Customer service advocate jobs in Galveston, TX

We are seeking a HR Customer focus Associated to work with our 8000 employees on a daily basis. It will be handling payroll, benefits, and employee relations related questions. The ideal candidate will be able to communicate directly and efficiency with employees of all levels via phone and email. Strong attention to detail and sense of urgency are a needed in this role to be effective. You will be have to document conversations in the HRIS system. This is a full time role in our office off of Memorial Drive. Competitive Salary and 100% paid health insurance.

A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities. Location: Houston, TX Salary: $70,000-$80,000 Position Type: Direct Hire Responsibilities: Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness. Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution. Track and follow up on pending information or documentation to keep projects and orders moving forward. Prioritize workload and respond quickly to changing demands or urgent requests. Provide excellent customer service and maintain strong relationships with clients. Maintain detailed records and ensure all systems are updated accurately. Collaborate cross-functionally within the warehouse and office to resolve issues efficiently. Requirements: Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment. Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting. Strong communication and problem-solving skills; able to think quickly and adapt. Experience with project management or coordinating multiple moving parts preferred. Industry experience in chemicals or chemical sales support is a plus but not required. Proficient in Microsoft Office and ERP/order management systems. Must be able to work fully on site and collaborate closely with team members across departments.

Job title: Field Services Associate (1-2 years' experience). Employment Type: Direct Hire Required Skills and Knowledge • Knowledge of and experience with AutoCAD, Revit, Bluebeam, and Microsoft Office Suite • Knowledge of building codes • Proven leadership skills • Exceptional attention to detail • Ability to manage multiple projects under strict deadlines • Ability to work well on a team • Exceptional written and verbal skills Preferred Skills and Knowledge • Bachelor of Science Degree in Engineering, Construction Science or related field • Previous experience in an MEP construction or consulting environment, for schools • Previous experience in field project management in an MEP consulting environment • Ability to read construction documents, including MEP drawings and specifications • Knowledge of building codes • Knowledge in the construction of power distribution, power and lighting, data networks, telephone and intercom systems, fire alarm systems, security and access control systems, and other standard electrical systems • Knowledge in the construction of HVAC systems, temperature controls, and other standard mechanical systems • Knowledge in the construction of domestic water systems, hot water systems, storm water systems, sanitary waste and vent systems, acid waste systems, fire sprinkler systems, compressed air systems, gas distribution systems and fuel gas systems, and other standard plumbing systems Travel Frequent; to and from job sites, client meetings, and sister offices

The salary range for this role is $14.25 to $15.00 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

W.W. Rowland Trucking Company, LLC has an immediate opening for an Intermodal Customer Service Representative to join our team in our Dallas, Texas location - open to consider candidates in the Houston metroplex . The position communicates with customers on service capabilities, work order input, coordination with dispatch, and provides information on shipment status for the terminal operation. Job Responsibilities and Duties: Provides information to customers on service capabilities and capacity availability Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediate as received) Resolve service issues Schedule appointment times as required, meeting designated delivery windows set by the customer Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times, and alternative solutions where possible Must be available one (1) Saturday per month to provide service support as part of the weekend team (will receive alternative weekday off during that week) Perform other duties as requested Abilities and Skills: Excellent organizational, interpersonal communication, and computer skills Detail-oriented and works effectively under pressure while meeting all applicable deadlines Must be able to work independently and productively with minimum supervision Recognize problems, identify possible causes and resolve routine problems Ability to establish and maintain a professional atmosphere for co-workers and customers Qualifications: Two (2) years of intermodal customer service preferred Strong attention to detail and excellent local geographical knowledge Bring energy, enthusiasm, and a positive attitude to the job Excellent verbal/written communication skills Computer Literate - (MS Word, Excel, and Outlook) required Bilingual is a plus W.W. Rowland Trucking Co., LLC is a leading transportation company based in Texas. We offer a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modifications services. Our terminal in Dallas, Texas is hiring a Customer Service Representative to join the team. The Customer Service Representative communicates with customers on service capabilities, performs work order input and coordinates with the dispatch team.

