Customer Service Coordinator.
Customer service advocate job in East Longmeadow, MA
Ultimate Staffing is seeking a detail-oriented and customer-focused Customer Service Coordinator for a well-established manufacturer in Northampton, MA. The ideal candidate will bring excellent communication skills, exceptional organizational abilities, and a proactive attitude to ensure outstanding customer experiences. You will be working with business customers to help them fill their orders and answer any questions and review contracts.
Customer Service Coordinator
Location: East Longmeadow MA
Position Type: Temp to Hire
Company: Ultimate Staffing
Hours: 8:30am - 5:00pm Onsite
Pay Range: $19.00 - $23.00 per hour (depending on experience)
Key Responsibilities
Customer Service:
Serve as the first point of contact for customer calls and emails
Respond to inquiries, process phone orders, and provide general support for order status, product information, and documentation requests
Research and resolve missing shipment issues and provide updates to customers
Collaborate with other team members to ensure prompt and professional service
Provide backup support for receptionist and administrative tasks as needed
Review incoming orders for accuracy and completeness
Coordinate with the Sales team on pricing, special requests, and order details
Process and enter orders into the company system with precision
Verify credit status, assist customers with payment processing, and maintain order documentation
Coordinate shipping logistics with the operations team to ensure timely delivery
Prepare and review order batches for accuracy prior to scheduling
Support team projects and administrative needs as assigned
Maintain organized digital and physical records in company systems
Qualifications
Education:
Bachelor's Degree in a related field or equivalent work experience
Experience:
Minimum of three (3) years of office and customer service experience
Background in order entry, billing, and warranty or service processes preferred
Skills and Abilities:
Strong data entry and phone communication skills
Excellent attention to detail and accuracy
Proficiency with MS Office and Adobe Acrobat
Exceptional verbal and written communication skills
Highly organized, efficient, and able to multitask in a fast-paced environment
Spanish language proficiency a plus
Self-motivated and able to work independently and collaboratively
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Customer service advocate job in Danbury, CT
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years.
At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths.
The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics.
DUTIES AND RESPONSIBILITIES
Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity.
Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's.
Maintain and update customer master data, pricing, and delivery terms in ERP systems.
Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction.
Handle customer complaints and process returns and credits in a timely manner.
Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment.
Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission.
Provide backup within the Customer Service team as required.
Build sustainable relationships of trust through open and interactive communication.
Adhere to company procedures, guidelines and policies.
Any other Ad hoc duties as assigned by Customer Service Manager.
EDUCATION/EXPERIENCE REQUIREMENTS
Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment.
Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications.
Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment.
Hands-on experience with EDI transaction sets preferred.
Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions.
Positive attitude, reliable, highly organized and a strong attention to detail required.
Other requirements as necessary.
Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
Guest Service Associate/Cashier - Alltown
Customer service advocate job in Trumbull, CT
Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks.
At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us.
The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.
:
Greet guests and provide an enjoyable shopping experience for everyone.
Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
Operate the point of sale pursuant to corporate standards; maintain proper cash, lottery, tobacco levels.
Complete all store housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
Replenish products and supplies ensuring in-stock conditions at all times.
Communicate with store management regarding guest requests and vendor-related concerns.
Check in external and internal vendors per established guidelines.
Conducts gas tank inventory and merchandising projects assigned by management.
Complete other tasks as assigned by management.
Additional Job Description:
Must be available to work flexible hours that may include day, nights, weekends, and or holidays.
Ability to perform basic computer functions.
Must have reliable transportation.
Ability to work in intermittent temperatures, i.e., outside, cooler, etc.,
Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs.
Ability to freely access all areas of the store including selling floor, stock area, and register area.
Perform duties of the job in a timely manner.
You have the ability to count, read and write accurately to complete required paperwork.
Support GSA new hire employee's onboarding and training
N/A
Pay Range:
$16.05 - $19.26
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead - We offer 401k and a match component!
Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
What to Expect From the Hiring Process (old GPS of the Interview Process)
We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK.
*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Field Service Professional - Hartford, CT
Customer service advocate job in Hartford, CT
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
We are adding to our Field Service Technician team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales.
**Why Join Our Technician Team?**
+ Competitive hourly base plus uncapped commission
+ Comprehensive paid training & Ongoing coaching and support
+ Company take-home vehicle and gas card
+ Cell phone and work tablet
+ We provide all tools necessary to perform the job - We'll ship everything to you directly!
