with patients. Attends staff clinical team meetings. Collaborates professionally with interdisciplinary team members and partners including other Behavioral Health providers, Patient Advocates, Primary Care Providers, Community Health Workers, Medical Assistants, and office support staff. Advances the integration of Behavioral Health and Medical approaches to patient care through constructive and respectful partnerships. Participates in agency and/or grant driven directives and outcomes. Qualifications Patient-Centered approach to working with vulnerable communities. Strong organizational, administrative, and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude. Ability to prioritize tasks, work under pressure and complete assignment in a timely manner. Ability to effectively present information to others, including other employees, community partners and vendors. Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy. Work in a team-oriented environment with several professionals with different work styles and support needs. Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive. Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff. Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations. Make appropriate use of knowledge/ expertise/connections of other staff. Be creative and mature with a “can do,” proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement. Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner. Job Requirements: Associate's Degree in Social Work, Health or Human Services field or equivalent combination of education and/or experience. Bilingual in English/Spanish required. Administrative experience in health or social service setting. Knowledge of East Bay health and social service resources. Previous work providing services to persons who are disabled, homeless, substance users, and/or psychologically impaired. Proficient in Microsoft office word with ability to manage databases.
    $22-23 hourly Auto-Apply 60d+ ago
  • Product Expert, Customer Support (Santa Cruz, CA)

    Omni 4.5company rating

    Customer service advocate job in Bonny Doon, CA

    About the Role We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help. We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience! You will: * Become a deep expert in the Omni product & best practices * Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product * Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked * Stay up to date on the latest product improvements & roadmap * Give voice to customer needs in internal discussions with Product and Engineering. * Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience * Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product. * Surface feature requests and reproduce and report bugs reported by Omni users * Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service. * Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful. About you * Love learning and problem solving; enthusiastic about helping and teaching others * Strong communication skills, both written and oral * Desire to work directly with customers on a daily basis * Passionate about working with and talking about data * Strong SQL skills; knowledge of SQL for analytics * 1+ years experience in data analytics and/or business intelligence preferred This role is based in our Santa Cruz office, and allows for a hybrid schedule with 3 days/week in office. Why Join Us * Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data * Health, dental, and vision insurance * 401(k) Plan * Unlimited PTO
    $64k-116k yearly est. 60d+ ago
  • Customer Success Executive- Retail and Hospitality

    Servicenow 4.7company rating

    Customer service advocate job in Santa Clara, CA

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners. What You Get to Do in This Role: Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities. Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success. Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team. Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized. Qualifications The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role. To be successful in this role, you will need: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Educational Background: BA/BS or equivalent required, Master's degree preferred. Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software). Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams. Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives. Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments. C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises. Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities. Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently. Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels. Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
    $126k-170k yearly est. 20d ago
  • Customer Risk Strategy