Build a customer-facing career with stability, structure, and advancement opportunities. Support essential services while developing in-demand skills within a large, established organization. This role offers consistent schedules, professional training, and exposure to enterprise-level operations. Primary Services is actively recruiting for a Billing Customer Service Representative to support a large, well-established organization in the energy services sector. This position serves as the frontline contact for customer inquiries and plays a critical role in delivering accurate information and dependable support in a high-volume call center. As a Billing Customer Service Representative, you will contribute to customer satisfaction and operational efficiency while working within clearly defined processes and escalation paths. Responsibilities Answer inbound calls and assist customers with account questions, billing inquiries, service information, and basic troubleshooting. Explain payment options, payment plans, and billing timelines to customers clearly and accurately. Document customer interactions, account updates, and actions taken within internal systems. Respond to basic inbox messages or support tickets with timely and accurate information. Follow established scripts, procedures, and compliance guidelines to ensure accuracy and consistency. Identify issues requiring escalation and route complex matters to Tier 2 support or supervisors. Maintain a professional, empathetic, and solutions-focused approach during all customer interactions. Support operational needs, including system-related tasks, required training, and special assignments. Qualifications Customer service experience preferred, particularly in utilities, call centers, or high-volume service environments. English proficiency required; Spanish bilingual capability preferred. Familiarity with billing processes, account servicing, or regulated service environments preferred. Ability to navigate multiple systems while maintaining data accuracy and service quality. Working knowledge of Microsoft Office or similar business applications. Ability to learn and apply company policies, procedures, and system workflows. Experience handling customer inquiries related to billing, payments, or service issues preferred.

This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.

. The E-Branch Services Specialist will provide service and support for members over the phone dealing with requests that are both routine in nature and some that require extensive research and use of problem solving skills. This individual will, respond to incoming calls and select the appropriate products and services to meet member request. This will all be done while meeting or exceeding the set call quality and service standards in the call center. * Respond to member service inquires in the time set by management. Send and receive email, fax, and paperwork to and from existing and potential new members for account related activities. Reset passwords, challenge questions, and PINs for members using electronic services according to department procedures. * Take complete ownership of every call whether it requires a call back, extended research, or assistance from other departments. Providing proactive solutions to member service. * Process member transactions accurately, efficiently and timely including accepting cash and check deposits, withdrawals, transfers, loan payments etc. On a self-directed basis, continue to improve in individual level of competency through training and development on established educational programs. * Perform other duties as assigned by manager.

Are you a passionate attorney looking to make a significant impact in consumer financial services? A leading law firm is seeking a talented Associate Attorney to join their dynamic Consumer Financial Services practice group. This exciting opportunity offers flexibility in location and the chance to work with a collaborative team at the forefront of consumer finance litigation. What You'll Do Handle complex consumer finance litigation matters Represent clients in cases involving FDCPA, FCRA, and RESPA Draft pleadings, motions, and briefs Conduct legal research and analysis Participate in depositions and court appearances Collaborate with partners and other attorneys on case strategy What You'll Need J.D. from an accredited law school At least 3 years of experience in consumer finance litigation Active bar membership and good standing in Texas, California, Nevada, New Mexico, or Oklahoma (additional state admissions a plus) Strong academic and professional credentials Excellent written and verbal communication skills Ability to work independently and as part of a team Why You'll Love Working Here Flexible work location options Collaborative and supportive work environment Opportunity to work on cutting-edge consumer finance cases Clear path for professional growth and development Competitive salary and comprehensive benefits package Join a firm that values collegiality, creativity, and professional growth. This role offers the chance to refine your legal skills, build expertise, and make a meaningful impact in consumer financial services law. If you're ready to take your legal career to the next level, we want to hear from you. Apply now to be part of our exceptional team!