+ 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments!
**Why Join Vivint?**
+ Ten paid holidays
+ Two weeks paid time off
+ Employee pricing on smart home products
+ Medical/Dental/Vision/Life coverage
+ 401(k) plan with matching
+ Career development and leadership opportunities
+ Fast Company's list of the World's 50 Most Innovative Companies, Forbes named us one of America's Best Employers and a Best Employer for Diversity
**A Day in the Life:**
As part of our Field Service Technician team, you'll provide expert-level installation and services of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging service and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.
**Who we're looking for:**
Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and providing comprehensive training and support. So, whether you're an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you!
+ Exceptional customer service skills
+ Sales experience - car sales, retail sales, insurance sales, B2C sales, call center experience
+ Field technician experience - cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician
+ Clean driving record and valid license
+ Someone who thrives in a team environment as well as independently
**Minimal Requirements:**
+ Candidates must live within a 20-mile radius of the city
**Physical demands of the job:**
+ Lift and carry up to 45 lbs.
+ Climb ladders up to 14 feet
+ Work in attics and other limited-space areas
+ Bend, kneel, crouch, and stand for extended periods
Safety culture is strong at Vivint. Field service technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers.
The base hourly range for this position is: $24.01 - $26.05* *The base hourly range above represents the low and high end of the hourly range for this position. Actual pay will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition, the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at ***************************************************************************
Official description on file with Talent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
Customer Service Professional
Customer service advocate job in Rocky Hill, CT
To provide quality customer service through efficient and timely customer assistance by performing the following duties: • Provides quality customer service to include assistance with purchases, suggestive selling and providing product information.
• Builds and maintains an understanding of the stores products and price information to assist with customer purchases.
• Receives payments from customers, operate cash register and credit card machine and returns appropriate change as needed.
• Maintains a neat and orderly store at all times to include dusting and vacuuming.
• Prepares product displays as requested.
• Reports any theft or suspected theft by customers or employees to management immediately.
• Performs other related duties as assigned.
Customer Service
Customer service advocate job in New Haven, CT
Milkcraft in New Haven, CT is looking for one customer service to join our 32 person strong team. We are located on 280 Crown St. Our ideal candidate is attentive, ambitious, and reliable.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Work are expo, waffle and ice cream stations at times
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to reading your application.
Community Engagement Specialist - DOC
Customer service advocate job in Torrington, CT
The Community Engagement Specialist will provide support and outreach to individuals with a substance use disorder who have been referred by reentry services through the Department of Corrections. The Community Engagement Specialist will provide in-reach to DOC facilities prior to release, as well as ongoing support and assistance in navigating community resources, including providing community-based overdose prevention services, and connecting individuals to treatment and other services that would benefit their well-being.
Full Time / Non-Exempt
Hourly Rate Starts at: $24.00
QUALIFICATIONS
Experience with underserved and marginalized populations and reentry is preferred. Two years of experience with substance use disorders and/or mental health required. Experience working with law enforcement or first responders preferred.
Requires a reliable personal vehicle, a valid driver's license, and the ability to travel extensively within the service area. Frequent driving is an essential function of this position.
BENEFITS
4 Weeks of PTO that increase with years of service
11 Paid Holidays
Medical & Dental Insurance - with large employer-paid premium
Life Insurance - 100% employer paid
Voluntary Vision Insurance
AFLAC Voluntary Benefits
403(b) Retirement Plan with employer match
Tuition Reimbursement
Tuition Discounts at participating schools
Public Service Loan Forgiveness (PSLF)
NHSC Federal Loan Repayment (for approved sites)
Employee Assistance Programs (EAP)
2 Gym Membership Options
AGENCY OVERVIEW
The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services - prevention, treatment, recovery support, and community engagement - for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive.
KEY RESPONSIBILITIES
Perform assigned case management activities to assist in achieving desired outcomes.
Provide recovery coaching and conduct overdose follow-ups as part of the CLEAR outreach program.
Develop relationships with referral sources and community reentry partners.
Conduct regular in-reach and post-release outreach to meet individuals with a substance use disorder returning from incarceration to Northwest Connecticut.
Maintain connections with individuals identified through the CLEAR DOC program as in need of support.