    Column 4.5company rating

    Customer service advocate job in San Francisco, CA

    For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, Meta, Blend, and Affirm, and have seen this problem firsthand - builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve. At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us! The opportunity We're looking for an all-around business athlete to join our Customer Risk Strategy team! You don't need to be an expert in banking or risk on day one - we are seeking a candidate who is excited about disrupting financial services and willing to utilize their highly strategic, operational, and product-oriented mindset to help drive continuous improvements across our existing operations. Your work will help Column deepen its relationships with its fintech partners by effectively managing our forward-thinking, strategic, and highly efficient risk programs (a critical differentiator for Column!) to ensure we scale safely. This is a unique entry point into the world of risk at a high-growth fintech company, where you'll gain skills and experience that few others can offer. This role is a great fit for someone excited to blend strategic problem-solving with hands-on execution. While part of your work will focus on crucial operational aspects of managing risk (oversight and monitoring of our fintech partners), every project you lead will directly influence our ability to grow Column's business relationships so they remain strong and resilient. This role will report directly to our Head of Regulatory Affairs and will partner closely with leaders across engineering, business, legal, compliance, operations, and go-to-market teams. This role is based in-person at our Presidio office in San Francisco (3-4 days/week). What you'll do Manage oversight of Column's Fintech Partners: Ensure effective ongoing oversight processes by reviewing key program metrics to identify trends, outliers or key risk indicators that require further investigation. Support evaluation of partnership expansions. As Column's relationships with its Fintech Partners grow and expand, you will be responsible for working with our business team to manage these expansions, working closely with internal SMEs to evaluate and document key risk and compliance considerations. Design and implement new processes: Maintain a growth mindset by helping members of the Column's risk and compliance organization identify and develop potential process improvements as the our partnership activities continue to expand. Drive development of key metrics and reporting: Work closely with the Column's senior leadership team on developing new metrics and providing periodic reporting on Column's partnership activities to executive management and the Board of Directors. What you'll need to be successful 2-3 years of experience in high-growth environment, including management consulting, financial regulatory agency, financial services and/or fintech company Ability to jump into new situations, with a willingness to learn quickly and help solve problems Hyper-organized approach to project management, including coordinating efforts across multiple teams; comfort juggling multiple projects and priorities is critical Scrappy, roll-up-your-sleeves attitude - we thrive because we work harder, are more creative, and have zero ego when it comes to getting our hands dirty to build a business Attention to detail and a commitment to accuracy Familiarity with the banking and fintech industries is preferred, but not required - an interest in becoming an expert in finance, risk, compliance, and technology, however, is a must Excitement about working in a fast-paced, deeply cross-functional space What you'll get from us: 🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents! 🐣 Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses 🏡 Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column's office 💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses 📈 401k plan, including self-directed brokerage options 🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge 👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers 😇 Up to $4,500 in annual reimbursements for backup childcare 🍽️ Catered lunches and dinners for SF employees 🚆 Commuter benefits, including paid transportation to-and-from the office 🎉 Regular team building events, including annual offsite Pay transparency: Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. The annual base salary range for this role is $115,000 - $130,000 + equity. We look forward to hearing from you Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com. We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.
    $115k-130k yearly Auto-Apply 60d+ ago
  • Member Relations Specialist- Part Time

    Jewish Silicon Valley

    Customer service advocate job in Los Gatos, CA

    Job Details Jewish Silicon Valley - Los Gatos, CA Part Time $20.00 - $28.00 Hourly Traditional & Non-Traditional HoursDescription Free Gym/Pool Membership and possible Bonus while employed! The Member Relations Specialist ensures consistent, profitable growth in membership sales revenues and corporate outreach through positive planning, deployment and management of sales leads. The Membership Relations Specialist will work closely with the Marketing & Health Wellness Departments to oversee the blog & member communications. Areas of Responsibility Ability to communicate effectively about the membership structure of the APJCC to potential members High level of customer first skills Effective time management skills Ability to create a warm and welcoming environment Ability to foster strong relationships amongst both members and staff in a professional manner Experience working with a diverse range of people Sell memberships Establish personal contacts and rapport with top echelon decision-makers Interprets short- and long-term effects on sales strategies in operating profit Provide information to prospective members, give facility tours, answer phone inquiries and assist new members/guests Work at special events to meet the needs of the organization Qualifications Qualifications and competencies: A university degree in marketing or business studies and/or a minimum of three years related customer experience work is preferred Problem-solving and analytical skills to interpret sales performance and market trend information. Customer service background in sales or hospitality preferred Highly motivated, detailed, and organized Excellent oral and written communication skills Good working knowledge of Microsoft Office Experience in data entry into database management system(s) Ability to communicate effectively in English Working Conditions/Physical requirements: The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to: Work in a Fitness Center/Community Center and typical business office environment Ability to lift and carry 10-45 lbs with or without accommodation. Ability to stand, sit, lift, bend, twist Ability to work on computer for an extended period of time Office Environment Work in the vicinity of children and older adults Ability to climb stairs While performing the duties of this job, the work environment can be noisy and you may be working in close proximity with others. This role routinely uses standard office equipment such as phones, computers and printers. This position is contingent upon the completion and cleared background check of a fingerprint and life scan assessment. Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and, when possible, to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between JSV and its employees.
    $20-28 hourly 60d+ ago
  • Customer Service Reps / Associate / Specialist

