Customer service advocate jobs in Houston, TX - 1,791 jobs

The Truck Service Specialist is a key operational leader responsible for ensuring consistent execution of company standards across multiple locations within an assigned area. This role holds full accountability for supporting operational excellence, compliance, and customer satisfaction while driving initiatives that enhance profitability and brand reputation. Truck Service Specialist partners closely with Leadership to ensure staffing, training, and performance objectives are met, while fostering a culture of accountability, safety, and continuous improvement. **Key Responsibilities** **Leadership & Talent Development** + Partner with Group Managers to ensure locations have accurate staffing targets and assist with recruiting efforts as needed. + Support the development of team members by ensuring timely and accurate completion of training programs. + Coach and mentor employees to improve performance and prepare for future leadership roles. + Promote a culture of accountability, recognition, and professional growth across all assigned locations. **Operational Excellence** + Monitor KPI's for assigned sites/region, identifying performance opportunities. Partner with operations to identify root causes for the opportunities and to develop action plans for remediation. Lead Return to Green meetings to ensure action plans are completed and expected metric improvements are realized. + Apply Lean, Six Sigma, and other methodologies to independently identify process gaps and systemic issues and identify sustainable long term scalable solutions, partner with continuous improvement team where needed, and engage operations for successful implementation across sites. + Support project implementation release and stabilization phases, ensuring solutions are embedded and continuously improved. + Participate in and/or Facilitate root cause analysis and corrective action planning for quality and compliance issues. + Support Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment). + Ensure consistent execution of company programs, policies, and procedures across all locations. + Conduct regular site visits to monitor compliance with operational standards, safety protocols, and service quality. + Maintain awareness of competitive practices, market conditions, and opportunities for automation that could impact business performance. **Financial & Business Performance** + Support Truck Service Directors and Group Managers in achieving or exceeding regional budget goals. + Monitor inventory levels, pricing compliance, and expense control measures to optimize profitability. + Ensure accurate and timely completion of required reports and financial documentation. **Customer & Brand Experience** + Champion a customer-first attitude by ensuring superior service and a clean, safe environment at all locations. + Actively solicit and incorporate customer and employee feedback to improve operations. + Apply data analysis to analyze customer feedback and operational data to identify trends and solution improvement opportunities that enhance experience and performance. + Resolve brought up customer concerns promptly and professionally. **Compliance & Safety** + Ensure adherence to all federal, state, and local regulations impacting site operations. + Promote a culture of safety for employees and customers; enforce compliance with all safety protocols. + Safeguard company assets, equipment, and inventory through strict adherence to loss prevention and audit policies. **Key Performance Indicators (KPIs)** + Compliance with company programs and operational standards. + Achievement of regional financial targets and expense control goals. + Completion of all required training programs within established timelines. + Customer satisfaction scores and resolution of called out issues. + Safety compliance and reduction of incident rates. **What We'd Like to See** + High School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry. + 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry. + Proven success managing multi-site operations and leading large teams. + Strong discernment, including experience managing budgets, P&L, and operational KPIs. + Knowledge of Root Cause Analysis tools and Problem Solving techniques. + Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively. + Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software. + Travel requirement is approximately 50-75%. + Valid driver's license **With Us, You'll Enjoy** + Competitive salary and annual bonus opportunity + Medical, dental, vision, and life insurance + 401(k) with company match + Paid vacation and holidays + Tuition reimbursement + Company-paid training and advancement opportunities + Relocation assistance (relocation not required) _Not all benefit plans are available to all team members. For a full list, visit:_ ************************************************************* Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. **Typical Physical Demands** This role requires frequent verbal communication and strategic engagement with field leaders, and cross-functional partners. While primarily focused on planning, and oversight, this role occasionally visits service locations and inspect operations, which may involve standing, walking, or navigating shop environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation. **Work Environment** This role operates in a dynamic field-based environment, including regular travel to indoor and outdoor service locations across all seasons. This role may involve occasional exposure to diesel fumes, mechanical noise, moving parts, and vibration during site visits. Workspaces may include contact with grease, oil, and other substances typical of a commercial vehicle repair facility. Proper safety protocols and protective equipment are provided and expected to be used during site inspections. **Disclaimer** This may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason. How much do we pay (Base)? (74,000 - 138,000) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. This position is eligible for US Benefits - Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits (************************************************* [INSERT LINK TO APPLICABLE BENEFITS]. Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits (************************************************* . We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee . You may learn more about our generous benefits at Core U.S. Benefits (************************************************* . As part of bp's wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits (************************************************* . **Why join us** At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits ( ********************************************* to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Travel Requirement** Up to 75% travel should be expected with this role **Relocation Assistance:** This role is not eligible for relocation **Remote Type:** This position is a hybrid of office/remote working **Skills:** **Legal Disclaimer:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Ammper Power is a subsidiary of Ammper Energía, the 3rd largest Retail Supplier in the Mexican electric market. We are looking for a Customer Success Specialist to join our Houston Office. The Customer Success Specialist will be responsible for supporting core operational functions-including customer care, credit checks, collections, contract interpretation, and billing review-for commercial accounts in the ERCOT market and will work closely with internal teams and third-party vendors to ensure Ammper Power's operations run smoothly. The ideal candidate brings a strong background in client services, relationship management, and a robust understanding of the retail energy industry. Ammper Power is a Retail Electric Provider (REP) and a Qualified Scheduling Entity (QSE) that works with C&I customers in Texas to develop tailor-made energy solutions that fit their corporate objectives. This includes Retail Electricity Supply, Demand Response and Asset Management Services. We strive to be a flexible, transparent energy company that meets customers where they are in the energy transition with a genuine desire to help them set and meet their goals. Responsibilities and duties: Manage customer service inquiries and resolve escalated issues Perform credit checks and determine eligibility for enrollment Coordinate collections, payment plans, and account follow-ups Read and interpret commercial contracts and pricing terms Review and explain monthly billing statements to commercial customers Provide operational support across enrollments, billing, and usage monitoring Work with TDSPs, brokers, and vendors to resolve transaction or account issues Communicate with third-party vendors and market participants as needed Ensure compliance with ERCOT and PUCT regulations Qualifications and skills: 3+ years of retail power experience in ERCOT Bachelor's degree from an accredited institution Experience with customer care, credit review, and collections Ability to read and interpret commercial electricity contracts Strong understanding of retail electricity billing and monthly statements Proficiency with billing platforms Creative thinker, willing to stretch beyond experience Analytical and detail oriented Proficiency in Microsoft Office Product Suite Previous experience in a startup is desirable, not required Proficiency in Spanish is desirable, not required

