Customer Experience (CX) Specialist
Customer service advocate job in Los Angeles, CA
[JD] CX Specialist
Employment Type: Full-time, Exempt
Pay Range: $70,000 - $85,000/year + Eligible for annual performance-based bonus
Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more!
About Us
CJ Olive Young introduced the first Korean Health & Beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty store. With over 1,390 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of Health & Beauty to customers worldwide.
CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers.
Job Summary
We are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty.
What You'll Do
Oversee and manage customer service operations across online and offline retail channels
Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction
Analyze customer feedback and data to identify areas for improvement in the shopping experience
Develop and implement customer engagement strategies, including loyalty programs and personalized services
Work closely with the marketing, sales, and store operations teams to align customer experience initiatives
Train and support retail staff to ensure consistent and high-quality customer interactions
Collaborate with HQ and cross-functional teams to enhance the overall brand experience
Monitor and report on customer satisfaction KPIs and recommend improvements
Qualifications
Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field
4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry
Strong problem-solving and communication skills, with a customer-first mindset
Ability to analyze data and implement customer-centric solutions
Experience working with customer experience management tools and service platforms
Ability to multitask and work in a fast-paced retail environment
Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies
Preferred Qualifications
Experience in beauty, cosmetics, or skincare retail.
Familiarity with e-commerce and omnichannel customer service strategies.
Bilingual in English and Korean is a plus.
Customer Experience Associate, CX2
Customer service advocate job in El Segundo, CA
Title: Customer Experience Associate, CX2
Reports to: Customer Experience Manager
WHO WE ARE
Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can't have modern technology comforts.
WHAT WE NEED
We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers' needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment.
JOB TYPE This is a full-time, nonexempt position.
TASKS & RESPONSIBILITIES
Your responsibilities are inclusive of the following but are not limited to:
Expertly address questions via phone, email and chat providing answers that are quick and easy to understand
Assist Management in policy updates for the department based on current business needs
Support the Customer Experience Associates during the department manager's absence
Support management in process execution to monitor orders, inventory, return and exchanges
Support department in addressing functionality issues and implementing process improvements
Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance.
Adopt the Wolf & Shepherd's voice and tone to convey our brand and personality, and ensure a pleasant customer experience.
Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement.
Communicate customer feedback and insights to Management, to better understand trends and customer preferences.
SKILLS & EXPERIENCE
Must be highly organized with strong attention to detail.
Strong verbal and written communication skills.
Ability to maintain a friendly and professional demeanor in a fast paced environment.
Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.
REQUIREMENTS & QUALIFICATIONS
Minimum of 3 years of direct customer experience work.
Strong knowledge of Excel, Shopify, Zendesk
Strong interpersonal and communications skills, and independent work ethic.
Excellent time management skills and organizational abilities.
A positive, outgoing, high energy and entrepreneurial personality.
PERKS & BENEFITS
We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.
Health, vision, and dental benefits program
401(k) plan
Paid time off
Sick pay
Frequent free meals and snacks and company-sponsored gatherings
Wolf & Shepherd shoes and more
Customer Service Representative
Customer service advocate job in Beverly Hills, CA
An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.
MUST HAVES:
HS Diploma
2+ years healthcare call center experience OR front desk experience at doctor's office with multiple physicians
Proficient in EHR/EMR software
2+ years experience scheduling patient appointments for multiple physicians
40+ WPM typing speed
PLUSES:
Proficient in Epic software
Experience verifying insurances
Basic experience with Excel and standard workbooks
Experience with Genesis phone system
Compensation: $24/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Wholesale Customer Service Representative
Customer service advocate job in Los Angeles, CA
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
Rails is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues.
Key Responsibilities:
Managing customer inquiries, primarily from RAILS' boutique clients
Contacting domestic accounts for shipping approvals, order statuses, and adjustments
Tracking inventory for OTS orders and allocating inventory to accounts
Building and maintaining strong relationships with RAILS' wholesale accounts and account executives
Consistently providing excellent customer service
Troubleshooting and resolving problems in a timely manner
Reviewing return and exchange requests
Working cross functionally with other departments across the organization as needed to resolve client issues
Additional responsibilities as required
Requirements:
Minimum 1 year of experience providing customer service, primarily for wholesale customers
Apparel industry experience
Experience with NetSuite a plus
Excellent verbal and written communication skills - must be able to maintain consistent and organized communication with customers and sales staff
Strong computer skills - intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats
Customer centric with positive attitude at all times
Independent and driven for personal and professional success
Ability to work successfully in both a group setting and independently
Creative thinker who is organized and efficient
Customer Accounts Advisor
Customer service advocate job in Ontario, CA
The salary range for this role is $17.50 to $18.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Customer Service Representative
Customer service advocate job in Santa Fe Springs, CA
As the department's first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company's positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.