Work with individuals who have a substance use disorder in developing a plan to connect to care, including but not limited to harm reduction services, medication-based treatment, behavioral health care, support groups, and other social service needs.
Conduct a minimum of 25 case contacts per week with an emphasis on face-to-face support.
Conduct a minimum of 5 community outreaches per week.
Utilize community resources and make appropriate referrals in support of the recovery plan.
Identify clients who are experiencing barriers to accessing treatment and address said needs through facilitating securement of entitlements and resources.
Provide regular community-based harm reduction services, including syringe exchange services, Narcan training, etc.
Plan and provide community engagement activities, including but not limited to community awareness events and community trainings.
Identify and implement new strategies to further the mission of CLEAR, including ways to raise awareness, reduce stigma, and build partnerships with stakeholders.
Work with the CLEAR Site Coordinator to share updates, data, and key takeaways from the program with partners and the community.
Participate in staff meetings and in-service training as required to ensure the quality of care offered to clients. Attend regularly scheduled supervision.
Participate in weekly Litchfield County Opiate Task Force (LCOTF) Community Outreach Meetings.
Assist in basic needs applications and resources.
Perform other duties as may be assigned by supervisor.
Full Job Description will be provided
Customer Sales Representative
Customer service advocate job in Hartford, CT
Unlock your potential from anywhere. We're building a passionate team dedicated to client success and flexible remote work. We are seeking a results-oriented and customer-centric Customer Sales Representative to join our expanding work-from-home team. If you're eager to build a rewarding career by providing vital financial solutions and appreciate a flexible, independent environment, this remote position offers an exceptional path to success.
Your Day-to-Day as a Remote Customer Sales Representative:
You will be instrumental in guiding clients toward informed financial decisions. This includes:
Virtual Client Engagement: Establishing and nurturing connections with pre-qualified individuals and families.
Personalized Needs Assessment: Gaining a deep understanding of clients' financial situations and aspirations.
Strategic Solution Presentation: Delivering clear and compelling presentations of tailored financial strategies (Life Insurance, IUL, Annuities) via virtual platforms.
End-to-End Client Guidance: Ensuring a smooth and seamless experience from initial contact through plan implementation.
CRM Proficiency: Efficiently managing client interactions and data within our CRM system.
Why Join Our Team?
Unlimited Earning Potential: Your effort directly impacts your income with an uncapped commission structure.
Flexible Remote Work: Design a schedule that truly supports your work-life balance from your home office.
Pre-Qualified Leads Provided: Dedicate your time to building relationships, not cold calling.
Comprehensive Support: Benefit from extensive training, cutting-edge tools, and invaluable mentorship.
Strong Community: Become part of a collaborative and supportive network of peers.
Benefits Access: Opportunities for life insurance and healthcare benefits to support your well-being.
We're Looking For Individuals Who Are:
Exceptional Virtual Communicators: Capable of establishing rapport and clearly articulating complex information remotely.
Highly Self-Motivated & Disciplined: Thrive in an independent, home-based work environment.
Proactive Problem-Solvers: Results-driven and dedicated to finding the best solutions for clients.
Dedicated Client Advocates: Passionate about positively impacting clients' financial futures.
Important Notice: This is an independent contractor (1099) role. All compensation is commission-based.
Ready to shape your professional destiny in a dynamic remote sales landscape? Explore this exciting opportunity and apply now!
Auto-ApplyCustomer Support & Image Library Representative
Customer service advocate job in Meriden, CT
Join Midstate Radiology Associates (MRA) as a Part Time, 2nd Shift, Customer Support & Image Library Representative at MidState Medical Center in Meriden.
Wed & Thur, 4:00 PM - 8:00 PM (subject to change based on operational need).
For complete listing of all open positions, visit **********************************************
Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $16.00 and $21.53 + applicable shift differentials.
Job Summary:
Provides a full range of varied, multi-skilled secretarial, clerical and administrative support ensuring the needs of the internal and external customers are met by providing efficient, accurate, and timely administrative support contributing to the success of the imaging area.
Key Accountabilities:
Preparation of reports and correspondences.
Works effectively as a team member within the department and with other units to provide quality service through communication, cooperation, and collaboration.
Communicates well with all modalities within radiology and any other area within the facility by use of telephone and/or intercom systems. Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others.
