Customer service advocate jobs in Hawaii

$19.50/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If you're bored working at a call center, behind a hotel counter or as a cashier in a retail store, we have the job for you! We are seeking passionate, energetic and friendly people, like you, to join our Avis Budget Group enterprise. What You'll Do: In this outdoor role, you will assist our frequent, premiere customers at our airport operations. This includes processing rentals of customers who are members of our loyalty programs, offering them products and services and providing excellent customer service to improve their travel experience. Perks You'll Get: Bi-weekly hourly wage plus commission / incentive (unlimited earnings) (New York and Puerto Rico: weekly wage) On the job training Paid time off Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location What We're Looking For: Valid Driver's License Basic computer skills (typing, data entry) Engaging personality, effective verbal communication skills Willingness to work outdoors Flexibility to work all shifts Must be able to sit, stand and type for prolonged periods and drive a variety of vehicles. Must be 18 years of age and legally authorized to work in the United States This position requires regular, on-site presence and cannot be performed remotely 6 months retail customer service experience in a fast-paced environment is a bonus! Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Kailua KonaHawaiiUnited States of America

**This position is full time remote depending on candidate location within the US.** The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where you ask? Look no further than John Hancock! Have you considered a career with us? **Position Responsibilities:** + Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty + Meet quality expectations to ensure a positive client experience + Meet productivity expectations to maximize team service levels + Provide effective and timely resolution of a range of customer inquiries + Strike a positive and cooperative tone with both customers and coworkers + Strive for first-call resolution of customer issues + Translate scenarios that require problem resolution to positive service experiences + Strengthen the perception of MANULIFE in the marketplace + Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently + Complete ongoing training to stay abreast of product, industry, service and policy changes + Other duties as assigned **Required Qualifications:** + Post-secondary education or high school diploma + Customer Service or Financial Services experience a plus + Ability to thrive in a lively working environment and manage multiple tasks + Outstanding verbal communication skills and strong telephone etiquette + Possess the ability to multi-task + Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment + Demonstrated problem resolution skills + Effective listening skills + Demonstrated computer efficiency + Outstanding customer service skills + Business writing skills **Preferred Qualifications:** + Current SIE, Series 6 or 7, Series 63 + Working knowledge of IRAs & other retirement products **When you join our team:** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. Ready to take the next step? Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD) Once training has been completed, you **must** be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST. \#LI-JH **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************ . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************ . **Referenced Salary Location** USA, Virginia - Full Time Remote **Working Arrangement** Remote **Salary range is expected to be between** $38,550.00 USD - $64,250.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights (******************************************************************************** **I** Family & Medical Leave (********************************************** **I** Employee Polygraph Protection (****************************************************************** **I** Right to Work (************************************************************************************************** **I** E-Verify (********************************************** Contents/E-Verify\_Participation\_Poster\_ES.pdf) Company: John Hancock Life Insurance Company (U.S.A.)

Back to results Customer Services Agent Full-time Kailua, HI, United States Apply now Apply now Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $22.50 per month - plus, an exciting bonus plan that rewards your success. YOUR ROLE AT SIXT * You welcome all customers upon arrival and gather feedback to improve their future rental experience * You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels * You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process * You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location * You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Bonus Plan Take advantage of a bonus plan based on performance * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Postet on 24.12.2025 # REF26061L * LinkedIn * Instagram * Whatsapp * Copy link Share this job offer

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) NEW PAY RATE: $21.02 (Includes seasonal premium) *only local candidates will be considered Responsibilities How will you make an impact? Responsibilities Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner May work in the Baggage Service Office to track the location of baggage and handle passenger questions Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Must possess at least one form of TSA-acceptable identification for business travel purposes. Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Must be customer focused, detail oriented, and interested about the airline industry Able to communicate in a clear, polite, and friendly manner Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship #EnvoyOversight Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. We can recommend jobs specifically for you! Click here to get started.