Essential Job Functions:
Provide amazing (above and beyond) service across multiple channels
Provides exceptional customer service leveraging strong problem solving and professional communication skills
Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer
Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues
Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction
Adheres to Customer Service procedures to handle escalation process for tier 2/3
Works as a team member and reports issues to management that are important to area/process improvement.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…)
Continuously adhering to our Quality Assurance standards
Contributes to team effort to help achieve department objectives
Provide knowledgeable answers to questions about products, pricing and availability.
Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Job Qualifications/Requirements:
Knowledge of Zendesk is a plus
Available during business hours, including evenings and weekends.
Be a creative problem solver
Comfortable working in a high stress fast changing environment
Polite, friendly attitude to deal pleasantly with customers and agents
Cheerful, engaged, and uplifting tone during customer interactions
Reliable in Attendance & Punctuality
Ability to work under deadlines
Strong multi-tasking skills
Type 45 WPM
Clear and articulate speaking voice
Command of the English language
Bilingual in Spanish a plus
Computer/Internet skills/Word/Excel
Mathematical skills
Organizational Skills
HS Diploma
Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.
WINDSOR EQUAL OPPORTUNITY EMPLOYER
Customer Service Rep
Customer service advocate job in Simi Valley, CA
Join Milgard Windows and Doors as a Customer Service Representative, in Temecula, CA
Are you passionate about delivering exceptional customer experiences? In this role, you'll be the frontline support for builders, remodelers, contractors, and homeowners, ensuring every interaction reflects our commitment to quality and service. In addition, you'll play a key role in validating warranty claims, coordinating technician visits, and ensuring timely delivery of replacement parts.
Compensation starts at $
Schedule: Monday-Friday, 8:00 to 5:00
About MITER Brands MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation's largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the , we're proud to serve our customers with integrity, innovation, and excellence.
Responsibilities
Provide top-tier support via phone and email for warranty-related inquiries.
Reviewing and processing customer requests with accuracy and efficiency.
Scheduling field technicians for warranty repairs within your assigned region.
Managing customer accounts and ensuring satisfaction through proactive communication.
Handling payment transactions securely and professionally.
Collaborating with internal teams-field service, sales, plant management, and engineering-to resolve issues.
Prioritizing and expediting special requests to meet customer deadlines.
Maintaining a positive and flexible attitude in a fast-paced environment.
Performing clerical and administrative tasks as needed.
Qualifications
A high school diploma or equivalent (some college coursework preferred).
1-2 years of experience in customer service, preferably in manufacturing or building materials.
Experience in window sales or millwork is a strong plus.
Excellent communication and multitasking skills.
Strong attention to detail and organizational abilities.
A collaborative mindset and ability to work across departments.
What We Offer
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
Prescription
Dental
Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
Licensed Insurance Customer Service
Customer service advocate job in Beverly Hills, CA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Please submit your resume and we will follow up with the next steps.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Freight Forwarding Operations & Customer Service Agent
Customer service advocate job in Long Beach, CA
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
KEY ACCOUNTABILITIES
* Manage file creation and all services associated with freight forwarding and logistics
* Assist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided
* Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
* Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
* Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
* Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
* Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
* Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
* Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
QUALIFICATIONS, EXPERIENCE AND SKILLS
* Graduate in any field
* At least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service
* Freight Forwarding experience is mandatory
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
Pay: $60,000.00 - $68,000.00 per year
About the Role
How you will contribute
* Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
* Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
* Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
* Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
* Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
* Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
* Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
* Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
* Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
* Participating in syncreon control tower / customer projects.
* Being the voice of the customer.
Your Key Qualifications
* Fluency in oral & written English is essential.
* 2 years' work experience in a high tech customer services and logistics' environment.
* Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
* Responsiveness in dealing with Customer requests.
* Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
* Excellent interpersonal skills.
* Ability to work as part of a team and assist other team members during peak volume periods
* Experience in carrier network management.
