How To Become A Customer Service Advocate: What It Is and Career Path

What is a customer service advocate and how to become one

Updated January 8, 2025

4 min read

A customer service advocate assists customers with their issues and concerns. They act as a liaison between customers and the company, providing information, guidance, and support. A customer service advocate is responsible for resolving customer complaints, answering questions, and ensuring customer satisfaction. They may work in various industries, such as retail, healthcare, or finance, and can communicate with customers through various channels such as phone, email, or social media.

ScoreCustomer Service AdvocateUS Average

Salary

2.6

Avg. Salary $33,000

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.3

Race

American Indian and Alaska Native 0.65%

Asian 6.40%

Black or African American 12.45%

Hispanic or Latino 21.05%

Unknown 5.09%

White 54.34%

Gender

female 74.38%

male 25.62%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a customer service advocate?

Pros

Develop communication and problem-solving skills
Potential for career advancement and growth
Exposure to various industries and products
Opportunity to work remotely or in-office
Job stability and security

Cons

Dealing with difficult customers and challenging situations
Limited control over company policies and procedures
Shift work or unpredictable schedules
Difficulties in balancing customer needs with company goals
Challenges in maintaining work-life balance.

Key steps to become a customer service advocate

Explore customer service advocate education requirements

Most common customer service advocate degrees

Bachelor's

40.3 %

Associate

22.9 %

High School Diploma

21.3 %

Start to develop specific customer service advocate skills

Skills	Percentages
Strong Customer Service	28.77%
Social Work	7.58%
Appointment Scheduling	7.54%
Compassion	6.81%
Phone Calls	4.83%

Complete relevant customer service advocate training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service advocates learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service advocate based on U.S. Bureau of Labor Statistics data and data from real customer service advocate resumes.

Research customer service advocate duties and responsibilities

Manage and motivate VAS teams to achieve KPI, s assign by management.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help create and edit HTML coding to fit customer requests.

Prepare your customer service advocate resume

When your background is strong enough, you can start writing your customer service advocate resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service advocate resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer service advocate resume templates

Build a professional customer service advocate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service advocate resume.