A Houston-based, full-service wealth management and financial planning firm is hiring a Service Advisor to support high-net-worth clients and elite Wealth Advisors in a high-touch, fast-moving environment. This role owns client service execution. From account openings and transfers to insurance underwriting coordination and complex trust registrations, this role serves as a trusted point of contact for day-to-day client needs. You will work deep in the details, manage significant volume, and ensure every client interaction is handled with precision and polish. They are looking for a sharp, collaborative client-service professional with experience in an RIA or similar wealth management environment, comfort supporting ultra-high-net-worth clients, and the confidence to manage complexity without dropping the ball. Service Advisor Responsibilities: Serve as a primary contact for client service requests and account-related inquiries Schedule and prepare materials for client review meetings Open, maintain, and update client accounts across multiple registrations and entities Process onboarding paperwork for advisory accounts, financial plans, insurance, and annuities Manage insurance underwriting workflows, including medical records and carrier coordination Initiate and track asset and money movements Support complex trust structures, including irrevocable trusts and IDGTs tied to insurance strategies Maintain accurate records and documentation in Salesforce and paperless filing systems Monitor custodian alerts and proactively resolve issues Partner closely with Wealth Advisors and internal teams to ensure seamless execution Assist with special projects as needed in a high-volume, high touch setting Service Advisor Requirements: 3+ years of experience in an RIA or wealth management firm serving high-net-worth clients Experience supporting clients with $10M-$250M net worth or $500K+ annual income Bachelor's degree preferred Strong working knowledge of life insurance in a wealth management context Proven ability to open and fund accounts across complex registrations and trust structures Experience with Salesforce or similar CRM, plus portfolio and document management systems Highly organized, detail-driven, and able to manage volume without sacrificing quality Excellent written and verbal communication skills Clean broker check required Series 65 or equivalent (7 or 66) Benefits: 10% salary bonus paid quarterly Quarterly profit-sharing bonus 100% employer-paid medical insurance for the employee Dental and vision coverage 401(k) with safe-harbor match Unlimited PTO Standard holidays plus additional time around Thanksgiving and Christmas Strong commitment to work-life balance in an onsite, team-oriented environment Clear track record of promoting from within If you thrive in a collaborative culture, enjoy mastering complex client work, and want to sharpen your skills alongside elite advisors in a high-performance RIA, this role will push you and reward you. Apply now! #LI-SB1