Job Description Baskin Robbins Wallisville in Houston, TX is looking for one customer service to join our 11 person strong team. We are located on 15242 Wallisville Rd Suite H. Our ideal candidate is self-driven, motivated, and engaged. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Follow Brand standards, recipes and systems Follow safety, food safety and sanitation guidelines; comply with all applicable laws Maintain clean and neat work environment Team Environment Work well and interacts with others respectfully Respond positively to coaching and feedback Communicate with team members Able to learn and execute multiple tasks Qualifications Execute restaurant standards and marketing initiatives Handle POS transactions and payments with accuracy Prepare and deliver all products according to Brand standards Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers Basic computer skills Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) We are looking forward to reading your application. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor's "Best Places to Work in the U.S. 2024" list, and U.S. News & World Report's "Best Companies to Work for 2024" list. In addition, we have been recognized for having one of the country's Top 50 Midsize Early Talent Programs by RippleMatch's 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. We are currently seeking a Leave Analyst, Customer Care to join our team. This position is responsible for the active care, engagement, and support of all internal and external customers via phone on a full-time basis. During each call and related written correspondence or task completion, this position performs complex data analysis and the accurate interpretation of federal, state, and local leave of absence laws for customers across the United States. In addition, this position ensures regulatory compliance is upheld and accurately represented in a fast-paced, high-volume environment. Responsibilities: * Answers leave related calls throughout the workday speaking intelligently and confidently with all levels of the organization. * Adopts a calm and professional demeanor when dealing with sensitive situations while listening to customer needs and providing helpful solutions to ease their concerns. * Engages actively with and maintains a productive working relationship with vendors, state agencies, internal and external customers as well as team members on a frequent and continual basis. * Researches and adheres to federal, state, and local leave laws, as well as Insperity policy, insurance plans and service level commitments. * Evaluates leave requests and recommends appropriate action for employees, Insperity client companies and internal customers. * Employs internal objectives for the end-to-end leave administration process, as they relate to federal and/or state leave mandates, as well as Insperity procedures and business decisions. * Maintains knowledge on all federal, state, and local leave administration laws. * Performs and executes system generated assignments related to leave administration. * Ensures accuracy and timeliness of all leave-tracking activity, including but not limited to leave eligibility, entitlement, certification documents, the continuation of group health plan and supplemental benefit coverages as well as required and courtesy communications throughout the leave of absence cycle. * Researches and responds to disability claim escalations related to state disability / paid family leave, short- and long-term disability. * Facilitates client and internal calls for disability claim escalations. * Maintains knowledge on state paid family medical leave policy changes and updates. * Serves as a subject matter expert for state disability, paid family leave, and short and long-term disability. * Stays current on FMLA, state leave mandates and income replacement requirements for both worksite and corporate leaves of absence. * Identifies process needs and proposes enhancements to streamline verbal, written and other transactional activities. * Organizes and leads leave-related presentations and conference calls with internal and external partners as needed. * Generates ad hoc reports as requested by internal and external partners. * Prepares, distributes, and retains documents for efficient record keeping. * Works as a team member to maintain the highest level of customer service quality and productivity. * Assists in the accomplishment of Insperity and Departmental goals. * Helps other employees to accomplish Insperity and Departmental goals. * Performs other duties as may be assigned by department supervisor. * Participates in the Disaster Recovery plan as required. Qualifications: * Bachelor's Degree in a related field or equivalent experience is required. * Two to four years of experience in leave administration for a nationwide company is required. * Working knowledge of federal, state and local leave laws. * Accurate and efficient performance under narrow time limitations, coupled with significant decision-making and problem-solving skills. * Competent in basic mathematics calculations; strong computer skills including data entry in Microsoft Office suite, Excel, Word/Windows and other applications. * Communicates tactfully and concisely verbally and in writing and maintains effective work relations with those encountered in the course of employment; familiar with modern office methods, practices, procedures and equipment. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.