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers. JOB TITLE: Airport Customer Service Agent - customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. KEY RESPONSIBILITIES Ensuring FAA, Airline and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight Reviewing baggage tags for accuracy Calculating Weight/Balance and assigning seats in the plane accordingly. Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After additional training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order Great customer service attitude and a willingness to “find a way” as opposed to “I can't,” where applicable. Any other duties as assigned REQUIREMENTS Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company's Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated QUALIFICATIONS Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver's license and reliable transportation Computer skills - ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass 10-year background check and pre-employment drug screen At least 18 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical requirements: Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and ability to safely perform the essential functions of the position. Activity Approximate % of Time Sitting: 5 Standing: 70 Walking: 25 100% Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Varied: 100% Degree of Hand Eye Coordination Required: Computer: Varies Phone: Varies Photocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% Benefits: Competitive Salary: Attractive compensation package based on experience. Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance. Retirement Plans: Employees can enroll in our company's 401(k) plan. Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year. Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: Flight tickets at significant discount, employee and family members can fly our planes (standby space available) Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.

HIRING IMMEDIATELY Kapolei, Oahu | Full-Time | Starting at $19/hr. | Monday-Friday, 8 AM-5 PM Bring the Aloha Spirit to Work Every Day! Are you a people-first, detail-driven pro who thrives in a fast-paced office? Want to work with a company that values your skills, offers real stability, and treats you like family? Aloha Termite & Pest Control, Hawaii's #1 pest control company, is growing our Kapolei team - and we're looking for YOU. What You'll Do: Be the first point of contact for customers - answer calls, texts, and emails with Aloha Schedule services & coordinate with our field technicians Keep customer records accurate using Field Routes software (don't worry-we train!) Help with billing, account updates, and follow-up calls Support the sales team with lead dispatching and service setup What You Need: Valid Hawaii Driver's License + clean driving record Able to pass drug test & background check Reliable and eager to learn Great attitude & strong work ethic Why You'll Love Working Here: $19+/hr (based on experience) 100% Company-Paid Medical, Dental & Vision 401(k) + Company Match Paid Time Off, Holidays, & Company-Paid Life Insurance Tight-knit, positive team - we support each other like ‘ohana Real growth potential with paid training & career advancement What We're Looking For: Strong phone presence and professional communication skills Comfortable using office software and learning new systems Detail-oriented multitasker who can stay cool under pressure Friendly, reliable, and team-focused Bonus: Experience with Field Routes, dispatching, or call center work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Onsite in Kapolei - local applicants preferred Apply Now and Grow With Us! servicewithaloha.com/careers Follow us: @alohatermiteandpestcontrol Aloha Termite & Pest Control is an Equal Opportunity Employer and a 100% Drug-Free Workplace. Join a company that's been trusted across Hawaii for 25+ years - and help us serve our community with heart, hustle, and Aloha.

The Cultural Engagement Specialist analyzes cultural needs of Hale Kipa's staff and organization, and provides cultural content and guidance for all programs, develops curriculum, written materials and cultural protocols that will enhance Hale Kipa's mission, employee growth and client services. This position is also responsible for integrating a Native Hawaiian trauma-informed cultural approach and create, coordinate and deliver training; and provide conflict resolution within an indigenous framework. Qualifications: Bachelor's Degree in Hawaiian Studies/Hawaiian language or related field 5 years of experience in formal or informal instruction involving Hawaiian learner and Hawaiian community required Minimum of 2 years of managerial experience required Basic academic knowledge and research experience in Hawaiian culture and history Strong application of cultural practices, values and perspectives Understanding of recent and current Hawaiian history Basic awareness of Hawaiian issues Knowledge and experience working in the human service field, preferably with youth, young adults and families Requirements: Vehicle, valid driver's license, current auto insurance & safety check An EEO Employer

Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed. This is a hybrid position, where some prescheduled in-office work will be required. Schedule may include occasional evenings, weekends, or holidays to support victims, attend community events, such as tablings or sign wavings, or assist with organizational activities such as vigils or other outreach initiatives. The salary for this position is $43,680 ESSENTIAL FUNCTIONS: * Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments. Maintain current assessment of victim's coping and need for further referrals. * Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation. May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivors rights and educating others about the criminal and civil justice systems. * Conduct community needs assessments and analyze results to determine the development, facilitation, and implementation of appropriate victim services, programs and events. * Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services. * Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees. * Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives. * Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD. POSITION REQUIREMENTS * Bachelor's degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death) * Bilingual a plus. * Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death). * Reliable transportation to court attendance is required along with a flexible schedule. * Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment. * Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language. * Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. * Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments. * Strong work ethic with the ability to maintain a high activity level. * Must have exceptional internal and external customer service orientation. * Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. * Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community. * Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. * Demonstrated commitment, passion and compassion for the mission of MADD. BENEFITS Eligible within first 30-45 days Health, Dental, Vision Retirement 403(b) + employer matching 4 weeks accrued vacation 12 Paid Holidays per calendar year Up to 3 Floating Holidays per calendar year Paid Sick Time Modified Tuition Reimbursement Maternity/Paternity Leave Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer FSA, HRA Employee Assistance Program How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button #zr

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

is eligible for a $1,000 sign-on bonus. Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Duties: Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action. Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required. Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately. Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services. Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments. Prepare update forms for deposit and loan accounts, such as address and phone number changes. Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc. Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc Convert inquiries into account openings by referring customers to appropriate business units. Minimum Qualifications: Education: High School diploma or equivalent Experience: 1+ year of customer service experience Competencies: Achieving Results - Perseverance Achieving Results - Decisiveness Communication & Influencing - Approachability Operating Skills - Time Management Self-Management - Adaptability Knowledge, Skills & Abilities: Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary. Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Aloha, Join our experienced team at Tropic Fish Hawaii, the largest seafood company in the state. We pride ourselves on delivering the highest quality seafood with unmatched service and reliability. As a Customer Success Representative, your skills and dedication will help us strengthen customer relationships, expand sales opportunities, and uphold our reputation as Hawaii's trusted seafood partner. POSITION SUMMARY The Customer Success Representative is responsible for managing assigned house accounts, driving sales growth, and ensuring customer satisfaction. This role involves introducing and promoting new and existing products, accurately processing orders, and maintaining strong, professional relationships with clients. The position requires effective communication, attention to detail, and a proactive approach to supporting customer needs and company goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Promote and sell new and existing products and services using professional sales practices. Accurately process incoming phone orders and enter them into the company ordering system. Build and maintain positive, long-term relationships with business clients. Consistently achieve or exceed sales goals and revenue targets set by the Director of Sales. Maintain accurate and up-to-date account records, including contacts, phone numbers, emails, and special requirements. Partner with the Office Manager on pricing strategies, promotions, contracts, and marketing programs. Prepare timely reports (daily, weekly, monthly) as required. Use the company portal to access customer and stock information, ensuring order accuracy. Provide the Office Manager with market feedback, customer concerns, and recommendations for solutions. Conduct product demonstrations as needed. Clearly communicate with customers regarding production updates, delays, and resolutions. Collaborate with the sales team and contribute to overall company success. MINIMUM QUALIFICATIONS AND EXPERIENCE High School Diploma required; Bachelor's Degree preferred. At least 1 year of seafood industry sales experience or 2 years in product sales. Strong ability to work under pressure, meet deadlines, and exercise sound judgment with confidential information. Proven skills in sales, communication, time management, organization, and negotiation. Proficiency in Microsoft Office (Excel, Word, Outlook) and comfort with technology. Strong interpersonal skills with a demonstrated ability to build positive client relationships. Valid driver's license, current registration, and proof of insurance; clean driving abstract required. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: Weekend availability Work Location: One location Health insurance