As a Presell Service Representative, you will be responsible for promoting Community Coffee's premium brand. This position is responsible for delivering products and performing services for existing customers. Function Related Activities/ Key Respons Representative, Service, High School, Commercial Driver, Manufacturing, Retail

Client Service Associate | Houston, TX Houston investment advisor seeks motivated Client Service Associate to enhance the client experience by servicing clients and providing operational/administrative support to Financial Advisors. Responsibilities: Prepare/submit onboarding and investment paperwork to clients by request of advisor Ensure investment data is posted, transferred or input into CRM Submit paperwork to the custodian; follow up with custodian to ensure accounts have been put into place Maintain prospectuses hard copy and digital versions for variable products including, annuities, REITS, alternative investments Answer any client questions/requests pertaining to their investments Assist in maintaining the following client files in support of industry compliance requirements and audits: statements for 6 years, new applications for 6 years after the account is closed, confirms for 3 years, advertising and correspondence specific to client for 3 years Ensure that all clients who should be taking RMD's including beneficiary IRA's are completed in a timely manner no later than December 1st of each year Check that advisors are appropriately registered for states outside of Texas when needed Develop BD training and education materials for financial professionals Monitor websites to ensure advisor registrations are up to date Liaison between broker-dealer compliance and company office Review relevant BD regulations & keep abreast of regulatory changes & updates Submit recommendations to BD Prepare for branch audits Vet all vendor requests and new product information for company use Monitor/track compensation splits to ensure commissions are accurate Review items needed for client annual review meeting Requirements: Bachelor's degree preferred; FINRA Series 6 or 7, 63, 65 or 66 required upon hire if not currently held 5+ years of financial service experience a plus Knowledge of data bases and CRM systems; industry knowledge a plus Client-focused and thorough with high attention to detail; ability to find solutions; strong level of confidentiality; self-starter and motivator; efficient, quick learner and tech savvy

Catch Vibe Voice is a forward-thinking communications and client-engagement firm dedicated to delivering exceptional business solutions. We focus on helping organizations elevate their outreach, strengthen customer relationships, and expand their market influence through innovative strategies and personalized support. Our team is driven by excellence, collaboration, and a commitment to creating lasting value for our clients. As we continue to grow, we are seeking talented individuals who share our vision and ambition. Job Description We are seeking a motivated and detail-oriented Client Service Associate to join our team in Houston, TX. This role is essential to ensuring seamless communication, efficient problem resolution, and a positive experience for our clients. The ideal candidate excels in a structured environment, maintains strong organizational habits, and brings a solution-oriented approach to each task. Responsibilities Serve as a primary point of contact for client inquiries and support requests. Maintain accurate documentation, records, and updates within internal systems. Coordinate with internal teams to ensure timely resolution of client needs. Develop a strong understanding of client accounts and provide tailored assistance. Uphold company standards by delivering consistent, professional communication. Identify opportunities to improve processes and enhance client satisfaction. Qualifications Strong verbal and written communication skills. High level of professionalism and confidentiality. Ability to multitask, prioritize, and manage time effectively. Detail-oriented with strong organizational abilities. Problem-solving mindset with a commitment to high-quality service. Ability to work independently and collaboratively within a team. Additional Information Competitive salary ($49,000 - $54,000 per year). Professional growth and advancement opportunities. Supportive and structured work environment. Skill development and ongoing training. Stable full-time position with long-term potential.