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
KEY ACCOUNTABILITIES
* Manage file creation and all services associated with freight forwarding and logistics
* Assist with account start-up; liaison with sales to ensure required documentation/information needed for the SOP are provided
* Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
* Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
* Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
* Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
* Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
* Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
* Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
QUALIFICATIONS, EXPERIENCE AND SKILLS
* Graduate in any field
* At least 3 years of relevant and recent experience in Freight Forwarding Operations and customer service
* Freight Forwarding experience is mandatory
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
Pay: $60,000.00 - $68,000.00 per year
Nearest Major Market: Long Beach
Nearest Secondary Market: Los Angeles
Job Segment: Logistics, Supply Chain, Operations Manager, Supply, Database, Operations, Technology
Airline Customer Service Agent - Tagalog/English Speakers Los Angeles
Customer service advocate job in Los Angeles, CA
Do you have the charisma to make travelers feel at home, the patience to solve even the trickiest of travel puzzles, and the language skills to connect with our Tagalog-speaking passengers? If so, Pacific Aviation is ready to welcome you aboard at Los Angeles International Airport (LAX)!
We're Pacific Aviation-the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you'll be the guide who makes their journey as smooth as possible. Whether it's assisting with check-ins or easing boarding processes, you'll play a key role in turning travel moments into positive memories.
Your Mission:
As an Airline Customer Service Agent, you'll be the friendly face that guides passengers through their travel journey. Here's how you'll make an impact:
Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from the start to the end of their journey.
Boarding Pro: Assist with boarding announcements, documentation checks, and ensuring smooth boarding and deplaning processes.
Travel Expert: Provide accurate information to passengers, answering their questions and helping them navigate the airport confidently.
Team Collaborator: Work closely with your team and airline personnel to ensure a seamless passenger experience.
Requirements
What You Bring:
Bilingual Brilliance: Fluency in both Tagalog and English (spoken and written) to provide clear communication and exceptional service.
Customer Service Savvy: You're approachable, patient, and passionate about helping others.
Team Spirit: You thrive in a team environment, collaborating with coworkers to achieve common goals.
Attention to Detail: You have an eagle eye for accuracy, ensuring documentation and boarding processes are seamless.
Flexibility & Reliability: Available for part-time shifts, including mornings (5:30 AM - 11:30 AM) and evenings (4:30 PM - 10:30 PM), including weekends and holidays.
Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly.
Legal Eligibility: Authorized to work in the U.S. without sponsorship.
Benefits
Pay: $22.50 per hour
Health & Wellness: Access to medical, dental, and vision benefits.
Financial Security: 401(k) program with company contribution.
Work-Life Balance: Paid time off to relax and recharge.
Growth & Learning: Paid training to set you up for success.
Team Perks:
Referral Bonuses: Bring your friends along for the ride!
Cell Phone Reimbursement: Stay connected with ease.
Parking Discounts: Because your commute should be hassle-free.
Uniforms Provided: Look sharp without the extra expense.
Note: During orientation and any pre-employment gap while awaiting clearance from U.S. Customs and Border Protection (CBP), you'll be compensated at a reduced rate of $17.28 per hour. Once cleared, your pay will be adjusted to the standard hourly rate stated above.
Auto-ApplySpecialist, Member Relations, Global Outreach, and Awards Administration
Customer service advocate job in Beverly Hills, CA
Department: Member Relations and Awards Reports to: Director, Member Relations and Awards Job Type: Full-time - Regular Job Classification: Hourly (Non-exempt) Workplace Location: Los Angeles - 8949 Wilshire Summary/Objective: The Specialist, Member Relations, Global Outreach, and Awards Administration supports the Academy's membership and awards processes within the Animation, Documentary, Makeup & Hairstyling, and Short Films branches. This role manages and facilitates Academy rules and eligibility, submission processes for various categories, and provides logistical and administrative support throughout the awards season and Academy membership.
Essential Functions of the Job:
Support the Director, Member Relations and Awards by managing and facilitating the delivery of required film submission materials for the Animation, Documentary, Makeup & Hairstyling, and Short Film categories.
Help with member voting eligibility and viewing assignments for the Animation, Documentary, and Short Film categories.
Assist with overall rules and eligibility questions, including but not limited to General Entry and Best Picture.
Facilitate the Oscar Qualifying Festival lists and the Short Films Qualifying Festival Selection Committee.
Provide logistical support, including Branch Executive Committee meetings, Executive Committee meetings, Task Force meetings, screenings, and public events.
Review, proofread, and edit a variety of documents for accuracy, proper formatting, and spelling to ensure consistent output.