    Pharmacyclics, An Abbvie Company

    Customer service advocate job in San Francisco, CA

    Job Responsibilities Are you dependable? Are you looking for more? If you answered yes then Pharmacyclics is looking for you! We are an industry-leading and continuously growing company, and the right individual can grow with us! We're looking to add enthusiastic Customer Service Reps / Associate / Specialist for full-time and part-time positions immediately! We're seeking empathetic individuals who can support management and also interact with our vendors & customers while providing and maintaining quality, “best-in-class” customer service. We offer a competitive compensation and benefits package including health, dental, vision, life insurance, paid time off and 401k. When you join Pharmacyclics as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. Essential Duties: Process orders, forms, applications, and requests. Keep records of customer interactions, transactions, comments and complaints. Communicate with customers and vendors through various channels. Respond promptly to customer inquiries and provide feedback on the efficiency of the customer service process. Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide exceptional customer support. Salary: $18.50 to $22.00 /hour. Based on Performance and Experience. Apply today for an opportunity to be a part of a great team with an innovative company! ***NB: Candidates applying should send a resume to our HR desk ***[email protected]*** and we will get back in touch ASAP! Skills Required Requirements: High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Ability to meet required goals and quotas. Positive and service-oriented attitude.
    $18.5-22 hourly 60d+ ago
  • Customer Service

    Golden State Lumber, Inc. 4.2company rating

    Customer service advocate job in Brisbane, CA

    Golden State Lumber is a family-owned company that has been in business since 1954. It is a company that recognizes that people are its most valuable resource and is looking for someone who will fit into the culture and strive to achieve the company's goals. Golden State Lumber has been voted among the Best Places to Work in the San Francisco Times for multiple years. Be a part of our team that is passionately driven, flexible and genuinely curious. We are looking for a full time Customer Service. *This position is located onsite and is not a remote or hybrid position. Responsibilities: Straightening lumber stacks. Helping customers load trucks. General clean up. Direct customer traffic to appropriate areas. Solving customer issues, problems and concerns to the best of your ability. Stocking all Lumber and other products to appropriate area/ rack. Skills Required: Must have ability to lift 100 pounds. Lumber industry and chain saw experience a plus. Ability to work independently on assigned tasks and accept direction on given assignments. Must be a "team player" What makes our Company a great place to work? Team atmosphere Casual work setting Dedicated long term employees Established business environment We have a great company culture and we value our employees and customers above all else. Compensation commensurate with experience. The company offers a generous benefits package for full time non-union employees including: Medical Benefits Dental Benefits Matched 401k Matched 529 plan Student Loan Program Employee Assistance Program Paid Time Off Paid Holidays Paid Time Off to participate in a Volunteer Program Profit Sharing Bonus Employee sponsored tobacco cessation program Bonus and Commission plans based on position Join our Golden State family, and your first month of your Medical and Dental benefits are on us! Medical and Dental are effective the first of the month following your date of hire. Your cost for medical and dental benefits are based on the type of coverage you have as well as your payment tier. Golden State will cover the full cost for the first month of your medical and dental benefits. After the first month, your medical and dental premium contributions will be deducted out of your paycheck. Golden State collects information covered by the California Consumer Privacy Act. Details located at ************************************************************************** #goldenstatelumber #LI-onsite
    $32k-39k yearly est. Auto-Apply 60d+ ago
  • Customer Liaison (Part time in Mill Valley)

    California Closet Company, Inc.