Follows current hospital and department policies to properly assist the patient and/or provider. Provides assistance and direction via telephone. Shows competence in using the ACD phones. Can transfer calls to and from various numbers.
Monitors Nuance critical finding software to ensure results are communicated efficiently to ordering physicians. Connects ordering physician with appropriate radiologist in applicable situations.
Has knowledge and aids patient and/or physicians to schedule, reschedule or cancel an appointment when central scheduling is not available. When Central scheduling is available, transfers to Central scheduling department.
Provides patient with instructions and exam preparations so that patients understand the exam that was ordered and is properly prepared for the exam.
Locates prior imaging by CD or Image Connect when requested and ensures all prior records are correct.
Obtains imaging reports when requested by patients and/or physicians and coordinates appropriate paperwork.
Monitors printed orders and calls in the appropriate technologist on off shifts for STAT US, Nuc Med, MRI and Interventional patients.
Responsible for all other support tasks including the scheduling of add on/walk in patients, importing of outside imaging studies into PACS System, exporting imaging studies to media, pushing imaging studies to other facilities, monitoring variances, monitoring STAT GoHealth dictations, etc.
Demonstrates yearly competencies, including knowledge and behaviors, to meet the needs of patients with regard to the patient's age, condition or other special requirements.
Performs other duties as assigned.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Qualifications Guidelines:
High school diploma or equivalent.
Individual exceptions may apply only under the discretion of the Medical and Administrative Director
At least one year of customer service experience in a medical setting preferred.
Knowledge of medical terminology.
Quality assurance and customer service principles and practices.
Communicate effectively with patients, relatives, medical staff and co-workers.
Capacity to relate to patients of all cultural and socio-economic backgrounds.
Current Nuance reporting system, Epic and Sectra PACS system.
Maintain the confidentiality of patient records.
Ability to understand and follow specifications and instructions. Attention to detail is required for success.
Basic keyboard skills with proficiency in use of personal computer.
Physical Requirements:
Remaining in a stationary position, often sitting, standing, or kneeling for prolonged periods.
Adjusting or moving objects up to 15 pounds in all directions.
Repeating motions that may include the wrists, hands and/or fingers.
Must be able to lift up to 20 pounds at times.
Moving about to accomplish tasks or moving from one worksite to another.
Must be able to access and navigate each department at the organization's facilities.
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply:
Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************
Auto-ApplyCustomer Service Agent (call center)
Customer service advocate job in East Hartford, CT
Job Description
East Hartford, CT - Onsite Customer Service Agent | $19.36/hr
Shift: Monday to Friday, 8:00 AM to 5:00 PM (8-hour shifts) Pay Rate: $19.64 per hour Schedule: Full-time, 40 hours per week
Long term contract
Launch Your Career in a Dynamic Office Environment!
Are you ready to sharpen your skills and contribute to a vital part of business operations? This role offers an exciting opportunity to grow your professional expertise in administrative support, data management, and process optimization while working in a collaborative and fast-paced environment.
What You'll Do:
Be at the forefront of business operations by managing critical tasks like front-end duties, image and data capture, payment services, and content management for documents and transactions.
Develop and refine your administrative skills through responsibilities such as data entry, scanning, and mail sorting, ensuring efficient workflows and excellent service delivery.
Enhance your precision and speed with real-world experience in processing essential business functions.
Why Apply to This Role:
Gain valuable expertise in administrative operations and data management-skills highly sought after in a variety of industries.
Work with a supportive team that values accuracy, efficiency, and professional growth.
Build a strong foundation for future roles in office administration, operations management, or related fields.
What We're Looking For:
Typing speed of at least 35 WPM.
At least 6 months of call center experience in a fast-paced environment.
A proactive attitude and a drive to excel in a professional office
At least 6 months of recent fast-paced inbound call center experience
Pediatric Care Coordinator
Customer service advocate job in New Haven, CT
We are seeking a Pediatric Care Coordinator to join our dynamic team! Job purpose The Pediatric Care Coordinator is a vital member of the interdisciplinary patient care team. This role provides patient navigation and facilitates access to care based on EHR data and referrals from clinical teams. The Care Coordinator identifies any barriers that may impact a patient's access to health, and will link them to appropriate services.