Customer Success Representative Z MANA Smart Security - Honolulu, HI We: Z MANA is changing the Security and Smart automation market for the people of Hawaii. We are looking for someone to join us on this journey as we bring new technologies and excellent customer service to the islands. Benefits Competitive Pay DOE Product specific training Medical, Dental, Vision 401K You: Are passionate about customer satisfaction and will do whatever it takes to keep the customer happy. Are a person of integrity and strong character that can help us build our vision Are a world class Salesperson with an extensive background in Security and alarm systems Have Leads in the pipeline and can bring a strategy for generating new leads Understand account generation and the Security as A Service modeling structure. Z MANA Sales representatives will have working knowledge in the C15 (A) (B) /Low Voltage world (Alarm systems, Access Controls, Security Surveillance, Telecommunications, etc...) and be able to sell products, goods, and services to customers. The potential applicant should have some key contacts that they can also bring to the organization. Responsibilities and Duties The Customer Success representatives will work with customers to find what they want, create solutions and ensure a smooth sales process. The Customer Success representative will work to find new sales leads, through our known leads, client referrals, etc. Sometimes, sales representatives will focus on inside sales, which typically involves "cold calling" for new clients while in an office setting, or outside sales, which involves visiting clients in the field with new or existing clients. Often, these sales representatives will have a combination inside/outside sales job. Qualifications and Skills Need to be able to sell and close deals. Customer Service Skills: The customer is always right. You will need to be able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them. Having a working knowledge of the C15/Low Voltage world. Excellent computer skills and Phone application familiarity Working knowledge of Smart home and security alarm systems, 2GIG, Alarm.com a plus Taking the necessary training courses to familiarize yourself with the product line of the company. Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have. Flexibility: You might have to work long hours, nights or weekends. Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job. Required experience: Sales: 2 years (preferably in the Security Alarm Industry) Prior work experience interfacing with customers

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Pay Disclosure Salary range / Hourly Rate for Hawaii Based Applicants: $19.01 -21.84 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.

PAY RANGE: $18.00 - $24.00 Hourly** AVAILABLE LOCATIONS: Stevenson Middle School The Engagement Specialist is responsible for ensuring the design, development, and implementation of student centered clubs/programs at the assigned site, while working with youth in our public schools. The Engagement Specialist will work with the program participants and YMCA leadership, to provide after-school activities infusing youth-voice and inclusion through activities such sports, leadership, e-sports, gardening, STEM, etc. Teen interests must drive activity and club choice. The Engagement Specialist may collaborate with and recruit community members/organizations to support student interest areas. Engagement Specialists must provide a safe, nurturing, and inclusive environment consistent with the program model and goals and ensure the success of students. ESSENTIAL FUNCTIONS/JOB DUTIES: Provide academic support to students in assigned subject areas, using strategies aligned with the school's in-class instruction methods, while integrating creativity and fun to keep students motivated and engaged in this voluntary program. Create and implement innovative methods to engage students in academic enrichment to promote positive learning habits and target academic learning loss. Create a positive work/learning environment for staff and program participants that encourages hard work, effective communication, and a sense of comradery. Develop and implement fun and engaging lesson plans and educational activities that promote academic success and align with the program model and goals. Support ongoing program improvement efforts to ensure a positive and enriching experience for all participants, promoting personal growth, community engagement, and creating a welcoming, fun environment that encourages teens to return. Communicate effectively, consistently, and professionally with participants, parents, co-workers, and others associated with the program such as HIDOE and DHS contacts. Establish and maintain positive relationships with students, parents, and colleagues, providing excellent communication and customer service. Assist in the supervision and guidance of junior staff members, providing mentorship and support as needed. Research and develop new creative programs, workshops, activities, and engagement methods to enhance the overall program that focuses on Teen Development. Contribute to the development of our program by suggesting new ideas, participating in staff meetings, and providing feedback on program improvements. Assist with the coordination of events and activities that promote student engagement and motivation. Facilitates programming that invites exploration, promotes positive play, and welcomes teens in an all-inclusive environment. Demonstrates a working knowledge of YMCA mission, core values, purpose and goals, policies, and YMCA standards; ensures the program meets the highest standards of excellence. QUALIFICATIONS: Skills/Knowledge: Experience facilitating instruction with an emphasis on youth requiring academic intervention. Skilled in general youth programs group or classroom management. Ability to take initiative in implementing engaging academic activities and promote healthy studying habits. Must be able to acquire the knowledge necessary for the age-appropriate curriculum specific to assigned subject in accordance to HIDOE standards. Customer service oriented with strong interpersonal skills, well organized and multi-tasked oriented. Understanding of working with teens, group management, and group work. Experience engaging middle and high school youth in recreation, leadership development, service learning, civic engagement, college and career pathways, and other personal development areas. Exercise mature judgment and sound decision-making. Possess a collaborative and flexible mindset that elevates youth voice and provide opportunities in areas where the candidate may not have expertise. Lead by example, serve as a model of professionalism and competency for peers and employees. Ability to develop positive, authentic relationships with people from different backgrounds. Proficiency in Google Suite, Microsoft Office, Windows 10 and above, Canva, preferred. Education/Training: Experience teaching and facilitating academic instruction required. Strong communication and organizational skills required. Bachelor's degree in Education or related field preferred. Current certification in language arts or mathematics education is preferred. General office operations experience preferred. CPR, AED, and First Aid certified (training available upon hire). WHY THE Y?: Free Y membership with employment Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire* Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more. Child Protection Commitment The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks. *See job opportunities page for full details **All UPLINK positions are contingent upon the availability of funds and the continued renewal of the UPLINK contract. The current agreement provides funding for one school year, with renewal determined on an annual basis.