    Customer service advocate job in Richmond, CA

    Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance - Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Located in Showroom in Mill Valley Pay rate: $22/hour Schedule: (Part time) 32 hours a week from Wednesday-Saturday from 9:30am-6pm Duties and Responsibilities: Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. Based on business size may handle accounts receivable tasks Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment Associates Degree related to business administration / accounting from an accredited college or university preferred Calendar management / regional scheduling experience preferred Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment Detail oriented, organized and time management skills Ability to provide an exceptional client experience aligned to the company values Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook , YouTube , and Instagram #CA379 We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.
    $22 hourly 16h ago
  • Customer Liaison (Part time in Mill Valley)

    California Closets CCO

    Customer service advocate job in Richmond, CA

    Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.' Job Description The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom. What We Offer: California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits: Health insurance - Medical, Dental, and Vision PTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match Grow your career with us - many promotional opportunities are available Franchises are independently owned and operated and may offer different benefits. Located in Showroom in Mill Valley Pay rate: $22/hour Schedule: (Part time) 32 hours a week from Wednesday-Saturday from 9:30am-6pm Duties and Responsibilities: Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants. Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities. Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed. Based on business size may handle accounts receivable tasks Qualifications 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment Associates Degree related to business administration / accounting from an accredited college or university preferred Calendar management / regional scheduling experience preferred Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment Detail oriented, organized and time management skills Ability to provide an exceptional client experience aligned to the company values Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Additional Information Find us on Facebook, YouTube, and Instagram #CA379 We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.
    $22 hourly 5d ago
  • Community Service Specialist - (Community Service Specialist) - University Police

    California State University System 4.2company rating

    Customer service advocate job in San Francisco, CA

    Appointment Type * Probationary 1 Bargaining Unit * Unit 7 - CSUEU - Clerical and Administrative Support Services 1 Job Search Category/Discipline * Safety 1 Time Basis * Full Time 1 Workplace Type (Exclude Inst Fac) * On-site (work in-person at business location) 1 PTOC Community Service Specialist - (Community Service Specialist) - University Police Apply now Job no: 552070 Work type: Staff Location: San Francisco Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location) Working Title Community Service Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling ************** or emailing ***************. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department University Police Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Schedule to be arranged by supervisor. Anticipated Hiring Range $3,461.00.00 - $4,567.00 Per Month; ($41,532.00 - $54,804.00 Annually) Position Summary The Community Service Specialist serves as a visible security presence on the campus, and within its buildings as assigned, performs security services such as patrolling campus on foot, bike or vehicle to protect campus community and visitors, provides public safety support and assistance to campus police, enforces campus ordinances and parking regulations, and issues citations to violators. Incumbent also provides information to the University Police Department (UPD) regarding any unusual occurrences and/or activities on and around campus. Position Information Security Services: Patrol campus on foot, bike or vehicle to protect campus community and visitors from such hazards as fire, theft, vandalism, trespassing and other crimes. Assist in the enforcement of campus rules and regulations, report hazardous conditions, checking, opening and securing campus facilities, coordinating and testing campus alarm systems. Public Safety Support: Provide support and assistance to UPD by providing back-up dispatch support, managing property and evidence, maintaining records, providing training on crime prevention awareness, supporting drug identification programs, performing Live Scan and Ink Card fingerprinting, participating in emergency response teams and responding to emergency situations and taking incident/accident reports and responding to these situations, as needed. Parking Support: Enforce parking rules and regulations through issuing and selling parking permits, patrolling parking lots, and issuing citations for parking and other standing violations, as appropriate. Appear in court for parking related citations and directing vehicle and pedestrian traffic during peak hours, special events, and emergencies. Campus Community Support: Assist in the physical logistics for campus special events and emergencies. Provide general information and assistance to the public and provide escort and citizen assistance, as needed. Other duties as assigned. Minimum Qualifications Entry into this classification requires high school level reading and writing abilities, and possession of a California Driver's License. The nature of the duties may also require successful completion of a background check, physical and and/or the ability to attend Police Officers Standards & Training (POST) programs related to public safety support and dispatch activities. Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential. A high school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications. * Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking. * Working knowledge of alarm and radio systems. * Ability to detect and respond appropriately to potential hazardous or crime situations. * Ability to observe and recall details and incidents. * Ability to act and resolve parking and traffic problems. * Ability to write standard incident reports in a clear and concise manner. * Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel. * Ability to handle sensitive situations with tact and confidentiality. Preferred Qualifications * At least 1 year of experience as a security officer. * Must be dependable, trustworthy and willing to respond to work on call if needed. * Keep uniform inspection ready: polished, clean, and neat. * Knowledge of campus operating and emergency procedures. Required/License/Certification * Incumbent must pass a medical examination and background check, and possess a valid California Drivers' License. * The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Environmental/Physical/Special Must be able to work indoors and/or outdoors and feel comfortable working in a police environment. May be required to work evenings and/or weekends depending on department staffing needs. Must be able to stand for long periods of time, walk for long periods of time, climb stairs, lift, open doors, and assist police officers as requested. Must be able to react to emergencies and be able to communicate effectively. Act as a first level mediator of disputes and be the eyes and ears for the UPD. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff and visitors/guests. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at ******************************************************* The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at **************. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Oct 13 2025 Pacific Daylight Time Applications close:
    $41.5k-54.8k yearly 16d ago
  • Area Customer Service Coordinator