Duties and responsibilities
Reporting to the Care Coordination Program Manager, the Pediatric Care Coordinator's role will involve in-person visits with patients and families as well as telephonic visits. Patients who have been identified as needing additional support services to navigate the healthcare system and access community resources, high utilizers of acute care or hospital services, or otherwise high-needs/high-cost patients, will comprise the panel of patients. The Care Coordinator will address through measurable efforts to improve health and adherence/access to health care.
Primary responsibilities include but are not limited to:
Outreach to patient populations based on gaps-in-care reports or other reports that have identified vulnerable patients and families
Conduct needs assessments at least yearly using a validated screening instrument on all patients with whom the Care Coordinator interacts
Use technological platforms to link patients with needs to community resources
Assist with and follow-up on the successful completion of health maintenance items (e.g. lab testing, annual visits) and chronic disease management (e.g. routine diabetic or asthmatic care)
Conduct home visits as needed
Identify barriers to care impacting patients' abilities to adhere to treatments.
Assist patients with insurance enrollment, or other patient assistance programs
Work collaboratively with clinical teams to meet the needs of complex, high-cost patients
Attend relevant trainings as required and assigned.
Document client referrals, encounters, and services in the EPIC electronic health record and communicate securely with other team members and clinicians.
Maintain strict adherence to all deadlines including report deadlines and timely completeness of documentation.
Qualifications
Associates degree in health-related field and/or relevant years of experience is required. Bachelor's degree preferred. A valid CT driver's license and access to reliable transportation is required.
Experience in Care Coordination; working with teams; using EPIC electronic health record highly preferred.
The successful candidate will have excellent computer skills including word processing and data entry required and the ability to work independently.
Bilingual in English and Spanish is highly desirable.
Direct Reports
None
About Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Auto-ApplyExecutive Home Care OVERNIGHT AND WEEKEND CAREGIVERS
Customer service advocate job in Wallingford, CT
Benefits:
401(k)
Paid time off
Training & development
WE OFFER
Competitive Compensation: $16.35-$17.00 based on experience.
Flexible Scheduling: Agency requires four-twelve hour commitments .
Comprehensive Health Benefits: Access health insurance options.
Continuous Development: Engage in ongoing training and professional growth..
Supportive Work Environment: Thrive in a collaborative workplace.
Referral Incentives: Benefit from referral bonuses.
Consistent Assignments: Build enduring client relationships through ongoing shifts.
Meaningful Impact: Make a significant difference in the lives of individuals coping with medical conditions and age-related challenges.
QUALIFICATIONS:
High School diploma or equivalent is preferred.
Car preferred.
Companions do not require licensing
Graduated from an accredited Certified Nurses Aide program preferred
Active CNA/HHA license preferred
Adequate health status to perform described duties.
Ability to safely handle body fluids and hazardous waste products.
Must have the ability to effectively communicate with patients and staff.
Must meet personnel qualifications.
RESPONSIBILITIES AND DUTIES:
Provides direct and indirect personal care to the patient in the home setting.
Utilizes safety measures in the provision of care.
Maintains effective communication with supervisor regarding patient's condition.
Follows written assignment to deliver patient services developed by an appropriate health care professional.
Documents and submits accurate accounts of services provided.
Observes the patient for changes in condition and behavior and report to the supervisor.
Submits required documentation in a timely manner.
Adheres to the role of the Certified Nurses Aide in the home setting as defined in state regulation.
The CNA shall not change sterile dressings, irrigate body cavities such as giving an enema, irrigate a colostomy or wound, perform gastric irrigation or enteral feeding, catheterize a patient, administer medication, apply heat by any method, care for a tracheostomy tube, nor provide any personal health service which has not been included in the plan of care. Compensation: $16.35 - $18.00 per hour
Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones.
Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field.
Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential.
Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided.
Explore Opportunities Near You
If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.
Auto-ApplyCustomer Service Agent
Customer service advocate job in Bridgeport, CT
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Bridgeport, 48809 Al-227
Division: Solutions
Job Posting Title: Customer Service Agent
Time Type: Full Time
Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
· Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
· Interact with management and warehouse personnel to establish service criteria and meet customer requirements
· Follow up with customers and other departments to resolve invoice problems and discrepancies
· Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
· Accurately input into and retrieve information from the system
· Audit air bills for completeness and accuracy. Research and maintain filings of air bills
· Reconcile driver pickup and delivery manifests
· Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
· Record damaged shipments and misrouted freight on applicable reports
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Working Environment:
Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.