Job Description Who we are: Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission: create and market the best products possible, help as many people as we can through education, and provide customers with solutions to live a healthy lifestyle. Check us out at *************************** if you are truly interested in working with us. Here's the job: Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you). **This position requires you to be on site at our HQ in Houston, TX. Responsibilities: Resolves customer concerns via phone, email, live chat, or social media; Assists customers with the placement of orders, exchanges, or refunds; Helps with complaints, errors, account questions, billing, cancelations, and other queries; Identifies and assesses the customers' needs to achieve satisfaction; Provides accurate, valid, up-to-date and complete information about products; Meets individual and CSR team satisfaction targets; Provide appropriate solutions and alternatives to customers within the specified average time limits; Goes the extra mile to engage and satisfy customers; Greets and follows up with walk-in customers; Creates and updates customer accounts; Ensures proper customer satisfaction is being delivered at all times; Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information. Requirements Minimum 2 years previous customer service experience or experience as a client service representative; At least 1 year of call center experience; High School Diploma or GED; Excellent written and verbal communication; Proven track record of over-achieving goals or going above and beyond; Possess a willingness to learn; Customer orientated with the ability to adapt/respond to different types of customers; Bilingual CSR (English & Spanish) Bonus: Knowledge of natural health industry; Actively embraces healthy living; Benefits Paid Time Off (PTO); Company covered health, dental, vision, and life insurance; 5% 401(k) match plus an additional 4%; Wellness Bonus for gym, continuing education, preventative care and other reimbursements; Employee store credit; Company sponsored events; Fun team-building activities. **This position requires you to be on site at our HQ in Houston, TX.

What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion. Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for industrial gears and gearboxes. This role bridges customers, outside sales, and internal engineering to diagnose failures, scope repairs, prepare technical quotes, and ensure timely, high-quality service delivery Essential Responsibilities: Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes). Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales. Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed. Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution. Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records. Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities. Technical/ Functional Skills: Customer-focused with strong problem-solving and troubleshooting skills Attention to detail and data-driven decision making. Time management and ability to prioritize multiple service requests. Continuous improvement mindset and ownership of quality outcomes Provide timely updates to the salesman regarding status of their inquiries/jobs Strong knowledge of customer service process and principles Proven work experience as a Customer Service Analyst or similar role. Deliver exceptional customer experience Basic Qualifications: Associate's degree in business-related field required, Bachelor's degree preferred. Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear Experience interpreting technical drawings, part catalogs, and specification sheets Strong written and verbal communication skills with customer facing experience Skilled in all MS Office products Working knowledge of ERP systems, preferably Epicor All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Application Deadline: 1 January 2026 Department: Operations - Field(OPS001) Employment Type: Full Time Reporting To: Operations Manager Compensation: $18.00 - $22.00 / hour Description Shift: 11:30am to 8pm : Schedule Flexibility required Pay Range: $18-$22 Days: Monday to Friday, must be flexible for weekends Full Time 3 to 5 years of customer service experience required Customer Service Representative processing transaction requests from Monthly Parking, Transient customers and employee parking registration. Agent provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements. Key Responsibilities * Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed * Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations * Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information * Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction * Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and pro activeness to improve quality and consistency * Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data * Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers * Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders. * Provide comprehensive branch, lot and account maintenance support * Respond to customer inquiries ensuring customers receive timely resolution and accurate information * Demonstrate excellent customer service to assist in retaining Monthly Parking customers * Ensure all customer account information is updated accurately and notes are entered for every transaction. * Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department * Complete and maintain any required paperwork or record keeping methods * Enter customer payment information for PAP or credit card when received by fax, e-mail or letter as well as over the phone. * Keep up to date with changes in workflow, policy, and product knowledge. * Provides support and training to new CSR positions. * Keeps accurate records and updates all systems with required information. * Assists other CSR's with trouble shooting for clients. * Processes all work orders and meter out reporting and uploads the required documents to the share drive. * Process hotel voids and enters into wireless system for revenue purposes. * Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive. * Prepares all Non-registered passes for Hotel Macdonald and places them into wireless system for revenue purposes. * Assist with monthly Guest Passes for the Westin Hotel invoicing purposes. * Maintains deliverable calendar to ensure all departments meet external deadlines. * Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here. * Issue, enter, and track Temporary paper passes as needed * Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers * Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts. * Provide user support/assistance to customers using the web-based interface. * Complete all after-call work required to finalize a new customer sign-up or modify an account. * Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information. * Assist daily parkers with meter out of orders and requests for information * Other duties as assigned Skills, Knowledge and Expertise * Must be at least 18 years of age * 3-5 year Customer service experience in a high-volume, fast-paced environment (ex. office, administrative or medical office setting ), preferred * 3 year data entry experience equaling 50 WPM * We're searching for dependable individuals who are excited about a lasting career opportunity. * Knowledge of contact center policies and software, including CRM, phone systems, etc * Strong work ethic and reliability with professionalism and poise * Superior interpersonal, verbal, and written communication skills * Exceptional written oral communication skills * Strong analytical abilities and sound judgment in decision-making * Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems * Ability to multitask, prioritize, and organize within a structured environment * Flexibility and adaptability * Ability to work in team setting * Motivated, take initiative and possess strong work ethic * Ability to respond to customer complaints maintain professionalism at all times * Conflict resolution * Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements * Exceptional telephone etiquette * Intermediate knowledge of computer software applications - MS office ( word, excel) * Ability to successfully and consistently achieve individual and departmental service level goals * Positive, team-oriented attitude and ability to balance independent workload with broader team goals Benefits * Comprehensive Medical, Dental, and Vision Plans. * Life and Disability Insurance * 401K Plan with Generous Employer Match and Immediate Vesting * Generous Paid Time Off (PTO)