    Lancesoft 4.5company rating

    Customer service advocate job in San Francisco, CA

    Title: Area Customer Service Coordinator Location: Since the work locations vary day-to-day, there are multiple addresses where the temp could be at in downtown San Francisco. We also have 1 location in San Rafeal that we support from time-to-time. Timing: 8: 00 Am to 5: 00 Pm (Mon to Fri) Contract: 0-2+ Months (Temp to Engage) Pay Rate: $24.00Hour on W2 Dress Code: Business casual Driving: No, the contingent worker would not be driving a client or customer vehicle. If the contingent worker becomes a client employee, they would be expected to drive Ricoh/customer vehicles. Interview Type: I plan on doing 2 rounds of interviews. The first one is virtual. If I think they will be good fit, then we will set up an in-person interview Responsibilities: On a day-to-day basis, the temp will be responsible for supporting multiple customer locations in downtown San Francisco and one location in San Rafael. At these customer locations, we have the capability to provide these services: mail, shipping & receiving, copy/production center, reception, hospitality, and conference room setups. The job responsibilities will vary depending on which customer site the temp is at for the day. The number of client employees on-site varies, so they need to be able to work by themselves or with team members. We need someone who has customer service experience, has the flexibility to be rerouted to different locations before their shift starts, and can adapt to different customer environments (law firms, retail corporate offices, warehouses, etc.). We are also looking for someone who can work by themselves or as part of a team. There are some sites with multiple client employees, and there are some where there is only 1. They need to be able to absorb the training (take notes, ask questions, etc.), take initiative, etc. The environments vary, but yes, there are multiple customer sites that require extensive standing and walking. The candidate should also be able to lift 50 pounds without assistance. There is no free parking in San Francisco. Majority of my employees take public transportation (Bart, Muni, buses, etc.) to get to work in San Francisco. For the location in San Rafael, there is free parking. They can be reimbursed for mileage and parking. For the mileage, they can get reimbursed after their 15th mile each way of their commute. This is in accordance with our policy for this role. Ex: if their commute is 20 miles each way, they will get reimbursed for 5 miles each way (20-mile commute - first 15 miles of the commute that the temp is responsible for).
    $24 hourly 21d ago
  • Customer Service Agent

    Hang Ten Boiler

    Customer service advocate job in Alameda, CA

    We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can't wait to get started!
    $29k-37k yearly est. 60d+ ago
  • Call Center Dispatch

