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Become A Customer Service Advocate

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Working As A Customer Service Advocate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Service Advocate Do At Unitedhealth Group

* Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution , program referral rate and attendance Proactively educate and enroll members into programs to improve their health and well-being while saving them money Prefer 1 year prior experience in an office setting, call center setting or phone support role, but not required An education level of at least a high school diploma or GED OR 10 years of equivalent working experience Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments) Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member Proficient problem solving approach to quickly assess current state and formulate recommendations Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon Flexibility to customize approach to meet all types of member communication styles and personalities Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material Ability to work regularly scheduled shifts within hours of operation including training.
* Ability to work in a structured environment with schedule breaks, lunches and business required overtime and maintain adherence to schedule
* There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us.
* In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever.
* And you can start by completing all required sections of your application.
* i.e. profile, history, certifications and application/job questions).
* Once you submit your resume, you’ll receive an email with next steps.
* This may include a link for an on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process.
* You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you.
* After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess Careers with UnitedHealthcare.
* Let's talk about opportunity.
* Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution.
* Now, add your energy, your passion for excellence, your near-obsession with driving change for the better.
* Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe.
* We bring them the resources of an industry leader and a commitment to improve their lives that's second to none.
* This is no small opportunity.
* It's where you can do your life's best work
* SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
* UnitedHealth Group is a drug-free workplace.
* Candidates are required to pass a drug test before beginning employment.
* Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class d4476c2d
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* Customer Service Advocate
* Kingston, NY
* New York
* Kingston

What Does A Customer Service Advocate Do At Capital One

* Answer inbound calls and greet customers with energy and enthusiasm
* Thrive in a fast-paced, lively and dynamic work environment
* Take an active role in educating customers about our products and services, especially online and mobile account servicing benefits
* Use a conversation based approach to uncover customer needs using open-ended questions – after all, scripts are for robots
* Guide customers through the online enrollment process
* Assist customers with account questions in an energetic and spirited manner
* Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
* Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
* Strive for first call resolution, and take true ownership of customer needs and issues
* Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date

What Does A Customer Service Advocate Do At Dialog Direct

* Answer incoming calls and assist customers as needed
* Achieve results through teamwork
* Maintain composure in escalated situations
* Operate accurately & efficiently in a fast paced environment
* Handle multiple responsibilities at one timeHOURS: Flexible shifts available (operate 24X7) WAGES: $10
* per hour with lots of overtime opportunitiesBENEFITS: Health, vision dental

What Does A Customer Service Advocate Do At Randstad

* Coordinate purchasing functions with vendors, operations, and marketing in order to meet customer demanded based on internal and external forecasts
* Prioritize inbound shipments from the Asia factory based on detailed understanding of actual and forecasted customer orders while ensuring each shipment maximizes shipping container loads
* Monitor all aspects of import vendor compliance to ensure that compliance with all customer procedures are fulfilled in a timely manner
* Analyze and rationalize forecasts and actual demand and assist in the improvement process to support efficient replenishment and forecasting
* Salary/Benefits:
* per year
* Direct Hire
* hours/week
* Benefits Available
* Working hours: Monday
* Friday 8:00 AM
* PM

What Does A Customer Service Advocate Do At Texas Employer

* Be Reliable show up when scheduled, on time, every time.
* Follow your schedule.
* Be friendly, courteous & helpful to both customers and coworkers Follow your training & scripting provided to meet and exceed customer expectations Use your tools, resources and help screens to solve problems and customer issues.
* Act Like an Owner and Think Like a Customer while committing yourself to continuous improvement

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How To Become A Customer Service Advocate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Advocate jobs

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Customer Service Advocate Career Paths

Customer Service Advocate
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Customer Care Representative Dispatcher Operation Supervisor
Assistant General Manager
5 Yearsyrs
Claim Processor Billing Specialist
Billing Manager
7 Yearsyrs
Office Manager Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Customer Support Specialist Collections Specialist Collections Manager
Call Center Manager
6 Yearsyrs
Billing Specialist Home Health Aid Licensed Practical Nurse
Career Manager
6 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Technical Support Technician Technician Sales Consultant
Internet Sales Manager
6 Yearsyrs
Service Representative Account Executive Sales Manager
Office Manager
5 Yearsyrs
Service Representative Specialist Account Manager
Product Manager
7 Yearsyrs
Technical Support Technician Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Claim Processor Office Manager Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Human Resources Coordinator Senior Technical Recruiter Senior Sales Representative
Senior Representative
5 Yearsyrs
Pharmacist Technician Technician Service Manager
Service Director
9 Yearsyrs
Customer Care Representative Member Service Representative Service Supervisor
Service Lead
5 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Account Manager Operations Manager Equipment Operator
Service Supervisor
6 Yearsyrs
Pharmacist Technician Office Manager Operations Manager
Site Manager
7 Yearsyrs
Account Manager Area Manager Production Manager
Warehouse Manager
5 Yearsyrs
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Customer Service Advocate Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Swedish

  • German

  • Japanese

  • Hmong

  • Italian

  • Russian

  • Portuguese

  • Chinese

  • Mandarin

  • Ukrainian

  • Romanian

  • Cantonese

  • Norwegian

  • Carrier

  • Polish

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Customer Service Advocate

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Customer Service Advocate Education

Customer Service Advocate

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Top Skills for A Customer Service Advocate


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Top Customer Service Advocate Skills

  1. Quality Customer Service
  2. Quality Care Provider
  3. Eligibility
You can check out examples of real life uses of top skills on resumes here:
  • Provided quality customer service to patients and internal customers.
  • Respond to inbound inquires pertaining to benefits eligibility, benefit explanation, claims information and appeal process and procedures.
  • Process pharmacy and medical claims for specialty medications.
  • Addressed customer service inquires in a timely and accurate fashion.
  • Received Red Carpet Award for excelling in customer satisfaction

Top Customer Service Advocate Employers

Customer Service Advocate Videos

2014 Career Advice from IT Pro's in Spiceworks Community - Daily Blob - Feb 10, 2014

Express Scripts - Patient Care Advocate

A Day in the Life of a Patient Advocate