The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program! What You'll Be Doing: • Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more • Help users reset passwords and related application activity • Answer questions about the program equipment and supplies • Review invoices and payment history with industry partners • Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable • Proactively call out to customers when needed for service-related matters • Participate in special projects and perform other duties as needed Requirements What Required Skills You'll Bring: • Good verbal communication • Cheerful and helpful attitude • Dependable and punctual engagement • Data entry skills What Desired Skills You'll Bring: • Pleasant telephone manner; excellent written and verbal communication skills • Strong PC skills, knowledge of MS Office Suite • Experience working with iPad tablet software and/or printer hardware • Strong problem solving skills • Ability to adapt to new information and procedures • Ability to handle challenging situations by exhibiting composure and empathy • Strong analytical and technical aptitude would be a definite asset

Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation. What you'll do: * Greet customers upon arrival * Expedite the car rental process so customers can get to their destination quickly and easily * Verify driver's license and reservations * Assign keys and rental agreements and be able to explain charges on the invoice * Process car exchanges in the Rental Car computer system * Resolve customer issues and concerns professionally Benefits: * Health insurance * Dental insurance * Flexible schedule What we require: * Valid driver's license * 18 years of age or older * Must be flexible with schedule to work night, weekends and holidays as needed * Previous customer service experience and sales skills * Ability to work in a fast paced environment with a variety of tasks * Willingness to work outdoor in weather conditions with moderate noise level * Detail oriented * Computer literate * Proficiency in English Extra points for this * 6 months of customer service experience * Previous experience in baggage handling or customer-facing role JOB CODE: HNL