Collaborate and assist in producing the Oscars Season programming at the Academy Museum.
Other duties and special projects as assigned by the Senior Director of Member Relations and Awards.
Required Competencies:
A bachelor's degree in arts, film media, or a related field is required.
3-5 years of knowledge and professional experience in the awards and/or entertainment industry.
Excellent written communication skills and experience drafting email correspondence.
Experience in organizing and planning live events.
Demonstrate high-level knowledge of key film industry players, films, and trends.
Able to work and meet deadlines under pressure and handle multiple ongoing projects at once.
Must be able to learn and work with technical programs and troubleshoot.
Demonstrated ability to influence, build relationships, and deliver results in a complex, cross-functional organization.
Night and weekend work will be required.
Physical Demands:
Work events in person.
Work Environment:
Events may be noisy and crowded.
Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.
Hybrid Requirement: All Academy positions require a minimum of 2 days per week of in-person work at an Academy Location. Exceptions: Positions requiring daily in-person presence (ex., Front-line staff, staff who need to deal with materials on-site, etc.) and medical and religious accommodations approved by the Office of People & Culture.
Compensation: The expected base salary range for this role is $25.00 - $26.00 per hour. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.)
Benefits:
Comprehensive medical, dental, and vision coverage.
15 days of PTO, plus company-paid holidays.
Additional time off including summer hours, winter hours, and a cultural floating holiday.
Paid sick leave.
Paid parental leave.
401k retirement plan with a company match
Clean Air Commuter Program
Employee Assistance Program through CompPsych Guidance Resources.
Wellness benefits through Cigna Healthcare.
Free access to 16,000+ online courses through LinkedIn Learning
Free Academy membership screenings
Free tickets and screenings at the Academy Museum
Employee discounts through LifeMart and Working Advantage
#LI-DNI
Auto-ApplyCustomer Service
Customer service advocate job in Tustin, CA
Job Description
Customer Service Specialist
Pack leaders wanted! We are JustFoodForDogs, and our passion is to help give all animals 'More life. More years. More love.' by providing them with the best diet. If you share our passion, apply to be a Customer Service Specialist today! Our most successful Customer Service Specialists are pet owners themselves who care deeply about what they feed their pets. They love talking to and establishing long-term relationships with pet parents, helping them learn how a wholesome, nutritious diet can benefit their furry family members!
Responsibilities
Provides customer service in a timely manner via several means which include email, telephone live chat, SMS, Video chat, social media and other communication channels
Acts as a liaison between pet parents and management in order to enhance the overall customer experience.
Analyzes complaints from customers and provides adequate resolutions.
Tracks proposed resolutions and follows up with customers in a timely fashion.
Prepares documents and reports for future reference.
Trains peers in good customer service.
Develops and maintains vast knowledge of pet nutrition products and services being offered.
Conduct surveys regarding products, services, and customer service experiences.
Communicates customer feedback to various teams-including quality, E-commerce, and marketing departments-in order to improve the overall customer experience.
Other tasks and duties as assigned by manager
Required Skills/Abilities:
Possesses the ability to communicate effectively in person, over the phone, live chat, email, SMS (text messaging), social media, and video chats.
Has strong leadership skills and the ability to work with others to resolve customer complaints.
Exhibits self-motivation, the ability to multitask and pay close attention to small details.
Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
Displays the ability to work in a collaborative and team-oriented environment.
Qualifications
Passionate and motivated to make a difference in the health and lives of dogs and cats
Retail or consultative experience; pet nutrition experience a plus
Skilled at assessing needs, sharing features and benefits of products, overcoming objections, and wrapping up productive consults
Able to help customers in one contact
Strong interpersonal skills
Drive to meet and exceed goals
Empathetic to our Pet Parent's situations
Strongly prefer a four-year degree and require a High School Diploma or equivalent.
3+ years previous experience delivering excellent customer service in a call center environment
Who We Are
Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food; human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have over 50 locations with continuing growth plans. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at ************************
Tenets of the Pack (Company Values)
Live Our Mission - We believe this is more than a job. It's a cause.
Be a Team Player - We put company goals and success first.
Maintain a Positive Attitude - We bring energy, enthusiasm, and drive to everything we do.
Deliver Results - We play to win.
JUSTFOODFORDOGS is an Equal Opportunity Employer.
JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.
