FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Customer Service Advocate

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Service Advocate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Service Advocate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Service Advocate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Customer Service Advocate jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Service Advocate Career Paths

Customer Service Advocate
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Customer Care Representative Dispatcher Operation Supervisor
Assistant General Manager
5 Yearsyrs
Claim Processor Billing Specialist
Billing Manager
7 Yearsyrs
Office Manager Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Customer Support Specialist Collections Specialist Collections Manager
Call Center Manager
6 Yearsyrs
Billing Specialist Home Health Aid Licensed Practical Nurse
Career Manager
6 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Technical Support Technician Technician Sales Consultant
Internet Sales Manager
6 Yearsyrs
Service Representative Account Executive Sales Manager
Office Manager
5 Yearsyrs
Service Representative Specialist Account Manager
Product Manager
7 Yearsyrs
Technical Support Technician Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Claim Processor Office Manager Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Human Resources Coordinator Senior Technical Recruiter Senior Sales Representative
Senior Representative
5 Yearsyrs
Pharmacist Technician Technician Service Manager
Service Director
9 Yearsyrs
Customer Care Representative Member Service Representative Service Supervisor
Service Lead
5 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Account Manager Operations Manager Equipment Operator
Service Supervisor
6 Yearsyrs
Pharmacist Technician Office Manager Operations Manager
Site Manager
7 Yearsyrs
Account Manager Area Manager Production Manager
Warehouse Manager
5 Yearsyrs
Show More

Average Length of Employment
Service Specialist 2.7 years
Service Associate 2.1 years
Representative 2.1 years
Customer Agent 2.0 years
Customer Assistant 1.9 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Top Employers Before
Cashier 10.8%
Internship 2.9%
Server 2.6%
Manager 1.8%
Supervisor 1.6%
Top Employers After
Cashier 4.5%
Specialist 3.2%

Customer Service Advocate Demographics

Gender

Female

74.8%

Male

22.9%

Unknown

2.3%
Ethnicity

White

80.3%

Hispanic or Latino

11.8%

Asian

5.9%

Unknown

1.5%

Black or African American

0.5%
Show More
Languages Spoken

Spanish

73.8%

French

9.0%

Swedish

2.5%

German

1.6%

Japanese

1.6%

Hmong

1.6%

Italian

1.6%

Russian

0.8%

Portuguese

0.8%

Chinese

0.8%

Mandarin

0.8%

Ukrainian

0.8%

Romanian

0.8%

Cantonese

0.8%

Norwegian

0.8%

Carrier

0.8%

Polish

0.8%
Show More

Customer Service Advocate Education

Schools

University of Phoenix

19.2%

Strayer University

11.1%

Midlands Technical College

8.0%

Florida State College at Jacksonville

6.2%

Ashford University

6.0%

Liberty University

5.1%

Southern New Hampshire University

4.4%

Kaplan University

4.4%

Grand Rapids Community College

3.8%

Webster University

3.3%

University of North Florida

3.1%

Tennessee State University

3.1%

South University

3.1%

Grand Valley State University

2.9%

Navarro College

2.9%

Capella University

2.9%

Grand Canyon University

2.9%

University of South Carolina - Columbia

2.7%

Colorado Technical University

2.7%

University of Arkansas at Little Rock

2.4%
Show More
Majors

Business

29.2%

Health Care Administration

7.7%

Criminal Justice

7.5%

Psychology

6.5%

Communication

4.9%

Accounting

4.7%

Nursing

4.5%

Medical Assisting Services

4.1%

Human Resources Management

3.9%

General Studies

3.7%

Management

3.0%

Social Work

2.5%

Marketing

2.4%

Education

2.4%

Pharmacy

2.3%

Computer Information Systems

2.3%

Computer Science

2.1%

Biology

2.1%

English

2.1%

Sociology

2.1%
Show More
Degrees

Bachelors

34.3%

Other

31.3%

Associate

16.5%

Masters

9.1%

Certificate

5.6%

Diploma

2.3%

License

0.5%

Doctorate

0.4%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Service Advocate

QualityCustomerServiceQualityCareProviderEligibilityMedicalClaimsCustomerServiceInquiresCustomerSatisfactionPharmacyClaimsCustomerServiceIssuesPhoneCallsDataEntryHealthInsuranceOutboundCallsHighVolumeHealthCareProvidersInboundCustomerCallsHipaaVerizonAccountInformationCustomerComplaintsCustomerAccounts

Show More

Top Customer Service Advocate Skills

  1. Quality Customer Service
  2. Quality Care Provider
  3. Eligibility
You can check out examples of real life uses of top skills on resumes here:
  • Provided quality customer service to patients and internal customers.
  • Respond to inbound inquires pertaining to benefits eligibility, benefit explanation, claims information and appeal process and procedures.
  • Process pharmacy and medical claims for specialty medications.
  • Addressed customer service inquires in a timely and accurate fashion.
  • Received Red Carpet Award for excelling in customer satisfaction

Top Customer Service Advocate Employers

Customer Service Advocate Videos

2014 Career Advice from IT Pro's in Spiceworks Community - Daily Blob - Feb 10, 2014

Express Scripts - Patient Care Advocate

A Day in the Life of a Patient Advocate

×