Fiscal Service Specialist II REVISION DATE 10/28/2025 PROGRAM FISCAL SERVICES POSITION SUMMARY This position is responsible for maintaining fiscal records, billing, data entry and processing payroll. The position is expected to work within the program and policies directives of the Fiscal Department Program of the Wai`anae Coast Community Mental Health Center, Inc. /Hale Na`au Pono. REPORTS TO Fiscal Officer. This position is also guided by the position description, policies and procedures, applicable State and Federal laws, and the standards and requirement of the pertinent professional organizations and disciplines. CLASSIFICATION Full Time, Non-Exempt COMPENSATION $23.00 - $26.00 Hourly I. MAINTENANCE OF FISCAL RECORDS Vendor Files, Check Requests and Voided Documents 1. Process Contractor payments for Child programs. 2. Assist Staff Accountant with weekly checks. 3. Ensures timely (preferably daily) and proper filing of processed check requests into the appropriate vendor files. Filing of all processed check requests must be completed on a weekly basis. 4. On a quarterly basis, randomly reviews vendor files against vendor ledgers for completeness and ensures missing check requests are located and filed. 5. Ensures that voided check requests are properly noted with the vendor credit memo (CM) numbers and a photo copy of the corresponding VOIDED checks are attached to the check requests. 6. Maintains a file of the original VOIDED checks accounted for in chronological order. Charge Tags and/or Progress Notes and Group Home Client Files Data Entry 7. Responsible for the maintenance and filing of Child program charge tags according to established filing procedures. 8. Responsible for the maintenance and filing of Adult program charge tags according to established filing procedures. 9. Responsible in maintaining a file of authorization forms for the case management program. 10. Maintains the group home client files- copies of admission, discharge, program enrollment agreements, transfers and authorizations. 11. Maintains a monthly Excel spreadsheet showing progress notes received for each client. 12. Ensures timely receipt of progress notes scheduled to be received by Fiscal every Tuesday from the case management CCS. Informs Staff Accountant of delays in receipt of such progress notes. 13. Responsible for the accurate and proper entries of the progress notes into Medisoft data entry system in accordance with established data entry procedures. 14. Ensures that all received progress notes during the week are entered into Medisoft within the same week of receipt of such progress notes. Informs Staff Accountant of barriers in meeting the scheduled deadline. 15. Responsible for printing the “pre-billing” report as soon as the data entry is completed. Submits claims for payment via Instamed. 16. Responsible for the maintenance of the billing files according to established filing procedures. Billing files consists of the “approved pre-billing reports” and the printed copy of Form 837 or CMS 1500 17. Responsible for entering client information upon admission and discharge into Medisoft on a timely manner. Admission and discharge forms must be posted within three calendar days from admission or discharge of client. 18. May be asked to generate reports for the bi-weekly adult program utilization reporting and monitoring (UR meetings). Insuranc e Billing of Services 19. Be familiar with the various billing software currently in use. 20. Be trained into using the Medisoft billing software. 21. Using the approved “pre-billing reports” proceeds with entering the billing information into various billing portals Medisoft and Instamed. 22. Reconciles the billing information processed against the “pre-billing reports”. 23. Reconciles the “remittance advice” against the billed services to determine the paid, unpaid and denied billings. 24. Reports to Staff Accountant the known discrepancies and send photocopies of the remittance advice to Adult Services Program Assistant for resolution. Follows up the resolution of the discrepancies within three calendar days. Informs Staff Accountant of the progress of the resolution. 25. Maintains a billing file in accordance with established filing procedures. Billing file will be organized by insurance company and by program on a monthly basis. 26. Provide billing reports for Adult UR meetings. 27. Provides monthly CM client encounter reports for quarterly score card. 28. Responsible for inputting Group Home client information into Medisoft, and assigning a MM code. 29. Does billing for CAMHD and APRN. 30. Entering Transitional Family Home clients and billing for Oahu and Hilo. 31. Provide Medisoft reports for TFH UR meetings. Other Clerical Duties Payroll Processing Payroll Bookkeeping Responsibilities Processing of Payroll Deductions 32. Photocopy documents, type labels and mail letters as directed 33. Assists in pulling documents, files and reports during agency audits and as directed 34. Prepares vendor files, labels, other fiscal files including payroll files as directed. 35. Shreds confidential documents in accordance with agency policy. 36. Maintains an inventory of fiscal supplies and equipment. Submits supply requests as needed to Executive Assistant. 37. Helps maintain a neat, clean and healthy working environment. 38. Ensures that consumer rights and confidentiality are protected in accordance with agency policy. 39. Learn to process checks and be available as alternate in the absence of Staff Accountant (emergencies). 40. Performs other related duties as may be required. 41. Receives timesheets and verifies accuracy and completeness of payroll information (regular hours, approved PTO hours, supervisor approval and employee signature). Checks the mathematical computations of the hours reported. Ensures approval of PTO by submission of approved PTO requests. 42. Receives and compiles all Personnel Action Forms to be processed for the pay period. Ensures that all information changes are properly inputted into the payroll system: i.e. Changes in payroll deductions, payroll taxes, direct deposit, address changes, status change, 401(k) contributions and loan repayments, TDI, salary adjustments and other payroll deductions. 43. Ensures that all new hires and terminated employees' information are available and accurate at time of input. 44. Occasionally may process manual checks when necessary for unplanned terminations or correction of processed paychecks. 45. Checks the availability of PTO hours requested by the employee for time offs, PTO donations and PTO cash outs. 46. Manages the agency's payroll input system, by printing reports such as: trial payroll, payroll taxes report and payroll deduction summaries for review. 47. Ensures that payroll allocation percentages are regularly updated for changes. 48. Ensures that employee cost centers are updated every pay period. 49. Responds to requests for copies of W2's and pay stub information within established guidelines. 50. These responsibilities will be updated upon the acquisition and implementation of the new payroll software. 51. Maintain PTO spreadsheet to reconcile with ADP records and to make notes whenever there are adjustments to employee PTO. 52. Responsible in maintaining and updating the following payroll related duties: a. Personnel PERMANENT files. b. Personnel CURRENT year files-timesheets, approved PTO requests personnel action forms, authorizing documents for payroll deduction i.e. garnishments, 401(k) loans, medical insurances, life insurances, direct deposits, etc. 53. Files the following payroll reports: a. Payroll registers and other customized payroll reports per pay period. b. Quarterly Form 941 Federal and State payroll taxes reconciliation (Federal income tax withholding, Social Security tax withholding, State unemployment reports). 54. Prepares the following reports on a quarterly basis; a. Quarterly TDI report to Hartford Insurance. b. Quarterly worksite summary report to Department of Labor. 55. Prepares the monthly Group Home roster of Residential Assistants (RA's) for 56. Review by the Group Home Program Manager to determine inactive RA'S. 57. Prints payroll deduction summary and accordingly completes the check request form to pay out payroll deductions within three (3) business days following payroll check date i.e. garnishments, child support, etc. 58. Prepares and submits check requests no later than the 3rd business day of each month for advanced monthly payments of the following: a. Medical and dental insurance. b. Pacific Guardian Life - Accounts 100, 101 and 300. c. Beneflex for Cafeteria Plan deductions. 59. Prepares the supporting journal entry to record in Excel worksheet. 60. Prepares check request for the quarterly premium due for TDI insurance (Hartford)) no later than the 5th business day following the end of the quarter. 61. Reviews the individual PTO used and accrued for each pay period and makes appropriate adjustments when needed. II. TRAINING 62. Takes down relevant notes while training on the new payroll software and incorporate the same into a step by step procedures manual to complement the operating manual for the new payroll software. The idea is to provide an instructional reference for payroll processing. 63. Cross trains another staff in the new payroll software. III. OTHER FUNCTIONS 64. Performs other duties as assigned IV. QUALIFICATIONS Knowledge / Abilities 65. Knowledge of database management programs and experience maintaining individual data files in a complex management information system. 66. Ability to meet recurring deadlines. 67. Ability to be flexible. Education & Experience 68. Bachelor's degree in accounting, business administration or High School diploma/GED plus five (5) years of experience, which have led to, required competencies. 69. Experience with the operation and maintenance of management information systems and experience maintaining individual data files. Physical Requirements 70. Within reasonable modifications, must be physically able to perform efficiently the duties of the position. Any physical condition which could cause the applicant to be a hazard to him/her or to others will disqualify him/her for appointment. IV. OTHER REQUIREMENTS 71. Valid driver's license and clean traffic abstract within the past three years and ready access to an insured vehicle. 72. Availability to work flexible hours, including nights, weekends and holidays. 73. Provide consent and necessary information for a criminal background check. 74. Consents and submits to drug testing according to agency policy and procedure. 75. Provide a TB clearance and COVID-19 vaccination. 76. Able to complete all physical requirements of the job with or without a reasonable accommodation.