General Customer Service Job Family $17.87-20.00
Customer service advocate job in Glendale, CA
Jons Marketplace currently has positions available in the General Customer Service job family. The General Customer Service job family has several customer service positions with the primary focus on following Jons Marketplace customer service standards, safety guidelines and supporting all company policies applicable to the position. Any of the following positions may be available: Cashier, Floral Clerk, Frozen Food Clerk, Grocery Clerk, Non-Foods Clerk, Produce Clerk, Service Deli Counter Clerk, Customer Service Booth Person and Scan File Clerk.
Customer Service Agent Part Time (Los Angeles, CA, US)
Customer service advocate job in Los Angeles, CA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $25.96 per hour.
What you'll do
* These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
* Issue, reissue and refund passenger tickets
* Book, ticket and confirm flight reservations
* Rebook passengers on oversold flights and during irregular operations
* Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
* Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
* Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
* Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
* Operate jetways/bridges for purposes of boarding and deplaning passengers
* Make boarding and departure gate announcements
* Deliver domestic/international flight documents
* Perform passenger service flight close-out procedures
* Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
* Maintain timeline of flight boarding process
* Perform customer service on the job training
* Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
* Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
* Queue lines at ticket counter kiosks and ticket counters
* Clear/verify international documents at kiosk in the ticket counter area and activation stations
* Accept and activate passengers' self-tagged bags at activation stations
* Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
* Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
* Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
* Respond and assist during security and/or emergency situations
* Provide connecting passengers with gate information
* Provide quality customer service in a professional manner and in accordance with American's guidelines.
* Adhere to company policies, procedures, and performance standards.
* Complete job-relevant trainings
* Adhere to government regulations (e.g. DOT, FAA, TSA)
* Use multiple internal resources/systems including during customer interactions
* Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High school diploma or GED or international equivalent
* Bilingual language skills required in some locations
* Applicable valid driver's license as required by local authorities
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
* Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
* Working knowledge of Sabre or any other Passenger Service System
* Previous face to face Customer Service experience
* Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Customer Support - Merchant Services
Customer service advocate job in Commerce, CA
JOB HOURS: Monday - Friday 9am - 5pm
Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. states.
JOB DESCRIPTIONThe Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will be assisting existing merchants with their merchant services accounts through e-mail, phone calls and the CRM as well as assisting and providing sales agent support.
RESPONSIBILITIES AND DUTIES
Provide extraordinary client service to merchants via inbound phone calls, email or chat.
Provide extraordinary service and sales support to agents and partners.
Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants.
Thoroughly describe and document work using call ticketing systems.
Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts.
Ongoing on the spot training and updates for Business Consultants.
Assisting with the installation of equipment and services for merchants
SKILLS NEEDED
Customer service experience required.
Prior experience in call center, financial industry or ecommerce environments is preferred.
Confirmed commitment to quality and customer service.
Strong customer service skills and follow-thru skills.
Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
Punctual, regular and consistent attendance.
Bi-lingual (Spanish) is a plus but not required.
Computer Skills, including Microsoft Office and Outlook.
Proven prior CRM or database experience is preferred.
2+ years Customer Service/Technical Support experience preferred, but not required.
Experience in the banking or credit card processing industry preferred, but not required.
REQUIRED EDUCATION AND EXPERIENCE
High school diploma or equivalent is required
Knowledge of customer service core principles and practices.
Job Type: Full-time
Salary: $12.00 to $17.00 /hour
Customer Service- Billing
Customer service advocate job in Westlake Village, CA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Description of Work: Duties include but not limited to:
• Develop and maintain positive relationships with carrier
• Communicate with carriers on account status and resolve disputes in a timely manner
• Audit freight invoices for rate discrepancies against contracts
• Review transportation documents for billing accuracy, GL coding and PO matching when required
• Create invoice to client based on agreed rates
• Evaluate information, reports, errors and exceptions to identify and resolve account issues
• Meet daily and weekly billing deadlines
• Provides effective and timely communication with internal and external partners
• Communicate with carriers on account status and resolve disputes in a timely manner
Qualifications
Skills/Qualifications:
• Oral and written communication skills
• Excellent working knowledge of Microsoft Word, Excel & Outlook.
• High proficiency in keyboarding and 10 key
• Strong analytical skills
• High volume billing and accounts payable
• Successfully handle multiple projects
• Ability to work independently
• Strong teamwork ethics, ensuring the overall success of the department
• Excellent organizational skills
• Ability to prioritize work to meet deadlines
• Oral and written communication skills
• Excellent working knowledge of Microsoft Word, Excel & Outlook.