Accountability - Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.
Impact of Decisions - Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.
Working Relationships - Regularly interact with peers and management concerning matters of complex scope and discretion.
Scope - Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.
Essential Functions:
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Manufacturing Customer Service Coordinator
Customer service advocate job in Shelton, CT
Customer Service Coordinator opportunity in Shelton, CT.
Dependable. Enthusiastic. Driven to succeed. If you're looking for a role where your customer service and manufacturing experience directly support the delivery of cutting-edge technology to our customers, this is your opportunity.
Family-owned for over 75 years, Precision Resource is a leading global supplier of precision metal components and assemblies using a fineblank production method. We provide solutions to quality, cost and production challenges for market-leading customers in industries such as automotive, heavy duty, medical, aerospace, electronics, cutlery and defense.
Precision Resource offers:
Benefits package including health, dental, life and vision insurance
401(k) with match and profit sharing
Annual bonus based on division profitability
Vacation and flexible paid holidays
Wellness and Employee Assistance Programs
Tuition reimbursement and paid training
Work with an established team of long-term employees
Summary
The Customer Service Coordinator is responsible for building relationships with external customers to support the division to ensure customers' needs are met.
Essential Duties and Responsibilities
Serve as the primary customer contact for order placement, changes, delivery inquiries, and issue resolution.
Enter purchase orders and releases (EDI, email, or portal) into the ERP system accurately and timely.
Validate order details (pricing, lead time, quantities, part revision levels, shipping terms, etc.).
Monitor backlogs, open orders, on-time delivery performance, and proactively communicate schedule risks.
Work closely with scheduling, operations, and logistics to ensure customer requirements are clearly communicated and understood.
Participate in daily/weekly production and scheduling meetings to represent customer priorities.
Provide timely responses to customers regarding order status, shipment confirmation, and product availability.
Coordinate with Quality and Engineering on part revisions, PPAP/machine capability documentation, deviation requests, and corrective actions.
Track and communicate status of expedited orders, shortages, and premium freight needs.
Review customer forecasts and compare to historical demand trends to ensure adequate inventory planning.
Communicate demand fluctuations to production and procurement to avoid shortages or excess inventory.
Maintain accurate customer records including contracts, blanket orders, pricing agreements, and any special packaging/labeling requirements.
Ensure compliance with ISO/IATF quality standards as applicable.
Identify systemic issues impacting on-time delivery or customer satisfaction and participate in root cause/corrective action activities.
Qualifications, Education, Experience
Graduation of high school or equivalent (GED) (Associates degree preferred).
2+ years of customer service or inside sales support experience (manufacturing environment highly preferred).
Strong organizational skills; ability to manage multiple deadlines simultaneously.
Excellent communication skills (verbal, written, and professional email etiquette).
Ability to read and understand purchase orders, customer terms, and basic technical documentation (drawings, part numbers, revisions).
Experience with ERP systems (SAP, Oracle, Epicor, Infor, QAD, Plex, etc.) and proficient in Excel.
Experience working with automotive Tier 1 or Tier 2 OEMs. (Preferred)
Exposure to IATF 16949 / ISO 9001 environments. (Preferred)
Precision Resource is an equal opportunity employer, M/F/D/V. To learn more, visit **********************************
Auto-ApplyCall Center Marketing Specialist
Customer service advocate job in Chicopee, MA
Call Center Marketing Specialist
Yankee Home - Chicopee, MA Job Type: Part -time Shifts: 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift
Location: On -Site, Chicopee, MA 01022
Yankee Home Improvement, one of the best -known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives.
In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top -rated home improvement products and services.
Your primary goal will be to build rapport, provide exceptional customer service, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package.
If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening.
Control your own pay - your bonus is uncapped, based on the performance you bring to the table!
Qualifications:
Enthusiastic and positive attitude.
Exceptional communication skills.
Creativity and problem -solving ability.
Basic technological aptitude.
Reliable transportation.
High school diploma or equivalent (required).
Experience in customer service or call center (preferred).