Assist advisor(s) in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions as described by the advisor. Prepare and summarize client meetings by scheduling and confirming meetings Client Service, Associate, Registered, Service, Asset Manager, Financial Planning, Retail

Are you a motivated person with a can-do attitude? If so, we'd love to have you join our team! What can we offer you?: Competitive Wages; Monthly incentive program; Medical, dental and vision benefits; 401K; Uniforms; Employee Discounts with Verizon, Sketchers and more! Commercial Truck & Trailer Repair is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Commercial Truck & Trailer Repair our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Commercial Truck & Trailer Repair's Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interaction, and strive to be open, honest and fair will be at the top of our list. Since the mid-1970's, Twin Cities' companies of all sizes have trusted Commercial Truck & Trailer to maintain their fleets. Commercial Truck & Trailer Repair is a full-service Fleet Maintenance Management Company. Commercial Truck & Trailer Repair is part of the Berger Transfer & Storage, Inc Family of Companies. Berger Transfer & Storage, Inc is a leading provider of relocation, distribution and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines' largest agent with 16 locations throughout the U.S. Commercial Truck & Trailer Repair is seeking an Service Advisor. Our Service Advisor builds and supports great customer relationships both within the Berger company as well as with our external customers. They work closely with our technicians helping guide them to obtain our dealership goals. Responsibilities for our Service Writer include but are not limited to: Provide supervision for service department; Organize and provide daily supervision of departmental personnel; Determine and provide adequate level of staffing and arrange for or provide required personnel training; Set projected sales and expense goals based on facilities, technician staffing and efficiency standards; Monitor repair practices in all shops to ensure productivity, efficiency and optimize labor sales; Determine and administer advertising and promotional programs; Monitor and direct maintenance of service tools, equipment and facilities to ensure compliance with company standards of cleanliness and safekeeping; Keep accurate facility records pertaining to any hazardous waste disposal and yearly reporting to state agencies; Implement safety procedures as safety supervisor; Review all customer service concerns and administer any warranty and/or policy adjustments in the best interest of the customer and the dealership; Determine and implement labor rates based on market research and budget requirements; Review company financials to ensure compliance with budgeted financial goals; Perform annual employee evaluations; Maintain technician's productivity and efficiency records for analysis, incentive plan administration and scheduled technician evaluations; Keep up-to-date on current market trends and observe activities of local, regional and national competition; Work with Parts Manager and Administrator to ensure punctual claims application and follow up; Perform other duties as assigned by management. Qualifications to apply for this role are: Highly skilled in vehicle and equipment diagnosis and repair preferred; Strong organizational skills; Must have excellent communication skills, both verbal and written; Must be able to pass a drug test and background check Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.

Primary Responsibilities. Attention to Customer. Providing excellent service to customers. Inform the customers about our services, locations of stores or concerns they may have. Record customers complaints. Follow up on claims until finding a soluti Call Center, Bilingual, Associate, Shift, Operations, Agent, Restaurant

Multi-location dance and music school is looking for a high energy individual who loves people and kids! The position at this time is on Monday and Wednesday late afternoon/evenings with the occasional Saturday morning as well, on a rotation. This position will start with 8 hours a week but candidate but be available to grow to 20 hours per week by August 2026. Must have the ability to work at both our Friendswood and our Pearland location. Responsibilities: Daily phone calls Daily account follow up Retail Transactions Enrolling Clients Customer Service Light Cleaning Following Processes and Procedures Attend Occasional Community Events Receiving, Organizing, and Distributing Items

Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office. - - THIS IS N Customer Service, Call Center, Service, Retail, Customer

