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Become A Customer Service Advocate

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Working As A Customer Service Advocate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,000

    Average Salary

What Does A Customer Service Advocate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Advocate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Advocate Jobs

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Customer Service Advocate Career Paths

Customer Service Advocate
Service Representative Account Executive
Account Manager
5 Yearsyrs
Service Representative Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Service Representative Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Team Leader Assistant Manager
Assistant General Manager
5 Yearsyrs
Specialist Team Leader Manager
Service Manager
6 Yearsyrs
Specialist Team Leader Office Manager
Business Manager
6 Yearsyrs
Advocate Social Worker Consultant
Business Development Manager
9 Yearsyrs
Advocate Program Coordinator Administrator
Business Office Manager
7 Yearsyrs
Advocate Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Claim Processor Account Representative Coordinator
Senior Administrative Coordinator
6 Yearsyrs
Claim Processor Analyst Account Manager
Sales Account Manager
6 Yearsyrs
Claim Processor Analyst Operations Manager
Client Services Manager
7 Yearsyrs
Office Assistant Consultant Account Manager
Relationship Manager
6 Yearsyrs
Office Assistant Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Office Assistant Executive Assistant Operations Manager
Manager, Assistant Vice President
7 Yearsyrs
Customer Support Specialist Support Specialist Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Customer Support Specialist Billing Specialist Claims Representative
Senior Representative
5 Yearsyrs
Customer Support Specialist Member Service Representative Operations Specialist
Solution Specialist
5 Yearsyrs
Member Service Representative Collections Specialist Customer Service Team Lead
Team Service Leader
5 Yearsyrs
Billing Specialist Senior Customer Service Representative Director, Customer Support Services
Manager, Custom Support And Services
7 Yearsyrs
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Do you work as a Customer Service Advocate?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Customer Service Advocate
Cashier 14.5%
Internship 3.1%
Server 2.7%
Manager 1.9%
Teller 1.7%
Supervisor 1.5%
Top Careers After Customer Service Advocate
Cashier 9.5%
Specialist 3.0%
Advocate 2.6%
Server 2.1%

Do you work as a Customer Service Advocate?

Average Yearly Salary
$37,000
View Detailed Salary Report
$23,000
Min 10%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$37,000
Median 50%
$57,000
Max 90%
Best Paying Company
UnitedHealth Group
Highest Paying City
Urban Honolulu, HI
Highest Paying State
New Jersey
Avg Experience Level
2.1 years
How much does a Customer Service Advocate make at top companies?
The national average salary for a Customer Service Advocate in the United States is $37,040 per year or $18 per hour. Those in the bottom 10 percent make under $23,000 a year, and the top 10 percent make over $57,000.

How Would You Rate The Salary Of a Customer Service Advocate?

Have you worked as a Customer Service Advocate? Help other job seekers by rating your experience as a Customer Service Advocate.

Top Skills for A Customer Service Advocate

  1. Quality Care Provider
  2. Customer Service
  3. Insurance Companies
You can check out examples of real life uses of top skills on resumes here:
  • Helped develop, implement and modify training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Aided members with billing revisions by outreaching to contracted providers and other insurance companies in compliance with confidentiality regulations.
  • Experienced with health care regulatory requirements, medical terminology, and medical coding.
  • Processed international orders/emails and fielded international phone calls on a daily basis.
  • Resolved customer service inquires such as benefits, eligibility and claims, financial spending accounts and correspondence.

Customer Service Advocate Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 10,688 Customer Service Advocate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Service Advocate Resume

View Resume Examples

Customer Service Advocate Demographics

Gender

Female

65.8%

Male

21.4%

Unknown

12.8%
Ethnicity

White

60.4%

Hispanic or Latino

17.7%

Black or African American

12.7%

Asian

6.1%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

78.4%

French

5.4%

German

2.5%

Swedish

1.5%

Hmong

1.5%

Italian

1.5%

Japanese

1.5%

Russian

1.0%

Portuguese

1.0%

Arabic

1.0%

Romanian

0.5%

Mandarin

0.5%

Hindi

0.5%

Ukrainian

0.5%

Bosnian

0.5%

Georgian

0.5%

Malay

0.5%

Norwegian

0.5%

Filipino

0.5%

Cantonese

0.5%
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Customer Service Advocate Education

Schools

University of Phoenix

21.5%

Strayer University

10.8%

Florida State College at Jacksonville

10.5%

Midlands Technical College

6.2%

Ashford University

5.7%

Kaplan University

4.4%

Liberty University

3.5%

Webster University

3.5%

Grand Rapids Community College

3.3%

University of North Florida

3.2%

Davenport University

3.1%

Miami Dade College

3.0%

University of South Carolina - Columbia

3.0%

Francis Marion University

2.8%

South University

2.8%

Southern New Hampshire University

2.6%

The Academy

2.6%

Capella University

2.6%

Ohio State University

2.5%

Grand Valley State University

2.4%
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Majors

Business

29.6%

Health Care Administration

8.9%

Criminal Justice

6.7%

Psychology

6.3%

Medical Assisting Services

5.0%

Communication

4.7%

Nursing

4.6%

Accounting

4.4%

General Studies

3.9%

Human Resources Management

3.5%

Management

3.1%

Social Work

3.0%

Liberal Arts

2.2%

Education

2.1%

Pharmacy

2.1%

English

2.1%

Human Services

2.1%

Biology

2.0%

Marketing

2.0%

Sociology

1.9%
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Degrees

Bachelors

33.6%

Other

30.1%

Associate

17.5%

Masters

9.1%

Certificate

5.8%

Diploma

3.0%

License

0.6%

Doctorate

0.4%
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How Would You Rate Working As a Customer Service Advocate?

Are you working as a Customer Service Advocate? Help us rate Customer Service Advocate as a Career.

Top Customer Service Advocate Employers

Jobs From Top Customer Service Advocate Employers

Customer Service Advocate Videos

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Express Scripts - Patient Care Advocate

A Day in the Life of a Patient Advocate

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