Description Job Title: GreenDrop AttendantPay: $14.95 - $18.69 Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com. [Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.] What you can expect: To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: Bundled health plans such as medical, Rx, dental and vision. Company-paid life insurance for extra protection and peace of mind. Programs to stop smoking, diabetes management coaching, and on demand care options. A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Paid time off from work for leisure or other hobbies. A range of mental health services to assist you in managing daily life. What you'll be working on: The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day. The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions: Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique. This includes but is not limited to the following: Always greet donors in a friendly manner, in full GreenDrop uniform. Engage in pleasant conversation while acquiring donations from donors by utilizing the bin. Assist donors with their donations and help to unload their vehicles. Wear a tablet holder while recording donor information on the company iPad. Assist truck driver during donation pick-ups. Organize donations in the stock room. Maintain the cleanliness of the site, both inside and outside. Fill out supply orders to keep the site stocked with the necessary tools for job completion. Other duties assigned by the manager. Must be able to be on-site during working hours. Must be able to perform essential job functions with or without reasonable accommodations. What you have: Ability to work independently without continuous supervision. Have an outstanding ability to interact with people. Strong desire to provide magnificent service. Able and willing to lift up to 50lbs continuously throughout the day. Ability to work in outside conditions within the different seasons. Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties. Must possess a strong ability to positively communicate and interact with donors, co-workers, and management. Minimum Age Requirements: Must be at least 18 years of age. FLSA: Hourly Travel: No travel required. Work Type/Location: 120 Hekili St., Kailua, HI 96734 Savers/GreenDrop is an E-Verify employer