Our Central Houston Nissan Dealership is hiring for Service Advisors! Apply today to join our team of dedicated Nissan professionals. The company offers a comprehensive benefits package that includes: Competitive Salary Rate plus Commission Work life balance. 5 Day work week. Paid Vacation. Medical Insurnace. Dental Insurnace. Vision Insurance. Company Paid Life Insurance and AD&D. 401(k) with Company Match. Wellness Program. Employee Assistance Program. Vehicle Purchase and Repair Perks. Duties/Responsibilities would include, but are not limited to: Write repair orders for vehicles coming into the Service Department. Follow up with clients about surveys. Transfer phone calls to make service appointments. Meet & greet service department customers promptly and courteously at their vehicle. Listen to customers and clearly translate repair needs to techs on the tablet-based repair order. Confirm & update corrected mailing address, cell phone number & email. Strong written and verbal communication skills. Must be willing to learn. Must be well organized and detail oriented. Work autonomously without external motivation Enjoy a competitive, fast paced and assertive work environment. Follow up on each repair and keep customers informed of progress daily. Notify customers when vehicles are ready for pick up. Review and explain repairs and associated costs with customers at time of pick up. Conduct active delivery at this time. Handle minor customer concerns and complaints. Required Skills/Abilities Working knowledge and experience of automotive products, repairs and part. Possess mechanical and auto parts knowledge. Ability to understand sales training and new product information. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Punctual, reliable and must have good communication skills. Bilingual Eng/Spanish preferred. Nissan experience preferred. Service advisor experience preferred. Supervisory Responsibilities - None Equal Employment Opportunity The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at *****************************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.

We are looking for a dynamic and motivated Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customer support, ensuring a positive and efficient experience for our customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions. Responsibilities Provide timely and effective customer service through phone, email, and online chat channels. Resolve customer inquiries related to products, billing, services, and technical support. Accurately log and track customer interactions using the internal system. Troubleshoot and resolve customer issues, escalating complex cases as necessary. Offer product and service information, helping customers make informed decisions. Assist with onboarding new customers and explaining company policies and procedures. Collaborate with team members to improve customer experience and operational processes. Follow up with customers to ensure issues have been resolved to their satisfaction. Stay updated on company products, services, promotions, and any changes in procedures. Qualifications High school diploma or equivalent (Bachelor's degree preferred). Proven experience in a customer service role, preferably in the telecommunications or technology industry. Strong communication skills, both verbal and written. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in customer service software, CRM systems, and Microsoft Office Suite. Problem-solving skills and attention to detail. Positive attitude and a passion for helping people. Ability to work independently and as part of a team. If you're interested in this position, please apply with your updated resume.

A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities. Location: Houston, TX Salary: $70,000-$80,000 Position Type: Direct Hire Responsibilities: Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness. Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution. Track and follow up on pending information or documentation to keep projects and orders moving forward. Prioritize workload and respond quickly to changing demands or urgent requests. Provide excellent customer service and maintain strong relationships with clients. Maintain detailed records and ensure all systems are updated accurately. Collaborate cross-functionally within the warehouse and office to resolve issues efficiently. Requirements: Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment. Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting. Strong communication and problem-solving skills; able to think quickly and adapt. Experience with project management or coordinating multiple moving parts preferred. Industry experience in chemicals or chemical sales support is a plus but not required. Proficient in Microsoft Office and ERP/order management systems. Must be able to work fully on site and collaborate closely with team members across departments.

Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US651 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Some Graphics art knowledge is a plus! More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU: Serve as the primary internal representative of the organization. Convey to the customer our expertise in products, services, and capabilities. Serve as an external key educator to our community and customers. Communicate customer requirements to the support team in accordance with company policies and procedures. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Attract potential customers by answering product and service questions and suggesting information about other products and services. WHAT YOU BRING TO THE TABLE: Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction. Ability to effectively build relationships with customers and teammates. Strong written and verbal communication skills. Desire to continuously look for ways to help people. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem. The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees. *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Summary: Every Customer Sales Representative reports to the Store Manager and is responsible for providing Speedy Stop customers with the best buying experience possible. Customer Sales Representatives accept responsibility, especially when management is absent from the store. Essential Duties & Responsibilities By Competency: Disclaimer: The list of Requirements, Duties, and Responsibilities is not exhaustive but is merely the most accurate list for the current job. Speedy Stop Management reserves the right to revise the Job Description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technology developments). Provide Customer Service Greet customers with a friendly smile and provide them with prompt courteous service; offer extra assistance and handle any customer comments, complaints, or suggestions. Develop and maintain customer relationships by recognizing your regular customers as well as new comers, learning their names, and remembering their favorite items. Complete the customer interaction process in a timely manner. This includes providing a greeting, a fast transaction, suggestive selling, providing correct change, giving a register receipt and a proper closing with a thank you. Be knowledgeable at all times about merchandise, sale items, and store promotions. Training and Development Work to achieve maximum productivity daily. Assist other employees with questions and proper procedure as necessary. Train new Customer Service Representatives on store procedures as needed. Balance shift-related tasks with other employees as necessary. Continually work to enhance knowledge of store operations. Store Tasks & Responsibilities Complete specific tasks as assigned by the Store Manager. Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager. Protect company inventory and assets at all times by following asset control policies. Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and act upon it according to company policy. Price, stock, and rotate products, as well as check code dates. Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or under age. Refuse to sell cigarettes to customers who are under age. Perform inventory counts as assigned by Manager. Follow company procedures when working with vendors including checking in orders and verifying quantities. Complete the daily paperwork as assigned by Manager. Maintain store cleanliness standards inside and outside the store, including but not limited to: Sweeping, mopping, emptying trash receptacles Clean and stock register counters, coolers, restrooms, product shelves, fuel pump area, ATM machine, lottery play station, foodservice area and machines, air vents and car wash area as assigned by Manager Assist in ensuring all appropriate store signage on counters, windows, shelves, fuel pumps, and coolers are posted and changed as necessary. Assist in ensuring all store equipment is functioning properly and is receiving proper preventative maintenance checks. Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures, including but not limited to: Dress code, attendance reporting, anti-harassment, drug-free workplace and guidelines for appropriate conduct. Follow proper safety techniques and guidelines and encourage others to do the same (i.e.: lifting, proper cleaning chemicals, knowledge of safety practices and equipment). Technical Expertise Knowledgeable on how to change gas prices after receiving information from Manager. Responsible for assisting with fuel inventory controls, by watching fuel pumps for drive-offs and by assisting with monthly preventative maintenance checks when assigned by Manager. Communication Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance. Report all accidents, maintenance issues, and customer incidents to Store Manager immediately and complete proper paperwork. Communicate career opportunities and recruit potential store personnel. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, ability, and/or personal characteristics required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma (or equivalent) or relevant experience in the retail/convenience store industry. Must have an understanding of federal, state, and local laws as they apply to retail sales. Mathematical Skills Must be able to perform basic mathematical calculations including addition, subtraction, multiplication and division. Language Skills Must be able to speak, read, understand, and write the English language at an eighth grade level. Mental Skills Must be able to use common sense understanding to carry out written, oral, or diagrammed instructions. Must be able to resolve job-related problems. Must be able to organize and set priorities for self, as well as others when necessary. Physical Skills & Abilities Must have sufficient visual acuity and be able to hear. Must be able to tolerate gasoline fumes and cleaning products. Must be able to enter and work in a cooler at the temperature of 30 degrees or below (for 1 hour or less). Must be able to stretch and reach and able to stand for a minimum of eight hours at a time. Must be able to lift and stock cases of beverages and petroleum products that can weigh up to 50 lbs. Must be able to handle multiple tasks simultaneously. Must be able to reliably get to and from work. Personal Characteristics Must be able to work alone, as well as in a group. Must be dependable, including on time. Must have a good work ethic. Must have good personal hygiene. Must have a high activity cycle, including sense of urgency. Must be skillful at communicating and working with others, including diverse personalities. Must be optimistic (viewing "problems" as "challenges"). Must have high levels of integrity/honesty. Must be safety conscious. Must be able to adapt to change. Must be able to work the days and hours required depending on the demands of the workload and store. Must Be Outgoing and Enjoy Working!

Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing; deposits; withdrawals; consumer, real estate, and commercial loan payments; money order and check sales; traveler's checks Representative, Processing, Deposit, Payment, Service, Retail, Banking

The Customer Service Representative provides responsive end‑to‑end support for customer accounts by managing inquiries, processing orders, coordinating logistics, resolving issues, and maintaining strong communication across customers and internal teams. Essential Functions Answer phones, direct customers to the appropriate contact, and/or provide direct assistance. Receive and verify customer purchase orders and enter them into the ERP system, ensuring same-day processing for some orders in the allocated time frame and next-business-day processing for orders received after the allocated time frame. Maintain proactive communication with customers by providing timely updates on order status, delivery schedules, and issue resolution to foster strong business relationships and ensure customer satisfaction. Participate in weekly sales calls to escalate customer issues and align business priorities. Continually update and maintain customer master data in the ERP system, including customer information, contact details, and pricing. Onboard and set up new customer accounts in the ERP system. Resolve customer issues and complaints promptly, professionally, and to the customer's satisfaction, ensuring all complaints are recorded, submitted, and addressed. Coordinate transportation for hazardous and non-hazardous materials, including both bulk and packaged goods, ensuring compliance with applicable regulations. Work closely with freight and logistics coordinators to arrange ground, air, hot-shot, and export shipments. Manage logistics from order placement through final delivery, coordinating product collection and dispatching readiness with planning, manufacturing, and warehouse teams. Collaborate closely with the sales force, including the Director of Wholesale & Co-Manufacturer, North America, to enhance customer satisfaction and support account objectives. Liaise with the technical team to ensure chemical compatibility and assist with customer technical inquiries. Accompany the Director of Wholesale & Co-Manufacturer, North America on customer visits as needed, providing a customer care perspective during discussions. Build and maintain customer trust through effective communication via telephone, email, Microsoft Teams, and in-person interactions. Assist the Director of Wholesale & Co-Manufacturer, North America with demand forecasting and tracking the status of Supply Agreements and NDAs. Work with the Finance department to resolve billing and invoicing issues as a priority. Prepare, issue, and maintain required customer documentation, including COA, SDS, PDS, and other regulatory or customer-specific documents. Manage customer inventories, as required, and plan timely and cost-effective deliveries for both Innospec and its customers. Provide after-hours assistance, including coverage of on-call phone shifts, as required. Represent Innospec professionally on all customer-related calls, meetings, and communications. Adhere strictly to all company processes, procedures, compliance protocols, and firewall/security requirements. Role Requirements Excellent verbal and written communication skills. Strong attention to detail with effective problem-solving and decision-making abilities. Proficiency in ERP systems, Microsoft Office applications, CRM tools, and communication platforms. Strong organizational, time management, and multitasking skills. Effective conflict resolution and customer relationship management skills. Commitment to continuous learning and professional development. Strong work ethic, professionalism, and a trustworthy, professional appearance. Availability for after-hours and on-call support as required. Ability to travel up to 25% as needed for Annual and Quarterly Business Reviews, customer visits, and account or personnel transitions.

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! ************************************* Summary Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products. Responsibilities of Customer Service Representative include, but are not limited to: Responding to customer inquiries regarding company products and services Processing customer phone orders Checking availability of stock and shipping dates Quoting prices, filling order to customer specifications and processing sales data via computer Assisting the outside sales team by preparing price quotes and sourcing products Qualification of the Customer Service Representative include, but are not limited to: 3+ years of Inside Sales experience in metal working or industrial supply is preferred Infor experience is preferred Excellent communication skills Should be enthusiastic and able to work independently Must have experience performing a majority of the functions Prior inside sales/customer service experience Data entry skills, organization, multi-tasking and customer focus is required Regular in-person attendance required #ZRTS Additional Information Physical Demand: Lifting up to 30lbs may be required Working Conditions: Office Training/Certifications: Infor experience preferred Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am - 5:00pm Travel: N/A Education: High School Diploma or GED Location: USA:TX:Conroe DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V