Customer Service Agent - Remote Data Entry Clerk This is your opportunity to start a long-lasting profession with unlimited opportunity. Find the freedom you've been looking for by taking a moment to complete our online application. Benefits: Excellent weekly pay Safe work environment Multiple shifts are readily available from early morning to night and no experience is needed. You will have sufficient opportunity for growth Part-time readily available - select the days you want to work A dedication to promote from within Responsibilities: Must be able to perform duties with or without sensible accommodation Perform all other responsibilities as appointed Assist in developing a positive, professional and safe workplace Qualifications: No experience, Willing to train Ability to work within recognized turnaround times Must have outstanding interpersonal skills and the ability to arrange simultaneous tasks Ability to translate and apply company policies and procedures Excellent verbal and written communication skills Ability to work both independently and within a team environment Ability to remain organized, regard to detail, follow directions and multi-task in a professional and efficient way

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies - Where your future awaits - YouTube Associate Referral Reward Eligible IS ONSITE IN OUR HOUSTON OFFICE. M-F, 9:00am-6:00pm Job Purpose: Handle incoming customer calls and provide detailed initial troubleshooting and problem resolution. Responsible for accurately gathering information, generating, and documenting the ticket within the Salesforce tracking case system. Responsibilities Essential Duties: * Responsible for customer request and incident reports processing. * Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed. * Assist in executing and/or managing special projects for the department. * Build customer relationships with the support center. * Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs. * Proficiency in utilizing company systems and products. * Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers. * Take on additional special projects, as necessary. * Document all customer correspondence. * Maintain project status log. * Position will be onsite in Houston, TX Knowledge, Skills, & Abilities: * Excellent communication and interpersonal skills * Ability to interface with internal and external partners and to manage projects is required. * Strong organizational and time management skills * Ability to work on many projects simultaneously. * Ability to set priorities and work independently with strong initiative. * Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency. * Ability to make sound decisions with minimal guidelines. * Proficiency with Microsoft CRM, Word, PowerPoint, and Excel Qualifications Minimum Qualifications: * High School Diploma or GED * Previous experience involving customer contact, technical support, or customer relations Preferred Qualifications: * Associate degree in related field of study * 1 year of previous technical support/ Help-desk experience * Previous call center experience Physical Requirements: * While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally may need to reach, stoop, or kneel. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. * $16.54 - $18.85/hr * Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.) * Health Insurance * 401(k) * Disability * Life Insurance * Paid Time Off * Voluntary Benefits Aventiv Privacy Policy: *********************** Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Baskin Robbins Wallisville in Houston, TX is looking for one customer service to join our 11 person strong team. We are located on 15242 Wallisville Rd Suite H. Our ideal candidate is self-driven, motivated, and engaged. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Follow Brand standards, recipes and systems Follow safety, food safety and sanitation guidelines; comply with all applicable laws Maintain clean and neat work environment Team Environment Work well and interacts with others respectfully Respond positively to coaching and feedback Communicate with team members Able to learn and execute multiple tasks Qualifications Execute restaurant standards and marketing initiatives Handle POS transactions and payments with accuracy Prepare and deliver all products according to Brand standards Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers Basic computer skills Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) We are looking forward to reading your application. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.