• High proficiency in keyboarding and 10 key
• Must be detail oriented and capable of accurately computing and recording numbers as well as operating a computer keyboard with speed and accuracy
• Understanding of Excel including proven ability to process complex data sets using formulas, pivot tables, reporting and general financial modeling
Additional Information
To know more about this opportunity, please contact after applying on this;
Sagar Rathore
******************************
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Easy ApplyCustomer Service
Customer service advocate job in Santa Fe Springs, CA
Advantage Resourcing provides workforce recruiting and placement services. As one of the world's leading staffing companies, our primary objective is clear-cut: To perfectly align the best people with appropriate positions around the globe. Through contingent, contract and direct hire services, the specialized recruiters at Advantage Resourcing place career-minded people in a wide variety of jobs in different fields.
Advantage Resourcing offers a number of services to help you find the job for you. Regardless of the career stage you may be in-identifying work interest, searching for that first job, looking to take the next step-Advantage Resourcing can help you discover the personal and career success you desire.
Job Description
Great Opportunity! Seeking a great Customer Service Rep. The position is Temp to Hire. Medical and Dental benefits. 401K.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Answer incoming sales calls via telephone, written inquiries and facsimile requests.
2. Promote and effectively sell company products using established company sales techniques.
3. Clarify and fulfill customer requests/needs by presenting various selections of products and services & providing pricing & information as requested.
5. Understand and respond to customer delivery needs by interfacing with internal personnel.
6. Monitor customer jobs (orders) & appropriately communicate with customers.
7. Understand and support established sales policies and procedures to provide proper and effective treatment to customers.
8. Relate new product ideas and product opportunities to management for evaluation.
9. Emphasize saleable services of products to include quality and ability to meet customer specifications.
10. Review, prepare & process all paperwork for orders to include sales contracts, prints, terms & conditions and any other related documentation. Ensure all documentation is prepared in a complete manner to correctly produce the product.
11. Resolve customer concerns in an expeditious and tactful manner.
12. Perform other related duties as assigned.
Skills:
Oral Communication Skills
Written Communication Skills
Interpersonal Communication Skills
Customer Service
Diplomacy
Math Aptitude
Organizational Skills
Negotiations
Professionalism
Presentation
Time Management
Blueprint reading. Parts such as metal, plastic or rubber would be extremely helpful.
ISO Quality Systems will also be helpful.
Education/Experience:
Bachelor's Degree.
Prior sales experience helpful.
Additional Information
Company Perks- As an Advantage Resourcing employee, you will also receive great benefits, including:
Optional health benefits, including medical, dental, vision, and group life insurance.
Competitive weekly pay
Customer Service Agent
Customer service advocate job in Santa Clarita, CA
Job Description
Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
Handle incoming and outgoing customer service calls (average 75 per shift)
Resolve common customer concerns
Accurately enter customer order information into Customer Relationship Management database
Process documentation requests for initials orders, renewals, and addendums
Meet monthly performance expectations as assigned by Management
QUALIFICATIONS:
Minimum 1-year customer service experience
Ability to multi-task
Demonstrated problem solving ability
Excellent verbal and written communication skills
Ability to speak, read and write in English, Spanish preferred
SALARY & BENEFITS:
$19-20/hour
Medical, Dental and Vision (Eligible first day of employment)
Flexible Spending Account
Life & Disability Insurance
401(k) with Company Match
Vacation and Sick Days
Paid Holidays
Education Assistance
Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Service Center Representative
Customer service advocate job in Rancho Cucamonga, CA
Cut N Dry Restoration is currently hiring for a full-time Service Center Representative to help our company grow by acting as the channel for conveying information to the property owner and other parties in the Rancho Cucamonga, CA area. This customer service position earns a competitive wage of up to $23 per hour, depending on skills and experience.
In addition to competitive pay and our team-oriented culture, we offer our Service Center Representatives the following benefits:
Medical, dental, vision, and life insurance
A 401(k) plan
Competitive bonus incentives
DAY-TO-DAY
This full-time position typically works at our office Monday through Friday with a rotating weekend and on-call schedule.
As a Service Center Representative, you are the first point of contact for our customers. You spend the majority of your time in the office on the phone or computer answering calls, confirming appointments, resolving issues, updating client information, and dispatching technicians. While dispatching technicians, you maximize their time and mileage. As needed, you update customers on any changes. You also ensure customer satisfaction by following up with clients after their services have been performed. With you on our team, our office runs efficiently, and the trusting relationships you create with clients keep them coming back for more!