    Bizzell Group 3.6company rating

    Customer service advocate job in Mountain View, CA

    Job DescriptionDescription: About Bizzell US: Bizzell US (Bizzell) is a HUBZone-certified consulting, strategy, investment, and technology firm that designs innovative solutions to help build healthy, secure, connected, and sustainable communities in our nation and around the world. Bizzell leverages the combined experience of our diverse subject matter experts to develop data-driven, research-informed answers to the world's most complex challenges - ensuring our clients achieve their vision and goals through innovative solutions. Bizzell's multiple-disciplinary team of experts provides decades of quality technical and subject matter expertise across multiple areas, including health solutions, workforce innovation, global programs, managed services, and facilities management. Our expert staff and consultants successfully engage with Federal, state, local, and international governments to help them leverage their data to improve outcomes for the lives of residents. We accomplish this goal by working directly with our clients and assisting them with problem-solving solutions. Bizzell provides customized, professional, and technical solutions and has a platform at the forefront of Facilities Maintenance and Operations (M&O), merging advanced technology with strategic consulting to revolutionize facility management. Our commitment to excellence is evidenced through our comprehensive M&O services, ensuring that your facilities are efficient, reliable, and pioneering in sustainability and security. Catering to a broad spectrum of clients in both the government and private sectors, Bizzell provides comprehensive services and specializes in managing large-scale operations and fostering connected communities, as demonstrated by our successful oversight of federal facilities across various states. Bizzell's core values-excellence, Integrity, Service, Innovation, Professional Development, People First, Diversity, and Collaboration-drive us to exceed expectations and provide a proactive, innovative approach to facility maintenance. Please note: This job posting is part of a contract bid opportunity and is intended to identify potential candidates for inclusion in our proposal to a client. This is not an immediate job opening. Employment is contingent upon the award of the contract. Job Summary: Bizzell US seeks an experienced Call Center Dispatcher to join our Facilities Maintenance and Management team at NASA AMES. Job Responsibilities: Check all work orders for proper addressing, labor hours charged, and all numbers, dates, etc., Schedule the calls along with all previously scheduled work. Dispatch techs on previously scheduled maintenance and service calls. Verify times and job status (complete, open). Create a job number and job file. Dispatch both emergency and scheduled work. Order filters for monthly maintenance as needed for the technician. Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent. Assist new technicians in employment policies and procedures related to dispatch. Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunchtime and sick and/or vacation leave. If a technician is injured or has an accident, have the employee notify Human Resources immediately and reschedule workflow as needed. Take problem/complaint calls and handle them appropriately or direct them to the Branch Manager. Take calls for billing/invoice questions and direct them to the proper personnel. Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary. Keep a tracking sheet for the dates of requests and receipt of reports. Maintain certified payroll report files for each job. Requirements: Job Requirements: High School Diploma or equivalent a plus. Previous HVAC industry experience a plus 1+ years of customer service background required General computer skills, including Microsoft Word and Excel Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 30 pounds at a time. This position description should not be construed to imply that these requirements are the exclusive standards of the position or that they will be the sole basis for any subsequent employee evaluations. Benefits Bizzell offers a wide range of benefits, including career development opportunities, short-and long-term disability and life insurance, and a 401(k) program with an employer match of up to 3%. • Relocation Assistance Provided • Medical, Dental, and Vision Benefits • FSA & HSA (Medical, Dependent Care, Commuter) • Company paid Basic Life, Short- and Long-term Disability • Guardian and AFLAC Supplemental Insurance • Legal and Identity Theft Plans • 401(k) Retirement Plan with Employer Match • Vacation and Sick Leave • Paid Holidays Equal Opportunity Bizzell is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
    $35k-46k yearly est. 6d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Fremont, CA?

The average customer service advocate in Fremont, CA earns between $30,000 and $44,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Fremont, CA

$36,000
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