Then We Will Provide:
Comprehensive, Paid Training
Uncapped earning potential - bonuses paid biweekly
Team -based incentives and Employee Appreciation events
Opportunities for Advancement
Flexible Work Schedules
Requirements:
Reliable Transportation
Ability to commute to Office in Chicopee, MA
High school or equivalent (Required)
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
What's in it for you:
Pay: $16.00 - $19.00 per hour
Bonus opportunities
Performance bonus
Comprehensive paid training
Uncapped earning potential with biweekly bonuses
Employee discount
Requirements
Available to work on -site at the Chicopee Office
Available to work 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift
Enthusiastic and positive attitude.
Exceptional communication skills.
Creativity and problem -solving ability.
Basic technological aptitude.
Reliable transportation.
High school diploma or equivalent (required).
Experience in customer service or call center (preferred).
Benefits
Uncapped earning potential with biweekly bonuses
Employee discount
Equal Opportunity Employer
Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Job ID: ZR_9_JOB
Pre-Award Specialist - Faculty Shared Services
Customer service advocate job in Storrs, CT
The Office of the Vice President for Research (OVPR) is competitively recruiting talented grants and contracts/sponsored project professionals to join our research administration team. Sponsored Program Services (SPS) is responsible for administering a portfolio of $375M in annually awarded funding across all UConn campuses and UConn Health. We are a top-ranked public research university and land grant institution, rurally situated in the "Quiet Corner" of Northeast Connecticut.
The Pre-Award Grants and Contracts Specialist will provide day-to-day management and oversight for a high volume of pre-award administration. It is important to note that this role must be conducted on site on occasion in Storrs, CT.
DUTIES AND RESPONSIBILITIES
* Provides technical assistance, guidance, and advice to faculty, administrators, and other professional staff for sponsored project administration.
* Reviews financial and administrative aspects of proposals or transactions to ensure compliance with federal and state statutes, University policy, and sponsor guidelines and requirements.
* Serves as a liaison between investigators, academic units, and other administrative offices.
* Following University policies, sponsor requirements, and state and federal requirements, identifies and assists with resolving grant and contract issues pertaining to budget, cost sharing, fiscal, administrative, and procedural constraints, and other similar matters.
* Maintains records in accordance with university, state, federal, and sponsor requirements. Provides records as requested and collaborates with SPS leadership in response to audits.
* Participate in policy and procedure discussions and recommend policy or procedural changes as appropriate to improve efficiency and effectiveness.
* Participate in the development and delivery of sponsored program training.
* Performs related work as required.
MINIMUM QUALIFICATIONS
* Bachelor's degree in a related field and four years of related experience, or an equivalent combination of education and experience.
PREFERRED QUALIFICATIONS
* Experience with or knowledge of Uniform Guidance and/or the Federal Acquisition Regulations (FAR).
* Experience with electronic research administration systems (such as grants.gov, research.gov NSPIREs, and eRA Commons).
* Experience working in an institution of higher education.
* Experience working in a high volume, high production, and/or sponsored-research-intensive environment.
APPOINTMENT TERMS
This is a full-time, permanent position. Candidates must be able to work on site on occasion in Storrs, CT. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: ******************************************
Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).
TERMS AND CONDITIONS OF EMPLOYMENT
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.
TO APPLY
Please apply online at ************************** Faculty and Staff Positions, Search #499342 to upload a resume, cover letter, and contact information for three (3) professional references.
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on January 9, 2026.
All employees are subject to adherence to the State Code of Ethics, which may be found at ******************************************************
All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.
The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee's unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The University of Connecticut is an AA/EEO Employer.
Application Services Specialist
Customer service advocate job in Oxoboxo River, CT
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE This position is responsible for providing Level III Break/Fix support for the applications for which they are assigned. Serves as Subject Matter Expert (SME) for the application(s) for which they are assigned. Assists Business Technical Analysts' with mapping business processes to existing or newly acquired applications. Works on project teams as assigned by direct supervisor and assists with the implementation of approved work requests. Works with Business Technical Analysts to perform business impact analysis for the application(s) for which they are assigned. Works with application vendor support and professional service organizations to research, analyze, implement and test potential application upgrades, configuration changes, enhancements or bug fixes.