ABOUT CUT N DRY RESTORATION
Cut N Dry Restoration started out as a small family-owned business with the goal of providing high-level service that sets us above the rest. Since our beginning, we have kept countless homes safe and free of harmful mold and bacteria commonly associated with water damage. Our team of dedicated and compassionate IICRC-certified technicians care deeply about ensuring clients can come home to a safe living space and will work day in and day out to make that happen.
To ensure our services are top-notch, we implement continual training for our team and cultivate an open atmosphere where each person does their part for shared success. We understand we would be nowhere near as successful without our hardworking team which is why we reward them with exceptional benefits and the best pay in town. Come join our restoration team!
OUR IDEAL SERVICE CENTER REPRESENTATIVE
Passionate - about accuracy and office work
Detail-oriented - organized and precise for maintaining operations
Self-starter - to independently tackle tasks
Problem-solver - to quickly address and fix issues
Social - can effectively communicate, both verbally and written
Friendly - to provide exceptional customer service
If this sounds like you, keep reading!
REQUIREMENTS
High School Diploma or equivalent
2+ years of experience in customer service, collections, and account management
Willing to work weekends
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
Location: 91730
Must have the ability to pass a background check.
Student Account Specialist - Student Financial Services
Customer service advocate job in Azusa, CA
APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.
Advises and directs students regarding financial aid, state aid, federal loans, institutional aid, scholarships, debt management, and alternative loans. Ensures students clearly understand the processes of applying for and accepting financial aid. Communicates with students and assists students to resolve outstanding balances and ensure that students can stay current with payment obligations.
Required Education
Bachelor's degree required.
Master's degree preferred.
Required Experience
Two to four years of experience in a related field, with higher education experience preferred.
Primary Duties/Essential Functions
Responds in a timely manner to student inquiries regarding the process of funding their education with federal loans, alternative loans, and other sources of funding.
Responsible for managing student accounts as an effort to reduce overall accounts receivable by communicating with students while still in attendance, at the same time ensuring the timely transfer of “non-current” students with a balance to the collection department.
Accurately and timely releases excess funds, monitors enrollment verification with each student, and provides timely follow-up on changes that may affect student aid.
Regularly assists with the processing of university enrollment forms and other financial forms, ensuring accuracy and completion.
Leads program-specific orientations, informational meetings, and training sessions on either the main campus or regional centers.
Some evening and/or weekend hours are possible to provide direction and advice regarding paying for education.
Maintains and adheres to all FERPA regulations, federal, state, and institutional guidelines and standards, complying with all federal, state, and institutional financial aid regulations and following all Azusa Pacific University's set standards.
Responsible for daily electronic timekeeping as it applies to the scope of this position.
Regular and punctual attendance as required by the supervisor, based on departmental needs.
Must participate in commencement.
Committed to a Christ-centered, multicultural community that values diversity.
Support, affirm, and sustain the university's beliefs, values, and mission in all facets of one's role and through adherence to the university's daily living expectations.
Performs other duties as assigned by supervisor.
Skills
Must have exceptional customer service skills, excellent communication and problem-solving skills, and the ability to exercise independent judgment and discretion.
Ability to work in a team environment.
Mental Demands
Ability to communicate effectively (fluent in the English language, reading, writing, technical interpretation, understanding written and verbal instructions).
Ability to understand document procedure; organizational skills; ability to multitask; ability to exercise independent judgment and discretion; logical problem-solving.
In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Physical Demands
Ability to lift, pull, grasp, bend to lower file drawers and reach to top of 4 drawer file cabinet.
Ability to lift up to 20 lbs.
Repetitive keyboard work.
Telephone usage-hearing and speaking. Intermittent sitting and standing.
Ability to conduct business at other offices on campus.
Visual Demands
Computer monitor and reading.
Environment
Pleasant office, comfortable temperatures.
Multiple conversations and transactions occurring simultaneously.
Technologies
Proficient in Google Apps., Microsoft Office, Word, and Excel.
PeopleSoft knowledge preferred.
Compensation
Grade 8: $21.44 to $24.66 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package.
Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'mission statement', and our 'statement of faith'.
You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: ****************************
Azusa Pacific University will conduct a background check on all final candidates.
Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.