**Job Title: GreenDrop Attendant** **Pay: $14.95 - $18.69** **Who we are:** GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com. _[Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.]_ **What you can expect:** + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members. + We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. **What you get:** Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. **Benefits offerings including:** + Bundled health plans such as medical, Rx, dental and vision. + Company-paid life insurance for extra protection and peace of mind. + Programs to stop smoking, diabetes management coaching, and on demand care options. + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. + Paid time off from work for leisure or other hobbies. + A range of mental health services to assist you in managing daily life. **What you'll be working on:** + The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day. + The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety. **Essential Job Functions:** Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique. **This includes but is not limited to the following:** + Always greet donors in a friendly manner, in full GreenDrop uniform. + Engage in pleasant conversation while acquiring donations from donors by utilizing the bin. + Assist donors with their donations and help to unload their vehicles. + Wear a tablet holder while recording donor information on the company iPad. + Assist truck driver during donation pick-ups. + Organize donations in the stock room. + Maintain the cleanliness of the site, both inside and outside. + Fill out supply orders to keep the site stocked with the necessary tools for job completion. + Other duties assigned by the manager. + Must be able to be on-site during working hours. + Must be able to perform essential job functions with or without reasonable accommodations. **What you have:** + Ability to work independently without continuous supervision. + Have an outstanding ability to interact with people. + Strong desire to provide magnificent service. + Able and willing to lift up to 50lbs continuously throughout the day. + Ability to work in outside conditions within the different seasons. + Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties. + Must possess a strong ability to positively communicate and interact with donors, co-workers, and management. **Minimum Age Requirements:** + Must be at least 18 years of age. **FLSA: Hourly** **Travel: No travel required.** **Work Type/Location: 120 Hekili St., Kailua, HI 96734** Savers/GreenDrop is an E-Verify employer