Primary Duties and Responsibilities: includes but not limited to:
* Provides Level III Break/Fix support as defined by application service level agreements for assigned application(s)
* Participates in user acceptance testing for application upgrades, significant configuration changes or service request enhancements
* Involved in creation of documentation for respective application(s) and updating the Customer Service knowledge base
* Serves on project teams as application subject matter expert for currently assigned applications or newly designated applications in which they will be responsible
* Works with Business Technical Analysts to map business processes to application(s) for which they are responsible
* Assists in work requests and configuration changes to met business requirements
* Identifies opportunities to leverage existing functionality in current application portfolio to meet current or future business demands
* Communicates and coordinates with other Application Support staff, business leadership and Project Management to ensure appropriate integration of processes and application modules across the property or enterprise
* Records all activity and other pertinent information for work requests, break/fix and projects for the purpose of tracking, analyzing and escalating
* Escalates issues, when necessary, to vendor service organizations and updates disposition per established internal procedures
* Provides feedback to direct supervisor on vendor support services and assists with evaluating vendor's ability to fulfill contracted service levels
Secondary Duties and Responsibilities:
* Provides enterprise wide support, as needed
* Provides 24/7 Level III on-call support for their respective applications
Minimum Education and Qualifications:
* Bachelors' Degree in Computer Science, Engineering, Business or a related field
* Demonstrated knowledge and experience with the specific application(s) for which they will be responsible
* Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions
~OR~
* Associates' Degree in Computer Science, Engineering, Business or a related field and four years of progressive Information Systems experience
* Demonstrated knowledge and experience with the specific application(s) for which they will be responsible
* Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions
~OR~
* High School Diploma or equivalent and eight years of progressive Information Systems experience
* Demonstrated knowledge and experience with the specific application(s) for which they will be responsible
* Obtain and maintain at least one or more applicable gaming licenses in multiple jurisdictions
Competencies: Incumbent will master the following competencies while in this position:
* Excellent written and verbal communication skills
* Application expert in at least 1 critical business application
* Excellent customer service skills
* Root cause analysis skills
Training Requirements:
* Appropriate Mohegan and MTGA regulations
* Knowledge of Mohegan corporate and department policies and procedures
* Mohegan project management process and methodology
* Mohegan timesheet categories and guidelines system
* Mohegan technical architecture and standards
Physical Demands and Work Environment:
* Office work environment
* Must be able to sit in front of a computer screen for extended periods of time
* 10%-25% travel may be required for this position
* May require occasional weekend and evening work
* Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan reserves the right to make changes in the above job description whenever necessary
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
Auto-ApplyCustomer Service
Customer service advocate job in Danbury, CT
Job DescriptionWe are looking for Customer Service professionals who are committed to listening to our customers, understanding their needs and providing solutions. The ideal candidate brings a positive, "can do" attitude, enjoys working with the public, and is a team player.
Job Duties:As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating through multiple systems, to answer questions and resolve issues.
Excellent customer service, typing, and software skills, are used daily.
Must have the ability to communicate effectively and professionally, in a conversational manner, within a fast-paced work environment.
To ensure we can handle our customers' needs, our employees must be punctual, dependable and reliable.Requirements:
Ability to quickly access information and make decisions
Ability to effectively multi-task and navigate multiple systems
Excellent written, verbal, and keyboarding skills
Proficient with MS Software programs (Outlook, Word)
High school diploma or GED
Customer Service experience is a plus
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
COVID-19 considerations:
We are following guidelines that ensure employee safety and office cleanliness.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Jessica Miley
Managing Partner
m: ************
Talent Navigators
Email Schedule a Call Join me on Talensky
ReplyForward
Customer Service Coordinator starting at $18 hourly
Customer service advocate job in Stratford, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customer service issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customer service skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work day, night and weekend hours
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Bilingual Customer Service Representative
Customer service advocate job in Cheshire, CT
We are seeking a dedicated Customer Service Representative who is Bilingual in English and Spanish. In this role, you will handle inbound and outbound customer inquiries related to loan accounts, payments, and account status. You will provide accurate information, resolve issues efficiently, and ensure compliance with company policies and regulatory requirements. The ideal candidate has strong communication skills, a customer-first attitude, and a solid understanding of loan servicing processes.
Key Responsibilities:
Assist customers with loan account questions, payments, and escrow inquiries
Process requests related to payment history, payoffs, and account changes
Resolve customer issues with professionalism and empathy
Ensure compliance with loan servicing regulations and internal policies
Document interactions and follow up as needed to ensure customer satisfaction
Qualifications:
1-2 years of loan servicing or financial customer service experience
Strong communication and problem-solving skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.